Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: From Public Management to Public Management Review . A new name for a new millennium Journal: Public Management Review Pages: 1-1 Issue: 1 Volume: 3 Year: 2001 Month: 1 X-DOI: 10.1080/14616670010009739 File-URL: http://hdl.handle.net/10.1080/14616670010009739 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:1-1 Template-Type: ReDIF-Article 1.0 Author-Name: Sandford Borins Author-X-Name-First: Sandford Author-X-Name-Last: Borins Title: INNOVATION, SUCCESS AND FAILURE IN PUBLIC MANAGEMENT RESEARCH: Some methodological reflections Abstract: The critics of best practice research argue that it is based on selective reporting, does not ask whether innovations are sustainable and does not compare excellent organizations to those that are failing. This article attempts to defend best practice research from these criticisms as well as provide suggestions for future best practice research. The best applications to innovations awards are shown to be representative samples of innovative activity and sustainable. A number of examples of practitioner studies of best practice and academic or auditor studies of organizational failure are provided. The article concludes with suggestions as to how to integrate studies of success and failure, such as case studies of turnarounds and more quantitative studies intended to explain differences in performance among organizations (for example, league tables). The conclusion reached is that the criticisms of best practice research have become less relevant as best practice research has become methodologically more sophisticated. Journal: Public Management Review Pages: 3-17 Issue: 1 Volume: 3 Year: 2001 Month: 1 X-DOI: 10.1080/14616670010009423 File-URL: http://hdl.handle.net/10.1080/14616670010009423 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:3-17 Template-Type: ReDIF-Article 1.0 Author-Name: George Boyne Author-X-Name-First: George Author-X-Name-Last: Boyne Author-Name: Martin Powell Author-X-Name-First: Martin Author-X-Name-Last: Powell Author-Name: Rachel Ashworth Author-X-Name-First: Rachel Author-X-Name-Last: Ashworth Title: SPATIAL EQUITY AND PUBLIC SERVICES: An empirical analysis of local government finance in England Abstract: In this article we develop and apply three normative criteria for evaluating the equity of the spatial distribution of local government finance. These are: service needs, as indicated by the characteristics of local population; rights, as measured by contributions to national and local taxes; and effort, which is the ratio of local taxes to incomes. We hypothesize that, in line with the Conservative governments' commitment to market criteria of equity in the 1980s and 1990s, the relationship between local spending and need became weaker while the relationship with rights and effort became stronger. The results of an empirical analysis of the spatial equity of expenditures in England are not consistent with this expectation. The dominant criterion of equity in local government finance between 1981 and 1996 was service need, rather than rights or effort. The evidence suggests that those areas which need more local spending get more, those which pay more get less and those which try harder get little reward for their efforts. Journal: Public Management Review Pages: 19-34 Issue: 1 Volume: 3 Year: 2001 Month: 1 X-DOI: 10.1080/14719030122423 File-URL: http://hdl.handle.net/10.1080/14719030122423 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:19-34 Template-Type: ReDIF-Article 1.0 Author-Name: Carsten Greve Author-X-Name-First: Carsten Author-X-Name-Last: Greve Author-Name: Kim Viborg Andersen Author-X-Name-First: Kim Viborg Author-X-Name-Last: Andersen Title: MANAGEMENT OF TELECOMMUNICATIONS SERVICE PROVISION: An analysis of the Tele Danmark company 1990--8 Abstract: The article examines the management of the telecommunications company, Tele Danmark, in the period from 1990 to 1998. Two theoretical perspectives are introduced; a rational-technical perspective and a cultural perspective. The theoretial perspectives are used in the empirical analysis of management strategies inTele Danmark. Three phases are identified: the government enterprise (1990--3); the hybrid organization (1994--7); and the private rider (1998--) when Tele Danmark is fully privatized. The management's strategy is evaluated and the challenges ahead are examined, including life under the new owner, the American company, Ameritech. The article concludes that Tele Danmark's management has achieved its objectives in transforming the company into a modern private communications company. Journal: Public Management Review Pages: 35-52 Issue: 1 Volume: 3 Year: 2001 Month: 1 X-DOI: 10.1080/14616670010009441 File-URL: http://hdl.handle.net/10.1080/14616670010009441 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:35-52 Template-Type: ReDIF-Article 1.0 Author-Name: John Carver Author-X-Name-First: John Author-X-Name-Last: Carver Title: A THEORY OF GOVERNING THE PUBLIC'S BUSINESS: Redesigning the jobs of boards, councils, and commissions Abstract: The job of the board of directors is the least developed element in enterprise, whether public, business, or nonprofit. Incorporating insights from Mill, Hume, and the social contract philosophy of Rousseau, as well as the servant-leadership concept of Greenleaf, the author's Policy Governance® model constitutes a theory of governance applicable to any governing body. The model enables public boards to govern by making public values explicit, crafting the expression of those values for practical managerial effect. The new governance model compels radical change in the way boards conduct their business. One effect is more authoritative boards and more empowered management simultaneously; another is greater integrity in the relationship between the public and its boards. Journal: Public Management Review Pages: 53-72 Issue: 1 Volume: 3 Year: 2001 Month: 1 X-DOI: 10.1080/14616670010009450 File-URL: http://hdl.handle.net/10.1080/14616670010009450 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:53-72 Template-Type: ReDIF-Article 1.0 Author-Name: Tom Christensen Author-X-Name-First: Tom Author-X-Name-Last: Christensen Author-Name: Per Lægreid Author-X-Name-First: Per Author-X-Name-Last: Lægreid Title: NEW PUBLIC MANAGEMENT: The effects of contractualism and devolution on political control Abstract: This article analyzes effects and implications of New Public Management (NPM) when implemented in the civil service systems in New Zealand and Norway, focusing especially on the effects of devolution and contractualism on political control. Using a transformative perspective, we interpret these effects as a result of a melding of environmental factors, polity features and national historical-institutional constraints. Norway scores low on both environmental and internal factors enhancing administrative reform, furthering a soft version of NPM and small changes in political control. In contrast a combination of external pressure, weak countervailing cultural forces and ‘elective dictatorship’ in New Zealand produces a radical version of NPM, resulting in a weakening of central political control. Journal: Public Management Review Pages: 73-94 Issue: 1 Volume: 3 Year: 2001 Month: 1 X-DOI: 10.1080/14616670010009469 File-URL: http://hdl.handle.net/10.1080/14616670010009469 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:73-94 Template-Type: ReDIF-Article 1.0 Author-Name: Margaret H. Vickers Author-X-Name-First: Margaret H. Author-X-Name-Last: Vickers Author-Name: Alexander Kouzmin Author-X-Name-First: Alexander Author-X-Name-Last: Kouzmin Title: ‘RESILIENCE’ IN ORGANIZATIONAL ACTORS AND REARTICULATING ‘VOICE’: Towards a humanistic critique of New Public Management Abstract: Assumptions of resilience are frequently made about organizational actors, both by scholars and practitioners. It is argued that resilience is unlikely to be the usual outcome from the trauma routinely confronted in organizational life. It is suggested that ‘assumptions’ of resilience stem from either a reification of what is perceived to be a highly desirable trait in organizational actors or a lack of acknowledgement of what, if recognized, would be regarded as an ‘unthinkable’ aspect of organizational life. Managers are unlikely to recognize and admit that the pain they inflict on others in the name of efficiency, organizational down-sizing and out-sourcing will contribute to long-term changes in organizational actors. It is also likely that, while coping skills and resources may be sufficient to equip individuals for the myriad problems they routinely face, even the ‘successful’ actor may not remain unscathed. Some of the negative organizational outcomes of this unthinking ‘assumption’ of resilience are canvassed and suggestions are made as to what strategies may ameliorate the situation. A rearticulation of actors' ‘voice’ in formal organization, at a time of a hegemonic dominance of economic rationalism, is especially overdue. Journal: Public Management Review Pages: 95-119 Issue: 1 Volume: 3 Year: 2001 Month: 1 X-DOI: 10.1080/14616670010009478 File-URL: http://hdl.handle.net/10.1080/14616670010009478 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:95-119 Template-Type: ReDIF-Article 1.0 Author-Name: Eleanor D. Glor Author-X-Name-First: Eleanor D. Author-X-Name-Last: Glor Title: HAS CANADA ADOPTED THE NEW PUBLIC MANAGEMENT? Abstract: Following review of definitions of New Public Management (NPM), the paper assesses whether Canada has adopted the NPM, organized by Kernaghan and Charih's (1997) categories and using Loeffler's (1997) definition. Canada has reorganized the machinery of government, changed management methods and reduced the federal public sector substantially. Despite high debt, Canada's federal government reduced its expenditures and/or public service as much or more than the UK and New Zealand. Its expenditures as a proportion of GDP are now similar to those of the UK and New Zealand, the major proponents of NPM. Journal: Public Management Review Pages: 121-130 Issue: 1 Volume: 3 Year: 2001 Month: 1 X-DOI: 10.1080/14616670010009414 File-URL: http://hdl.handle.net/10.1080/14616670010009414 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:121-130 Template-Type: ReDIF-Article 1.0 Author-Name: Perla E. Legaspi Author-X-Name-First: Perla E. Author-X-Name-Last: Legaspi Title: THE CHANGING ROLE OF LOCAL GOVERNMENT UNDER A DECENTRALIZED STATE: The case of the Philippines Abstract: This paper discusses the evolving role of local government in the Philippines under an environment of local autonomy and decentralized structures. With the passage of the Local Government Code by Congress in 1991 which devolved powers and authority to local governments, they were given wide latitude to make vital decisions in governing their local communities. Thus, they were enabled and expected to assume new and wider roles in local governance through innovation and changes in the local structures, though with limited resources. Within this changing context, this paper presents and discusses some issues and concerns which beset the implementation of their enabling role. It also presents two documented case studies which illustrate the shifting of roles of local governments from that of a traditional bureaucratic enabler to a market-oriented or community-oriented enabler. Journal: Public Management Review Pages: 131-139 Issue: 1 Volume: 3 Year: 2001 Month: 1 X-DOI: 10.1080/14616670010009405 File-URL: http://hdl.handle.net/10.1080/14616670010009405 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:131-139 Template-Type: ReDIF-Article 1.0 Author-Name: Unknown Author-X-Name-First: Author-X-Name-Last: Unknown Title: NOTES ON CONTRIBUTORS Journal: Public Management Review Pages: 141-144 Issue: 1 Volume: 3 Year: 2001 Month: 1 X-DOI: 10.1080/14719030122746 File-URL: http://hdl.handle.net/10.1080/14719030122746 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:141-144 Template-Type: ReDIF-Article 1.0 Author-Name: Gary M. Cunningham Author-X-Name-First: Gary M. Author-X-Name-Last: Cunningham Author-Name: Jean E. Harris Author-X-Name-First: Jean E. Author-X-Name-Last: Harris Title: A HEURISTIC FRAMEWORK FOR ACCOUNTABILITY OF GOVERNMENTAL SUBUNITS Abstract: New public management rhetoric calls for greater accountability of activities of governmental subunits in order to enhance effectiveness. This call focuses on results control as a universal approach that is perceived to bring the benefits of private-sector management to the public sector. While this claim has exploratory merit, a theoretical framework is needed to assess the processes by which accountability leads to effectiveness. This article builds such a framework. Public-sector and private-sector literatures are reviewed and integrated. This review suggests that singular, universal approaches to control are not appropriate nor desirable. Instead, using a systems/configuration approach, which is ideally suited to the complexity of governmental organizations, profiles of four different types of governmental subunits are constructed along with the control approaches that ideally may lead to effective performance in each. This framework is a heuristic device that expands the knowledge and theory of accountability in government organizations and can guide future research. Journal: Public Management Review Pages: 145-165 Issue: 2 Volume: 3 Year: 2001 Month: 6 X-DOI: 10.1080/14719030122162 File-URL: http://hdl.handle.net/10.1080/14719030122162 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:145-165 Template-Type: ReDIF-Article 1.0 Author-Name: Hillel Schmid Author-X-Name-First: Hillel Author-X-Name-Last: Schmid Title: EVALUATING THE IMPACT OF LEGAL CHANGE ON NON-PROFIT AND FOR-PROFIT ORGANIZATIONS - The case of the Israeli longterm care insurance law Abstract: This article evaluates the impact of legal change on non-profit and for-profit organizations providing home care services mandated in the Israeli Long-Term Care Insurance Law, through the lens of neo-institutional and resource dependency theories. The findings of the study, which was conducted over a ten-year period, revealed that the distinctions between organizations in the two sectors are blurring due to coercive, mimetic, and normative isomorphism. Considerable dependence on government funding provided for in the law forces these organizations to adopt behavior that conforms to government policies and standards for service provision. Moreover, the growing tendency toward mimetic behavior and the increasing proportion of professional workers in both sectors causes for-profit and non-profit organizations to adopt similar bureaucratic behavior and organizational structures. Journal: Public Management Review Pages: 167-189 Issue: 2 Volume: 3 Year: 2001 Month: 6 X-DOI: 10.1080/14616670010029575 File-URL: http://hdl.handle.net/10.1080/14616670010029575 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:167-189 Template-Type: ReDIF-Article 1.0 Author-Name: Laurence E. Lynn Author-X-Name-First: Laurence E. Author-X-Name-Last: Lynn Title: GLOBALIZATION AND ADMINISTRATIVE REFORM: - What is happening in theory? Abstract: Governments everywhere are engaged in self-conscious projects of administrative and managerial improvement. Scholars of public management thus confront a fascinating array of talk, conjectures, and facts on administrative and managerial change that can be assembled from myriad sources. There are as well stylized facts, stories, conjectures, and ideological glosses – these might be termed ‘theory substitutes’ – that may or may not be consistent with actual developments worldwide and which are provocative in their implications. Our goal as scholars of governance and management must be to penetrate appearances to ascertain whatever lessons and meanings might lie beneath. A variety of theoretical frameworks ranging from conceptual classifications to synoptic speculations to causal accounts of state building are available for this intellectual work. Journal: Public Management Review Pages: 191-208 Issue: 2 Volume: 3 Year: 2001 Month: 6 X-DOI: 10.1080/14616670010029584 File-URL: http://hdl.handle.net/10.1080/14616670010029584 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:191-208 Template-Type: ReDIF-Article 1.0 Author-Name: Jenny Harrow Author-X-Name-First: Jenny Author-X-Name-Last: Harrow Title: ‘CAPACITY BUILDING’ AS A PUBLIC MANAGEMENT GOAL - Myth, magic or the main chance? Abstract: The concept of ‘capacity building’ is explored, through illustration and critique of the concept's development in the international, national and local community literature. Theoretical strands where the concept belongs partially include community development theory, agency theory and stewardship theory. The concept is examined in the context of new public management thinking, and its discovery by professionals to enhance their community roles is highlighted. Findings from micro-level case study research among local community organizations are reported, suggesting organizational scepticism about its meaning and outcomes, and producing a preliminary typology of organizations' responses to the concept. The article concludes that the concept appears theoretically homeless. It emphasizes the need for clarification of the concept's multiple meanings, so that the chances of useful evaluation of publicly funded capacity building programmes may be enhanced. Journal: Public Management Review Pages: 209-230 Issue: 2 Volume: 3 Year: 2001 Month: 6 X-DOI: 10.1080/14616670010029593 File-URL: http://hdl.handle.net/10.1080/14616670010029593 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:209-230 Template-Type: ReDIF-Article 1.0 Author-Name: Bill Doolin Author-X-Name-First: Bill Author-X-Name-Last: Doolin Title: DOCTORS AS MANAGERS - New Public Management in a New Zealand hospital Abstract: In a corporatized New Zealand public hospital, senior management introduced a strategy of ‘clinical leadership’ intended to incorporate clinicians more fully within some system of organizational control, and to make them accountable for the resources consumed as a consequence of their treatment decisions. An organizational restructuring created semiautonomous business units based around clinical specialities and headed by clinician managers. Clinician managers played a boundary role between their professional colleagues and management. In the short term, a number of senior clinicians adapted to this role and there was some evidence for their acculturation into managerial identifications. However, the majority of clinician managers acted to absorb change rather than actively champion change. For many clinical units, clinical practice continued more or less unchanged. The concept of loosely coupled systems is used to explain this separation of internal operations from organizational form. Journal: Public Management Review Pages: 231-254 Issue: 2 Volume: 3 Year: 2001 Month: 6 X-DOI: 10.1080/14616670010029601 File-URL: http://hdl.handle.net/10.1080/14616670010029601 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:231-254 Template-Type: ReDIF-Article 1.0 Author-Name: Joaquim Filipe Ferraz Esteves De Araújo Author-X-Name-First: Joaquim Filipe Ferraz Esteves Author-X-Name-Last: De Araújo Title: POLICY MAKING FOR INDUSTRIAL COMPETITIVENESS IN PORTUGAL - Patterns of change in a traditional bureaucracy Abstract: In Portugal the EEC membership represented a major change in Portuguese Administration functioning. This article uses the new institutionalism approach and the concept of path-dependence to analyse the change in the functioning of a central directorate reponsible for industrial policy. It argues that despite the external pressures for change has altered the directorate operations, there are patterns of continuity which are path-dependent. The response to change shows institutional reproduction in traditional features which is partly due to the reluctance to change traditional methods and partly because of the routines, procedures and norms embedded in the culture. Journal: Public Management Review Pages: 255-269 Issue: 2 Volume: 3 Year: 2001 Month: 6 X-DOI: 10.1080/14719030121702 File-URL: http://hdl.handle.net/10.1080/14719030121702 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:255-269 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen E. Condrey Author-X-Name-First: Stephen E. Author-X-Name-Last: Condrey Author-Name: Kelly Purvis Author-X-Name-First: Kelly Author-X-Name-Last: Purvis Author-Name: Svitlana S. Slava Author-X-Name-First: Svitlana S. Author-X-Name-Last: Slava Title: PUBLIC MANAGEMENT REFORM UNDER STRESS - The Ukrainian civil service experience Abstract: This article presents a heuristic continuum for the development and reform of civil service systems, drawing implications for the usefulness of western civil service reforms to the current Ukrainian situation. The authors argue that the current reform ideology common to western democracies may not be appropriate when applied to Ukraine and other nascent states. Journal: Public Management Review Pages: 271-280 Issue: 2 Volume: 3 Year: 2001 Month: 6 X-DOI: 10.1080/14719030122207 File-URL: http://hdl.handle.net/10.1080/14719030122207 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:271-280 Template-Type: ReDIF-Article 1.0 Author-Name: Krystyna Piotrowska-Marczak Author-X-Name-First: Krystyna Author-X-Name-Last: Piotrowska-Marczak Author-Name: Krystyna Kietlińska Author-X-Name-First: Krystyna Author-X-Name-Last: Kietlińska Title: REFORMING HEALTH AND SOCIAL SERVICES IN POLAND - An overview Abstract: The transformations taking place in Poland aim, among others, at adapting the system to new conditions of a market economy. The irrationality of funding social services by the budget made it necessary to restrict the role played by the State in their funding. It means the need for changes concerning not only institutional reforms but also new sources of income. The goal of this paper is to present the main directions of reforms occurring in the Polish economy on the example of health care. The paper concentrates on the problems of implementation, the reform in health care, its reasons and consequences. The trends indicate that the process of reforms is going in the direction of developing new methods and forms of funding and reducing the share of budgetary funds in the funding of social services. The state responsible for the reforms makes an attempt to create appropriate legal and organizational conditions for the question of institutions providing social services. Journal: Public Management Review Pages: 281-293 Issue: 2 Volume: 3 Year: 2001 Month: 6 X-DOI: 10.1080/14616670010029638 File-URL: http://hdl.handle.net/10.1080/14616670010029638 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:281-293 Template-Type: ReDIF-Article 1.0 Author-Name: Charles Polidano Author-X-Name-First: Charles Author-X-Name-Last: Polidano Author-Name: David Hulme Author-X-Name-First: David Author-X-Name-Last: Hulme Title: Towards a post-new public management agenda Journal: Public Management Review Pages: 297-303 Issue: 3 Volume: 3 Year: 2001 Month: 9 X-DOI: 10.1080/14616670110058347 File-URL: http://hdl.handle.net/10.1080/14616670110058347 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:297-303 Template-Type: ReDIF-Article 1.0 Author-Name: George Larbi Author-X-Name-First: George Author-X-Name-Last: Larbi Title: Performance Contracting In Practice: Experience and lessons from the water sector in Ghana Abstract: This article provides some insights into how performance contracting works in practice in a developing country context, using the case of the Ghana Water and Sewerage Corporation (GWSC). Performance contracting has been a useful instrument for restructuring the state-owned enterprises (SOE) sector in Ghana, and the GWSC has made some moderate improvements since its introduction. However, the article highlights some of the institutional constraints and capacity issues that reformers will have to pay attention to, including overstretched capacity of the monitoring agency, a weak information management system and inconsistent compliance to contract by government. The findings also highlight the difficulty of separating politics from operational/management issues, especially in politically sensitive public services, yet performance contracting relies on such separation to be effective. Also it shows how informal behaviour undermines the formality of performance contracting. Journal: Public Management Review Pages: 305-324 Issue: 3 Volume: 3 Year: 2001 Month: 9 X-DOI: 10.1080/14616670110044018 File-URL: http://hdl.handle.net/10.1080/14616670110044018 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:305-324 Template-Type: ReDIF-Article 1.0 Author-Name: Willy McCourt Author-X-Name-First: Willy Author-X-Name-Last: McCourt Title: The New Public Selection? Anti-corruption, psychometric selection and the new public management in Nepal Abstract: This article uses a case study of public recruitment in Nepal as the vehicle for a discussion of the value of three current public management models: an anticorruption model, a psychometric selection model and the new public management (NPM) model. The political context of Nepal and the role and functions of the Public Service Commission (PSC) are described. The article argues that, in contrast to current NPM doctrine, preserving the current remit of the PSC as a central agency responsible for recruitment is necessary to preserve the integrity of recruitment, which is an important element in an anticorruption strategy. The article also reviews the case for selective introduction of psychometric methods of selection. The article implies an increased importance for public recruitment in development thinking, and argues for the vital role of Service Commissions in limiting corruption. While recognizing the reality of the problems which the NPM model was developed to tackle, the article provides evidence for rejecting its claim to universality. Journal: Public Management Review Pages: 325-343 Issue: 3 Volume: 3 Year: 2001 Month: 9 X-DOI: 10.1080/14616670110045008 File-URL: http://hdl.handle.net/10.1080/14616670110045008 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:325-343 Template-Type: ReDIF-Article 1.0 Author-Name: Charles Polidano Author-X-Name-First: Charles Author-X-Name-Last: Polidano Title: Why Civil Service Reforms Fail Abstract: Tactical choices in the design and implementation of civil service reform can determine whether it succeeds or fails. Yet researchers have paid scant attention to tactical issues in recent years. This article considers three such issues: the scope of reform, the role of aid donors, and the leadership of reform. In each area it considers what sort of approach is likely to maximize the chances of success. However, the article seeks to go beyond prescribing lessons, also looking at institutional and other reasons why reformers may be impelled to make the wrong tactical choices. Journal: Public Management Review Pages: 345-361 Issue: 3 Volume: 3 Year: 2001 Month: 9 X-DOI: 10.1080/14616670110050039 File-URL: http://hdl.handle.net/10.1080/14616670110050039 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:345-361 Template-Type: ReDIF-Article 1.0 Author-Name: Anne Marie Goetz Author-X-Name-First: Anne Marie Author-X-Name-Last: Goetz Author-Name: Rob Jenkins Author-X-Name-First: Rob Author-X-Name-Last: Jenkins Title: Hybrid Forms Of Accountability: Citizen engagement in institutions of public-sector oversight in India Abstract: The public sector institutions which are responsible for monitoring government performance are not normally open to citizen participation. Yet there is widespread dissatisfaction with the capacities of states to exercise self-restraining functions effectively, and a growing interest amongst citizens to inform, monitor, or participate directly in the workings of these oversight institutions. This paper examines two citizen-initiated efforts in India to engage with public sector oversight functions. In one case, citizens attempted to engage with administrative accountability institutions (monitoring efficiency and quality in the food subsidy system), and in the second, citizens challenged official auditing systems in local government by producing parallel accounts of local spending which contradicted official versions. Both cases involved citizens breaking away from the ‘vertical’ channels of accountability traditionally open to civil society (lobbying, voting), and insinuating themselves to previously closed ‘horizontal’ accountability functions (the state's internal procedures for administrative review or financial auditing). We argue that for such ‘hybrid’ forms of accountability to be effective, it is important that citizens be given legal standing within institutions of public sector oversight, a continuous presence within the oversight agency's work, structured access to official documentary information, including spending records, and the right to issue dissenting perspectives directly to legislative bodies. Journal: Public Management Review Pages: 363-383 Issue: 3 Volume: 3 Year: 2001 Month: 9 X-DOI: 10.1080/14616670110051957 File-URL: http://hdl.handle.net/10.1080/14616670110051957 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:363-383 Template-Type: ReDIF-Article 1.0 Author-Name: Mick Moore Author-X-Name-First: Mick Author-X-Name-Last: Moore Title: Political Underdevelopment: What causes ‘bad governance’ Abstract: The states of the ‘South’, although diverse, tend to be underdeveloped in the political sense: neither authoritative and effective nor legitimate and accountable to citizens. The conventional response of aid donors is institutional transfer : trying to align the institutional configurations of Southern states even more closely with those of Northern polities. This may not be the best approach. The political underdevelopment of much of the South largely results from the ways in which Southern states have been created and political authority shaped through economic and political interactions with the wealthier countries of the North. Political underdevelopment is an outcome of uneven (economic) development. A better appreciation of the nature of these processes could lead to more appropriate policy. History cannot be reversed. But more attention could be paid to the ways in which Northern states currently help sustain political underdevelopment in the South, notably by perpetuating the conditions under which state elites in the South can remain too independent of their own citizens. Journal: Public Management Review Pages: 385-418 Issue: 3 Volume: 3 Year: 2001 Month: 9 X-DOI: 10.1080/14616670110050020 File-URL: http://hdl.handle.net/10.1080/14616670110050020 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:385-418 Template-Type: ReDIF-Article 1.0 Author-Name: Harald Fuhr Author-X-Name-First: Harald Author-X-Name-Last: Fuhr Title: Constructive Pressures And Incentives To Reform: Globalization and its impact on public sector performance and governance in developing countries Abstract: Contrary to widespread pessimism regarding the effects of globalization on nation states and the quality of governance in developing countries, this contribution stresses that several of its features can be made instrumental, and be beneficial, in terms of public policy making and state capability. Four ‘constructive pressures’ stemming from globalization could be seized constructively by citizens and governments in the developing world: First, better informed and better connected citizens, and an emerging global civil society, demand improvements in service delivery, transparency, and participation. Second, subnational governments, often backed by local NGOs and businesses, and keen to attract foreign investment, increasingly exert pressure vis-à-vis central governments. Third, global investment strategies by private businesses increase the demand for appropriate institutional arrangements within developing countries as well as credible government policies. Although with mixed results, forth, International Organizations, in particular IFIs, have been addressing public sector modernization in developing countries, also sponsoring global public policy networks in critical areas. Moreover, policy coordination and cooperation among states increases significantly, constraining arbitrary action by governments. Globalization, thus, advances the discussion about, and the demand for, new institutional arrangements, clearly with new opportunities for improvements in state capability and governance. Journal: Public Management Review Pages: 419-443 Issue: 3 Volume: 3 Year: 2001 Month: 9 X-DOI: 10.1080/14616670110050011 File-URL: http://hdl.handle.net/10.1080/14616670110050011 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:419-443 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: Public management reform. A case for national divergence or global convergence? Journal: Public Management Review Pages: 451-451 Issue: 4 Volume: 3 Year: 2001 Month: 12 X-DOI: 10.1080/14616670110071829 File-URL: http://hdl.handle.net/10.1080/14616670110071829 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:451-451 Template-Type: ReDIF-Article 1.0 Author-Name: Jon S. T. Quah Author-X-Name-First: Jon S. T. Author-X-Name-Last: Quah Title: GLOBALIZATION AND CORRUPTION CONTROL IN ASIAN COUNTRIES: The case for divergence Abstract: The globalization of corruption has given rise to the concern in many countries on how to combat corruption and many international conferences on this topic. However, in spite of the sharing of ‘best practices’ in fighting corruption at these conferences, there is still a great deal of divergence in combating corruption in Asian countries because of the different contextual constraints and the effectiveness of their governments' anti-corruption strategies. This article describes and evaluates the three patterns of corruption control in six Asian countries and concludes that the third pattern of anti-corruption laws with an independent anti-corruption agency adopted by Singapore and Hong Kong is the most effective. Journal: Public Management Review Pages: 453-470 Issue: 4 Volume: 3 Year: 2001 Month: 12 X-DOI: 10.1080/14616670110071838 File-URL: http://hdl.handle.net/10.1080/14616670110071838 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:453-470 Template-Type: ReDIF-Article 1.0 Author-Name: Christopher Pollitt Author-X-Name-First: Christopher Author-X-Name-Last: Pollitt Title: CLARIFYING CONVERGENCE. Striking similarities and durable differences in public management reform Abstract: Both academics and practitioners have disagreed among themselves about whether and to what extent the developed world is witnessing a convergence in the forms of public management. Some of this disagreement may be attributed to the formidable empirical problems facing those who wish to make global or near-global generalizations. To a considerable extent, however, the divergences of view may be attributed to a more subtle cause – an inadequate conceptualization of the notion of ‘convergence’ itself. This article sets out to remedy that deficiency by discussing ‘convergence’ and proposing a multi-layered definition of the concept. This approach carries with it the implication that different aspects of convergence require substantially different research strategies. It also holds out the probability that convergence and enduring difference can co-exist in one jurisdiction at one time – depending on the level at which the analysis is being conducted. The article concludes with a preliminary examination of the substantive question of actual convergence, comparing the adequacy of different theoretical approaches. Journal: Public Management Review Pages: 471-492 Issue: 4 Volume: 3 Year: 2001 Month: 12 X-DOI: 10.1080/14616670110071847 File-URL: http://hdl.handle.net/10.1080/14616670110071847 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:471-492 Template-Type: ReDIF-Article 1.0 Author-Name: Linda McGuire Author-X-Name-First: Linda Author-X-Name-Last: McGuire Title: SERVICE CHARTERS - GLOBAL CONVERGENCE OR NATIONAL DIVERGENCE? A comparison of initiatives in Australia, the United Kingdom and the United States Abstract: This article examines the transfer of NPM strategies by comparing Service Charter initiatives in the United Kingdom, United States and Australia. These three countries, together with Canada and New Zealand,are partofwhathas beendescribedas the ‘core’ new public management (NPM) policy community (Common 1998). Service Charters are an NPM strategy intended to change the culture of public service delivery to focus on the needs of the users, identified as ‘clients’ or ‘customers’. The objectives are to make service providers more responsive to users by guaranteeing specific standards for service delivery, providing a substitute for competition and a benchmark for measuring service quality. The first section examines the historical and political context of the development of the Citizen's Charter and Service First programmes in the UK, customer service plans in the USA and Government Service Charters in Australia. The second section explores the similarities and differences between these charter initiatives based on analysis of public documents. There is evidence of convergence at the ideological level as managerial values underpin the service charter frameworks in all three jurisdictions (Walsh 1994; Pollitt 1995; Kettl 1997). Despite drawing from a similar toolkit influenced by private sector techniques, significant differences between the country contextshaveresultedindivergent strategies. Timing in the three countries examined suggests that national politics rather than global policy convergence is more significant in explaining the development of service charters. This case study provides evidence of policy transfer rather than policy convergence (Common 1998). The final section considers the limitations of the customer service model. Monitoring quality iscentral to theprogrammes in all three countries. Performance monitoring is essentially a quantitative methodology that requires criteria and indicators for measuring the quality of service delivery and programme outcomes. Two problems are considered. The first is the difficulty of specifying and measuring service quality. The second is that quality indicators derived from services marketing and management research do not take into account the characteristics of public services. Journal: Public Management Review Pages: 493-524 Issue: 4 Volume: 3 Year: 2001 Month: 12 X-DOI: 10.1080/14616670110071856 File-URL: http://hdl.handle.net/10.1080/14616670110071856 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:493-524 Template-Type: ReDIF-Article 1.0 Author-Name: Richard M. Walker Author-X-Name-First: Richard M. Author-X-Name-Last: Walker Author-Name: Emma Jeanes Author-X-Name-First: Emma Author-X-Name-Last: Jeanes Title: INNOVATION IN A REGULATED SERVICE: The case of English housing associations Abstract: This article explores the previously unexamined relationship between innovation and regulation in public service organizations. Innovation and regulation are conceptualized as different types of change - innovation is discontinuous change and regulation change to modify the behaviour of regulatees in relation to standards. Evidence is presented from a highly regulated public services sector - English housing associations, which are regulated by the Housing Corporation. In order to explain the behaviour of the case study housing associations and the regulator to innovation a two-stage innovation classification technique is developed and tested. Stage one draws upon social policy typologies, and stage two on attributes shown to influence innovation in other research. Housing associations' innovations are presented, categorized and classified. The findings indicate that innovation occurs at the borders of regulatory jurisdiction and that it is the tensions over these boundaries that are key drivers of innovation. Journal: Public Management Review Pages: 525-550 Issue: 4 Volume: 3 Year: 2001 Month: 12 X-DOI: 10.1080/14616670110070596 File-URL: http://hdl.handle.net/10.1080/14616670110070596 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:525-550 Template-Type: ReDIF-Article 1.0 Author-Name: Marguerite Schneider Author-X-Name-First: Marguerite Author-X-Name-Last: Schneider Author-Name: Fariborz Damanpour Author-X-Name-First: Fariborz Author-X-Name-Last: Damanpour Title: DETERMINANTS OF PUBLIC PENSION PLAN INVESTMENT RETURN. The role of fund value maximization and public choice theory Abstract: Public pension plans are a major type of institutional owner during the new era of investor capitalism, yet little is known about them. Based upon fund value maximization (FVM) and public choice theory (PCT), we develop hypotheses on the determinants of plan performance as measured by plan annual investment return. FVM espouses that the plan's fund or investment portfolio will be invested to maximize return for a given level of risk, while PCT holds that agency costs are significant in the public sector, and will have a negative effect on plan return. Using biennial pension plan data for 1992–96 for several hundred plans, we found that fund value maximization has a much greater influence on plan performance, but that plan performance is also subject to agency costs associated with public choice theory. Journal: Public Management Review Pages: 551-573 Issue: 4 Volume: 3 Year: 2001 Month: 12 X-DOI: 10.1080/14616670110070604 File-URL: http://hdl.handle.net/10.1080/14616670110070604 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:551-573 Template-Type: ReDIF-Article 1.0 Author-Name: John Hood Author-X-Name-First: John Author-X-Name-Last: Hood Title: COMPETITION AND SAFETY IN UK LOCAL AUTHORITIES. An empirical study Abstract: A number of studies throughout the late 1980s and early 1990s were able to highlight economic gains from the policy of Compulsory Competitive Tendering (CCT) in the UK. Claims have been made that this economic gain was achieved by financial savings brought about by deterioration in the terms and conditions of employees. Far less is known about the impact of CCT on the occupational health and safety of direct and subcontracted employees engaged in public service provision. Much of the literature which does exist on the impact on occupational health and safety of privatization generally, asserts that its effect has been negative. This article addresses the question of the impact of CCT on occupational health and safety on the basis of triangulation of three methodological approaches. Although the current UK government has abandoned the CCT process, it has replaced it with a policy of ‘Best Value’, a policy which will apply to all local authority services. Best Value does not contain the same element of compulsion, but it is likely that many of the organizational and commercial pressures introduced by CCT will continue. Against that back-drop, it is concluded that CCT may have exposed pre-existing deficiencies in local authority health and safetysystems. Strategies have been developed to address many of these deficiencies in CCT services. Services previously not subject to CCT will now be required to address these problems and solutions as a consequence of the Best Value regime. Journal: Public Management Review Pages: 575-592 Issue: 4 Volume: 3 Year: 2001 Month: 12 X-DOI: 10.1080/14616670110070613 File-URL: http://hdl.handle.net/10.1080/14616670110070613 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:575-592 Template-Type: ReDIF-Article 1.0 Author-Name: Hans Van Ham Author-X-Name-First: Hans Author-X-Name-Last: Van Ham Author-Name: Joop Koppenjan Author-X-Name-First: Joop Author-X-Name-Last: Koppenjan Title: BUILDING PUBLIC-PRIVATE PARTNERSHIPS: Assessing and managing risks in port development Abstract: In recent years increasing dependencies between public and private organizations lead to a growing need for public-private partnerships. However, cultural and institutional differences between the public and private domain and, in addition, the difficulties of bringing the two together, constitute a serious threat to successful public-private partnership. The formation of these partnerships is further hindered by confusion of the concept of public-private partnership. The predominant model of contracting out restricts rather than enhances public-private interaction. This article deals with the difficulties and risks involved in building public-private partnerships and tries to answer the question of how to overcome them. The issue is illustrated by an analysis of the attempts made to realize a huge port expansion in the port of Rotterdam by means of establishing public-private partnership. Journal: Public Management Review Pages: 593-616 Issue: 4 Volume: 3 Year: 2001 Month: 12 X-DOI: 10.1080/14616670110070622 File-URL: http://hdl.handle.net/10.1080/14616670110070622 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:593-616 Template-Type: ReDIF-Article 1.0 Author-Name: Gillian Forrester Author-X-Name-First: Gillian Author-X-Name-Last: Forrester Title: PERFORMANCE-RELATED PAY FOR TEACHERS: An examination of the underlying objectives and its application in practice Abstract: Performance-related pay (PRP) is being introduced for schoolteachers in England and Wales at a time when policy makers are concerned with the ‘mission to modernise’ and the requirement for ‘change’ to take place in the public sector (Cabinet Office 1999: 4). In a number of recent government publications, public sector pay has been heralded as an important mechanism that will ensure public services are ‘efficient’ and of ‘high quality’. Kessler and Purcell (1992) examine the managerial objectives underlying the current application of PRP in organizations and provide a useful framework to explore and evaluate PRP systems. Their framework has been adopted to consider the implications of implementing PRP for teachers. Journal: Public Management Review Pages: 617-625 Issue: 4 Volume: 3 Year: 2001 Month: 12 X-DOI: 10.1080/14616670110070631 File-URL: http://hdl.handle.net/10.1080/14616670110070631 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:617-625 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: Lessons from the health sector for public management Journal: Public Management Review Pages: 1-1 Issue: 1 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670110101654 File-URL: http://hdl.handle.net/10.1080/14616670110101654 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:1-1 Template-Type: ReDIF-Article 1.0 Author-Name: Beth Kewell Author-X-Name-First: Beth Author-X-Name-Last: Kewell Author-Name: Chris Hawkins Author-X-Name-First: Chris Author-X-Name-Last: Hawkins Author-Name: Ewan Ferlie Author-X-Name-First: Ewan Author-X-Name-Last: Ferlie Title: From 'Market Umpires' yo 'Relationship Managers'? The future of the NHS regional offices in a time of transition Abstract: This article considers the theoretical and management implications of the recent reorganization of UK cancer services on network lines in which the intermediate tier of the Regional Office (RO) has played an important implementation role. Empirical evidence drawn from the first stage of a national evaluation of the Calman-Hine report (1995) is used to explore regional approaches to the setting-up of 'cancer care networks'. The literature predicted that strategic differences between the regions would permeate the implementation process, reinforcing variations in service change. The study highlights mixed evidence to support this claim. Initially there was a pattern of organizational divergence at RO level. However, this diversity has eroded and appears to be a transitional phenomenon. The findings of the study indicate that service reorganization is now leading towards a possible convergence around a model of the 'delivery network' which is 'instrumental' in nature. Journal: Public Management Review Pages: 3-22 Issue: 1 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670110101663 File-URL: http://hdl.handle.net/10.1080/14616670110101663 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:3-22 Template-Type: ReDIF-Article 1.0 Author-Name: Necia France Author-X-Name-First: Necia Author-X-Name-Last: France Author-Name: John F. Smith Author-X-Name-First: John F. Author-X-Name-Last: Smith Author-Name: Stewart Lawrence Author-X-Name-First: Stewart Author-X-Name-Last: Lawrence Title: Pathology Services as a Pilot for the Market-led Control of Health Resources in New Zealand Abstract: This article examines the management of New Zealand's publicly funded pathology services throughout the 1990s in the context of the 'more market' radical reshaping of health services that occurred over that time. Because of the extreme market discipline to which they were subjected, pathology services are interpreted in the analysis presented here as a managerial 'pilot experiment' conducted by a health administration pursuing a long-term agenda of full privatization in health care services. Arguing from extensive archive and interview data collected over the last decade, the authors conclude that compromises involved in maintaining market-led resource control, together with unforeseen repercussions, made the strategy untenable in the New Zealand health care environment. Journal: Public Management Review Pages: 23-43 Issue: 1 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670110101672 File-URL: http://hdl.handle.net/10.1080/14616670110101672 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:23-43 Template-Type: ReDIF-Article 1.0 Author-Name: Rebecca Surender Author-X-Name-First: Rebecca Author-X-Name-Last: Surender Author-Name: Louise Locock Author-X-Name-First: Louise Author-X-Name-Last: Locock Author-Name: David Chambers Author-X-Name-First: David Author-X-Name-Last: Chambers Author-Name: Sue Dopson Author-X-Name-First: Sue Author-X-Name-Last: Dopson Author-Name: John Gabbay Author-X-Name-First: John Author-X-Name-Last: Gabbay Title: Closing the Gap Between Research and Practice in Health: Lessons from a clinical effectiveness initiative Abstract: Pressure to utilize research evidence in decisions about patient care and population health, so-called evidence-based medicine, has swept the health care systems of most industrial countries. In the UK, the attention of policy makers has recently turned from the production of more 'effectiveness information' to the more fundamental challenge of understanding the factors involved in influencing the attitudes and practices of health care professionals. This article seeks to contribute to this process by reporting the findings of an evaluation of a clinical effectiveness initiative established in Wales between 1996-9 (Locock et al . 1999). The study shows that a number of different factors are involved in improving the implementation of effectiveness information, including the strength of the evidence, and the role of peer influence. However it is the interaction of various elements rather than any single factor, which appears to be crucial. These findings are important not only for health but for informing future interventions across other parts of the public sector. Journal: Public Management Review Pages: 45-61 Issue: 1 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670110101690 File-URL: http://hdl.handle.net/10.1080/14616670110101690 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:45-61 Template-Type: ReDIF-Article 1.0 Author-Name: Torben Beck Jørgensen Author-X-Name-First: Torben Beck Author-X-Name-Last: Jørgensen Author-Name: Barry Bozeman Author-X-Name-First: Barry Author-X-Name-Last: Bozeman Title: Public Values Lost? Comparing cases on contracting out from Denmark and the United States Abstract: Has the headlong rush to market competition in the public sector altered the sense of public values? In order to develop an insight into the role of public values, three quite different cases on contracting out are examined. One in Atlanta, Georgia (USA), and two in Denmark (municipalities of Farum and Graested-Gilleleje). To what extent and in what ways are public values taken into account in decisions about contracting out? Are public values lost, recycled, or regained when contracting out? As a starting point, a number of values such as political accountability, regime stability, transparency, social cohesion, user orientation, and efficiency are presented. Following that, news accounts of the three decisions are analysed. The role of values in the three decisions varies considerably. In the Atlanta and Farum cases on water and sewage the paramount concern is with values of cost efficiency, although in sharp contrast to the USA there is no firm belief in Denmark that contracting out will ultimately increase efficiency. In the Graested-Gilleleje case on elderly care--one of the corner stones in the Danish welfare state--one will expect strong opposition and a heated ideological debate. Nevertheless, contracting out has been decided upon and a successful implementation is under way. Although political and cultural contexts and the type of service in question do play an important role in explaining the differences, there are strong indications that political leadership and public management has a role to play and thus a responsibility for how we address the question of public values. Journal: Public Management Review Pages: 63-81 Issue: 1 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670110101681 File-URL: http://hdl.handle.net/10.1080/14616670110101681 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:63-81 Template-Type: ReDIF-Article 1.0 Author-Name: Cisca Joldersma Author-X-Name-First: Cisca Author-X-Name-Last: Joldersma Author-Name: Vijco Winter Author-X-Name-First: Vijco Author-X-Name-Last: Winter Title: Strategic Management in Hybrid Organizations Abstract: Many public service organizations have to deal with rapidly changing environments. Government offers less financial security than in the past and stimulates organizations to develop a market orientation. The focus of this article is explaining the shape of strategic management in public service organizations that have merely a public orientation (task organizations) and organizations that combine a public orientation with a market orientation (hybrid organizations). On the basis of four case studies it is concluded that task organizations also move in the direction of hybrid organizations. Strategic management in hybrid public service organizations is a dynamic process in which changing the organization context, i.e. metagovernance, seems to be the predominating dimension of strategic management. Journal: Public Management Review Pages: 83-99 Issue: 1 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670110101708 File-URL: http://hdl.handle.net/10.1080/14616670110101708 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:83-99 Template-Type: ReDIF-Article 1.0 Author-Name: Jean Hartley Author-X-Name-First: Jean Author-X-Name-Last: Hartley Author-Name: Maria Allison Author-X-Name-First: Maria Author-X-Name-Last: Allison Title: Good, Better, Best? Inter-organizational learning in a network of local authorities Abstract: The UK government's agenda for the 'modernization and improvement' of public services is based on legislative change, programmes of experimentation and the sharing of better practice. But how does the sharing of better practice take place? The precise processes for the transfer of knowledge and their implications for organizational and cultural change have not been analysed in detail in the public sector context. This article examines the role of a local authority inter-organizational network in transferring better practice in implementing the Government's major initiative on Best Value. The article draws on the theoretical framework of Nonaka (1994), and particularly the distinction between tacit and explicit knowledge to examine how knowledge is transferred between individuals and between organizations. The article analyses data collected as part of the Better Value Development Programme (BVDP), an inter-organizational network. Findings indicate that the inter-organizational network was valued by participants as a way to share and transfer knowledge about better practice through a number of processes. The need to consider both tacit and explicit knowledge transfer in inter-organizational learning is considered. This has implications for traditional policy models of best practice transfer. Journal: Public Management Review Pages: 101-118 Issue: 1 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670110117332 File-URL: http://hdl.handle.net/10.1080/14616670110117332 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:101-118 Template-Type: ReDIF-Article 1.0 Author-Name: Nicholas Deakin Author-X-Name-First: Nicholas Author-X-Name-Last: Deakin Title: Public-Private Partnerships: A UK case study Abstract: Partnerships between the state and organized civil society are examined in one area of policy, 'social exclusion', in one part of the United Kingdom, England. The question of the various ojective served by partnership working is explored, followed by a review of the policy context at national and local level and the changes introduced by the Labour Government elected in 1997. The work of the Social Exclusion Unit is then reviewed, critical issues identified and performance evaluated. A lack of connectedness is diagnosed and a number of explanations - and potential remedies - considered. Journal: Public Management Review Pages: 133-147 Issue: 2 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210130507 File-URL: http://hdl.handle.net/10.1080/14616670210130507 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:133-147 Template-Type: ReDIF-Article 1.0 Author-Name: Erik-Hans Klijn Author-X-Name-First: Erik-Hans Author-X-Name-Last: Klijn Title: Governing Networks in the Hollow State: Contracting out, process management or a combination of the two? Abstract: The hollow state is characterized by governing through networks. In this article, we explore the nature of the hollow state and trace and illustrate three basic uncertainties in the decision-making process which create complexity: knowledge uncertainty, institutional uncertainty and strategic uncertainty. Next, we elaborate the main characteristics of contracting out and address the issue of whether these fit the nature of the hollow state. Finally, we ask if the role of politicians should change given the characteristics of the hollow state. We conclude with some thoughts on effective management in the hollow state and the role of process management and contracting out. Journal: Public Management Review Pages: 149-165 Issue: 2 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210130516 File-URL: http://hdl.handle.net/10.1080/14616670210130516 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:149-165 Template-Type: ReDIF-Article 1.0 Author-Name: Tor Busch Author-X-Name-First: Tor Author-X-Name-Last: Busch Author-Name: Ove Gustafsson Author-X-Name-First: Ove Author-X-Name-Last: Gustafsson Title: Slack in the Public Sector: A comparative analysis of a private and a public enterprise for refuse collection Abstract: There are currently strong external pressures in place to increase efficiency in the public sector. The reason for these pressures is an assumption that due to agency problems and opportunism, public enterprises have a tendency to accumulate slack, i.e. to develop lower efficiency compared to what might be achievable in the private sector. Private enterprises form the basis for comparison, and new management techniques are often transferred from the private to the public sector. This article is based on a case study involving two refuse collection enterprises: one public and one from the private sector. Both work in the same market and apply the same technology. The purpose is to investigate whether there are indications of slack in the public refuse collection enterprise, and whether the management control systems applied are suitable for controlling the level of slack. Moreover, additional focus is placed on the differences in management between the two enterprises, representing the public and private sector, respectively. The results indicate that the public refuse collection enterprise had a higher level of slack than the private enterprise, and that the management control systems were not suitable for reducing the level of slack to any significant extent. In the private enterprise, there was a higher degree of budgetary emphasis, the owners made greater demands, employees were more closely supervised and there was a greater degree of participation. In this article, we discuss whether these results may contribute towards explaining any differences in efficiency that may occur between private and public enterprises. Journal: Public Management Review Pages: 167-186 Issue: 2 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210130525 File-URL: http://hdl.handle.net/10.1080/14616670210130525 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:167-186 Template-Type: ReDIF-Article 1.0 Author-Name: Pauline Barnett Author-X-Name-First: Pauline Author-X-Name-Last: Barnett Author-Name: Susan Newberry Author-X-Name-First: Susan Author-X-Name-Last: Newberry Title: Reshaping Community Mental Health Services in a Restructured State: New Zealand 1984-97 Abstract: The concept of the hollow state has been proposed as a general framework for public sector restructuring, with New Zealand seen as a leader in reforming social and welfare services, including mental health. This article reports on documentary and interview research into the provision of community-based mental health services in terms of hollow state characteristics: privatization, decentralization and flexibilization. The evidence suggests that privatization occurred only at the margins, that decentralization led to significant regional differences in contractual arrangements and services and that flexibilization brought mixed blessings to the agencies involved. Consistent with findings from elsewhere related to hollow state mechanisms, performance assessment and accountability became more difficult. It is concluded that such frameworks are not appropriate for sectors such as mental health where there is high uncertainty and vulnerable service recipients. Recent policy changes suggest a retreat from privatization and flexibilization, and the emergence of a new balance between centralized and decentralized decision making. Journal: Public Management Review Pages: 187-208 Issue: 2 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210130534 File-URL: http://hdl.handle.net/10.1080/14616670210130534 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:187-208 Template-Type: ReDIF-Article 1.0 Author-Name: Sue Dopson Author-X-Name-First: Sue Author-X-Name-Last: Dopson Author-Name: Louise Locock Author-X-Name-First: Louise Author-X-Name-Last: Locock Title: The Commissioning Process in the NHS: The theory and application Abstract: This article explores the commissioning process introduced into the NHS in 1991. Its purpose is to consider the relevance of this experience for future commissioning structures. In particular the implementation of Changing Childbirth (Department of Health 1993) is discussed as an illustration of the commissioning process in action. The article is informed by empirical data gathered from four research sites within the NHS. Journal: Public Management Review Pages: 209-229 Issue: 2 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210130552 File-URL: http://hdl.handle.net/10.1080/14616670210130552 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:209-229 Template-Type: ReDIF-Article 1.0 Author-Name: Christophe Genoud Author-X-Name-First: Christophe Author-X-Name-Last: Genoud Author-Name: Frédéric Varone Author-X-Name-First: Frédéric Author-X-Name-Last: Varone Title: Does Privatization Matter? Liberalization and regulation: The case of European electricity Abstract: Traditional hypotheses on privatization are often unable to explain the current developments in the sectors of network industries such as electricity, telecommunications, railways and postal services. Through the building of an approach focused on the re-regulation issues in the electricity sector in Europe this article contributes to a first exploratory study of privatization and the constitution of complementary hypotheses on the necessity to privatize or not State Owned Enterprises in liberalized contexts. The empirical study of Norway, France, England and Wales, Germany and Switzerland electricity liberalization shows that institutional diversity is important in terms of regulatory institutions design. Although privatization does not appear to be the logical consequence of liberalization the existence of State Owned Enterprises does however represent one of the crucial issues of the regulatory framework design process of liberalized network industries sectors. Journal: Public Management Review Pages: 231-256 Issue: 2 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210130543 File-URL: http://hdl.handle.net/10.1080/14616670210130543 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:231-256 Template-Type: ReDIF-Article 1.0 Author-Name: Treasa Hayes Author-X-Name-First: Treasa Author-X-Name-Last: Hayes Title: The Non-Profit Sector, Government and Business: Partners in the dance of change - an Irish perspective Abstract: The relationship between the Irish non-profit sector and the two other key sectoral actors in Irish society - government and business - forms the focus of this paper. It commences with an overview of the Irish non-profit sector, providing insights into its long rich history and current status. Next, the relationship between non-profits and the public sector is considered, charting the changes which have occured over time. Moving to the corporate sector, the concept of corporate social responsibility is explored briefly and information is provided on the extent of business support for Irish nonprofits. The discussion then broadens to examine the patterns of interaction between these three sectors and explores how their relationship can be enhanced in the future. Journal: Public Management Review Pages: 257-264 Issue: 2 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210130499 File-URL: http://hdl.handle.net/10.1080/14616670210130499 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:257-264 Template-Type: ReDIF-Article 1.0 Author-Name: Kate McLaughlin Author-X-Name-First: Kate Author-X-Name-Last: McLaughlin Author-Name: György Jenei Author-X-Name-First: György Author-X-Name-Last: Jenei Title: Comparative Perspectives on Modernizing Local Governance Journal: Public Management Review Pages: 271-274 Issue: 3 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210157210 File-URL: http://hdl.handle.net/10.1080/14616670210157210 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:271-274 Template-Type: ReDIF-Article 1.0 Author-Name: Iris Geva-May Author-X-Name-First: Iris Author-X-Name-Last: Geva-May Title: Comparative Studies in Public Administration and Public Policy Abstract: This article offers a conceptual framework and examines a range of cases around the theme of comparative studies in public policy and public administration. It sets the scene for a discussion about issues of comparative analysis in public policy and is aimed at generating debate regarding what comparative analysis can achieve. Finally, it turns our attention to what should be the underlying principles in comparative research and in comparative discourse. Journal: Public Management Review Pages: 275-290 Issue: 3 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210151586 File-URL: http://hdl.handle.net/10.1080/14616670210151586 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:275-290 Template-Type: ReDIF-Article 1.0 Author-Name: Steve Martin Author-X-Name-First: Steve Author-X-Name-Last: Martin Title: The Modernization of UK Local Government: Markets, Managers, Monitors and Mixed Fortunes Abstract: Since 1997 UK central government has launched a bewildering array of new initiatives known collectively as the 'local government modernizing agenda' which represent an ambitious attempt to transform the performance and the politics of local authorities in the UK. The aim is to improve local services, enhance community governance and increase public confidence in the institutions of local government. Some of the key elements of this agenda, notably attempts to persuade authorities to make greater use of markets, to encourage strategic management techniques and the reliance on external monitoring, draw heavily upon the New Public Management and build directly upon previous reforms. Others, in particular the emergence of a more diversified approach to regulation of local government, signal a new and distinctive approach to public service improvement. The result is a combination of multiple drivers of change and paradoxical 'operating codes' which reflect both the politics of the modernizing agenda and our current lack of understanding about which approaches will prove most effective in enabling performance improvement in the public sector. Journal: Public Management Review Pages: 291-307 Issue: 3 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210151595 File-URL: http://hdl.handle.net/10.1080/14616670210151595 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:291-307 Template-Type: ReDIF-Article 1.0 Author-Name: Geert Bouckaert Author-X-Name-First: Geert Author-X-Name-Last: Bouckaert Author-Name: Wouter van Dooren Author-X-Name-First: Wouter van Author-X-Name-Last: Dooren Author-Name: Bram Verschuere Author-X-Name-First: Bram Author-X-Name-Last: Verschuere Author-Name: Joris Voets Author-X-Name-First: Joris Author-X-Name-Last: Voets Author-Name: Ellen Wayenberg Author-X-Name-First: Ellen Author-X-Name-Last: Wayenberg Title: Trajectories for Modernizing Local Governance: Revisiting the Flanders Case Abstract: Local government plays a central but altering role in local governance. Together with the shift from a night-watchman state to a welfare state , the models of governance provision changed. Government itself became larger and more scattered throughout the local community. Moreover, government was no longer the only governance provider. Many actors were involved in governance with a diversity of steering relations. In our time, governance continues to change. What are the emerging models of local governance today? After sorting out some terminological and methodological issues, we describe four emerging ideal-type models (i.e. the holding model , the autonomous networks model , the implementation model and the reintegration model ), based on four societal scenarios (i.e. triumphant markets , hundred flowers , creative societies and turbulent neighbourhoods ). The models represent four possible local governance futures. Next, the models are applied on two management issues: organizational structure and financial management. Finally, some embryonic evidence is given on the emergence of the models. Journal: Public Management Review Pages: 309-342 Issue: 3 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210151603 File-URL: http://hdl.handle.net/10.1080/14616670210151603 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:309-342 Template-Type: ReDIF-Article 1.0 Author-Name: Anthony B. L. Cheung Author-X-Name-First: Anthony B. L. Author-X-Name-Last: Cheung Title: Modernizing Public Healthcare Governance in Hong Kong: A Case Study of Professional Power in the New Public Management Abstract: This article examines Hong Kong's experience in modernizing and corporatizing public healthcare governance in order to enhance management autonomy and service efficiency, against the background of a previous regime of centralized departmental control and amid the worldwide trend of new public management. The reform, culminating in the establishment of a hospital authority, is found to be wrought with intense intra-bureaucratic conflict, as well as rivalries between professional and administrative bureaucrats, between professionals of different sectors, and between medical and para-medical providers. Instead of breaking up traditional professional monopoly and opening up the system to non-medical general management, corporatization has resulted in an unplanned entrenchment and re-empowerment of medical professional power. Journal: Public Management Review Pages: 343-365 Issue: 3 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210157238 File-URL: http://hdl.handle.net/10.1080/14616670210157238 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:343-365 Template-Type: ReDIF-Article 1.0 Author-Name: György Jenei Author-X-Name-First: György Author-X-Name-Last: Jenei Author-Name: Ákos Szalai Author-X-Name-First: Ákos Author-X-Name-Last: Szalai Title: Modernizing Local Governance in a Transitional Nation: Evaluating the Hungarian Experience Abstract: Compared to the national level, the local government level in Hungary is more responsive to reform efforts. The Hungarian experience indicates that decentralization is a key programme of the transition process for the emerging democracies of eastern Europe. These experiences also show that the decentralization process will be efficient and effective only if three key requirements are met. These are: (1) a stable and democratic constitutional, legal background; (2) an efficient municipal finance system; and (3) a well-functioning local administration. Journal: Public Management Review Pages: 367-386 Issue: 3 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210157229 File-URL: http://hdl.handle.net/10.1080/14616670210157229 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:367-386 Template-Type: ReDIF-Article 1.0 Author-Name: Jean Hartley Author-X-Name-First: Jean Author-X-Name-Last: Hartley Author-Name: Michael J. R. Butler Author-X-Name-First: Michael J. R. Author-X-Name-Last: Butler Author-Name: John Benington Author-X-Name-First: John Author-X-Name-Last: Benington Title: Local Government Modernization: UK and Comparative Analysis from an Organizational Perspective Abstract: This article analyses three strands of local government modernization. The first takes an overview of the development of 'modernization' and 'improvement' of local government in the UK under the Labour government since 1997 and the overall programme of reform. We discuss both the shifts and the continuities with the previous decade and a half of the 'new public management' of Conservative administrations. We examine the implicit assumptions about how to achieve organizational and cultural change, arguing that much modernization is premised on a mechanistic metaphor of organizational change. The second section of the article examines other metaphors and theories of organizational change, arguing for the need to consider institutional and organizational perspectives in analysing local government modernization. The third section of the article then applies some organizational concepts to the comparative analysis of local government modernization. Journal: Public Management Review Pages: 387-404 Issue: 3 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210151612 File-URL: http://hdl.handle.net/10.1080/14616670210151612 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:387-404 Template-Type: ReDIF-Article 1.0 Author-Name: Kate McLaughlin Author-X-Name-First: Kate Author-X-Name-Last: McLaughlin Title: Lesson Drawing from the International Experience of Modernizing Local Governance Abstract: Comparative perspectives on modernizing local governance provide a useful context for discussing change and continuity within the New Public Management paradigm. They highlight divergence within nation states as well as across nation states. The modernizing local governance debate challenges conventional boundaries between managerialism and public governance theory and new models are required to explore this territory. International case studies help to generate useful descriptive accounts of MLG policy tools and practices. Key lessons can be drawn out of these for further research to address gaps in understanding. Journal: Public Management Review Pages: 405-410 Issue: 3 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210157247 File-URL: http://hdl.handle.net/10.1080/14616670210157247 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:405-410 Template-Type: ReDIF-Article 1.0 Author-Name: Tony Bovaird Author-X-Name-First: Tony Author-X-Name-Last: Bovaird Author-Name: Elke Löffler Author-X-Name-First: Elke Author-X-Name-Last: Löffler Author-Name: Salvador Parrado-Díez Author-X-Name-First: Salvador Author-X-Name-Last: Parrado-Díez Title: Finding a Bowling Partner: The Role of Stakeholders in Activating Civil Society in Germany, Spain and the United Kingdom Abstract: An 'activism index', combining data on membership of civil associations and societies and the level of activism suggests that, notwithstanding cultural differences, civil activism in European countries could be a great deal higher than its current level. If higher civic participation is to be achieved, each stakeholder group within local governance can play an 'activation' role in relation to citizens, both as individuals and in relation to the voluntary organizations which represent citizens in their collective activities. In practice, different stakeholder groups play this role in widely differing ways in the contexts of Germany, Spain and the UK. In the future, we can expect the lead role in activating civil society in each country to be taken by different stakeholders, depending on the trust currently placed in them by other stakeholders in the community and by the resources which they command. Journal: Public Management Review Pages: 411-431 Issue: 3 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210151621 File-URL: http://hdl.handle.net/10.1080/14616670210151621 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:411-431 Template-Type: ReDIF-Article 1.0 Author-Name: Robyn Keast Author-X-Name-First: Robyn Author-X-Name-Last: Keast Author-Name: Kerry Brown Author-X-Name-First: Kerry Author-X-Name-Last: Brown Title: The Government Service Delivery Project: A Case Study of the Push and Pull of Central Government Coordination Abstract: Fragmentation and the lack of appropriately coordinated government services are widely considered to be costly problems impeding effective and efficient government service provision. Moreover, there is a growing realization that many modern social issues have developed into meta-problems that cannot be resolved by the traditional single agency approach. Coordination of services through more cooperative and collaborative networks of relationships between government agencies has become a preferred strategy for many public administrators. This article gives an account of a public sector initiative aimed at enhancing service provision through the formation and management of interdepartmental networks of coordinative and cooperative action. It concludes that although networks are a useful mechanism of social coordination, their inherent benefits may be jeopardized when network management issues make them vulnerable to pressures from the centre. Journal: Public Management Review Pages: 439-459 Issue: 4 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210163015 File-URL: http://hdl.handle.net/10.1080/14616670210163015 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:439-459 Template-Type: ReDIF-Article 1.0 Author-Name: Annette Davies Author-X-Name-First: Annette Author-X-Name-Last: Davies Author-Name: Robyn Thomas Author-X-Name-First: Robyn Author-X-Name-Last: Thomas Title: Gendering and Gender in Public Service Organizations: Changing Professional Identities Under New Public Management Abstract: This article examines the enactment of new public management (NPM) in public service professional organizations, the nature of professional/managerial subjectivities promoted within the NPM discourse, and the implications for male and female professionals/managers. The article has two aims. First, taking a gender ing organization perspective, it explores the gendered meanings of NPM and the promotion of new professional/managerial subjectivities. Second, focusing on gender in organizations, the article then considers the implications of the enactment of NPM for male and female professionals/managers. The article illustrates the complex, manifold and fluid nature of both the meanings ascribed to NPM and individual responses. It is argued that a gender lens offers a more nuanced and sophisticated understanding of NPM enactment and the implications of this for public service professionals/managers are considered. Journal: Public Management Review Pages: 461-484 Issue: 4 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210163024 File-URL: http://hdl.handle.net/10.1080/14616670210163024 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:461-484 Template-Type: ReDIF-Article 1.0 Author-Name: Martin Kitchener Author-X-Name-First: Martin Author-X-Name-Last: Kitchener Author-Name: Malcolm Beynon Author-X-Name-First: Malcolm Author-X-Name-Last: Beynon Author-Name: Charlene Harrington Author-X-Name-First: Charlene Author-X-Name-Last: Harrington Title: Qualitative Comparative Analysis and Public Services Research: Lessons from an Early Application Abstract: This article introduces the qualitative comparative analysis (QCA) method, provides a detailed description of an early application in US public management research and draws lessons from the experience. In methodological terms, we show that QCA requires coding decisions that influence outcomes significantly and emphasize that this secondary data analysis technique be used in conjunction with primary methods in order to consider issues of process. The substantive findings from our application in a study of state-level barriers to policy diffusion indicate the potential of QCA as a systematic approach to the identification of linkages between causal factors that emerge as important to case study participants. Journal: Public Management Review Pages: 485-504 Issue: 4 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210163033 File-URL: http://hdl.handle.net/10.1080/14616670210163033 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:485-504 Template-Type: ReDIF-Article 1.0 Author-Name: Helen Sullivan Author-X-Name-First: Helen Author-X-Name-Last: Sullivan Title: Modernization, Neighbourhood Management and Social Inclusion Abstract: Social inclusion is a central goal of the UK New Labour Government, which it is aiming to achieve partly through neighbourhood interventions. This article argues that achieving social inclusion requires a combination of New Labour policies for democratic renewal and tackling social exclusion and it identifies four dimensions along which activity towards social inclusion can be judged. The article draws on evidence from one English city to highlight the contribution of neighbourhood policies and programmes to social inclusion. It considers the strengths and limitations of three approaches and concludes that to achieve social inclusion the collective capacity of the three approaches is essential. However, closer examination of the Government's proposals suggests several obstacles to achieving their combined potential. A particular obstacle is the marginalization of local government and its unique contribution and the article concludes that without this New Labour is will fail to deliver on a key component of social inclusion. Journal: Public Management Review Pages: 505-528 Issue: 4 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210163042 File-URL: http://hdl.handle.net/10.1080/14616670210163042 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:505-528 Template-Type: ReDIF-Article 1.0 Author-Name: Robert Kirk Author-X-Name-First: Robert Author-X-Name-Last: Kirk Author-Name: Anthony Wall Author-X-Name-First: Anthony Author-X-Name-Last: Wall Title: The Private Finance Initiative: Has the Accounting Standards Board Reduced the Scheme's Value for Money? Abstract: This article examines the state of PFI in the UK following an amendment published by the ASB to FRS 5. It was predicted that this amendment would mean that most properties constructed by the private sector, on behalf of the public sector, would have suddenly to appear on the balance sheets of the latter. This would have led to an unacceptable level of public sector borrowing and could have undermined the entire rationale for the scheme. Having outlined the objectives of PFI and explained the attitude adopted by the ASB, the article examines the reaction of HM Treasury. The article then demonstrates the likely consequences of the main parties in PFI contracts passing on as much risk as possible to the private sector so as to ensure that the assets remain off balance sheet. It concludes by assessing the expected impact that these actions will have on value for money. Journal: Public Management Review Pages: 529-547 Issue: 4 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210163051 File-URL: http://hdl.handle.net/10.1080/14616670210163051 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:529-547 Template-Type: ReDIF-Article 1.0 Author-Name: Alistair Hewison Author-X-Name-First: Alistair Author-X-Name-Last: Hewison Title: Managerial Values and Rationality in the UK National Health Service Abstract: The reforms of the National Health Service arising from the White Paper Working for Patients , were predicated on a particular view of management and the implementation of the changes heralded by this act relied heavily on the actions of the managers charged with carrying them through. This article reports on work undertaken to discover how middle managers responded to this challenge. The views of middle managers concerning the values that guide their work are explored in the context of managing in the reformed NHS. Data were collected by means of a focused ethnography and analysed thematically. This process was informed, in part, by recourse to Weber's conceptualization of rationality. It was found that managers are struggling to reconcile the demands inherent in their role that arise from contrasting and often competing rationalities, which is a reflection of conflict over priorities in the wider health policy environment. Journal: Public Management Review Pages: 549-579 Issue: 4 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210164762 File-URL: http://hdl.handle.net/10.1080/14616670210164762 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:549-579 Template-Type: ReDIF-Article 1.0 Author-Name: Iris Geva-May Author-X-Name-First: Iris Author-X-Name-Last: Geva-May Title: From Theory to Practice: Policy Analysis, Cultural Bias and Organizational Arrangements Abstract: This article discusses the inter-relation between policy analysis (PA) in public policy making, cultural bias and organizational arrangements. It provides a theoretical explanation for differences of PA approaches based on adherance to various organizational contexts and political cultures and lays the ground for future research on an important but rather neglected study area. Journal: Public Management Review Pages: 581-591 Issue: 4 Volume: 4 Year: 2002 Month: 1 X-DOI: 10.1080/14616670210166337 File-URL: http://hdl.handle.net/10.1080/14616670210166337 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:581-591 Template-Type: ReDIF-Article 1.0 Author-Name: H. Brinton Milward Author-X-Name-First: H. Brinton Author-X-Name-Last: Milward Author-Name: Keith Provan Author-X-Name-First: Keith Author-X-Name-Last: Provan Title: Managing the hollow state Collaboration and contracting Abstract: This article presents what the authors have learned about managing networks of public, private and nonprofit service providers in the context of decentralized and devolved governmental regimes - what the authors have termed the hollow state. The characteristics of the hollow state are discussed along with two strategies for managing networks of organizations that jointly produce a public service - collaboration and contracting. The article revisits the authors' preliminary theory of network effectiveness, based on a four-city study of mental health in light of an evolutionary study conducted on one city's mental health system over four years. Journal: Public Management Review Pages: 1-18 Issue: 1 Volume: 5 Year: 2003 Month: 3 X-DOI: 10.1080/1461667022000028834 File-URL: http://hdl.handle.net/10.1080/1461667022000028834 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:1-18 Template-Type: ReDIF-Article 1.0 Author-Name: Martin Kitchener Author-X-Name-First: Martin Author-X-Name-Last: Kitchener Author-Name: Linda Gask Author-X-Name-First: Linda Author-X-Name-Last: Gask Title: NPM merger mania Lessons from an early case Abstract: A central doctrine of NPM requires the adoption of commercial management techniques to address the espoused goals of saving money and improving collaboration and service co-ordination. This article examines the evidence base for NPM mergers and uses study data to explain how two ingrained features of professional work helped to produce unintended outcomes at an early UK case involving a specialist mental health provider and an acute trust. The emergence of a de facto mental health trust within the merged entity arose from senior professionals' capacity to ‘buffer’ the work of colleagues from the rationalizing spectre of the merger. The persistence of ‘loosely coupled’ practices and structures restricted improvements in collaboration and service co-ordination. It is argued that these two enduring characteristics of professional organization will shape the outcomes of future NPM mergers in mental health care e.g. the creation of social care trusts and mental health ‘super-trusts’) and in other fields such as higher education. Journal: Public Management Review Pages: 19-44 Issue: 1 Volume: 5 Year: 2003 Month: 3 X-DOI: 10.1080/1461667022000028843 File-URL: http://hdl.handle.net/10.1080/1461667022000028843 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:19-44 Template-Type: ReDIF-Article 1.0 Author-Name: Yusuf Ahmad Author-X-Name-First: Yusuf Author-X-Name-Last: Ahmad Author-Name: Mike Broussine Author-X-Name-First: Mike Author-X-Name-Last: Broussine Title: The UK public sector modernization agenda Reconciliation and renewal? Abstract: The New Labour government came into power in May 1997 with an agenda to reform public services. The key strategy to achieve reform was the concept of modernization. Central to this is the rhetoric of renewal through collaboration, partnership and inclusion. Based upon the authors' research and consultancy activities, this article will explore the emergent modernization programme in policy terms, and also in terms of the organizational consequences for health, welfare and other public agencies. Our argument is that though it was brought in as an antidote to the ‘excesses’ of Thatcherism, the momentum of modernization is being maintained by recourse to centralist and managerialist strategies and prescriptions. We recognize that New Labour's approach is paradoxical because modernization at its heart espouses the principles of fairness, effectiveness and decentralization; yet it seeks to deliver these in ways which are sometimes experienced by public sector workers and users as disempowering and controlling. Journal: Public Management Review Pages: 45-62 Issue: 1 Volume: 5 Year: 2003 Month: 3 X-DOI: 10.1080/1461667022000028852 File-URL: http://hdl.handle.net/10.1080/1461667022000028852 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:45-62 Template-Type: ReDIF-Article 1.0 Author-Name: Carolyn Hill Author-X-Name-First: Carolyn Author-X-Name-Last: Hill Author-Name: Laurence Lynn Author-X-Name-First: Laurence Author-X-Name-Last: Lynn Title: Producing human services Why do agencies collaborate? Abstract: Belief in the resource-saving and serviceenhancing potential of inter-organizational collaboration has become virtually an article of faith among resource providers, client advocates and service planners. Yet collaboration in practice encounters myriad difficulties, and successful collaborations seem to be relatively rare. In this article, we focus on providers' incentives to collaborate: why might a provider decide to reallocate effort away from independent service provision toward collaboration in service provision? We argue that careful consideration of these incentives, framed by theory, can help sponsors of collaboration to avoid choosing governance mechanisms that are likely to fail, and select instead those mechanisms with the best chances of success under the circumstances they confront. Journal: Public Management Review Pages: 63-81 Issue: 1 Volume: 5 Year: 2003 Month: 3 X-DOI: 10.1080/1461667022000028861 File-URL: http://hdl.handle.net/10.1080/1461667022000028861 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:63-81 Template-Type: ReDIF-Article 1.0 Author-Name: Ken Rasmussen Author-X-Name-First: Ken Author-X-Name-Last: Rasmussen Author-Name: David Malloy Author-X-Name-First: David Author-X-Name-Last: Malloy Author-Name: James Agarwal Author-X-Name-First: James Author-X-Name-Last: Agarwal Title: The ethical climate of government and non-profit organizations Implications for public-private partnerships Abstract: One aspect of relations between government and non-profit organizations that has received little attention is the impact of differing ethical climates. Using Victor and Cullens' model of ethical climate, this article offers a qualitative survey of the differences between the two sectors. It finds that there are differences in both the sources of ethical climate and the criteria used to judge ethical climate. Public servants tend to be more cosmopolitan in that their source of ethical climate comes from sources external to themselves such as professional or legal norms. Non-profit mangers tended to have stronger beliefs that principles are to be selfchosen and the climate is to be guided by personal ethics. Journal: Public Management Review Pages: 83-97 Issue: 1 Volume: 5 Year: 2003 Month: 3 X-DOI: 10.1080/1461667022000028825 File-URL: http://hdl.handle.net/10.1080/1461667022000028825 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:83-97 Template-Type: ReDIF-Article 1.0 Author-Name: Ron Hodges Author-X-Name-First: Ron Author-X-Name-Last: Hodges Author-Name: Howard Mellett Author-X-Name-First: Howard Author-X-Name-Last: Mellett Title: Reporting public sector financial results Abstract: Part of the process of recent public sector reform has involved replacing traditional cashbased accounts with accrual-based financial statements, similar to those found in the private sector. This article examines the use of accrual-based accounting in the public sector and provides examples from the UK National Health Service of situations where the accruals system may be deemed inappropriate. It shows that one possible response is to withdraw from the accruals mode and revert to cash measures, deeming the accruals adjustments to be ‘merely technical’. An alternative response is to change the mode of operating so that the cash impact of a transaction matches its accruals reporting impact. The conclusion is that there are modifications to public sector accounting practices away from those of the private sector that undermine the metaphor of running the public sector ‘like a business’. Journal: Public Management Review Pages: 99-113 Issue: 1 Volume: 5 Year: 2003 Month: 3 X-DOI: 10.1080/1461667022000028870 File-URL: http://hdl.handle.net/10.1080/1461667022000028870 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:99-113 Template-Type: ReDIF-Article 1.0 Author-Name: George Boyne Author-X-Name-First: George Author-X-Name-Last: Boyne Author-Name: Julian Gould-Williams Author-X-Name-First: Julian Author-X-Name-Last: Gould-Williams Title: Planning and performance in public organizations An empirical analysis Abstract: The impact of planning on organizational performance in the public sector has been widely debated but has never previously been tested empirically. We develop a statistical model of planning effects that contains five explanatory variables: the extent of organizational analysis, the extent of environmental scanning, the number of precise performance targets, the existence of formal action plans for service improvement and the attitudes of staff involved in the planning process. This model is applied to data obtained from seventy services in Welsh local government. The statistical evidence shows that organizational performance is positively related to favourable attitudes towards planning processes, but negatively related to the number of targets that are set. On balance, the results are consistent with a small positive effect of planning on the performance of public organizations. Journal: Public Management Review Pages: 115-132 Issue: 1 Volume: 5 Year: 2003 Month: 3 X-DOI: 10.1080/146166702200002889 File-URL: http://hdl.handle.net/10.1080/146166702200002889 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:115-132 Template-Type: ReDIF-Article 1.0 Author-Name: Victor Bekkers Author-X-Name-First: Victor Author-X-Name-Last: Bekkers Title: Reinventing government in the information age. International practice in IT-enabled public sector reform Journal: Public Management Review Pages: 133-139 Issue: 1 Volume: 5 Year: 2003 Month: 3 X-DOI: 10.1080/714042647 File-URL: http://hdl.handle.net/10.1080/714042647 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:133-139 Template-Type: ReDIF-Article 1.0 Author-Name: Tyrone Carlin Author-X-Name-First: Tyrone Author-X-Name-Last: Carlin Author-Name: James Guthrie Author-X-Name-First: James Author-X-Name-Last: Guthrie Title: Accrual output based budgeting systems in Australia The rhetoric-reality gap Abstract: This paper describes accrual output based budgeting (AOBB) systems and examines their adoption in Australia. An analysis of claims made about AOBB systems by central agency reformers is set out, and the conclusion offered that these claims are fundamentally rhetorical in their characteristics. These rhetorical claims are contrasted against a critical analysis which suggests that despite the claims made by reformist elements in favour of the adoption of these systems, the structural and empirical elements of AOBB systems as implemented in Australia raise considerable doubts as to whether suggested benefits will be realised in practice. Journal: Public Management Review Pages: 145-162 Issue: 2 Volume: 5 Year: 2003 Month: 6 X-DOI: 10.1080/1461667032000066372 File-URL: http://hdl.handle.net/10.1080/1461667032000066372 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:145-162 Template-Type: ReDIF-Article 1.0 Author-Name: Richard Feiock Author-X-Name-First: Richard Author-X-Name-Last: Feiock Author-Name: James Clingermayer Author-X-Name-First: James Author-X-Name-Last: Clingermayer Author-Name: Carl Dasse Author-X-Name-First: Carl Author-X-Name-Last: Dasse Title: Sector choices for public service delivery The transaction cost implications of executive turnover Abstract: The question of whether private firms should contract out for products and services or provide them internally (i.e. become more vertically integrated) has been a topic that has concerned scholars for many years. This article argues that the transaction costs in local contracting choices are linked to the characteristics of political systems that influence political and administrative uncertainty. Our analysis examines the transaction costs that result from executive turnover. Specifically, we are concerned with how uncertainty resulting from turnover in leadership positions in city government affects the ability of a municipality to negotiate contracts, make credible commitments to suppliers and faithfully uphold and enforce contracts once they are in force. We find that manager turnover reduces the likelihood of contracting with private sector providers. Mayor turnover has the opposite effect increasing contracting with both government and for-profit providers. Journal: Public Management Review Pages: 163-176 Issue: 2 Volume: 5 Year: 2003 Month: 6 X-DOI: 10.1080/1461667032000066390 File-URL: http://hdl.handle.net/10.1080/1461667032000066390 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:163-176 Template-Type: ReDIF-Article 1.0 Author-Name: José Antonio Gonzalo Author-X-Name-First: José Author-X-Name-Last: Antonio Gonzalo Author-Name: Vicente Pina Author-X-Name-First: Vicente Author-X-Name-Last: Pina Author-Name: Lourdes Torres Author-X-Name-First: Lourdes Author-X-Name-Last: Torres Title: Objectives, Techniques and valuation of state-owned companies in privatization processes Abstract: This article aims to analyse the objectives and the techniques of privatization and the valuation methods applied in the state-owned company privatization processes in order to determine the coherence between the formal privatization objectives stated by governments and the techniques and the valuation methods chosen to carry out the sale of state-owned companies. From the results of an international survey carried out by the International Organization of Supreme Audit Institutions (INTOSAI), we study the privatization practices in three groups of countries: the most developed OECD countries, Eastern European countries and developing countries. While the reasons that have motivated state-owned company privatizations all over the world are quite similar, the techniques of privatization used by these three groups are different with regard to the purpose of the privatization, the ways of carrying it out and the methods of fixing the sale price. Journal: Public Management Review Pages: 177-196 Issue: 2 Volume: 5 Year: 2003 Month: 6 X-DOI: 10.1080/1461667032000066408 File-URL: http://hdl.handle.net/10.1080/1461667032000066408 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:177-196 Template-Type: ReDIF-Article 1.0 Author-Name: Myrna Mandell Author-X-Name-First: Myrna Author-X-Name-Last: Mandell Author-Name: Toddi Steelman Author-X-Name-First: Toddi Author-X-Name-Last: Steelman Title: Understanding what can be accomplished through interorganizational innovations The importance of typologies, context and management strategies Abstract: There has been increasing interest in collaborations, partnerships and networks as they have emerged as interorganizational innovations to address the integrated nature of complex policy problems. Understanding the variation in how these innovations work, as well as what they do, is an important step in allowing managers to understand better the implications and applications of these arrangements. This article provides a descriptive and functional analysis of the diverse types of interorganizational innovations with an eye toward achieving a more universal typology of the variations that exist. The article details the various applications for which these different variants can be used and the contextual factors that affect them. The typology and functional analysis is useful for decision makers to assess the types of interorganizational innovations they might want to adopt in a given situation. Journal: Public Management Review Pages: 197-224 Issue: 2 Volume: 5 Year: 2003 Month: 6 X-DOI: 10.1080/1461667032000066417 File-URL: http://hdl.handle.net/10.1080/1461667032000066417 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:197-224 Template-Type: ReDIF-Article 1.0 Author-Name: David Hirschmann Author-X-Name-First: David Author-X-Name-Last: Hirschmann Title: Aid dependence, sustainability and technical assistance Designing a monitoring and evaluation system in Tanzania David Hirschmann Abstract: This article demonstrates how aid dependence operates in very concrete terms in the process of consultancy and technical assistance. It draws on the author's experiences in preparing a monitoring and evaluation system for Tanzania's Local Government Reform Program. It illustrates how a comprehensive system of aid dependence, such as prevails in Tanzania, has meant that concern with local ownership, institutional development, affordability and sustainability appeared to find limited support among Tanzanian professionals and in-country donors. The article illustrates how the contradiction between the critically poor data collection system, which seems to demand realism and low cost as priorities and the comprehensive nature of foreign aid operates in four M&E design issues, namely institution building, ambition of performance indicators, pressures for rapid computerization and participatory methods. Finally the article draws a few concluding thoughts about the experience and its relationship to the debates on aid dependency and local ownership. Journal: Public Management Review Pages: 225-244 Issue: 2 Volume: 5 Year: 2003 Month: 6 X-DOI: 10.1080/1461667032000066381 File-URL: http://hdl.handle.net/10.1080/1461667032000066381 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:225-244 Template-Type: ReDIF-Article 1.0 Author-Name: Nick Llewellyn Author-X-Name-First: Nick Author-X-Name-Last: Llewellyn Author-Name: Geoff Jones Author-X-Name-First: Geoff Author-X-Name-Last: Jones Title: Controversies and conceptual development Examining public entrepreneurship Abstract: The role of entrepreneurship in the public services remains controversial. In this article we present an initial framework for understanding public entrepreneurship based on a typology of entrepreneurship and an initial classification of relevant public service processes and outcomes. Each aspect is illustrated by case study evidence taken from the West Midlands Ambulance Service, and is integrated into the theoretical literature on entrepreneurship. When applied to this case, the framework helps to differentiate two types of entrepreneurial action. The first type is conducted away from the core service and is governed by commercial considerations, the second is linked to the core statutory service and is governed by bureaucratic obedience. We argue a feature of public management is the requirement to operate across differing ‘orderings of life’ where contradictory rules apply. The acceptability of entrepreneurship depends on whether managers can recognize and distinguish between the rules governing these spheres. Journal: Public Management Review Pages: 245-266 Issue: 2 Volume: 5 Year: 2003 Month: 6 X-DOI: 10.1080/1461667032000066426 File-URL: http://hdl.handle.net/10.1080/1461667032000066426 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:245-266 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Mohabbat Khan Author-X-Name-First: Mohammad Author-X-Name-Last: Mohabbat Khan Title: Accountability of NGOs in Bangladesh A critical overview Abstract: NGOs in Bangladesh have been recognized as effective change agents in the socio-economic arena throughout the world. Their contributions in micro credit, non-formal education and primary health care are widely known. NGOs play a significant role in society. NGO accountability, as a result, has become a critical issue. NGO accountability in Bangladesh has been examined here in relation to patrons, clients and themselves. Of the three relationships only accountability to patrons is in a near satisfactory state. Accountability to clients is handicapped by lack of opportunities of beneficiaries to participate meaningfully in NGO policy making. Accountability to themselves is adversely affected due to the adherence to a strictly hierarchical system and the influence of founding and charismatic NGO leaders. Journal: Public Management Review Pages: 267-278 Issue: 2 Volume: 5 Year: 2003 Month: 6 X-DOI: 10.1080/1461667032000066435 File-URL: http://hdl.handle.net/10.1080/1461667032000066435 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:267-278 Template-Type: ReDIF-Article 1.0 Author-Name: Rob Ball Author-X-Name-First: Rob Author-X-Name-Last: Ball Author-Name: Maryanne Heafey Author-X-Name-First: Maryanne Author-X-Name-Last: Heafey Author-Name: David King Author-X-Name-First: David Author-X-Name-Last: King Title: Risk transfer and value for money in PFI projects Abstract: Risk transfer is an essential element of the private finance initiative. It also makes an important contribution to value for money estimates. Indeed many PFI projects only achieve value for money because of the risk transfer contribution. A participant observation study was carried out to assess how risk was evaluated in a PFI project. Issues related to the lack of an evidence-based approach to risk assessment, the potential dominance of a very small number of risks and difficulties of imposing penalties on the contractor are discussed. Journal: Public Management Review Pages: 279-290 Issue: 2 Volume: 5 Year: 2003 Month: 6 X-DOI: 10.1080/1461667032000066444 File-URL: http://hdl.handle.net/10.1080/1461667032000066444 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:279-290 Template-Type: ReDIF-Article 1.0 Author-Name: Mark Turner Author-X-Name-First: Mark Author-X-Name-Last: Turner Title: Handbook on development policy and management Journal: Public Management Review Pages: 291-302 Issue: 2 Volume: 5 Year: 2003 Month: 6 X-DOI: 10.1080/1461667032000066453 File-URL: http://hdl.handle.net/10.1080/1461667032000066453 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:291-302 Template-Type: ReDIF-Article 1.0 Author-Name: Hillel Schmid Author-X-Name-First: Hillel Author-X-Name-Last: Schmid Title: Rethinking the policy of contracting out Social Services to non-governmental organizations Abstract: The article describes, analyzes and evaluates the lessons and dilemmas resulting from the Government's policy of contracting out with non-governmental organizations for the provision of three types of services: foster care, adoption and home care services for the elderly. The dilemmas are: structural tension between governmental control and autonomy of provider organizations; power -- dependence relations between the Government and the providers, the choice option available to clients; the ethical, moral and professional aspects of contractualism; the myth of innovative programs initiated by provider organizations; service quality versus price of services; and accountability of provider organizations to their stakeholders. Based on the lessons learned, the article highlights the need to rethink the strategy of contracting out and reassess the role of the Government in providing social services. Journal: Public Management Review Pages: 307-323 Issue: 3 Volume: 5 Year: 2003 Month: 9 X-DOI: 10.1080/1471903032000146928 File-URL: http://hdl.handle.net/10.1080/1471903032000146928 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:307-323 Template-Type: ReDIF-Article 1.0 Author-Name: David Lewis Author-X-Name-First: David Author-X-Name-Last: Lewis Title: Theorizing the organization and management of non-governmental development organizations Abstract: This article seeks to establish a conceptual framework for understanding the nature of ‘NGO management’ as a field of research and practice. It argues that NGOs have become a prominent feature of the policy landscape, but that little attention has so far been given to their organization and management. Since more is increasingly being asked of NGOs by both governments and citizens, this is a gap that needs to be filled. However, there is a high level of diversity to development NGO types and enormous complexity involved in the various tasks undertaken in the name of ‘development’. The article concludes that rather than being a whole new field, NGO management can be viewed in composite terms as the flexible deployment of relevant combinations of theory and practice from the wider ‘third sector’, the for-profit business world and the public sector. In terms of practice, the management of development NGOs, perhaps more than other kinds of organization, can be best understood as an improvised performance that continually draws upon ideas and techniques from other fields as part of an ever-changing, ambiguous and hybrid whole. Journal: Public Management Review Pages: 325-344 Issue: 3 Volume: 5 Year: 2003 Month: 9 X-DOI: 10.1080/1471903032000146937 File-URL: http://hdl.handle.net/10.1080/1471903032000146937 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:325-344 Template-Type: ReDIF-Article 1.0 Author-Name: Michela Arnaboldi Author-X-Name-First: Michela Author-X-Name-Last: Arnaboldi Author-Name: Irvine Lapsley Author-X-Name-First: Irvine Author-X-Name-Last: Lapsley Title: Activity based costing, modernity and the transformation of local government Abstract: This is a study of the implementation of the UK central government's modernization policies for local government. The specific focus of the study is on one particular implementation tool which local authorities were required to use by central government edict: activity based costing. This article uses institutional theory, and in particular, isomorphism, to examine the manner in which local authorities responded to this initiative. The findings have implications for the implementation of ABC in government settings, for modernization programmes and for the further development of institutional theory. Journal: Public Management Review Pages: 345-375 Issue: 3 Volume: 5 Year: 2003 Month: 9 X-DOI: 10.1080/1471903032000146946 File-URL: http://hdl.handle.net/10.1080/1471903032000146946 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:345-375 Template-Type: ReDIF-Article 1.0 Author-Name: Walter JM Kickert Author-X-Name-First: Walter JM Author-X-Name-Last: Kickert Title: Beyond public management Abstract: The Netherlands are often considered an excellent example of ‘new public management’ reforms. Especially the ‘Tilburg model’ of management reform that took place in Dutch local government in the mid-1980s has become internationally renowned. In this review of public management reforms that took place in Dutch local and national government during the 1980s and 1990s we will show that managerial reforms were not the only dominant story in the The Netherlands. Dutch administration experienced a shift in frame of reference beyond public management. This review will not concentrate on ‘factual reforms’ but rather on reform ideas. This study departs from the empirical positivist approach where ‘objective facts’ play the central role. There is no one and single ‘objective truth’ about reforms. Managerial reform seemed the dominant story. In ‘reality’ there was a variety of reform ideas. Journal: Public Management Review Pages: 377-399 Issue: 3 Volume: 5 Year: 2003 Month: 9 X-DOI: 10.1080/1471903032000146955 File-URL: http://hdl.handle.net/10.1080/1471903032000146955 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:377-399 Template-Type: ReDIF-Article 1.0 Author-Name: Chris Huxham Author-X-Name-First: Chris Author-X-Name-Last: Huxham Title: Theorizing collaboration practice Abstract: This article provides an overview of the theory of collaborative advantage. This is a practice-oriented theory concerned with enhancing practical understanding of the management isssues involved in joint working across organizations. Two contrasting concepts are central to it: collaborative advantage which is concerned with the potential for synergy from working collaboratively; and, collaborative inertia which relates to the often disappointing output in reality. The theory is structured as a set of overlapping themes, which are predominantly issues that practitioners see as causing pain and reward in collaborative situations. Five example themes are discussed: common aims; power; trust; membership structures; and, leadership. It is argued that the theory captures the complexity that underlies collaborative situations and conveys it in a way that seems real to those involved. It aims to empower those involved through legitimising experienced frustration and providing conceptual handles to help address the practical issues involved. Journal: Public Management Review Pages: 401-423 Issue: 3 Volume: 5 Year: 2003 Month: 9 X-DOI: 10.1080/1471903032000146964 File-URL: http://hdl.handle.net/10.1080/1471903032000146964 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:401-423 Template-Type: ReDIF-Article 1.0 Author-Name: Quim Brugué Author-X-Name-First: Quim Author-X-Name-Last: Brugué Author-Name: Raquel Gallego Author-X-Name-First: Raquel Author-X-Name-Last: Gallego Title: A democratic public administration? Abstract: In political theory public administration does not appear as a defining element of democracy. Moreover, traditional public administration is by definition a non-democratic organization. This paper argues that the democratisation of public administration is both necessary and appropriate. It is necessary in order to overcome some of the theoretical and empirical limitations of the politics/administration dychotomy. It is appropriate because it allows us to tackle these limitations and the difficulties derived from it by helping improve the efficiency and effectiveness, as well as the institutional performance, of administrations. First, the paper addresses, from a conceptual perspective, the question of ‘Why democratise public administration?’. Second, it explores the mechanisms through which democratisation may be achieved both in public administration's internal and external relations -- that is, ‘How can public administration be democratised?’. The conclusions point out some implications for traditional models of administrative efficiency and political responsiveness -- that is, for democratic politics. Journal: Public Management Review Pages: 425-447 Issue: 3 Volume: 5 Year: 2003 Month: 9 X-DOI: 10.1080/1471903032000146973 File-URL: http://hdl.handle.net/10.1080/1471903032000146973 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:425-447 Template-Type: ReDIF-Article 1.0 Author-Name: Ian Thynne Author-X-Name-First: Ian Author-X-Name-Last: Thynne Title: Making sense of public management reform Abstract: This article establishes a basic framework for a comparative analysis of public management reform around the world in recent times. It focuses on politicians and administrators as ‘drivers’ and/or ‘supporters’ of reform, as influenced by their policy roles and contributions, along with electoral politics and government-legislature alignments. Three models are outlined on the basis of the reform experience of selected countries. The models are then related to various reform initiatives by way of eight propositions. The underlying aim is to provide some guidance for research and understanding of reform in different contexts. Journal: Public Management Review Pages: 449-459 Issue: 3 Volume: 5 Year: 2003 Month: 9 X-DOI: 10.1080/1471903032000146982 File-URL: http://hdl.handle.net/10.1080/1471903032000146982 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:449-459 Template-Type: ReDIF-Article 1.0 Author-Name: Michael Hill Author-X-Name-First: Michael Author-X-Name-Last: Hill Author-Name: Peter Hupe Author-X-Name-First: Peter Author-X-Name-Last: Hupe Title: The multi-layer problem in implementation research Abstract: This article argues that many discussions of implementation deal inadequately with the fact that several layers of government are often involved in policy processes. It thus identifies a multi-layer problem in the literature on implementation, and explores its dimensions. It argues that a failure to deal adequately with the problem leads to two particular pitfalls. One is that the notion of ‘dashed’ expectations on the part of one layer suggests either that there has been a failure of control, or that there have been interventions in the policy process that are seen as illegitimate. The other is that the relationship between layers is a simple and uniform phenomenon that can be expected to have similar characteristics in dissimilar situations. It then offers some proposals to deal with these pitfalls, and looks at what this reframing of the problem means for implementation research. Journal: Public Management Review Pages: 471-490 Issue: 4 Volume: 5 Year: 2003 Month: 12 X-DOI: 10.1080/1471903032000178545 File-URL: http://hdl.handle.net/10.1080/1471903032000178545 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:471-490 Template-Type: ReDIF-Article 1.0 Author-Name: Anthony Wall Author-X-Name-First: Anthony Author-X-Name-Last: Wall Author-Name: Gary Martin Author-X-Name-First: Gary Author-X-Name-Last: Martin Title: The disclosure of key performance indicators in the public sector Abstract: This article investigates the disclosure of key performance indicators in the annual reports of Irish public sector organizations. It begins by discussing the two main driving forces behind public sector bodies disclosing performance information in their annual reports for the first time as well as looking at other contributing factors. The present situation with regard to the disclosure of key performance indicators in the whole of Ireland is then analysed. A number of annual reports from central government departments or agencies, local government bodies, other public sector entities and, in the case of the Republic of Ireland, semi-state organizations are examined to see whether such information is being disclosed and, more importantly, whether performance indicators are being linked to predetermined objectives and targets. Journal: Public Management Review Pages: 491-509 Issue: 4 Volume: 5 Year: 2003 Month: 12 X-DOI: 10.1080/1471903032000178554 File-URL: http://hdl.handle.net/10.1080/1471903032000178554 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:491-509 Template-Type: ReDIF-Article 1.0 Author-Name: Ian Kirkpatrick Author-X-Name-First: Ian Author-X-Name-Last: Kirkpatrick Author-Name: Stephen Ackroyd Author-X-Name-First: Stephen Author-X-Name-Last: Ackroyd Title: Transforming the professional archetype? Abstract: The aim of this article is to question the idea that all professional service organizations are undergoing a process of inter-archetype transformation. This idea, originating in organizational archetype theory, is now being used to interpret contemporary processes of change in British and other public sector services. Drawing on an example of management UK restructuring in social services during the 1990s -- that of local authority social services in the UK -- two main problems with this thesis are identified. First, this service demonstrates that ‘radical’ change has not occurred and that older professional values and working practices persist. Second, it reveals how, in at least one part of the public sector in the UK, management reforms have been partly undermined by a specific constellation of institutions and practices. These observations call for questioning the proposition that inter-archetype change is what has occurred and that current reforms will inevitably have this sort of transformational effect. Journal: Public Management Review Pages: 511-531 Issue: 4 Volume: 5 Year: 2003 Month: 12 X-DOI: 10.1080/1471903032000178563 File-URL: http://hdl.handle.net/10.1080/1471903032000178563 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:511-531 Template-Type: ReDIF-Article 1.0 Author-Name: Kuno Schedler Author-X-Name-First: Kuno Author-X-Name-Last: Schedler Title: ‘… and politics?’ Abstract: This article illuminates the relationship between the increased importance management has gained in public institutions, and political reality in everyday work lives. It attempts to gauge the rationalities behind the managerial and the political system and derives a heuristic structure from them. On the basis of this discussion, an analysis is conducted of the origins of new public management, using Switzerland as an example. It is concluded that NPM reforms started as managerial reforms of public institutions, but that they developed into de facto political reforms. Thus the managerial background of project managers, consultants and public management scholars is a necessary but not sufficient precondition for a successful implementation of NPM in the politico-administrative system. The contribution which public management is able to make to the governance debate must not be underestimated. Not least, it leads to a clarification of the sources of legitimacy of government action. The rationality model introduced in this article is designed to make systemic differences between management and politics visible -- and to improve communication between politicians and public managers. Journal: Public Management Review Pages: 533-550 Issue: 4 Volume: 5 Year: 2003 Month: 12 X-DOI: 10.1080/1471903032000178572 File-URL: http://hdl.handle.net/10.1080/1471903032000178572 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:533-550 Template-Type: ReDIF-Article 1.0 Author-Name: Reto Steiner Author-X-Name-First: Reto Author-X-Name-Last: Steiner Title: The causes, spread and effects of intermunicipal cooperation and municipal mergers in Switzerland Abstract: Since the 1990s, many of the 2,842 Swiss municipalities have reached their performance limits when fulfilling their tasks. As a response to this problem, different reforms have been introduced by the local authorities. The article focuses on the intermunicipal cooperation (IMC) and the municipal mergers that belong to the most widespread reforms in Switzerland. A survey mailed to all Swiss municipalities and thirteen case studies show that municipal mergers tend to be implemented in small, weakly performing municipalities. On the other hand, IMC is widespread among all types of municipalities. Reform-friendly authorities, intensive social contacts among the inhabitants of the municipalities, a favorable topographical location and the policies of the superordinate government level promote enthusiasm for reforms. Following mergers and cooperative ventures, the performance quality generally improves. On the other hand, this seldom eases the municipal budget situation. Journal: Public Management Review Pages: 551-571 Issue: 4 Volume: 5 Year: 2003 Month: 12 X-DOI: 10.1080/1471903032000178581 File-URL: http://hdl.handle.net/10.1080/1471903032000178581 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:551-571 Template-Type: ReDIF-Article 1.0 Author-Name: Ameen Ali Talib Author-X-Name-First: Ameen Ali Author-X-Name-Last: Talib Title: The offspring of new public management in English Universities Abstract: New Public Management emphasizes the importance of Accountability and Performance evaluations. The purpose of this article is to explore the use of performance models and goal-setting in universities as a means for gaining insight into the use of similar performance approaches in the broader context of the new public management. The article deals with the Research Assessment Exercise (RAE) which is a research evaluation mechanism used by the English Higher Education Funding Council (HEFCE) to determine the distribution of research funding among the universities. Journal: Public Management Review Pages: 573-583 Issue: 4 Volume: 5 Year: 2003 Month: 12 X-DOI: 10.1080/1471903032000178590 File-URL: http://hdl.handle.net/10.1080/1471903032000178590 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:573-583 Template-Type: ReDIF-Article 1.0 Author-Name: John Simmons Author-X-Name-First: John Author-X-Name-Last: Simmons Title: Rules of engagement Abstract: Collaborative research between universities and pharmaceutical companies is a form of public -- private sector partnership that raises important issues of governance and research integrity. The article analyses this from a stakeholder perspective with particular reference to clinical trial collaborations. Constraints and pressures on universities involved in collaborative projects are identified, together with implications for research integrity. A stakeholder systems model is offered as a means of identifying and reconciling disparate stakeholder perspectives, and its organizational justice dimensions enable evaluation of perceptions of fairness in system operation. The article contends incorporation of stakeholder views on system rationale, process and evaluation can enhance effectiveness, social responsibility and stakeholder commitment. Journal: Public Management Review Pages: 585-595 Issue: 4 Volume: 5 Year: 2003 Month: 12 X-DOI: 10.1080/1471903032000178608 File-URL: http://hdl.handle.net/10.1080/1471903032000178608 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:585-595 Template-Type: ReDIF-Article 1.0 Author-Name: Paul M Collier Author-X-Name-First: Paul M Author-X-Name-Last: Collier Title: Policing in South Africa Abstract: This article is a study of the introduction of local financial management (LFM) to South African policing. Four forms of institutional theory are used to interpret and understand this comparative study. The conclusion of this article is that the deliberate attempt to replicate the English experience in South Africa failed because of the different ideologies and value-laden beliefs that underlay the need for change and the different dynamics of power of the interest groups that were represented in the organizational structure. The taken-for-granted organizational processes that supported the implementation of LFM in English police forces impeded implementation in South Africa. A pluralistic model rather than a single institutional perspective is shown to be beneficial in understanding institutional impacts on organizations. In particular, different perspectives help in an understanding of how culturally derived norms of behaviour can be in tension with formal rules and how the formal structure must be adaptive to the environment and culture within which people cope with uncertainty by relying on established routines. Journal: Public Management Review Pages: 1-20 Issue: 1 Volume: 6 Year: 2004 Month: 3 X-DOI: 10.1080/14719030410001675713 File-URL: http://hdl.handle.net/10.1080/14719030410001675713 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:1-20 Template-Type: ReDIF-Article 1.0 Author-Name: John M Bryson Author-X-Name-First: John M Author-X-Name-Last: Bryson Title: What to do when Stakeholders matter Abstract: This article focuses specifically on how and why managers might go about using stakeholder identification and analysis techniques in order to help their organizations meet their mandates, fulfill their missions and create public value. A range of stakeholder identification and analysis techniques is reviewed. The techniques cover: organizing participation; creating ideas for strategic interventions, including problem formulation and solution search; building a winning coalition around proposal development, review and adoption; and implementing, monitoring and evaluating strategic interventions. The article argues that wise use of stakeholder analyses can help frame issues that are solvable in ways that are technically feasible and politically acceptable and that advance the common good. The article concludes with a number of recommendations for management research, education and practice. Journal: Public Management Review Pages: 21-53 Issue: 1 Volume: 6 Year: 2004 Month: 3 X-DOI: 10.1080/14719030410001675722 File-URL: http://hdl.handle.net/10.1080/14719030410001675722 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:21-53 Template-Type: ReDIF-Article 1.0 Author-Name: Anne Puonti Author-X-Name-First: Anne Author-X-Name-Last: Puonti Title: Searching for synchrony Abstract: Authorities working on economic-crime investigation in Finland are trying to change their form of collaboration from the sequential passing of documents towards parallel, interorganizational collaboration: the on-line investigation of an ongoing crime. The synchronization of events and the outputs of various participants proved to be difficult in this emerging process. This new model of crime investigation also requires a new kind of time management. This article explores how the change is being constructed in everyday practice by examining three economic-crime-investigation cases. It is claimed that individual efforts to manage time allocation suffice only in terms of co-ordination of events. It is suggested that a successful shift to parallel, interorganizational collaboration requires more than the common marking of calendars. The object of the work and the forms of interaction should be taken as subjects of reflective negotiation. New kinds of collective time-management tools are needed in this effort. Journal: Public Management Review Pages: 55-74 Issue: 1 Volume: 6 Year: 2004 Month: 3 X-DOI: 10.1080/14719030410001675731 File-URL: http://hdl.handle.net/10.1080/14719030410001675731 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:55-74 Template-Type: ReDIF-Article 1.0 Author-Name: Bob Hudson Author-X-Name-First: Bob Author-X-Name-Last: Hudson Title: Analysing network partnerships Abstract: Support for the notion of networks is growing rapidly across Europe, especially in the public sector where faith in market and hierarchy is diminishing. However, the concept is still loosely interpreted and variably applied. This article unpacks the concept of network and goes on to suggest that a useful model for application to a ‘whole systems’ approach is Ken Benson's neglected framework of an ‘inter-organisational network’. It urges application of the framework to specific contexts and issues. Journal: Public Management Review Pages: 75-94 Issue: 1 Volume: 6 Year: 2004 Month: 3 X-DOI: 10.1080/14719030410001675740 File-URL: http://hdl.handle.net/10.1080/14719030410001675740 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:75-94 Template-Type: ReDIF-Article 1.0 Author-Name: Lucie Rouillard Author-X-Name-First: Lucie Author-X-Name-Last: Rouillard Title: Managing Risk Abstract: Risk management, a tool traditionally used by government in financial management, could well become an integrated approach to public decision making. The study of three public agencies of the Government of Quebec suggests that a risk management approach can be used to stabilize and reduce public expenditures, and to coordinate economic development in an uncertain world. Results show that these public agencies have responded to financial pressures by transferring part of their financial risk to other participants in the system, by associating directly the main stakeholders to program delivery and by establishing a correct assessment of the net benefits of risk taking. Journal: Public Management Review Pages: 95-111 Issue: 1 Volume: 6 Year: 2004 Month: 3 X-DOI: 10.1080/14719030410001675759 File-URL: http://hdl.handle.net/10.1080/14719030410001675759 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:95-111 Template-Type: ReDIF-Article 1.0 Author-Name: Mike Stephens Author-X-Name-First: Mike Author-X-Name-Last: Stephens Author-Name: Geoff Fowler Author-X-Name-First: Geoff Author-X-Name-Last: Fowler Title: Safer Guildford Abstract: There has been an increasing trend in recent years for public agencies to work in partnership with each other and with commercial organizations, which has presented special managerial issues and problems. The Crime and Disorder Act 1998 gave the police and local authorities a statutory duty to work in partnership in order to promote and improve community safety. One such partnership is Safer Guildford, which was formed before the legislation came into force and which consequently already had a range of community safety initiatives in place. However, the partnership still had to comply with the new legislation and had to conduct an audit of crime and disorder in its area and publish a strategy for dealing with it. By examining the progress of Safer Guildford using a management perspective, a number of lessons can be drawn that will inform the future management of community safety partnerships. Journal: Public Management Review Pages: 113-130 Issue: 1 Volume: 6 Year: 2004 Month: 3 X-DOI: 10.1080/14719030410001675768 File-URL: http://hdl.handle.net/10.1080/14719030410001675768 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:113-130 Template-Type: ReDIF-Article 1.0 Author-Name: Wouter-Jan Oosten Author-X-Name-First: Wouter-Jan Author-X-Name-Last: Oosten Author-Name: Monique Esselbrugge Author-X-Name-First: Monique Author-X-Name-Last: Esselbrugge Title: Models of democracy in spatial investments Abstract: Governance regarding spatial investments meets or even creates institutional tensions that process management finds difficult to cope with. Traditional democracy is confronted with new ways of policy making. New practices include multi-level governance, public -- private partnerships and citizen participation. Central government and parliamentary control have to adapt to such practices. This article studies institutional tensions in two cases of spatial investment, using representative and participatory democracy as models of political regime and policy implementation. The analysis also links governance to characteristics of space. The authors make recommendations to combine ‘representative’ and ‘participatory’ elements of governance in a way that reduces institutional tensions in processes of spatial investment. Journal: Public Management Review Pages: 143-158 Issue: 2 Volume: 6 Year: 2004 Month: 6 X-DOI: 10.1080/1471903042000189074 File-URL: http://hdl.handle.net/10.1080/1471903042000189074 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:143-158 Template-Type: ReDIF-Article 1.0 Author-Name: Mark A Hager Author-X-Name-First: Mark A Author-X-Name-Last: Hager Author-Name: Joseph Galaskiewicz Author-X-Name-First: Joseph Author-X-Name-Last: Galaskiewicz Author-Name: Jeff A Larson Author-X-Name-First: Jeff A Author-X-Name-Last: Larson Title: Structural embeddedness and the liability of newness among nonprofit organizations Abstract: Ecological studies have consistently reported that younger organizations are more likely to close or disband than older organizations. This article uses neo-institutional theory and social capital theory to explore this finding. We derive hypotheses from these perspectives and test them on a panel of nonprofit organizations in Minneapolis-St Paul (USA) using event history analysis. We find that larger organizations and organizations more dependent upon private donations are less likely to close, and government funding reduces the age effect on mortality; that is, older and younger publicly funded organizations are equally likely to survive or fail. However, among older organizations, not having government funding increases chances of survival. In contrast, volunteer staffing accentuates the age effect. Older organizations that were more dependent on volunteers had a lower likelihood of closure than younger organizations dependent on volunteers, while age had no effect on closure for organizations not dependent on volunteers. We conclude by examining our findings in light of the extant thinking on the liability of newness and the role of institutional and network embeddedness on the chances of organizational survival. Journal: Public Management Review Pages: 159-188 Issue: 2 Volume: 6 Year: 2004 Month: 6 X-DOI: 10.1080/1471903042000189083 File-URL: http://hdl.handle.net/10.1080/1471903042000189083 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:159-188 Template-Type: ReDIF-Article 1.0 Author-Name: George Boyne Author-X-Name-First: George Author-X-Name-Last: Boyne Author-Name: Steve Martin Author-X-Name-First: Steve Author-X-Name-Last: Martin Author-Name: Richard Walker Author-X-Name-First: Richard Author-X-Name-Last: Walker Title: Explicit reforms, implicit theories and public service improvement Abstract: A framework for the explication of the theoretical basis of public management reforms is developed. The framework is applied to the Best Value regime in UK local government. The implicit assumptions of policy makers are that the Best Value regime will generate service improvements through changes in organizational structures, processes, culture and strategy content. Empirical evidence on the relationship between these variables and organizational performance is critically reviewed, and policy makers' implicit ‘theories in use’ are made explicit in the form of a simple additive model of public service improvement. In practice the actual pattern of change is likely to be mediative, reciprocal and contingent on local organizational circumstances. However, theorizing public management reforms in this way is valuable because it provides a basis for evaluating the logic of programme design, predicting effectiveness and generating testable models of the relationship between public policies, organizational changes and public service improvement. Journal: Public Management Review Pages: 189-210 Issue: 2 Volume: 6 Year: 2004 Month: 6 X-DOI: 10.1080/1471903042000189092 File-URL: http://hdl.handle.net/10.1080/1471903042000189092 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:189-210 Template-Type: ReDIF-Article 1.0 Author-Name: Pete Alcock Author-X-Name-First: Pete Author-X-Name-Last: Alcock Title: Targets, indicators and milestones Abstract: Area-based initiatives are a major feature of the new public policy agenda of the Labour government in the UK. They are aimed at key policy goals of combating social exclusion and improving the operation of public services, through the encouragement of partnership and participation. However, the delivery of programmes has been heavily influenced by performance management and the use of targets, indicators and milestones to monitor activity. This is creating contradictory pressures on the managers and practitioners within programmes. These issues are discussed and their impact in one area-based activity (the Health Action Zones) is explored. Journal: Public Management Review Pages: 211-227 Issue: 2 Volume: 6 Year: 2004 Month: 6 X-DOI: 10.1080/1471903042000189100 File-URL: http://hdl.handle.net/10.1080/1471903042000189100 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:211-227 Template-Type: ReDIF-Article 1.0 Author-Name: Sonia Ospina Author-X-Name-First: Sonia Author-X-Name-Last: Ospina Author-Name: Nuria Cunill Grau Author-X-Name-First: Nuria Author-X-Name-Last: Cunill Grau Author-Name: Ariel Zaltsman Author-X-Name-First: Ariel Author-X-Name-Last: Zaltsman Title: Performance evaluation, public management improvement and democratic accountability Abstract: The results-oriented management reforms fostered by the New Public Management movement are often argued to emphasize the search for efficiency, quality and other typical market values at the expense of democratic accountability. On the other hand, challenging this view, some authors claim that results-based management reforms have the potential to enhance political accountability and representative democracy. There is however, limited empirical evidence of this relationship. This article uses some of the findings from a comparative study of public management evaluation systems in four Latin American countries to illuminate this relationship in practice. We discuss the fact that, in two of the four countries surveyed, the design features of the new systems were based on the explicit search for increased political accountability and the deepening of democracy. We also discuss the possible causes for the finding that the outcome and performance information generated is not being applied for decision-making purposes yet, as expected. Journal: Public Management Review Pages: 229-251 Issue: 2 Volume: 6 Year: 2004 Month: 6 X-DOI: 10.1080/1471903042000189119 File-URL: http://hdl.handle.net/10.1080/1471903042000189119 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:229-251 Template-Type: ReDIF-Article 1.0 Author-Name: JE Field Author-X-Name-First: JE Author-X-Name-Last: Field Author-Name: E Peck Author-X-Name-First: E Author-X-Name-Last: Peck Title: Concordat or contract Abstract: The New Labour Government in England is seeking to promote public/private partnerships in health and social care as a key component of its political project. This article reports the findings from the first phase of an ongoing qualitative research study exploring the relationship between a private sector company and their public sector partners at four study sites. These findings indicate that organizations within the NHS do not view the development of public/private partnerships as a priority and furthermore currently have a limited ability to engage in strategic planning with the private sector. The findings are explored in the broader context of the evolution of ‘managed competition’ in health care systems and the role of partnership in that process. Journal: Public Management Review Pages: 253-272 Issue: 2 Volume: 6 Year: 2004 Month: 6 X-DOI: 10.1080/1471903042000189128 File-URL: http://hdl.handle.net/10.1080/1471903042000189128 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:253-272 Template-Type: ReDIF-Article 1.0 Author-Name: Krystyna Kietlińska Author-X-Name-First: Krystyna Author-X-Name-Last: Kietlińska Author-Name: Krystyna Piotrowska-Marczak Author-X-Name-First: Krystyna Author-X-Name-Last: Piotrowska-Marczak Title: Changes in Pension Schemes in Poland -- their causes and consequences1 Abstract: Changes that have been introduced in Poland in the 1990s have affected not only economic but also social life. These changes concern, among others, the pension scheme which started in Poland on 1 January 1999. This paper's goal is to present the major principles underlying the pension scheme reform in Poland vis-a-vis systems existing in other central and east European countries. They aim at replacing the relatively inefficient redistribution-based system with a mixed pension scheme, largely based on the capital reserve approach. A comparison of solutions employed in the selected countries will allow us to capture trends characterizing the evolution of the pension schemes. Journal: Public Management Review Pages: 273-284 Issue: 2 Volume: 6 Year: 2004 Month: 6 X-DOI: 10.1080/1471903042000230653 File-URL: http://hdl.handle.net/10.1080/1471903042000230653 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:273-284 Template-Type: ReDIF-Article 1.0 Author-Name: Rona S Beattie Author-X-Name-First: Rona S Author-X-Name-Last: Beattie Title: Editorial Journal: Public Management Review Pages: 299-301 Issue: 3 Volume: 6 Year: 2004 Month: 9 X-DOI: 10.1080/1471903042000256493 File-URL: http://hdl.handle.net/10.1080/1471903042000256493 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:299-301 Template-Type: ReDIF-Article 1.0 Author-Name: Kerry Brown Author-X-Name-First: Kerry Author-X-Name-Last: Brown Title: Human resource management in the public sector Abstract: This article charts the currents in public sector reform and examines how contemporary HRM articulates to the change agenda pursued in the public sector. It notes the differences between the traditional bureaucratic model and the new management approach of public sector operation and activity. It explores how the institutional, policy and organizational changes delivered a new paradigm of managing members of public service organizations. Journal: Public Management Review Pages: 303-309 Issue: 3 Volume: 6 Year: 2004 Month: 9 X-DOI: 10.1080/1471903042000256501 File-URL: http://hdl.handle.net/10.1080/1471903042000256501 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:303-309 Template-Type: ReDIF-Article 1.0 Author-Name: John J Rodwell Author-X-Name-First: John J Author-X-Name-Last: Rodwell Author-Name: Stephen TT Teo Author-X-Name-First: Stephen TT Author-X-Name-Last: Teo Title: Strategic HRM in for-profit and non-profit organizations in a knowledge-intensive industry Abstract: This article examines the adoption of strategic Human Resource Management (HRM) by for-profit and non-profit knowledge-intensive health services (HS) organizations in the Australian context. Survey data collected from senior executives are used to test the relationships between a strategic HRM model and firm performance. Path analysis found that for HS firms, irrespective of whether for-profit or non-profit, adopting strategic HRM could increase organizational performance. Strategic HRM could be achieved through the cultivation of an external orientation to customers' demands and a commitment to employees. Building an external orientation with internal structural dimensions such as commitment to employees, allows HS organizations to develop a strategic HRM approach with human capital-enhancing HRM practices. Public and non-profit organizations in the HS industry facing or undergoing health sector reform need to be aware of both of these orientations in order to adopt strategic HRM and improve their performance. Journal: Public Management Review Pages: 311-331 Issue: 3 Volume: 6 Year: 2004 Month: 9 X-DOI: 10.1080/1471903042000256510 File-URL: http://hdl.handle.net/10.1080/1471903042000256510 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:311-331 Template-Type: ReDIF-Article 1.0 Author-Name: Philippe Méhaut Author-X-Name-First: Philippe Author-X-Name-Last: Méhaut Author-Name: Coralie Perez Author-X-Name-First: Coralie Author-X-Name-Last: Perez Title: Further education and training in the french public sector Abstract: Since 1989, the French public sector has imitated the private sector's further education and training mechanisms. But today, it seems that just as in the private sector, the training policies in the public sector have severe limitations. Based on a case study of a large public research institute and on a national survey making it possible to compare the private and public sectors, the paper studies the further education and training policies and their links with the organizational needs. In the public sector, the difficult balance between individual's choices and strategic management comes on the one hand from the specificities of the administrative rules of human resource management, and on the other hand from the unions' power and strategies. Faced with new challenges (demographic evolutions, decentralisation, new demands from the users of public services), the French public sector must develop new training policies. Journal: Public Management Review Pages: 333-352 Issue: 3 Volume: 6 Year: 2004 Month: 9 X-DOI: 10.1080/1471903042000256529 File-URL: http://hdl.handle.net/10.1080/1471903042000256529 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:333-352 Template-Type: ReDIF-Article 1.0 Author-Name: Jennifer Waterhouse Author-X-Name-First: Jennifer Author-X-Name-Last: Waterhouse Author-Name: Dianne Lewis Author-X-Name-First: Dianne Author-X-Name-Last: Lewis Title: Communicating culture change Abstract: Using a case study of a large public sector department the relationship between communication and change in a public sector department and the human resource implications of that relationship are considered. Senior administrators of the department signified their intention to change the culture from one that was considered to be bureaucratic, technically oriented and inward-looking to one more outward-looking, continually learning, more relationship-oriented internally and inclusive of broader ‘whole of government’ objectives such as commercialization, the environment, social justice and community relations. Findings from the research indicate that, despite an objective of shifting to a state of continual change with the mode of communication becoming two-way and dialogic, the communication mechanism has faltered due to a failure to address the need of lower-level staff for a set vision and stated future direction. Implications of these findings are drawn for public sector organizations in general. Journal: Public Management Review Pages: 353-376 Issue: 3 Volume: 6 Year: 2004 Month: 9 X-DOI: 10.1080/1471903042000256538 File-URL: http://hdl.handle.net/10.1080/1471903042000256538 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:353-376 Template-Type: ReDIF-Article 1.0 Author-Name: Gillian A Maxwell Author-X-Name-First: Gillian A Author-X-Name-Last: Maxwell Author-Name: Marilyn McDougall Author-X-Name-First: Marilyn Author-X-Name-Last: McDougall Title: Work -- life balance Abstract: Over the last few years, the issue of work -- life balance (WLB) has been receiving increasing attention in the UK. Public management in the UK has been active in progressing policies and practices in the WLB arena. However, while the growing amount of support and research in the area can contribute to the development of WLB, it has been suggested that there is often a lack of ‘connection’ between the inherent issues on the macro, organizational and individual levels. This article explores connections between macro, organizational and individual levels of WLB policy and practice. It does so through recent research based on seven case studies -- five in the public sector and two in the voluntary sector. From the experience of the case organizations, it is evident that the connections between macro, organizational and individual levels are critical. Journal: Public Management Review Pages: 377-393 Issue: 3 Volume: 6 Year: 2004 Month: 9 X-DOI: 10.1080/1471903042000256547 File-URL: http://hdl.handle.net/10.1080/1471903042000256547 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:377-393 Template-Type: ReDIF-Article 1.0 Author-Name: Reginald Butterfield Author-X-Name-First: Reginald Author-X-Name-Last: Butterfield Author-Name: Christine Edwards Author-X-Name-First: Christine Author-X-Name-Last: Edwards Author-Name: Jean Woodall Author-X-Name-First: Jean Author-X-Name-Last: Woodall Title: The new public management and the UK Police Service Abstract: This article explores the impact of the introduction of the New Public Management (NPM) within the UK Police Service since the mid-1990s. A specific focus upon individual performance management (one of the central features of NPM) is examined from the perspective of the police sergeant who has primary responsibility for managing performance and ultimately the delivery of policing services within one of the UK's ‘essential’ public services. After a discussion of the literature on individual performance management within the context of the NPM, the article identifies four major research questions relating to: the job role demands of performance management; access to valid and reliable performance management information; the capacity to provide follow-up development and support; and the wider integration of performance management with organization strategy and service objectives. After reporting on interview data collected from role sets in which the sergeant is a focal member, the article concludes with a discussion of the constraints upon effective performance management within the NPM. Journal: Public Management Review Pages: 395-415 Issue: 3 Volume: 6 Year: 2004 Month: 9 X-DOI: 10.1080/1471903042000256556 File-URL: http://hdl.handle.net/10.1080/1471903042000256556 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:395-415 Template-Type: ReDIF-Article 1.0 Author-Name: Pete Mann Author-X-Name-First: Pete Author-X-Name-Last: Mann Author-Name: Sue Pritchard Author-X-Name-First: Sue Author-X-Name-Last: Pritchard Author-Name: Kirstein Rummery Author-X-Name-First: Kirstein Author-X-Name-Last: Rummery Title: Supporting interorganizational partnerships in the public sector Abstract: The paper pursues the impact from a work-based human resources development (HRD) initiative on two key variables accounting for the distinctiveness of joined up working in reformed health and social care practice. The HRD requirements for the practice of joint working are drawn from the changing administrative and political context behind interorganisational partnership and in light of recent shifts of empasis in management development. A grounded evaluation of a postgraduate accredited programme of action learning and research in London informs the findings, providing qualitative illustration of the meaning of participants' learning. The twin elements of action learning, programmed knowledge (P) and questioning insight (Q), are conceptually inter-related with the distinctive characteristics of interorganizational partnership to frame evidence suggesting that action learning can help strengthen both rational and emotional competence in leading change in periods of uncertainty. Journal: Public Management Review Pages: 417-439 Issue: 3 Volume: 6 Year: 2004 Month: 9 X-DOI: 10.1080/1471903042000256565 File-URL: http://hdl.handle.net/10.1080/1471903042000256565 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:417-439 Template-Type: ReDIF-Article 1.0 Author-Name: Brian Lewis Author-X-Name-First: Brian Author-X-Name-Last: Lewis Author-Name: David Stiles Author-X-Name-First: David Author-X-Name-Last: Stiles Title: How invisible are the Emperor's new clothes? Abstract: This is the first critical analysis of transparent costing as part of the New Public Management ethos. Although emerging in higher education, transparency is of wider interest because it is likely to influence budgeting in public services generally. Transparent costing initiatives are reviewed in Australia, Canada, New Zealand and the United States, before focusing on the more developed UK Transparent Approach to Costing (TRAC). This introduces the idea of costing myopia in public policy: short-sightedness arising from a narrow focus on costs rather than a broader strategic focus. Cross-subsidization behaviour is used to illustrate this, with empirical data indicating that widespread cross-subsidization occurs within higher education institutions and suggesting a divide between 'soft' and 'hard' managerialism within institutions. Cross-subsidization is a consequence of micro and macro financial, economic and socio-political influences. These are presented as components of a multi-dimensional model to assist policy makers towards a less myopic view of costing. Journal: Public Management Review Pages: 453-472 Issue: 4 Volume: 6 Year: 2004 Month: 12 X-DOI: 10.1080/1471903042000303283 File-URL: http://hdl.handle.net/10.1080/1471903042000303283 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:453-472 Template-Type: ReDIF-Article 1.0 Author-Name: Ruth Neumann Author-X-Name-First: Ruth Author-X-Name-Last: Neumann Author-Name: James Guthrie Author-X-Name-First: James Author-X-Name-Last: Guthrie Title: Australian public sector reform Abstract: This article presents an investigation into the Australian public education sector and focuses on the management of research and doctoral education in an increasingly corporatized climate. It is argued that diversity in knowledge creation and production is central to the successful Knowledge Economy. Diversity in doctoral education encompasses: diversity of student; diversity of research approach and type; and diversity of discipline and institution. Government has a key role in maintaining diversity against the background of an increasing tendency in public sector policy towards corporatization and outcomes-based funding. Four key areas of concern are identified: funding allocation for research and doctoral places; resource allocation and competition; selectivity and concentration; and relevance. It is argued that, taken together, these four policy directions could significantly impact the nature of Australian doctoral research and, in many instances, diminish diversity. Journal: Public Management Review Pages: 473-492 Issue: 4 Volume: 6 Year: 2004 Month: 12 X-DOI: 10.1080/1471903042000303292 File-URL: http://hdl.handle.net/10.1080/1471903042000303292 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:473-492 Template-Type: ReDIF-Article 1.0 Author-Name: David Clark Author-X-Name-First: David Author-X-Name-Last: Clark Title: Implementing the third way Abstract: This article compares Quebec and the UK as instances of 'Third Way' public management reform. It aims to show that despite drawing on similar discourse, reform has played out differently in the two contexts. The article identifies the tensions that have arisen in the implementation of reform, with particular reference to performance/results-based management and the restructuring of local governance. It is argued that the outcome of reform in Quebec is likely to be the obverse of the UK case, with weaker institutionalization of performance management and a correspondingly stronger renewal of local governance. These outcomes are related to the different political contexts and strategies of reform and to differences in the structure and operation of organizational networks. In conclusion, some lessons are drawn concerning the importance of conceptualizing the Third Way as a reconfiguration of existing modes of organizational control and co-ordination rather than as a new form of networked governance. Journal: Public Management Review Pages: 493-510 Issue: 4 Volume: 6 Year: 2004 Month: 12 X-DOI: 10.1080/1471903042000303300 File-URL: http://hdl.handle.net/10.1080/1471903042000303300 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:493-510 Template-Type: ReDIF-Article 1.0 Author-Name: Wouter van Dooren Author-X-Name-First: Wouter van Author-X-Name-Last: Dooren Title: Supply and demand of policy indicators Abstract: The amount of measurement in the public sector in Europe is increasing. The United Kingdom in particular may be proclaimed the most measured public sector in Europe, if not the world. Continental public administrations with a more Latin administrative culture do measure performance as well. Although performance measurement is paramount, many complaints are heard. Civil servants criticize that politicians are not using the performance information. Politicians complain that reliable performance information is not available. Politicians and civil servants complain that their own policy sector is hard to measure, if not immeasurable, when you compare it to other sectors. This article seeks an empirical insight in the administrative supply and political demand of performance information. To what extent do supply and demand meet? What is the quality of the supply and which policy sectors measure more? The methodology is a documentary analysis of parliamentary proceedings, i.e. the Members of Parliament's (MP) questions to the executive in the region of Flanders, Belgium. Journal: Public Management Review Pages: 511-530 Issue: 4 Volume: 6 Year: 2004 Month: 12 X-DOI: 10.1080/1471903042000303319 File-URL: http://hdl.handle.net/10.1080/1471903042000303319 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:511-530 Template-Type: ReDIF-Article 1.0 Author-Name: James Downe Author-X-Name-First: James Author-X-Name-Last: Downe Author-Name: Jean Hartley Author-X-Name-First: Jean Author-X-Name-Last: Hartley Author-Name: Lyndsay Rashman Author-X-Name-First: Lyndsay Author-X-Name-Last: Rashman Title: Evaluating the extent of inter-organizational learning and change in local authorities through the english beacon council scheme Abstract: This article examines the English Beacon Council Scheme, established by central government to reward excellence in service delivery and to disseminate good practice across local government. Using data from a national survey (N = 314) and seventy-two interviews from twelve case studies, this article examines three research questions. First, how much learning takes place at or through Beacon Council events? Second, to what extent has this learning led to implementation of service and corporate changes in local authorities? Third, what are the enablers and barriers of inter-organizational learning and change from the Beacon Council Scheme? The article demonstrates that the Beacon Council Scheme is relatively successful in sharing good practice but there is uncertainty over where the Scheme fits into the local government modernization agenda. Lessons learnt from sharing good practice in the Beacon Council Scheme may be applicable to other areas of the public sector, in the UK and beyond. Journal: Public Management Review Pages: 531-554 Issue: 4 Volume: 6 Year: 2004 Month: 12 X-DOI: 10.1080/1471903042000303328 File-URL: http://hdl.handle.net/10.1080/1471903042000303328 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:531-554 Template-Type: ReDIF-Article 1.0 Author-Name: Kate McLaughlin Author-X-Name-First: Kate Author-X-Name-Last: McLaughlin Title: Towards a 'modernized' voluntary and community sector? Abstract: This article presents an initial assessment of the impact of the HM Treasury's 'Cross Cutting Review' (CCR) of the role of the voluntary and community sector in service provision in the UK. The analysis offered focuses in particular upon the rising agenda towards voluntary sector modernization (VSM) highlighted in this influential report and the implications that it raises for performance, management and governance arrangements within the sector. It concludes by specifying the key dimensions of such VSM and by highlighting key issues to be resolved, if this modernization agenda is to be addressed successfully by voluntary and community organizations in the UK - and elsewhere in the world. Journal: Public Management Review Pages: 555-562 Issue: 4 Volume: 6 Year: 2004 Month: 12 X-DOI: 10.1080/1471903042000303337 File-URL: http://hdl.handle.net/10.1080/1471903042000303337 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:555-562 Template-Type: ReDIF-Article 1.0 Author-Name: Julian Gould-Williams Author-X-Name-First: Julian Author-X-Name-Last: Gould-Williams Author-Name: Fiona Davies Author-X-Name-First: Fiona Author-X-Name-Last: Davies Title: Using social exchange theory to predict the effects of hrm practice on employee outcomes Abstract: This article empirically tests the effects of exchange relationships between managers and public sector employees working in seven local government departments. Social exchange theory is used as a framework for predicting three outcomes of Human Resource Management (HRM) practice: employee commitment, employee motivation and desire to remain with the organization. The statistical models were found to predict 58 percent of the variation in employee commitment, 53 percent variation in motivation and 41 percent of the variance in respondents' desire to remain with the organization. Consistent with social exchange theory, the results highlight the importance of trust in management, which was found to predict positively all three outcomes. Team-working was found to predict employee commitment and motivation, with employee involvement, empowerment, the offer of fair rewards and job security having significant effects on worker motivation. The implications of these findings for management practice and theory are discussed. Journal: Public Management Review Pages: 1-24 Issue: 1 Volume: 7 Year: 2005 Month: 3 X-DOI: 10.1080/1471903042000339392 File-URL: http://hdl.handle.net/10.1080/1471903042000339392 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:1-24 Template-Type: ReDIF-Article 1.0 Author-Name: Mirko Noordegraaf Author-X-Name-First: Mirko Author-X-Name-Last: Noordegraaf Author-Name: Pauline Meurs Author-X-Name-First: Pauline Author-X-Name-Last: Meurs Author-Name: Annemiek Montijn-Stoopendaal Author-X-Name-First: Annemiek Author-X-Name-Last: Montijn-Stoopendaal Title: Pushed organizational pulls Abstract: This article presents empirical data on organizational reform in Dutch health care, and explores managerial work and behaviour. Two main questions will be answered. First, what organizational reforms are taking place, and how widespread are these reforms? Second, what do reforms mean for the real-life workings of health care organizations, most specifically for managerial behaviour? As far as reforms are concerned, it will be concluded that organizational changes are widespread, especially strategic apex reform and mergers. To a lesser extent, organizational structures are adapted and new relations between management and professionals are developed. Organizational and managerial contexts count albeit in unexpected ways. The professional context counts: management uses organizational reform to provide counterweight vis-à-vis and control of professionals. In addition, managerial background counts, but in a limited way: executives with limited managerial careers opt for organizational reform. Finally, organizational size counts, exerting a strong influence on organizational reform. As far as behavioural consequences are concerned, it will be concluded that organizational reform goes hand-in-hand with behavioural confusion. An ‘organizational pull’ appears to be strong. Executives are forced to be ‘down to earth’ managers, while they express ‘exotic’ desires to be strategists and entrepreneurs. Paradoxically, most organizational reforms strengthen this pull. Journal: Public Management Review Pages: 25-43 Issue: 1 Volume: 7 Year: 2005 Month: 3 X-DOI: 10.1080/1471903042000339400 File-URL: http://hdl.handle.net/10.1080/1471903042000339400 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:25-43 Template-Type: ReDIF-Article 1.0 Author-Name: Laurence J O'Toole, Jr Author-X-Name-First: Laurence J Author-X-Name-Last: O'Toole, Jr Author-Name: Kenneth J Meier Author-X-Name-First: Kenneth J Author-X-Name-Last: Meier Author-Name: Sean Nicholson-Crotty Author-X-Name-First: Sean Author-X-Name-Last: Nicholson-Crotty Title: Managing upward, downward and outward Abstract: It is particularly difficult, but also valuable, to try to estimate the relative contributions of different managerial functions to the outcomes of public programs. Building from a formal treatment of public management and performance, this study explores this research task with empirical analyses of several hundred public organizations and their top managers over a five-year period. Using Moore's distinction among managing upward toward political principals, downward toward organizational agents and outward toward the networked environment, we examine managerial impacts on ten different performance criteria. Findings validate the points that these three functions are distinct, public management has performance-relevant impacts and managerial networking outward can be an important contributor to the achievement of public objectives. Journal: Public Management Review Pages: 45-68 Issue: 1 Volume: 7 Year: 2005 Month: 3 X-DOI: 10.1080/1471903042000339419 File-URL: http://hdl.handle.net/10.1080/1471903042000339419 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:45-68 Template-Type: ReDIF-Article 1.0 Author-Name: M Iqbal Khadaroo Author-X-Name-First: M Iqbal Author-X-Name-Last: Khadaroo Title: An institutional theory perspective on the UK's Private Finance Initiative (PFI) accounting standard setting process Abstract: This article examines the Private Finance Initiative (PFI) accounting standard setting process from an institutional theory perspective. It identifies three forms of institutional pressures and examines their impact on the PFI standard setting process. ‘Coercive’ pressure, exerted by the Treasury, and ‘normative’ pressure, exerted by the accounting profession, were influential in shaping respondents' comments on the PFI accounting Exposure Draft (ED). It is argued that the views of the accounting profession seem to have prevailed in the PFI standard setting process. This might stem from its institutional legitimacy and close ties with the Accounting Standards Board (ASB). In line with its broader policy objective of adopting private sector business practices in the public sector, the Treasury has eventually ‘acquiesced’ to the final PFI accounting standard issued by the ASB. Journal: Public Management Review Pages: 69-94 Issue: 1 Volume: 7 Year: 2005 Month: 3 X-DOI: 10.1080/1471903042000339428 File-URL: http://hdl.handle.net/10.1080/1471903042000339428 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:69-94 Template-Type: ReDIF-Article 1.0 Author-Name: Ian Greener Author-X-Name-First: Ian Author-X-Name-Last: Greener Title: Health management as strategic behaviour Abstract: This article presents an analysis of health management based on interviews with senior NHS managers in a number of Hospital Trusts between 2001 and 2003 as a part of an ongoing study to investigate the implementation of the NHS Plan (Secretary of State for Health 2000). The article examines managerial behaviour concerned with two of the most significant reforms under New Labour; first, the changes in relationship between managers and senior clinicians in the NHS; and second, the strategies employed by managers in dealing with the new performance measurement regime. It concludes by suggesting that much that occurs in manager -- doctor relations is obscured by the two groups' practices, that there are gendered differences in the behaviours of managers towards clinicians and that game-playing behaviour in relation to the performance management regime is a function of its imposition upon the managers interviewed. Journal: Public Management Review Pages: 95-110 Issue: 1 Volume: 7 Year: 2005 Month: 3 X-DOI: 10.1080/1471903042000339437 File-URL: http://hdl.handle.net/10.1080/1471903042000339437 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:95-110 Template-Type: ReDIF-Article 1.0 Author-Name: Nancy C Roberts Author-X-Name-First: Nancy C Author-X-Name-Last: Roberts Author-Name: Raymond Trevor Bradley Author-X-Name-First: Raymond Trevor Author-X-Name-Last: Bradley Title: Organizing for peace operations Abstract: There have been two general approaches to organizing for peace operations: an ad hoc approach, in which entities independently intervene and operate on the basis of their unique expertise and interest; and a top -- down approach, in which all entities are directed and controlled by a single authority. Using the UN experience in Afghanistan, we demonstrate how this view of the organizing problem is limited. Instead, we develop a typology that distinguishes among three systems for organizing peace operations-Command, Market and Community -- on the basis of their differences on four analytic dimensions (agency, social attachment, social control and inter-organizational relations). Our analysis of the UN experience in Afghanistan demonstrates the utility of our framework for both theory and practice. Journal: Public Management Review Pages: 111-133 Issue: 1 Volume: 7 Year: 2005 Month: 3 X-DOI: 10.1080/1471903042000339446 File-URL: http://hdl.handle.net/10.1080/1471903042000339446 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:111-133 Template-Type: ReDIF-Article 1.0 Author-Name: Scott Fleming Author-X-Name-First: Scott Author-X-Name-Last: Fleming Author-Name: Mike McNamee Author-X-Name-First: Mike Author-X-Name-Last: McNamee Title: The ethics of corporate governance in public sector organizations Abstract: The current climate of increased accountability in public sector organizations has brought to public attention the ethical dimension of corporate governance. This article presents a conceptually informed method for undertaking of an ethically focused audit corporate governance. The conceptual-theoretical terrain is set out in three dimensions: ethics as applied moral philosophy; equity as social justice; and corporate governance as the moral health of an organization. At an operational level, the conceptual model proposed provides a framework to evaluate the overall integrity of an organization and embraces the inter-related themes of individual responsibility, social equity and political responsibility. A method for ethical audits is also set out. It emphasizes the significance of key personnel in (re)producing and challenging the organizational ethos, while recognizing the necessary limitations placed on researchers' commitment to anonymity and confidentiality in the collection, interpretation and analysis of data, and in the eventual sharing of such data. Journal: Public Management Review Pages: 135-144 Issue: 1 Volume: 7 Year: 2005 Month: 3 X-DOI: 10.1080/1471903042000339455 File-URL: http://hdl.handle.net/10.1080/1471903042000339455 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:135-144 Template-Type: ReDIF-Article 1.0 Author-Name: Manila Marcuccio Author-X-Name-First: Manila Author-X-Name-Last: Marcuccio Author-Name: Ileana Steccolini Author-X-Name-First: Ileana Author-X-Name-Last: Steccolini Title: Social and environmental reporting in local authorities Abstract: There has recently been a resurgence of interest in social and environmental reporting (SER) in both the private and the public sector; however, its meaning and application in the public sector are relatively new, and it has been little investigated. Our article is aimed at gaining a better understanding of the reasons underlying the adoption of SER by Italian local authorities by applying the concept of management fashion (Abrahamson 1996). Empirical analysis shows that both socio-psychological and techno-economic forces combine to shape the SER phenomenon, and a managerial fashion is currently in place among Italian local authorities. Thus, even when SER is adopted in response to ‘technical’ gaps, its label largely depends on its being driven by the need to signal that LAs are adopting a tool which is gaining momentum in academic and professional discourse. However, both forces are influenced not so much by a concern for sustainability as by the context of public-sector reform processes. Journal: Public Management Review Pages: 155-176 Issue: 2 Volume: 7 Year: 2005 Month: 6 X-DOI: 10.1080/14719030500090444 File-URL: http://hdl.handle.net/10.1080/14719030500090444 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:155-176 Template-Type: ReDIF-Article 1.0 Author-Name: Barbara C Crosby Author-X-Name-First: Barbara C Author-X-Name-Last: Crosby Author-Name: John M Bryson Author-X-Name-First: John M Author-X-Name-Last: Bryson Title: A leadership framework for cross-sector collaboration Abstract: This article presents an approach to collaborative leadership -- the Leadership for the Common Good Framework. The framework includes the following elements: attention to the dynamics of a shared-power world; the design and use of forums, arenas, and courts, the main settings in which leaders and constituents foster policy change in a shared-power world; effective navigation of the policy change cycle; and the exercise of a range of leadership capabilities. The framework can provide useful guidance for public officials and managers who seek to meet complex social needs in an era of stringency in public service budgets and of skepticism about government's problem-solving ability. Beyond that, however, more research is needed on how best to pursue leadership in shared-power, cross-sector settings. Journal: Public Management Review Pages: 177-201 Issue: 2 Volume: 7 Year: 2005 Month: 6 X-DOI: 10.1080/14719030500090519 File-URL: http://hdl.handle.net/10.1080/14719030500090519 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:177-201 Template-Type: ReDIF-Article 1.0 Author-Name: Gillian H Wright Author-X-Name-First: Gillian H Author-X-Name-Last: Wright Author-Name: Andrew Taylor Author-X-Name-First: Andrew Author-X-Name-Last: Taylor Title: Strategic partnerships and relationship marketing in healthcare Abstract: Despite repeated government policies to introduce market-orientation and customer-focus into the UK National Health Service, there is still much anecdotal evidence of unsuccessful policy implementation. In this article we investigate the attitudes of healthcare managers to one recent policy initiative based on partnership working that is intended to provide integrated and customer-focused service to patients. While acknowledging the tensions and dilemmas inherent in private sector marketing concepts, we argue that relationship marketing has considerable potential in public healthcare contexts, based on its advocacy of building relationships between providers and customers and between providers and their suppliers. Using the framework of relationship marketing we identify healthcare managers' concerns about the motives, effects and benefits of implementing partnership arrangements in two regions of the NHS. Through a longitudinal research design our findings suggest that while respondents' attitudes to partnership working and customer focus had become more positive after two years of policy implementation, they remain centred on the service process rather than the customers it serves. We discuss what still needs to be done to transform public healthcare from what is still a predominantly supplier and product-driven service to one that is truly relationship orientated. Journal: Public Management Review Pages: 203-224 Issue: 2 Volume: 7 Year: 2005 Month: 6 X-DOI: 10.1080/14719030500091251 File-URL: http://hdl.handle.net/10.1080/14719030500091251 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:203-224 Template-Type: ReDIF-Article 1.0 Author-Name: Joel D Aberbach Author-X-Name-First: Joel D Author-X-Name-Last: Aberbach Author-Name: Tom Christensen Author-X-Name-First: Tom Author-X-Name-Last: Christensen Title: Citizens and Consumers Abstract: New Public Management (NPM) puts a major emphasis on consumer sovereignty. Through consumer sovereignty, it is argued, public organizations will produce outputs more in line with what citizens want. This article analyses the implications, both theoretical and practical, of conceiving of citizens as customers. We discuss the features of citizenship, the ways in which the emerging customer focus impacts the role of citizen, how consumerism would and, in implementation, does work and the wider implications for democratic governance, particularly the effects on political and administrative leadership roles and leaders' political accountability, of the tendency to define citizens as customers of government agencies when conceptualizing their relationship to the state. Journal: Public Management Review Pages: 225-246 Issue: 2 Volume: 7 Year: 2005 Month: 6 X-DOI: 10.1080/14719030500091319 File-URL: http://hdl.handle.net/10.1080/14719030500091319 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:225-246 Template-Type: ReDIF-Article 1.0 Author-Name: Derrick Purdue Author-X-Name-First: Derrick Author-X-Name-Last: Purdue Title: Community leadership cycles and the consolidation of neighbourhood coalitions in the new local governance Abstract: The success of the new patterns of local governance depends on engaging communities in a range of partnerships at various geographic scales and administrative levels. In practice, this usually falls to a handful of community leaders in any given locality. Our research on area regeneration partnerships in the UK reveals a community leadership cycle, which proceeds through five phases. The first phase consists of the emergence of a first generation of leaders early on in a partnership, in the second phase their position in the partnership is consolidated and loyalty to the partnership developed, followed by a third phase of the cultivation of a second generation of leaders. Then comes a fourth phase in which the new generation of leaders raise their voices to challenge the established patterns of representation in the partnership. In the final phase, individual leaders exit from the partnership. This community leadership cycle is part of building multi-sector leadership coalitions in the neighbourhoods through strategies combining loyalty, voice and exit. Journal: Public Management Review Pages: 247-266 Issue: 2 Volume: 7 Year: 2005 Month: 6 X-DOI: 10.1080/14719030500091418 File-URL: http://hdl.handle.net/10.1080/14719030500091418 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:247-266 Template-Type: ReDIF-Article 1.0 Author-Name: Tim Tenbensel Author-X-Name-First: Tim Author-X-Name-Last: Tenbensel Title: Multiple modes of governance Abstract: The emergence of one or more alternatives to hierarchical and market mechanisms has been one of the most prominent themes of public management literature over the past decade. The intellectual sources of this analysis are diverse and the proliferation of labels for the third mode (networks, professionalism, egalitarianism, communitarianism) generates some confusion. This article outlines and compares and contrasts the range of theoretical approaches to defining the third (and fourth) mode. On the basis of this comparison, I argue that there are two important alternative modes to hierarchies and markets that need to be distinguished from each other, namely provider-based governance and community governance. The modes of governance heuristic will be most useful when the focus of analysis is shifted away from the achievement of governance and co-ordination to attempts to steer public management. This requires that we pay attention to the types of power and knowledge that are necessary to support different governance mechanisms. Finally, I suggest the metaphor of a card game involving suits provides a useful way of re-labelling the four modes. This metaphor can be applied to help think about how multiple modes are used by those who attempt to steer. Journal: Public Management Review Pages: 267-288 Issue: 2 Volume: 7 Year: 2005 Month: 6 X-DOI: 10.1080/14719030500091566 File-URL: http://hdl.handle.net/10.1080/14719030500091566 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:267-288 Template-Type: ReDIF-Article 1.0 Author-Name: Anthony Wall Author-X-Name-First: Anthony Author-X-Name-Last: Wall Title: The measurement and management of intellectual capital in the public sector Abstract: This article compares and contrasts the stage of development reached by the public and private sectors with regard to intellectual capital. Whereas the private sector in many parts of the developed world has still not fully embraced the importance of measuring intangible assets, the public sector, with its different objectives, has always had to focus on non-financial results. This has become more critical in recent years due to successive government initiatives that have required the use of a number of prescribed performance indicators. Having briefly outlined the history of both intellectual capital and the culture of performance measurement this article analyses the results of a survey of public sector organizations in Northern Ireland to assess how they are dealing with both the measurement and management of intellectual capital assets. Journal: Public Management Review Pages: 289-303 Issue: 2 Volume: 7 Year: 2005 Month: 6 X-DOI: 10.1080/14719030500091723 File-URL: http://hdl.handle.net/10.1080/14719030500091723 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:289-303 Template-Type: ReDIF-Article 1.0 Author-Name: Anthony BL Cheung Author-X-Name-First: Anthony BL Author-X-Name-Last: Cheung Title: Editorial Journal: Public Management Review Pages: 313-319 Issue: 3 Volume: 7 Year: 2005 Month: 9 X-DOI: 10.1080/14719030500180765 File-URL: http://hdl.handle.net/10.1080/14719030500180765 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:313-319 Template-Type: ReDIF-Article 1.0 Author-Name: Gavin Drewry Author-X-Name-First: Gavin Author-X-Name-Last: Drewry Title: CITIZEN'S CHARTERS Abstract: Citizen's charter initiatives (variously named) have been launched in many countries around the world. However, they take a wide variety of different forms, the development of charters, though widespread, falls a long way short of being a ‘new global paradigm’. Focusing on the experience of the Citizen's Charter in the United Kingdom, the essay shows how charters can comfortably be embraced both by New Right free market individualists and by New Left collectivists with communitarian leanings. In the UK, the Citizen's Charter has blended, ‘chameleon-like’, into the landscape of the public services, to a point where it is now far less visible than it once was. However, the essay also highlights some of the potential shortcomings of charters: the risk of emphasizing individual entitlements without at the same time encouraging collective civic obligations; the absence of legal underpinning; the exposure of under-trained front-line staff to the wrath of empowered consumers. Journal: Public Management Review Pages: 321-340 Issue: 3 Volume: 7 Year: 2005 Month: 9 X-DOI: 10.1080/14719030500180823 File-URL: http://hdl.handle.net/10.1080/14719030500180823 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:321-340 Template-Type: ReDIF-Article 1.0 Author-Name: Anthony BL Cheung Author-X-Name-First: Anthony BL Author-X-Name-Last: Cheung Title: WHAT'S IN A PAMPHLET? Abstract: After more than a decade of the introduction of performance pledges in Hong Kong, this article examines their effectiveness in informing and empowering customers of public services, with respect to access, choice, information, redress and representation. We analyse the content of eighty published performance pledges to explore the kind of customer-orientation culture that is implied and whether and how these pledges can enable customers to play their expected role in a new performance regime. It is found that in the majority of cases, what is in the pamphlet has not been supportive of the move to empower customers and to inculcate a strong customer culture. The pledge culture has not permeated effectively into the public sector bureaucracy either because it is something alien to its dominant culture, or it has been subject to agency and staff adaptation during the process of implementation just like any new policy innovation. Journal: Public Management Review Pages: 341-366 Issue: 3 Volume: 7 Year: 2005 Month: 9 X-DOI: 10.1080/14719030500180856 File-URL: http://hdl.handle.net/10.1080/14719030500180856 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:341-366 Template-Type: ReDIF-Article 1.0 Author-Name: Steven Van de Walle Author-X-Name-First: Steven Author-X-Name-Last: Van de Walle Author-Name: Nick Thijs Author-X-Name-First: Nick Author-X-Name-Last: Thijs Author-Name: Geert Bouckaert Author-X-Name-First: Geert Author-X-Name-Last: Bouckaert Title: A TALE OF TWO CHARTERS Abstract: Charters are official commitments to quality and reform. Belgium introduced its Charter of the User of Public Services in 1993. The federal administration's Copernicus reform began in 1999 and had a strong external outlook. It therefore may be considered as a second User Charter. In this article we focus on the administrative and political contingencies of the introduction of the two charters in Belgium. We show that actual administrative reform and political attention for administrative reform are distinct phenomena. Variations in political attention for reform depend on crises and on political realignment. Both charters were introduced in a period of disturbed relations between citizens and politics. The introduction of a User Charter and the launch of the Copernicus reform were definitely political events, and not merely administrative ones. A charter was needed to restore citizen -- government relations. The charters, as pledges for reform, served as lightning rods for political discontent. Journal: Public Management Review Pages: 367-390 Issue: 3 Volume: 7 Year: 2005 Month: 9 X-DOI: 10.1080/14719030500180930 File-URL: http://hdl.handle.net/10.1080/14719030500180930 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:367-390 Template-Type: ReDIF-Article 1.0 Author-Name: M Shamsul Haque Author-X-Name-First: M Shamsul Author-X-Name-Last: Haque Title: Limits of the Citizen's Charter in India Abstract: In line with the current neoliberal public sector reforms, there has recently emerged the so-called Citizen's Charter in many developed and developing nations. In most cases, this Citizen's Charter aims to ensure the delivery of services based on quality, promptness, transparency and customer choice realized through the display of information related to services expected, their quality standards, feedback options and complaint and redress mechanisms. In the case of India, although this Citizen's Charter may benefit affluent customers, it is less likely to ensure access to services for the majority who suffer from various forms of social exclusion based on class, caste and gender. This article explores how such social exclusion may render the Charter ineffective for the less privileged citizens. It concludes by stressing the need for appropriate initiatives to overcome such social exclusion as a precondition for the success of the Citizen's Charter in India. Journal: Public Management Review Pages: 391-416 Issue: 3 Volume: 7 Year: 2005 Month: 9 X-DOI: 10.1080/14719030500180971 File-URL: http://hdl.handle.net/10.1080/14719030500180971 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:391-416 Template-Type: ReDIF-Article 1.0 Author-Name: Judith Clifton Author-X-Name-First: Judith Author-X-Name-Last: Clifton Author-Name: Francisco Comín Author-X-Name-First: Francisco Author-X-Name-Last: Comín Author-Name: Daniel Díaz Fuentes Author-X-Name-First: Daniel Author-X-Name-Last: Díaz Fuentes Title: ‘EMPOWERING EUROPE'S CITIZENS’? Abstract: This article analyses the development of the European Union (EU) project of a Charter for Services of General Interest (SGI) from the mid-1990s to the publication of the White Paper on Services of General Interest and the draft European Constitution in 2004. Though service charters are often associated with New Public Management (NPM) reforms related to privatization, they are also an integral part of the process of EU institution building, and need to be understood alongside developments such as the Charter of Fundamental Rights. Using a four-stage model of international NPM convergence analysis four phases of the Charter for SGI experience are examined and compared to Anglo-Saxon experiences. Though there are important similarities linking the charter initiatives in the EU and the Anglo-Saxon world, there are also a number of important differences, which can be explained by the project to construct a supranational political citizenship, as well as vital institutional differences in capabilities related to EU competences and issues of governance. Journal: Public Management Review Pages: 417-443 Issue: 3 Volume: 7 Year: 2005 Month: 9 X-DOI: 10.1080/14719030500181052 File-URL: http://hdl.handle.net/10.1080/14719030500181052 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:417-443 Template-Type: ReDIF-Article 1.0 Author-Name: Paul Higgins Author-X-Name-First: Paul Author-X-Name-Last: Higgins Title: Performance and user satisfaction indicators in british local government Abstract: One of the aims of the global trend of public sector reform over the past twenty years or so has been to improve confidence of citizens in the service securing responsibilities of the public sector. To this end, various public bodies have utilized performance indicators and user satisfaction surveys as a means of improving and monitoring the delivery of public services. This article examines the perceived virtues of performance/user satisfaction indicators in the context of British local government and, in particular, within the remit of the policies of best value and comprehensive performance assessment. Utilizing case study evidence of a local authority's implementation of best value, the article raises doubts about the validity and reliability of the two types of indicators and provides further grounds for questioning whether one should expect the data they provide to be compatible with one another. Journal: Public Management Review Pages: 445-466 Issue: 3 Volume: 7 Year: 2005 Month: 9 X-DOI: 10.1080/14719030500181102 File-URL: http://hdl.handle.net/10.1080/14719030500181102 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:445-466 Template-Type: ReDIF-Article 1.0 Author-Name: Mehdi Asgarkhani Author-X-Name-First: Mehdi Author-X-Name-Last: Asgarkhani Title: DIGITAL GOVERNMENT AND ITS EFFECTIVENESS IN PUBLIC MANAGEMENT REFORM Abstract: Today, access to information and communication technologies (ICTs) plays an essential role in economic and social development. Accelerated change in the introduction of ICT-enabled solutions can potentially transform all aspects of society, work, business and government. E-technologies and ICT-enabled solutions bring about new forms of governance in the public sector. It is evident that the Internet and Web-based technologies have both had a profound effect on the ways in which the public sector functions. This article examines the effectiveness and the value of digital government as a strategic tool for public management reform. It addresses differing views and perceptions of the implications of digital government; elaborates on the ‘digital divide’ and its impact on the success of digital government; and outlines the results of a preliminary study of the effectiveness of a digital local government initiative. Journal: Public Management Review Pages: 465-487 Issue: 3 Volume: 7 Year: 2005 Month: 9 X-DOI: 10.1080/14719030500181227 File-URL: http://hdl.handle.net/10.1080/14719030500181227 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:465-487 Template-Type: ReDIF-Article 1.0 Author-Name: György Hajnal Author-X-Name-First: György Author-X-Name-Last: Hajnal Title: The spirit of management reforms Abstract: Abstract The article reports on a comparative case study of the administrative cultures of the Australian (Queensland) and the Hungarian governmental administration. The basic finding of the study is that the culture profiles of the two administrative (sub-)systems are surprisingly similar. This finding is used to conclude that the organizational level of administrative culture is unlikely to play a significant role in shaping New Public Management (NPM) reforms. Moreover, this conclusion sheds a cloud of doubt onto the claim frequently found in NPM literature that NPM reforms involve a replacement of ‘outmoded, bureaucratic thinking’ with a ‘culture of efficiency and entrepreneurship’. Journal: Public Management Review Pages: 495-513 Issue: 4 Volume: 7 Year: 2005 Month: 12 X-DOI: 10.1080/14719030500362314 File-URL: http://hdl.handle.net/10.1080/14719030500362314 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:495-513 Template-Type: ReDIF-Article 1.0 Author-Name: Susan Webb Yackee Author-X-Name-First: Susan Webb Author-X-Name-Last: Yackee Author-Name: David Lowery Author-X-Name-First: David Author-X-Name-Last: Lowery Title: Understanding public support for the US federal bureaucracy Abstract: Abstract While a number of scholars have examined citizens' satisfaction with specific encounters with government agencies, few studies have assessed explanations of the public's overall evaluations of bureaucratic performance, especially accounts that address sources of variation over time. We address this gap with a new annual time series measure of aggregate assessments of the US federal bureaucracy. We find that public approval of bureaucratic performance varies markedly over time. We then test a number of prior explanations for this movement focusing on both broad contextual forces in the political environment and more specific variables more closely associated with the federal bureaucracy. While data limitations preclude developing a fully specified model tapping all of the explanations simultaneously, we are able to rule out a wide range of ‘usual suspects’ as free standing or sufficient accounts of variations in aggregate bureaucratic approval over time. But we also isolate a number of promising explanations. Journal: Public Management Review Pages: 515-536 Issue: 4 Volume: 7 Year: 2005 Month: 12 X-DOI: 10.1080/14719030500362389 File-URL: http://hdl.handle.net/10.1080/14719030500362389 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:515-536 Template-Type: ReDIF-Article 1.0 Author-Name: Walter J. M. Kickert Author-X-Name-First: Walter J. M. Author-X-Name-Last: Kickert Title: Distinctiveness in the study of public management in Europe Abstract: Abstract This article presents three clear examples of distinctive approaches to the study of public management, that is, in France, Germany and Italy, three countries with peculiar legalistic state traditions. For each country a historical sketch of state and administration is first given, then both the administrative (public management) reforms are described, the state of the art of administrative sciences and finally the specificness of the study of public management. The historical-institutional context of a particular state and administration apparently does influence not only the form and content of the administrative ‘public management’ reforms but also the scientific study of public management in that country. Journal: Public Management Review Pages: 537-563 Issue: 4 Volume: 7 Year: 2005 Month: 12 X-DOI: 10.1080/14719030500362470 File-URL: http://hdl.handle.net/10.1080/14719030500362470 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:537-563 Template-Type: ReDIF-Article 1.0 Author-Name: Rikkie L. K. Yeung Author-X-Name-First: Rikkie L. K. Author-X-Name-Last: Yeung Title: Public enterprise governance Abstract: Abstract Public enterprise management displays unique inherent tensions between its ‘publicness’ and ‘enterprise’ elements. The complex dynamics between these two sometimes overlapping and sometimes conflicting notions in managing a public enterprise can be interpreted with the aid of the concepts of governance. Public enterprise governance can be understood in terms of the dynamics among actors from the state, market and civil society in governing and managing collective affairs, each of very different values, norms and logics. This article introduces an analytical framework using the concepts of governance and public enterprises, and applies it to the wholly government-owned railway corporation, Kowloon -- Canton Railway Corporation (KCRC) in Hong Kong. The KCRC can be regarded as commercially successful but this profitable public corporation has been plagued with many public governance controversies in its twenty-year history. Lessons from three major cases (the golden handshake affair, Long Valley saga and Siemens fiasco) are discussed. Journal: Public Management Review Pages: 565-587 Issue: 4 Volume: 7 Year: 2005 Month: 12 X-DOI: 10.1080/14719030500362579 File-URL: http://hdl.handle.net/10.1080/14719030500362579 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:565-587 Template-Type: ReDIF-Article 1.0 Author-Name: Antonio Barretta Author-X-Name-First: Antonio Author-X-Name-Last: Barretta Title: The difficulties presented by cost comparison for health care trusts Abstract: Abstract The aim of this article is to contribute to the debate currently surrounding the question of cost comparison among public health care trusts by presenting an empirical case study of the application of this practice in the Tuscan Health Care Service (THCS). The experience observed in Tuscany will be used to investigate certain aspects of this subject that have been analysed in existing literature. Special attention will be dedicated to the use of cost comparison by health care trusts and the difficulties this practice presents. By adopting a prescriptive approach, on the basis of the outcome of the empirical case study and considerations on benchmarking in public administration presented in existing literature, certain strategies will be recognized as increasing the usefulness of cost comparisons among health care trusts. Adopting these strategies could help to create the conditions in order that data could be considered reliable and used for comparative purposes. Journal: Public Management Review Pages: 589-613 Issue: 4 Volume: 7 Year: 2005 Month: 12 X-DOI: 10.1080/14719030500362728 File-URL: http://hdl.handle.net/10.1080/14719030500362728 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:589-613 Template-Type: ReDIF-Article 1.0 Author-Name: Roger Wettenhall Author-X-Name-First: Roger Author-X-Name-Last: Wettenhall Title: Agencies and non-departmental public bodies Abstract: Abstract The emergence of Britain's ‘Next Steps’ agencies has spawned a new movement in theorizing about administrative organizations, and the practical example and the seeming theoretical excitement have influenced reformers in many other countries. But there is an older tradition of scholarship about administrative organizations that understands that many other sorts of deviant or ‘irregular’ public bodies have been in use for centuries in Britain and elsewhere. Moreover the executive agency model gets diluted as it travels away from Britain, and it then becomes more like some of those other forms. Some contributions to agencification theory are more accommodating than others about this. It is the contention of this article that many such resemblances do exist, and that all students of administrative organization would benefit if more effort could be devoted to searching for common ground between the executive agencies and non-departmental public bodies generally. Journal: Public Management Review Pages: 615-635 Issue: 4 Volume: 7 Year: 2005 Month: 12 X-DOI: 10.1080/14719030500362827 File-URL: http://hdl.handle.net/10.1080/14719030500362827 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:615-635 Template-Type: ReDIF-Article 1.0 Author-Name: Juraj Nemec Author-X-Name-First: Juraj Author-X-Name-Last: Nemec Author-Name: Beata Merickova Author-X-Name-First: Beata Author-X-Name-Last: Merickova Author-Name: Leos Vitek Author-X-Name-First: Leos Author-X-Name-Last: Vitek Title: Contracting-out at local government level Abstract: Abstract Contracting-out is a public sector reform tool, and it is used as a specific form of privatization. Because of its multi-dimensional character, it does not always lead to positive improvements, even in developed countries, and its impact in countries in Central and Eastern Europe may be limited. This issue is discussed in the theoretical part of this paper. Its analytical part investigates selected important dimensions of contracting-out for local public services in Slovakia and the Czech Republic, namely forms of delivery, decision-making processes concerning the selection of the form of delivery and of supplier, and costs comparisons. The final part provides a brief list of possible tools to improve the current negative situation. Journal: Public Management Review Pages: 637-647 Issue: 4 Volume: 7 Year: 2005 Month: 12 X-DOI: 10.1080/14719030500362900 File-URL: http://hdl.handle.net/10.1080/14719030500362900 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:637-647 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: Editorial Journal: Public Management Review Pages: 1-1 Issue: 1 Volume: 8 Year: 2005 Month: 12 X-DOI: 10.1080/14719030500518592 File-URL: http://hdl.handle.net/10.1080/14719030500518592 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2005:i:1:p:1-1 Template-Type: ReDIF-Article 1.0 Author-Name: Christoph Reichard Author-X-Name-First: Christoph Author-X-Name-Last: Reichard Title: Local government reforms in Europe Journal: Public Management Review Pages: 3-5 Issue: 1 Volume: 8 Year: 2006 Month: 3 X-DOI: 10.1080/14719030500518618 File-URL: http://hdl.handle.net/10.1080/14719030500518618 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:3-5 Template-Type: ReDIF-Article 1.0 Author-Name: Isabella Proeller Author-X-Name-First: Isabella Author-X-Name-Last: Proeller Title: Trends in local government in Europe Abstract: Abstract The article explores which reform trends are expected to play a significant role in the further development of local government in European countries. Analysis is based on an adopted Delphi survey of (mainly academic) local government experts from thirty-two countries. Results include a list of trends structured by the perceived importance for the coming ten years. Redistributing responsibilities and duties across levels of government constitute the highest ratings out of all trends. Furthermore, results do not provide clear evidence to support a shift from public management to governance as has recently been proclaimed in academic debate and literature. Management topics continue to be of great importance. Last but not least, clusters extracted point to different reform groups, which highlight more reluctant or enthusiastic attitudes to the relevance of the suggested trends of the study. Journal: Public Management Review Pages: 7-29 Issue: 1 Volume: 8 Year: 2006 Month: 3 X-DOI: 10.1080/14719030500518642 File-URL: http://hdl.handle.net/10.1080/14719030500518642 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:7-29 Template-Type: ReDIF-Article 1.0 Author-Name: Arto Haveri Author-X-Name-First: Arto Author-X-Name-Last: Haveri Title: Complexity in local government change Abstract: Abstract This article discusses empirical research findings indicating that complexity is a dominant characteristic in local government change and addresses that the current complexity sets limits to rational reform processes and gives way to political leadership. During the recent decade, intermunicipal co-operation has emerged as a major issue in local governance in Finland. Despite the fact that the need for intense co-operation is acknowledged in most surveys, practical steps are often difficult to take due to complexity of the interorganizational action. Actors come upon complex situations involving many issues; situations where the issues are continuously changing and complicatedly interdependent. Circumstances are further blurred by the fact that actors often hide their preferences. In the changing local governance, complexity, paradoxes and uncertainty decrease the prospective of managerial and expert knowledge, because rational calculations do not give definitive support for decision making. From this perspective, we have reached the limits of rational, clear-cut reforming. More than before, the implementation of change depends on the emergence of political leaders willing and able to take responsibility for reforms. Journal: Public Management Review Pages: 31-46 Issue: 1 Volume: 8 Year: 2006 Month: 3 X-DOI: 10.1080/14719030500518667 File-URL: http://hdl.handle.net/10.1080/14719030500518667 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:31-46 Template-Type: ReDIF-Article 1.0 Author-Name: Ellen Wayenberg Author-X-Name-First: Ellen Author-X-Name-Last: Wayenberg Title: The Flemish government's responsibility for local government modernization Abstract: Abstract Throughout Western Europe, local government is modernized. Central and regional governments carry responsibility for this modernization because they decide upon its nature. However, this responsibility reaches out further since a higher-level government also carries responsibility for the success of its modernization at the local level. The article unravels this responsibility for local government modernization in the case of the Flemish government. As a result of Belgian state reform, this government counts today as the most important higher-level government from the viewpoint of local government in Flanders. Journal: Public Management Review Pages: 47-65 Issue: 1 Volume: 8 Year: 2006 Month: 3 X-DOI: 10.1080/14719030500518741 File-URL: http://hdl.handle.net/10.1080/14719030500518741 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:47-65 Template-Type: ReDIF-Article 1.0 Author-Name: Sabine Kuhlmann Author-X-Name-First: Sabine Author-X-Name-Last: Kuhlmann Title: Local government reform between ‘exogenous’ and ‘endogenous’ driving forces Abstract: Abstract The article attempts to analyse institutional reforms in the multi-level system of the French capital city. The key questions are the developments in central -- local relations and what factors influenced these changes over the last century. The author seeks to identify ‘critical junctures’ in institutional development and explore their impact on the relationships between state and municipality on the one hand and between upper and lower tiers of city-government on the other. Looking at institution building in Paris as the dependent variable the article takes a primarily institutionalist approach in identifying the relevant factors which explain local government reform in the capital city (‘what shapes institutions?’). Journal: Public Management Review Pages: 67-86 Issue: 1 Volume: 8 Year: 2006 Month: 3 X-DOI: 10.1080/14719030500518790 File-URL: http://hdl.handle.net/10.1080/14719030500518790 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:67-86 Template-Type: ReDIF-Article 1.0 Author-Name: Hans-Gerd Ridder Author-X-Name-First: Hans-Gerd Author-X-Name-Last: Ridder Author-Name: Hans-Jürgen Bruns Author-X-Name-First: Hans-Jürgen Author-X-Name-Last: Bruns Author-Name: Fabian Spier Author-X-Name-First: Fabian Author-X-Name-Last: Spier Title: Managing implementation processes Abstract: Abstract In order to improve financial decision making in local governments in Germany, accrual output-based budgeting is being introduced. As the dynamics of implementation processes are often neglected, we research the shift from established rules and procedures to the application of accrual accounting, especially how public managers deal with new financial management systems and how their expectations are fulfilled. Based on a dynamic capability approach, six case studies in German municipalities are conducted. In a comparative analysis we focus on the dynamics of implementation processes. The findings emphasize that the application of accrual accounting is dependent on strategic orientations of top managers, involvement of middle managers and the capability to develop new structural routines in managing change. Journal: Public Management Review Pages: 87-118 Issue: 1 Volume: 8 Year: 2006 Month: 3 X-DOI: 10.1080/14719030500518857 File-URL: http://hdl.handle.net/10.1080/14719030500518857 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:87-118 Template-Type: ReDIF-Article 1.0 Author-Name: Donald P. Moynihan Author-X-Name-First: Donald P. Author-X-Name-Last: Moynihan Author-Name: Sanjay K. Pandey Author-X-Name-First: Sanjay K. Author-X-Name-Last: Pandey Title: Creating desirable organizational characteristics Abstract: Abstract What are the factors that lead to desirable organizational characteristics? This article examines this question by proposing a model to explain the ability of some organizations to create a focus on results and high levels of managerial authority. The new public management literature points to these two organizational characteristics as key steps for improving public performance and providing results-based accountability. Employing a national survey of US state government health and human service agency managers we find that political support for the organization and purposeful reform efforts do lead to desirable organizational characteristics. In addition, strong internal communication fosters a focus on results, and organizational culture shapes the decision-making authority of managers. Journal: Public Management Review Pages: 119-140 Issue: 1 Volume: 8 Year: 2006 Month: 3 X-DOI: 10.1080/14719030500518899 File-URL: http://hdl.handle.net/10.1080/14719030500518899 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:119-140 Template-Type: ReDIF-Article 1.0 Author-Name: Erik-Hans Klijn Author-X-Name-First: Erik-Hans Author-X-Name-Last: Klijn Author-Name: Joop F. M. Koppenjan Author-X-Name-First: Joop F. M. Author-X-Name-Last: Koppenjan Title: Institutional design Abstract: Abstract Within public administration and policy sciences the concept of policy networks nowadays is well accepted. Not much attention has been paid so far to strategies aimed at institutional design. Therefore, in this article, we develop a conceptual framework to study institutional design more thoroughly. We do this by specifying the nature and variety of institutional rules that guide the behaviour of actors within networks. Given this categorization of rules, we identify possible strategies to change network rules. Next, we focus on the strategic context of attempts to influence the nature of institutional rules: the process of institutional design. We conclude with suggestions to apply the conceptual framework to empirical research into the forms, impacts and implications of attempts to change the institutional features of policy networks. Journal: Public Management Review Pages: 141-160 Issue: 1 Volume: 8 Year: 2006 Month: 3 X-DOI: 10.1080/14719030500518915 File-URL: http://hdl.handle.net/10.1080/14719030500518915 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:141-160 Template-Type: ReDIF-Article 1.0 Author-Name: Carsten Greve Author-X-Name-First: Carsten Author-X-Name-Last: Greve Title: Public management reform in Denmark Abstract: Abstract This article discusses public management reform in Denmark. First, the institutional features of the Danish public sector are introduced. Danish ministries enjoy a considerable amount of autonomy that makes central co-ordinated public management reform challenging. The second part of the article outlines the contents of public management reform and provides an overview of the major reform initiatives of the last three governments. Denmark's reforms are characterized as a mixture of strategies for modernization and marketization, but with most emphasis on the former rather than the latter. Together with successive governments, the Danish Ministry of Finance has argued strongly for efficiency, economy and effectiveness as key values and they have been institutionalized in modernization efforts. Denmark should now be considered a country where NPM reforms have taken a firm hold. Journal: Public Management Review Pages: 161-169 Issue: 1 Volume: 8 Year: 2006 Month: 3 X-DOI: 10.1080/14719030500518956 File-URL: http://hdl.handle.net/10.1080/14719030500518956 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:161-169 Template-Type: ReDIF-Article 1.0 Author-Name: Steven Van de Walle Author-X-Name-First: Steven Author-X-Name-Last: Van de Walle Title: The impact of public service values on services of general interest reform debates Abstract: Abstract Competing values complicate debates on the reform of public services. Attention for competition and efficiency is balanced by concerns for equity and universality in service delivery. These potential value conflicts are best visible in the reform of services of general interest. Despite debates at the European and the national level, current research on services of general interest has been limited to scholars in law and economics. Citizens' opinion on the guiding principles of service delivery is generally disregarded. In this article, we analyse a number of Eurobarometer surveys dealing with services of general interest, as well as a general survey of citizens' perceptions of the public sector in Belgium. We delineate clusters of citizens' public service delivery value orientations, and show that one-sided or ideology-based reform strategies probably negate many of the continuing dilemmas in public service delivery. Journal: Public Management Review Pages: 183-205 Issue: 2 Volume: 8 Year: 2006 Month: 6 X-DOI: 10.1080/14719030600587422 File-URL: http://hdl.handle.net/10.1080/14719030600587422 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:183-205 Template-Type: ReDIF-Article 1.0 Author-Name: Ian Cunningham Author-X-Name-First: Ian Author-X-Name-Last: Cunningham Author-Name: Phil James Author-X-Name-First: Phil Author-X-Name-Last: James Author-Name: Pauline Dibben Author-X-Name-First: Pauline Author-X-Name-Last: Dibben Title: Tensions in local government employment relationships Abstract: Abstract A wide variety of initiatives characterized under the umbrella term of new public management have been introduced over the past two decades to improve efficiency and cost-effectiveness in the public sector. The implications of these initiatives for public sector employment relationships have been the subject of on-going debate. This article contributes to this debate through examining how employees within local authorities are managed in a time of personal crisis with a particular focus on long-term sickness absence in the context of increased management drives for efficiency under the NPM agenda. The findings reveal that for managers in two local authorities that form the focus of this study there is a tension in struggling to achieve a workable balance between the needs of employees and wider operational requirements, resulting in role ambiguity for line managers and detrimental effects for vulnerable public service workers. Journal: Public Management Review Pages: 207-225 Issue: 2 Volume: 8 Year: 2006 Month: 6 X-DOI: 10.1080/14719030600587430 File-URL: http://hdl.handle.net/10.1080/14719030600587430 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:207-225 Template-Type: ReDIF-Article 1.0 Author-Name: Jack H. Knott Author-X-Name-First: Jack H. Author-X-Name-Last: Knott Author-Name: Gary J. Miller Author-X-Name-First: Gary J. Author-X-Name-Last: Miller Title: Social welfare, corruption and credibility Abstract: Abstract Economic development requires that investments by entrepreneurs are not subject to expropriation by government. Unfortunately, public agencies often serve as the instruments by which political elites engage in corruption and extracting rents from the economy. The question is how to design institutions that credibly commit to a stable system of guarantees of property rights and contract enforcement. Principal agent theory and the new public management favor greater accountability of public managers to elected officials or eliminating public agencies through privatization. We argue for institutional designs that provide a degree of public agency autonomy. We show that public agency autonomy is a by-product of the competition between elites in democracies with multiple veto players. We show that transparency, professionalism, and legality help ensure that public managers do not engage in rent-extraction. The institutional design problem is how to induce public managers to serve the public interest without being fully responsive to elected political officials. Journal: Public Management Review Pages: 227-252 Issue: 2 Volume: 8 Year: 2006 Month: 6 X-DOI: 10.1080/14719030600587455 File-URL: http://hdl.handle.net/10.1080/14719030600587455 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:227-252 Template-Type: ReDIF-Article 1.0 Author-Name: Mark Turner Author-X-Name-First: Mark Author-X-Name-Last: Turner Title: From commitment to consequences Abstract: Abstract Government arrangements in Southeast Asia have been typically centralized but in the 1990s the impetus of democratization pushed countries of the region into programmes of territorial decentralization. This was an entirely new experience for these countries and necessitated innovative arrangements for central -- local relations. This article examines the experience of three countries (the Philippines, Indonesia and Cambodia). The findings are that although democratization provided the initial impetus the selected architecture of decentralization in each country has been determined by domestic political actors and circumstances. There has been negligible policy transfer and early indications are that although there have been some gains in popular participation, decentralization has not led to any marked improvement in service delivery. Also, while central governments have delegated authority to subnational territories they still exert control through fiscal and other means. Journal: Public Management Review Pages: 253-272 Issue: 2 Volume: 8 Year: 2006 Month: 6 X-DOI: 10.1080/14719030600587471 File-URL: http://hdl.handle.net/10.1080/14719030600587471 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:253-272 Template-Type: ReDIF-Article 1.0 Author-Name: Rhys Andrews Author-X-Name-First: Rhys Author-X-Name-Last: Andrews Author-Name: George A. Boyne Author-X-Name-First: George A. Author-X-Name-Last: Boyne Author-Name: Gareth Enticott Author-X-Name-First: Gareth Author-X-Name-Last: Enticott Title: Performance failure in the public sector Abstract: Abstract Central government in the UK has introduced procedures for assessing and categorizing the performance of public organizations. These procedures assume that performance is attributable to organizational decisions rather than external circumstances. This implies that mismanagement, rather than misfortune, is the primary cause of public service failure. We test this argument by developing a statistical model of the impact of internal characteristics and external constraints on service standards, using data from a range of secondary sources and a multiple informant survey in 120 English local authorities. We then apply this model to the results of the comprehensive performance assessment in English local government. The evidence shows that organizational failure is to some extent attributable to difficult circumstances (such as diverse service needs and poverty) and management characteristics (such as weak leadership and poor performance management). Thus performance failure is associated with both misfortune and mismanagement. Journal: Public Management Review Pages: 273-296 Issue: 2 Volume: 8 Year: 2006 Month: 6 X-DOI: 10.1080/14719030600587612 File-URL: http://hdl.handle.net/10.1080/14719030600587612 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:273-296 Template-Type: ReDIF-Article 1.0 Author-Name: Kealeboga Maphunye Author-X-Name-First: Kealeboga Author-X-Name-Last: Maphunye Title: Towards redressing historical inequities? Abstract: Abstract This article examines women's positions at senior management levels of South Africa's civil service given its affirmative action policy that attempts to tackle women's historical marginalization in public sector organizations. It examines ‘women's empowerment', gender and race inside the public service within the context of South Africa's historical inequities within the civil service, and the post-apartheid government's attempts to correct these. It concludes that women's positions inside the civil service have improved gradually since the demise of apartheid, an initial step towards substantive equality with their male counterparts, but recognizes that much still needs to be done if women are to be represented proportionately in senior civil service positions. It argues that this might help to improve the implementation of gender sensitive programs at various policy levels. Information for this article was gathered from various sources including interviews with civil servants in selected national and provincial departments. Journal: Public Management Review Pages: 297-311 Issue: 2 Volume: 8 Year: 2006 Month: 6 X-DOI: 10.1080/14719030600587646 File-URL: http://hdl.handle.net/10.1080/14719030600587646 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:297-311 Template-Type: ReDIF-Article 1.0 Author-Name: John Alford Author-X-Name-First: John Author-X-Name-Last: Alford Author-Name: Richard Speed Author-X-Name-First: Richard Author-X-Name-Last: Speed Title: Client focus in regulatory agencies Abstract: Abstract ‘Client focus’ seems like a counter-intuitive notion for regulatory agencies, whose job is to compel people to comply with government requirements. Yet it is becoming the catchphrase for many regulatory authorities. This article puts forward an argument, based on social exchange and regulatory theory, that a client-focused approach is not only compatible with a regulatory role, but also actually facilitates it. It recognizes that most people's propensity to comply is a function of factors other than the fear of punishment, such as their intrinsic or normative motivations and their ability to do what is required. It also assists in delineation and understanding of the proportion of regulatees who opportunistically avoid their obligations. The article advances a broader model of social exchange between regulators and regulatees. Journal: Public Management Review Pages: 313-331 Issue: 2 Volume: 8 Year: 2006 Month: 6 X-DOI: 10.1080/14719030600587703 File-URL: http://hdl.handle.net/10.1080/14719030600587703 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:313-331 Template-Type: ReDIF-Article 1.0 Author-Name: Celine Chew Author-X-Name-First: Celine Author-X-Name-Last: Chew Title: Positioning and its strategic relevance Abstract: Abstract Contemporary non-profit strategic management/marketing literature suggests that non-profit organizations, including charities, adopt positioning strategies to differentiate themselves in increasingly competitive operating environments. However, the extant literature lacks adequate theoretical/conceptual frameworks and empirical studies to guide research and inform charity management practice. As part of an on-going study in strategic positioning in British charitable organizations, this article presents the key findings of an exploratory survey into the extent of positioning activities in a sample of general welfare and social care charities within the wider voluntary sector in the UK. The empirical findings reveal that charitable organizations undertake positioning activities extensively in their organizations. However, these activities appear to be more complex than those advocated in contemporary non-profit management/marketing literature. The article highlights five emerging themes that could have major implications for research and practice of strategic positioning in charities in specific, and in voluntary-sector organizations in general. Journal: Public Management Review Pages: 333-350 Issue: 2 Volume: 8 Year: 2006 Month: 6 X-DOI: 10.1080/14719030600587752 File-URL: http://hdl.handle.net/10.1080/14719030600587752 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:333-350 Template-Type: ReDIF-Article 1.0 Author-Name: Éva Kuti Author-X-Name-First: Éva Author-X-Name-Last: Kuti Title: Arm's length funding for civil society Abstract: Abstract Support for the development of civil society became a major aim in the transition economies in Eastern Europe after the political changes of 1989. However, the need for government funding and the aspirations for independence have remained somewhat contradictory until the recent emergence of the ‘arm's length’ methods of supporting civil society organizations. This article reports on recent experiences of using these methods in Hungary. Journal: Public Management Review Pages: 351-365 Issue: 2 Volume: 8 Year: 2006 Month: 6 X-DOI: 10.1080/14719030600587802 File-URL: http://hdl.handle.net/10.1080/14719030600587802 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:351-365 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: The New Public Governance?-super-1 Journal: Public Management Review Pages: 377-387 Issue: 3 Volume: 8 Year: 2006 Month: 9 X-DOI: 10.1080/14719030600853022 File-URL: http://hdl.handle.net/10.1080/14719030600853022 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:377-387 Template-Type: ReDIF-Article 1.0 Author-Name: Ewan Ferlie Author-X-Name-First: Ewan Author-X-Name-Last: Ferlie Author-Name: Gianluca Andresani Author-X-Name-First: Gianluca Author-X-Name-Last: Andresani Title: Roundtable Abstract: Abstract This paper introduces a selection of papers on contemporary developments in public sector management which come from a research conference held in 2004. This paper starts by introducing the New Public Management (NPM) and governance paradigms as alternative high level approaches. Such approaches are well known in the UK and are also of international interest. It then considers whether there are further possible reform paradigms not captured by these rather State centric models. The paper then briefly introduces each of the papers selected from the Conference proceedings. These papers contribute to the literature on the NPM, on the NPM versus governance debate and also generate and apply novel theoretical perspectives. Journal: Public Management Review Pages: 389-394 Issue: 3 Volume: 8 Year: 2006 Month: 9 X-DOI: 10.1080/14719030600853121 File-URL: http://hdl.handle.net/10.1080/14719030600853121 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:389-394 Template-Type: ReDIF-Article 1.0 Author-Name: Richard Common Author-X-Name-First: Richard Author-X-Name-Last: Common Author-Name: Beatriz Acevedo Author-X-Name-First: Beatriz Author-X-Name-Last: Acevedo Title: Governance and the management of networks in the public sector Abstract: Abstract This essay utilizes policy network analysis to examine UK drugs policy within the wider context of the government's approach to joined-up governance. While confronting the definitional problems and limitations associated with the policy network concept, it is assumed that multiple agencies work towards pre-determined policy objectives. In particular, Atkinson and Coleman (1992) challenge three aspects of policy network analysis; the macro-political context, the international dimension of many policy domains, and the dynamics of political change. These aspects are addressed through the case of drug policy in the United Kingdom in general, and the decision to reclassify cannabis in particular. In addition, it is suggested that the analysis of networks requires a systemic approach to understanding how the duality of power and knowledge determines the dynamics of networks and their impact on institutional change. This includes an assessment of the consequences of the managerialist discourse surrounding changes to drug policy. Journal: Public Management Review Pages: 395-414 Issue: 3 Volume: 8 Year: 2006 Month: 9 X-DOI: 10.1080/14719030600853188 File-URL: http://hdl.handle.net/10.1080/14719030600853188 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:395-414 Template-Type: ReDIF-Article 1.0 Author-Name: Gianluca Andresani Author-X-Name-First: Gianluca Author-X-Name-Last: Andresani Author-Name: Ewan Ferlie Author-X-Name-First: Ewan Author-X-Name-Last: Ferlie Title: Studying governance within the British public sector and without Abstract: Abstract In the critical arena of public management and policy debates several schools currently try to make sense of governance structures and processes, although one has so far had the strongest impact in terms of academic and policy influence in particular in the United Kingdom: network governance.  Network governance has been associated with Stakeholder Capitalism -- as represented for instance by the European (usually German) social-democratic settlement -- and as the direct opposite of the New Public Management (as the epitome instead of Shareholder Capitalism). In this essay it will be argued that the alleged novelty of the reforms being currently implemented under the aegis of the ‘modernization’ or (network) governance rhetoric (by the Blair government, for instance) must be questioned, since they are the direct inheritors of the NPM tradition. Through the development of a multiparadigmatic model of ethical and organization theories it will be shown that alternatives to network governance are not only thinkable but also (institutionally) practicable. Journal: Public Management Review Pages: 415-431 Issue: 3 Volume: 8 Year: 2006 Month: 9 X-DOI: 10.1080/14719030600853220 File-URL: http://hdl.handle.net/10.1080/14719030600853220 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:415-431 Template-Type: ReDIF-Article 1.0 Author-Name: Jim Barry Author-X-Name-First: Jim Author-X-Name-Last: Barry Author-Name: Elisabeth Berg Author-X-Name-First: Elisabeth Author-X-Name-Last: Berg Author-Name: John Chandler Author-X-Name-First: John Author-X-Name-Last: Chandler Title: Movement and change in the public sector Abstract: Abstract This essay seeks to develop a theoretical framework for public-sector managerial change that draws on social movement theory, an approach located within the domain of political sociology. The essay opens with a brief examination of the literature on the New Public Management and governance which, it is argued, draws on a neo-liberal agenda, displays a tendency to de-centre or marginalize considerations of democracy and politics and offers abstract, top -- down, descriptions of change. Approaches to social movement theory are considered, with particular attention paid to two dominant schools: the political process approach and new social movement theory which account for ‘how’ and ‘why’ change occurs. By operating through grass-roots networks, and offering symbolic challenges to the dominant neo-liberal order, social movements help us to see more clearly the limitations of conventional wisdom on public-sector managerial change, and consider resistances, accommodations and messy compromises. The essay seeks to use such insights to re-conceptualize public-sector managerial change. Journal: Public Management Review Pages: 433-448 Issue: 3 Volume: 8 Year: 2006 Month: 9 X-DOI: 10.1080/14719030600853329 File-URL: http://hdl.handle.net/10.1080/14719030600853329 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:433-448 Template-Type: ReDIF-Article 1.0 Author-Name: Mike Dent Author-X-Name-First: Mike Author-X-Name-Last: Dent Title: Patient choice and medicine in health care Abstract: Abstract The moves to greater patient choice within the UK, to the extent they have actually occurred, have begun to redefine the relations between the patient, professional and state. Rather than the doctors being the voice of the patients it is now the state administration's claim to have begun to provide patients with their own voice(s) and choices. Whereas traditionally the physician would claim to speak for the patient in order to demand more clinical resources now it is the management who demands, on behalf of patients, greater efficiency and effectiveness from the medical and health care staff. Cynically one might suggest that the policy is as much about disciplining the professionals as it is in providing real choice. The new public management (NPM) rhetoric has familiarized us to the notion of empowerment and the importation of consumerism and the ‘market’ to the public sector, a process that has begun to undermine our pre-existing assumptions of the autonomy of the professionalized elements of expert labour, including medicine, and the impact of NPM has meant their growing ‘responsibilization’ (Hanlon 1998; Fournier 1999, 2000). At least, that is a possibility. Journal: Public Management Review Pages: 449-462 Issue: 3 Volume: 8 Year: 2006 Month: 9 X-DOI: 10.1080/14719030600853360 File-URL: http://hdl.handle.net/10.1080/14719030600853360 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:449-462 Template-Type: ReDIF-Article 1.0 Author-Name: Maurice Mullard Author-X-Name-First: Maurice Author-X-Name-Last: Mullard Title: Does politics make a difference? Abstract: Abstract The concern of this article is the nature of the politics of public expenditure and whether changes in government between the Conservative Governments of Mrs Thatcher and the Blair Governments did reflect differences in policy priorities? The Thatcher Government in 1979 had announced that public expenditure was at the heart of Britain's economic problems. The Blair Governments did not seek to change the expenditure plans outlined by the outgoing Chancellor Kenneth Clarke. This study seeks to show that the analysis of data using long term trends for the post war period that the during the years of the Thatcher Government they government did manage to hold expenditure below its long term grwoth trends which in turn meant reductions in health and education spending while there were additional spending in law and order and defence. By contrast the Blair Government has managed to reverse this trend so that during the years of the Balir Government expenditure on socal provision has been expanding above the trend. Journal: Public Management Review Pages: 463-482 Issue: 3 Volume: 8 Year: 2006 Month: 9 X-DOI: 10.1080/14719030600853394 File-URL: http://hdl.handle.net/10.1080/14719030600853394 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:463-482 Template-Type: ReDIF-Article 1.0 Author-Name: Owen E. Hughes Author-X-Name-First: Owen E. Author-X-Name-Last: Hughes Title: Book review Journal: Public Management Review Pages: 483-489 Issue: 3 Volume: 8 Year: 2006 Month: 9 X-DOI: 10.1080/14719030600853576 File-URL: http://hdl.handle.net/10.1080/14719030600853576 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:483-489 Template-Type: ReDIF-Article 1.0 Author-Name: Taco Brandsen Author-X-Name-First: Taco Author-X-Name-Last: Brandsen Author-Name: Victor Pestoff Author-X-Name-First: Victor Author-X-Name-Last: Pestoff Title: Co-production, the third sector and the delivery of public services Abstract: Abstract In recent years, public management research has paid increasing attention to the third sector, especially to its role in the provision of public services. Evidence of this is the rising number of publications on the topic, as well as a growing number of sessions and papers on the topic in academic conferences of the EGPA and IRSPM. However, much of the discussion on its role is motivated at least as much by ideology as by fact. We still lack a comprehensive empirical understanding of what happens when the third sector is drawn into public service provision. In this collection on Co-Production: The Third Sector and the Delivery of Public Services, we will try to enhance this understanding by presenting several new studies on the subject. We also introduce the concepts of co-production, co-management and co-governance as a conceptual framework that enables us to better understand such developments. Journal: Public Management Review Pages: 493-501 Issue: 4 Volume: 8 Year: 2006 Month: 12 X-DOI: 10.1080/14719030601022874 File-URL: http://hdl.handle.net/10.1080/14719030601022874 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:493-501 Template-Type: ReDIF-Article 1.0 Author-Name: Victor Pestoff Author-X-Name-First: Victor Author-X-Name-Last: Pestoff Title: Citizens and co-production of welfare services Abstract: Abstract A growing number of scholars question the sustainability of liberal representative democracy and a welfare state dominated by the big organizations in both the public and private sectors. The state is over extended and democracy is stretched to its limits. Walzer proposes to democratize the means of distributing welfare services by greater citizen involvement, while Hirst calls for devolving many of the functions of the state to civil society. However, missing from such macro proposals is a micro perspective of citizens co-producers. The first part of this presentation introduces the concept of co-production, with a focus on greater citizen participation in the provision of public services. A review of the literature demonstrates several advantages of co-production, but also some major hurdles. The second part ties the concept of co-production to a discussion of parents' participation in the provision of childcare services in Europe. Finally, the importance of co-production for promoting the development and renewal of democracy and the welfare state is discussed. Journal: Public Management Review Pages: 503-519 Issue: 4 Volume: 8 Year: 2006 Month: 12 X-DOI: 10.1080/14719030601022882 File-URL: http://hdl.handle.net/10.1080/14719030601022882 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:503-519 Template-Type: ReDIF-Article 1.0 Author-Name: Susan Prentice Author-X-Name-First: Susan Author-X-Name-Last: Prentice Title: Childcare, co-production and the third sector in Canada Abstract: Abstract This paper reviews Canada's market-based childcare 'system' and considers its capacity to deliver universal services. Canada mainly relies on parent-controlled centres for delivery, in the near absence of publicly-provided services. Canadian childcare is characterized by frustrated national and provincial policy capacity, a high degree of commercial childcare, inequities in service distribution, and the burdening of parent-users (particularly mothers). This form of co-production poses considerable problems for the federal government, which has recently declared its intention to build a national system of early learning and care. The policy architecture makes a national system of early learning and childcare structurally unobtainable. This gap between political vision and local feasibility is explained through an analysis of service delivery, management and policy development. The paper concludes that co-production must shift if Canada is to implement a universal early learning and childcare program, but warns such change does not appear to be forthcoming. Journal: Public Management Review Pages: 521-536 Issue: 4 Volume: 8 Year: 2006 Month: 12 X-DOI: 10.1080/14719030601022890 File-URL: http://hdl.handle.net/10.1080/14719030601022890 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:521-536 Template-Type: ReDIF-Article 1.0 Author-Name: Taco Brandsen Author-X-Name-First: Taco Author-X-Name-Last: Brandsen Author-Name: Eelco van Hout Author-X-Name-First: Eelco van Author-X-Name-Last: Hout Title: Co-management in public service networks Abstract: Abstract The third sector increasingly produces public services in collaboration with the state. This has not left the organizations in question unaffected. Recent research suggests that organizations involved in public service delivery are evolving towards forms of network production, in which the production process takes shape across a number of different organizations. As we will argue, organizations are faced with simultaneous pressures for differentiation and integration, which are alleviated (though not resolved) by internal changes in staffing, skills, structure and management style. Some of the problems of integrating public service networks are essentially resolved within organizations. Journal: Public Management Review Pages: 537-549 Issue: 4 Volume: 8 Year: 2006 Month: 12 X-DOI: 10.1080/14719030601022908 File-URL: http://hdl.handle.net/10.1080/14719030601022908 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:537-549 Template-Type: ReDIF-Article 1.0 Author-Name: Ingo Bode Author-X-Name-First: Ingo Author-X-Name-Last: Bode Title: Co-governance within networks and the non-profit -- for-profit divide Abstract: Abstract Throughout the western world, (social) care systems have been affected by a quasi-market agenda. Simultaneously, the literature on ‘governance’ suggests tendencies towards more networking and a stronger involvement of third-sector organizations have (again) changed the rules of the game. Looking at elderly care in three different European jurisdictions (Germany, France, England) this article argues that inter-agency collaboration as such is nothing new in this field so that viewing (co-)governance as a substitute for hierarchical government or market governance does not make sense here. Rather, there is a new non-profit -- for-profit divide changing the architecture of those networks that had emerged in the pre-market era on the basis of a ‘domain consensus’ between welfare bureaucracies, professionals and civic actors. Nowadays, there is cross-country disorganization of this consensus irrespective of enduring national traditions of third-sector involvement. The result is ‘nervous’ network governance fraught with volatility and tensions. Co-governance persists but is less consistent than in previous times. Journal: Public Management Review Pages: 551-566 Issue: 4 Volume: 8 Year: 2006 Month: 12 X-DOI: 10.1080/14719030601022932 File-URL: http://hdl.handle.net/10.1080/14719030601022932 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:551-566 Template-Type: ReDIF-Article 1.0 Author-Name: Ichiro Tsukamoto Author-X-Name-First: Ichiro Author-X-Name-Last: Tsukamoto Author-Name: Mariko Nishimura Author-X-Name-First: Mariko Author-X-Name-Last: Nishimura Title: The emergence of local non-profit -- government partnerships and the role of intermediary organizations in Japan Abstract: Abstract This contribution explores the implications of the current emergence in Japan of local partnerships between non-profits 1 and local governments and the role of intermediary organizations. In particular, it focuses on the impact of contractual relationships on the organizational changes of the non-profits and examines some cases of local intermediary organizations from the perspective of co-governance. This work identifies Japanese situations; lessons for other countries concerning relationships between non-profits and government; and three key issues for intermediary organizations that play a distinct role in the co-governance model of partnership. The issues are: (1) developing a mixed resource strategy; (2) establishing representative and networking structures; (3) strengthening political functions such as advocacy and the mobilization of collective influence on government policy. Journal: Public Management Review Pages: 567-581 Issue: 4 Volume: 8 Year: 2006 Month: 12 X-DOI: 10.1080/14719030601022965 File-URL: http://hdl.handle.net/10.1080/14719030601022965 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:567-581 Template-Type: ReDIF-Article 1.0 Author-Name: Isabel Vidal Author-X-Name-First: Isabel Author-X-Name-Last: Vidal Title: Reflections on the market, networking and trust Abstract: Abstract The objective of this reflection is to provide an economic perspective of the why and how of the different forms of governance, management and production of certain public services. From the theoretical approach of why the supposition is made that the terms of co-governance, co-management and co-production are associated with the concepts of a division of labor, specialization, networking and collaboration among different players pursuing different goals. The theory of networks and the concept of trust are necessary to explain the how. For an organization taking part in the network, it means that its network partners and other organizations value the organization positively and think that it does things properly. The expected objective of this cooperation is a better adaptation to the preferences of different groups at any given moment. Journal: Public Management Review Pages: 583-589 Issue: 4 Volume: 8 Year: 2006 Month: 12 X-DOI: 10.1080/14719030601022973 File-URL: http://hdl.handle.net/10.1080/14719030601022973 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:583-589 Template-Type: ReDIF-Article 1.0 Author-Name: Victor Pestoff Author-X-Name-First: Victor Author-X-Name-Last: Pestoff Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Author-Name: Taco Brandsen Author-X-Name-First: Taco Author-X-Name-Last: Brandsen Title: Patterns of co-production in public services Abstract: Abstract Research on the roles of the third sector in the delivery of public services has so far been scattered. However, there is much to learn from drawing the different manifestations of third-sector involvement together, as each represents an element of the third sector within the public services, expressed in different ways. An interesting question for research and practice is how different combinations of such elements are and should be embedded, given the variations in national structures of service provision. The studies presented in this collection have offered a stepping-stone in progressing towards an answer. Here we offer some suggestions for a future research agenda. These concern, respectively, the relationships between different roles of the third sector, links with the analysis of welfare state reform and the function of co-production. Journal: Public Management Review Pages: 591-595 Issue: 4 Volume: 8 Year: 2006 Month: 12 X-DOI: 10.1080/14719030601022999 File-URL: http://hdl.handle.net/10.1080/14719030601022999 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:591-595 Template-Type: ReDIF-Article 1.0 Author-Name: Jeff Chapman Author-X-Name-First: Jeff Author-X-Name-Last: Chapman Author-Name: Grant Duncan Author-X-Name-First: Grant Author-X-Name-Last: Duncan Title: Is there now a new ‘New Zealand model’? Abstract: Abstract New Zealand is frequently cited as a country that has applied the New Public Management (NPM) model in a relatively rigorous and consistent manner. But this kind of assessment of New Zealand normally relies on commentaries covering the period 1984 -- 1996. The present article examines further refinements of public management that have occurred in New Zealand more recently, especially since the change to a Labour-led coalition government in late 1999. To what extent have these changes revised ‘the New Zealand model’ of public management? While many achievements of the NPM have been preserved, there are instances where NPM reforms and public-choice principles have been reversed, and there is now an effort to re-instil an ethic of ‘public service’. Significant, though not radical, changes now mean that references to ‘the New Zealand model’ in the comparative public management literature need to take account of ‘the revised version’. Journal: Public Management Review Pages: 1-25 Issue: 1 Volume: 9 Year: 2007 Month: 3 X-DOI: 10.1080/14719030600853444 File-URL: http://hdl.handle.net/10.1080/14719030600853444 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:1-25 Template-Type: ReDIF-Article 1.0 Author-Name: Brian Hunt Author-X-Name-First: Brian Author-X-Name-Last: Hunt Author-Name: Toni Ivergard Author-X-Name-First: Toni Author-X-Name-Last: Ivergard Title: Organizational climate and workplace efficiency Abstract: Abstract The subject organization of this article is the government employment agency in Sweden. The agency is a key component of the national labour market focusing specifically on placing the unemployed and job-seekers in work. The agency also administers the processes of providing benefits to the unemployed. We describe the agency, its work and some of its special features and its workforce. We discuss how these features impact on organizational climate and performance. We outline the characteristics of a cadre organization, and particularly how features of this type of organization influence workplace climate. We discuss the ways in which workplace climate contributes to workplace performance. Finally, we review two empirical studies of the agency and its workforce and use data from these studies to augment our discussions. The agency is a real-life organization managing real world issues. Complexities abound. We attempt to unravel some of these complexities. Journal: Public Management Review Pages: 27-47 Issue: 1 Volume: 9 Year: 2007 Month: 3 X-DOI: 10.1080/14719030600853501 File-URL: http://hdl.handle.net/10.1080/14719030600853501 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:27-47 Template-Type: ReDIF-Article 1.0 Author-Name: Wilma van der Scheer Author-X-Name-First: Wilma Author-X-Name-Last: van der Scheer Title: Is the new health-care executive an entrepreneur? Abstract: Abstract Many countries are working on the realization of a new sort of public management, which is less governmental and more market oriented. As a consequence the role of health-care managers is changing. They are increasingly addressed as (social) entrepreneurs. This article is based on the results of a survey sent to Dutch health-care executives. The aim of the survey was to explore how the new discourse affects the practice of management. The results show that entrepreneurship is a construction and a contested concept. Nevertheless, executives are very sensitive to the concept. It certainly confuses them and can make them feel more vulnerable. However, new expectations can also perform an important function as a catalyst for executives to rethink their role and their position. From that point of view the phase of multi-interpretable expectations and vague discourse can be seen as a necessary phase in realizing health-care reform. Journal: Public Management Review Pages: 49-65 Issue: 1 Volume: 9 Year: 2007 Month: 3 X-DOI: 10.1080/14719030601181217 File-URL: http://hdl.handle.net/10.1080/14719030601181217 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:49-65 Template-Type: ReDIF-Article 1.0 Author-Name: Lise Lamothe Author-X-Name-First: Lise Author-X-Name-Last: Lamothe Author-Name: Yvon Dufour Author-X-Name-First: Yvon Author-X-Name-Last: Dufour Title: Systems of interdependency and core orchestrating themes at health care unit level Abstract: Abstract Configuration is an appealing concept to help understanding the complex arrangements that guide organizations' actions and contribute to their coherence. Although health care organizations are often described as professional bureaucracy a deep understanding of their structure and systems is still lacking. In this article, we draw on empirical data gathered in a Canadian teaching hospital to expose the nature of interdependencies and themes that drive some of its configurations at health care unit level. Five clinical activities were investigated (ocular surgery, brachytherapy, vascular surgery, rheumatology and geriatrics) using direct systematic observation. Four sub-orchestrating themes emerged. Based on the findings it is argued that the operating core of health care organizations is not homogeneous but rather heterogeneous. Therefore it is our contention that hospitals and other public organizations where professionals control the activities at operating level might be better regarded as ‘diversified professional federation’ than as professional bureaucracy. Journal: Public Management Review Pages: 67-85 Issue: 1 Volume: 9 Year: 2007 Month: 3 X-DOI: 10.1080/14719030601181225 File-URL: http://hdl.handle.net/10.1080/14719030601181225 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:67-85 Template-Type: ReDIF-Article 1.0 Author-Name: Kristiina Tonnisson Author-X-Name-First: Kristiina Author-X-Name-Last: Tonnisson Author-Name: John Wilson Author-X-Name-First: John Author-X-Name-Last: Wilson Title: Best value in transitional countries? Abstract: Abstract A feature common to many countries over the last thirty years has been that of radical change in the management of public services. In the United Kingdom, successive Conservative and Labour governments have implemented measures to bring about change in local government, including Labour's Best Value initiative. In documenting and evaluating the effect of such policies, however, the focus has largely been on developed economies and little emphasis has been placed on those countries which regained their independence following the collapse of the Soviet Union and which are now in transition from a planned to a market economy. One such transitional economy is Estonia. This article considers the changes taking place in Estonian local government. The research findings are based on a national questionnaire survey of the Heads of Estonian local authorities. The questionnaire was in part based on a key component of the Best Value framework and the results provide some evidence as to the changing nature of local government in the specific context of a rapidly evolving market economy. Journal: Public Management Review Pages: 87-106 Issue: 1 Volume: 9 Year: 2007 Month: 3 X-DOI: 10.1080/14719030601181241 File-URL: http://hdl.handle.net/10.1080/14719030601181241 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:87-106 Template-Type: ReDIF-Article 1.0 Author-Name: Bram Verschuere Author-X-Name-First: Bram Author-X-Name-Last: Verschuere Title: The autonomy -- control balance in Flemish arm's length public agencies Abstract: Abstract This article aims at contributing to the study of arm's length agencies by focusing on what are considered to be core concepts of agencification: autonomy and control of public agencies. The balance between autonomy and control is studied for a set of Flemish public agencies, from three angles: (1) To what extent can we observe the practitioner model of disaggregation, managerial freedom and results based control in Flanders?; (2) Which autonomy-control balances do we find empirically? Departing from two extreme cases -- control loss and false autonomy -- I conclude that there is a lot of variation amongst Flemish public agencies as to their autonomy-control balances; and (3) Based on a third set of empirical conclusions, I try to broaden the normative discussion on the accountability debate that surrounds arm's length agencies, by proposing a broader concept of steering and control. I conclude the article by proposing four directions for future research on this specific topic of agency research. Journal: Public Management Review Pages: 107-133 Issue: 1 Volume: 9 Year: 2007 Month: 3 X-DOI: 10.1080/14719030601181266 File-URL: http://hdl.handle.net/10.1080/14719030601181266 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:107-133 Template-Type: ReDIF-Article 1.0 Author-Name: Marlies Honingh Author-X-Name-First: Marlies Author-X-Name-Last: Honingh Author-Name: Sjoerd Karsten Author-X-Name-First: Sjoerd Author-X-Name-Last: Karsten Title: Marketization in the Dutch vocational education and training sector Abstract: Abstract Significant educational reforms have resulted in Dutch schools for vocational education and training having to operate in a complex, more market-oriented environment, as if they were entrepreneurial organizations while remaining in the public sector. That makes these schools hybrid organizations. To get a better understanding of the phenomenon of hybrid organizations, this article presents a new approach to examining behavioural aspects of hybridization and a conceptual model that can be used for this purpose. The model includes the following concepts: attitudes to education, organizational commitment, school climate and entrepreneurial behaviour. Journal: Public Management Review Pages: 135-143 Issue: 1 Volume: 9 Year: 2007 Month: 3 X-DOI: 10.1080/14719030601181274 File-URL: http://hdl.handle.net/10.1080/14719030601181274 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:135-143 Template-Type: ReDIF-Article 1.0 Author-Name: Duncan McTavish Author-X-Name-First: Duncan Author-X-Name-Last: McTavish Author-Name: Robert Pyper Author-X-Name-First: Robert Author-X-Name-Last: Pyper Title: Monitoring the public appointments process in the UK Abstract: Abstract The system for monitoring, regulating and reporting on the way in which UK government ministers make appointments to the boards of public bodies is a relatively neglected area of public management. A decade after the establishment of the Office of the Commissioner for Public Appointments (OCPA), little attention has been paid by academics to the functioning of this agent of accountability (a particularly British device), despite the importance of transparency and accountability for the new public management and modernization. This article seeks to examine the key issues surrounding the Commissioners for Public Appointments as agents of accountability, by examining the tensions in the relationship between OCPA and the executive, variations in the governance arrangements for the Commissioners across the devolved polity and the key findings and recommendations of a number of official reports, while locating these issues in the context of current debates about modernization and ‘representativeness’ in public bodies. Journal: Public Management Review Pages: 145-153 Issue: 1 Volume: 9 Year: 2007 Month: 3 X-DOI: 10.1080/14719030601181290 File-URL: http://hdl.handle.net/10.1080/14719030601181290 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:145-153 Template-Type: ReDIF-Article 1.0 Author-Name: Kun Huang Author-X-Name-First: Kun Author-X-Name-Last: Huang Author-Name: Keith G. Provan Author-X-Name-First: Keith G. Author-X-Name-Last: Provan Title: Structural embeddedness and organizational social outcomes in a centrally governed mental health services network Abstract: Abstract This article is an examination of the effects of network involvement, or structural embeddedness, on three organizationally based social outcomes. Specifically, we argue that in centralized, publicly funded networks an organization's structural embeddedness will be related to its trustworthiness, reputation and influence, as rated by other network members. Results from a network survey of a publicly funded health and human service network generally confirm our hypotheses and suggest additional work on the topic. Journal: Public Management Review Pages: 169-189 Issue: 2 Volume: 9 Year: 2007 Month: 6 X-DOI: 10.1080/14719030701340218 File-URL: http://hdl.handle.net/10.1080/14719030701340218 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:169-189 Template-Type: ReDIF-Article 1.0 Author-Name: Christopher Hood Author-X-Name-First: Christopher Author-X-Name-Last: Hood Title: What happens when transparency meets blame-avoidance? Abstract: Abstract This article explores what happens when the much-discussed doctrine of transparency as a key to good governance meets the widely observed behavioural tendency of blame-avoidance in politics and public administration. It begins by discussing transparency as an idea and distinguishing different strains of the doctrine, proceeds to discuss blame-avoidance and to identify three common types of blame-avoidance strategy, and then explores what can happen when a widely advocated governance doctrine meets a commonly observed type of behaviour. The article identifies ways in which that conjunction can produce nil effects, side-effects and reverse-effects in the pursuit of transparency. It concludes that the tension between the pursuit of transparency and the avoidance of blame is at the heart of some commonly observed problems in public management, and suggests that something other than the ‘bureaucratic’ strain of transparency may be called for when those problems are serious. Journal: Public Management Review Pages: 191-210 Issue: 2 Volume: 9 Year: 2007 Month: 6 X-DOI: 10.1080/14719030701340275 File-URL: http://hdl.handle.net/10.1080/14719030701340275 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:191-210 Template-Type: ReDIF-Article 1.0 Author-Name: Willy McCourt Author-X-Name-First: Willy Author-X-Name-Last: McCourt Author-Name: Lee Meng Foon Author-X-Name-First: Lee Meng Author-X-Name-Last: Foon Title: Malaysia as model Abstract: Abstract This article uses a case study of public human resource management (HRM) in Malaysia to explore policy ‘transferability’, proposed as a refinement of Dolowitz and Marsh's policy transfer framework. HRM in the Malaysian civil service is found to be relatively performance-orientated, though that is qualified by the Government's affirmative action policies. Malaysia's approach is attributed to factors that have their roots in Malaysia's history: the pervasive respect for authority, the ethnic mix, its Anglo-Saxon orientation, the successful economy, the National Development Policy of 1990 and the personal role of former Prime Minister Mahathir Mohamed. These factors suggest that public management is both shaped and constrained by its historical roots. The case suggests that successful policy transfer requires an understanding of those roots, especially when there is a significant distance in cultural, political, economic or linguistic terms between the countries transferred from and to. Journal: Public Management Review Pages: 211-229 Issue: 2 Volume: 9 Year: 2007 Month: 6 X-DOI: 10.1080/14719030701340358 File-URL: http://hdl.handle.net/10.1080/14719030701340358 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:211-229 Template-Type: ReDIF-Article 1.0 Author-Name: James Guthrie Author-X-Name-First: James Author-X-Name-Last: Guthrie Author-Name: Ruth Neumann Author-X-Name-First: Ruth Author-X-Name-Last: Neumann Title: Economic and non-financial performance indicators in universities Abstract: Abstract This article presents the findings of a project investigating the intended and unintended consequences of the contemporary performance-driven environment in the Australian higher education sector (AHES) focusing on the performance mechanisms used and the performance information required. It is argued that the establishment of a performance-driven, market-oriented university system in Australia has created a context in which fiscal and economic performance indicators have become dominant in understanding the ‘performance’ of the AHES and of individual universities' activities. This article analyses the AHES policy environment since the mid-1980s and outlines Australia's performance-based funding approach to universities. The contribution of universities to the nation's economy and the developing benchmarks and performance indicators (PIs) used for annual reporting at system and institutional levels are described. Several key issues are identified as arising from contemporary government policies. These issues, which form the basis for the suggested future research agenda, touch the core of university purposes and operations and need thought and resolution to ensure the long-term success of Australian public universities. Journal: Public Management Review Pages: 231-252 Issue: 2 Volume: 9 Year: 2007 Month: 6 X-DOI: 10.1080/14719030701340390 File-URL: http://hdl.handle.net/10.1080/14719030701340390 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:231-252 Template-Type: ReDIF-Article 1.0 Author-Name: Nick Llewellyn Author-X-Name-First: Nick Author-X-Name-Last: Llewellyn Author-Name: Patricia Lewis Author-X-Name-First: Patricia Author-X-Name-Last: Lewis Author-Name: Adrian Woods Author-X-Name-First: Adrian Author-X-Name-Last: Woods Title: Public management and the expansion of an entrepreneurial ethos? Abstract: Abstract This article examines public managers' orientations to entrepreneurial traits, values and characteristics. The data for the study come from an exploratory survey of 181 public managers. The article suggests ‘the entrepreneur’ is a category manager's esteem but cannot claim to occupy. While most align with entrepreneurial traits and values, the survey highlights significant variations across divisions of gender, seniority and sector. The expansion of an entrepreneurial ethos is uneven and previous assumptions -- that public managers are willing entrepreneurial subjects -- may have to be partially revised. Journal: Public Management Review Pages: 253-267 Issue: 2 Volume: 9 Year: 2007 Month: 6 X-DOI: 10.1080/14719030701340424 File-URL: http://hdl.handle.net/10.1080/14719030701340424 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:253-267 Template-Type: ReDIF-Article 1.0 Author-Name: Neal Ryan Author-X-Name-First: Neal Author-X-Name-Last: Ryan Author-Name: Dianne Lewis Author-X-Name-First: Dianne Author-X-Name-Last: Lewis Title: Responses to public sector reform policy Abstract: Abstract The article compares the ways in which different public sector organizations respond to similar federal government demands for public sector reform. The empirical basis of the article is a comparison of public sector reform in three agencies managing road systems in three Australian states. There are two constants in the research; namely, the nature of the responsibilities of the agencies with respect to the road network, and the demands of federal government policy for road reform throughout Australia. Yet within the ambit of these two constants, there is a distinctive contrast in the way the agencies have approached and implemented both policy and reforms. The article uses Hood's framework for viable organizational design options for variables relating to grid and group as an explanatory model for the results obtained from the research. Furthermore, it examines the utility of Hood's four styles of public sector organizations in order to explain different change outcomes in the three agencies studied. Journal: Public Management Review Pages: 269-287 Issue: 2 Volume: 9 Year: 2007 Month: 6 X-DOI: 10.1080/14719030701340473 File-URL: http://hdl.handle.net/10.1080/14719030701340473 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:269-287 Template-Type: ReDIF-Article 1.0 Author-Name: Rob Ball Author-X-Name-First: Rob Author-X-Name-Last: Ball Author-Name: Maryanne Heafey Author-X-Name-First: Maryanne Author-X-Name-Last: Heafey Author-Name: Dave King Author-X-Name-First: Dave Author-X-Name-Last: King Title: The Private Finance Initiative in the UK Abstract: Abstract The UK's Private Finance Initiative now involves billions of pounds' worth of capital investment in the public sector. Achievement of value for money is, therefore, a very important consideration. This study into value for money and economic analysis of PFI projects is based on empirical investigations together with a number of recent official reports. This article begins with an exploration of the implications of PFI for the public finances as a whole and whether its use is liable to increase capital investment in the public sector. The remainder of the article provides a detailed analysis, using the schools sector of key issues, such as building quality, maintenance costs, bidding costs, risk transfer, the use of the public sector comparator and financing costs. The results of the analysis suggest significant problems with value for money for PFI projects and support the Audit Committee recommendation for the availability of a wider range of procurement options. Journal: Public Management Review Pages: 289-310 Issue: 2 Volume: 9 Year: 2007 Month: 6 X-DOI: 10.1080/14719030701340507 File-URL: http://hdl.handle.net/10.1080/14719030701340507 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:289-310 Template-Type: ReDIF-Article 1.0 Author-Name: Joe Wallis Author-X-Name-First: Joe Author-X-Name-Last: Wallis Author-Name: Linda McLoughlin Author-X-Name-First: Linda Author-X-Name-Last: McLoughlin Title: A diagnosis of leadership effectiveness in the Irish public sector Abstract: Abstract As Ireland has followed other countries in modernizing its public sector according to the principles of ‘new public management’ (without introducing market mechanisms on the same scale as its Anglo-Saxon counterparts), the capacity of its public managers to supply the leadership required to drive this programme forward has been identified as a crucial factor affecting its sustainability. A broadly representative sample of Irish public managers has been surveyed using the Leadership Effectiveness Analysis diagnostic instrument to identify those behaviours that need to be developed since they are infrequently used or can moderate the liabilities associated with frequently used behaviours. The findings of this study are interpreted within the context of a broader literature that debates the distinctiveness, significance and malleability of organizational leadership, in general, and the possibility of achieving a balance between different and, at times, conflicting public leadership behaviours, in particular. Journal: Public Management Review Pages: 327-351 Issue: 3 Volume: 9 Year: 2007 Month: 9 X-DOI: 10.1080/14719030701425670 File-URL: http://hdl.handle.net/10.1080/14719030701425670 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:3:p:327-351 Template-Type: ReDIF-Article 1.0 Author-Name: Riccardo Mussari Author-X-Name-First: Riccardo Author-X-Name-Last: Mussari Author-Name: Denita Cepiku Author-X-Name-First: Denita Author-X-Name-Last: Cepiku Title: Public administration reform in transition Abstract: Abstract This article investigates the contribution of public administration (PA) reforms to sustainable development, with particular reference to countries in transition. The case study of Albania is analysed with a specific focus on the scope, contents and sequence of reforms as well as on the role of international institutions. The Albanian transition clearly demonstrates how development achieved without paying attention to public administration and management can be easily reversible and hardly sustainable. Open issues include building consensus on a general prioritization of PA reform agendas in transition countries and identifying more effective approaches for evaluating reform projects. Further enquiry on the first point can help avoid incoherent reform initiatives, also exacerbated by the multitude of donors financing reforms in these countries, while a better evaluation could address the declining flows of foreign aid and benefit from an increasing results-oriented approach, in recipient countries, as well as in international institutions. Journal: Public Management Review Pages: 353-375 Issue: 3 Volume: 9 Year: 2007 Month: 9 X-DOI: 10.1080/14719030701425738 File-URL: http://hdl.handle.net/10.1080/14719030701425738 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:3:p:353-375 Template-Type: ReDIF-Article 1.0 Author-Name: Victor Bekkers Author-X-Name-First: Victor Author-X-Name-Last: Bekkers Title: The governance of back-office integration Abstract: Abstract Given the political nature of back-office integration, should cross-organizational back-office integration be seen as a command and control challenge or a process management challenge? Comparative case study research has primarily shown that integration is the outcome of a process in which offices have been able to create a shared understanding about the necessity of integration and in which conflicting rationalities, with their own core values, internal logic and legitimacy, have to be weighed against each other. It is a goal-searching, incremental process, which should anticipate a changing political agenda in order to gain support. Understanding is reached through the ongoing recognition of the interdependencies among back offices, and as a result of a focus on the content of the problem and not on jurisdictions and costs. Trust and political and legal pressure are the lubricants that facilitate this process. In terms of project management, command and control approaches play an important role, but not a decisive one. Journal: Public Management Review Pages: 377-400 Issue: 3 Volume: 9 Year: 2007 Month: 9 X-DOI: 10.1080/14719030701425761 File-URL: http://hdl.handle.net/10.1080/14719030701425761 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:3:p:377-400 Template-Type: ReDIF-Article 1.0 Author-Name: Laurence J. O'Toole Author-X-Name-First: Laurence J. Author-X-Name-Last: O'Toole Author-Name: Richard M. Walker Author-X-Name-First: Richard M. Author-X-Name-Last: Walker Author-Name: Kenneth J. Meier Author-X-Name-First: Kenneth J. Author-X-Name-Last: Meier Author-Name: George A. Boyne Author-X-Name-First: George A. Author-X-Name-Last: Boyne Title: Networking in comparative context Abstract: Abstract Networking has become a key theme in the research literature, reflecting a shift from government to governance. Though scholarship on this topic has grown apace, little evidence has been produced on the ways in which managerial networking manifests itself across national settings. Given this state of affairs, we explore whether managerial networking is a broad and common pattern in contemporary governance systems or contingent on setting. Analysis was undertaken from a sample of over 600 US public managers and 300 UK local officials. The results confirm that managerial networking is extensive and support the view that networking is a key management competence. While general networking behaviours are evident in the data presented, there was also variation, suggesting that managers are able to exercise choice and construct their networked environment to reflect local requirements. Journal: Public Management Review Pages: 401-420 Issue: 3 Volume: 9 Year: 2007 Month: 9 X-DOI: 10.1080/14719030701425787 File-URL: http://hdl.handle.net/10.1080/14719030701425787 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:3:p:401-420 Template-Type: ReDIF-Article 1.0 Author-Name: Duncan McTavish Author-X-Name-First: Duncan Author-X-Name-Last: McTavish Author-Name: Emily Thomson Author-X-Name-First: Emily Author-X-Name-Last: Thomson Title: Managing Scottish higher and further education Abstract: Abstract This article outlines the traditional gendered nature of further and higher education and how this has been challenged by long term developments. The focus on managerialism and competition provides a context for a re-invigorated ‘agentic’ (associated with masculinity) gendering. Non-executive management in further and higher education is deeply unbalanced in gender terms. Senior management in universities is male dominated but significantly more balanced in colleges. Furthermore, in universities, the career dynamic which privileges research and the gendering of this in favour of males, more than outweighs some new career spaces open to women. In colleges, the 1990s evacuation of many male managers created openings for women but in a particularly tough economic and business environment in which some have suggested that women have been used to bolster an ‘agentic’ male styled approach to management; others that a more adaptive less stereotypical approach is emerging. Journal: Public Management Review Pages: 421-433 Issue: 3 Volume: 9 Year: 2007 Month: 9 X-DOI: 10.1080/14719030701425811 File-URL: http://hdl.handle.net/10.1080/14719030701425811 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:3:p:421-433 Template-Type: ReDIF-Article 1.0 Author-Name: Laurence E. Lynn Author-X-Name-First: Laurence E. Author-X-Name-Last: Lynn Title: Conceptual and Empirical Models of Governance and Public Management Journal: Public Management Review Pages: 449-451 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030701726382 File-URL: http://hdl.handle.net/10.1080/14719030701726382 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:449-451 Template-Type: ReDIF-Article 1.0 Author-Name: Melissa Forbes Author-X-Name-First: Melissa Author-X-Name-Last: Forbes Author-Name: Carolyn J. Hill Author-X-Name-First: Carolyn J. Author-X-Name-Last: Hill Author-Name: Laurence E. Lynn Author-X-Name-First: Laurence E. Author-X-Name-Last: Lynn Title: The logic of governance in health care delivery Abstract: Abstract A multi-level analytic framework termed a ‘logic of governance’ is used to identify systematic patterns of health care governance from the findings of disparate research studies. Using a subset of 112 studies on health care service delivery, we use an ‘inside-out’ interpretive strategy to construct an empirical overview of health care governance. This strategy incrementally aggregates findings from studies of adjacent then of non-adjacent levels of governance until a coherent overall picture emerges. In general, the choices of organizational arrangements, administrative strategies, treatment quality and other aspects of health care services by policy makers, public managers, physicians, and service workers, together with their values and attitudes toward their work, have significant effects on how health care public policies are transformed into service-delivery outputs and outcomes. Investigations that fail to account for such mediating effects in research designs or in the interpretation of results may provide inaccurate accounts of how health care governance works. Journal: Public Management Review Pages: 453-477 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030701726457 File-URL: http://hdl.handle.net/10.1080/14719030701726457 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:453-477 Template-Type: ReDIF-Article 1.0 Author-Name: Peter J. May Author-X-Name-First: Peter J. Author-X-Name-Last: May Author-Name: Søren C. Winter Author-X-Name-First: Søren C. Author-X-Name-Last: Winter Title: Collaborative service arrangements Abstract: Abstract While much of prior research on collaboration addresses the service delivery network as a whole, we address collaborative relationships between one type of organization--municipal employment services--and a range of governmental and non-governmental partners for employment services in Denmark. Municipalities differ in the type, degree, and character of collaboration with these partners. As others have found in prior research, we find that organizational benefits, trust, and a variety of contextual factors help shape the extent of collaboration. But, the relevance of these and problem-solving benefits in particular differs among collaborators. Our modeling of the influence of collaboration on perceived employment outcomes suggests that these impacts are relatively minor. They are greater when there is active involvement of municipal employment managers in fostering cooperative relationships with collaborators. In short, collaboration requires a healthy and active relationship to foster improved outcomes. These findings have implications for future research about collaborative service delivery concerning the measurement of collaboration, different bases for it, and potential impacts. Journal: Public Management Review Pages: 479-502 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030701726473 File-URL: http://hdl.handle.net/10.1080/14719030701726473 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:479-502 Template-Type: ReDIF-Article 1.0 Author-Name: Kenneth J. Meier Author-X-Name-First: Kenneth J. Author-X-Name-Last: Meier Author-Name: Laurence J. O'Toole Author-X-Name-First: Laurence J. Author-X-Name-Last: O'Toole Title: Modeling public management Abstract: Abstract This article reports on our systematic effort to measure and model the impact of management on public programs. Using a parsimonious, nonlinear model of management built by Meier and O'Toole from the extensive case study literature, empirical papers have focused on managerial networking, managerial quality, managerial stability, and personnel stability; and how they relate to overall performance. There is now a substantial body of empirical work that demonstrates that management matters for performance and that this impact is often nonlinear in form. This article recaps the research agenda and sets out a series of unanswered questions for future research. Journal: Public Management Review Pages: 503-527 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030701726630 File-URL: http://hdl.handle.net/10.1080/14719030701726630 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:503-527 Template-Type: ReDIF-Article 1.0 Author-Name: Christopher Pollitt Author-X-Name-First: Christopher Author-X-Name-Last: Pollitt Title: New Labour's re-disorganization Abstract: Abstract Beginning with the example of the National Health Service, this article analyses the phenomenon of very rapid, repeated re-structuring in UK public services. It asks, first, how far the unceasing reorganizations in healthcare are a unique case; second, how such serial changes can be explained; and, third, what consequences ensue. From a review of the evidence, it concludes that, while the NHS case is particularly acute, the phenomenon of repetitive reorganizations has been widespread in the UK public sector. It is argued that there is a degree of ‘British exceptionalism’ displayed here, in terms of the relatively unfettered ability of one party executives in a ‘law-lite’ majoritarian system to implement organizational change. Furthermore, the existence of a growing community of managerially minded professionals encourages and channels the political desire for rapid ‘action’. Journal: Public Management Review Pages: 529-543 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030701726663 File-URL: http://hdl.handle.net/10.1080/14719030701726663 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:529-543 Template-Type: ReDIF-Article 1.0 Author-Name: Wouter Vandenabeele Author-X-Name-First: Wouter Author-X-Name-Last: Vandenabeele Title: Toward a public administration theory of public service motivation Abstract: Abstract Public service motivation (PSM) is a prominent concept within current Public Administration, as it refers to the drive for public interested and altruistic behaviour. Although substantial empirical research on its nature and its impact is available, little is known on the origins of PSM. Led by cues provided by previous empirical research, this article seeks to develop a general theory of PSM, encompassing both causes and consequences of PSM. Based on an interdisciplinary approach, elements of institutional theory and motivational psychology are fused together, blending into an operational theory of PSM. Journal: Public Management Review Pages: 545-556 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030701726697 File-URL: http://hdl.handle.net/10.1080/14719030701726697 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:545-556 Template-Type: ReDIF-Article 1.0 Author-Name: Paolo Fedele Author-X-Name-First: Paolo Author-X-Name-Last: Fedele Author-Name: Davide Galli Author-X-Name-First: Davide Author-X-Name-Last: Galli Author-Name: Edoardo Ongaro Author-X-Name-First: Edoardo Author-X-Name-Last: Ongaro Title: Disaggregation, autonomy and re-regulation, contractualism Abstract: Abstract The spread of semi-autonomous organizations for the execution of public functions has attracted academic interest. There seem to be two main research agendas, one investigating broad issues of autonomy and control of Non-Departmental Public Bodies, another one focused on the narrower phenomenon of executive agencies. Especially the latter may benefit from the operationalization of commonly used concepts like: disaggregation, autonomy and re-regulation, contractualism. The article adopts an analytical framework based on these concepts to investigate executive agencies in Italy. Findings of interest for the international scholarly debate include: the limitations to the consideration of contractualism as an autonomous unit of analysis; the influence of the politico-administrative context on the actual utilization of performance contracting; the (apparently limited) role of re-regulation, and its sensitivity to the context; the importance of considering a wide range of factors in a combined way in explaining agency form; the consideration that ‘modern’ agencies are varied and not standardized solutions; the limitations that apply to the use of the so-called ‘tripod’ model of agency. Journal: Public Management Review Pages: 557-585 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030701726754 File-URL: http://hdl.handle.net/10.1080/14719030701726754 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:557-585 Template-Type: ReDIF-Article 1.0 Author-Name: Melanie Kan Author-X-Name-First: Melanie Author-X-Name-Last: Kan Title: The Dance of Leadership: The Art of Leading in Business, Government, and Society Journal: Public Management Review Pages: 587-589 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030701791469 File-URL: http://hdl.handle.net/10.1080/14719030701791469 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:587-589 Template-Type: ReDIF-Article 1.0 Author-Name: Gaby Ramia Author-X-Name-First: Gaby Author-X-Name-Last: Ramia Title: NGOs and Organizational Change: Discourse, Reporting and Learning Journal: Public Management Review Pages: 590-592 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030701794323 File-URL: http://hdl.handle.net/10.1080/14719030701794323 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:590-592 Template-Type: ReDIF-Article 1.0 Author-Name: Kaifeng Yang Author-X-Name-First: Kaifeng Author-X-Name-Last: Yang Title: Citizenship and Management in Public Administration: Integrating Behavioral Theories and Managerial Thinking Journal: Public Management Review Pages: 592-597 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030701794349 File-URL: http://hdl.handle.net/10.1080/14719030701794349 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:592-597 Template-Type: ReDIF-Article 1.0 Author-Name: Jill Schofield Author-X-Name-First: Jill Author-X-Name-Last: Schofield Title: Leading Health Care Organisations Journal: Public Management Review Pages: 597-599 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030500232673 File-URL: http://hdl.handle.net/10.1080/14719030500232673 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:597-599 Template-Type: ReDIF-Article 1.0 Author-Name: Jan-Erik Lane Author-X-Name-First: Jan-Erik Author-X-Name-Last: Lane Title: The Politics of Migration. A Conceptual and Legal Analysis Journal: Public Management Review Pages: 599-600 Issue: 4 Volume: 9 Year: 2007 Month: 12 X-DOI: 10.1080/14719030500232657 File-URL: http://hdl.handle.net/10.1080/14719030500232657 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:599-600 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: Public Management Review enters a new era Journal: Public Management Review Pages: 1-1 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701763153 File-URL: http://hdl.handle.net/10.1080/14719030701763153 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:1-1 Template-Type: ReDIF-Article 1.0 Author-Name: Mark Moore Author-X-Name-First: Mark Author-X-Name-Last: Moore Author-Name: Jean Hartley Author-X-Name-First: Jean Author-X-Name-Last: Hartley Title: Innovations in governance Abstract: Abstract This article explores a special class of innovations - innovations in governance -- and develops an analytical schema for characterizing and evaluating them. To date, the innovation literature has focused primarily on the private rather than the public sector, and on innovations which improve organizational performance through product and process innovations rather than public sector innovations which seek to improve social performance through re-organizations of cross-sector decision-making, financing and production systems. On the other hand, the governance literature has focused on social co-ordination but has not drawn on the innovation literature. The article uses four case studies illustratively to argue that innovations in governance deserve greater attention theoretically. Further, it argues that five inter-related characteristics distinguish public sector innovations in governance from private sector product and process innovations. Innovations in governance: go beyond organizational boundaries to create network-based decision-making, financing, decision-making, and production systems; tap new pools of resources; exploit government's capacity to shape private rights and responsibilities; redistribute the right to define and judge value; and should be evaluated in terms of the degree to which they promote justice and the development of a society as well as their efficiency and effectiveness in achieving collectively established goals. Journal: Public Management Review Pages: 3-20 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701763161 File-URL: http://hdl.handle.net/10.1080/14719030701763161 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:3-20 Template-Type: ReDIF-Article 1.0 Author-Name: Valentina Mele Author-X-Name-First: Valentina Author-X-Name-Last: Mele Title: Explaining programmes for change: Electronic government policy in Italy (1993 -- 2003) Abstract: Abstract This paper examines Electronic Government (E-Government) policy in Italy (1993 -- 2003) as an instance of Programme for change, defined as explicit and intentional efforts of central agencies to introduce, spread and sustain government-wide innovative practices. Literature on both public management reform and on innovation management has left Programmes for change an area that is under explored. Understanding why they start, how they operate, how they interact with the context - institutions, political actors, bureaucrats' behaviour and beliefs - and what role is played by individual policy entrepreneurs needs to be further examined. This paper addresses these questions by analysing recent experiences of E-Government policy in Italy from an institutional processualist approach. It does so in a country where such a complex Programme came into existence and became a mainstay of the modernization issue despite a tumultuous political context. Journal: Public Management Review Pages: 21-49 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701763179 File-URL: http://hdl.handle.net/10.1080/14719030701763179 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:21-49 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Author-Name: Celine Chew Author-X-Name-First: Celine Author-X-Name-Last: Chew Author-Name: Kate McLaughlin Author-X-Name-First: Kate Author-X-Name-Last: McLaughlin Title: The once and future pioneers? The innovative capacity of voluntary organisations and the provision of public services: A longitudinal approach Abstract: Abstract The prior history of voluntary and community organisations (VCOs) as pioneers of public services during the late nineteenth and early twentieth century has lead to reification of the innovativeness of these organisations. Is this reification justified -- are VCOs inherently innovative, or is innovation contingent on other factors? This paper reports on a longitudinal study of this capacity conducted over 1994 -- 2006. This study finds that the innovative capacity of VCOs is in fact not an inherent capacity but rather is contingent upon the public policy framework that privileges innovation above other activity of VCOs. The implications of this for theory, policy and practice are considered. Journal: Public Management Review Pages: 51-70 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701763187 File-URL: http://hdl.handle.net/10.1080/14719030701763187 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:51-70 Template-Type: ReDIF-Article 1.0 Author-Name: Evelien Korteland Author-X-Name-First: Evelien Author-X-Name-Last: Korteland Author-Name: Victor Bekkers Author-X-Name-First: Victor Author-X-Name-Last: Bekkers Title: The diffusion of electronic service delivery innovations in dutch E-policing: The case of digital warning systems Abstract: Abstract This article examines the diffusion and adoption process of an electronic service delivery innovation, which can be seen as an example of e-policing -- called SMS-alert -- among Dutch police forces. It is not only important to pay attention to the question how an innovation has spread - and the factors and mechanisms that stimulated or frustrated this process - but also to the reasons why an innovation has spread. Therefore, it is important to look at what kind of different meanings organizations attach to an innovation, especially in a public sector context. This research shows that functional, political and institutional patterns of meaning should be taken into account. In this case, the functional and political meaning dominated the appreciation of the innovation, although elements of the institutional meaning also played a role. Furthermore, the case shows that it is important to look at the -- in diffusion studies underexposed -- influence of diffusion policies and strategies, which have been conducted. Journal: Public Management Review Pages: 71-88 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701763195 File-URL: http://hdl.handle.net/10.1080/14719030701763195 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:71-88 Template-Type: ReDIF-Article 1.0 Author-Name: Federica Farneti Author-X-Name-First: Federica Author-X-Name-Last: Farneti Author-Name: David W. Young Author-X-Name-First: David W. Author-X-Name-Last: Young Title: A contingency approach to managing outsourcing risk in municipalities Abstract: Abstract We discuss outsourcing risk in relation to different governance models, and provide a framework for classifying the risk related to an outsourcing choice. We argue that different kinds of outsourcing have different degrees of risk, and that the governance model needed for successful outsourcing is contingent on the nature and amount of that risk. As a result, municipalities need to use several different governance models, each attuned to the degree of risk of the service being outsourced. Moreover, a municipality's managers must be especially careful not to outsource a service unless they have the capability to manage the requisite governance model. Journal: Public Management Review Pages: 89-99 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701763211 File-URL: http://hdl.handle.net/10.1080/14719030701763211 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:89-99 Template-Type: ReDIF-Article 1.0 Author-Name: Ramanie Samaratunge Author-X-Name-First: Ramanie Author-X-Name-Last: Samaratunge Author-Name: Quamrul Alam Author-X-Name-First: Quamrul Author-X-Name-Last: Alam Author-Name: Julian Teicher Author-X-Name-First: Julian Author-X-Name-Last: Teicher Title: Public sector reforms and accountability: The case of south and Southeast Asia Abstract: Abstract In this paper we examine how different contextual factors influence the nature of new public management (NPM) reforms and the state of public accountability in Singapore, Malaysia, Sri Lanka and Bangladesh. It is notable that these countries fall into two distinct groups and that even in the successful pair of countries, Singapore and Malaysia, the extent of the accountability mechanisms implemented as part of the process of implementing the NPM model is quite limited, whereas the accountability and transparency of Bangladesh and Sri Lanka deteriorated during this period. We argue that political history, the pattern of economic development, the nature of political leadership, the capability of the administrative system, the capacity of existing institutions, and the state of civil society are the most significant contextual factors influencing accountability practices in these countries. Journal: Public Management Review Pages: 101-126 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701763237 File-URL: http://hdl.handle.net/10.1080/14719030701763237 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:101-126 Template-Type: ReDIF-Article 1.0 Author-Name: Mónika Molnár Author-X-Name-First: Mónika Author-X-Name-Last: Molnár Title: The accountability paradigm: Standards of excellence Abstract: Abstract Accountability is a critical issue in the management and governance of third sector organizations and is a recent phenomenon inside Hungarian civil society. Accountability is contradictory in nature and in practice can take a number of forms. Related issues are discussed in the theoretical part of this paper. Its analytical part introduces an accountability initiative designed for Hungarian third sector organizations. The proposed framework defines six main prescriptive accountability standards with corresponding criteria and recommendations that show how the standards can be met. The article presents how this self-assessment initiative was tested and justified with illustrations and lessons from the field. Journal: Public Management Review Pages: 127-137 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701763245 File-URL: http://hdl.handle.net/10.1080/14719030701763245 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:127-137 Template-Type: ReDIF-Article 1.0 Author-Name: Céline Desmarais Author-X-Name-First: Céline Author-X-Name-Last: Desmarais Title: The french research community's perspectives on new public human resource management Abstract: Abstract OECD analyses show that France has been slow in introducing the new Human Resource Management (HRM) model; however, the few changes that have been made have still aroused controversy. There is a substantial body of empirical research showing that the newly introduced tools and initiatives have often had little effect on HRM practices, and external analyses show that progress in public-sector HRM reform in France has been imperceptible compared with the situation in many other countries. At the same time, the managerial philosophy on which some new HRM processes are based is increasingly being challenged. This paper summarizes current views on HRM reform in France and presents the results of a survey of public-sector management researchers that highlights the two main French perspectives on HRM reform. Journal: Public Management Review Pages: 139-150 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701763252 File-URL: http://hdl.handle.net/10.1080/14719030701763252 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:139-150 Template-Type: ReDIF-Article 1.0 Author-Name: Sanjay K. Pandey Author-X-Name-First: Sanjay K. Author-X-Name-Last: Pandey Title: Public Information Technology and E-Governance: Managing the Virtual State Journal: Public Management Review Pages: 151-153 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701783656 File-URL: http://hdl.handle.net/10.1080/14719030701783656 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:151-153 Template-Type: ReDIF-Article 1.0 Author-Name: Naim Kapucu Author-X-Name-First: Naim Author-X-Name-Last: Kapucu Title: Lessons of Disaster: Policy Change after Catastrophic Events Journal: Public Management Review Pages: 153-155 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701783672 File-URL: http://hdl.handle.net/10.1080/14719030701783672 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:153-155 Template-Type: ReDIF-Article 1.0 Author-Name: Maja Husar Holmes Author-X-Name-First: Maja Husar Author-X-Name-Last: Holmes Title: The Greening of the U.S. Military: Environmental Policy, National Security, and Organizational Change Journal: Public Management Review Pages: 155-157 Issue: 1 Volume: 10 Year: 2008 Month: 1 X-DOI: 10.1080/14719030701783680 File-URL: http://hdl.handle.net/10.1080/14719030701783680 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:155-157 Template-Type: ReDIF-Article 1.0 Author-Name: Ank Michels Author-X-Name-First: Ank Author-X-Name-Last: Michels Author-Name: Albert Meijer Author-X-Name-First: Albert Author-X-Name-Last: Meijer Title: Safeguarding public accountability in horizontal government Abstract: Abstract The trend towards horizontalization in government prompts a debate on safeguarding public accountability. This article contributes to the debate by presenting categories of horizontalization in government, types of horizontal accountability and criteria for judging the appropriateness of arrangements for public accountability. Accountability arrangements must meet the requirements of the democratic constitutional state to provide adequate checks and balances. This implies, among other things, that responsibilities must be clear and the information supply, debate and sanctioning options must all be established. A discussion of existing mechanisms for horizontal accountability indicates that the requirements of a democratic constitutional state are generally not sufficiently met. This makes it imperative to establish more balanced arrangements for public accountability that fit more horizontal forms of government. Journal: Public Management Review Pages: 165-173 Issue: 2 Volume: 10 Year: 2008 Month: 3 X-DOI: 10.1080/14719030801928490 File-URL: http://hdl.handle.net/10.1080/14719030801928490 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:165-173 Template-Type: ReDIF-Article 1.0 Author-Name: Greta Nasi Author-X-Name-First: Greta Author-X-Name-Last: Nasi Author-Name: Ileana Steccolini Author-X-Name-First: Ileana Author-X-Name-Last: Steccolini Title: Implementation of accounting reforms Abstract: Abstract Innovations in financial and accounting techniques represent a fundamental aspect of the reforms undergone by public administrations in recent decades. The article presents the results of a survey, conducted on 237 local governments, whose purpose is to assess the implementation of accounting reforms in Italy, aimed at introducing accruals reporting in the traditional budgetary accounting system to enhance accountability and transparency in the overall modernization process. The analysis shows that the importance of cash- and commitment-based accounting in the overall system is overwhelming, whereas the marginality of the ‘new’ accrual-based reporting is evident. In the opinions of preparers, accruals accounting is not seen as a useful tool and the link with internal needs and managerial control systems is absent. Is the time ripe for a new reform? Journal: Public Management Review Pages: 175-196 Issue: 2 Volume: 10 Year: 2008 Month: 3 X-DOI: 10.1080/14719030801928573 File-URL: http://hdl.handle.net/10.1080/14719030801928573 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:175-196 Template-Type: ReDIF-Article 1.0 Author-Name: Anna Krohwinkel-Karlsson Author-X-Name-First: Anna Author-X-Name-Last: Krohwinkel-Karlsson Author-Name: Ebba Sjögren Author-X-Name-First: Ebba Author-X-Name-Last: Sjögren Title: Identifying need through expressions of demand Abstract: Abstract The introduction of market-inspired organizational models in the public sector has emphasized the value of decentralized forms of co-ordination and control, notably demand-driven resource allocation. However, the perceived requirement to correct for aggregate effects of user optimization has underpinned reforms that separate public service provision and assessment of service needs. How, then, do organizations operating in different functional areas practise the notion of fair and reasonable needs assessment? And how can these practices be understood in relation to the focus on responsiveness to user preferences? This topic is investigated by comparing two Swedish government agencies, operating in the fields of development aid and healthcare. A comparison of the organizations’ work informs a discussion about the impact of organizational setting and process logic on decisions concerning intervention, specifically as regards the definition and delimitation of the scale and scope of relevant needs to be addressed. Journal: Public Management Review Pages: 197-220 Issue: 2 Volume: 10 Year: 2008 Month: 3 X-DOI: 10.1080/14719030801928631 File-URL: http://hdl.handle.net/10.1080/14719030801928631 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:197-220 Template-Type: ReDIF-Article 1.0 Author-Name: Mirko Noordegraaf Author-X-Name-First: Mirko Author-X-Name-Last: Noordegraaf Title: Meanings of measurement Abstract: Abstract In public domains, performances -- also in ambiguous fields like policing -- are controlled, by making them transparent, by comparing them, and by linking them to targets. Although this ‘numerical capture' of complex phenomena has been heavily criticized, management by measurement is blossoming and in specific cases, measurements like crime monitoring have played a role in reducing crime. The question, however, is whether such improvements are caused by distinctive measurement methods, or by ‘something else'. This paper will analyze how one particular measurement method, the so-called Rotterdam ‘Safety Index', contributed to safety policies. It will show how this dubious instrument is made meaningful; how, indeed, ‘something else' is at work. Political and administrative key players made certain moves in order to ‘link', ‘store', and ‘advocate' the Safety Index. These acts, moreover, occurred amidst distinctive socio-political conditions. Because of ‘acts in context', the Index became a workable tool, producing tangible effects. Journal: Public Management Review Pages: 221-239 Issue: 2 Volume: 10 Year: 2008 Month: 3 X-DOI: 10.1080/14719030801928672 File-URL: http://hdl.handle.net/10.1080/14719030801928672 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:221-239 Template-Type: ReDIF-Article 1.0 Author-Name: Andrés Navarro Galera Author-X-Name-First: Andrés Navarro Author-X-Name-Last: Galera Author-Name: David Ortiz Rodríguez Author-X-Name-First: David Ortiz Author-X-Name-Last: Rodríguez Author-Name: Antonio M. López Hernández Author-X-Name-First: Antonio M. Author-X-Name-Last: López Hernández Title: Identifying barriers to the application of standardized performance indicators in local government Abstract: Abstract Local governments in many countries are implementing administrative reforms within the framework of New Public Management (NPM) in order to improve the quality and productivity of public services. The use of performance indicators and benchmarking facilitates evaluation of efficiency regarding the provision of such services and favours the acquisition of better practices. The problems that may arise in the introduction of performance indicators in local government mainly concern the consensual design and standardization of indicators for various entities, the method to be used for calculations and the selection of analytical criteria to be applied to the values obtained. In this article, we identify obstacles that may be encountered in achieving a standardized definition of performance indicators within local government and, on the basis of learning from the practical experience of several large city councils in Spain, formulate strategies to resolve these problems, taking note of the viability and real efficacy of the solutions adopted. Journal: Public Management Review Pages: 241-262 Issue: 2 Volume: 10 Year: 2008 Month: 3 X-DOI: 10.1080/14719030801928706 File-URL: http://hdl.handle.net/10.1080/14719030801928706 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:241-262 Template-Type: ReDIF-Article 1.0 Author-Name: Ricardo Corrêa Gomes Author-X-Name-First: Ricardo Corrêa Author-X-Name-Last: Gomes Author-Name: Luciana de Oliveira Miranda Gomes Author-X-Name-First: Luciana de Oliveira Miranda Author-X-Name-Last: Gomes Title: Who is supposed to be regarded as a stakeholder for public organizations in developing countries? Abstract: Abstract This paper presents the results of an ongoing investigation, whose main aim is to analyze the network in which public organizations make decisions. The findings presented here resulted from a cross-sectional survey carried out with Municipal Districts from the State of Minas Gerais. Data was analyzed through statistical techniques, employing the SPSS software program. The investigation pointed out some stakeholders who are regarded as strongly influential and able to demand decision-makers' attention, and they are: the City Council, Local Population, the Accountancy Tribunal and the Management Team. The limitation of the ideas presented here are related to the fact that it is an ongoing investigation and other steps are being taken in order to fulfil the picture of stakeholder's influences at the local level in developing countries. In terms of innovation, this is one of the first empirical investigations carried out with Brazilian Municipal Districts published in Europe. Journal: Public Management Review Pages: 263-275 Issue: 2 Volume: 10 Year: 2008 Month: 3 X-DOI: 10.1080/14719030801928714 File-URL: http://hdl.handle.net/10.1080/14719030801928714 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:263-275 Template-Type: ReDIF-Article 1.0 Author-Name: Geert R. Teisman Author-X-Name-First: Geert R. Author-X-Name-Last: Teisman Author-Name: Erik-Hans Klijn Author-X-Name-First: Erik-Hans Author-X-Name-Last: Klijn Title: Complexity Theory and Public Management Abstract: Abstract The idea that decision-making processes and management in public policy and public administration are complex has entered the minds of practitioners and scholars in public administration. Insights from theories on complexity, however, have hardly been used in public administration and management. In other social sciences, like economics for instance, an evolutionary approach has received far more attention. The question whether such a complexity theory approach could help to increase our understanding of public management phenomena is an intriguing one. In this volume the reader will find a selection of articles on public management using insights from the complexity theory. Before we present the seven articles, which all deal with notions from the complexity theory and apply them to phenomena in the public sector, we will briefly introduce some basic ideas concerning this theory. Journal: Public Management Review Pages: 287-297 Issue: 3 Volume: 10 Year: 2008 Month: 5 X-DOI: 10.1080/14719030802002451 File-URL: http://hdl.handle.net/10.1080/14719030802002451 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:287-297 Template-Type: ReDIF-Article 1.0 Author-Name: Erik-Hans Klijn Author-X-Name-First: Erik-Hans Author-X-Name-Last: Klijn Title: Complexity Theory and Public Administration: What's New? Abstract: Abstract Increasing attention is being paid to the application of complex systems theories in the social sciences. Although this trend is less prominent in the field of public administration, some examples of the use of complexity theory in research in this domain can be found. This article discusses three central ideas in complex systems theory that are relevant for public administration research: dynamics, self-organization and co-evolution. After briefly introducing each idea, the article traces similar concepts in public administration research. It then contrasts them with each other, and discusses how they can improve our understanding of phenomena in public administration. Finally, the article explores how the manager's role is perceived in public administration and what insights complexity theory can add to that view. Journal: Public Management Review Pages: 299-317 Issue: 3 Volume: 10 Year: 2008 Month: 5 X-DOI: 10.1080/14719030802002675 File-URL: http://hdl.handle.net/10.1080/14719030802002675 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:299-317 Template-Type: ReDIF-Article 1.0 Author-Name: Tony Bovaird Author-X-Name-First: Tony Author-X-Name-Last: Bovaird Title: Emergent Strategic Management and Planning Mechanisms in Complex Adaptive Systems Abstract: Abstract Complexity theory demonstrates that there are fundamental conceptual difficulties in the concepts of ‘planning' in any open system which contains a significant level of decentralization of decision making. This paper presents a revised conceptual framework for strategic management in the public domain, consistent with the restrictions on ‘system predictability' inherent in complex adaptive systems -- a strategic shaping and ‘meta-planning' role, rather than strategic planning. The article illustrates how this reconceptualized role can be applied in a case study of Best Value (BV) in local government in the UK from 1997 onwards. It shows how the behaviours and strategies of agents owed at least as much to emergent complex interactions within the policy system as to the cognitive processes occurring in any one agency. This underlines the weaknesses of over-elaborate analysis of single agency interventions into public policy, strategy or governance within policy systems whose interactions are only partially understood. Journal: Public Management Review Pages: 319-340 Issue: 3 Volume: 10 Year: 2008 Month: 5 X-DOI: 10.1080/14719030802002741 File-URL: http://hdl.handle.net/10.1080/14719030802002741 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:319-340 Template-Type: ReDIF-Article 1.0 Author-Name: Geert R. Teisman Author-X-Name-First: Geert R. Author-X-Name-Last: Teisman Title: Complexity and Management of Improvement Programmes Abstract: Abstract This contribution aims to understand how governance processes evolve and why the destination often deviates from initial expectations. In contrast to the common idea that deviations are caused by a lack of quality of the initial decisions we will argue that deviations are generated by the interaction in the throughput process between three loosely coupled action systems: (1) initiating system, (2) surrounding systems and (3) contexts or landscapes. All three develop ambitions and behaviours, which tend to interfere with each other. The case study provides evidence for the assumption that dramatic changes in context and initiating and surrounding systems happen. Processes evolve in a changing landscape. Implementation enrols as combinations of guidance by initial decisions and self-organizing action systems involved. Finally the proposition is made that processes benefits from management that combines the ability to adapt to change with the willingness to keep on course. Journal: Public Management Review Pages: 341-359 Issue: 3 Volume: 10 Year: 2008 Month: 5 X-DOI: 10.1080/14719030802002584 File-URL: http://hdl.handle.net/10.1080/14719030802002584 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:341-359 Template-Type: ReDIF-Article 1.0 Author-Name: M. L. Rhodes Author-X-Name-First: M. L. Author-X-Name-Last: Rhodes Title: Complexity and Emergence in Public Management Abstract: Abstract This article reports on a three-year study of six urban regeneration projects in Northern Ireland and the Republic of Ireland in which a ‘complexity perspective’ was applied to the analysis and interpretation of decision making in the public domain. The goal of the research was to gain insight into the features that affect public sector outcomes and agent behaviour, particularly those that emerge over time and contribute to the unpredictability of complex projects. A Complex Adaptive Systems (CAS) analytic framework is applied to the cases, which draws on the concept of a ‘performance landscape’ and a policy ‘arena’ to identify patterns of emergent properties, including new super-agents, new rules and new schema. These properties impact on the decisions, factors and performance outcomes of the projects, the implications of which for public administration theory and practice are discussed in the conclusion. Journal: Public Management Review Pages: 361-379 Issue: 3 Volume: 10 Year: 2008 Month: 5 X-DOI: 10.1080/14719030802002717 File-URL: http://hdl.handle.net/10.1080/14719030802002717 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:361-379 Template-Type: ReDIF-Article 1.0 Author-Name: Arwin van Buuren Author-X-Name-First: Arwin Author-X-Name-Last: van Buuren Author-Name: Lasse Gerrits Author-X-Name-First: Lasse Author-X-Name-Last: Gerrits Title: Decisions as Dynamic Equilibriums in Erratic Policy Processes Abstract: Abstract Policy processes are anything but static. In this paper an evolutionary framework derived from complexity theory is explored to explain how policy processes evolve in a non-linear way and how they result in a chain of subsequent policy decisions. Policy change is explained by tracing the way in which the various substituting elements of policy processes influence each other and cause, and are subject to, positive and negative feedback. Policy decisions form internally a temporal stable equilibrium between practical ambitions, normative points of view and factual claims, and externally a temporal equilibrium between policy processes that compete with each other for attention and legitimacy. This theoretical framework is illustrated by an in-depth case study on policy-making on the long-term development of the Westerschelde estuary running between Flanders and the Netherlands. The article concludes with a reflection on the added value of complexity theory for policy analysis. Journal: Public Management Review Pages: 381-399 Issue: 3 Volume: 10 Year: 2008 Month: 5 X-DOI: 10.1080/14719030802003038 File-URL: http://hdl.handle.net/10.1080/14719030802003038 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:381-399 Template-Type: ReDIF-Article 1.0 Author-Name: Philip Haynes Author-X-Name-First: Philip Author-X-Name-Last: Haynes Title: Complexity Theory and Evaluation in Public Management Abstract: Abstract Complexity theory offers a systems based evaluative approach that places importance on holistic evaluation. Systems are seen as relatively unstable, but with some time periods that are stable. The theory provides some important metaphors for evaluating policy systems. The focus on whole systems, rates of change, evolving interactions and attractor states can be argued to be a radical methodology. This article explores an evaluative method where quantitative time series methods can aid the qualitative understanding of complex systems. Rates of change are proposed as key measures. A research example is given that describes the evolution of the policy of privatization and market managerialism of social care services in England. When compared to other models of public policy evaluation like punctuated equilibrium theory, complexity places more emphasis on the overall instability of the policy environment. Journal: Public Management Review Pages: 401-419 Issue: 3 Volume: 10 Year: 2008 Month: 5 X-DOI: 10.1080/14719030802002766 File-URL: http://hdl.handle.net/10.1080/14719030802002766 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:401-419 Template-Type: ReDIF-Article 1.0 Author-Name: Michael J. R. Butler Author-X-Name-First: Michael J. R. Author-X-Name-Last: Butler Author-Name: Peter M. Allen Author-X-Name-First: Peter M. Author-X-Name-Last: Allen Title: Understanding Policy Implementation Processes as Self-Organizing Systems Abstract: Abstract Implementation studies and related research in organizational theory can be enhanced by drawing on the field of complex systems to understand better and, as a consequence, more successfully manage change. This article reinterprets data previously published in the British Journal of Management to reveal a new contribution, that policy implementation processes should be understood as a self-organizing system in which adaptive abilities are extremely important for stakeholders. In other words, national policy is reinterpreted at the local level, with each local organization uniquely mixing elements of national policy with their own requirements making policy implementation unpredictable and more sketchy. The original article explained different paces and directions of change in terms of traditional management processes: leadership, politics, implementation and vision. By reinterpreting the data, it is possible to reveal that deeper level processes, which are more emergent, are also at work influencing change, which the authors label possibility space. Implications for theory, policy and practice are identified. Journal: Public Management Review Pages: 421-440 Issue: 3 Volume: 10 Year: 2008 Month: 5 X-DOI: 10.1080/14719030802002923 File-URL: http://hdl.handle.net/10.1080/14719030802002923 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:421-440 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: Ten years of Public Management Review Journal: Public Management Review Pages: 451-452 Issue: 4 Volume: 10 Year: 2008 Month: 7 X-DOI: 10.1080/14719030802263814 File-URL: http://hdl.handle.net/10.1080/14719030802263814 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:451-452 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Steane Author-X-Name-First: Peter Author-X-Name-Last: Steane Title: Public Management Reforms in Australia and New Zealand Abstract: Abstract The public management reforms in Australia and New Zealand have been proactive in engaging other organisations in developing partnerships and new governance structures, requiring heightened skills in the preparation stage of due diligence and effective regulatory processes to balance divergent interests. There are increasingly blurred boundaries across sectors with both private and charitable agencies providing services for the public good. The pattern of Commonwealth and state relations over the past decade has been centralist, but likely to change with the Labor's renewed sense of civic democracy. The regional contribution of both Australia and New Zealand is more focused and advances policy and implementation in areas as diverse as: security, governance, democratic engagement and climate change. Broader management skills are brought to policy formulation and implementation with lateral movement of employment across sectors, suggesting a new class of public administrator in the future. Journal: Public Management Review Pages: 453-465 Issue: 4 Volume: 10 Year: 2008 Month: 7 X-DOI: 10.1080/14719030802263863 File-URL: http://hdl.handle.net/10.1080/14719030802263863 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:453-465 Template-Type: ReDIF-Article 1.0 Author-Name: Willy McCourt Author-X-Name-First: Willy Author-X-Name-Last: McCourt Title: Public Management in Developing Countries Abstract: Abstract Ten years ago public management in developing countries was reaching the end of a period in which the ‘Washington consensus’ model of a small state was dominant, with downsizing and privatization as its key mechanisms. With reform programmes in disarray and NPM an inadequate replacement, the subsequent decade has been one of ‘reculer pour mieux sauter’, with management dislodged from centre stage by a concern with the domestic and political determinants of reform. We have also seen the return of a poverty agenda, featuring education and health in central roles, to which management specialists have yet to respond fully. This review suggests the need for public management specialists to absorb a political analysis before returning to perennial management concerns. Journal: Public Management Review Pages: 467-479 Issue: 4 Volume: 10 Year: 2008 Month: 7 X-DOI: 10.1080/14719030802263897 File-URL: http://hdl.handle.net/10.1080/14719030802263897 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:467-479 Template-Type: ReDIF-Article 1.0 Author-Name: Donald P. Moynihan Author-X-Name-First: Donald P. Author-X-Name-Last: Moynihan Title: Public management in North America Abstract: Abstract This article examines major trends and research questions that have emerged in public management scholarship in North America over the last decade. This period offers evidence of improved self-confidence and scholarship in the field, even as it remains independent of any specific discipline or core set of assumptions. Scholarship in the last decade reflects a transition in the understanding of governance. Traditional issues of public administration have received less attention, e.g., personnel management, ethics, leadership, public-private differences, implementation, and political influence on the bureaucracy. There is growing scholarship on topics that suggest efforts to change or work around the classic bureaucratic model, e.g., reform, alternative forms of governance, performance, citizen trust, participation, and e-government. Journal: Public Management Review Pages: 481-492 Issue: 4 Volume: 10 Year: 2008 Month: 7 X-DOI: 10.1080/14719030802263921 File-URL: http://hdl.handle.net/10.1080/14719030802263921 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:481-492 Template-Type: ReDIF-Article 1.0 Author-Name: Enrique Saravia Author-X-Name-First: Enrique Author-X-Name-Last: Saravia Author-Name: Ricardo C. Gomes Author-X-Name-First: Ricardo C. Author-X-Name-Last: Gomes Title: Public Management in South America Abstract: Abstract There has been a global movement that has changed the nature of the state and its administration. Reforms have been implemented in Brazil, as they have in many other countries. This article aims to examine some profound changes in Brazilian public administration that have taken place during the last century, focusing on the modifications introduced since 1990. The analysis will be extended and illustrated in greater depth, using the example of the reforms that are currently being implemented in the State of Minas Gerais, and in the City of Porto Alegre. The analysis focuses on the Brazilian case, but examples of reforms in other countries from South America are also provided. The paper concludes arguing that a number of efforts have been made to improve the performance of public administration, but it is not at all clear that these attempts are bringing a better quality of life to society. Journal: Public Management Review Pages: 493-504 Issue: 4 Volume: 10 Year: 2008 Month: 7 X-DOI: 10.1080/14719030802263939 File-URL: http://hdl.handle.net/10.1080/14719030802263939 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:493-504 Template-Type: ReDIF-Article 1.0 Author-Name: Erik-Hans Klijn Author-X-Name-First: Erik-Hans Author-X-Name-Last: Klijn Title: Governance and Governance Networks in Europe Abstract: Abstract The term governance has been used in a variety of ways, but is most often presented as an attempt to improve co-ordination between relatively dependent actors for the purpose of solving societal problems. It involves the horizontal steering of relations across networks, and can certainly be viewed as a ‘growth industry’. This article describes the most important traditions in European governance network literature in the last ten years, and highlights the different foci within the field, particularly between European and American researchers. Finally, the article outlines important research areas that are likely to dominate the field in the future. Journal: Public Management Review Pages: 505-525 Issue: 4 Volume: 10 Year: 2008 Month: 7 X-DOI: 10.1080/14719030802263954 File-URL: http://hdl.handle.net/10.1080/14719030802263954 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:505-525 Template-Type: ReDIF-Article 1.0 Author-Name: Pan Suk Kim Author-X-Name-First: Pan Suk Author-X-Name-Last: Kim Title: A Daunting Task in Asia Abstract: Abstract This article deals with the question of how to transform the public sector in Asia towards transparency and accountability. What are the main challenges and constraints in promoting transparency and accountability? What kind of strategies can we suggest to enhance and sustain transparency and accountability? It will start with the introduction, including environmental changes in public affairs, and a brief overview of transparency and accountability. Then it will look at what major challenges and constraints there are in enhancing transparency and accountability. This will be followed by a discussion of key strategies for the transformation and sustainability of transparency and accountability for further development in the Asian public sector. Journal: Public Management Review Pages: 527-537 Issue: 4 Volume: 10 Year: 2008 Month: 7 X-DOI: 10.1080/14719030802263962 File-URL: http://hdl.handle.net/10.1080/14719030802263962 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:527-537 Template-Type: ReDIF-Article 1.0 Author-Name: Leif Jonsson Author-X-Name-First: Leif Author-X-Name-Last: Jonsson Title: Ideas on Organizing Municipalities Abstract: Abstract Over the last two decades, the question of organization has been a matter of great interest in many Swedish municipalities, and remains so today. What are the ideas behind the way municipalities organize themselves and how are the ideas related to the municipality context? This is the focus of this article. The discussion is based on a broad study of organizing activities in four municipalities in Sweden. The ideas of organizing identified in the study are analysed in two institutional dimensions related to contextual circumstances. The first covers the way the ideas are influenced by two ways of thinking, termed respectively political and administrative logic. The second dimension covers the way the ideas are affected by local and national institutional thinking. We show how these dimensions influence organizing. Journal: Public Management Review Pages: 539-558 Issue: 4 Volume: 10 Year: 2008 Month: 7 X-DOI: 10.1080/14719030802263988 File-URL: http://hdl.handle.net/10.1080/14719030802263988 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:539-558 Template-Type: ReDIF-Article 1.0 Author-Name: José Eduardo Gutiérrez Ossio Author-X-Name-First: José Eduardo Gutiérrez Author-X-Name-Last: Ossio Author-Name: Wolfgang Koehling Author-X-Name-First: Wolfgang Author-X-Name-Last: Koehling Author-Name: Nick Manning Author-X-Name-First: Nick Author-X-Name-Last: Manning Author-Name: Kathrin Plangemann Author-X-Name-First: Kathrin Author-X-Name-Last: Plangemann Author-Name: Roby Senderowitsch Author-X-Name-First: Roby Author-X-Name-Last: Senderowitsch Author-Name: Cecilia Zanetta Author-X-Name-First: Cecilia Author-X-Name-Last: Zanetta Title: Book Reviews Journal: Public Management Review Pages: 559-566 Issue: 4 Volume: 10 Year: 2008 Month: 7 X-DOI: 10.1080/14719030802264028 File-URL: http://hdl.handle.net/10.1080/14719030802264028 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:559-566 Template-Type: ReDIF-Article 1.0 Author-Name: Christoph Reichard Author-X-Name-First: Christoph Author-X-Name-Last: Reichard Title: Trend towards a more diversified institutional landscape Journal: Public Management Review Pages: 569-571 Issue: 5 Volume: 10 Year: 2008 Month: 9 X-DOI: 10.1080/14719030802264176 File-URL: http://hdl.handle.net/10.1080/14719030802264176 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:569-571 Template-Type: ReDIF-Article 1.0 Author-Name: Sabine Kuhlmann Author-X-Name-First: Sabine Author-X-Name-Last: Kuhlmann Title: Reforming local public services Abstract: Abstract The following article is aimed at analysing reforms in public service delivery and management at the local level of government in Germany and France from a cross-countries comparative perspective. Particular attention is paid to the results and effects these reform initiatives have caused with regard to the administrative organization, steering capacities, and output performance. Two major approaches of reform will be addressed: privatization, contracting-out, and ‘corporatization’ of local services on the one hand and public management reforms on the other. Proceeding from the distinct ‘starting conditions’ of reforms in the two local government systems, the question will be pursued, as to whether there has been an increasingly convergent or divergent development in French and German local service provision, and how these evolutions can be explained. Journal: Public Management Review Pages: 573-596 Issue: 5 Volume: 10 Year: 2008 Month: 9 X-DOI: 10.1080/14719030802264234 File-URL: http://hdl.handle.net/10.1080/14719030802264234 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:573-596 Template-Type: ReDIF-Article 1.0 Author-Name: Giuseppe Grossi Author-X-Name-First: Giuseppe Author-X-Name-Last: Grossi Author-Name: Christoph Reichard Author-X-Name-First: Christoph Author-X-Name-Last: Reichard Title: Municipal corporatization in Germany and Italy Abstract: Abstract During the last few years, the local government sector in European countries has undergone a number of important changes. Among the various reform initiatives has been the externalization of public services, such as corporatization, contracting-out, public--private partnerships and privatization. The key goal of this article is to describe and explain the evolution of local public services provision in the two selected countries, with a particular focus on ‘corporatization’. The article seeks to draw a picture of the actual municipal landscape with the administrative core and its various corporations. Furthermore, it will discuss the reasons for corporatization trends and their impact on the corporate governance structures of municipalities in Germany and Italy. Journal: Public Management Review Pages: 597-617 Issue: 5 Volume: 10 Year: 2008 Month: 9 X-DOI: 10.1080/14719030802264275 File-URL: http://hdl.handle.net/10.1080/14719030802264275 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:597-617 Template-Type: ReDIF-Article 1.0 Author-Name: Andrea Lippi Author-X-Name-First: Andrea Author-X-Name-Last: Lippi Author-Name: Nicola Giannelli Author-X-Name-First: Nicola Author-X-Name-Last: Giannelli Author-Name: Stefania Profeti Author-X-Name-First: Stefania Author-X-Name-Last: Profeti Author-Name: Giulio Citroni Author-X-Name-First: Giulio Author-X-Name-Last: Citroni Title: Adapting public--private governance to the local context Abstract: Abstract The article analyses the reform of water and sanitation services in Italy, which was introduced in 1994 and is still not fully implemented in many important respects. The introduction of a purchaser--provider split as envisaged in the national reform has had to come to terms with local power relationships and industrial and managerial status quo. In particular, network structures, leadership, and stakeholders' trade off along the top--down process from the policy design to final impacts prove to be relevant not only in reducing, but also in radically redefining objectives and outcomes of the policy. Thus, the concepts of governance and regulation at the local level are critically assessed in view of their dependence on the interplay of actors in local arenas, where power remains a prominent factor in determining processes and outcomes. Journal: Public Management Review Pages: 619-640 Issue: 5 Volume: 10 Year: 2008 Month: 9 X-DOI: 10.1080/14719030802264309 File-URL: http://hdl.handle.net/10.1080/14719030802264309 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:619-640 Template-Type: ReDIF-Article 1.0 Author-Name: G. Jan van Helden Author-X-Name-First: G. Author-X-Name-Last: Jan van Helden Author-Name: Åge Johnsen Author-X-Name-First: Åge Author-X-Name-Last: Johnsen Author-Name: Jarmo Vakkuri Author-X-Name-First: Jarmo Author-X-Name-Last: Vakkuri Title: Distinctive research patterns on public sector performance measurement of public administration and accounting disciplines Abstract: Abstract This article explores distinctive research patterns of public administration and accounting disciplines concerning public sector performance measurement (PSPM). Our review shows that accounting researchers from Europe investigate reasons for limited PM use and factors explaining a rational or symbolic PM use, inspired by organization theory and institutional theory and conducting case/field studies. Public administration researchers from Europe and the USA prefer to study PM design and PM impact respectively, mainly using surveys in combination with various theories, like political theory. Public administration research from the USA examines the types of performance indicators in PM systems and contingent factors for PM design. Public administration research from Europe shows an interest in evaluating public sector reforms like Best Value and explaining learning processes for improvement. We argue that PSPM research could benefit from interdisciplinary efforts and intensified mutual communication between public administration and accounting. Journal: Public Management Review Pages: 641-651 Issue: 5 Volume: 10 Year: 2008 Month: 9 X-DOI: 10.1080/14719030802264366 File-URL: http://hdl.handle.net/10.1080/14719030802264366 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:641-651 Template-Type: ReDIF-Article 1.0 Author-Name: Wil Williams Author-X-Name-First: Wil Author-X-Name-Last: Williams Author-Name: Duncan Lewis Author-X-Name-First: Duncan Author-X-Name-Last: Lewis Title: Strategic management tools and public sector management Abstract: Abstract This article highlights the applicability and effectiveness of two well established strategic management tools, value chain and stakeholder analyses, in the context of seven public sector strategic consultancy projects. The article provides a strong justification for the use of both models, when used independently, but particularly in conjunction, as powerful strategic analytical frameworks that can significantly encourage and illuminate strategic discourses in public sector organizations.  The article establishes that strategic tools such as value chain analysis, when applied in the public sector context, require significant adaptation to maximize their contribution to understanding a given situation. This study proposes that the strategic analysis of relationships that build or contribute to concepts of organizational value are of limited importance if the complex web of interdependent relationships themselves are not clearly demonstrated. This work therefore makes a clear case for applying two strategic models, value chain analysis and stakeholder analysis, in an analogous way to demonstrate how strategic understanding in the public sector is enhanced as a result of such symbiosis. Journal: Public Management Review Pages: 653-671 Issue: 5 Volume: 10 Year: 2008 Month: 9 X-DOI: 10.1080/14719030802264382 File-URL: http://hdl.handle.net/10.1080/14719030802264382 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:653-671 Template-Type: ReDIF-Article 1.0 Author-Name: Juraj Nemec Author-X-Name-First: Juraj Author-X-Name-Last: Nemec Author-Name: Beata Merickova Author-X-Name-First: Beata Author-X-Name-Last: Merickova Author-Name: Frantisek Ochrana Author-X-Name-First: Frantisek Author-X-Name-Last: Ochrana Title: Introducing benchmarking in the Czech Republic and Slovakia Abstract: Abstract In many cases the introduction of performance evaluation, performance management and performance financing schemes do not produce the expected results and even create perverse effects. The risks connected with their improper implementation are much higher in developing and transition countries, where the public sector is over-politicized, policy and management capacities are inadequate and resources and experience are limited or often almost absent. Our study provides basic selected data on the use of benchmarking in public administration bodies in the Czech Republic and Slovakia. The findings are clear. In spite of its high potential, benchmarking is not used regularly and properly either in Slovakia or in Czechia. Subjective barriers of its implementation, for example lack of accountability, the rent seeking attitudes of elected politicians and ineffective public services schemes might be most important limits. The situation is slowly improving, but the progress will be naturally limited by territorial fragmentation. Journal: Public Management Review Pages: 673-684 Issue: 5 Volume: 10 Year: 2008 Month: 9 X-DOI: 10.1080/14719030802264424 File-URL: http://hdl.handle.net/10.1080/14719030802264424 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:673-684 Template-Type: ReDIF-Article 1.0 Author-Name: Rhys Andrews Author-X-Name-First: Rhys Author-X-Name-Last: Andrews Author-Name: George A. Boyne Author-X-Name-First: George A. Author-X-Name-Last: Boyne Author-Name: Jennifer Law Author-X-Name-First: Jennifer Author-X-Name-Last: Law Author-Name: Richard M. Walker Author-X-Name-First: Richard M. Author-X-Name-Last: Walker Title: Strategy Formulation, Strategy Content and Performance Abstract: Abstract This article tests the independent effects of strategy formulation and strategy content on organizational performance. The formulation variables include rational planning, logical instrumentalism and strategy process absence, and the strategy content variables are prospecting, defending and reacting, which are derived from the work of Miles and Snow (1978). The model, which also controls for past performance and service expenditure, is tested upon forty-seven service departments in Welsh local government. The statistical results indicate that logical incrementalism and strategy absence have negative consequences for performance while prospecting and defending are strategies that are likely to result in higher levels of organizational performance. The implications of these findings for public management research are considered. Journal: Public Management Review Pages: 1-22 Issue: 1 Volume: 11 Year: 2009 Month: 1 X-DOI: 10.1080/14719030802489989 File-URL: http://hdl.handle.net/10.1080/14719030802489989 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:1-22 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Nedergaard Author-X-Name-First: Peter Author-X-Name-Last: Nedergaard Title: Policy Learning Processes in International Committees Abstract: Abstract In spite of their long history and extensive activities, the international committees of the Nordic Council of Ministers (NCM) have not hitherto been subject to scholarly examination. This article analyses for the first time policy learning among civil servants and experts in this international organization. Using the Advocacy Coalition Framework as the starting point, a number of exploratory hypotheses on policy learning in the NCM committees are tested. The aim is to investigate the processes of policy learning between countries in international committees, a subject which has hitherto only been dealt with in very few studies. In this analysis, a methodology for measuring policy learning is also proposed. Among other things, it is concluded that policy learning in these international committees increases when they avoid fragmentation into coalitions, are open to public opinion, when participants in committees are driven by a sense of purpose rather that material interest, when empirical data are made available to committees, when a neutral presidency is present in order to act as an authoritative persuader, and when neutral experts participate, although not experts from consultancy firms. Journal: Public Management Review Pages: 23-37 Issue: 1 Volume: 11 Year: 2009 Month: 1 X-DOI: 10.1080/14719030802490011 File-URL: http://hdl.handle.net/10.1080/14719030802490011 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:23-37 Template-Type: ReDIF-Article 1.0 Author-Name: Steven Van de Walle Author-X-Name-First: Steven Author-X-Name-Last: Van de Walle Title: International Comparisons of Public Sector Performance Abstract: Abstract Measuring and comparing the overall performance of countries' public sectors requires agreement on definitions and objectives of government. I argue that such an agreement is about finding a consensus rather than about finding better definitions. Measuring government requires a number of leaps of faith, where certain definitions, assumptions and statistics are accepted as good enough for measurement and comparison. The political science and economic research community have a different tradition of dealing with such agreements and leaps of faith, and this is reflected in their approaches to measuring and comparing the performance of public sectors. The implications of these traditions are particularly visible in the usefulness of measurement and indicators for policy makers. Journal: Public Management Review Pages: 39-56 Issue: 1 Volume: 11 Year: 2009 Month: 1 X-DOI: 10.1080/14719030802493254 File-URL: http://hdl.handle.net/10.1080/14719030802493254 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:39-56 Template-Type: ReDIF-Article 1.0 Author-Name: Charles Conteh Author-X-Name-First: Charles Author-X-Name-Last: Conteh Author-Name: Frank L. K. Ohemeng Author-X-Name-First: Frank L. K. Author-X-Name-Last: Ohemeng Title: The politics of decision making in developing countries Abstract: Abstract Decision making in developing countries has not been accorded the needed attention by policy studies scholars. The general perception among these scholars is that the policy making process is externally driven, especially when the policy involves economic decision. Using privatization as a case study, the article examines policy making in Botswana and Ghana. It argues that it is wrong to assume that all developing countries are merely ‘policy hooks’ in the decision making game of the international community. It shows that some countries have the capacity to develop their own policies depending on their level of dependency on the international community. Journal: Public Management Review Pages: 57-77 Issue: 1 Volume: 11 Year: 2009 Month: 1 X-DOI: 10.1080/14719030802493429 File-URL: http://hdl.handle.net/10.1080/14719030802493429 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:57-77 Template-Type: ReDIF-Article 1.0 Author-Name: Jan Rommel Author-X-Name-First: Jan Author-X-Name-Last: Rommel Author-Name: Johan Christiaens Author-X-Name-First: Johan Author-X-Name-Last: Christiaens Title: Steering From Ministers and Departments Abstract: Abstract This article aims at contributing to the study of autonomous agencies by focusing on how they cope with steering from ministers and departments. Drawing from the trust literature, we look at how agencies co-operate with ministers and departments, in order to increase autonomy. A model is built to cluster several trust-building mechanisms and to link these to autonomy. We then apply this to a limited set of Flemish agencies. We conclude that agencies develop strategies to increase trust with the trustor. These strategies may be targeted either at the minister as a trustor or at the department as a competing trustee. Journal: Public Management Review Pages: 79-100 Issue: 1 Volume: 11 Year: 2009 Month: 1 X-DOI: 10.1080/14719030802493569 File-URL: http://hdl.handle.net/10.1080/14719030802493569 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:79-100 Template-Type: ReDIF-Article 1.0 Author-Name: Jan-Erik Lane Author-X-Name-First: Jan-Erik Author-X-Name-Last: Lane Author-Name: Joseph Wallis Author-X-Name-First: Joseph Author-X-Name-Last: Wallis Title: Strategic management and public leadership Abstract: Abstract As a new and flatter organization replaces the traditional public organization, it would need more of strategic public management. Key decisions in team production relate to the employment of outcome measures for both monitoring of real activities as well as the reform of the structuring of these activities. Only outcome measures could constitute the starting-point for public sector strategic management. A concept of strategic management for public services must include a theory of public leadership, resulting from the mechanism of credit and commitment on the part of the team providing services. A theory of strategic public management must take into account the specific features of the public sector as well as include the implications of rule of law. Given the criticisms of the rational decision model, a theory of strategic management must pay attention to the lessons from public administration about bounded rationality and the possibility of pathologies or organized foolishness in public organization. Journal: Public Management Review Pages: 101-120 Issue: 1 Volume: 11 Year: 2009 Month: 1 X-DOI: 10.1080/14719030802494047 File-URL: http://hdl.handle.net/10.1080/14719030802494047 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:101-120 Template-Type: ReDIF-Article 1.0 Author-Name: Donald P. Moynihan Author-X-Name-First: Donald P. Author-X-Name-Last: Moynihan Title: Book Review Journal: Public Management Review Pages: 121-133 Issue: 1 Volume: 11 Year: 2009 Month: 1 X-DOI: 10.1080/14719030802615229 File-URL: http://hdl.handle.net/10.1080/14719030802615229 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:121-133 Template-Type: ReDIF-Article 1.0 Author-Name: Rudi Kirkhaug Author-X-Name-First: Rudi Author-X-Name-Last: Kirkhaug Author-Name: Knut H. Mikalsen Author-X-Name-First: Knut H. Author-X-Name-Last: Mikalsen Title: Coping with Autonomy Abstract: Abstract The question examined in this article is how decentralization of power and responsibilities in public administration affects the interaction between bureaucrats and politicians. Three factors were identified as potential predictors: executive authority; the nature of administrative decision making; and the nature of the relationship between bureaucrats and union officials. Data were collected through a survey administered to ninety-eight senior bureaucrats at the county level in Norway. Correlation and hierarchical regression analyses revealed that the character of the relationship between bureaucrats and union officials had the greatest impact on the interaction between bureaucrats and politicians. The more trustful the relationship, the less the interaction, while the stronger the dependency of bureaucrats on unions, the more intensive the interaction. Decision making that involves negotiations increased interaction, as did the bureaucrats' perception of themselves as clearly superior to their staff -- as opposed to a perception of themselves as being in an advisory position. Journal: Public Management Review Pages: 137-154 Issue: 2 Volume: 11 Year: 2009 Month: 3 X-DOI: 10.1080/14719030802685735 File-URL: http://hdl.handle.net/10.1080/14719030802685735 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:137-154 Template-Type: ReDIF-Article 1.0 Author-Name: Xiaowen Tian Author-X-Name-First: Xiaowen Author-X-Name-Last: Tian Author-Name: Vai Io Lo Author-X-Name-First: Vai Author-X-Name-Last: Io Lo Title: Conviction and Punishment Abstract: Abstract Democratic institutions are not equally effective in curbing corruption. Using a criminal behavior model, this study formulates the hypothesis that corruption offenders, being risk-inclined, are deterred more by conviction-reinforcing democratic institutions than by punishment-reinforcing democratic institutions. Evidence based on cross-country regressions strongly supports this hypothesis, indicating that compared with competitive election, free press is a more effective deterrent to corruption. While shedding light on why corruption remains rampant in some electoral democracies -- particularly the illiberal democracies -- this study identifies a key to corruption control. Journal: Public Management Review Pages: 155-172 Issue: 2 Volume: 11 Year: 2009 Month: 3 X-DOI: 10.1080/14719030802685479 File-URL: http://hdl.handle.net/10.1080/14719030802685479 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:155-172 Template-Type: ReDIF-Article 1.0 Author-Name: Sandra Groeneveld Author-X-Name-First: Sandra Author-X-Name-Last: Groeneveld Author-Name: Bram Steijn Author-X-Name-First: Bram Author-X-Name-Last: Steijn Author-Name: Peter van der Parre Author-X-Name-First: Peter Author-X-Name-Last: van der Parre Title: Joining the Dutch Civil Service Abstract: Abstract This article focuses on the work motivation of employees who joined the Dutch civil service between 2000 and 2006. It relates changes in five distinct motives to the changing economic context and the recruitment campaign run by the Dutch civil service. Results show that both extrinsic and public service motivations of employees were greater when unemployment was higher. Surprisingly, the intensity of the recruitment campaign correlated with both intrinsic and extrinsic motives, and the campaign appears to have attracted workers with a higher level of public service motivation and with a greater attraction to the public sector. Journal: Public Management Review Pages: 173-189 Issue: 2 Volume: 11 Year: 2009 Month: 3 X-DOI: 10.1080/14719030802685446 File-URL: http://hdl.handle.net/10.1080/14719030802685446 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:173-189 Template-Type: ReDIF-Article 1.0 Author-Name: Fredrik Lindencrona Author-X-Name-First: Fredrik Author-X-Name-Last: Lindencrona Author-Name: Solvig Ekblad Author-X-Name-First: Solvig Author-X-Name-Last: Ekblad Author-Name: Runo Axelsson Author-X-Name-First: Runo Author-X-Name-Last: Axelsson Title: Modes of Interaction and Performance of Human Service Networks Abstract: Abstract Performance in health and human service networks requires mutual adjustment between participating organizations with different competencies. In this article the impact of group modes of interaction concerning administration and steering and direct service delivery upon different dimensions of network performance and client outcomes is tested in a sample of eighty-three local networks of refugee resettlement support in Sweden. The results show that networks with group modes of interaction concerning both issues generally perform best, but the effect varies across performance dimensions, is modified by availability of needed competence in the network and does not easily translate to client outcomes. Journal: Public Management Review Pages: 191-215 Issue: 2 Volume: 11 Year: 2009 Month: 3 X-DOI: 10.1080/14719030802685404 File-URL: http://hdl.handle.net/10.1080/14719030802685404 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:191-215 Template-Type: ReDIF-Article 1.0 Author-Name: Kaspar Villadsen Author-X-Name-First: Kaspar Author-X-Name-Last: Villadsen Title: The ‘Human’ Touch Abstract: Abstract This article critically discusses the almost mythical conception of voluntary and ‘grass-roots’ organizations as problem solvers in current welfare policy -- a myth, which over the last twenty years has become increasingly dominant in social policy programmes in advanced liberal welfare states. In particular, the article examines the assumption that voluntary and local organizations are permeated by a different rationality that enables human beings to act as ‘real humans’ rather than as professionals and clients -- a rationality which is, however, permanently at risk of being contaminated by bureaucratic influence. It is demonstrated that among the conditions of possibility for this discourse are explanatory models and concepts in modern organizational theory and in voluntary sector studies. The article argues that the conceptualizations of power, rationality and social change dominant in these studies are unsatisfactory. Instead, it applies a Foucauldian approach to the domain of drug addiction treatment, analysing a social work ‘regime’ that transgresses the traditional boundaries between state and voluntary sector. Journal: Public Management Review Pages: 217-234 Issue: 2 Volume: 11 Year: 2009 Month: 3 X-DOI: 10.1080/14719030802685289 File-URL: http://hdl.handle.net/10.1080/14719030802685289 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:217-234 Template-Type: ReDIF-Article 1.0 Author-Name: Hanne Heen Author-X-Name-First: Hanne Author-X-Name-Last: Heen Title: ‘One Size Does Not Fit All’ Abstract: Abstract The article presents a comparative analysis of mandatory networks used as an integrated part of local governance of the primary medical service in Norway, and their management. Both the networks and their management showed considerable variation in their basic characteristics, and three different management roles are described: ‘the diplomat’, ‘the adversary’ and ‘the equal partner’. The article argues that the managerial role of a network is a result of, as well as inflicting on, the distribution of power between the participants in the network. Journal: Public Management Review Pages: 235-253 Issue: 2 Volume: 11 Year: 2009 Month: 3 X-DOI: 10.1080/14719030802685263 File-URL: http://hdl.handle.net/10.1080/14719030802685263 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:235-253 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen Dobson Author-X-Name-First: Stephen Author-X-Name-Last: Dobson Author-Name: Tony Kinder Author-X-Name-First: Tony Author-X-Name-Last: Kinder Author-Name: Marc Labie Author-X-Name-First: Marc Author-X-Name-Last: Labie Author-Name: Jan-Erik Lane Author-X-Name-First: Jan-Erik Author-X-Name-Last: Lane Title: Book Reviews Journal: Public Management Review Pages: 255-260 Issue: 2 Volume: 11 Year: 2009 Month: 3 X-DOI: 10.1080/14719030902765510 File-URL: http://hdl.handle.net/10.1080/14719030902765510 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:255-260 Template-Type: ReDIF-Article 1.0 Author-Name: Angel Saz-Carranza Author-X-Name-First: Angel Author-X-Name-Last: Saz-Carranza Author-Name: Albert Serra Author-X-Name-First: Albert Author-X-Name-Last: Serra Title: Institutional Sources of Distrust in Government Contracting Abstract: Abstract This interview-based study explores trust in public--private co-operation by addressing the research questions: What are the main sources of distrust in public--private contracting? And why? We compare two Spanish social services subfields: one with high levels of cross-sector distrust and another one with low distrust between public and private sectors. We conclude that the sources of the identified cross-sector distrust are institutional: insufficient regulation and legislation, lack of business certification, and low local government administrative capacity. The article is a pioneering exploration of the under-researched theme of institutional distrust and its effect on public--private co-operation management. Journal: Public Management Review Pages: 263-279 Issue: 3 Volume: 11 Year: 2009 Month: 5 X-DOI: 10.1080/14719030902798206 File-URL: http://hdl.handle.net/10.1080/14719030902798206 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:263-279 Template-Type: ReDIF-Article 1.0 Author-Name: Anne Lise Fimreite Author-X-Name-First: Anne Lise Author-X-Name-Last: Fimreite Author-Name: Per Lægreid Author-X-Name-First: Per Author-X-Name-Last: Lægreid Title: Reorganizing the welfare state administration Abstract: Abstract This article addresses the big welfare administration reform in Norway. The reform is a merger of the employment and national insurance administrations, combined with more formal collaboration with the local government social services administration. The reform introduced a mandatory partnership model between central and local government. This model is a hybrid of hierarchy and network. A substantial dilemma in the particular partnership model chosen is how to enhance vertical control at the same time as sustaining the autonomy of local government. The partnership model created to solve this dilemma represents a delicate and ambiguous balance between accountability to the central government and to the local council. Journal: Public Management Review Pages: 281-297 Issue: 3 Volume: 11 Year: 2009 Month: 5 X-DOI: 10.1080/14719030902798198 File-URL: http://hdl.handle.net/10.1080/14719030902798198 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:281-297 Template-Type: ReDIF-Article 1.0 Author-Name: Catrien J. A. M. Termeer Author-X-Name-First: Catrien J. A. M. Author-X-Name-Last: Termeer Title: Barriers To New Modes Of Horizontal Governance Abstract: Abstract Across the world public managers are attracted to the narratives of governance and networks. However, implementing new strategies of policy making is difficult, above all when these conflict with the rules and beliefs of existing institutions. This article explores the barriers public managers encounter, the mechanisms underlying and perpetuating these barriers and possible interventions. Using a theoretical framework based on sense-making theory, three case studies are presented in the field of sustainable agriculture. Five types of barriers are discussed: (1) conflicting convictions about good policy making; (2) stereotyping partners; (3) framing of the situation; (4) fear of undermining existing policy; and (5) cover-up strategies. Journal: Public Management Review Pages: 299-316 Issue: 3 Volume: 11 Year: 2009 Month: 5 X-DOI: 10.1080/14719030902798180 File-URL: http://hdl.handle.net/10.1080/14719030902798180 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:299-316 Template-Type: ReDIF-Article 1.0 Author-Name: Suzanne Ryan Author-X-Name-First: Suzanne Author-X-Name-Last: Ryan Author-Name: James Guthrie Author-X-Name-First: James Author-X-Name-Last: Guthrie Title: Collegial Entrepreneurialism Abstract: Abstract In recent decades, Australian universities have corporatized. Encouraged by government policies, universities adopted modernization practices that have been widely questioned. ‘Collegial entrepreneurialism’ is an approach that builds on collegial processes to protect academic values from the excesses of modernization. This paper examines the perceptions of business academics about the impacts of modernization in autonomous graduate schools of business. The research was undertaken prior to the most recent wave of higher education reform under which most of these schools disappeared. Their experience of three consequences of modernization, ‘hard’ managerialism, academic consumerism and fragmentation of work, provides insight into whether collegiality and academic values can exist within an entrepreneurial academic unit. Results indicate that overt manifestations of modernization are not threatening to ‘collegial entrepreneurialism’. However, in the absence of academic leadership, the more covert influences of consumerism and fragmentation pose a threat to the survival of ‘collegial entrepreneurialism’. Journal: Public Management Review Pages: 317-344 Issue: 3 Volume: 11 Year: 2009 Month: 5 X-DOI: 10.1080/14719030902798248 File-URL: http://hdl.handle.net/10.1080/14719030902798248 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:317-344 Template-Type: ReDIF-Article 1.0 Author-Name: Bram Verschuere Author-X-Name-First: Bram Author-X-Name-Last: Verschuere Author-Name: Dario Barbieri Author-X-Name-First: Dario Author-X-Name-Last: Barbieri Title: Investigating the ‘NPM-ness’ of agencies in Italy and Flanders Abstract: Abstract Autonomous bodies established by or reformed under NPM-inspired reforms should be, from a normative point of view, characterized by (1) structural disaggregation, (2) managerial freedom, (3) contractual relationships with the oversight authorities, and (4) tasks on the operations side of the policy-operations divide. We aim to investigate the extent to which real-life agencies reflect these normative characteristics, by taking as an empirical setting the Flemish and Italian public sectors. Our findings suggest that in reality, the normative NPM ideal type agency is only rarely observed. Secondly, we want to explore the effect of the country, the age, and the tasks of the agency on the extent to which it reflects the characteristics of the NPM ideal-type. We find that Italian agencies better reflect the ideal type compared to their Flemish counterparts, and that there is virtually no effect of agencies' age and tasks on the extent to which they reflect the NPM ideal typical agency. Journal: Public Management Review Pages: 345-373 Issue: 3 Volume: 11 Year: 2009 Month: 5 X-DOI: 10.1080/14719030902798271 File-URL: http://hdl.handle.net/10.1080/14719030902798271 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:345-373 Template-Type: ReDIF-Article 1.0 Author-Name: Arwin van Buuren Author-X-Name-First: Arwin Author-X-Name-Last: van Buuren Author-Name: Derk Loorbach Author-X-Name-First: Derk Author-X-Name-Last: Loorbach Title: Policy innovation in isolation? Abstract: Abstract Innovations in public policy are difficult to realize if decision-making arrangements are not scrutinized at the same time. Rigid institutional arrangements often hinder the realization of policy breakthroughs. Consequently, in the day-to-day practice of public administration, more and more experiments with innovative arrangements towards realizing groundbreaking policy decisions are being seen. Two rather different examples of such arrangements in the Dutch context are transition arenas and pilot projects (proeftuinen). In this article we describe these arrangements from an innovation management perspective and evaluate their functioning by focusing on their approaches to two dilemmas: the dilemma between diversity and closedness within the innovation plans and the dilemma between openness and closedness of the plan in relation to its context, the outside world. From their comparison we can learn about the context-specific application of different innovation plans and the results of different ways of handling these innovation dilemmas. Journal: Public Management Review Pages: 375-392 Issue: 3 Volume: 11 Year: 2009 Month: 5 X-DOI: 10.1080/14719030902798289 File-URL: http://hdl.handle.net/10.1080/14719030902798289 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:375-392 Template-Type: ReDIF-Article 1.0 Author-Name: Louise Brown Author-X-Name-First: Louise Author-X-Name-Last: Brown Title: Innovation in Public Sector Services: Entrepreneurship, Creativity and Management Journal: Public Management Review Pages: 393-394 Issue: 3 Volume: 11 Year: 2009 Month: 5 X-DOI: 10.1080/14719030902860345 File-URL: http://hdl.handle.net/10.1080/14719030902860345 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:393-394 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: The Handbook of Social Capital Journal: Public Management Review Pages: 394-396 Issue: 3 Volume: 11 Year: 2009 Month: 5 X-DOI: 10.1080/14719030902860360 File-URL: http://hdl.handle.net/10.1080/14719030902860360 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:394-396 Template-Type: ReDIF-Article 1.0 Author-Name: Margaret Groeneveld Author-X-Name-First: Margaret Author-X-Name-Last: Groeneveld Title: Guest Editorial Journal: Public Management Review Pages: 399-400 Issue: 4 Volume: 11 Year: 2009 Month: 7 X-DOI: 10.1080/14719030902989466 File-URL: http://hdl.handle.net/10.1080/14719030902989466 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:399-400 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen Brookes Author-X-Name-First: Stephen Author-X-Name-Last: Brookes Author-Name: Jay Wiggan Author-X-Name-First: Jay Author-X-Name-Last: Wiggan Title: Reflecting the Public Value of Sport Abstract: Abstract This article draws on qualitative research that explores the concept of public value in the delivery of sport services by the organization Sport England. The research took place against a backdrop of shifting priorities following the award of the 2012 Olympic Games to London. It highlights the difficulties that exist in measuring the qualitative nature of the public value of sport and suggests there is a need to understand better the idea. Research with organizations involved alongside Sport England in the delivery of sport is described. This explores the potential to create a public value vision, how to measure it and how to focus public value on delivery beyond the aim of ‘sport for sports sake’ and more towards ‘sport for the greater good’. The article argues that this represents a game of ‘two halves’ in which the first half focuses on 2012 with the second half concerned with its legacy. Journal: Public Management Review Pages: 401-420 Issue: 4 Volume: 11 Year: 2009 Month: 7 X-DOI: 10.1080/14719030902989490 File-URL: http://hdl.handle.net/10.1080/14719030902989490 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:401-420 Template-Type: ReDIF-Article 1.0 Author-Name: Margaret Groeneveld Author-X-Name-First: Margaret Author-X-Name-Last: Groeneveld Title: European Sport Governance, Citizens, And The State Abstract: Abstract Theoretical debates surrounding relationships between government, Third Sector organisations, and the citizens they engage with have focussed on managerial concepts of co-production, co-management, and co-governance in the delivery of services. Considering European sport governing federations (specifically those of football/soccer) within the Third Sector, the scale of managing service delivery invites a closer look at co-involvement with citizens and the State along these theoretical dimensions. Co-production, in this case, can be defined as citizens acting together with federations in developing and implementing service provision, for example, volunteers actively involved with organising local level initiatives and activities. Co-management exists when federations work together with the State and citizens in the daily management of their sport governance role. Finally, co-governance actively involves government, federations and citizens in creating public policy and practice. These elements can co-exist; what matters for sport governance is that they involve a deep level of sustainable co-involvement and sharing of responsibility between federations, the State, and the citizens they represent.. Journal: Public Management Review Pages: 421-440 Issue: 4 Volume: 11 Year: 2009 Month: 7 X-DOI: 10.1080/14719030902989516 File-URL: http://hdl.handle.net/10.1080/14719030902989516 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:421-440 Template-Type: ReDIF-Article 1.0 Author-Name: Russell Hoye Author-X-Name-First: Russell Author-X-Name-Last: Hoye Author-Name: Matthew Nicholson Author-X-Name-First: Matthew Author-X-Name-Last: Nicholson Title: Social Capital And Sport Policies In Australia Abstract: Abstract This article analyses how the concept of social capital and related themes of social inclusion, social connectedness and community well-being manifest within sport policies of Australian state governments and how this illustrates a high degree of policy transfer among policy agencies. The article argues that government policy makers appear to have made a number of unfounded assumptions about the relationship between sport and social capital. The article concludes with a discussion of how the use of social capital in these policies illustrates a high degree of policy transfer due to institutional similarities between policy agencies and trans-state communication. Journal: Public Management Review Pages: 441-460 Issue: 4 Volume: 11 Year: 2009 Month: 7 X-DOI: 10.1080/14719030902989524 File-URL: http://hdl.handle.net/10.1080/14719030902989524 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:441-460 Template-Type: ReDIF-Article 1.0 Author-Name: Roy McCree Author-X-Name-First: Roy Author-X-Name-Last: McCree Title: Sport Policy and the New Public Management in the Caribbean Abstract: Abstract One of the major themes in the literature on the New Public Management is the extent to which it can be seen as an expression of policy convergence globally, although there is significant divergence as to the meaning, causes, character and consequences of this convergence. In the context of public sport policy, however, the issue has not been directly examined. In this article, the extent to which the approach to public sport policy in Trinidad and Tobago can be seen as an expression of policy convergence or resurgence is examined in the context of the explosion of such policies around the world during the last decade of the twentieth century. Journal: Public Management Review Pages: 461-476 Issue: 4 Volume: 11 Year: 2009 Month: 7 X-DOI: 10.1080/14719030902989532 File-URL: http://hdl.handle.net/10.1080/14719030902989532 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:461-476 Template-Type: ReDIF-Article 1.0 Author-Name: Richard McGrath Author-X-Name-First: Richard Author-X-Name-Last: McGrath Title: A Discourse Analysis of Australian Local Government Recreation and Sport Plans Provision For People with Disabilities Abstract: Abstract Public sector reforms in Australia have been promoted as ensuring efficiencies and accountability. As a response to these reform requirements, Australian local governments publically provide documented plans regarding service provision. While these documented plans may generally be perceived as value-neutral, they have the potential to imbed particular ideologies as well as ensure certain viewpoints remain entrenched in the current social realm. Using a critical discourse analysis method, this article analysed thirty-one local government sport and recreation plans publicly to assist in identifying and highlighting imbedded values and ideologies regarding community provision for people with disabilities. Results from the analysis indicate that overwhelmingly local government authorities' focus on ensuring the suitability of the built environment. As such, physical access as the problem identifies people with disabilities as a homogonous group who are immobile and as such disenfranchises many other impaired groups. This article also questions the representativeness of people with disabilities in the community consultation process. Journal: Public Management Review Pages: 477-497 Issue: 4 Volume: 11 Year: 2009 Month: 7 X-DOI: 10.1080/14719030902989540 File-URL: http://hdl.handle.net/10.1080/14719030902989540 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:477-497 Template-Type: ReDIF-Article 1.0 Author-Name: Michael P. Sam Author-X-Name-First: Michael P. Author-X-Name-Last: Sam Title: The Public Management of Sport Abstract: Abstract This article proposes that sport policy problems exhibit the characteristics of ‘wicked problems’, in that they are difficult to define/interpret, are based in competing/uncertain causes, and generate further issues when solutions are applied. Drawing from the existing body of empirical work in Australia, Canada, the UK and New Zealand, it is further suggested that the modernization of government's partner national sport organizations (NSOs) is effectively wicked because it results in their commercialization and introduces challenges, dilemmas and tradeoffs. Possible consequences for central government agencies include a further emphasis towards elite sport, and a challenge of ensuring the responsiveness of NSOs in relation to diversity issues and their traditional representative functions. The author speculates on the paradox in the government expectation that commercialized NSOs can be repositories of ‘social capital’. Journal: Public Management Review Pages: 499-514 Issue: 4 Volume: 11 Year: 2009 Month: 7 X-DOI: 10.1080/14719030902989565 File-URL: http://hdl.handle.net/10.1080/14719030902989565 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:499-514 Template-Type: ReDIF-Article 1.0 Author-Name: Elodie Wipf Author-X-Name-First: Elodie Author-X-Name-Last: Wipf Author-Name: Fabien Ohl Author-X-Name-First: Fabien Author-X-Name-Last: Ohl Author-Name: Margaret Groeneveld Author-X-Name-First: Margaret Author-X-Name-Last: Groeneveld Title: Managing natural Locations For Outdoor Recreation Abstract: Abstract In France, the legitimacy of public policy is set in a context of decreasing support for public institutions. As a consequence, policy makers increasingly rely upon the concept of civil society in their political actions. This is the case for the creation of sport policy on contentious issues, such as the use of outdoor recreation sites. This study investigated the origins and operationalization of the policy for consultation regarding the case of outdoor activities. The study observed the intentions of policy-makers and the effects of political choices. To do so required studying the effects of the consultation process and the participation of delegates in the development of tools for resolution of conflicts over use of natural spaces for the purpose of sport. This paper presents a case for conducting participative and co-constructed management of sport and nature, with positive effects supporting this method of public management. Journal: Public Management Review Pages: 515-537 Issue: 4 Volume: 11 Year: 2009 Month: 7 X-DOI: 10.1080/14719030902989599 File-URL: http://hdl.handle.net/10.1080/14719030902989599 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:515-537 Template-Type: ReDIF-Article 1.0 Author-Name: Rob Gray Author-X-Name-First: Rob Author-X-Name-Last: Gray Author-Name: Jesse Dillard Author-X-Name-First: Jesse Author-X-Name-Last: Dillard Author-Name: Crawford Spence Author-X-Name-First: Crawford Author-X-Name-Last: Spence Title: Social Accounting Research as If The World Matters Abstract: Abstract This essay is intended as a self-reflective, auto-critique of the ‘social accounting community’. The essay is directed at the academic community of accountants concerned with social accounting. This `community' is predominantly concerned with English language accounting journals and is preoccupied with the social and environmental practices of the larger private sector organisations. The essay is motivated by a concern over our responsibilities as academics in a world in crisis and a concern that social accounting is losing its energy and revolutionary zeal. This community's social accounting endeavours have taken place in almost complete ignorance of the activities and developments in non accounting communities and, in particular, developments in the public and third sectors. The essay reaches out to the public and third sector work and literature as an illustration of one of the ways in which ‘our’ social accounting can try to prevent itself from becoming moribund. Journal: Public Management Review Pages: 545-573 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030902798222 File-URL: http://hdl.handle.net/10.1080/14719030902798222 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:545-573 Template-Type: ReDIF-Article 1.0 Author-Name: Amanda Ball Author-X-Name-First: Amanda Author-X-Name-Last: Ball Author-Name: Ian Mason Author-X-Name-First: Ian Author-X-Name-Last: Mason Author-Name: Suzana Grubnic Author-X-Name-First: Suzana Author-X-Name-Last: Grubnic Author-Name: Phil Hughes Author-X-Name-First: Phil Author-X-Name-Last: Hughes Title: The Carbon Neutral Public Sector Abstract: Abstract This paper argues for research into the effectiveness of government strategies for a ‘carbon neutral public sector’. We review initiatives in three OECD countries: New Zealand, Australia and the UK. In all jurisdictions, government agencies have consistently stressed ‘leading by example’ as a rationale for adoption. ‘Direct mandate’ by the Prime Minister (NZ); ‘organic development’ from wider central government sustainability initiatives (UK); and a more ‘laissez faire’ approach by Australian Federal and State Governments, were identified as the general pathways leading to implementation. Our assessment indicates: a lack of understanding of the implementation process for carbon neutrality; a need to identify and critically examine the ‘offset threshold’ at which mitigation efforts cease and offsetting is adopted; an absence of any evaluation of the ‘leading by example’ rationale; a lack of inter-country comparisons; a gap in understanding the relationship with economic and social aspects of sustainability; and a need to evaluate the utility of core government departments as the focus of carbon accounting. We urge colleagues to consider research in this area with a view to contributing to the interdisciplinary solutions which we believe are required. Journal: Public Management Review Pages: 575-600 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030902798263 File-URL: http://hdl.handle.net/10.1080/14719030902798263 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:575-600 Template-Type: ReDIF-Article 1.0 Author-Name: Gordon Boyce Author-X-Name-First: Gordon Author-X-Name-Last: Boyce Author-Name: Cindy Davids Author-X-Name-First: Cindy Author-X-Name-Last: Davids Title: Conflict of Interest in Policing and the Public Sector Abstract: Abstract Conflicts of interest are a key factor in the contemporary decline of trust in government and public institutions, eroding public trust in government and democratic systems. Drawing on two unique empirical studies involving policing and the broader public sector, this paper explores the meaning and dimensions of conflict of interest by examining public complaints about conflict of interest and providing distinctive insights into the nature of conflict of interest as a problem for public sector ethics. The paper analyses and explores appropriate regulatory and management approaches for conflict of interest, focusing on three elements: (1) dealing with private interests that are identifiably problematic in the way they clash with the duties of public officials; (2) managing conflicts as they arise in the course of public sector work (manifested in preferential and adverse treatment, and other problematic areas); and (3) developing ethical and accountable organisational cultures. It is concluded that effective and meaningful public sector ethics in the pursuit of the public interest must be based on an ethos of social accountability and a commitment to prioritise the public interest in both fact and appearance. Journal: Public Management Review Pages: 601-640 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030902798255 File-URL: http://hdl.handle.net/10.1080/14719030902798255 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:601-640 Template-Type: ReDIF-Article 1.0 Author-Name: Ram A. Cnaan Author-X-Name-First: Ram A. Author-X-Name-Last: Cnaan Title: Valuing the Contribution of Urban Religious Congregations Abstract: Abstract Nonprofit organizations are known to be beneficial to society but to date no systematic valuation of their contribution has been attempted. The aim of this article is to advance our ability to quantify the known externalities of nonprofit organizations using the case of urban American local religious congregations. Data from two studies in Philadelphia and Wilmington as well as numerous secondary sources are used to advance the study of valuing the contribution of local religious congregations. This is a first comprehensive attempt to value the overall positive externalities of local religious congregations as a means to assess their societal value. Journal: Public Management Review Pages: 641-662 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030902798305 File-URL: http://hdl.handle.net/10.1080/14719030902798305 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:641-662 Template-Type: ReDIF-Article 1.0 Author-Name: Andrew J. Noblet Author-X-Name-First: Andrew J. Author-X-Name-Last: Noblet Author-Name: John J. Rodwell Author-X-Name-First: John J. Author-X-Name-Last: Rodwell Title: Identifying the Predictors of Employee Health and Satisfaction in an Npm Environment Abstract: Abstract The Demand-Control-Support (DCS) model is investigated in the context of police officers working within an organization that has relatively widespread uptake of New Public Management (NPM) practices. A survey of 479 police officers from two geographic regions was undertaken and the results indicate that the DCS offers a simple, yet powerful, framework for identifying the conditions to be managed in an NPM-oriented environment. Job control and work-based support predict all four target variables, strengthening the view that decision-making latitude and support from supervisors and colleagues represent critical resources for promoting the well-being, satisfaction and commitment of public sector employees. Journal: Public Management Review Pages: 663-683 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030902798214 File-URL: http://hdl.handle.net/10.1080/14719030902798214 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:663-683 Template-Type: ReDIF-Article 1.0 Author-Name: Lars Tummers Author-X-Name-First: Lars Author-X-Name-Last: Tummers Author-Name: Victor Bekkers Author-X-Name-First: Victor Author-X-Name-Last: Bekkers Author-Name: Bram Steijn Author-X-Name-First: Bram Author-X-Name-Last: Steijn Title: Policy Alienation of Public Professionals Abstract: Abstract Today, many public professionals feel estranged from the policy programmes they implement; that is, they experience ‘policy alienation’. This is of concern as, for satisfactory implementation, some identification with the policy is required. We conceptualize policy alienation based on the sociological concept of work alienation, and show how this can be used in policy implementation research. Studying a Dutch case of professionals implementing a new work disability decree, we observe how NPM practices increase policy alienation because of a perceived dysfunctional focus on efficiency and results. A large number of policy changes and stricter implementation rules further increased policy alienation. Journal: Public Management Review Pages: 685-706 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030902798230 File-URL: http://hdl.handle.net/10.1080/14719030902798230 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:685-706 Template-Type: ReDIF-Article 1.0 Author-Name: Anthony Wall Author-X-Name-First: Anthony Author-X-Name-Last: Wall Author-Name: Ciaran Connolly Author-X-Name-First: Ciaran Author-X-Name-Last: Connolly Title: The Private Finance Initiative Abstract: Abstract This article considers the development of the Private Finance Initiative (PFI) and contends that it is now deeply embedded and intertwined in policies to renew and modernize the United Kingdom's public services. After briefly reviewing prior research based upon the themes proposed by Broadbent and Laughlin (1999), this article suggests a new research agenda to reflect how the PFI has matured and developed in recent years. Journal: Public Management Review Pages: 707-724 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030902798172 File-URL: http://hdl.handle.net/10.1080/14719030902798172 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:707-724 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Wills Author-X-Name-First: Peter Author-X-Name-Last: Wills Title: Managing Government Property Assets: International Experiences Journal: Public Management Review Pages: 725-728 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030902989623 File-URL: http://hdl.handle.net/10.1080/14719030902989623 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:725-728 Template-Type: ReDIF-Article 1.0 Author-Name: Steve Martin Author-X-Name-First: Steve Author-X-Name-Last: Martin Title: Understanding Public Management Journal: Public Management Review Pages: 728-730 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030903162188 File-URL: http://hdl.handle.net/10.1080/14719030903162188 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:728-730 Template-Type: ReDIF-Article 1.0 Author-Name: Gillian Wright Author-X-Name-First: Gillian Author-X-Name-Last: Wright Title: Managing to Improve Public Services Journal: Public Management Review Pages: 730-731 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030903162204 File-URL: http://hdl.handle.net/10.1080/14719030903162204 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:730-731 Template-Type: ReDIF-Article 1.0 Author-Name: David Lowery Author-X-Name-First: David Author-X-Name-Last: Lowery Title: Microeconomics for Public Managers Journal: Public Management Review Pages: 731-733 Issue: 5 Volume: 11 Year: 2009 Month: 9 X-DOI: 10.1080/14719030903162220 File-URL: http://hdl.handle.net/10.1080/14719030903162220 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:731-733 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: Delivering Public Services: Time for a new theory? Journal: Public Management Review Pages: 1-10 Issue: 1 Volume: 12 Year: 2010 Month: 1 X-DOI: 10.1080/14719030903495232 File-URL: http://hdl.handle.net/10.1080/14719030903495232 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:1-10 Template-Type: ReDIF-Article 1.0 Author-Name: Kristof Steyvers Author-X-Name-First: Kristof Author-X-Name-Last: Steyvers Author-Name: Herwig Reynaert Author-X-Name-First: Herwig Author-X-Name-Last: Reynaert Author-Name: Thomas Block Author-X-Name-First: Thomas Author-X-Name-Last: Block Title: Team Work or Territorial War? Abstract: Abstract This article studies the extent to which the newly created figure of the management team in local government in Flanders might lead to changes in administrative conduct. It uses a new institutionalism perspective in three worlds of action to study the mediating effect of meso-organizational and micro-individual factors on macro-constitutional reform. The empirical analysis (based on an assessment of the reform by the key acting municipal secretaries) highlights the importance of meso-factors for change. Especially the extent to which integrative thinking and independence from politics are present in the administrative logic of appropriateness seems to matter. This is complemented by micro-individual assumptions on the overall improvement of the macro-constitutive framework of reform. Journal: Public Management Review Pages: 11-31 Issue: 1 Volume: 12 Year: 2010 Month: 1 X-DOI: 10.1080/14719030902798297 File-URL: http://hdl.handle.net/10.1080/14719030902798297 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:11-31 Template-Type: ReDIF-Article 1.0 Author-Name: Taejun Cho Author-X-Name-First: Taejun Author-X-Name-Last: Cho Author-Name: Sue R. Faerman Author-X-Name-First: Sue R. Author-X-Name-Last: Faerman Title: An Integrative Approach to Empowerment Abstract: Abstract While public organizations have focused on structural empowerment as a strategy to reform public bureaucracies, there is no consensus on the conceptualization or dimensionality of this construct. In addition, public organizations have paid little attention to the importance of psychological empowerment in their reform efforts. This article examines the construct validity of multidimensional measures of structural empowerment -- consisting of participative decision making, feedback, and delegation -- and psychological empowerment -- consisting of meaning, competence, self-determination, and impact -- and develops an integrative model of empowerment. A confirmatory factor analysis (CFA), conducted with the data from a sample of 191 public employees, showed support for a multifactor model that integrates the two types of empowerment. Journal: Public Management Review Pages: 33-51 Issue: 1 Volume: 12 Year: 2010 Month: 1 X-DOI: 10.1080/14719030902798610 File-URL: http://hdl.handle.net/10.1080/14719030902798610 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:33-51 Template-Type: ReDIF-Article 1.0 Author-Name: Ricardo Gomes Author-X-Name-First: Ricardo Author-X-Name-Last: Gomes Author-Name: Joyce Liddle Author-X-Name-First: Joyce Author-X-Name-Last: Liddle Author-Name: Luciana de Oliveira Miranda Gomes Author-X-Name-First: Luciana Author-X-Name-Last: de Oliveira Miranda Gomes Title: Cross-Cultural Analysis of Stakeholder Identification in Municipal Districts Abstract: Abstract The purpose of this article is to present an empirical, descriptive contribution to the literature on stakeholder management in the area of local government decision making. The research presented here examines the web of interactions, inter-connections and influences on local government authorities in Brazil and England. It provides a cross-cultural survey of Brazilian and English municipal districts with data being analysed using statistical techniques (Chi-squared is calculated to test for goodness of fit and Cronbach's alpha to test reliability). The paper identifies two stakeholder lists for the countries under investigation, and concludes that, despite cultural differences between Brazil and England, there is convergence in the way local government managers identify stakeholders. The empirical evidence provided here supports the hypothesis that stakeholder identification is very likely to be seen as a universal phenomenon. A comprehensive review of the extant literature revealed that this research constitutes the very first cross-cultural investigation that has focused on stakeholder identification in the local government domain. Journal: Public Management Review Pages: 53-75 Issue: 1 Volume: 12 Year: 2010 Month: 1 X-DOI: 10.1080/14719030902800218 File-URL: http://hdl.handle.net/10.1080/14719030902800218 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:53-75 Template-Type: ReDIF-Article 1.0 Author-Name: Gill Harvey Author-X-Name-First: Gill Author-X-Name-Last: Harvey Author-Name: Chris Skelcher Author-X-Name-First: Chris Author-X-Name-Last: Skelcher Author-Name: Eileen Spencer Author-X-Name-First: Eileen Author-X-Name-Last: Spencer Author-Name: Pauline Jas Author-X-Name-First: Pauline Author-X-Name-Last: Jas Author-Name: Kieran Walshe Author-X-Name-First: Kieran Author-X-Name-Last: Walshe Title: Absorptive Capacity in a Non-Market Environment Abstract: Abstract Improved performance by public sector organizations is a political imperative in numerous countries. There are particular challenges in turnaround of poorly performing organizations. Theoretical explanations of the performance trajectories of public organizations, and especially the causes of failure, highlight the importance of knowledge processes, often from an organizational learning perspective. Absorptive capacity provides an alternative way of theorizing the relationships between organizational performance and knowledge processes, derived from the resource-based view of the firm and the broader concept of dynamic capabilities. The article reviews the conceptual, theoretical, and methodological implications of applying absorptive capacity to the performance of public organizations. It concludes that the approach has value and presents a number of propositions to be tested through empirical study, alongside some more general challenges for researchers who wish to study the concept further. The high political salience of public organizations' performance, and the costs of failure, mandates a major research effort on these issues. Journal: Public Management Review Pages: 77-97 Issue: 1 Volume: 12 Year: 2010 Month: 1 X-DOI: 10.1080/14719030902817923 File-URL: http://hdl.handle.net/10.1080/14719030902817923 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:77-97 Template-Type: ReDIF-Article 1.0 Author-Name: Shlomo Mizrahi Author-X-Name-First: Shlomo Author-X-Name-Last: Mizrahi Author-Name: Eran Vigoda-Gadot Author-X-Name-First: Eran Author-X-Name-Last: Vigoda-Gadot Author-Name: Nissim Cohen Author-X-Name-First: Nissim Author-X-Name-Last: Cohen Title: Trust, Participation and Performance Abstract: Abstract This article studies the possible impact of citizen and worker participation in decision making (PDM) in the Israeli National Insurance Institute (INI) on the perceived performance of this organization, and trust in it. Such an impact is expected according to the rationales suggested by the New Public Management (NPM) approach. The findings show that customers and employees of the INI correlate trust with performance and outcomes much more than with participation in decision-making processes. We suggest a potential explanation for the weak relationship between PDM and trust based on the idea of alternative politics and segments of the political culture. Journal: Public Management Review Pages: 99-126 Issue: 1 Volume: 12 Year: 2010 Month: 1 X-DOI: 10.1080/14719030902817949 File-URL: http://hdl.handle.net/10.1080/14719030902817949 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:99-126 Template-Type: ReDIF-Article 1.0 Author-Name: Céline Desmarais Author-X-Name-First: Céline Author-X-Name-Last: Desmarais Author-Name: Emmanuel Abord de Chatillon Author-X-Name-First: Emmanuel Author-X-Name-Last: Abord de Chatillon Title: Are There Still Differences Between the Roles of Private and Public Sector Managers?1 Abstract: Abstract In France, the differences between public and private organizations seem to have been reduced by the ubiquity of some management tools and approaches, and, at the same time, highlighted by the political environment, stereotypes, and negative perceptions of French public management. Given this confusion, systematic empirical studies are needed to determine the degree of convergence, if any, between management in the public and private sectors. The present study analyzed a survey of 908 managers, in order to determine whether differences in managerial practices still exist. Our results show that some differences do persist, although they are relatively small. Journal: Public Management Review Pages: 127-149 Issue: 1 Volume: 12 Year: 2010 Month: 1 X-DOI: 10.1080/14719030902817931 File-URL: http://hdl.handle.net/10.1080/14719030902817931 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:127-149 Template-Type: ReDIF-Article 1.0 Author-Name: Michael Macaulay Author-X-Name-First: Michael Author-X-Name-Last: Macaulay Title: Governance in Dark Times Journal: Public Management Review Pages: 151-154 Issue: 1 Volume: 12 Year: 2010 Month: 1 X-DOI: 10.1080/14719030903429504 File-URL: http://hdl.handle.net/10.1080/14719030903429504 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:151-154 Template-Type: ReDIF-Article 1.0 Author-Name: Kelly LeRoux Author-X-Name-First: Kelly Author-X-Name-Last: LeRoux Title: Out of Reach: Place, Poverty, and the New American Welfare State Journal: Public Management Review Pages: 154-156 Issue: 1 Volume: 12 Year: 2010 Month: 1 X-DOI: 10.1080/14719030903429512 File-URL: http://hdl.handle.net/10.1080/14719030903429512 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:154-156 Template-Type: ReDIF-Article 1.0 Author-Name: Susan Webb Yackee Author-X-Name-First: Susan Webb Author-X-Name-Last: Yackee Title: Teaching, Tasks, and Trust Journal: Public Management Review Pages: 156-159 Issue: 1 Volume: 12 Year: 2010 Month: 1 X-DOI: 10.1080/14719030903429520 File-URL: http://hdl.handle.net/10.1080/14719030903429520 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:156-159 Template-Type: ReDIF-Article 1.0 Author-Name: Koen Verhoest Author-X-Name-First: Koen Author-X-Name-Last: Verhoest Author-Name: Paola Mattei Author-X-Name-First: Paola Author-X-Name-Last: Mattei Title: Special Issue on ‘Welfare governance reforms and effects in the Post-Golden Age’ Journal: Public Management Review Pages: 163-171 Issue: 2 Volume: 12 Year: 2010 Month: 3 X-DOI: 10.1080/14719031003616024 File-URL: http://hdl.handle.net/10.1080/14719031003616024 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:163-171 Template-Type: ReDIF-Article 1.0 Author-Name: Paul Pennings Author-X-Name-First: Paul Author-X-Name-Last: Pennings Title: Exploring Variations in the Political Discourse on Public Sector Reforms, 1981--2005 Abstract: Abstract This article explores the patterned variations in the references in election manifestos of political parties in OECD countries to market-oriented reforms of the public sector, irrespective whether these references are in favour of these reforms or not. It is expected that these variations are structured by institutional features which are related to national, partisan and sectoral differences. The empirical analysis shows that the national differences between parties are influenced by their membership of ‘families of nations’ since the adoption of market principles is expected to be ideologically more acceptable in, for example, the Anglo-Saxon world than in Scandinavia. The recent differences between the main party groups are modest, which means that these reforms have become equally ‘important’ for the established party families that dominate the governments in the selected OECD countries. The differences between policy sectors are partly due to their relation with the welfare state. Most references to reforms are made in the policy sector infrastructure which reflects the numerous attempts to liberalize and privatize this sector. The increase of references to reforms in some sectors that are related to the welfare state (e.g. social affairs and health care) does not coincide with less public expenditures due to the path dependency of spending in these sectors. The diffusion of public sector reforms does not lead to convergence between parties in the sense that national, partisan and sectoral differences become smaller over time. Journal: Public Management Review Pages: 173-190 Issue: 2 Volume: 12 Year: 2010 Month: 3 X-DOI: 10.1080/14719031003616073 File-URL: http://hdl.handle.net/10.1080/14719031003616073 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:173-190 Template-Type: ReDIF-Article 1.0 Author-Name: Ståle Opedal Author-X-Name-First: Ståle Author-X-Name-Last: Opedal Author-Name: Hilmar Rommetvedt Author-X-Name-First: Hilmar Author-X-Name-Last: Rommetvedt Title: From Politics to Management -- or More Politics? Abstract: Abstract Public sector reforms in numerous countries have been inspired by ideas of New Public Management. Politicians are advised to keep an arm's length distance, giving administrators and managers more autonomy. This article analyses the impact of recent hospital reforms in Denmark, Norway and the United Kingdom on the involvement of MPs in hospital-related matters. The authors argue that reforms need to be analysed not only with respect to political-administrative relations but also to the allocation of political-democratic authority. The analyses show that parliamentary questioning on hospital matters is not restrained by managerialist reforms. Journal: Public Management Review Pages: 191-212 Issue: 2 Volume: 12 Year: 2010 Month: 3 X-DOI: 10.1080/14719031003616115 File-URL: http://hdl.handle.net/10.1080/14719031003616115 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:191-212 Template-Type: ReDIF-Article 1.0 Author-Name: Alexander Haarmann Author-X-Name-First: Alexander Author-X-Name-Last: Haarmann Author-Name: Tanja Klenk Author-X-Name-First: Tanja Author-X-Name-Last: Klenk Author-Name: Philine Weyrauch Author-X-Name-First: Philine Author-X-Name-Last: Weyrauch Title: Exit, Choice -- and What About Voice? Abstract: Abstract The challenges of the post-golden age of the welfare state have led to reforms, which also concern the governance of welfare organizations. Linking public administration and social policy research, the article sheds light on the transformation of health insurance administration in the three corporatist welfare states Germany, France, and the Netherlands. The article concentrates on stakeholder participation via boards. The findings are assessed using an analytical framework based on the trichotomy exit, choice, and voice, which is a further development of the work of Albert O. Hirschman (1970). The article shows that the dimension of public involvement (‘collective voice’), although in urgent need of adaption, has been neglected in the process of reforms, especially in Germany and France. Journal: Public Management Review Pages: 213-231 Issue: 2 Volume: 12 Year: 2010 Month: 3 X-DOI: 10.1080/14719031003616289 File-URL: http://hdl.handle.net/10.1080/14719031003616289 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:213-231 Template-Type: ReDIF-Article 1.0 Author-Name: Ana Isabel Melo Author-X-Name-First: Ana Isabel Author-X-Name-Last: Melo Author-Name: Cláudia S. Sarrico Author-X-Name-First: Cláudia S. Author-X-Name-Last: Sarrico Author-Name: Zoe Radnor Author-X-Name-First: Zoe Author-X-Name-Last: Radnor Title: The Influence of Performance Management Systems on Key Actors in Universities Abstract: Abstract The aim of this article is to understand to what extent the introduction of performance management systems has affected the roles and influences of the key actors in the governance of universities, especially the role of academics, and whether or not the introduction of these systems has altered accountability regimes within universities. Results from a high performing English university show that, in spite of a substantial increase in the measurement of performance in most areas, there seems to be a lack of action, especially regarding individual performance. In relation to the key actors in the governance of the university, it is clear that they are now held more accountable, especially in a managerial way, mainly resulting from pressures coming both from the State and the market, and their roles have changed. Journal: Public Management Review Pages: 233-254 Issue: 2 Volume: 12 Year: 2010 Month: 3 X-DOI: 10.1080/14719031003616479 File-URL: http://hdl.handle.net/10.1080/14719031003616479 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:233-254 Template-Type: ReDIF-Article 1.0 Author-Name: Morten Balle Hansen Author-X-Name-First: Morten Balle Author-X-Name-Last: Hansen Title: Marketization and Economic Performance Abstract: Abstract The public management reforms of the past three decades have been characterized by organizational innovations usually associated with New Public Management (NPM) and reinventing government. In particular, neoliberal ideas of strengthening market mechanisms in the public sector have been prominent. In the empirical literature focusing on the consequences of marketization, most studies have examined technical services such as refuse collection while very few have focused on the social sector. In this article, an example of the general trend towards marketization conducted within the social sector is analysed. A reform enforcing compulsory competitive tendering in homecare for elderly people in Denmark is analysed and its relation to measures of economic performance is explored. Two competing models of marketization are contrasted in the analysis: a problem solving model inspired by public choice ideology, in which marketization processes are seen as driven by work-related concerns for efficiency and performance, and a macro phenomenological institutional model, in which innovation processes are seen as driven by factors related to hegemonic ideologies, legitimacy concerns and coercive enforcement. Very little impact on economic performance is found, which lends support to an institutional interpretation of the findings. Journal: Public Management Review Pages: 255-274 Issue: 2 Volume: 12 Year: 2010 Month: 3 X-DOI: 10.1080/14719031003616644 File-URL: http://hdl.handle.net/10.1080/14719031003616644 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:255-274 Template-Type: ReDIF-Article 1.0 Author-Name: Annick Willem Author-X-Name-First: Annick Author-X-Name-Last: Willem Author-Name: Ans De Vos Author-X-Name-First: Ans Author-X-Name-Last: De Vos Author-Name: Marc Buelens Author-X-Name-First: Marc Author-X-Name-Last: Buelens Title: Comparing Private and Public Sector Employees' Psychological Contracts Abstract: Abstract To study whether public sector employees are a different type of employee with different expectations than the private sector employees, we look at differences in the generic dimensions of their psychological contract. Data from a survey of 4956 Belgian employees show that, compared to private sector employees, public sector employees attach less importance to career development opportunities and financial rewards promises, and perceive these promises as less fulfilled. They also perceive social atmosphere and work--life balance as less fulfilled. Furthermore, we observed significant gender differences in the importance and fulfilment of the psychological contract. Journal: Public Management Review Pages: 275-302 Issue: 2 Volume: 12 Year: 2010 Month: 3 X-DOI: 10.1080/14719031003620323 File-URL: http://hdl.handle.net/10.1080/14719031003620323 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:275-302 Template-Type: ReDIF-Article 1.0 Author-Name: Rhys Andrews Author-X-Name-First: Rhys Author-X-Name-Last: Andrews Author-Name: George Boyne Author-X-Name-First: George Author-X-Name-Last: Boyne Title: Better Public Services Abstract: Abstract In this article we argue that public management scholars share a purpose that goes beyond scientific understanding of managerial and organizational behaviour and outcomes. A widespread, if seldom explicitly articulated, assumption in the field is that public management research can contribute to better public services, either by offering theoretical critiques of governmental reforms or providing empirical evidence on ‘what works’. In this sense, public management aspires to the status of a ‘design science’ that seeks not only to explain how public services are managed, but also to draw conclusions on how their management arrangements can be improved. Journal: Public Management Review Pages: 307-321 Issue: 3 Volume: 12 Year: 2010 Month: 5 X-DOI: 10.1080/14719030903286656 File-URL: http://hdl.handle.net/10.1080/14719030903286656 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:307-321 Template-Type: ReDIF-Article 1.0 Author-Name: Martin Powell Author-X-Name-First: Martin Author-X-Name-Last: Powell Author-Name: Ian Greener Author-X-Name-First: Ian Author-X-Name-Last: Greener Author-Name: Isabelle Szmigin Author-X-Name-First: Isabelle Author-X-Name-Last: Szmigin Author-Name: Shane Doheny Author-X-Name-First: Shane Author-X-Name-Last: Doheny Author-Name: Nick Mills Author-X-Name-First: Nick Author-X-Name-Last: Mills Title: Broadening the Focus of Public Service Consumerism Abstract: Abstract The figure of the consumer has been central to the UK New Labour government's approach to reforming public services. However, this article is critical of the narrow debate of the Government and its critics around the consumer as chooser. It aims to broaden the debate by drawing attention to relatively neglected historical, geographical and conceptual material on consumerism in order to present a wider view of the consumer of public services. Journal: Public Management Review Pages: 323-339 Issue: 3 Volume: 12 Year: 2010 Month: 5 X-DOI: 10.1080/14719030903286615 File-URL: http://hdl.handle.net/10.1080/14719030903286615 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:323-339 Template-Type: ReDIF-Article 1.0 Author-Name: Laurence J. O'Toole Author-X-Name-First: Laurence J. Author-X-Name-Last: O'Toole Author-Name: Kenneth J. Meier Author-X-Name-First: Kenneth J. Author-X-Name-Last: Meier Title: In Defense of Bureaucracy Abstract: Abstract Managerial capacity, meant as available potential for managerial resources to be deployed when needed, can be considered ‘slack’ in a public organization during normal times, but recent developments in the research literature of public administration suggest that such capacity can sometimes contribute to public program performance. Does managerial capacity help to dampen or eliminate the effects of sizeable and negative budget shocks on the outcomes of public organizations? This question is investigated in a set of 1,000 organizations over an eight-year period. For the most part, and largely due to managerial adjustments, budgetary shocks of 10 percent or more have only limited or no negative impacts on performance in the short term. They do, however, cause a drop in performance for certain outcome measures, both immediately and in the following year. Sufficient managerial capacity, however, mitigates these negative performance effects. The findings point toward a key question with which public managers must wrestle: how to balance the costs of slack against the benefits that capacity-as-slack can generate when environmental shocks threaten to disrupt the operation of public programs. Journal: Public Management Review Pages: 341-361 Issue: 3 Volume: 12 Year: 2010 Month: 5 X-DOI: 10.1080/14719030903286599 File-URL: http://hdl.handle.net/10.1080/14719030903286599 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:341-361 Template-Type: ReDIF-Article 1.0 Author-Name: Liisa Häikiö Author-X-Name-First: Liisa Author-X-Name-Last: Häikiö Title: The Diversity of Citizenship and Democracy in Local Public Management Reform Abstract: Abstract This article conceptualizes the diversity of citizenship and democracy in urban settings by studying the cultural and discursive structures of local public management reform. The reform in question is founded on the ideas of new public management. It has been suggested that in these kinds of reforms, citizens are transformed into consumers. However, this discursive case study shows that this is a simplistic and narrow view by conceptualizing the ways in which people's positions and democracy are interpreted locally. Definitions of local citizenship and democracy are framed simultaneously by multiple discourses, both local and global, yielding a local mixture of citizenship, consumerism and clientism. Representative, expert, participatory and user democracy are all present in the cultural structures of the plans for local government reform, but discourses that afford powerful positions to local citizens remain marginal. Citizens are not identified as being extensively involved in urban governance practices. A strengthening of political agency requires that diverse positions of local citizens and forms of democracy are considered in relation to each other and in relation to power structures and resources. Journal: Public Management Review Pages: 363-384 Issue: 3 Volume: 12 Year: 2010 Month: 5 X-DOI: 10.1080/14719030903286649 File-URL: http://hdl.handle.net/10.1080/14719030903286649 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:363-384 Template-Type: ReDIF-Article 1.0 Author-Name: Adina Iulia Dudau Author-X-Name-First: Adina Iulia Author-X-Name-Last: Dudau Author-Name: Laura McAllister Author-X-Name-First: Laura Author-X-Name-Last: McAllister Title: Developing Collaborative Capabilities by Fostering Diversity in Organizations Abstract: Abstract This article considers some of the risks associated with multi-agency working, especially barriers to collaboration within partnerships between public agencies and their core professions. The article explores the hypothesis that an inability to act collaboratively comes from a fundamental resistance to diversity, both within and across organizational and professional boundaries. It uses a case study of two interacting partnership settings from youth justice and from safeguarding children and young people. The research examines how better integrated, more diversity astute partnerships might act as a catalyst for others to establish better collaboration. Journal: Public Management Review Pages: 385-402 Issue: 3 Volume: 12 Year: 2010 Month: 5 X-DOI: 10.1080/14719030903286623 File-URL: http://hdl.handle.net/10.1080/14719030903286623 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:385-402 Template-Type: ReDIF-Article 1.0 Author-Name: Sung Min Park Author-X-Name-First: Sung Min Author-X-Name-Last: Park Title: The Effects of Personnel Reform Systems on Georgia State Employees' Attitudes Abstract: Abstract In order to maximize the value of human resources, today's reformers have abandoned traditional merit systems, calling instead for public personnel management systems based on a set of new principles known as managerialism. The study at hand, conceived within a principal--agent theoretical framework and using a confirmatory factor analysis (CFA), a hierarchical regression model and a structural equation model (SEM), probed four personnel reform effects in the state of Georgia: (1) a monetary incentive system (i.e. a merit pay system); (2) a performance monitoring system (i.e. a performance appraisal system); (3) a knowledge incentive system (i.e. a training and development system); and (3) a discretionary controlling system (i.e. an at-will system). The research findings indicate that all four personnel reform systems are directly and indirectly associated with organizational consequences. Among these effects, discretionary controlling and performance monitoring systems are most salient and are most effective at enhancing the level of an agent's work motivation and job satisfaction as well as decreasing their turnover intentions. Implications and limitations of this research are also discussed. Journal: Public Management Review Pages: 403-437 Issue: 3 Volume: 12 Year: 2010 Month: 5 X-DOI: 10.1080/14719030903286631 File-URL: http://hdl.handle.net/10.1080/14719030903286631 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:403-437 Template-Type: ReDIF-Article 1.0 Author-Name: Tobias Jung Author-X-Name-First: Tobias Author-X-Name-Last: Jung Title: Citizens, co-producers, customers, clients, captives? A critical review of consumerism and public services1 Abstract: Abstract Consumerism and choice have become prominent ideas in the design and delivery of public services. Often perceived as a way to improve the quality and value of public services, potential downsides and areas of concern that relate to a consumerist approach are frequently ignored. This review essay takes a critical stance on the application of a consumerist discourse to public service provision and management by exploring four key areas of concern: definitional problems, questions about the concept's transferability from a private to a public sector setting, the problematic nature of ‘choice’, and difficulties associated with implementing consumerist ideas within public service contexts.. Journal: Public Management Review Pages: 439-446 Issue: 3 Volume: 12 Year: 2010 Month: 5 X-DOI: 10.1080/14719031003787940 File-URL: http://hdl.handle.net/10.1080/14719031003787940 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:439-446 Template-Type: ReDIF-Article 1.0 Author-Name: James Guthrie Author-X-Name-First: James Author-X-Name-Last: Guthrie Author-Name: Amanda Ball Author-X-Name-First: Amanda Author-X-Name-Last: Ball Author-Name: Federica Farneti Author-X-Name-First: Federica Author-X-Name-Last: Farneti Title: Advancing Sustainable Management of Public and Not For Profit Organizations Abstract: Abstract The article is located in the social and environmental accounting research (SEAR) literature. A considerable body of work in the SEAR literature investigates the accounting and management practices and motives of businesses that report on their social, environmental or sustainability impacts. The potential value that researchers might derive in turning their attention to public services, social, environmental or sustainability practices, however, has been largely overlooked. The main objective of the article is to review relevant literature and ideas concerning accounting and accountability as key processes in advancing sustainability practices. The article also reviews the contributions to this PMR Special Issue and draws several conclusions. Journal: Public Management Review Pages: 449-459 Issue: 4 Volume: 12 Year: 2010 Month: 7 X-DOI: 10.1080/14719037.2010.496254 File-URL: http://hdl.handle.net/10.1080/14719037.2010.496254 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:449-459 Template-Type: ReDIF-Article 1.0 Author-Name: Jane Broadbent Author-X-Name-First: Jane Author-X-Name-Last: Broadbent Author-Name: Richard Laughlin Author-X-Name-First: Richard Author-X-Name-Last: Laughlin Author-Name: Ghazwa Alwani-Starr Author-X-Name-First: Ghazwa Author-X-Name-Last: Alwani-Starr Title: Steering for Sustainability Abstract: Abstract This article seeks to bridge theory and practice. It provides a theoretical model of steering that is used to explore the practical issues of implementing changes to achieve sustainability in Higher Education in England. The article highlights the importance of both regulation and resource flows as mechanisms to drive change. It argues that, unlike many changes imposed in the public services, achieving sustainability is ‘regulative and amenable to substantive justification’ and illustrates some changes that are being developed by members of organizations without either regulatory push or financial incentive. As well as describing the complexity of the levers of change in this area, the article highlights that some large scale changes are nevertheless dependent on the availability of financial resources. Finally the article argues for Higher Education to be an exemplar and leader of sustainability in public service delivery. Journal: Public Management Review Pages: 461-473 Issue: 4 Volume: 12 Year: 2010 Month: 7 X-DOI: 10.1080/14719037.2010.496257 File-URL: http://hdl.handle.net/10.1080/14719037.2010.496257 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:461-473 Template-Type: ReDIF-Article 1.0 Author-Name: Jeffrey Unerman Author-X-Name-First: Jeffrey Author-X-Name-Last: Unerman Author-Name: Brendan O'Dwyer Author-X-Name-First: Brendan Author-X-Name-Last: O'Dwyer Title: Ngo Accountability And Sustainability Issues In The Changing Global Environment Abstract: Abstract This article, based on a plenary lecture given at the First International Conference on Sustainable Management of Public and Not for Profit Organizations held at the University of Bologna, Forli Campus, Italy in July 2009, provides an overview of issues in non-governmental organization (NGO) accountability that are of particular relevance in the current changing global context -- in particular, a context combining economic slowdown and global warming. Journal: Public Management Review Pages: 475-486 Issue: 4 Volume: 12 Year: 2010 Month: 7 X-DOI: 10.1080/14719037.2010.496258 File-URL: http://hdl.handle.net/10.1080/14719037.2010.496258 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:475-486 Template-Type: ReDIF-Article 1.0 Author-Name: Riccardo Mussari Author-X-Name-First: Riccardo Author-X-Name-Last: Mussari Author-Name: Patrizio Monfardini Author-X-Name-First: Patrizio Author-X-Name-Last: Monfardini Title: Practices of Social Reporting in Public Sector and Non-profit Organizations Abstract: Abstract Social accounting and reporting practices are widely adopted all over the world by various kinds of organizations. While most of the literature focuses on private corporations, in recent years several scholars have called for more attention to be directed towards public and non-profit sectors' reporting practices. This article offers an overview of the main peculiarities of social reporting with reference to the Italian not-for-profit and public sectors. In particular, adopting an Institutional Theory approach, the article discusses reasons that social reporting practices demonstrate a process of convergence towards a partially regulated framework. Journal: Public Management Review Pages: 487-492 Issue: 4 Volume: 12 Year: 2010 Month: 7 X-DOI: 10.1080/14719037.2010.496262 File-URL: http://hdl.handle.net/10.1080/14719037.2010.496262 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:487-492 Template-Type: ReDIF-Article 1.0 Author-Name: Luca Mazzara Author-X-Name-First: Luca Author-X-Name-Last: Mazzara Author-Name: Daniela Sangiorgi Author-X-Name-First: Daniela Author-X-Name-Last: Sangiorgi Author-Name: Benedetta Siboni Author-X-Name-First: Benedetta Author-X-Name-Last: Siboni Title: Public Strategic Plans In Italian local Governments Abstract: Abstract Internationally, the concept of sustainability development (SD) has been of increasing relevance since the Brundtland report was published. The European Commission (EC) has published a variety of documents that encourage member states to adopt SD strategies. This article analyses fourteen voluntary contemporary strategic plans (SPs) of Italian local governments (LGs) published on-line, in order to verify if there is a sustainability development focus. Strategic planning is still in its initial stage. Nevertheless, the study concluded that the group of SPs analysed appears to be aligned with EC recommendations. Journal: Public Management Review Pages: 493-509 Issue: 4 Volume: 12 Year: 2010 Month: 7 X-DOI: 10.1080/14719037.2010.496264 File-URL: http://hdl.handle.net/10.1080/14719037.2010.496264 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:493-509 Template-Type: ReDIF-Article 1.0 Author-Name: Anna Lee Rowe Author-X-Name-First: Anna Lee Author-X-Name-Last: Rowe Author-Name: James Guthrie Author-X-Name-First: James Author-X-Name-Last: Guthrie Title: The Chinese Government's Formal Institutional Influence On Corporate Environmental Management Abstract: Abstract This article reports on part of a larger empirical study examining senior managers' perceptions of corporate environmental management (CEM) and reporting in China. ‘Coercive government institutional involvement’ emerged as one of the major influencing themes of CEM. The state regulatory regime has been perceived by Chinese managers to be the most influential, most complex and least predictable in terms of organizational environmental performance. The study found that environmental management systems that work in developed nations should not be directly transplanted to developing nations without considering institutional contexts. Notwithstanding China's dynamic economic boom and modernization, the State still exerts institutional influence on CEM. Journal: Public Management Review Pages: 511-529 Issue: 4 Volume: 12 Year: 2010 Month: 7 X-DOI: 10.1080/14719037.2010.496265 File-URL: http://hdl.handle.net/10.1080/14719037.2010.496265 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:511-529 Template-Type: ReDIF-Article 1.0 Author-Name: John Dumay Author-X-Name-First: John Author-X-Name-Last: Dumay Author-Name: James Guthrie Author-X-Name-First: James Author-X-Name-Last: Guthrie Author-Name: Federica Farneti Author-X-Name-First: Federica Author-X-Name-Last: Farneti Title: Gri Sustainability Reporting Guidelines For Public And Third Sector Organizations Abstract: Abstract This article provides a critique of the Global Reporting Initiatives (GRI) guidelines, sustainability reporting (SR) guidelines and also examines their applicability to public and third sector organizations. The article finds that these guidelines promote a ‘managerialist’ approach to sustainability rather than an ecological and eco-justice informed approach, potentially causing them to fall into an evaluatory trap. This means that they do not contribute to sustainability. Since public and third sector organizations have yet to take up SR with the same fervour as the private sector, the opportunity exists to learn from the critique of the use of the GRI reports in practice. As such this article examines the implications of this finding for public and third sector organizations. A conclusion is that there is an opportunity for the GRI to develop guidelines further in line with existing practice to increase their relevance and utility. Journal: Public Management Review Pages: 531-548 Issue: 4 Volume: 12 Year: 2010 Month: 7 X-DOI: 10.1080/14719037.2010.496266 File-URL: http://hdl.handle.net/10.1080/14719037.2010.496266 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:531-548 Template-Type: ReDIF-Article 1.0 Author-Name: Nonna Martinov-Bennie Author-X-Name-First: Nonna Author-X-Name-Last: Martinov-Bennie Author-Name: Angela Hecimovic Author-X-Name-First: Angela Author-X-Name-Last: Hecimovic Title: Assurance of Australian Natural Resource Management Abstract: Abstract This article traces the challenges encountered in the development of appropriate guidance for an Australian public sector organization embarking on meeting its legislated responsibility of carrying out audits of natural resource management practices and performance, a new and challenging field of audit. The evidence suggests that the development of such guidance is complex, involving significant research development and innovation in which the current array of existing standards or guidance on sustainability and audit were of limited value. Journal: Public Management Review Pages: 549-565 Issue: 4 Volume: 12 Year: 2010 Month: 7 X-DOI: 10.1080/14719037.2010.496267 File-URL: http://hdl.handle.net/10.1080/14719037.2010.496267 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:549-565 Template-Type: ReDIF-Article 1.0 Author-Name: Brian William Head Author-X-Name-First: Brian William Author-X-Name-Last: Head Title: Public Management Research Abstract: Abstract Are public management researchers sufficiently addressing the contemporary challenges and changes in the real world of public management, including the challenges identified by public management practitioners themselves? If research is to be relevant for senior public managers, it should engage with these contemporary trends and challenges. The article thus raises some normative as well as analytical aspects of research. Research effort should place considerable weight on understanding and responding to the challenges articulated by public management practitioners. This will enable researchers and practitioners to navigate better the ‘swamp’ of complex and wicked problems, rather than be content with theory-building on the ‘high ground’. Journal: Public Management Review Pages: 571-585 Issue: 5 Volume: 12 Year: 2010 Month: 9 X-DOI: 10.1080/14719031003633987 File-URL: http://hdl.handle.net/10.1080/14719031003633987 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:571-585 Template-Type: ReDIF-Article 1.0 Author-Name: Antonio F. Tavares Author-X-Name-First: Antonio F. Author-X-Name-Last: Tavares Author-Name: Pedro J. Camões Author-X-Name-First: Pedro J. Author-X-Name-Last: Camões Title: New Forms of Local Governance Abstract: Abstract This article seeks to identify which factors lead local governments to use corporate public sector organizations, particularly municipal corporations, for service delivery. The authors argue that local officials trade off bureaucratic costs of in-house production with agency costs of external delegation to municipal corporations when deciding how to deliver local public services. Econometric models are employed to test this explanation for the adoption of municipal corporations by 278 Portuguese local governments. The results indicate that organizational size, financial independency and fiscal surplus, as well as ideological concerns and the activity of local interest groups, drive choices of local governance structures. Journal: Public Management Review Pages: 587-608 Issue: 5 Volume: 12 Year: 2010 Month: 9 X-DOI: 10.1080/14719031003633193 File-URL: http://hdl.handle.net/10.1080/14719031003633193 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:587-608 Template-Type: ReDIF-Article 1.0 Author-Name: Celine Chew Author-X-Name-First: Celine Author-X-Name-Last: Chew Title: Strategic Positioning And Organizational Adaptation In Social Enterprise Subsidiaries Of Voluntary Organizations Abstract: Abstract This article examines a new organizational form, the community interest company (CIC), as a means for voluntary and charitable organizations to embark on formalized social enterprise activities in the UK. A combination of social, economic, legal and strategic positioning factors has influenced charities to set up CICs as social enterprise subsidiaries to complement their public service work. CICs with charitable origins have relatively weak strategic positions, which are distinct from those of their parent charities. This difference creates tensions in the relationship between the CICs and their parent charities, which have implications for the management of third sector social enterprises. Journal: Public Management Review Pages: 609-634 Issue: 5 Volume: 12 Year: 2010 Month: 9 X-DOI: 10.1080/14719031003633961 File-URL: http://hdl.handle.net/10.1080/14719031003633961 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:609-634 Template-Type: ReDIF-Article 1.0 Author-Name: Adrian Sargeant Author-X-Name-First: Adrian Author-X-Name-Last: Sargeant Author-Name: Jen Shang Author-X-Name-First: Jen Author-X-Name-Last: Shang Author-Name: Haseeb Shabbir Author-X-Name-First: Haseeb Author-X-Name-Last: Shabbir Title: The Social Marketing of Giving Abstract: Abstract Despite significant government efforts to bolster individual philanthropy, giving by individuals (as a percentage of household income) has remained remarkably static and participation in many western countries is declining. This article explores the role that governments might play in facilitating growth, from a social marketing perspective. Drawing on research from multiple domains this article proposes an easily accessible and actionable framework (1) to inform public policy and (2) to guide further impactful academic research, with the objective of increasing both participation in, and the monetary value of, individual giving. Journal: Public Management Review Pages: 635-662 Issue: 5 Volume: 12 Year: 2010 Month: 9 X-DOI: 10.1080/14719031003633953 File-URL: http://hdl.handle.net/10.1080/14719031003633953 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:635-662 Template-Type: ReDIF-Article 1.0 Author-Name: James Downe Author-X-Name-First: James Author-X-Name-Last: Downe Author-Name: Clive Grace Author-X-Name-First: Clive Author-X-Name-Last: Grace Author-Name: Steve Martin Author-X-Name-First: Steve Author-X-Name-Last: Martin Author-Name: Sandra Nutley Author-X-Name-First: Sandra Author-X-Name-Last: Nutley Title: Theories Of Public Service Improvement Abstract: Abstract The use of performance auditing and inspection as tools of public services reform is a key feature of contemporary public management. In the UK, external assessments of organizational capacity and performance play a pivotal role in attempts to drive public service improvement. However significant differences have emerged between the local government performance assessment frameworks which now operate in England, Scotland and Wales. These reflect contrasting theories of improvement and differences in the relationships between central government, local authorities and audit bodies. Journal: Public Management Review Pages: 663-678 Issue: 5 Volume: 12 Year: 2010 Month: 9 X-DOI: 10.1080/14719031003633201 File-URL: http://hdl.handle.net/10.1080/14719031003633201 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:663-678 Template-Type: ReDIF-Article 1.0 Author-Name: Edward Deverell Author-X-Name-First: Edward Author-X-Name-Last: Deverell Title: Flexibility and Rigidity in Crisis Management and Learning at Swedish Public Organizations Abstract: Abstract To date the relationship between crises, organizational crisis management, and learning has been understudied. In an effort to broaden theoretical understandings of the relation between crisis and learning, this article analyses the crisis management and learning processes of two public organizations during a sequence of two failures. A framework of rigidity versus flexibility in response is utilized in the analysis. The findings are discussed in relation to their implications for the nexus between crisis and learning. The study concludes by raising four hypotheses for further research. Journal: Public Management Review Pages: 679-700 Issue: 5 Volume: 12 Year: 2010 Month: 9 X-DOI: 10.1080/14719031003633946 File-URL: http://hdl.handle.net/10.1080/14719031003633946 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:679-700 Template-Type: ReDIF-Article 1.0 Author-Name: Ricardo Corrêa Gomes Author-X-Name-First: Ricardo Corrêa Author-X-Name-Last: Gomes Author-Name: Joyce Liddle Author-X-Name-First: Joyce Author-X-Name-Last: Liddle Author-Name: Luciana Oliveira Miranda Gomes Author-X-Name-First: Luciana Oliveira Miranda Author-X-Name-Last: Gomes Title: A Five-Sided Model Of Stakeholder Influence Abstract: Abstract This article aims to contribute to stakeholder theory by comparing the arena in which public managers make decisions. The description is based on a cross-national investigation carried out in England (2002) and in Brazil (2006). It offers descriptive and normative contributions about how Brazilian and English public sector managers perceive stakeholder influence. The analysis is depicted into a model that helps to evaluate the effect of stakeholder influences on decision making. According to this model, managers make decisions regulated, collaborated, oriented, legitimized and inspected by some influential stakeholders that need to be taken into account in their performance management. Journal: Public Management Review Pages: 701-724 Issue: 5 Volume: 12 Year: 2010 Month: 9 X-DOI: 10.1080/14719031003633979 File-URL: http://hdl.handle.net/10.1080/14719031003633979 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:701-724 Template-Type: ReDIF-Article 1.0 Author-Name: Patricia Jardim Palma Author-X-Name-First: Patricia Jardim Author-X-Name-Last: Palma Author-Name: Miguel Pina e Cunha Author-X-Name-First: Miguel Pina e Author-X-Name-Last: Cunha Author-Name: Miguel Pereira Lopes Author-X-Name-First: Miguel Pereira Author-X-Name-Last: Lopes Title: The Best Of Two Worlds Abstract: Abstract Policies have been introduced in the public sector to increase efficiency. Following a privatization, there is a split between operational and strategic control. In this study, we explored how a public organization restores its identity after losing its operational structure. Based on a case study of a seaport, we found that when the self-defining properties were lost, the organizational identity dissolved into a managerial public identity. The organizational meaning that provided security and guided behavior was lost and the new identity was unable to serve as a provider of meaning. Implications for new public management policy and practice are discussed. Journal: Public Management Review Pages: 725-746 Issue: 5 Volume: 12 Year: 2010 Month: 9 X-DOI: 10.1080/14719037.2010.490689 File-URL: http://hdl.handle.net/10.1080/14719037.2010.490689 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:725-746 Template-Type: ReDIF-Article 1.0 Author-Name: Brian Hunt Author-X-Name-First: Brian Author-X-Name-Last: Hunt Title: Risk and Crisis Management in the Public Sector Journal: Public Management Review Pages: 747-751 Issue: 5 Volume: 12 Year: 2010 Month: 9 X-DOI: 10.1080/14719037.2010.512202 File-URL: http://hdl.handle.net/10.1080/14719037.2010.512202 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:747-751 Template-Type: ReDIF-Article 1.0 Author-Name: Charles Conteh Author-X-Name-First: Charles Author-X-Name-Last: Conteh Title: Transcending New Public Management: The Transformation of Public Sector Reforms Journal: Public Management Review Pages: 751-754 Issue: 5 Volume: 12 Year: 2010 Month: 9 X-DOI: 10.1080/14719037.2010.512445 File-URL: http://hdl.handle.net/10.1080/14719037.2010.512445 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:751-754 Template-Type: ReDIF-Article 1.0 Author-Name: Julian Seymour Gould-Williams Author-X-Name-First: Julian Seymour Author-X-Name-Last: Gould-Williams Author-Name: Mark Gatenby Author-X-Name-First: Mark Author-X-Name-Last: Gatenby Title: The Effects Of Organizational Context And Teamworking Activities On Performance Outcomes Abstract: Abstract This article seeks to evaluate the effects of organizational context and teamworking activities on the performance outcomes of public sector workers. Ability, Motivation and Opportunity (AMO) theory is used as the basis of this study in which it is predicted that employees' ability, motivation and opportunities to participate will affect organizational performance. Procter and Mueller's (2000) framework is used to identify relevant HR contextual features, namely discretionary rewards, appraisal, training and development, industrial relations and organizational culture. Data based on the 2003 Local Government Workplace Survey (N = 3,165) were used to test six research hypotheses and related sub-hypotheses. The findings show that individually, the effects of organizational context and teamworking activities were as hypothesized and consistent with AMO theory. However, the interaction effects were far less pronounced in that they were either non-significant or negative, with the exception of the interaction term teamworking X appraisal, which positively predicted organizational commitment. However, the teamworking X appraisal interaction also led to increased stress, something we consider to be a ‘sting in the tail’ for workers. Thus we argue that even though the interaction effects of teamworking and organizational context are minimal, the individual effects contribute to enhanced worker attitudes and perceived organizational performance. Journal: Public Management Review Pages: 759-787 Issue: 6 Volume: 12 Year: 2010 Month: 11 X-DOI: 10.1080/14719037.2010.488862 File-URL: http://hdl.handle.net/10.1080/14719037.2010.488862 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:759-787 Template-Type: ReDIF-Article 1.0 Author-Name: Jeannette Taylor Author-X-Name-First: Jeannette Author-X-Name-Last: Taylor Title: Graduate Recruitment In the Australian Public Sector Abstract: Abstract What are the main factors in the public sector workplace that are likely to attract university graduates to seek public sector employment? This research on final-year Australian university students examines the importance that they attach to three areas in the workplace -- extrinsic rewards, intrinsic rewards and line managers -- and the reasons behind their views. This article utilizes the psychological contract theory to help explain their expectations about the availability of these three factors by prospective employers. It also analyses whether their emphasis on these three factors are shaped by disciplinary background and prior employment experience. Journal: Public Management Review Pages: 789-809 Issue: 6 Volume: 12 Year: 2010 Month: 11 X-DOI: 10.1080/14719037.2010.488864 File-URL: http://hdl.handle.net/10.1080/14719037.2010.488864 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:789-809 Template-Type: ReDIF-Article 1.0 Author-Name: Helen Dickinson Author-X-Name-First: Helen Author-X-Name-Last: Dickinson Author-Name: Jon Glasby Author-X-Name-First: Jon Author-X-Name-Last: Glasby Title: ‘Why Partnership Working Doesn't Work’ Abstract: Abstract English public services in general (and health and social care in particular) have become increasingly dominated by the notion of partnership working. Despite this, more recent years have seen something of a reaction against partnerships. This article reviews lessons learned from a case study of a forensic mental health partnership, arguing that the service in question reveals a number of common pitfalls in terms of the way that partnerships are established and put into practice. In many ways, this was not the fault of the case study partnership, but the product of the wider institutional context in which health and social care partnerships have been developed and promoted. Ultimately, the article suggests some additions to the partnership theoretical literature, before concluding that the current concept of partnership working may lose credibility without additional work to clarify its meaning and contribution. Journal: Public Management Review Pages: 811-828 Issue: 6 Volume: 12 Year: 2010 Month: 11 X-DOI: 10.1080/14719037.2010.488861 File-URL: http://hdl.handle.net/10.1080/14719037.2010.488861 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:811-828 Template-Type: ReDIF-Article 1.0 Author-Name: Avantika Singh Author-X-Name-First: Avantika Author-X-Name-Last: Singh Author-Name: Gyan Prakash Author-X-Name-First: Gyan Author-X-Name-Last: Prakash Title: Public--Private Partnerships in Health Services Delivery Abstract: Abstract In this article, we conceptualize public--private partnerships (PPPs) from a network organizations perspective, and apply interorganizational relations (IOR) to study fifteen PPPs in a district health system in the state of Rajasthan in India. We find that the Government occupies a dominant position in the network because of the centrality of its functions, authority and control over resources and information. There is greater reliance on formal mechanisms of co-ordination. For effective network governance, it is imperative to reduce the power asymmetry, develop horizontal co-ordination, trust and social capital, and enhance public managers’ capacity for effectively managing interorganizational relationships. Journal: Public Management Review Pages: 829-856 Issue: 6 Volume: 12 Year: 2010 Month: 11 X-DOI: 10.1080/14719037.2010.488860 File-URL: http://hdl.handle.net/10.1080/14719037.2010.488860 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:829-856 Template-Type: ReDIF-Article 1.0 Author-Name: Dirk J. Wolfson Author-X-Name-First: Dirk J. Author-X-Name-Last: Wolfson Title: Situational Contracting as a Mode of Governance Abstract: Abstract This article introduces the option to make individual access to excludable public benefits conditional on ascertainable efforts to limit claims. Contracts are situational when front-line staff are mandated to allow for differences in the ability to perform of their counterparts and to offer customized enabling facilities to improve capabilities. Degrees of freedom and transaction costs are controlled through political guidance in protocols, on the basis of apply-or-explain. Situational contracting reveals individual preference, reduces opportunism, furthers trust and induces open innovation. The article presents results of an early application in The Netherlands. Journal: Public Management Review Pages: 857-872 Issue: 6 Volume: 12 Year: 2010 Month: 11 X-DOI: 10.1080/14719037.2010.488866 File-URL: http://hdl.handle.net/10.1080/14719037.2010.488866 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:857-872 Template-Type: ReDIF-Article 1.0 Author-Name: Yin-Fang Zhang Author-X-Name-First: Yin-Fang Author-X-Name-Last: Zhang Title: Towards Better Regulatory Governance? Abstract: Abstract This article looks at regulatory reform in selected developing countries in Asia and Africa, by making use of the data collected through two existing questionnaire surveys conducted in 2003 and 2007 respectively. It is found that regulatory reform in these countries has not shifted from making ad hoc improvements to regulatory structures to taking a systematic view of regulatory governance and the means of promoting and enhancing it. For regulatory reform to improve regulatory governance, changes should be brought to both formal and informal institutions. Regulatory reform should also be integrated into the general reform of the public administration. Journal: Public Management Review Pages: 873-891 Issue: 6 Volume: 12 Year: 2010 Month: 11 X-DOI: 10.1080/14719037.2010.488865 File-URL: http://hdl.handle.net/10.1080/14719037.2010.488865 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:873-891 Template-Type: ReDIF-Article 1.0 Author-Name: Adam Wellstead Author-X-Name-First: Adam Author-X-Name-Last: Wellstead Author-Name: Richard Stedman Author-X-Name-First: Richard Author-X-Name-Last: Stedman Title: Policy Capacity and Incapacity in Canada's Federal Government Abstract: Abstract Governments, world-wide, are preoccupied with avoiding policy failure. A high level of policy capacity is considered one indicator of addressing this issue. Canada is typical of most countries where policy-related work tends to be centralized within its national capital city (Ottawa). There have been criticisms that on-the-ground perspectives are not conceded in policy decisions. Given the vast size and the decentralization of power, very little research has been dedicated to policy work conducted in its regions and whether it contributes to strengthening policy capacity. This article employs eight key hypotheses about contribution of Canadian regionally-based federal policy work to policy capacity based upon data derived from a national survey. A structural equation model (LISREL) is used to present the results. We find that regional-based policy work currently does little to enhance policy capacity. Policy work is divided along two distinct functional lines: traditional policy analysis and ‘street-level’ bureaucracy. The more engaging policy analysts belong to formal policy units which are a critical aspect of stronger policy capacity. The second factor contributing to policy capacity were attitudes towards the larger political arena. Journal: Public Management Review Pages: 893-910 Issue: 6 Volume: 12 Year: 2010 Month: 11 X-DOI: 10.1080/14719037.2010.488863 File-URL: http://hdl.handle.net/10.1080/14719037.2010.488863 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:893-910 Template-Type: ReDIF-Article 1.0 Author-Name: Jenny Harrow Author-X-Name-First: Jenny Author-X-Name-Last: Harrow Title: Governance and Isomorphism in Local Philanthropy Abstract: Abstract Governance issues facing local philanthropy are explored from the perspectives of grantmaking foundations, governance approaches sought locally and localized institutional vehicles, such as community foundations. Case examples of philanthropic action and governance issues are considered, in UK and Japanese contexts, and advocacy of stakeholder approaches to governance of philanthropy reviewed. The countervailing pressures of isomorphism as locally-based organizations seek to legitimate their activities, are also considered. Finally, reflections are offered on the advocacy for governance change from within the foundation world; and on the future directions for research and practice on governance in local philanthropy in demanding economic times. Journal: Public Management Review Pages: 1-20 Issue: 1 Volume: 13 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2010.501617 File-URL: http://hdl.handle.net/10.1080/14719037.2010.501617 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:1-20 Template-Type: ReDIF-Article 1.0 Author-Name: Yuko Suda Author-X-Name-First: Yuko Author-X-Name-Last: Suda Title: For-Profit and Nonprofit Dynamics and Providers' Failures Abstract: Abstract Despite the assumption that privatization promotes nonprofits' commercialization in the area of human services, it was identified that, under the Long-Term Care Insurance (LTCI) system in Japan, either the difference between for-profit and nonprofit providers remained or for-profit providers behaved like nonprofits. This study followed the LTCI providers for two years and demonstrated that the pre-existing for-profit and nonprofit dynamics do not influence the subsequent providers' failure patterns. It appeared that LTCI's highly regulated environment mitigated selection pressure, and it led to different provider failure patterns from what was predicted based on the ecological evolutionary perspective of organizational theories. Journal: Public Management Review Pages: 21-42 Issue: 1 Volume: 13 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2010.501619 File-URL: http://hdl.handle.net/10.1080/14719037.2010.501619 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:21-42 Template-Type: ReDIF-Article 1.0 Author-Name: Rosario Laratta Author-X-Name-First: Rosario Author-X-Name-Last: Laratta Title: Ethical Climate and Accountability in Nonprofit Organizations Abstract: Abstract In a study aimed at shedding new light on the relationship between accountability and ethical climate in the nonprofit sector, a survey was carried out on executive directors in two groups of social services nonprofits in the UK and Japan. A close relationship was found between the way in which they perceived statutory accountability demands and their ability to identify downward accountability mechanisms and ethical climate in relation to ‘independence’ and ‘law and codes’. These findings provide a preliminary insight into the differences in the relationship between nonprofit organizations and government in the two countries. Journal: Public Management Review Pages: 43-63 Issue: 1 Volume: 13 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2010.501620 File-URL: http://hdl.handle.net/10.1080/14719037.2010.501620 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:43-63 Template-Type: ReDIF-Article 1.0 Author-Name: Mike Wallace Author-X-Name-First: Mike Author-X-Name-Last: Wallace Author-Name: Dermot O'Reilly Author-X-Name-First: Dermot Author-X-Name-Last: O'Reilly Author-Name: Jonathan Morris Author-X-Name-First: Jonathan Author-X-Name-Last: Morris Author-Name: Rosemary Deem Author-X-Name-First: Rosemary Author-X-Name-Last: Deem Title: Public Service Leaders as ‘Change Agents’ -- for Whom? Abstract: Abstract This article examines how far senior staff in English educational and health service organizations view themselves as leaders who are ‘change agents’ for government-driven reform and independent change agendas. The contribution of external leadership development provision to shaping these self-perceptions is explored. Special attention is paid to national leadership development bodies with different degrees of formal association with government. Whatever this relationship, such provision and other development support apparently reinforced a strong sense of personal agency (choice of action) associated with being a leader, empowering senior staff to adopt a modestly mediatory stance towards both reform and leadership development provision. Journal: Public Management Review Pages: 65-93 Issue: 1 Volume: 13 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2010.501614 File-URL: http://hdl.handle.net/10.1080/14719037.2010.501614 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:65-93 Template-Type: ReDIF-Article 1.0 Author-Name: Richard M. Walker Author-X-Name-First: Richard M. Author-X-Name-Last: Walker Author-Name: Claudia N. Avellaneda Author-X-Name-First: Claudia N. Author-X-Name-Last: Avellaneda Author-Name: Frances S. Berry Author-X-Name-First: Frances S. Author-X-Name-Last: Berry Title: Exploring The Diffusion Of Innovation Among High And Low Innovative Localities Abstract: Abstract Berry and Berry (1999, 2007) argue that diffusion of policy innovations is driven by learning, competition, public pressure or mandates from higher levels of authority. We undertake a first time analysis of this whole framework and present three sub-studies of innovation. First, we examine the drivers of total innovation. Second, we assess whether the factors influencing the most innovative localities are similar to or different from the factors impacting the low localities. Finally, we disaggregate total innovation into three different innovation types. Our findings, undertaken on a panel of English local governments over four years, reveal that a majority of the diffusion drivers from innovation and diffusion theory are indeed positively significant for total innovation. However, local authorities that adopt higher and lower levels of innovation than predicted do things differently while the framework has limited applicability to types of management innovation. We concluded that the Berry and Berry model is best suited to the analysis of total innovation, but not as well suited to the analysis of different types of innovation. We also outline a research agenda that might better explain the diffusion of public policy and public management innovation types than is captured by current literature. Journal: Public Management Review Pages: 95-125 Issue: 1 Volume: 13 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2010.501616 File-URL: http://hdl.handle.net/10.1080/14719037.2010.501616 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:95-125 Template-Type: ReDIF-Article 1.0 Author-Name: Erk P. Piening Author-X-Name-First: Erk P. Author-X-Name-Last: Piening Title: Insights into the Process Dynamics of Innovation Implementation Abstract: Abstract In order to meet the needs of their multiple stakeholders, public sector organizations are increasingly asked to improve the efficiency and quality of their services. With this respect, the implementation of innovations has been advocated as a means to accomplish this challenging task. Empirical evidence reveals, however, that organizations frequently struggle to implement innovations or fail to achieve the intended benefits of adopted innovations. Despite widespread interest in this issue, the literature does not provide convincing explanations as to why this occurs, with implementation processes largely treated as a ‘black box' in existing research. This article addresses this research gap by analyzing the underlying dynamics that shape implementation activities. A multiple case study design is used to research into the implementation of a process innovation in five public hospitals. The findings show substantial differences between the cases in regard to implementation success which can be attributed to idiosyncratic process dynamics. Journal: Public Management Review Pages: 127-157 Issue: 1 Volume: 13 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2010.501615 File-URL: http://hdl.handle.net/10.1080/14719037.2010.501615 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:127-157 Template-Type: ReDIF-Article 1.0 Author-Name: Agnes Akkerman Author-X-Name-First: Agnes Author-X-Name-Last: Akkerman Author-Name: René Torenvlied Author-X-Name-First: René Author-X-Name-Last: Torenvlied Title: Managing The Environment Abstract: Abstract The literature on network management in the public sector reports positive effects of network activity on agency performance. Current studies show however no differences between specific types of contacts in an agency's environment. The present article adopts an explorative design to study the different types of environmental actors in the networks of nine colleges for nursing studies in the Netherlands. A typology of environmental ties is introduced, and applied to the nine cases. It appears that contacts to different types of actors reflect different levels of ambition in the network management of the colleges. The level of ambition in network management appears to be associated with two indicators for college performance: it is positively associated with diploma rate, and negatively associated with drop-out rates among freshmen. These results are discussed with reference to the current literature in public network management. Journal: Public Management Review Pages: 159-174 Issue: 1 Volume: 13 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2010.501618 File-URL: http://hdl.handle.net/10.1080/14719037.2010.501618 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:159-174 Template-Type: ReDIF-Article 1.0 Author-Name: Rich Callahan Author-X-Name-First: Rich Author-X-Name-Last: Callahan Title: America's Engagement in Iraq: Insights and implications for public management research Abstract: Abstract There are lessons to be learned in the matter of public management in Iraq and Afghanistan, especially in the importance of the management cultures in which decisions are made. This review is of four books, by different authors, sharing their journalist approach. Four shared themes emerge from these works: the importance of training, organizational culture, strategy, and governance. The authors develop an awareness of the inter-connectivity of the leadership and management cultures of the military and civilians, with significant implications for future public management research. Each of the four books in this review offers contributions that extend the knowledge and practice of public management and public policy, providing hard-learned lessons that can be cross walked into teaching, practice, and research. Journal: Public Management Review Pages: 175-184 Issue: 1 Volume: 13 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2011.531572 File-URL: http://hdl.handle.net/10.1080/14719037.2011.531572 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:175-184 Template-Type: ReDIF-Article 1.0 Author-Name: Helen Z. Margetts Author-X-Name-First: Helen Z. Author-X-Name-Last: Margetts Title: Experiments for Public Management Research Abstract: Abstract Although there has been a ‘dramatic drift’ towards experimentation in political science, the methodology remains scarce in public management research. This article considers the potential for the experimental method for public management. It discusses the benefits and costs of an experimental design. It identifies three barriers to the use of experiments distinctive to public management; a stress on realism and practical solutions; a focus on organizations rather than individuals; and ethical and logistical challenges. It re-evaluates these barriers in the light of recent experiments, arguing that experimental approaches should now be added to the toolkit of public management research. Journal: Public Management Review Pages: 189-208 Issue: 2 Volume: 13 Year: 2011 Month: 2 X-DOI: 10.1080/14719037.2010.532970 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532970 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:189-208 Template-Type: ReDIF-Article 1.0 Author-Name: Guro Huby Author-X-Name-First: Guro Author-X-Name-Last: Huby Author-Name: John Harries Author-X-Name-First: John Author-X-Name-Last: Harries Author-Name: Suzanne Grant Author-X-Name-First: Suzanne Author-X-Name-Last: Grant Title: Contributions Of Ethnography To The Study Of Public Services Management Abstract: Abstract Ethnography in the study of public service organizations is gaining acceptance, but the practice of ethnography is changing in line with epistemological concerns and new organizational realities. We outline a move away from ethnography as participant observation of micro process in spatially bounded settings. Work in contemporary organizations is embedded in relationships that cross boundaries, and relationships are not just between people, but also between people and human artefacts such as IT systems. ‘Multi-sited’ ethnography is an approach to understand and manage ‘the organization’ as connections, disruptions and fluid boundaries. Implications for ethnography's contributions to multi-disciplinary organizational research are suggested. Journal: Public Management Review Pages: 209-225 Issue: 2 Volume: 13 Year: 2011 Month: 2 X-DOI: 10.1080/14719037.2010.532969 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532969 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:209-225 Template-Type: ReDIF-Article 1.0 Author-Name: Rhys Andrews Author-X-Name-First: Rhys Author-X-Name-Last: Andrews Author-Name: George Boyne Author-X-Name-First: George Author-X-Name-Last: Boyne Author-Name: Richard M. Walker Author-X-Name-First: Richard M. Author-X-Name-Last: Walker Title: The Impact of Management on Administrative and Survey Measures of Organizational Performance Abstract: Abstract We review ninety-two studies of public service performance, and analyse in detail those that model the impact of management on both administrative and survey measures of performance. Our review indicates that administrative data typically reflect the performance judgements of government and regulators, while survey data reflect those of citizens, service users and public managers. Analysis of the eleven articles that use administrative and survey performance measures reveals limited differences in the impact of management variables on both types of performance measure. However, management variables appear to have a stronger link with the performance judgements of service consumers than managers themselves. Journal: Public Management Review Pages: 227-255 Issue: 2 Volume: 13 Year: 2011 Month: 2 X-DOI: 10.1080/14719037.2010.532968 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532968 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:227-255 Template-Type: ReDIF-Article 1.0 Author-Name: Mary Dixon-Woods Author-X-Name-First: Mary Author-X-Name-Last: Dixon-Woods Author-Name: Charles L. Bosk Author-X-Name-First: Charles L. Author-X-Name-Last: Bosk Title: Defending Rights or Defending Privileges? Abstract: Abstract Conducting research in public services organizations raises important but often neglected questions about the status of managers and staff as research subjects. An approach that prioritizes the protections and entitlements due to research subjects may thwart the public interest. An approach that grants laissez faire to researchers may threaten the legitimate rights and interests of managers and staff. Ethics review systems are currently poorly equipped to engage in useful debates about the drawing of appropriate boundaries for inquiry. We urge a recasting of the role of ethics review from research subject's sole protector to honest broker. Journal: Public Management Review Pages: 257-272 Issue: 2 Volume: 13 Year: 2011 Month: 2 X-DOI: 10.1080/14719037.2010.532966 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532966 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:257-272 Template-Type: ReDIF-Article 1.0 Author-Name: Chris Huxham Author-X-Name-First: Chris Author-X-Name-Last: Huxham Author-Name: Paul Hibbert Author-X-Name-First: Paul Author-X-Name-Last: Hibbert Title: Use Matters … and Matters of Use Abstract: Abstract This article presents the Interpretive Clustering Approach to theory building from Research Oriented Action Research data as a means of creating theory to support the reflective practice of public managers. Tenets about the nature of theory suitable for supporting reflective practice are developed and discussed; these relate to recognizability, generalizability, creativity and integrity. The characteristics required of the approach to allow it to satisfy the tenets are explored. In the process of this exploration several methodological concepts are introduced including notions of faithfulness, possibilities, tentative relevance, cautious certainty, forcing the rhetoric, inclusion of examples and attractive conceptual tags. Journal: Public Management Review Pages: 273-291 Issue: 2 Volume: 13 Year: 2011 Month: 2 X-DOI: 10.1080/14719037.2010.532964 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532964 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:273-291 Template-Type: ReDIF-Article 1.0 Author-Name: Deborah Wilson Author-X-Name-First: Deborah Author-X-Name-Last: Wilson Title: Comparative Analysis in Public Management Abstract: Abstract The UK ESRC Public Services Programme (www.publicservices.ac.uk) commissioned a number of projects that employ a range of comparative research methods to investigate a variety of questions in the field of public management. This provides the database on which I draw for the current analysis. My aim is to use the set of projects funded by the Programme as a combined body of knowledge to explore the use of comparative analyses in public management; to consider the types of research questions that can be addressed, its limitations and its potential. Journal: Public Management Review Pages: 293-308 Issue: 2 Volume: 13 Year: 2011 Month: 2 X-DOI: 10.1080/14719037.2010.532967 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532967 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:293-308 Template-Type: ReDIF-Article 1.0 Author-Name: Tracey Wond Author-X-Name-First: Tracey Author-X-Name-Last: Wond Author-Name: Michael Macaulay Author-X-Name-First: Michael Author-X-Name-Last: Macaulay Title: Extending Time -- Extended Benefits Abstract: Abstract This article argues that there are considerable benefits in using longitudinal research in public management and public policy research. Evaluation research (and UK public management research more generally) still pre-eminently utilizes a short-term perspective, preventing the value of longitudinal, rich data being realized. We argue that longitudinal research develops a deeper contextual approach, and will demonstrate how such methodologies can enhance research endeavours through an extended temporality. Journal: Public Management Review Pages: 309-320 Issue: 2 Volume: 13 Year: 2011 Month: 2 X-DOI: 10.1080/14719037.2010.536059 File-URL: http://hdl.handle.net/10.1080/14719037.2010.536059 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:309-320 Template-Type: ReDIF-Article 1.0 Author-Name: Christopher Hood Author-X-Name-First: Christopher Author-X-Name-Last: Hood Title: Public management research on the road from consilience to experimentation? Journal: Public Management Review Pages: 321-326 Issue: 2 Volume: 13 Year: 2011 Month: 2 X-DOI: 10.1080/14719037.2010.539098 File-URL: http://hdl.handle.net/10.1080/14719037.2010.539098 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:321-326 Template-Type: ReDIF-Article 1.0 Author-Name: Zeger van der Wal Author-X-Name-First: Zeger Author-X-Name-Last: van der Wal Author-Name: Gjalt de Graaf Author-X-Name-First: Gjalt Author-X-Name-Last: de Graaf Author-Name: Alan Lawton Author-X-Name-First: Alan Author-X-Name-Last: Lawton Title: Competing Values in Public Management Abstract: Abstract The main objective of the article is to review relevant literature on (competing) public values in public management and to present a number of perspectives on how to deal with value conflicts in different administrative settings and contexts. We start this symposium with the assumption that value conflicts are prevalent, the public context can be characterized by value pluralism, and instrumental rationality does not seem to be the most useful to understand or improve value conflicts in public governance. This begs the question: what is the best way to study and manage value conflicts? The contributions to this symposium issue approach value conflicts in public governance from different perspectives, within different countries and different administrative and management systems, hoping to contribute to the debate on how to deal with important yet conflicting public values in public management, without pretending to offer a conclusive strategy or approach.This introductory article also presents and reviews the contributions to this symposium issue. Journal: Public Management Review Pages: 331-341 Issue: 3 Volume: 13 Year: 2011 Month: 3 X-DOI: 10.1080/14719037.2011.554098 File-URL: http://hdl.handle.net/10.1080/14719037.2011.554098 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:331-341 Template-Type: ReDIF-Article 1.0 Author-Name: Trui P. S. Steen Author-X-Name-First: Trui P. S. Author-X-Name-Last: Steen Author-Name: Mark R. Rutgers Author-X-Name-First: Mark R. Author-X-Name-Last: Rutgers Title: The double-edged sword Abstract: Abstract The motivation of civil servants to serve the public has gained considerable attention among public administration scholars and practitioners. The obvious substantive interpretation of serving the general interest is at odds with public service motivation being predominantly applied instrumentally, as a means to attain employee and organizational performance. There is a comparable situation with the oath of office, which can be regarded as a highly symbolic indicator for civil service motivation as such. The oath of office is regarded predominantly as an integrity tool, at the expense of its embedded substantive meanings. We will argue that in both cases there is a risk for a blind spot for adverse effects, that is, unwanted outcomes and the annihilation of exactly the social significance of the phenomenon in question. The lesson is that public service motivation has to be analyzed from a more encompassing perspective, acknowledging the interlocking of instrumental usage and substantive meaning. In organizational practice public service motivation (and the oath of office) should be used with care in order to warrant successful and meaningful deployment. Journal: Public Management Review Pages: 343-361 Issue: 3 Volume: 13 Year: 2011 Month: 3 X-DOI: 10.1080/14719037.2011.553262 File-URL: http://hdl.handle.net/10.1080/14719037.2011.553262 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:343-361 Template-Type: ReDIF-Article 1.0 Author-Name: Giacomo Zanello Author-X-Name-First: Giacomo Author-X-Name-Last: Zanello Author-Name: Paul Maassen Author-X-Name-First: Paul Author-X-Name-Last: Maassen Title: Strengthening Citizen Agency and Accountability Through ICT Abstract: Abstract We investigated the role of Information and Communication Technologies (ICT, namely mobile phones) in support of citizen agency and its potential in calling authorities to account. We focused on Eastern Africa and we used a mixed methodology, which allowed us to explore the current uses of ICT to strengthen accountability and to forecast the growth of mobile phones' adaption in that region. Evidence from both analyses suggests that there are two main areas where citizen agency and ICT can reinforce each other in bottom--up and horizontal processes: participation and engagement of citizens, and the diffusion of information. Journal: Public Management Review Pages: 363-382 Issue: 3 Volume: 13 Year: 2011 Month: 3 X-DOI: 10.1080/14719037.2011.553265 File-URL: http://hdl.handle.net/10.1080/14719037.2011.553265 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:363-382 Template-Type: ReDIF-Article 1.0 Author-Name: Karin Lasthuizen Author-X-Name-First: Karin Author-X-Name-Last: Lasthuizen Author-Name: Leo Huberts Author-X-Name-First: Leo Author-X-Name-Last: Huberts Author-Name: Leonie Heres Author-X-Name-First: Leonie Author-X-Name-Last: Heres Title: How to Measure Integrity Violations Abstract: Abstract To develop governance that is both effective and ethical, scholars study the causes and effects of unethical behavior as well as the policies and systems that thwart such behavior. However, there is much inconsistency and incoherence in the demarcation of different types of unethical behaviors. To enable conceptual clarity and improved measurement we present here a validated typology of unethical behaviors -- that is, integrity violations. Differentiating between such types of violations not only reveals insightful variation in the frequency and acceptability of these violations but also shows how leadership styles and organizational culture have varying effects on these different unethical behaviors. Journal: Public Management Review Pages: 383-408 Issue: 3 Volume: 13 Year: 2011 Month: 3 X-DOI: 10.1080/14719037.2011.553267 File-URL: http://hdl.handle.net/10.1080/14719037.2011.553267 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:383-408 Template-Type: ReDIF-Article 1.0 Author-Name: Konstantin V. Pashev Author-X-Name-First: Konstantin V. Author-X-Name-Last: Pashev Title: Corruption and Accession Abstract: Abstract The study examines the changes in the locus and incidence of corruption in public procurement during accession to the EU, drawing on the experience of Bulgaria. Using survey data and bottom--up estimate of the cost of corruption, it finds that Bulgaria's accession to the EU marked a shift of corruption upwards from the middle (expert) to the high (political) level of public management with better structured political-business networks and increased cost to society. At the same time control is moving to lower-value contracts. In this context the article discusses the limitations of procurement regulations to deter grand corruption and draws attention to checks and balances in the political setting, which shapes the public--private interface. Journal: Public Management Review Pages: 409-432 Issue: 3 Volume: 13 Year: 2011 Month: 3 X-DOI: 10.1080/14719037.2011.553270 File-URL: http://hdl.handle.net/10.1080/14719037.2011.553270 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:409-432 Template-Type: ReDIF-Article 1.0 Author-Name: Richard Cowell Author-X-Name-First: Richard Author-X-Name-Last: Cowell Author-Name: James Downe Author-X-Name-First: James Author-X-Name-Last: Downe Author-Name: Karen Morgan Author-X-Name-First: Karen Author-X-Name-Last: Morgan Title: The Ethical Framework for Local Government in England Abstract: Abstract This paper presents the findings of research which examined the impacts of a programme of ethics regulation introduced in England in the year 2000 (the `ethical framework'), which was intended to improve the conduct of elected local councillors. We found that the ethical framework had contributed to improved behaviour, but the impacts have been highly uneven between councils, reflecting the wider contextual conditions -- managerial, political and social -- which shape behaviours in particular organisations. In some councils, we observed monitoring officers, leaders and party groups working together pro-actively to maintain high standards, underpinned by a strong, positive identification with the council as a civic institution. In those local councils suffering persistent issues with councillor conduct, these processes tended not to be operating. Our research also highlights the particular challenges that arise with regulating conduct in a party political context. Journal: Public Management Review Pages: 433-457 Issue: 3 Volume: 13 Year: 2011 Month: 3 X-DOI: 10.1080/14719037.2011.553292 File-URL: http://hdl.handle.net/10.1080/14719037.2011.553292 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:433-457 Template-Type: ReDIF-Article 1.0 Author-Name: Tom Christensen Author-X-Name-First: Tom Author-X-Name-Last: Christensen Author-Name: Per Lægreid Author-X-Name-First: Per Author-X-Name-Last: Lægreid Title: Ethics and Administrative Reforms Abstract: Abstract In this article we define and analyze ethics in public organizations taking a broad approach, based on ethical theory and organization theory. The empirical focus is on ethical guidelines in the central civil service in Norway, using data from a large survey of ministries and central agencies in Norway conducted in 2006. We show that the use of ethical guidelines is rather widespread, is a mixture of different basic ethical positions, primarily belonging to post-NPM reform tools, and that there are significant variation among the civil servants regarding their assessment of the importance of ethical guidelines, mainly affected by structural features (position, tasks) and cultural features (efficiency and renewal orientation). Journal: Public Management Review Pages: 459-477 Issue: 3 Volume: 13 Year: 2011 Month: 3 X-DOI: 10.1080/14719037.2011.553320 File-URL: http://hdl.handle.net/10.1080/14719037.2011.553320 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:459-477 Template-Type: ReDIF-Article 1.0 Author-Name: Carsten Greve Author-X-Name-First: Carsten Author-X-Name-Last: Greve Title: Book Reviews Journal: Public Management Review Pages: 479-483 Issue: 3 Volume: 13 Year: 2011 Month: 3 X-DOI: 10.1080/14719037.2011.553333 File-URL: http://hdl.handle.net/10.1080/14719037.2011.553333 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:479-483 Template-Type: ReDIF-Article 1.0 Author-Name: Montgomery Van Wart Author-X-Name-First: Montgomery Author-X-Name-Last: Van Wart Author-Name: Naim Kapucu Author-X-Name-First: Naim Author-X-Name-Last: Kapucu Title: Crisis Management Competencies Abstract: Abstract This article seeks to clarify what competencies are needed in the response phase of true crises, and to make important distinctions among related but distinct concepts which are often blurred. That is, to what extent is crisis management, in which there is some degree of systems failure, related to emergency management, change management, and transformational leadership? How are these distinctions illustrated at a competency level? The findings indicate that senior emergency managers in administrative leadership positions do not abandon emergency management practices, but rather adapt them selectively. Change management is important, but it must be targeted and time sensitive. Crises are no time to reorganize adequately operating response systems, much less try to implement wholesale organizational changes. Finally, while some of the commonly associated features of transformational leadership do apply, such as self-confidence and decisiveness, others are conspicuously deemphasized, such as the need for achievement. Fifteen competencies were identified from a field of thirty-seven as the key characteristics or behaviors of effective leaders during crises. This research reinforces our understanding that different circumstances call for different competencies. Identifying specific contexts by environmental demands or industry peculiarities, and then studying the differences will advance the normal science of leadership immensely. Journal: Public Management Review Pages: 489-511 Issue: 4 Volume: 13 Year: 2011 Month: 5 X-DOI: 10.1080/14719037.2010.525034 File-URL: http://hdl.handle.net/10.1080/14719037.2010.525034 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:489-511 Template-Type: ReDIF-Article 1.0 Author-Name: Mirko Noordegraaf Author-X-Name-First: Mirko Author-X-Name-Last: Noordegraaf Author-Name: Janet Newman Author-X-Name-First: Janet Author-X-Name-Last: Newman Title: Managing in Disorderly Times Abstract: Abstract The management of cities has to address new risks, insecurities and emergencies. In this article we analyse the management of the aftermath of two crises -- a tornado that hit a part of Birmingham in the UK, and a fireworks explosion that hit a part of the city of Enschede in The Netherlands -- in order to understand how local institutions and communities deal with (sudden) disorder and how they restore social order. We do not see this as ‘crisis management’, however, as the management of disorder and renewal will be related to the capacity of public management in everyday and orderly circumstances. Cities have to manage dispersed public and private acts, and these may be the sources of both problems and solutions in the face of disorder, depending on how they are inflected. We therefore wonder whether and how cities help constitute public spaces through which publics can be effectively engaged in the process of restoration and renewal. Managerial templates must be made meaningful not only after, but also before, emergencies. This can be done, the case studies show, by investing in local cultures, and by using ‘political’ intermediaries. Journal: Public Management Review Pages: 513-538 Issue: 4 Volume: 13 Year: 2011 Month: 5 X-DOI: 10.1080/14719037.2010.525035 File-URL: http://hdl.handle.net/10.1080/14719037.2010.525035 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:513-538 Template-Type: ReDIF-Article 1.0 Author-Name: Juraj Nemec Author-X-Name-First: Juraj Author-X-Name-Last: Nemec Author-Name: Beata Merickova Author-X-Name-First: Beata Author-X-Name-Last: Merickova Author-Name: Marketa Sumpikova Fantova Author-X-Name-First: Marketa Author-X-Name-Last: Sumpikova Fantova Title: Is the Estonian Municipal Benchmarking Really Better? Abstract: Abstract The research tries to explain the contrasting pictures presented by two recent articles published in Public Management Review: Tonnisson and Wilson (2007) and Nemec, Merickova and Ochrana (2008). The data suggest that the research methodology has a major impact on the results, and in our case this factor is the main explanation for the differences between the results. Although the use of different research methodologies explains a lot of the inter-country variation in results, it does seem that the benchmarking situation, particularly for local service delivery in Czechia and Slovakia, is less satisfactory than in Estonia. Journal: Public Management Review Pages: 539-549 Issue: 4 Volume: 13 Year: 2011 Month: 5 X-DOI: 10.1080/14719037.2010.525036 File-URL: http://hdl.handle.net/10.1080/14719037.2010.525036 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:539-549 Template-Type: ReDIF-Article 1.0 Author-Name: Yoon Jik Cho Author-X-Name-First: Yoon Jik Author-X-Name-Last: Cho Author-Name: Hanjun Park Author-X-Name-First: Hanjun Author-X-Name-Last: Park Title: Exploring the Relationships Among Trust, Employee Satisfaction, and Organizational Commitment Abstract: Abstract This research seeks to answer two questions. The first question is this: ‘Does trust matter for employee satisfaction and commitment?’ In the business management field, one can find many empirical studies investigating trust as a valuable resource within organizations. The public management field, however, has paid less attention to this issue. This research investigates the role of trust within one US federal agency, the Federal Aviation Administration (FAA), by examining the relationships among several managerial practices, trust, and employee attitudes, including employee satisfaction and organizational commitment. Related to this is our second research question: ‘How much is the effect of trust varied across different types of trust?’ There are multiple trust relationships within organizations, among which we consider three types of trust based on the referent: trust in the immediate supervisor; trust in co-workers; and trust in management. We test whether each trust has a positive association with the given outcomes and which trust has the largest influence within the FAA. Using the data from the 2003 Employee Attitude Survey by the FAA, we test the above ideas. The structural equation model (SEM) analysis demonstrates the substantial relationships between trust and both employee satisfaction and organizational commitment. Among the three kinds of trust, trust in management has the strongest ties to both outcomes. Based on the findings, we insist that building trust deserves more attention in managing public organizations. Journal: Public Management Review Pages: 551-573 Issue: 4 Volume: 13 Year: 2011 Month: 5 X-DOI: 10.1080/14719037.2010.525033 File-URL: http://hdl.handle.net/10.1080/14719037.2010.525033 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:551-573 Template-Type: ReDIF-Article 1.0 Author-Name: Paulo Calmon Author-X-Name-First: Paulo Author-X-Name-Last: Calmon Author-Name: Marcel Moraes Pedroso Author-X-Name-First: Marcel Moraes Author-X-Name-Last: Pedroso Title: Incidence of Transaction Costs in Brazilian Health Ministry Programmes Abstract: Abstract In recent years, there has been a sustainable effort to apply a whole series of evaluative strategies and techniques to the assessment of the performance of social programmes in developing countries. Some of these attempts are clearly influenced by the ‘performance movement’ that has attempted to create more efficiency and effectiveness in governmental programmes. However, most of these efforts focus only on an analysis of these programme results. The purpose of this work is based on the supposition that ‘institutions matter’, emphasizing also the importance of taking proper account of the relevant managerial and institutional environments. These elements are especially crucial in such countries, and introduce a completely different perspective about the limits and possibilities of policy interventions. In order to do this, a taxonomy of transaction costs is proposed that is suitable to be applied to the analysis of governmental programmes in developing countries. This taxonomy is applied to an analysis of the ten most important Ministry of Health programmes in Brazil. These programmes represent almost three-quarters of the Ministry's total expenditure. The period studied covers the years 2001--6. The programmes studied are typically multifunctional and evince a high degree of transversality and with a high complex governance structure. Almost all types are transaction costs were found to be present and to influence, in an important way, the performance of these programmes. Journal: Public Management Review Pages: 575-593 Issue: 4 Volume: 13 Year: 2011 Month: 5 X-DOI: 10.1080/14719037.2010.525031 File-URL: http://hdl.handle.net/10.1080/14719037.2010.525031 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:575-593 Template-Type: ReDIF-Article 1.0 Author-Name: Seng-Lee Wong Author-X-Name-First: Seng-Lee Author-X-Name-Last: Wong Author-Name: Hsiang-Te Liu Author-X-Name-First: Hsiang-Te Author-X-Name-Last: Liu Author-Name: Lee-Joy Cheng Author-X-Name-First: Lee-Joy Author-X-Name-Last: Cheng Title: Elucidating the Relationship Between Satisfaction and Citizen Involvement in Public Administration Abstract: Abstract This study analyzes the relationships between public administration satisfaction (PAS), political efficacy (PE), and active citizen involvement (ACI). The study group consists of 345 respondents residing in Taiwan. Respondents are interviewed by phone to obtain their perceptions regarding local municipality operations (i.e. professionalism and sympathy (PS), ambition to improve (AI), neutrality and morality (NM)), PAS, ACI, and PE). These relationships are verified by conducting path analysis. Results of this study demonstrate that AI and NM positively affect PAS, that PAS positively affects PE and ACI, and that PE plays a mediating role in the relationship between PAS and ACI. Journal: Public Management Review Pages: 595-618 Issue: 4 Volume: 13 Year: 2011 Month: 5 X-DOI: 10.1080/14719037.2010.525032 File-URL: http://hdl.handle.net/10.1080/14719037.2010.525032 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:595-618 Template-Type: ReDIF-Article 1.0 Author-Name: Dag Ingvar Jacobsen Author-X-Name-First: Dag Ingvar Author-X-Name-Last: Jacobsen Title: Convergence, Divergence or Stability -- How do Politicians' and Bureaucrats' Attitudes Change During an Election Period? Abstract: Abstract The possibility that administrators mould politicians into bureaucratic thinking has been a recurring theme in politics since the writings of Weber and von Mises. However, empirical studies of attitude change in the interface between politics and officials are scarce. This study, using data from thirty Norwegian municipalities, investigates whether political attitudes towards diverse political issues change during an election period, and whether any such change aligns politicians' attitudes with those of the administrative leaders in the municipalities. Attitudes were measured among both politicians and administrators in 2000 (six months after the election) and 2003 (six months before the election). In general, there are few signs that politicians' attitudes converged with those of the administrators in the period studied. When attitudinal change does occur, it appears to be parallel in both groups. The findings do not support the notion that politicians' attitudes become aligned to the attitudes of leading administrators. Different explanations are discussed. Journal: Public Management Review Pages: 621-640 Issue: 5 Volume: 13 Year: 2011 Month: 6 X-DOI: 10.1080/14719037.2010.532958 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532958 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:621-640 Template-Type: ReDIF-Article 1.0 Author-Name: Christopher Pollitt Author-X-Name-First: Christopher Author-X-Name-Last: Pollitt Author-Name: Peter Hupe Author-X-Name-First: Peter Author-X-Name-Last: Hupe Title: Talking About Government Abstract: Abstract This article examines the phenomenon of ‘magic’ concepts -- those key terms which seem to be pervasive among both academics and practitioners. Within that category our focus is on ‘governance’, ‘accountability’ and ‘networks’. Our prime purpose is to map their meanings and how they are used. Following an analysis of a wide range of literature -- both academic and practitioner -- we find that these concepts have properties in common which help promote their popularity. A high degree of abstraction, a strongly positive normative charge, a seeming ability to dissolve previous dilemmas and binary oppositions and a mobility across domains, give them their ‘magic’ character. Limitations are also identified. Magic concepts are useful, but potentially seductive. They should not be stretched to purposes for which they are not fitted. Journal: Public Management Review Pages: 641-658 Issue: 5 Volume: 13 Year: 2011 Month: 6 X-DOI: 10.1080/14719037.2010.532963 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532963 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:641-658 Template-Type: ReDIF-Article 1.0 Author-Name: Gila Menahem Author-X-Name-First: Gila Author-X-Name-Last: Menahem Author-Name: Gideon Doron Author-X-Name-First: Gideon Author-X-Name-Last: Doron Author-Name: David Itzhak Haim Author-X-Name-First: David Author-X-Name-Last: Itzhak Haim Title: Bonding and Bridging Associational Social Capital and the Financial Performance of Local Authorities in Israel Abstract: Abstract This study explores whether bridging and bonding social capital differ in their impacts on government performance at the local level and the extent to which these impacts vary between localities exhibiting differing socioeconomic resources. The study is based on an analysis of 256 local authorities in Israel. The findings show that bridging and bonding social capital do differ in their respective effects on government performance and that the nature of the relationship of each type of capital with government performance varies by the community's socioeconomic profile. Poor communities with high densities of bridging social capital were characterized by lower deficits as a percentage of total municipal budgets, more accurate expenditure forecasts and greater spending on services per capita. Journal: Public Management Review Pages: 659-681 Issue: 5 Volume: 13 Year: 2011 Month: 6 X-DOI: 10.1080/14719037.2010.532962 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532962 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:659-681 Template-Type: ReDIF-Article 1.0 Author-Name: Paul Davis Author-X-Name-First: Paul Author-X-Name-Last: Davis Author-Name: Karen West Author-X-Name-First: Karen Author-X-Name-Last: West Author-Name: Liz Yardley Author-X-Name-First: Liz Author-X-Name-Last: Yardley Title: Networks In Open Systems Of Governance Abstract: Abstract This article focuses on an abortive attempt to co-ordinate a local governance network in the domain of older persons' care in England. It locates a key source of failure in pressures in the policy context. Exogenous factors are analysed using a tiered (macro-/meso-/micro-) model linking context and agents. People occupy specific positions in the policy system and can respond differently to erratic contextual prompts. This putative autonomy imposes limits on the assumed trajectory and ontology of whole-networks in socially contested arenas and delimits the strategic space for network governance. Networks are thus as often effects as causes of social change. Journal: Public Management Review Pages: 683-705 Issue: 5 Volume: 13 Year: 2011 Month: 6 X-DOI: 10.1080/14719037.2010.532960 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532960 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:683-705 Template-Type: ReDIF-Article 1.0 Author-Name: Loke-Min Foo Author-X-Name-First: Loke-Min Author-X-Name-Last: Foo Author-Name: Darinka Asenova Author-X-Name-First: Darinka Author-X-Name-Last: Asenova Author-Name: Stephen Bailey Author-X-Name-First: Stephen Author-X-Name-Last: Bailey Author-Name: John Hood Author-X-Name-First: John Author-X-Name-Last: Hood Title: Stakeholder Engagement and Compliance Culture Abstract: Abstract This research examines the experience of stakeholders of the Private Finance Initiative (PFI). The local authorities’ accounts of engaging stakeholders are compared against the stakeholders’ experience of being engaged. The findings suggest that the increasing procedures and tools used by local authorities to engage stakeholders do not necessarily lead to more positive experiences of the latter. Some stakeholders perceive engagement as merely an exercise by the local authorities to comply with central government policy guidelines and the stakeholders’ views have not had substantial impact on the overall decision-making process. The findings highlight the inadequacy of a compliance culture in public services. Journal: Public Management Review Pages: 707-729 Issue: 5 Volume: 13 Year: 2011 Month: 6 X-DOI: 10.1080/14719037.2010.532961 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532961 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:707-729 Template-Type: ReDIF-Article 1.0 Author-Name: Jeannette Taylor Author-X-Name-First: Jeannette Author-X-Name-Last: Taylor Author-Name: Jonathan H. Westover Author-X-Name-First: Jonathan H. Author-X-Name-Last: Westover Title: Job Satisfaction in The Public Service Abstract: Abstract What satisfies a public servant? Is it the money? Or is it something else, like an interesting and autonomous job, or serving the public interest? Utilizing non-panel longitudinal data from the International Social Survey Program on Work Orientations across different countries for 1997 and 2005, this article examines the effects of a selection of antecedents that are commonly related to job satisfaction. The respondents from different countries were found to share similarities in terms of what satisfies them in their jobs. The emphasis placed on these factors was however found to vary for some countries. Journal: Public Management Review Pages: 731-751 Issue: 5 Volume: 13 Year: 2011 Month: 6 X-DOI: 10.1080/14719037.2010.532959 File-URL: http://hdl.handle.net/10.1080/14719037.2010.532959 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:731-751 Template-Type: ReDIF-Article 1.0 Author-Name: Ricardo Corrêa Gomes Author-X-Name-First: Ricardo Corrêa Author-X-Name-Last: Gomes Title: The Provision of Public Services in Europe: Between State, Local Government and Market Journal: Public Management Review Pages: 753-755 Issue: 5 Volume: 13 Year: 2011 Month: 6 X-DOI: 10.1080/14719037.2011.558244 File-URL: http://hdl.handle.net/10.1080/14719037.2011.558244 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:753-755 Template-Type: ReDIF-Article 1.0 Author-Name: Charles Conteh Author-X-Name-First: Charles Author-X-Name-Last: Conteh Title: Managing Complex Governance Systems: Dynamics, Self-Organization and Coevolution in Public Investments Journal: Public Management Review Pages: 755-758 Issue: 5 Volume: 13 Year: 2011 Month: 6 X-DOI: 10.1080/14719037.2010.512446 File-URL: http://hdl.handle.net/10.1080/14719037.2010.512446 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:755-758 Template-Type: ReDIF-Article 1.0 Author-Name: Marta Marsilio Author-X-Name-First: Marta Author-X-Name-Last: Marsilio Author-Name: Giulia Cappellaro Author-X-Name-First: Giulia Author-X-Name-Last: Cappellaro Author-Name: Corrado Cuccurullo Author-X-Name-First: Corrado Author-X-Name-Last: Cuccurullo Title: The Intellectual Structure Of Research Into PPPs Abstract: Abstract Public--private partnerships (or PPPs) encompass a broad spectrum of public sector infrastructure and service initiatives. Recently, some scholars have undertaken literature review studies of the various definitions of the concept of PPPs and its research traditions, identifying several distinct PPP research approaches. This article aims to: (1) enhance the findings of these literature reviews; (2) identify the cited works and authors (intellectual structure) in the published research on PPPs; (3) define the subfields that constitute the intellectual structure of PPP research fields. The methodology is based on the bibliometric techniques of citation and author co-citation analysis applied to published research on PPPs included in the Social Science Citation Index. Journal: Public Management Review Pages: 763-782 Issue: 6 Volume: 13 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2010.539112 File-URL: http://hdl.handle.net/10.1080/14719037.2010.539112 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:763-782 Template-Type: ReDIF-Article 1.0 Author-Name: Sandra van Thiel Author-X-Name-First: Sandra Author-X-Name-Last: van Thiel Author-Name: Kutsal Yesilkagit Author-X-Name-First: Kutsal Author-X-Name-Last: Yesilkagit Title: Good Neighbours or Distant Friends? Abstract: Abstract Agencification has extended and intensified the delegation problem. It has created new (administrative) principals, who are confronted with even more uncertainty as agents operate at arm's length. Trust is suggested as a new mode of governance. Based on the literature seven hypotheses are deduced on conditions that politicians can use to build trust: autonomy; contacts; policy involvement; and involvement in the design of monitoring devices. These hypotheses are tested using survey data on 219 Dutch executive agencies. Contrary to the expectations, executive agencies with low degrees of autonomy have a more trusting relationship with their parent ministry than agencies with high autonomy. Proximity and frequent interactions appear more important to trust than autonomy. Monitoring is not always perceived as a sign of distrust. These findings raise new questions on how principals can reduce the delegation problem and control executive agencies. Journal: Public Management Review Pages: 783-802 Issue: 6 Volume: 13 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2010.539111 File-URL: http://hdl.handle.net/10.1080/14719037.2010.539111 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:783-802 Template-Type: ReDIF-Article 1.0 Author-Name: Fabio Monteduro Author-X-Name-First: Fabio Author-X-Name-Last: Monteduro Author-Name: Alessandro Hinna Author-X-Name-First: Alessandro Author-X-Name-Last: Hinna Author-Name: Roberto Ferrari Author-X-Name-First: Roberto Author-X-Name-Last: Ferrari Title: The Board of Directors and The Adoption of Quality Management Tools Abstract: Abstract The article examines the role of the board of directors in Local Public Utilities (LPUs). It aims at verifying empirically if a correlation exists between specific characteristics of the board of directors and the adoption of innovative arrangements addressing emerging needs of users and citizens (i.e. quality). By means of applying multivariate statistical methods to a random sample of sixty Italian LPUs, this study finds the relational capital of the boards affecting the take up of quality-oriented actions by LPUs. These results support the resource-dependence theory, neglected by mainstream literature. Journal: Public Management Review Pages: 803-824 Issue: 6 Volume: 13 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2010.539109 File-URL: http://hdl.handle.net/10.1080/14719037.2010.539109 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:803-824 Template-Type: ReDIF-Article 1.0 Author-Name: Jacob Aars Author-X-Name-First: Jacob Author-X-Name-Last: Aars Author-Name: Hans-Erik Ringkjøb Author-X-Name-First: Hans-Erik Author-X-Name-Last: Ringkjøb Title: Local Democracy Ltd Abstract: Abstract A number of European countries have witnessed a proliferation of local government enterprises in recent years. Norwegian local councillors are seemingly particularly exposed to this ‘enterprise fever’. Our article explores local governments' approaches to the political control of such companies. We observe a reluctance to intervene directly in the affairs of an enterprise, but there is a last-resort preparedness to take more resolute action. Lastly, in contrast to what the prototypical agency model postulates, we find that those who attach strong aspirations of increased capacity to the establishment of companies appear to lack trust in the same companies' performance capability. Journal: Public Management Review Pages: 825-844 Issue: 6 Volume: 13 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2010.539110 File-URL: http://hdl.handle.net/10.1080/14719037.2010.539110 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:825-844 Template-Type: ReDIF-Article 1.0 Author-Name: Dermot Christopher McCarthy Author-X-Name-First: Dermot Christopher Author-X-Name-Last: McCarthy Author-Name: Eoin Reeves Author-X-Name-First: Eoin Author-X-Name-Last: Reeves Author-Name: Tom Turner Author-X-Name-First: Tom Author-X-Name-Last: Turner Title: Changing the Rules of the Game Abstract: Abstract This article examines the impact of privatization on the relative bargaining strength of management and trade unions. Findings are based on a study of Ireland's largest telecoms provider, Eircom, which has been privatized since 1999. The privatization of Eircom adopted a stakeholder approach, under which employee share-ownership and management--union partnership played an important role in firm restructuring. Findings show that despite this approach privatization has resulted in a significant decrease in the perceived bargaining strength of unions and an increase in the perceived bargaining strength of management. Journal: Public Management Review Pages: 845-860 Issue: 6 Volume: 13 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2010.539114 File-URL: http://hdl.handle.net/10.1080/14719037.2010.539114 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:845-860 Template-Type: ReDIF-Article 1.0 Author-Name: Gianluca Veronesi Author-X-Name-First: Gianluca Author-X-Name-Last: Veronesi Author-Name: Kevin Keasey Author-X-Name-First: Kevin Author-X-Name-Last: Keasey Title: National Health Service Boards of Directors and Governance Models Abstract: Abstract This article reports the findings of a year-long research project focused on the activity of boards of directors of twenty-two trusts from the British National Health Service (NHS). The evidence gathered through the use of semi-structured interviews, focus groups, workshops, feedback questionnaires and document analysis indicates that the behavioural dynamics of boards, affected by the dominance of the expert model, act as antecedents of their statutory functions and the implementation of different governance models. Only a portion of the boards involved has effectively incorporated in its modus operandi post-New Public Management (post-NPM) principles of governance. Journal: Public Management Review Pages: 861-885 Issue: 6 Volume: 13 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2010.539113 File-URL: http://hdl.handle.net/10.1080/14719037.2010.539113 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:861-885 Template-Type: ReDIF-Article 1.0 Author-Name: Dean F. Eitel Author-X-Name-First: Dean F. Author-X-Name-Last: Eitel Title: Reforming (Transforming?) a Public Human Resource Management Agency: The Case of the Personnel Board of Jefferson County, Alabama Journal: Public Management Review Pages: 887-889 Issue: 6 Volume: 13 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2011.586501 File-URL: http://hdl.handle.net/10.1080/14719037.2011.586501 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:887-889 Template-Type: ReDIF-Article 1.0 Author-Name: Brian Hunt Author-X-Name-First: Brian Author-X-Name-Last: Hunt Title: Managing Change and Transformation in Government Organizations Journal: Public Management Review Pages: 889-893 Issue: 6 Volume: 13 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2011.586500 File-URL: http://hdl.handle.net/10.1080/14719037.2011.586500 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:889-893 Template-Type: ReDIF-Article 1.0 Author-Name: Jonathan Lupson Author-X-Name-First: Jonathan Author-X-Name-Last: Lupson Author-Name: David Partington Author-X-Name-First: David Author-X-Name-Last: Partington Title: Individual Civil Servants' Conceptions Of Accountability Abstract: Abstract This article presents a preliminary study of how civil servants in the United Kingdom understand accountability characterized by its emphasis on individual performance and accountability. Using the interpretive approach known as phenomenography, we interviewed ten civil servants who as Senior Responsible Owners (SROs) were accountable for the delivery of IT enabled business change programmes. Our analysis revealed five attributes of accountability, each conceived at three levels in a hierarchy of increasing richness and complexity. These results challenge the notion that accountability is a unitary concept and that there is conflict between traditional and newer forms of accountability. Journal: Public Management Review Pages: 895-918 Issue: 7 Volume: 13 Year: 2011 Month: 10 X-DOI: 10.1080/14719037.2011.589609 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589609 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:895-918 Template-Type: ReDIF-Article 1.0 Author-Name: Brahim Herbane Author-X-Name-First: Brahim Author-X-Name-Last: Herbane Title: Communications About Resilience Enhancing Activities By English Local Authorities Abstract: Abstract The Civil Contingencies Act (2004) in the United Kingdom introduced new responsibilities for public authorities regarding Business Continuity Management (BCM) and other emergency planning activities. Using content analysis techniques, this study examined thirty-four English county councils' websites to examine the extent to which this online medium communicated these new responsibilities to stakeholders. Using key-word-in-context (KWIC) and content clustering, this exploratory study found that local authorities' websites were far from generic in their web-based communications about their new Civil Contingencies Act responsibilities and BCM activities, and it reveals a number of differing website traits, motivations and orientations. Journal: Public Management Review Pages: 919-939 Issue: 7 Volume: 13 Year: 2011 Month: 10 X-DOI: 10.1080/14719037.2011.589611 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589611 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:919-939 Template-Type: ReDIF-Article 1.0 Author-Name: Yoon Jik Cho Author-X-Name-First: Yoon Jik Author-X-Name-Last: Cho Author-Name: Jung Wook Lee Author-X-Name-First: Jung Wook Author-X-Name-Last: Lee Title: Perceived Trustworthiness of Supervisors, Employee Satisfaction and Cooperation Abstract: Abstract This study examines the value of trustworthiness of supervisors within US federal agencies. Although public administration scholars have paid attention to trust as a managerial resource, more empirical evidence is still needed. The authors test whether perceived trustworthiness of supervisors works as a valuable managerial resource within federal agencies. Following Mayer et al. (1995), this study assumes trustworthiness as a multi-dimensional concept composed of ability, benevolence and integrity. Drawing on data from a large-scale survey of US federal employees, the research first tests whether these factors constitute the elements of supervisory trustworthiness of federal agencies by second-order confirmatory factor analysis. Then, using ordinary least squares (OLS) regression, the research examines whether trustworthiness has positive associations with employee satisfaction and cooperation within work units. The analyses confirm that the three factors constitute trustworthiness as Mayer et al. (1995) suggest and that supervisory trustworthiness is substantially associated with the two outcomes. Journal: Public Management Review Pages: 941-965 Issue: 7 Volume: 13 Year: 2011 Month: 10 X-DOI: 10.1080/14719037.2011.589610 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589610 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:941-965 Template-Type: ReDIF-Article 1.0 Author-Name: Hayo C. Baarspul Author-X-Name-First: Hayo C. Author-X-Name-Last: Baarspul Author-Name: Celeste P.M. Wilderom Author-X-Name-First: Celeste P.M. Author-X-Name-Last: Wilderom Title: Do Employees Behave Differently In Public- Vs Private-Sector Organizations? Abstract: Abstract Governmental, public-sector organizations are known to operate differently than private, for-profit organizations. But do sector differences exist at the individual level as well? In this article we review twenty-eight hypothesis-driven empirical studies on this question. Most of the single studies found significant individual-level differences between the two sectors, although not always in the expected direction. After showing the limited available evidence, we criticize this line of inquiry and recommend to: (1) test broader models in which sector is only one of a range of variables; (2) enhance refinement in the use of research methods; and (3) improve the theoretical underpinning. Journal: Public Management Review Pages: 967-1002 Issue: 7 Volume: 13 Year: 2011 Month: 10 X-DOI: 10.1080/14719037.2011.589614 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589614 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:967-1002 Template-Type: ReDIF-Article 1.0 Author-Name: Victor Bekkers Author-X-Name-First: Victor Author-X-Name-Last: Bekkers Author-Name: Arthur Edwards Author-X-Name-First: Arthur Author-X-Name-Last: Edwards Author-Name: Rebecca Moody Author-X-Name-First: Rebecca Author-X-Name-Last: Moody Author-Name: Henri Beunders Author-X-Name-First: Henri Author-X-Name-Last: Beunders Title: Caught By Surprise? Abstract: Abstract New social network technology (Web 2.0) provides individuals and small groups with powerful resources for rapid political mobilization. This can create strategic surprises to policy-makers. Two cases of Web 2.0 driven micro-mobilization processes are considered. In both cases, new network technology helped the process of issue-expansion on which the emergence of these strategic surprises is dependent. Policy-makers were taken by surprise because their repertoires of action are focused primarily on official arrangements of consultation and on the news coverage by traditional media. Policy-makers' capacities and resources are not attuned to the political use of network technology by citizens. Journal: Public Management Review Pages: 1003-1021 Issue: 7 Volume: 13 Year: 2011 Month: 10 X-DOI: 10.1080/14719037.2011.589615 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589615 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:1003-1021 Template-Type: ReDIF-Article 1.0 Author-Name: Sara Lindström Author-X-Name-First: Sara Author-X-Name-Last: Lindström Author-Name: Sinikka Vanhala Author-X-Name-First: Sinikka Author-X-Name-Last: Vanhala Title: Divergence in HR Functional Roles in Local Government Abstract: Abstract In spite of a growing body of research on the position and role of HRM and the HR function in organizations, local government HRM has not received the attention it deserves. This article contributes to research on the role of the HR function by deploying a discursive perspective on how HR managers construct their function's role in the context of Finnish local government. Five discourses are located in the talk of HR managers, which show emerging discursive tensions and contradictions in the roles of the HR function in local government. Journal: Public Management Review Pages: 1023-1040 Issue: 7 Volume: 13 Year: 2011 Month: 10 X-DOI: 10.1080/14719037.2011.589620 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589620 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:1023-1040 Template-Type: ReDIF-Article 1.0 Author-Name: Gary Hickey Author-X-Name-First: Gary Author-X-Name-Last: Hickey Title: The Good Cause: Theoretical Perspectives on Corruption Journal: Public Management Review Pages: 1041-1043 Issue: 7 Volume: 13 Year: 2011 Month: 10 X-DOI: 10.1080/14719037.2011.603938 File-URL: http://hdl.handle.net/10.1080/14719037.2011.603938 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:1041-1043 Template-Type: ReDIF-Article 1.0 Author-Name: Christopher J. Newman Author-X-Name-First: Christopher J. Author-X-Name-Last: Newman Title: State Crime Journal: Public Management Review Pages: 1043-1045 Issue: 7 Volume: 13 Year: 2011 Month: 10 X-DOI: 10.1080/14719037.2011.603939 File-URL: http://hdl.handle.net/10.1080/14719037.2011.603939 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:1043-1045 Template-Type: ReDIF-Article 1.0 Author-Name: Jenny Harrow Author-X-Name-First: Jenny Author-X-Name-Last: Harrow Author-Name: Tobias Jung Author-X-Name-First: Tobias Author-X-Name-Last: Jung Title: Philanthropy is Dead; Long Live Philanthropy? Abstract: Abstract The varying relations between philanthropy and governments, sometimes marginal, sometimes central, provide the context for the papers in this special edition of PMR. From welfare states' assumptions about philanthropy's death, to its looked-for resurgence in post-welfare states, the interrelations between philanthropic and governmental organisations continue to challange academics and practitioners alike. Reflecting on the deepening and shifting arguments about the roles of philanthropy, the editors highlight the importance of realism in assessing what philanthropy and governments can achieve collaboratively, and the need for caution when examining current trends of governments' enchantment with philanthropy. Journal: Public Management Review Pages: 1047-1056 Issue: 8 Volume: 13 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2011.619062 File-URL: http://hdl.handle.net/10.1080/14719037.2011.619062 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1047-1056 Template-Type: ReDIF-Article 1.0 Author-Name: Kaspar Villadsen Author-X-Name-First: Kaspar Author-X-Name-Last: Villadsen Title: Modern Welfare And ‘Good Old’ Philanthropy Abstract: Abstract This article identifies a number of parallels between nineteenth-century philanthropy and contemporary social work that have so far received little attention in the ongoing debate on the relation between philanthropy and modern welfare. While adopting a critical perspective on social philanthropy, it does not take a definitive stance on the question of whether philanthropy cements marginality or constitutes a progressive agent for social change. Philanthropy's role in social policy can hardly be generalized across time and space; instead, its strategic functions must be examined in specific societies and at specific historical junctures. For this purpose the question of the relationship between philanthropy and modern welfare is re-formulated using Foucault's concept of ‘dispositive’. A series of decisive inventions that emerged from nineteenth-century poor relief are identified. Most importantly, the philanthropists gave twentieth-century social policy a recipient who is not a subject of formal rights, but possesses a series of social duties and responsibilities. Journal: Public Management Review Pages: 1057-1075 Issue: 8 Volume: 13 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2011.622675 File-URL: http://hdl.handle.net/10.1080/14719037.2011.622675 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1057-1075 Template-Type: ReDIF-Article 1.0 Author-Name: Siobhan Daly Author-X-Name-First: Siobhan Author-X-Name-Last: Daly Title: Philanthropy, the Big Society and Emerging Philanthropic Relationships in the UK Abstract: Abstract In the UK, the Big Society programme seeks to encourage philanthropic giving. However, I argue that there is a tension between the Big Society's emphasis on citizen empowerment and the nature of emerging philanthropic relationships. Drawing upon a framework developed by Susan Ostrander (2007), this article maps and analyses three types of philanthropic relationships in the UK: (1) donor-intermediary; (2) donor exclusive; and (3) donor oversight. Analysing these philanthropic relationships is salient as it draws attention to the role of philanthropy in the reshaping of the relationship between state, market and civil society in the context of the Big Society. Journal: Public Management Review Pages: 1077-1094 Issue: 8 Volume: 13 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2011.619063 File-URL: http://hdl.handle.net/10.1080/14719037.2011.619063 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1077-1094 Template-Type: ReDIF-Article 1.0 Author-Name: Ekkehard Thümler Author-X-Name-First: Ekkehard Author-X-Name-Last: Thümler Title: Foundations, Schools and The State Abstract: Abstract The public school systems of both Germany and the United States face environmental pressures to provide better and more equitable results, while at the same time they are criticized for high degrees of bureaucracy and structural inertia. Public--private partnerships are frequently praised for their potential to provide a remedy to these deficits. In this article, I investigate the role of private philanthropic foundations that co-operate with public actors in school improvement partnerships. Drawing on institutional theory and empirical data derived from the exploratory research project ‘Strategies for Impact in Education’, the article concludes that an important function of such arrangements is the generation of legitimacy in case of ‘successful failure’. Journal: Public Management Review Pages: 1095-1116 Issue: 8 Volume: 13 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2011.619065 File-URL: http://hdl.handle.net/10.1080/14719037.2011.619065 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1095-1116 Template-Type: ReDIF-Article 1.0 Author-Name: David F. Suárez Author-X-Name-First: David F. Author-X-Name-Last: Suárez Author-Name: Youngmi Lee Author-X-Name-First: Youngmi Author-X-Name-Last: Lee Title: Participation and Policy Abstract: Abstract Non-profits build social capital by linking citizens to each other and to government, but little research has explored the role of foundations in this process. Using data from 2007 for approximately 1,400 foundations, this study focuses on the determinants of foundation support for community organizing and civic engagement. Empirical analyses indicate that foundations with a legacy of promoting social justice philanthropy and foundations that utilize the discourse of social change tend to support both activities, and foundations with more organizational memberships also support both activities. In addition, foundations with larger boards are associated with funding for civic engagement and community organizing, and larger foundations are as well. These findings indicate that foundations with a progressive policy agenda tend to embrace grant-making strategies that build social capital, and foundations that develop networks by growing their boards and by joining professional organizations translate those practices into their giving priorities. Journal: Public Management Review Pages: 1117-1138 Issue: 8 Volume: 13 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2011.619066 File-URL: http://hdl.handle.net/10.1080/14719037.2011.619066 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1117-1138 Template-Type: ReDIF-Article 1.0 Author-Name: Sue Smyllie Author-X-Name-First: Sue Author-X-Name-Last: Smyllie Author-Name: Wendy Scaife Author-X-Name-First: Wendy Author-X-Name-Last: Scaife Author-Name: Katie McDonald Author-X-Name-First: Katie Author-X-Name-Last: McDonald Title: That's What Governments Do Abstract: Abstract Decades of intervention have made variable impact on the inequality between indigenous and non-indigenous well-being across the world. Unacceptable differences in life expectancy alone mark indigenous need as an area where greater understanding of public and private funding approaches and their interaction may deliver real benefits. Both the public and the third sector have been active in trying to address the disadvantage experienced by Australia's indigenous people. The interaction between the indigenous cause philanthropy system and the wider geo-political landscape in Australia is revealing barriers and insights that may apply in other challenging policy terrain.  The research reported here draws upon two empirical studies aimed at understanding the issues facing philanthropy in Australia, including the impact of government agency both independently and as it contrasts with philanthropy. The two different cultures are evident and two levers (greater system flexibility and closer engagement) are suggested as important in moving forward the philanthropy/government relationship in this area. Journal: Public Management Review Pages: 1139-1154 Issue: 8 Volume: 13 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2011.619067 File-URL: http://hdl.handle.net/10.1080/14719037.2011.619067 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1139-1154 Template-Type: ReDIF-Article 1.0 Author-Name: Lili Wang Author-X-Name-First: Lili Author-X-Name-Last: Wang Author-Name: Elizabeth Graddy Author-X-Name-First: Elizabeth Author-X-Name-Last: Graddy Author-Name: Donald Morgan Author-X-Name-First: Donald Author-X-Name-Last: Morgan Title: The Development of Community-Based Foundations in East Asia Abstract: Abstract Despite their increasing importance worldwide, community foundations remain rare in much of East Asia. This comparative analysis of three community-based foundations currently operating in Japan, China and South Korea seeks to understand the role they play and factors that promote or hinder their development. We examine the social and institutional contexts within which they operate, their goals and activities and their funding structure. We find that all three foundations focus on cultivating a philanthropic culture, and on addressing community needs either through grant making, direct service provision, or both. A region's philanthropic traditions, the vitality of its non-profit sector, the legal framework that defines the sector and the agenda of governments for the sector are central factors in the development of community-based foundations in East Asia. Journal: Public Management Review Pages: 1155-1178 Issue: 8 Volume: 13 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2011.619068 File-URL: http://hdl.handle.net/10.1080/14719037.2011.619068 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1155-1178 Template-Type: ReDIF-Article 1.0 Author-Name: Beth Breeze Author-X-Name-First: Beth Author-X-Name-Last: Breeze Author-Name: Barbara Gouwenberg Author-X-Name-First: Barbara Author-X-Name-Last: Gouwenberg Author-Name: Theo Schuyt Author-X-Name-First: Theo Author-X-Name-Last: Schuyt Author-Name: Iain Wilkinson Author-X-Name-First: Iain Author-X-Name-Last: Wilkinson Title: What Role for Public policy in Promoting Philanthropy? Abstract: Abstract This article presents and discusses the findings of a survey conducted among Higher Educational Institutions (HEIs) in most of the twenty-seven countries within the European Union, which studied the extent and success of fundraising from philanthropic sources for research. Our data demonstrate that success in fundraising is related to institutional privilege (in terms of the universities' reputation, wealth and networks) as well as factors relating to the internal organization, activities and cultures of universities (such as the extent of investment in fundraising activities) and factors relating to the external social, economic and political environments (such as national cultural attitudes towards philanthropy and the existence of tax breaks for charitable giving). Our findings identify the existence of a ‘Matthew effect’, such that privilege begets privilege, when it comes to successful fundraising for university research. We argue that, despite the existence of some untapped philanthropic potential, not all universities are equally endowed with the same fundraising capacities. The article concludes by suggesting that policy-makers pay more heed to the structural constraints within which fundraising takes place, to ensure that policies that seek to promote philanthropy are realistic. Journal: Public Management Review Pages: 1179-1195 Issue: 8 Volume: 13 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2011.619069 File-URL: http://hdl.handle.net/10.1080/14719037.2011.619069 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1179-1195 Template-Type: ReDIF-Article 1.0 Author-Name: Mark Considine Author-X-Name-First: Mark Author-X-Name-Last: Considine Author-Name: Jenny M. Lewis Author-X-Name-First: Jenny M. Author-X-Name-Last: Lewis Title: Networks and Interactivity Abstract: Abstract The systemic reform of employment services in OECD countries was driven by New Public Management (NPM) and then post-NPM reforms, when first-phase changes such as privatization were amended with ‘joined up’ processes to help manage fragmentation. This article examines the networking strategies of ‘street-level’ employment services staff for the impacts of this. Contrary to expectations, networking has generally declined over the last decade. There are signs of path dependence in networking patterns within each country, but also a convergence of patterns for the UK and Australia, but not The Netherlands. Networking appears to be mediated by policy and regulatory imperatives. Journal: Public Management Review Pages: 1-22 Issue: 1 Volume: 14 Year: 2010 Month: 11 X-DOI: 10.1080/14719037.2011.589613 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589613 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2010:i:1:p:1-22 Template-Type: ReDIF-Article 1.0 Author-Name: Helene Ratner Author-X-Name-First: Helene Author-X-Name-Last: Ratner Title: ‘It Was The Night Of The Long Knives’ Abstract: Abstract This article explores through ethnography how public servant identities are affected by organizational change. Using an organizational becoming perspective, it studies the introduction of Lean in a recently merged public logistics department. Lean divides the department into two groups and conflict arises. Later, another institutional change is introduced. Here, the employee attitudes towards Lean change, now unifying rather than dividing the department. Rather than a professional-managerial split, the article concludes that the interplay between public sector change and employee identity is shaped by the apprehension of uncertainty and related group conflicts. Journal: Public Management Review Pages: 23-40 Issue: 1 Volume: 14 Year: 2010 Month: 11 X-DOI: 10.1080/14719037.2011.589612 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589612 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2010:i:1:p:23-40 Template-Type: ReDIF-Article 1.0 Author-Name: Helen Sullivan Author-X-Name-First: Helen Author-X-Name-Last: Sullivan Author-Name: Paul Williams Author-X-Name-First: Paul Author-X-Name-Last: Williams Author-Name: Stephen Jeffares Author-X-Name-First: Stephen Author-X-Name-Last: Jeffares Title: Leadership for Collaboration Abstract: Abstract ‘Leadership’ and ‘collaboration’ are integral to twenty-first century governance and management but, despite a growing literature, understanding about leadership for collaboration is hampered by a lack of specificity and nuance in theory and empirical research. This article responds to these limitations by working within an interpretive framework and employing Q-method to uncover different interpretations of leadership for collaboration operant among public managers in Wales. The article uses the concept of situated agency to explain why public managers offer diverse interpretations of leadership for collaboration despite working within the same governance framework, and to identify challenges to public managers in determining appropriate leadership for collaboration. Journal: Public Management Review Pages: 41-66 Issue: 1 Volume: 14 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2011.589617 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589617 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:1:p:41-66 Template-Type: ReDIF-Article 1.0 Author-Name: Jenny Stewart Author-X-Name-First: Jenny Author-X-Name-Last: Stewart Title: Multiple-case Study Methods in Governance-related Research Abstract: Abstract Relative to their single-case counterparts, multiple-case studies add observations for study, without taking the research design into more quantitative terrain. However, questions remain about the exact nature of the value that multi-case studies add to governance research. The present article addresses this gap by reviewing a sample of multiple-case study articles taken from leading public management journals and describing and classifying the approaches employed by researchers. It is argued that the ability of multiple-case study projects to convince us of their conclusions rests, to a degree not previously acknowledged, on the reliability of these studies. Journal: Public Management Review Pages: 67-82 Issue: 1 Volume: 14 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2011.589618 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589618 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:1:p:67-82 Template-Type: ReDIF-Article 1.0 Author-Name: Peter J. Robertson Author-X-Name-First: Peter J. Author-X-Name-Last: Robertson Author-Name: Taehyon Choi Author-X-Name-First: Taehyon Author-X-Name-Last: Choi Title: Deliberation, Consensus, and Stakeholder Satisfaction Abstract: Abstract The purpose of this study is to contribute to development of collaborative governance theory by investigating whether and under what conditions a deliberative, consensus-oriented decision process among diverse stakeholders with conflicting interests can lead to decisions that are satisfactory to most of the stakeholders. Using computational simulation, we found that the benefits of collaborative governance are contingent on such conditions as the type of alternative that initiates the deliberation, the level of conflict among stakeholders and whether and how stakeholders modify their preferences over time. Based on these results, theoretical propositions for future theory building and empirical research are suggested. Journal: Public Management Review Pages: 83-103 Issue: 1 Volume: 14 Year: 2011 Month: 1 X-DOI: 10.1080/14719037.2011.589619 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589619 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:1:p:83-103 Template-Type: ReDIF-Article 1.0 Author-Name: J. Norman Baldwin Author-X-Name-First: J. Norman Author-X-Name-Last: Baldwin Author-Name: Robin Gauld Author-X-Name-First: Robin Author-X-Name-Last: Gauld Author-Name: Shaun Goldfinch Author-X-Name-First: Shaun Author-X-Name-Last: Goldfinch Title: What Public Servants Really Think of E-Government Abstract: Abstract Drawing on 240 completed web surveys from six New Zealand core government agencies, and using qualitative and quantitative measures, we investigate public servants' views on three aspects of e-government, situated within an overarching rhetoric of ‘transformation’. First, the degree to which e-government is supporting ‘joined-up’ government is assessed. Second, we canvas views as to what degree e-government measures are promoting new ways of working for public servants such as flexible work. Third, we seek public servant views on whether e-government measures are allowing greater ‘e-participation’ from the public. We find that public servants exhibit considerable nuance in their views on e-government, including some scepticism towards its role in increasing flexible work, in ‘joining-up’ government, and in increasing citizen participation in policy making. The vagueness of transformational rhetoric is highlighted. We suggest the more considered views of public servants on the costs, as well as the benefits, of e-government, provide a useful antidote to much heated rhetoric and ‘dangerous enthusiasms’ exhibited towards e-government across the world. Journal: Public Management Review Pages: 105-127 Issue: 1 Volume: 14 Year: 2011 Month: 3 X-DOI: 10.1080/14719037.2011.589616 File-URL: http://hdl.handle.net/10.1080/14719037.2011.589616 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:1:p:105-127 Template-Type: ReDIF-Article 1.0 Author-Name: Richard Batley Author-X-Name-First: Richard Author-X-Name-Last: Batley Author-Name: Willy McCourt Author-X-Name-First: Willy Author-X-Name-Last: McCourt Author-Name: Claire Mcloughlin Author-X-Name-First: Claire Author-X-Name-Last: Mcloughlin Title: Editorial Abstract: Abstract Politics and governance have become central to explanations of the widespread under-provision of public services in developing countries. Political analysis offers an understanding of what might otherwise appear to be exclusively managerial or capacity problems. The articles in this special issue of PMR contribute to three main aspects of this new literature on the political economy of service provision: how the incentives of elites are formed and affect whether, to whom and how services are provided; how top--down and bottom--up systems of accountability may act and also interact to affect incentives; and the effect of service provision on state--society relations. The analysis in this and the following articles suggests that the politics of service provision should be understood as a cycle of causation: politics affect the policy, governance and implementation of services, but in turn service provision is a theatre of politics and affects citizen formation and the development of state capacity and legitimacy. Taken as a whole, the articles suggest that a political perspective enables new insights into the causes of weak service provision, and how it can be improved. Journal: Public Management Review Pages: 131-144 Issue: 2 Volume: 14 Year: 2012 Month: 2 X-DOI: 10.1080/14719037.2012.657840 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657840 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:131-144 Template-Type: ReDIF-Article 1.0 Author-Name: Anuradha Joshi Author-X-Name-First: Anuradha Author-X-Name-Last: Joshi Author-Name: Peter P. Houtzager Author-X-Name-First: Peter P. Author-X-Name-Last: Houtzager Title: Widgets or Watchdogs? Abstract: Abstract Strengthening ‘social accountability’ is emerging as a key strategy for improving public services and attaining the Millennium Development Goals. Yet current conceptualizations of social accountability have tended to focus on it as ‘mechanisms’ or ‘widgets’, a view which tends to depoliticize the very processes through which poor people make claims. We propose an alternative conceptualization which focuses on disaggregating social accountability actions, and viewing them as part of a long-term ongoing political engagement of social actors with the state. Such a conceptualization can advance understandings of when the poor engage in social accountability and the impact it might have. Journal: Public Management Review Pages: 145-162 Issue: 2 Volume: 14 Year: 2012 Month: 2 X-DOI: 10.1080/14719037.2012.657837 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657837 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:145-162 Template-Type: ReDIF-Article 1.0 Author-Name: David Booth Author-X-Name-First: David Author-X-Name-Last: Booth Title: Working with the Grain and Swimming against the Tide Abstract: Abstract Research into the governance of public goods provision in Africa suggests that, on their own, bottom--up pressures from voters and service users are only a weak factor in improving performance. It confirms the importance of working with politicians and service providers as well as clients. However, getting ‘uptake’ of these findings into the practice of development agencies is difficult. In the dissemination of previous studies, certain propositions about the power of information and community monitoring have been heavily over-sold because they satisfy practitioners' hunger for simple, upbeat messages. Incentives, ideologies and vested interests inhibit the adoption of more complex findings. Journal: Public Management Review Pages: 163-180 Issue: 2 Volume: 14 Year: 2012 Month: 2 X-DOI: 10.1080/14719037.2012.657959 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657959 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:163-180 Template-Type: ReDIF-Article 1.0 Author-Name: Jeremy Holland Author-X-Name-First: Jeremy Author-X-Name-Last: Holland Author-Name: Laurent Ruedin Author-X-Name-First: Laurent Author-X-Name-Last: Ruedin Author-Name: Patta Scott-Villiers Author-X-Name-First: Patta Author-X-Name-Last: Scott-Villiers Author-Name: Hannah Sheppard Author-X-Name-First: Hannah Author-X-Name-Last: Sheppard Title: Tackling the Governance of Socially Inclusive Service Delivery Abstract: Abstract Despite conventions, laws and policies, service delivery in many countries remains poor and fails to reach socially excluded groups. With ‘supply side’ governance constraints often deemed intractable, many donors support ‘demand side’ accountability processes for better service delivery. When it comes to social and gender-based exclusion, the weaknesses of purely demand side accountability approaches become clear. This article draws on case study research in Nepal to examine social accountability processes that work on both sides of the supply--demand divide and consider their likely contribution to socially inclusive service delivery and to challenging deeper institutional norms that sustain social exclusion. Journal: Public Management Review Pages: 181-196 Issue: 2 Volume: 14 Year: 2012 Month: 2 X-DOI: 10.1080/14719037.2012.657919 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657919 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:181-196 Template-Type: ReDIF-Article 1.0 Author-Name: Mark Turner Author-X-Name-First: Mark Author-X-Name-Last: Turner Title: Decentralization, Politics and Service Delivery Abstract: Abstract One-stop service shops (OSSs) for government services delivery have become a popular and flexible mode of administrative decentralization for delivering government services of various types throughout the world. Using an analytical framework derived from decentralization, this article examines their introduction in Mongolia paying particular attention to politics, political economy and governance. The Mongolian OSSs have been justified mainly on managerial and governance grounds and are viewed by government as a most successful public administration reform. This article reviews these rationales in the course of tracing the history of the introduction of OSSs into Mongolia. The reform is also located in the political economy of Mongolia using problem tree analysis to evaluate its relevance to the country's leading development issues. Further problem tree analysis is applied to one of these issues, service delivery. The OSS experiment is also examined through the lens of political analysis paying particular attention to the policy making and policy implementation. The overall picture is one of both success and failure; success in terms of establishing OSSs across Mongolia but failure in terms of the lack of change to bureaucratic processes and the centralization of the State. Journal: Public Management Review Pages: 197-215 Issue: 2 Volume: 14 Year: 2012 Month: 2 X-DOI: 10.1080/14719037.2012.657960 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657960 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:197-215 Template-Type: ReDIF-Article 1.0 Author-Name: Daniel Harris Author-X-Name-First: Daniel Author-X-Name-Last: Harris Author-Name: Jenny Qu Wang Author-X-Name-First: Jenny Qu Author-X-Name-Last: Wang Title: Political Economy Realities in the Chinese Health Sector Abstract: Abstract While the challenges resulting from the marketization of health services in China during the post-1979 reform period have been well documented, recent work has called for analysis of reforms currently underway and the underlying factors explaining why certain reforms work or do not work. This article proposes that the political economy of health financing constitutes one such factor affecting the ability of reforms to address the challenges presented by China's significant population of internal migrants. We find analysis of relevant structural factors, institutions and actors' incentives sheds valuable light on reform dynamics in the context of an increasingly mobile society. Journal: Public Management Review Pages: 217-237 Issue: 2 Volume: 14 Year: 2012 Month: 2 X-DOI: 10.1080/14719037.2012.657957 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657957 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:217-237 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen Jones Author-X-Name-First: Stephen Author-X-Name-Last: Jones Title: The Politics of Social Rights Abstract: Abstract This article examines the first steps in developing broad-based social insurance in Nepal, focusing on social protection cash transfers and the provision of free essential health care. Policy changes have been skilfully promoted by politically influential individuals with a strong vision for the development of social policies while the circumstances of political ‘transition’ have created an opportunity for defining universal rights in the Constitution. A political consensus has developed in favour of these policies because of the electoral advantages that have accrued to their promoters. Implementation has been favoured by the administrative simplicity of the measures taken though a more stable political environment will be required for deeper institutional change. Journal: Public Management Review Pages: 239-254 Issue: 2 Volume: 14 Year: 2012 Month: 2 X-DOI: 10.1080/14719037.2012.657920 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657920 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:239-254 Template-Type: ReDIF-Article 1.0 Author-Name: Alex Hurrell Author-X-Name-First: Alex Author-X-Name-Last: Hurrell Author-Name: Ian MacAuslan Author-X-Name-First: Ian Author-X-Name-Last: MacAuslan Title: The Political Implications of Cash Transfers in Sub-saharan Africa Abstract: Abstract Following success in Latin America, cash transfers are rapidly gaining currency as a principal tool for social protection in Africa. Pilot projects abound, but are often conceived and evaluated without much attention to the political and social implications of targeting, of payment systems, and of introducing cash into poor communities. These implications can be profound, and must be considered in designing cash transfer programmes. Using examples from Oxford Policy Management's evaluation and design work in Kenya, we discuss effects on the political and social fabric of in particular (1) targeting, (2) payments systems and (3) the overall process of cash transfers.  First, who is targeted, how and who targets can radically alter local power relations, and this can have national consequences. Targeting divides communities into recipients and non-recipients, and this has consequences for social relations. Second, different payment systems create different requirements for civil registration, possibilities for fraud and opportunities for connectedness. These requirements and opportunities all have potential to change citizens' relationship with the State with far-reaching political implications. Finally, because of these effects, implementing a system of cash transfers (even a pilot project) is not an apolitical policy intervention and in fact will influence quite profoundly relationships between individuals within households, within communities and within the broader polity. This has an effect on the development direction of the country in question. We ask whether this should be the donors' role, and suggest greater engagement with national and local political actors in planning, designing and implementing cash transfer programmes. Journal: Public Management Review Pages: 255-272 Issue: 2 Volume: 14 Year: 2012 Month: 2 X-DOI: 10.1080/14719037.2012.657961 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657961 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:255-272 Template-Type: ReDIF-Article 1.0 Author-Name: Derick W. Brinkerhoff Author-X-Name-First: Derick W. Author-X-Name-Last: Brinkerhoff Author-Name: Anna Wetterberg Author-X-Name-First: Anna Author-X-Name-Last: Wetterberg Author-Name: Stephen Dunn Author-X-Name-First: Stephen Author-X-Name-Last: Dunn Title: Service Delivery and Legitimacy in Fragile and Conflict-Affected States Abstract: Abstract In fragile and conflict-affected states (FCS), governments must rebuild three core governance functions: provision of security, service delivery and political participation. We unpack the connection between service delivery and legitimacy, using a staged model of legitimation, in which progress on the governance functions forms the basis for value-based legitimacy; behavioural legitimacy may, but does not necessarily, follow. With data from Iraq, we explore the role of water services in laying the groundwork for legitimacy. The analysis underscores the complex, non-linear relationship between service delivery and increases in trust and legitimacy, and the process's sensitivity to starting points. Nascent governments can build legitimacy by improving service delivery; however, gains are contingent and often fragile. Journal: Public Management Review Pages: 273-293 Issue: 2 Volume: 14 Year: 2012 Month: 2 X-DOI: 10.1080/14719037.2012.657958 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657958 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:273-293 Template-Type: ReDIF-Article 1.0 Author-Name: Walter Kickert Author-X-Name-First: Walter Author-X-Name-Last: Kickert Title: State Responses to the Fiscal Crisis in Britain, Germany and the Netherlands Abstract: Abstract How have governments, politics and administrations responded to the fiscal crisis? In this brief article, a first preliminary analysis is made how Great Britain, Germany and The Netherlands managed the crisis. The crisis consisted of three stages: First, the financial crisis causing governments to save and support banks; second, the economic crisis, causing governments to take economic recovery measures and third, the fiscal crisis of state debts and budget deficits, causing governments to take fiscal cut-back measures. Particular attention is paid to the governmental decision-making processes during the three stages of the crisis. Journal: Public Management Review Pages: 299-309 Issue: 3 Volume: 14 Year: 2012 Month: 3 X-DOI: 10.1080/14719037.2011.637410 File-URL: http://hdl.handle.net/10.1080/14719037.2011.637410 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:299-309 Template-Type: ReDIF-Article 1.0 Author-Name: Sean Tunney Author-X-Name-First: Sean Author-X-Name-Last: Tunney Author-Name: Jane Thomas Author-X-Name-First: Jane Author-X-Name-Last: Thomas Title: Choosing Voices: The Department of Health's online interpretation of what patients want Abstract: Abstract Since 2005, reforms in the National Health Service in England, overseen by the British government's Department of Health (DH), have further stimulated a market by increasing the number of providers and encouraging patient choice. This study compares the DH's reporting until 2010, on its website, of ‘what patients want’ and the research evidence for its statements. It will consider whether the evidence is more ambiguous than the website summary implied; obscuring the voices of those with opinions running counter to patient choice, as the DH defined it. Finally, it reflects on whether there has been a subsequent change of approach. Journal: Public Management Review Pages: 311-329 Issue: 3 Volume: 14 Year: 2012 Month: 3 X-DOI: 10.1080/14719037.2011.637405 File-URL: http://hdl.handle.net/10.1080/14719037.2011.637405 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:311-329 Template-Type: ReDIF-Article 1.0 Author-Name: Angel Saz-Carranza Author-X-Name-First: Angel Author-X-Name-Last: Saz-Carranza Author-Name: Francisco Longo Author-X-Name-First: Francisco Author-X-Name-Last: Longo Title: Managing Competing Institutional Logics in Public--Private Joint Ventures Abstract: Abstract Cross-sector inter-organizational partnerships, alliances and networks have become extremely popular. Yet, we may expect competing societal-level institutional logics to play an important role in cross-sector alliances, hence making their management central to alliance success. This article responds to the general research question: How do participants of public--private joint ventures manage competing institutional logics? Based on in-depth interviews we empirically characterize two competing logics in a cross-sector collaborative and identify two practices used to cope with them. Journal: Public Management Review Pages: 331-357 Issue: 3 Volume: 14 Year: 2012 Month: 3 X-DOI: 10.1080/14719037.2011.637407 File-URL: http://hdl.handle.net/10.1080/14719037.2011.637407 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:331-357 Template-Type: ReDIF-Article 1.0 Author-Name: Luca Fazzi Author-X-Name-First: Luca Author-X-Name-Last: Fazzi Title: Social Enterprises, Models of Governance and the Production of Welfare Services Abstract: Abstract This article reports the results of an empirical study on the relationship between models of single- and multi-stakeholder governance and the competitive advantages of social enterprises (SEs). The results of the research show that SEs with models of multi-stakeholder governance perform functions which are different from those of single-stakeholder SEs. If contracting-out is to be managed efficiently and effectively, these differences must borne in mind and valorized according to the specific objectives of service outsourcing processes. Journal: Public Management Review Pages: 359-376 Issue: 3 Volume: 14 Year: 2012 Month: 3 X-DOI: 10.1080/14719037.2011.637409 File-URL: http://hdl.handle.net/10.1080/14719037.2011.637409 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:359-376 Template-Type: ReDIF-Article 1.0 Author-Name: Chung-An Chen Author-X-Name-First: Chung-An Author-X-Name-Last: Chen Author-Name: Barry Bozeman Author-X-Name-First: Barry Author-X-Name-Last: Bozeman Title: Organizational Risk Aversion: Comparing The Public and Non-Profit Sectors Abstract: Abstract Conventional wisdom of ‘sector matters’ suggests that those working in the government are more risk averse than those employed by business enterprises. However, whether public sector workers tend to be more risk averse than non-profit sector workers is unknown. Our paper examines whether the levels of organizational risk aversion as perceived by managers differ between public and non-profit organizations and explore reasons leading to this potential difference. Statistical results show that organizational risk aversion is more pervasive in the public sector than in the non-profit sector. Mediation tests further indicate that managerial trust and an organization's formalized rule constraints in rewarding good performers and removing poor performers are decisive to this difference. The findings imply that the top management's feeling of insecurity and structural reasons embedded in the merit system are the keys to organizational risk aversion in the public sector. Journal: Public Management Review Pages: 377-402 Issue: 3 Volume: 14 Year: 2012 Month: 3 X-DOI: 10.1080/14719037.2011.637406 File-URL: http://hdl.handle.net/10.1080/14719037.2011.637406 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:377-402 Template-Type: ReDIF-Article 1.0 Author-Name: Tony Kinder Author-X-Name-First: Tony Author-X-Name-Last: Kinder Title: Learning, Innovating and Performance in Post-New Public Management of Locally Delivered Public Services Abstract: Abstract Commenting upon strands of post-new public management (NPM) debate, including Lapsley (2009) and Osborne (2010a) the article argues that as local public service organizations enter the age of austerity, performance driven by innovation and learning, will be an important feature of any NPM paradigm. The article suggests a theoretical framework for innovation in local public services: listening and learning, illustrating its usefulness by a case study of West Lothian Council, Scotland. Journal: Public Management Review Pages: 403-428 Issue: 3 Volume: 14 Year: 2012 Month: 3 X-DOI: 10.1080/14719037.2011.637408 File-URL: http://hdl.handle.net/10.1080/14719037.2011.637408 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:403-428 Template-Type: ReDIF-Article 1.0 Author-Name: Celine Chew Author-X-Name-First: Celine Author-X-Name-Last: Chew Author-Name: Gillian H. Wright Author-X-Name-First: Gillian H. Author-X-Name-Last: Wright Title: A Note from the Editors Abstract: It is widely acknowledged that public and non‐profit services have imported generic management theorems in the past to good effect. However, barriers to the application of a market focus as a means of delivering value in public and non-profit services to diverse stakeholder groups is a recurring theme in the extant literature. This special issue brings together a range of contemporary perspectives on marketing in public and non-profit services and its application to diverse public and non‐profit contexts, whilst surfacing empirical and practice implications for public and non‐profit service researchers and managers.  We would like to acknowledge the contribution of our panel of reviewers in making this special issue a success: Ross Brennan, Ian Bruce, Sally Hibbert, Judith Madill, Ken Peattie, Michel Rod, Adrian Sargeant, Nic Terblanche, Mary Tschirhart, and Tony Wall. Journal: Public Management Review Pages: 431-431 Issue: 4 Volume: 14 Year: 2012 Month: 5 X-DOI: 10.1080/14719037.2011.649977 File-URL: http://hdl.handle.net/10.1080/14719037.2011.649977 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:431-431 Template-Type: ReDIF-Article 1.0 Author-Name: Gillian H. Wright Author-X-Name-First: Gillian H. Author-X-Name-Last: Wright Author-Name: Celine Chew Author-X-Name-First: Celine Author-X-Name-Last: Chew Author-Name: Anthony Hines Author-X-Name-First: Anthony Author-X-Name-Last: Hines Title: The Relevance and Efficacy of Marketing in Public and Non-Profit Service Management Abstract: Abstract The central premise of this article is that public and non-profit service organizations (PNSOs) seek to add value to their multiple stakeholders with their multiple objectives. With the nature and difference of PNSOs in mind, we consider the relevance and the potential impact that a market-led orientation and the various elements of a strategic marketing approach to PNSO management can have on service outcomes and value. We conclude that although PNSOs utilize some management theorems effectively, there is potential for marketing concepts to make a significant contribution to the effective management of public services in contemporary society. Journal: Public Management Review Pages: 433-450 Issue: 4 Volume: 14 Year: 2012 Month: 5 X-DOI: 10.1080/14719037.2011.649973 File-URL: http://hdl.handle.net/10.1080/14719037.2011.649973 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:433-450 Template-Type: ReDIF-Article 1.0 Author-Name: Cláudia Carvalho Author-X-Name-First: Cláudia Author-X-Name-Last: Carvalho Author-Name: Carlos Brito Author-X-Name-First: Carlos Author-X-Name-Last: Brito Title: Assessing Users' Perceptions on how to Improve Public Services Quality Abstract: Abstract In order to address new demands from citizens and companies, public agencies are developing new ways of delivering public services within a multi-channel logic. In this context, Citizen Shops have been designed to increase speed of response, to simplify procedures and, above all, to improve service quality. This article aims to evaluate the perceptions of users of public services in order to improve their quality. The article follows a marketing perspective, paying special attention to citizens' expectations and perceptions and to the role of emotions in the encounter. Given the nature of the research issue, the investigation followed a case-study methodology. The authors present an adaptation of the Critical Incident Technique and analyse extensive qualitative and quantitative data collected in six Portuguese Citizen Shops. The findings show that expectations are extremely dynamic and play a relevant role in users' satisfaction. Satisfying and neutral attributes were identified, and the Critical Incident Technique also revealed the importance of emotions in the encounter. Journal: Public Management Review Pages: 451-472 Issue: 4 Volume: 14 Year: 2012 Month: 5 X-DOI: 10.1080/14719037.2011.649976 File-URL: http://hdl.handle.net/10.1080/14719037.2011.649976 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:451-472 Template-Type: ReDIF-Article 1.0 Author-Name: Celine Chew Author-X-Name-First: Celine Author-X-Name-Last: Chew Author-Name: Christopher Vinestock Author-X-Name-First: Christopher Author-X-Name-Last: Vinestock Title: The Public Service Offering and its Influence on Marketing Priorities in Local Government Organizations Abstract: Abstract This article employs a comparative case study methodology to critically examine the types of marketing activity undertaken by two local government organizations that are involved in providing discretionary and non-discretionary services, respectively. Achievement of income targets and user satisfaction standards were found to be central to the success of marketing efforts in discretionary public services, while these were not priority objectives in non-discretionary public services. This key difference influenced the range and intensity of marketing activity undertaken and resource commitments provided by public service organizations. Three propositions for future theory development and practice in marketing for public services are offered. Journal: Public Management Review Pages: 473-497 Issue: 4 Volume: 14 Year: 2012 Month: 5 X-DOI: 10.1080/14719037.2011.649971 File-URL: http://hdl.handle.net/10.1080/14719037.2011.649971 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:473-497 Template-Type: ReDIF-Article 1.0 Author-Name: Erik-Hans Klijn Author-X-Name-First: Erik-Hans Author-X-Name-Last: Klijn Author-Name: Jasper Eshuis Author-X-Name-First: Jasper Author-X-Name-Last: Eshuis Author-Name: Erik Braun Author-X-Name-First: Erik Author-X-Name-Last: Braun Title: The Influence of Stakeholder Involvement on The Effectiveness of Place Branding Abstract: Abstract The assumption in the governance literature is that stakeholder involvement enhances the chances of success of governance processes. Place branding has a strong governance character in that it involves many different actors and the government is one of the parties in the branding process. This article draws on survey data acquired from professionals involved in city marketing and branding in the Netherlands to analyse whether stakeholder involvement leads to a clearer brand concept and increased effectiveness of city brands in terms of attracting target groups. The analysis shows that involving stakeholders does make a difference and has positive effects on the clarity of the brand concept. Journal: Public Management Review Pages: 499-519 Issue: 4 Volume: 14 Year: 2012 Month: 5 X-DOI: 10.1080/14719037.2011.649972 File-URL: http://hdl.handle.net/10.1080/14719037.2011.649972 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:499-519 Template-Type: ReDIF-Article 1.0 Author-Name: Lieske van der Torre Author-X-Name-First: Lieske Author-X-Name-Last: van der Torre Author-Name: Menno Fenger Author-X-Name-First: Menno Author-X-Name-Last: Fenger Author-Name: Mark van Twist Author-X-Name-First: Mark Author-X-Name-Last: van Twist Title: Between State, Market and Community Abstract: Abstract Hybrid organizations operate in complex and diversified institutional environments that combine characteristics of the state, the market, and the nonprofit sector. These environments impose challenges on the marketing of hybrid organizations. This article focuses on the challenges and dilemmas in the marketing of hybrid organizations by analysing the slogans of Dutch sheltered work companies. These slogans reflect the core values and distinctive competences of these organizations. Our analysis accentuates the tensions between the demands from the multiple domains and shows how a specific group of hybrid organizations -- sheltered work companies -- deals with these tensions in the formulation of their slogans. Journal: Public Management Review Pages: 521-540 Issue: 4 Volume: 14 Year: 2012 Month: 5 X-DOI: 10.1080/14719037.2011.649974 File-URL: http://hdl.handle.net/10.1080/14719037.2011.649974 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:521-540 Template-Type: ReDIF-Article 1.0 Author-Name: Linda McGuire Author-X-Name-First: Linda Author-X-Name-Last: McGuire Title: Slippery Concepts in Context Abstract: Abstract The importance of developing and maintaining enduring relationships with suppliers and customers is a key tenet of relationship marketing. The application relationship marketing has been advocated for public services. However, successful transfer requires understanding of what relationship marketing actually is and how it can be applied to public services. This paper identifies two problems for research designs. The first is the conceptual ambiguity around relationship marketing. The second problem is the diversity of public services. The paper proposes two analytical shifts in research designs: changing the unit of analysis to services and using typologies based on continua. Journal: Public Management Review Pages: 541-555 Issue: 4 Volume: 14 Year: 2012 Month: 5 X-DOI: 10.1080/14719037.2011.649975 File-URL: http://hdl.handle.net/10.1080/14719037.2011.649975 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:541-555 Template-Type: ReDIF-Article 1.0 Author-Name: Shahidul Hassan Author-X-Name-First: Shahidul Author-X-Name-Last: Hassan Author-Name: John Rohrbaugh Author-X-Name-First: John Author-X-Name-Last: Rohrbaugh Title: Variability in the Organizational Climate of Government Offices and Affective Organizational Commitment Abstract: Abstract This study examined the shared perceptions of 739 professional and technical employees regarding organizational climate and the strength of affective commitment in fifty-one geographically dispersed offices of an agency of state government. The results indicated that the level of affective commitment in these offices could be predicted reliably (adjusted R2 = .75) from three of the eight dimensions of organizational climate included in the study: goal ambiguity, social cohesion and fairness and equity. Implications of these results with respect to developing effective human resource management strategies in public sector organizations are discussed in detail. Journal: Public Management Review Pages: 563-584 Issue: 5 Volume: 14 Year: 2012 Month: 6 X-DOI: 10.1080/14719037.2011.642568 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642568 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:563-584 Template-Type: ReDIF-Article 1.0 Author-Name: Christoph Ossege Author-X-Name-First: Christoph Author-X-Name-Last: Ossege Title: Accountability -- are We Better off Without It? Abstract: Abstract Public managers increasingly lament about negative effects of accountability. Despite these reports and the importance of accountability in public organizations, it is yet unknown when it has positive or negative effects on managers. Overcoming two major obstacles in accountability research, this study therefore investigates ‘how accountability affects public manager's work behaviour’. Firstly, this study applies a cognitive theory offering a promising way out of the current theoretical dead-end. Secondly, the quasi-experimental research design makes the complex concept of accountability more tangible and findings transferable to practice. Moreover, individual level characteristics such as motivation are used to investigate a potential interaction between contingency and individual level characteristics. Results indicate both positive and negative effects of accountability on work behaviour and hence strongly challenge the positive normative connotation of accountability. Journal: Public Management Review Pages: 585-607 Issue: 5 Volume: 14 Year: 2012 Month: 6 X-DOI: 10.1080/14719037.2011.642567 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642567 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:585-607 Template-Type: ReDIF-Article 1.0 Author-Name: Sandra Beach Author-X-Name-First: Sandra Author-X-Name-Last: Beach Author-Name: Robyn Keast Author-X-Name-First: Robyn Author-X-Name-Last: Keast Author-Name: David Pickernell Author-X-Name-First: David Author-X-Name-Last: Pickernell Title: Unpacking the Connections between Network and Stakeholder Management and their Application to Road Infrastructure Networks in Queensland Abstract: Abstract Since the late twentieth century, there has been a shift away from delivery of infrastructure, including road networks, exclusively by the state. Subsequently, a range of alternative delivery models including governance networks have emerged. However, little is known about how connections between these networks and their stakeholders are created, managed or sustained. Using an analytical framework based on a synthesis of theories of network and stakeholder management, three cases in road infrastructure in Queensland, Australia are examined. The paper finds that although network management can be used to facilitate stakeholder engagement, such activities in the three cases are mainly focused within the core network of those most directly involved with delivery ofthe infrastructure often to the exclusion of other stakeholder groups. Journal: Public Management Review Pages: 609-629 Issue: 5 Volume: 14 Year: 2012 Month: 6 X-DOI: 10.1080/14719037.2011.642563 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642563 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:609-629 Template-Type: ReDIF-Article 1.0 Author-Name: Sumit Lodhia Author-X-Name-First: Sumit Author-X-Name-Last: Lodhia Author-Name: Kerry Jacobs Author-X-Name-First: Kerry Author-X-Name-Last: Jacobs Author-Name: Yoon Jin Park Author-X-Name-First: Yoon Jin Author-X-Name-Last: Park Title: Driving Public Sector Environmental Reporting Abstract: Abstract This article analyses environmental reporting practices within public sector entities. It explores the type and extent of environmental disclosures by all 19 Australian Commonwealth Departments in annual reports and sustainability reports, through a legitimacy approach and a content analysis instrument based on the global reporting initiative (GRI). The findings of this research indicate that there is relatively little difference in the reporting practices of departments with legitimacy drivers of size and mission than other departments. We see little evidence of a wide-spread adoption of GRI reporting and argue that drivers internal to government, particularly the coercive influence of legislation and government-regulation, are a better explanation of public sector environment reporting than a legitimacy explanation. We argue that there is some support for a legitimacy argument in that the most significant category of environmental reporting was reporting of departmental initiatives which could be seen as having potential legitimacy motivation and benefits. We conclude with the argument that a more sophisticated approach to legitimacy is required to understand the role of environmental reporting in the public sector context. Journal: Public Management Review Pages: 631-647 Issue: 5 Volume: 14 Year: 2012 Month: 6 X-DOI: 10.1080/14719037.2011.642565 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642565 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:631-647 Template-Type: ReDIF-Article 1.0 Author-Name: Eva Vicente Author-X-Name-First: Eva Author-X-Name-Last: Vicente Author-Name: Carmen Camarero Author-X-Name-First: Carmen Author-X-Name-Last: Camarero Author-Name: María José Garrido Author-X-Name-First: María José Author-X-Name-Last: Garrido Title: Insights into Innovation in European Museums Abstract: Abstract Innovation has become a key tool enabling museums to adapt to the major changes that have taken place in recent decades in the milieu in which such organizations operate. However, countries' differing cultural policies, coupled with the particular nature of museums themselves (size, type of collection, organizational structure, system of funding, etc.), have a practical impact on the ability of such organizations to innovate and adapt to the new situation. In this context, our study posits three aspects through which innovation may appear in museums: technological innovation in management, technological innovation in visitor experience and organizational innovation. We also explore the extent to which the nature of cultural policies in different countries, how museums are managed and their size and funding impact each type of innovation. The empirical analysis was conducted for art and history museums in four European countries: France, Italy, Spain and the United Kingdom. We felt that exploring these relations in cultural organizations would be of interest and would make an important contribution to the field. Journal: Public Management Review Pages: 649-679 Issue: 5 Volume: 14 Year: 2012 Month: 6 X-DOI: 10.1080/14719037.2011.642566 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642566 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:649-679 Template-Type: ReDIF-Article 1.0 Author-Name: Claire A. Dunlop Author-X-Name-First: Claire A. Author-X-Name-Last: Dunlop Author-Name: Duncan Russel Author-X-Name-First: Duncan Author-X-Name-Last: Russel Title: Watching the Detectives-super-1 Abstract: Abstract This paper examines the role of regulators in the UK in integrating sustainable development into public services. In particular, how can we explain the different ways in which different regulators engage with sustainable development? Drawing on insights from rational choice and sociological institutionalism, this paper explains the responses of the three regulators operating in local government, schools and healthcare. It finds that, central government's failure both to send out clear signals about how to promote sustainable development and to create incentives to ensure it happens has left the integration of sustainable development mediated by regulators' organizational norms and professional identities. Journal: Public Management Review Pages: 681-704 Issue: 5 Volume: 14 Year: 2012 Month: 6 X-DOI: 10.1080/14719037.2011.642564 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642564 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:681-704 Template-Type: ReDIF-Article 1.0 Author-Name: Isabella M. Nolte Author-X-Name-First: Isabella M. Author-X-Name-Last: Nolte Author-Name: Eric C. Martin Author-X-Name-First: Eric C. Author-X-Name-Last: Martin Author-Name: Silke Boenigk Author-X-Name-First: Silke Author-X-Name-Last: Boenigk Title: Cross-Sectoral Coordination of Disaster Relief Abstract: Abstract Coordinating organizational activity across different sectors is crucial in disaster management. We analysed the response of 291 aid workers to the Haiti earthquake in 2010 and found that common incentives and a high degree of equality among aid organizations positively affected perceived network coordination. Large and public organizations were more likely to take leadership roles and high numbers of public organizations involved in the disaster response network led to improved network coordination. These results indicate the need for mechanisms that enable smaller and non-profit organizations to participate in network coordination and leadership. Journal: Public Management Review Pages: 707-730 Issue: 6 Volume: 14 Year: 2011 Month: 8 X-DOI: 10.1080/14719037.2011.642629 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642629 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:707-730 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Aagaard Author-X-Name-First: Peter Author-X-Name-Last: Aagaard Title: The Challenge of Adaptive Capability in Public Organizations Abstract: Abstract This article describes an attempt within the Danish Crime Prevention Council to improve adaptive capability. The article applies a complex adaptive system perspective and analyses the organizational identities of the Council to determine how processes of integration, differentiation and fragmentation influence adaptive capability. The findings emphasize the importance of path dependency in actor's attempts to adapt. Based on this finding, the article suggests that the complex adaptive system perspective can be enriched by an institutional theory. Journal: Public Management Review Pages: 731-746 Issue: 6 Volume: 14 Year: 2011 Month: 8 X-DOI: 10.1080/14719037.2011.642626 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642626 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:731-746 Template-Type: ReDIF-Article 1.0 Author-Name: Devi Vijay Author-X-Name-First: Devi Author-X-Name-Last: Vijay Author-Name: Mukta Kulkarni Author-X-Name-First: Mukta Author-X-Name-Last: Kulkarni Title: Frame Changes in Social Movements: A Case Study Abstract: Abstract We examine the emergence and evolution of collective action frames in the palliative care movement in Kerala, India. We do so by leveraging secondary data published over seventeen years as well as interviews with thirty movement actors. Our findings suggest two key themes: First, frames that emerge at the grass-roots level, and in many occasions from bystanders, can become dominant frames of a movement. Second, frame alignment processes may be directed by non-elites towards the elites. These findings diverge from prior literature which emphasizes roles of movement leaders and key actors in framing issues and strategies. Journal: Public Management Review Pages: 747-770 Issue: 6 Volume: 14 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2011.642630 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642630 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:747-770 Template-Type: ReDIF-Article 1.0 Author-Name: Suzanne Young Author-X-Name-First: Suzanne Author-X-Name-Last: Young Author-Name: Manuela S. Macinati Author-X-Name-First: Manuela S. Author-X-Name-Last: Macinati Title: Health Outsourcing/Backsourcing Abstract: Abstract Since outsourcing throughout the 1980s and 1990s, many healthcare organizations are reconsidering their outsourcing decision and backsourcing. This research explores the reasons and outcomes of the outsourcing/backsourcing decision using a case study approach of two cases in Australia and Italy. Findings indicate that the outsourcing decision was cost-driven alongside a desire to increase workforce flexibility. However, backsourcing occurred due to cost increases, a lack of control and lack of workforce flexibility. On the positive side, contracting was shown to provide the host organization with the opportunity of learning from the contractor in updating skills and practices, and management techniques. Journal: Public Management Review Pages: 771-794 Issue: 6 Volume: 14 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2011.642627 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642627 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:771-794 Template-Type: ReDIF-Article 1.0 Author-Name: Michal Almog-Bar Author-X-Name-First: Michal Author-X-Name-Last: Almog-Bar Author-Name: Ester Zychlinski Author-X-Name-First: Ester Author-X-Name-Last: Zychlinski Title: A Façade of Collaboration Abstract: Abstract The study presented in this article examined the relationship between philanthropic foundations (PFs) and the government in social policy-making. The Yaniv Project, which aimed to establish collaboration between PFs and the Israeli government in the field of children and youth at risk in Israel, is analysed as a case in point. The findings reveal that the collaboration that emerged was ceremonial and symbolic. The government and the PFs perceived the collaboration more as a technical means of achieving their own goals and gaining control than as a relationship that benefits both parties. The article discusses the implications of those relationships for PFs and the government. Journal: Public Management Review Pages: 795-814 Issue: 6 Volume: 14 Year: 2011 Month: 9 X-DOI: 10.1080/14719037.2011.642625 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642625 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:795-814 Template-Type: ReDIF-Article 1.0 Author-Name: Mary K. Feeney Author-X-Name-First: Mary K. Author-X-Name-Last: Feeney Author-Name: Eric W. Welch Author-X-Name-First: Eric W. Author-X-Name-Last: Welch Title: Electronic Participation Technologies and Perceived Outcomes for Local Government Managers Abstract: Abstract US local governments are under increasing pressure to adopt electronic participation technologies to engage stakeholders in decision-making. The choice set of technologies and the ease with which they can be applied, has potentially increased the complexity of the context within which managers operate. Using data from a national survey of 850 government managers in 500 cities, we investigate whether different channels of e-participation technology and the intensity of e-participation technology use are associated with managers' perceptions of outcomes. We find that the relationships between complexity of e-participation technology and perceived outcomes depend upon the type of external stakeholder group considered. Journal: Public Management Review Pages: 815-833 Issue: 6 Volume: 14 Year: 2011 Month: 10 X-DOI: 10.1080/14719037.2011.642628 File-URL: http://hdl.handle.net/10.1080/14719037.2011.642628 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:815-833 Template-Type: ReDIF-Article 1.0 Author-Name: Thomas Andersson Author-X-Name-First: Thomas Author-X-Name-Last: Andersson Author-Name: Roy Liff Author-X-Name-First: Roy Author-X-Name-Last: Liff Title: Multiprofessional Cooperation and Accountability Pressures Abstract: Abstract This article examines how multiprofessional healthcare teams, working as a post-New Public Management (post-NPM) reform, respond to accountability pressure resulting from the implementation of NPM reforms. The team members use three strategies to respond to this pressure: responsibility avoiding that results in conflict; responsibility ignoring that results in parallel work and responsibility sharing that results in cooperation. Depending on how the professionals respond to different contextual factors, the choice of strategies can either foster or inhibit cooperation in multiprofessional teams. Achieving holistic patient care is threatened when accountability pressure increases for teams that have not yet developed their internal routines of cooperation. Journal: Public Management Review Pages: 835-855 Issue: 6 Volume: 14 Year: 2012 Month: 9 X-DOI: 10.1080/14719037.2011.650053 File-URL: http://hdl.handle.net/10.1080/14719037.2011.650053 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:6:p:835-855 Template-Type: ReDIF-Article 1.0 Author-Name: Külli Nõmm Author-X-Name-First: Külli Author-X-Name-Last: Nõmm Author-Name: Tiina Randma-Liiv Author-X-Name-First: Tiina Author-X-Name-Last: Randma-Liiv Title: Performance Measurement and Performance Information in New Democracies Abstract: Abstract This article explores the introduction of performance measurement tools in new democracies by presenting a qualitative study based on Estonian governmental documents and performance audits. A set of specific factors help to explain difficulties in introducing performance measurement tools in immature policy environments: instability, poor strategic planning and policy analysis, an implementation gap and uncritical, uninformed transfer of Western performance management initiatives. Although the authors recognize the limits of generalizations based on the Estonian example, the presence of such ‘transitional’ factors is likely to make the development of performance measurement in new democracies even more complicated than in the West. Journal: Public Management Review Pages: 859-879 Issue: 7 Volume: 14 Year: 2011 Month: 12 X-DOI: 10.1080/14719037.2012.657835 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657835 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:859-879 Template-Type: ReDIF-Article 1.0 Author-Name: Elizabeth Eppel Author-X-Name-First: Elizabeth Author-X-Name-Last: Eppel Title: What Does it Take to Make Surprises Less Surprising? Abstract: Abstract It is not unusual for public management systems to be ‘caught by surprise’ when events unfold which had not been anticipated in policy processes. An empirical example from New Zealand is used to show the contribution complexity theory has to make to helping public management scholars and practitioners understand the origin of surprises and anticipate them. This illustrative case identifies a number of unforeseen events in tertiary education, their origins and effects through a complexity-informed lens. These self-organizing changes can be the source of unwanted surprises (unknown unknowns) which require complexity-compatible approaches to their anticipation and management. Journal: Public Management Review Pages: 881-902 Issue: 7 Volume: 14 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2011.650055 File-URL: http://hdl.handle.net/10.1080/14719037.2011.650055 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:881-902 Template-Type: ReDIF-Article 1.0 Author-Name: Mariannunziata Liguori Author-X-Name-First: Mariannunziata Author-X-Name-Last: Liguori Author-Name: Mariafrancesca Sicilia Author-X-Name-First: Mariafrancesca Author-X-Name-Last: Sicilia Author-Name: Ileana Steccolini Author-X-Name-First: Ileana Author-X-Name-Last: Steccolini Title: Some Like it Non-Financial … Abstract: Abstract Over the last decades the process of modernization in the public sector has fostered the adoption of new accounting techniques, such as accrual accounting and non-financial performance measurement systems. The purpose of this paper is to test hypotheses on the different perceptions of politicians and managers as to the importance of performance information. Our findings suggest that politicians’ and managers’ views on the importance of performance information are more similar than expected. They also show that accounting innovations are in some cases embraced with enthusiasm (non-financial performance), whereas in other cases they are hardly recognized (e.g. accrual accounting). Journal: Public Management Review Pages: 903-922 Issue: 7 Volume: 14 Year: 2011 Month: 10 X-DOI: 10.1080/14719037.2011.650054 File-URL: http://hdl.handle.net/10.1080/14719037.2011.650054 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:903-922 Template-Type: ReDIF-Article 1.0 Author-Name: Eva Lieberherr Author-X-Name-First: Eva Author-X-Name-Last: Lieberherr Author-Name: Andreas Klinke Author-X-Name-First: Andreas Author-X-Name-Last: Klinke Author-Name: Matthias Finger Author-X-Name-First: Matthias Author-X-Name-Last: Finger Title: Towards Legitimate Water Governance? Abstract: Abstract This article addresses how and to what extent a governance mode can legitimately provide public services. A single case study of the partially privatized Berlin Waterworks is used to analyse the level of input and output legitimacy as well as potential trade-offs between the criteria emerging in a public--private partnership (PPP) in the water supply and sanitation sectors. While the Berlin Waterworks as a PPP leads to a lower level of resource protection and public acceptance, it leads to a higher level of efficiency and profitability than under the previous public model. Journal: Public Management Review Pages: 923-946 Issue: 7 Volume: 14 Year: 2011 Month: 12 X-DOI: 10.1080/14719037.2011.650056 File-URL: http://hdl.handle.net/10.1080/14719037.2011.650056 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:923-946 Template-Type: ReDIF-Article 1.0 Author-Name: Louise Geddes Author-X-Name-First: Louise Author-X-Name-Last: Geddes Title: In Search of Collaborative Public Management Abstract: Abstract This paper describes how managers from disparate organizations collaborated to implement a crime programme through the mechanism of a multi-layered crime partnership. The case is analysed using three theoretical models: collaborative public management (CPM), new public management (NPM) and public administration (PA). A case study research strategy was adopted with eighteen managers from the partnership being interviewed and ten partnership meetings being observed, to enhance understanding of management practice under partnership. This paper provides evidence for CPM, a model of management suited to deliver on the shared outcomes required by government from the varied organizations involved in crime programmes. Journal: Public Management Review Pages: 947-966 Issue: 7 Volume: 14 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2011.650057 File-URL: http://hdl.handle.net/10.1080/14719037.2011.650057 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:947-966 Template-Type: ReDIF-Article 1.0 Author-Name: Tor Håkon Inderberg Author-X-Name-First: Tor Håkon Author-X-Name-Last: Inderberg Title: Governance for climate-change adaptive capacity in the Swedish electricity sector Abstract: Abstract This article analyses the capacity for climate change adaptation (CCA) in the Swedish electricity grid sector. Utilizing two perspectives from organization theory it directs attention to changes in the sector, from the 1980s until 2010, with radical change with an NPM-reform in 1996. For the time before 1996 findings indicate a high CCA capacity. The reform led to a reduction in this capacity through an increased emphasis on economic efficiency, although there also has been some room for robustness-considerations. This article shows that organizational culture and formal structure influence the capacity to adapt to climate change. Journal: Public Management Review Pages: 967-985 Issue: 7 Volume: 14 Year: 2011 Month: 12 X-DOI: 10.1080/14719037.2011.650058 File-URL: http://hdl.handle.net/10.1080/14719037.2011.650058 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:967-985 Template-Type: ReDIF-Article 1.0 Author-Name: Sue Peattie Author-X-Name-First: Sue Author-X-Name-Last: Peattie Author-Name: Ken Peattie Author-X-Name-First: Ken Author-X-Name-Last: Peattie Author-Name: Robyn Thomas Author-X-Name-First: Robyn Author-X-Name-Last: Thomas Title: Social Marketing as Transformational Marketing in Public Services Abstract: Abstract This article presents a case study of a social marketing intervention, developed as an innovative action research project for a Fire Service, to tackle the public service challenge of reducing the incidence of deliberate countryside fire-setting in certain communities. The case demonstrates the effectiveness of a social marketing approach to tackling an anti-social behaviour that had become a local social norm which conventional education-based campaigns had failed to change. The case also explores unexpected impacts that applying a social marketing approach had on the sponsoring Fire Service, acting to transform certain aspects of its operations and culture. Journal: Public Management Review Pages: 987-1010 Issue: 7 Volume: 14 Year: 2012 Month: 1 X-DOI: 10.1080/14719037.2012.662444 File-URL: http://hdl.handle.net/10.1080/14719037.2012.662444 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:7:p:987-1010 Template-Type: ReDIF-Article 1.0 Author-Name: Tom Willems Author-X-Name-First: Tom Author-X-Name-Last: Willems Author-Name: Wouter Van Dooren Author-X-Name-First: Wouter Author-X-Name-Last: Van Dooren Title: Coming to Terms with Accountability Abstract: Abstract In this article, we develop a theoretical argument that leads to a more optimistic outlook on the present state of accountability. By combining the different forums and functions of accountability in a multidimensional manner, the possibilities to hold power to account may be larger than often assumed. The main reason is that functions no longer depend on the well-functioning of a single forum and each forum serves multiple functions. In order to study accountability on a more systematic basis, we urgently need a solid conceptual framework. We aim to contribute to this much wanted coming to terms with accountability. Journal: Public Management Review Pages: 1011-1036 Issue: 7 Volume: 14 Year: 2012 Month: 1 X-DOI: 10.1080/14719037.2012.662446 File-URL: http://hdl.handle.net/10.1080/14719037.2012.662446 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:7:p:1011-1036 Template-Type: ReDIF-Article 1.0 Author-Name: Lars Tummers Author-X-Name-First: Lars Author-X-Name-Last: Tummers Author-Name: Brenda Vermeeren Author-X-Name-First: Brenda Author-X-Name-Last: Vermeeren Author-Name: Bram Steijn Author-X-Name-First: Bram Author-X-Name-Last: Steijn Author-Name: Victor Bekkers Author-X-Name-First: Victor Author-X-Name-Last: Bekkers Title: Public Professionals and Policy implementation Abstract: Abstract Nowadays, public policies often focus on economic values, such as efficiency and financial transparency. Public professionals often resist implementing such policies. We analyse this using the concept of ‘role conflicts’. We use a novel approach by conceptualizing and measuring role conflicts on the policy level, thereby linking policy implementation and social psychology research. We construct and test scales for policy-client, policy-professional and organizational-professional role conflicts. Using survey data, we show that policy-professional and policy-client role conflicts negatively influence the willingness of public professionals to implement policies. In concluding, we conceptualized and measured three role conflicts that can occur during policy implementation. Journal: Public Management Review Pages: 1041-1059 Issue: 8 Volume: 14 Year: 2012 Month: 1 X-DOI: 10.1080/14719037.2012.662443 File-URL: http://hdl.handle.net/10.1080/14719037.2012.662443 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1041-1059 Template-Type: ReDIF-Article 1.0 Author-Name: Claudia N. Avellaneda Author-X-Name-First: Claudia N. Author-X-Name-Last: Avellaneda Title: Do Politics or Mayors' Demographics Matter for Municipal Revenue Expansion? Abstract: Abstract This study examines whether political factors and mayors' demographics influence municipal success in expanding revenue. Data from forty Colombian municipalities over a 7-year period (1999--2005) are used to explore the relationship between mayoral demographics (age, sectorial experience and education level and type) and revenue expansion through state and national grants. Results reveal that the factors affecting approval of state grants differ from those influencing approval of national grants. When a mayor's political party is aligned with that of the governor, municipalities tend to secure more state, but not national, grants. Municipal features, such as population, local revenues and divided government, positively influence national, but not state grants. Not surprisingly, the stressful municipal context (presence of illegally armed guerrillas) negatively moderates the impact of mayors' demographics on approval of grants. If obtaining greater revenues implies greater social investment, this study suggests the importance of candidates' backgrounds when electing mayors, at least in the Colombian context. Journal: Public Management Review Pages: 1061-1086 Issue: 8 Volume: 14 Year: 2012 Month: 1 X-DOI: 10.1080/14719037.2012.662442 File-URL: http://hdl.handle.net/10.1080/14719037.2012.662442 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1061-1086 Template-Type: ReDIF-Article 1.0 Author-Name: Juraj Nemec Author-X-Name-First: Juraj Author-X-Name-Last: Nemec Author-Name: David Spacek Author-X-Name-First: David Author-X-Name-Last: Spacek Author-Name: Patrycja Suwaj Author-X-Name-First: Patrycja Author-X-Name-Last: Suwaj Author-Name: Artur Modrzejewski Author-X-Name-First: Artur Author-X-Name-Last: Modrzejewski Title: Public Management as a University Discipline in New European Union Member States Abstract: Abstract Many market-type mechanisms were introduced in the public administration reforms in Central and Eastern Europe (CEE). Therefore public administration higher education in CEE should prepare not only classical public administrators but also public managers to operate in this new environment. This paper summarizes our research results on three new Central European members. The focus is on the scale of public management (PM) programmes, on the proportion of PM courses in the curricula of accredited PM programmes and on the dominant teaching approaches. Journal: Public Management Review Pages: 1087-1108 Issue: 8 Volume: 14 Year: 2011 Month: 11 X-DOI: 10.1080/14719037.2012.657834 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657834 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:8:p:1087-1108 Template-Type: ReDIF-Article 1.0 Author-Name: Rose Peacock Author-X-Name-First: Rose Author-X-Name-Last: Peacock Author-Name: Jeanette Moore Author-X-Name-First: Jeanette Author-X-Name-Last: Moore Author-Name: Justin Keen Author-X-Name-First: Justin Author-X-Name-Last: Keen Title: Interim Realities Abstract: Abstract This paper presents findings from a study of information technology implementation practices in National Health Service hospitals in England. The results suggest that there is a general direction of travel, which involves the progressive linking together of individual systems, so that they are interoperable. We argue that the findings are consistent with meta-governance arguments, but that it is necessary to complement this perspective with an understanding of the nature of information technologies in order to understand them properly. We suggest that ‘interim systems’ will be the reality on the ground for many health care organizations for the foreseeable future. Journal: Public Management Review Pages: 1109-1124 Issue: 8 Volume: 14 Year: 2012 Month: 1 X-DOI: 10.1080/14719037.2012.657836 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657836 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1109-1124 Template-Type: ReDIF-Article 1.0 Author-Name: Angelo Paletta Author-X-Name-First: Angelo Author-X-Name-Last: Paletta Title: Public Governance and School Performance Abstract: Abstract According to the New Public Governance paradigm, this paper analyses the institutional and organizational conditions that can lead to an improvement in student learning (a typical co-produced outcome) by acting on the promotion of genuine collaborative relationships. The distinctive features of Italian distributed governance and the challenges for school management are discussed by examining TIMSS and INVALSI data. The results show that collaborative public management supports schools in improving student learning, confirming the research hypothesis for primary schools (IV grade) and schools that operate in socially and economically poor contexts. Journal: Public Management Review Pages: 1125-1151 Issue: 8 Volume: 14 Year: 2011 Month: 12 X-DOI: 10.1080/14719037.2012.657838 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657838 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2011:i:8:p:1125-1151 Template-Type: ReDIF-Article 1.0 Author-Name: Alejandro Esteller-Moré Author-X-Name-First: Alejandro Author-X-Name-Last: Esteller-Moré Author-Name: José Polo Otero Author-X-Name-First: José Author-X-Name-Last: Polo Otero Title: Fiscal Transparency Abstract: Abstract Quality of governance is a key for political accountability, hence, the importance of identifying its determinants. Here, we focus on one dimension of quality of governance: fiscal transparency. Drawing on a sample of 691 Catalan municipalities (2001--7), we estimate the factors determining levels of budgetary transparency. Political competition and decentralization are the most important determinants of fiscal transparency. By contrast, budgetary variables do not appear to play any role. Journal: Public Management Review Pages: 1153-1173 Issue: 8 Volume: 14 Year: 2012 Month: 1 X-DOI: 10.1080/14719037.2012.657839 File-URL: http://hdl.handle.net/10.1080/14719037.2012.657839 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1153-1173 Template-Type: ReDIF-Article 1.0 Author-Name: Kees C.L. Span Author-X-Name-First: Kees C.L. Author-X-Name-Last: Span Author-Name: Katrien G. Luijkx Author-X-Name-First: Katrien G. Author-X-Name-Last: Luijkx Author-Name: René Schalk Author-X-Name-First: René Author-X-Name-Last: Schalk Author-Name: Jos M.G.A. Schols Author-X-Name-First: Jos M.G.A. Author-X-Name-Last: Schols Title: What Governance Roles do Municipalities use in Dutch Local Social Support Networks? Abstract: Abstract Until now, there is no consensus about variations in governance roles. This consensus is necessary to enable researchers to examine how network are governed well. In this article, the governance roles are considered to be clusters of consistent choices on a top-down versus bottom-up continuum, regarding nine governance activities. Our results reveal that three governance roles can be discerned: top-down, intermediate and bottom-up governance roles. Furthermore, these roles are applied by municipalities with specific (network) characteristics. Our results open the black box of network governance and might facilitate municipalities to make choices regarding their role in the new network era. Journal: Public Management Review Pages: 1175-1194 Issue: 8 Volume: 14 Year: 2012 Month: 1 X-DOI: 10.1080/14719037.2012.664013 File-URL: http://hdl.handle.net/10.1080/14719037.2012.664013 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1175-1194 Template-Type: ReDIF-Article 1.0 Author-Name: Wesley Kaufmann Author-X-Name-First: Wesley Author-X-Name-Last: Kaufmann Author-Name: Mary K. Feeney Author-X-Name-First: Mary K. Author-X-Name-Last: Feeney Title: Objective Formalization, Perceived Formalization and Perceived Red Tape Abstract: Abstract This research uses survey data and count data of formal rules in a Dutch organization to investigate the relationships between an objective measure of formalization and subjective measures of formalization and red tape. We find that red tape perceptions are related to perceptions of formalization. Second, we find that perceived formalization is weakly, significantly related to objective measures of formalization but that objective formalization measures do not correspond to higher levels of red tape perceptions. We conclude that red tape and formalization are distinct concepts, but question the claim that formalization is a necessary condition for red tape. Journal: Public Management Review Pages: 1195-1214 Issue: 8 Volume: 14 Year: 2012 Month: 1 X-DOI: 10.1080/14719037.2012.662447 File-URL: http://hdl.handle.net/10.1080/14719037.2012.662447 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1195-1214 Template-Type: ReDIF-Article 1.0 Author-Name: Kimberley R. Isett Author-X-Name-First: Kimberley R. Author-X-Name-Last: Isett Author-Name: Sherry A.M. Glied Author-X-Name-First: Sherry A.M. Author-X-Name-Last: Glied Author-Name: Michael S. Sparer Author-X-Name-First: Michael S. Author-X-Name-Last: Sparer Author-Name: Lawrence D. Brown Author-X-Name-First: Lawrence D. Author-X-Name-Last: Brown Title: When Change Becomes Transformation Abstract: Abstract This paper examines the implementation of large, transformative change in the Medicaid offices in New York City to improve efficiency and consumer-friendliness. A bottom-up process was engaged to design and implement the needed changes from those who were most affected by the change. Key informant interviews and observational site visits were conducted to assess the extent to which the change efforts were successful. We found that the changes impacted both quantitative measures of success (such as client processing times and number of clients served) as well as less tangible qualitative indicators of success such as staff attitudes and office climate. Journal: Public Management Review Pages: 1-17 Issue: 1 Volume: 15 Year: 2013 Month: 1 X-DOI: 10.1080/14719037.2012.686230 File-URL: http://hdl.handle.net/10.1080/14719037.2012.686230 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:1-17 Template-Type: ReDIF-Article 1.0 Author-Name: Rhys Andrews Author-X-Name-First: Rhys Author-X-Name-Last: Andrews Author-Name: Gene A. Brewer Author-X-Name-First: Gene A. Author-X-Name-Last: Brewer Title: Social Capital, Management Capacity and Public Service Performance Abstract: Abstract Many scholars and policy-makers contend that social capital and management capacity are associated with better public services. It is also likely that organizations with the capacity to manage effective co-production are better able to realize these benefits. To test these assumptions, we explore the independent and combined effects of social capital and management capacity on the performance of major public services in the US states using Robert Putnam's index of social capital and the Government Performance Project's index of state management capacity.1 We find that social capital is associated with higher performing public services, and that strong management capacity enhances its positive effects. Journal: Public Management Review Pages: 19-42 Issue: 1 Volume: 15 Year: 2013 Month: 1 X-DOI: 10.1080/14719037.2012.662445 File-URL: http://hdl.handle.net/10.1080/14719037.2012.662445 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:19-42 Template-Type: ReDIF-Article 1.0 Author-Name: Catrien J.A.M. Termeer Author-X-Name-First: Catrien J.A.M. Author-X-Name-Last: Termeer Author-Name: Margo A. van den Brink Author-X-Name-First: Margo A. Author-X-Name-Last: van den Brink Title: Organizational Conditions for Dealing with The Unknown Unknown Abstract: Abstract The central question of this article is the extent to which organizations, governmental authorities in particular, are able to deal with the unknown unknown. Drawing on Weick's work on sensemaking, we introduce seven organizational conditions that can facilitate organizations to be reliable under trying and surprising situations. We analyse the utility of this framework by analysing how a Dutch water management authority is preparing for the unknowns of climate change, which are nearly impossible to predict and thus hard to prepare for. Our assessment reveals several strengths and weaknesses and helps to develop devices to make governmental authorities more resilient. Journal: Public Management Review Pages: 43-62 Issue: 1 Volume: 15 Year: 2013 Month: 1 X-DOI: 10.1080/14719037.2012.664014 File-URL: http://hdl.handle.net/10.1080/14719037.2012.664014 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:43-62 Template-Type: ReDIF-Article 1.0 Author-Name: Andreea Năstase Author-X-Name-First: Andreea Author-X-Name-Last: Năstase Title: Managing Ethics in the European Commission Services Abstract: Abstract This article adds to research on the regulation of standards of conduct in public administration. Specifically, it analyses attempts made during Siim Kallas’ mandate (2004--2009), to change the European Commission's approach to managing ethics, from a focus on control (inherited from the Kinnock reforms) to a ‘modern’ style based on guidance and shared values. Findings suggest that administrative practice fell short of delivering the change suggested by official discourse. The case of the Commission illustrates the practical challenges of operating shifts in organizational ethics management, and draws attention to the influence of the historical and political context of the reforms. The article uses a qualitative methodology, combining document analysis and in-depth interviews with ethics experts in the European Commission. Journal: Public Management Review Pages: 63-81 Issue: 1 Volume: 15 Year: 2013 Month: 1 X-DOI: 10.1080/14719037.2012.664016 File-URL: http://hdl.handle.net/10.1080/14719037.2012.664016 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:63-81 Template-Type: ReDIF-Article 1.0 Author-Name: Clare Rigg Author-X-Name-First: Clare Author-X-Name-Last: Rigg Author-Name: Noreen O'Mahony Author-X-Name-First: Noreen Author-X-Name-Last: O'Mahony Title: Frustrations in Collaborative Working Abstract: Abstract Qualitative evidence from an action research study is used to address the research question ‘how can institutional context help explain frustrations within local collaborations?’ This study of multi-agency collaboration for local economic strategy in Ireland finds that individual and organization actions at a local level are substantially shaped along paths structured by funding and performance management arrangements of multiple central government departments. The article concludes that any calls for greater collaboration at a local level will produce limited effects without a simultaneous scrutiny of cross-boundary working at the centre. Journal: Public Management Review Pages: 83-108 Issue: 1 Volume: 15 Year: 2013 Month: 1 X-DOI: 10.1080/14719037.2012.686231 File-URL: http://hdl.handle.net/10.1080/14719037.2012.686231 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:83-108 Template-Type: ReDIF-Article 1.0 Author-Name: Veronica Vecchi Author-X-Name-First: Veronica Author-X-Name-Last: Vecchi Author-Name: Mark Hellowell Author-X-Name-First: Mark Author-X-Name-Last: Hellowell Title: Securing a Better Deal From Investors in Public Infrastructure Projects Abstract: Abstract The return on capital is a major contributor to the cost of design, build, finance and operate (DBFO) contracts, under which public infrastructure is financed and delivered by private companies. The article presents a method for evaluating the rates of return targeted by bidders and applies this to 10 contracts commissioned by the UK National Health Service. The presence of significant excess returns is identified in each case. We argue that, if the rate of return projected by an investor exceeds a benchmark cost of capital, derived using standard capital budgeting techniques, then a reduction in the fee to be paid by the public authority is justified. Journal: Public Management Review Pages: 109-129 Issue: 1 Volume: 15 Year: 2013 Month: 1 X-DOI: 10.1080/14719037.2012.686232 File-URL: http://hdl.handle.net/10.1080/14719037.2012.686232 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:109-129 Template-Type: ReDIF-Article 1.0 Author-Name: Jurian Edelenbos Author-X-Name-First: Jurian Author-X-Name-Last: Edelenbos Author-Name: Arwin Van Buuren Author-X-Name-First: Arwin Author-X-Name-Last: Van Buuren Author-Name: Erik-Hans Klijn Author-X-Name-First: Erik-Hans Author-X-Name-Last: Klijn Title: Connective Capacities of Network Managers Abstract: Abstract This article investigates the relationship between the connective style of network management and outcomes of governance processes and explains differences and developments in managerial styles in complex governance networks in relation to outcomes. We found that a strong connective style of network management is related to good outcomes. We also found that discontinuity in management has a negative impact on outcomes. Moreover, we found that the background of managers and their connective management style are related: Network managers with a governmental background proved to have a less connective orientation than professional external managers. Journal: Public Management Review Pages: 131-159 Issue: 1 Volume: 15 Year: 2013 Month: 1 X-DOI: 10.1080/14719037.2012.691009 File-URL: http://hdl.handle.net/10.1080/14719037.2012.691009 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:131-159 Template-Type: ReDIF-Article 1.0 Author-Name: Frédérique Six Author-X-Name-First: Frédérique Author-X-Name-Last: Six Title: Trust in Regulatory Relations Abstract: Abstract Regulatory oversight is a key feature of public governance. This study argues -- based on recent trust research -- that the way in which the relation between trust and control is conceptualized in the dominant responsive regulation theory (RRT) may be improved using self determination theory (SDT). RRT relies heavily on the game-theoretic tit-for-tat strategy to conceptualize cooperation/trust and repression/control as substitutes. A model is derived to show how regulator trust and control may complement each other in their effect on regulatee compliance. Propositions are formulated and implications for further research are identified. Journal: Public Management Review Pages: 163-185 Issue: 2 Volume: 15 Year: 2013 Month: 2 X-DOI: 10.1080/14719037.2012.727461 File-URL: http://hdl.handle.net/10.1080/14719037.2012.727461 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:163-185 Template-Type: ReDIF-Article 1.0 Author-Name: Louise Brown Author-X-Name-First: Louise Author-X-Name-Last: Brown Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: Risk and Innovation Abstract: Abstract This paper focuses upon two complex and related concepts, namely risk and innovation in public services. The last two decades have witnessed an increasing policy imperative around using innovation to improve the efficiency and effectiveness of public services. Innovation is seen to be inextricably linked to positive risk-taking, and yet little attention has been paid to its governance in the public service innovation process. This paper argues that existing approaches to risk and innovation are not sufficiently developed and propose a framework of risk governance that aims to address these issues and suggests a research agenda for the future. Journal: Public Management Review Pages: 186-208 Issue: 2 Volume: 15 Year: 2013 Month: 2 X-DOI: 10.1080/14719037.2012.707681 File-URL: http://hdl.handle.net/10.1080/14719037.2012.707681 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:186-208 Template-Type: ReDIF-Article 1.0 Author-Name: Erk P. Piening Author-X-Name-First: Erk P. Author-X-Name-Last: Piening Title: Dynamic Capabilities in Public Organizations Abstract: Abstract This article provides a review and synthesis of the extant literature on dynamic capabilities in public organizations. Although this theoretical perspective holds potential to enhance our limited understanding of how public organizations change in response to their increasingly turbulent and complex environments, it has received little attention in the public management field. Against this backdrop, this article seeks to contribute to future research on public sector change by advancing an analytical model that captures the antecedents, microfoundations and effects of dynamic capabilities in public organizations. Journal: Public Management Review Pages: 209-245 Issue: 2 Volume: 15 Year: 2013 Month: 2 X-DOI: 10.1080/14719037.2012.708358 File-URL: http://hdl.handle.net/10.1080/14719037.2012.708358 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:209-245 Template-Type: ReDIF-Article 1.0 Author-Name: Rhys Andrews Author-X-Name-First: Rhys Author-X-Name-Last: Andrews Author-Name: Tom Entwistle Author-X-Name-First: Tom Author-X-Name-Last: Entwistle Title: Four Faces of Public Service Efficiency Abstract: Abstract We argue that there are four main dimensions, or faces, of public service efficiency, which should matter to theorists and practitioners of public management. The first, productive efficiency, relates to the maximization of outputs over inputs; the second, allocative efficiency, refers to the match between the demand for services and their supply; the third, distributive efficiency, relates to the pattern of service delivery amongst different groups of citizens; while the fourth, dynamic efficiency, refers to the balance between current and future consumption. We examine each of these faces of efficiency in turn and reflect upon the potential trade-offs between them. Journal: Public Management Review Pages: 246-264 Issue: 2 Volume: 15 Year: 2013 Month: 2 X-DOI: 10.1080/14719037.2012.725760 File-URL: http://hdl.handle.net/10.1080/14719037.2012.725760 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:246-264 Template-Type: ReDIF-Article 1.0 Author-Name: Zoe Radnor Author-X-Name-First: Zoe Author-X-Name-Last: Radnor Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Title: Lean: A failed theory for public services? Abstract: Abstract ‘Lean’ has become a popular approach to public service reform. In the current era of reduced public spending, it promises to maintain service productivity, improve utilisation and maintain quality. Drawing on literature and empirical data, this paper will argue that the implementation of Lean to date has been defective -- it has focused on the technical tools of implementation without an over-arching business logic to validate it. This paper will argue that Lean can only achieve its potential in public services when based within a public service dominant business logic. Without this, Lean is doomed to fail both as a theory and a set of practices. Journal: Public Management Review Pages: 265-287 Issue: 2 Volume: 15 Year: 2013 Month: 2 X-DOI: 10.1080/14719037.2012.748820 File-URL: http://hdl.handle.net/10.1080/14719037.2012.748820 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:265-287 Template-Type: ReDIF-Article 1.0 Author-Name: Liang Ma Author-X-Name-First: Liang Author-X-Name-Last: Ma Title: The Diffusion of Government Microblogging Abstract: Abstract Governments across many countries are adopting new social media (e.g. twitter), and police departments are engaging in the bandwagon too. We empirically examine the spread of police microblogging in Chinese municipal police departments from the perspective of organizational innovation diffusion. The results show that government size, internet penetration rate, regional diffusion effects and upper-tier pressure are positively and significantly associated with the adoption and earliness of police microblogging, whereas fiscal revenue, economic development and openness, E-government and public safety have no significant effects. We also find that police microblogging diffusion is contingent on different variables at different phases. Journal: Public Management Review Pages: 288-309 Issue: 2 Volume: 15 Year: 2013 Month: 2 X-DOI: 10.1080/14719037.2012.691010 File-URL: http://hdl.handle.net/10.1080/14719037.2012.691010 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:288-309 Template-Type: ReDIF-Article 1.0 Author-Name: Julia Fleischer Author-X-Name-First: Julia Author-X-Name-Last: Fleischer Title: Time and Crisis Abstract: This article presents a theoretical argument that the study of time provides crucial explanatory perspectives to the analysis of governmental crisis responses. The article claims that time is an external condition and an internalized feature of organizational behaviour. It follows that time influences governmental crisis responses but can also be exploited by actors during such critical episodes. The article discusses the properties of time and its consequences during crises along these two notions, reviewing existing scholarly work on time and crises. It concludes with a plea for a more explicit and systematic time-centred study of governmental crisis responses. Journal: Public Management Review Pages: 313-329 Issue: 3 Volume: 15 Year: 2013 Month: 3 X-DOI: 10.1080/14719037.2013.769852 File-URL: http://hdl.handle.net/10.1080/14719037.2013.769852 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:313-329 Template-Type: ReDIF-Article 1.0 Author-Name: Denis Fischbacher-Smith Author-X-Name-First: Denis Author-X-Name-Last: Fischbacher-Smith Author-Name: Moira Fischbacher-Smith Author-X-Name-First: Moira Author-X-Name-Last: Fischbacher-Smith Title: The Vulnerability of Public Spaces: Challenges for UK hospitals under the 'new' terrorist threat Abstract: This article considers the challenges for hospitals in the United Kingdom that arise from the threats of mass-casualty terrorism. Whilst much has been written about the role of health care as a rescuer in terrorist attacks and other mass-casualty crises, little has been written about health care as a victim within a mass-emergency setting. Yet, health care is a key component of any nation's contingency planning and an erosion of its capabilities would have a significant impact on the generation of a wider crisis following a mass-casualty event. This article seeks to highlight the nature of the challenges facing elements of UK health care, with a focus on hospitals both as essential contingency responders under the United Kingdom's civil contingencies legislation and as potential victims of terrorism. It seeks to explore the potential gaps that exist between the task demands facing hospitals and the vulnerabilities that exist within them. Journal: Public Management Review Pages: 330-343 Issue: 3 Volume: 15 Year: 2013 Month: 3 X-DOI: 10.1080/14719037.2013.769851 File-URL: http://hdl.handle.net/10.1080/14719037.2013.769851 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:330-343 Template-Type: ReDIF-Article 1.0 Author-Name: Scott E. Robinson Author-X-Name-First: Scott E. Author-X-Name-Last: Robinson Author-Name: Warren S. Eller Author-X-Name-First: Warren S. Author-X-Name-Last: Eller Author-Name: Melanie Gall Author-X-Name-First: Melanie Author-X-Name-Last: Gall Author-Name: Brian J. Gerber Author-X-Name-First: Brian J. Author-X-Name-Last: Gerber Title: The Core and Periphery of Emergency Management Networks Abstract: Emergency planning and response increasingly involve close interactions between a diverse array of actors across fields (emergency management, public health, law enforcement, etc.); sectors (government, non-profit and for-profit); and levels of government (local, state and federal). This article assesses the temporal dynamics of emergency management networks in two moderately sized communities that have served as large-scale disaster evacuation hosting sites in the past decade. The paper uses two strategies for tracking the evolution of these networks across time. First, we develop a network roster using newspaper and newswire data sources across a decade. Second, we develop a view of the evolution of the networks by analysing emergency operations plans for each community. Analysis of data reveals a contrast between a core set of consistent (mostly governmental) actors and a peripheral set of rapidly turning over (mostly non-governmental) actors - though the account depends on the mode of data on which one focuses. The article concludes with a discussion of the advantage presented by having a two-tier network for evacuation hosting that mixes core and periphery across multiple sectors. Journal: Public Management Review Pages: 344-362 Issue: 3 Volume: 15 Year: 2013 Month: 3 X-DOI: 10.1080/14719037.2013.769849 File-URL: http://hdl.handle.net/10.1080/14719037.2013.769849 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:344-362 Template-Type: ReDIF-Article 1.0 Author-Name: Triparna Vasavada Author-X-Name-First: Triparna Author-X-Name-Last: Vasavada Title: Managing Disaster Networks in India Abstract: This article studies a disaster management network in the state of Gujarat, India. Through social network analysis and interviews, the article examines the governance structure of a disaster management network and identifies factors that affect its effectiveness. Four factors - trust, number of participants in the network, goal consensus and the need for network-level competencies based on the nature of the task - were examined. The article concludes by discussing how the dynamics of these factors affected this particular disaster management network. Journal: Public Management Review Pages: 363-382 Issue: 3 Volume: 15 Year: 2013 Month: 3 X-DOI: 10.1080/14719037.2013.769854 File-URL: http://hdl.handle.net/10.1080/14719037.2013.769854 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:363-382 Template-Type: ReDIF-Article 1.0 Author-Name: Simon A. Andrew Author-X-Name-First: Simon A. Author-X-Name-Last: Andrew Author-Name: Sudha Arlikatti Author-X-Name-First: Sudha Author-X-Name-Last: Arlikatti Author-Name: Marina Saitgalina Author-X-Name-First: Marina Author-X-Name-Last: Saitgalina Title: Managing the Impact of Disaster Abstract: While evacuation behaviour and shelter choice have been extensively studied in developed countries, very limited research exists on the challenges faced by disaster survivors from developing countries. This is especially critical in countries where there is an absence of pre-designated shelters, lack of staging capacities and most importantly an inability of public sector entities to manage catastrophic events, independent of local and international non-profit organizations. This article aims to fill this gap by investigating on evacuation, decision-making and shelter choice in the wake of the 2004 Indian Ocean tsunami. We present our findings from a survey of 1,000 randomly selected households from 15 villages and one urban settlement in the Nagapattinam District (Tamil Nadu, India). Our research suggests that approximately 79.6 per cent of displaced households selected permanent public buildings and religious or community buildings as their first choice of shelter. Our analysis suggests that these decisions were affected by the severity of damage to homes, whether families were separated while evacuating and taking shelter, and their socioeconomic characteristics. Journal: Public Management Review Pages: 383-401 Issue: 3 Volume: 15 Year: 2013 Month: 3 X-DOI: 10.1080/14719037.2013.769853 File-URL: http://hdl.handle.net/10.1080/14719037.2013.769853 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:383-401 Template-Type: ReDIF-Article 1.0 Author-Name: Paul Stephenson Author-X-Name-First: Paul Author-X-Name-Last: Stephenson Title: Solidarity as Political Strategy Abstract: A heatwave in 2003 caused 15,000 deaths in France. This article examines the impact of the public health crisis on French public management, considering how government actors across various state institutions, including central and decentralized tiers of public administration, have been engaged in reform. It studies how these actors in the post-crisis reform process established responsibility and drew lessons. The paper shows that solidarity was used discursively in a game of political blameshifting and experimentation. It also points to the politics behind the framing of crisis enquiries. Journal: Public Management Review Pages: 402-415 Issue: 3 Volume: 15 Year: 2013 Month: 3 X-DOI: 10.1080/14719037.2013.769850 File-URL: http://hdl.handle.net/10.1080/14719037.2013.769850 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:402-415 Template-Type: ReDIF-Article 1.0 Author-Name: Claire Menck Author-X-Name-First: Claire Author-X-Name-Last: Menck Author-Name: Richard A. Couto Author-X-Name-First: Richard A. Author-X-Name-Last: Couto Title: Making Groceries Abstract: As the floodwaters of 2005 receded from New Orleans, a new city emerged - rotting and fetid. The guidepost of living in New Orleans had been altered, in many cases, beyond recognition. Public officials tasked with leading the recovery had to come to terms with the unfamiliar and renegotiate a sense of place. Residents faced the same tasks of recovery and making meaning. This article examines the leadership of one organization, Market Umbrella, that used farmers markets as spaces of community gathering to help facilitate the ongoing recovery of the familiar and restoring one meaningful context of New Orleans - food. The study suggests that informal leadership can use 'free spaces' of community gathering to recreate fractured relationships between people and places affected by disaster. The study shows the key roles that informal leadership and the spaces of food played in redressing the anomie brought about by the flooding of New Orleans. Journal: Public Management Review Pages: 416-428 Issue: 3 Volume: 15 Year: 2013 Month: 3 X-DOI: 10.1080/14719037.2013.769855 File-URL: http://hdl.handle.net/10.1080/14719037.2013.769855 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:416-428 Template-Type: ReDIF-Article 1.0 Author-Name: Arjen Boin Author-X-Name-First: Arjen Author-X-Name-Last: Boin Author-Name: Michel J. G. van Eeten Author-X-Name-First: Michel J. G. Author-X-Name-Last: van Eeten Title: The Resilient Organization Abstract: Both academics and practitioners have recently discovered resilience as a core topic of interest. Resilience is widely viewed as a potential solution to the challenges posed by crises and disasters. The promise of resilience is an organization or society that absorbs shocks and 'bounces back' after a disturbance. While the idea of resilience is increasingly popular, empirical research on resilient organizations is actually quite rare. This article explores whether a relation exists between organizational characteristics, processes and resilience. Building on the insights of high reliability theory and crisis research, it probes this relation in two organizations that experienced deep crises: the California Independent System Operator (CAISO) and National Aeronautics and Space Agency (NASA). Journal: Public Management Review Pages: 429-445 Issue: 3 Volume: 15 Year: 2013 Month: 3 X-DOI: 10.1080/14719037.2013.769856 File-URL: http://hdl.handle.net/10.1080/14719037.2013.769856 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:429-445 Template-Type: ReDIF-Article 1.0 Author-Name: Adam Rose Author-X-Name-First: Adam Author-X-Name-Last: Rose Author-Name: Tyler Kustra Author-X-Name-First: Tyler Author-X-Name-Last: Kustra Title: Economic Considerations in Designing Emergency Management Institutions and Policies for Transboundary Disasters Abstract: An increasing number of disasters are generating consequences that extend beyond political boundaries. This article provides an economic framework for designing transboundary emergency management institutions and policies to address these transboundary crises. It emphasizes the importance of economic considerations in two ways. First, we disaggregate economic losses into direct and indirect components, which vary in terms of their transboundary potential. Second, we apply economic principles such as scale economies, externalities and public goods in analysing European cooperation in emergency management. The article concludes by identifying the type of consequences that might best be addressed by a wider geographic and political authority. Journal: Public Management Review Pages: 446-462 Issue: 3 Volume: 15 Year: 2013 Month: 3 X-DOI: 10.1080/14719037.2013.769857 File-URL: http://hdl.handle.net/10.1080/14719037.2013.769857 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:446-462 Template-Type: ReDIF-Article 1.0 Author-Name: Sebastian Jilke Author-X-Name-First: Sebastian Author-X-Name-Last: Jilke Author-Name: Steven Van de Walle Author-X-Name-First: Steven Author-X-Name-Last: Van de Walle Title: Two track public services? Citizens' voice behaviour towards liberalized services in the EU15 Abstract: Is there evidence for the emergence of 'two-track' public services, where the wealthiest, best-informed and most assertive customers get the best quality service? In this paper, we use public opinion data of citizen complaint behaviour from 2000 and 2004 towards services of general interest in 15 EU countries to provide a first examination of the 'two-track' public services hypothesis. The findings only partly support the expectation that socio-economic factors did have a negative impact over time on citizen complaints. While education did not have such an effect, age did. However, these results should be regarded as provisional for various reasons. Journal: Public Management Review Pages: 465-476 Issue: 4 Volume: 15 Year: 2013 Month: 5 X-DOI: 10.1080/14719037.2012.664015 File-URL: http://hdl.handle.net/10.1080/14719037.2012.664015 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:465-476 Template-Type: ReDIF-Article 1.0 Author-Name: Richard Shaw Author-X-Name-First: Richard Author-X-Name-Last: Shaw Title: Another Size Fits all? Public Value Management and Challenges for Institutional Design Abstract: The talk is of a new public value paradigm that is challenging the dominance of the new public management. In some quarters, however, public value is criticized as a reheated version of other public administration narratives. This article supplements the debate with an assessment of the ramifications of public value for institutional design in the public sector. It scans the literature for premises that might inform the structuring of public agencies. An institutional prescription is advanced and appraised. The article concludes that, while promising, public value's institutional project remains incomplete. Journal: Public Management Review Pages: 477-500 Issue: 4 Volume: 15 Year: 2013 Month: 5 X-DOI: 10.1080/14719037.2012.664017 File-URL: http://hdl.handle.net/10.1080/14719037.2012.664017 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:477-500 Template-Type: ReDIF-Article 1.0 Author-Name: Charles Conteh Author-X-Name-First: Charles Author-X-Name-Last: Conteh Title: Strategic Inter-Organizational Cooperation in Complex Environments Abstract: Strategic management research is increasingly concerned with understanding processes of network governance in which mechanisms for building partnerships among a number of public agencies and non-governmental organizations are more important than ever. Drawing examples from Canada, the paper analyses the nature of inter-jurisdictional and inter-organizational collaboration in complex and dynamic environments, and their implications for the strategic pursuit of organizational goals. The premise of the discussion is that public managers often pursue organizational goals in the context of external environmental systems characterized by complexity and constant change. From this perspective, public agencies must often seek to maintain relatively stable alliances while anticipating and adapting to environmental change in the pursuit of their organization's goals. The two cases in the paper illustrate three critical elements of collaborative network governance: first, the vertical and horizontal inter-jurisdictional dimensions of joint policy action; second the multiplicity of lenses of interpretation among agents, including the perceptions and values of non-governmental stakeholders and the strategic outreach of public agencies to these groups; and third, it traces the various stages of evolving networks, highlighting the changes and adaptations characterizing the processes involved in joint policy actions. Journal: Public Management Review Pages: 501-521 Issue: 4 Volume: 15 Year: 2013 Month: 5 X-DOI: 10.1080/14719037.2012.674424 File-URL: http://hdl.handle.net/10.1080/14719037.2012.674424 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:501-521 Template-Type: ReDIF-Article 1.0 Author-Name: Agnes Akkerman Author-X-Name-First: Agnes Author-X-Name-Last: Akkerman Author-Name: René Torenvlied Author-X-Name-First: René Author-X-Name-Last: Torenvlied Title: Public Management and Network Specificity: Effects of colleges' ties with professional organizations on graduates' labour market success and satisfaction Abstract: Research on managerial networking in the public sector reports positive effects of network activity on performance. However, little is known about which network relations influence different aspects of performance. We argue that for specific organizational goals, organizations should direct their networking activities towards specific types of organizations. We explore how different types of network relations of Dutch colleges for nursing studies affect the performance of these colleges. We analyse the effect of ties with professional organizations on: (1) graduates' program satisfaction, (2) graduates' wages and (3) graduates' employment (n = 1,484 graduates). Multilevel analyses show that colleges' ties with professional organizations positively affect graduates' wages and employment. Journal: Public Management Review Pages: 522-540 Issue: 4 Volume: 15 Year: 2013 Month: 5 X-DOI: 10.1080/14719037.2012.677213 File-URL: http://hdl.handle.net/10.1080/14719037.2012.677213 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:522-540 Template-Type: ReDIF-Article 1.0 Author-Name: Thomas Schillemans Author-X-Name-First: Thomas Author-X-Name-Last: Schillemans Title: Moving Beyond The Clash of Interests: On stewardship theory and the relationships between central government departments and public agencies Abstract: This paper analyses the relationships between central government departments and agencies through the lens of stewardship theory. Stewardship theory has been developed as an alternative to agency theory and focuses on shared goals and norms. The paper first shows how current regulations are strongly imbedded in agency theory and then proceed to analyse, on the basis of a survey and focus groups, how the problems experienced by public managers generally point to the relevance of stewardship. On this basis and with input from sixty public managers, a stewardship model for the relationships between agencies and central governments is developed. Journal: Public Management Review Pages: 541-562 Issue: 4 Volume: 15 Year: 2013 Month: 5 X-DOI: 10.1080/14719037.2012.691008 File-URL: http://hdl.handle.net/10.1080/14719037.2012.691008 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:541-562 Template-Type: ReDIF-Article 1.0 Author-Name: Stefano Calciolari Author-X-Name-First: Stefano Author-X-Name-Last: Calciolari Author-Name: Daniela Cristofoli Author-X-Name-First: Daniela Author-X-Name-Last: Cristofoli Author-Name: Laura Macciò Author-X-Name-First: Laura Author-X-Name-Last: Macciò Title: Explaining the Reactions of Swiss Municipalities to The 'Amalgamation Wave': At the crossroad of institutional, economic and political pressures Abstract: Public sector organizations are simultaneously subject to three types of environmental pressure: institutional, economic and political. How do these pressures influence the strategic behaviour of public organizations when confronted with efficiency-oriented reforms? We focus on the strategic behaviour of Swiss municipalities facing the amalgamation wave: a reform characterized by a strong economic rationale. Results confirm that the success of reforms depends not only on its matching with economic underpinnings. It is also necessary to take the political leadership and the responsibility of reform implementation. Journal: Public Management Review Pages: 563-583 Issue: 4 Volume: 15 Year: 2013 Month: 5 X-DOI: 10.1080/14719037.2012.698852 File-URL: http://hdl.handle.net/10.1080/14719037.2012.698852 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:563-583 Template-Type: ReDIF-Article 1.0 Author-Name: Chung-An Chen Author-X-Name-First: Chung-An Author-X-Name-Last: Chen Author-Name: Barry Bozeman Author-X-Name-First: Barry Author-X-Name-Last: Bozeman Title: Understanding Public and Nonprofit Managers' Motivation Through the Lens of Self-Determination Theory Abstract: Contemporary public and nonprofit management research has disproportionally emphasized the importance of intrinsic motivation (especially service motivation) but has given comparatively little attention to non-intrinsic motivation. According to self-determination theory (SDT), non-intrinsic motivation moves from identified motivation, introjected motivation, external motivation, to amotivation, depending on their disparate levels of self-determination. The authors examine empirically whether public managers differ from nonprofit managers on these intrinsic and non-intrinsic motivational styles. The findings show that public managers exhibit stronger service motivation, identified motivation, external motivation, and amotivation when compared to their nonprofit peers. In addition, public managers' strong external motivation and amotivation compromise their overall level of self-determination, suggesting that they may be less motivated by their work requirements than are nonprofit counterparts. Journal: Public Management Review Pages: 584-607 Issue: 4 Volume: 15 Year: 2013 Month: 5 X-DOI: 10.1080/14719037.2012.698853 File-URL: http://hdl.handle.net/10.1080/14719037.2012.698853 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:584-607 Template-Type: ReDIF-Article 1.0 Author-Name: Axel Kaehne Author-X-Name-First: Axel Author-X-Name-Last: Kaehne Title: Partnerships in Local Government: The case of transition support services for young people with learning disabilities Abstract: This paper examines a type of partnership that is formed to deliver transition support services for young people with learning disabilities. What makes transition partnerships instructive for partnership research is that they are constituted between statutory and non-statutory agencies across a wide range of service sectors. Transition for this population group with its specific needs has often been described as a 'wicked problem'. The paper suggests that a split between strategic and operational levels of partnership work adversely affects policy implementation and contributes to the inability of stakeholders to bring about improved outcomes for service users. Journal: Public Management Review Pages: 611-632 Issue: 5 Volume: 15 Year: 2013 Month: 6 X-DOI: 10.1080/14719037.2012.698855 File-URL: http://hdl.handle.net/10.1080/14719037.2012.698855 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:611-632 Template-Type: ReDIF-Article 1.0 Author-Name: Deborah Agostino Author-X-Name-First: Deborah Author-X-Name-Last: Agostino Author-Name: Irvine Lapsley Author-X-Name-First: Irvine Author-X-Name-Last: Lapsley Title: City-Charity Partnerships and the Financial Crisis: Case study evidence Abstract: This paper examines the experience of UK charities in the aftermath of the global financial crisis. The focus of this paper is on charities in the specific study setting of the city. The city is an important location in contemporary society. Resource dependency theory is used to analyse the attenuated position of charities in one city. This study reveals the fragility of city-charity partnerships because of the impact of the global financial crisis on public finances. Journal: Public Management Review Pages: 633-656 Issue: 5 Volume: 15 Year: 2013 Month: 6 X-DOI: 10.1080/14719037.2012.707678 File-URL: http://hdl.handle.net/10.1080/14719037.2012.707678 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:633-656 Template-Type: ReDIF-Article 1.0 Author-Name: Augusta Ferreira Author-X-Name-First: Augusta Author-X-Name-Last: Ferreira Author-Name: João Carvalho Author-X-Name-First: João Author-X-Name-Last: Carvalho Author-Name: Fátima Pinho Author-X-Name-First: Fátima Author-X-Name-Last: Pinho Title: Earnings Management Around Zero: A motivation to local politician signalling competence Abstract: Literature earnings management aims to determine what causes/motivates managers to disclose earnings close to zero and to use this as an instrument to influence users' decisions. However, limited research has been carried out on this subject in the public sector. Therefore, the main purpose of this paper is to evaluate whether local politicians (in Portuguese municipalities), aiming to demonstrate their high level of competence and skills, engage in earnings management in such a way as to ensure that earnings are positive but close to zero. We examined whether political competition is a determining factor of earnings management close to zero and if managers use discretionary accruals in order to do this. Results indicate that, in order to report positive net earnings close to zero, discretionary accruals are used. This study identified the overriding tendency to avoid the reporting of losses in those municipalities where political competition is greatest. Journal: Public Management Review Pages: 657-686 Issue: 5 Volume: 15 Year: 2013 Month: 6 X-DOI: 10.1080/14719037.2012.707679 File-URL: http://hdl.handle.net/10.1080/14719037.2012.707679 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:657-686 Template-Type: ReDIF-Article 1.0 Author-Name: Sadri Tahar Author-X-Name-First: Sadri Author-X-Name-Last: Tahar Author-Name: Roman Boutellier Author-X-Name-First: Roman Author-X-Name-Last: Boutellier Title: Resource Allocation in Higher Education in The Context of New Public Management Abstract: The public administration framework New Public Management (NPM) has been applied to higher education systems in many western countries. The literature on these reforms reports on some positive effects but many critical voices can also be found. Even though NPM as a narrative unifies principles and measures under one roof, a detailed analysis shows that NPM principles fit differently for different tasks. Using a contingency approach, we show that, within the NPM narrative, two different higher education funding approaches exist, namely high-tech versus high-touch. Our study confirms the theoretical proposition that high-touch approaches match better with higher education domains. The use of contingency theory to classify NPM measures thus might be a promising way to further advance NPM theory and its practical application to topics as controversial as academic funding. Journal: Public Management Review Pages: 687-711 Issue: 5 Volume: 15 Year: 2013 Month: 6 X-DOI: 10.1080/14719037.2012.707680 File-URL: http://hdl.handle.net/10.1080/14719037.2012.707680 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:687-711 Template-Type: ReDIF-Article 1.0 Author-Name: Itai Beeri Author-X-Name-First: Itai Author-X-Name-Last: Beeri Author-Name: Doron Navot Author-X-Name-First: Doron Author-X-Name-Last: Navot Title: Local Political Corruption: Potential structural malfunctions at the central-local, local-local and intra-local levels Abstract: Despite growing preoccupation on the part of both the public and researchers with the concept of political corruption and the 'corruption eruption' phenomenon, research studies addressing corruption in local government are few and far between. This exploratory research offers a theoretical conceptualization of institutionalized corruption in local government, and identifies structural factors that lead to such corruption. Further, this study empirically assesses institutional corruption at the local level and its correlation to attitudes and characteristics of local authorities and their populations, based on a survey of 1,709 residents of 156 local authorities in Israel and data on the local authorities from a separate database. This article proposes a model according to which local corruption arises from structural factors at three levels: the central-local level (relations between local authorities and the central government); the local-local level (competition between local authorities) and the intra-local level (factors relating to the performance of local councils and local democracy). Our analyses reveal correlations among characteristics of the local authority and community, residents' perceptions of local performance and perceptions of local corruption. Implications of the findings in light of strategies conventionally employed against corruption in local government are discussed. Journal: Public Management Review Pages: 712-739 Issue: 5 Volume: 15 Year: 2013 Month: 6 X-DOI: 10.1080/14719037.2012.707682 File-URL: http://hdl.handle.net/10.1080/14719037.2012.707682 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:712-739 Template-Type: ReDIF-Article 1.0 Author-Name: Seong Soo Oh Author-X-Name-First: Seong Soo Author-X-Name-Last: Oh Author-Name: Gregory B. Lewis Author-X-Name-First: Gregory B. Author-X-Name-Last: Lewis Title: Performance Ratings and Career Advancement in the US Federal Civil Service Abstract: A strong link between performance and rewards in the U.S. federal civil service could raise top performers to positions of power and responsibility and motivate employees to greater productivity. Federal employees, the general population and scholars all express doubts about the strength of that link, however, though few have estimated it empirically. Using random-effects panel data models on a one per cent sample of federal personnel records for 1988-2003, we examine whether performance ratings meaningfully influence promotion probabilities and annual salary increases. With an average annual promotion rate of 17.8 per cent over this period, we estimate that employees with 'outstanding' and 'less than fully successful' ratings were one-fourth more likely and one-fifth less likely, respectively, to receive promotions than those with 'fully successful' ratings. Average salary impacts were smaller but still significant. Patterns held up across agencies and stages of the federal careers. Performance ratings continued to affect career advancement one or two years later. We speculate on whether these links are strong enough to motivate performance and advance the most qualified federal employees. Journal: Public Management Review Pages: 740-761 Issue: 5 Volume: 15 Year: 2013 Month: 6 X-DOI: 10.1080/14719037.2012.725756 File-URL: http://hdl.handle.net/10.1080/14719037.2012.725756 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:740-761 Template-Type: ReDIF-Article 1.0 Author-Name: Rhys Andrews Author-X-Name-First: Rhys Author-X-Name-Last: Andrews Author-Name: Steven Van de Walle Author-X-Name-First: Steven Author-X-Name-Last: Van de Walle Title: New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness Abstract: We examine the relationship between a range of new public management (NPM) practices and citizens' perceptions of service efficiency, responsiveness, equity and effectiveness in English local governments. We find that public-private relationships have a negative relationship with citizens' perceptions of all four dimensions of local service performance, but an entrepreneurial strategic orientation exhibits a positive association with all four. Performance management is also likely to positively influence rather than negatively influencing citizens' perceptions of local public services. Further analysis revealed that the impact of NPM practices varies according to the level of socio-economic disadvantage confronted by local governments. Journal: Public Management Review Pages: 762-783 Issue: 5 Volume: 15 Year: 2013 Month: 6 X-DOI: 10.1080/14719037.2012.725757 File-URL: http://hdl.handle.net/10.1080/14719037.2012.725757 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:762-783 Template-Type: ReDIF-Article 1.0 Author-Name: Chan Su Jung Author-X-Name-First: Chan Su Author-X-Name-Last: Jung Author-Name: Geon Lee Author-X-Name-First: Geon Author-X-Name-Last: Lee Title: Goals, Strategic Planning, and Performance in Government Agencies Abstract: The setting of clear goals and strategic planning are characterized as critical roles of public managers that are closely related to the measurement and enhancement of organizational performance. This study investigates the effects of goal properties and strategic planning capacity and their interacting effects on government agency performance, an aspect which has rarely been explored in the public administration field. For this analysis, we use the hierarchical linear modelling method with data from the 2005 Merit Principle Survey and the 2005 Program Assessment Rating Tool. The dependent variable is perceived organizational performance at the individual level. The main independent variables are three types of goal properties - job-goal commitment, job-goal specificity, and mission specificity, measured at the individual level - and strategic planning capacity, measured at the agency level. The results suggest that in the data these goal-related attitudes and activities can make crucial contributions to the enhancement of organizational performance with no interacting effect. Journal: Public Management Review Pages: 787-815 Issue: 6 Volume: 15 Year: 2013 Month: 9 X-DOI: 10.1080/14719037.2012.677212 File-URL: http://hdl.handle.net/10.1080/14719037.2012.677212 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:787-815 Template-Type: ReDIF-Article 1.0 Author-Name: Yoon Jik Cho Author-X-Name-First: Yoon Jik Author-X-Name-Last: Cho Author-Name: Theodore H. Poister Author-X-Name-First: Theodore H. Author-X-Name-Last: Poister Title: Human Resource Management Practices and Trust in Public Organizations Abstract: Trust has been acknowledged as a valuable managerial resource within organizations. Working as a lubricant of organizational functioning, trust reduces opportunistic behaviours while it increases voluntary compliance to organizational norms and rules as well as enhancing individual and organizational performance. Considering the importance of trust, it is worthwhile to explore what factors may help build trust within organizations. This research investigates whether perceptions of several human resource management (HRM) practices are associated with trust in government organizations. According to social exchange theory, HRM practices signal management's commitment to employees which in turn leads to greater trust in the organization. Using data from an employee survey conducted for the Georgia Department of Transportation in 2007, this research tests how employee perceptions of HRM practices are related to trust in three distinct levels of management in a large department of state government: trust in department leadership, trust in one's leadership team, and trust in one's supervisor. Binary logit analyses suggest that perceptions of HRM practices focusing on autonomy, compensation, communication, performance appraisal, and career development are associated with trust in public organizations. According to the result, those practices present variation in their leverage on trust in leadership at different levels. Journal: Public Management Review Pages: 816-838 Issue: 6 Volume: 15 Year: 2013 Month: 9 X-DOI: 10.1080/14719037.2012.698854 File-URL: http://hdl.handle.net/10.1080/14719037.2012.698854 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:816-838 Template-Type: ReDIF-Article 1.0 Author-Name: Cheng Chen Author-X-Name-First: Cheng Author-X-Name-Last: Chen Author-Name: Michael Hubbard Author-X-Name-First: Michael Author-X-Name-Last: Hubbard Author-Name: Chun-Sung Liao Author-X-Name-First: Chun-Sung Author-X-Name-Last: Liao Title: When Public-Private Partnerships Fail Abstract: This article explores the dynamic and the results of efforts by citizens to resist the costs passed onto them by public-private partnerships for infrastructure, through examining citizen engagement in two problematic projects in Taiwan and China. In both cases, the design and procurement phase focused on the government-investor relation, with no obvious opportunity for citizen voice and costs were displaced onto users. In the operational phase, citizen protest (voice) was more effective in resisting costs in Taiwan where the institutional environment was more open and responsive; in the China case, availability of alternative roads (choice) was crucial in resisting costs. Journal: Public Management Review Pages: 839-857 Issue: 6 Volume: 15 Year: 2013 Month: 9 X-DOI: 10.1080/14719037.2012.698856 File-URL: http://hdl.handle.net/10.1080/14719037.2012.698856 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:839-857 Template-Type: ReDIF-Article 1.0 Author-Name: Morgen Johansen Author-X-Name-First: Morgen Author-X-Name-Last: Johansen Title: The Impact of Managerial Quality on Employee Turnover Abstract: This paper empirically examines, at the organizational level, the impact of quality public managers on turnover. Quality managers can influence turnover through human capital management, budgeting, setting tasks and providing goals. However, their ability to affect turnover depends on managerial level, which in this study are the upper and middle levels. Managerial quality is operationalized with superintendent and principal salaries and turnover is operationalized with the retention rate of teachers in school districts. The findings reveal that quality middle managers exert a significant and negative effect on organizational turnover and quality upper level managers do not directly influence turnover. Journal: Public Management Review Pages: 858-877 Issue: 6 Volume: 15 Year: 2013 Month: 9 X-DOI: 10.1080/14719037.2012.725758 File-URL: http://hdl.handle.net/10.1080/14719037.2012.725758 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:858-877 Template-Type: ReDIF-Article 1.0 Author-Name: John W. Raine Author-X-Name-First: John W. Author-X-Name-Last: Raine Author-Name: Peter A. Watt Author-X-Name-First: Peter A. Author-X-Name-Last: Watt Title: Budgetary Models, Motivation and Engagement in Financial Collaborations Abstract: This article focuses on the financial aspects of collaborative working between public authorities and other private and voluntary sector organizations. Drawing on research on five English case studies involving local authorities, it considers the extent to which decisions to collaborate and modes of working together are shaped and mediated by financial considerations. In particular, the research highlights differences in 'budgetary form' (pooled or aligned), individual partner 'motivation' (selfless/altruistic or self-interested) and 'level of engagement' (active commitment or passive involvement) as key variables that help to understand how and why some financial collaborations are more successful than others. Journal: Public Management Review Pages: 878-898 Issue: 6 Volume: 15 Year: 2013 Month: 9 X-DOI: 10.1080/14719037.2012.725762 File-URL: http://hdl.handle.net/10.1080/14719037.2012.725762 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:878-898 Template-Type: ReDIF-Article 1.0 Author-Name: Christopher Pollitt Author-X-Name-First: Christopher Author-X-Name-Last: Pollitt Title: The Evolving Narratives of Public Management Reform Abstract: This paper compares five key UK public management reform white papers spread over a period of 41 years. It adopts a narrative approach to analyse the scope, dominant themes, proffered solutions, evidence base, key assumptions and style and presentation of these core documents. This longitudinal narrative framework reveals both changes and continuities in UK reform rhetoric. The UK has now experienced four decades of unceasing administrative reform, and has often claimed to be a world leader. This paper offers an original analysis of the official story of this epoch. Journal: Public Management Review Pages: 899-922 Issue: 6 Volume: 15 Year: 2013 Month: 9 X-DOI: 10.1080/14719037.2012.725761 File-URL: http://hdl.handle.net/10.1080/14719037.2012.725761 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:899-922 Template-Type: ReDIF-Article 1.0 Author-Name: Ross Millar Author-X-Name-First: Ross Author-X-Name-Last: Millar Author-Name: Kelly Hall Author-X-Name-First: Kelly Author-X-Name-Last: Hall Title: Social Return on Investment (SROI) and Performance Measurement Abstract: Social enterprises are being promoted as responsive and innovative way to deliver public services. As part of this promotion, these organizations are being required to demonstrate the social and economic value they generate. Social return on investment (SROI) is a performance measurement tool currently being encouraged to capture this impact. This paper draws on survey and interview data to analyse how SROI is used and understood in health and social care settings. It indicates that despite being accepted as an internationally recognized measurement tool for social enterprise, SROI is underused and undervalued due to practical and ideological barriers. Journal: Public Management Review Pages: 923-941 Issue: 6 Volume: 15 Year: 2013 Month: 9 X-DOI: 10.1080/14719037.2012.698857 File-URL: http://hdl.handle.net/10.1080/14719037.2012.698857 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:923-941 Template-Type: ReDIF-Article 1.0 Author-Name: Ciaran Connolly Author-X-Name-First: Ciaran Author-X-Name-Last: Connolly Author-Name: Noel Hyndman Author-X-Name-First: Noel Author-X-Name-Last: Hyndman Title: Towards Charity Accountability: Narrowing the gap between provision and needs? Abstract: Although charities currently play a rich and varied role in modern society, their continued success is dependent upon the public's trust. With respect to charity accountability, two key questions emerge: to whom is a charity accountable; and what form should that account take? Despite the widespread acceptance that charities should discharge accountability, there is limited knowledge of the relative importance of different stakeholder groups and whether the information currently being disclosed meets their needs. Using extensive document analysis and a survey of stakeholders, this research explores these issues in the context of the top 100 UK fundraising charities. Furthermore, it compares the results with much earlier research to identify changes over time. Journal: Public Management Review Pages: 945-968 Issue: 7 Volume: 15 Year: 2013 Month: 10 X-DOI: 10.1080/14719037.2012.757349 File-URL: http://hdl.handle.net/10.1080/14719037.2012.757349 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:945-968 Template-Type: ReDIF-Article 1.0 Author-Name: Vera Hinz Author-X-Name-First: Vera Author-X-Name-Last: Hinz Author-Name: Stefan Ingerfurth Author-X-Name-First: Stefan Author-X-Name-Last: Ingerfurth Title: Does Ownership Matter Under Challenging Conditions?: On the relationship between organizational entrepreneurship and performance in the healthcare sector Abstract: This research explores how organizational entrepreneurship (proactiveness, innovativeness and risk-taking) in the health care sector affects hospital performance. We thereby consider heterogeneity in ownership and environmental conditions. To empirically investigate the relationships proposed by theory, a nation-wide survey was conducted generating a sample of 152 hospitals. Results show that organizational entrepreneurship is positively related to hospital performance. Furthermore, it is significantly influenced by both ownership and environment, whereas the entrepreneurship-performance link is independent of any environmental conditions. Our study creates important insight into ownership-related differences of entrepreneurship and gives strong arguments for an entrepreneurial behaviour of hospitals. Journal: Public Management Review Pages: 969-991 Issue: 7 Volume: 15 Year: 2013 Month: 10 X-DOI: 10.1080/14719037.2012.757348 File-URL: http://hdl.handle.net/10.1080/14719037.2012.757348 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:969-991 Template-Type: ReDIF-Article 1.0 Author-Name: Graham Manville Author-X-Name-First: Graham Author-X-Name-Last: Manville Author-Name: Martin Broad Author-X-Name-First: Martin Author-X-Name-Last: Broad Title: Changing Times for Charities: Performance management in a Third Sector Housing Association Abstract: This paper illustrates the progress from the application of a performance measurement system to that of a performance management system within a registered charity operating in the United Kingdom Third Sector. The organization is a housing association and its service users are socially excluded members of society. The balanced scorecard (BSC) was chosen as a catalyst for improving the performance management system between 2004 and 2006. A case study analysis using semi-structured interviews and secondary data sources over a four-year period provides empirical insight into an evolving performance management culture. This research reveals that culture as well as trust and capability building are inextricably linked and govern organizational performance. These elements are also bounded by the 'steering media' of the Big Society philosophy currently being rolled out across UK public services which is affecting the general lifeworld of this sector. Journal: Public Management Review Pages: 992-1010 Issue: 7 Volume: 15 Year: 2013 Month: 10 X-DOI: 10.1080/14719037.2012.761722 File-URL: http://hdl.handle.net/10.1080/14719037.2012.761722 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:992-1010 Template-Type: ReDIF-Article 1.0 Author-Name: Laura Mariani Author-X-Name-First: Laura Author-X-Name-Last: Mariani Author-Name: Dario Cavenago Author-X-Name-First: Dario Author-X-Name-Last: Cavenago Title: Redesigning Welfare Services for Policies Effectiveness: The non-profit organizations (NPOs) perspective Abstract: The relationship between governments and Third Sector is an important subject of public administration studies which attribute non-profit organizations (NPOs) the double function of welfare service delivery, and - according to a participatory governance model - participation in policies' definition. The aim of this paper is to contribute to the comprehension of the NPOs' approach to addressing human needs through their services, in order to support new ways to promote the citizens' initiative. Through a qualitative services analysis, seven case studies have been assessed. Results suggest that NPOs' approach is characterized by the attention to individual as a whole, networking with other NPOs, and focus on users autonomy. To promote participatory governance models, some suggestions for policy-makers are highlighted. Journal: Public Management Review Pages: 1011-1039 Issue: 7 Volume: 15 Year: 2013 Month: 10 X-DOI: 10.1080/14719037.2012.758307 File-URL: http://hdl.handle.net/10.1080/14719037.2012.758307 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:1011-1039 Template-Type: ReDIF-Article 1.0 Author-Name: Ana Simaens Author-X-Name-First: Ana Author-X-Name-Last: Simaens Author-Name: Mieneke Koster Author-X-Name-First: Mieneke Author-X-Name-Last: Koster Title: Reporting on sustainable operations by third sector organizations: A signalling approach Abstract: Awareness of (un)sustainable operations is increasingly researched in the for-profit and government sectors, but little is known about the third sector. Still, these not-for-profit organizations are challenged by progressive accountability requirements and increasingly they seem to be responding to these demands through sustainability reporting. In this paper, we explore sustainability reporting by third sector organizations (TSOs) in the context of signalling theory; a useful theoretical lens to explore organizational reports as a signal to stakeholders. Using a document analysis, we explore twenty-three TSOs to discover what they are signalling, to whom, and whether different organizations send different messages. Journal: Public Management Review Pages: 1040-1062 Issue: 7 Volume: 15 Year: 2013 Month: 10 X-DOI: 10.1080/14719037.2012.757350 File-URL: http://hdl.handle.net/10.1080/14719037.2012.757350 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:1040-1062 Template-Type: ReDIF-Article 1.0 Author-Name: Berman Author-X-Name-First: Author-X-Name-Last: Berman Author-Name: Sabharwal Author-X-Name-First: Author-X-Name-Last: Sabharwal Author-Name: Wang Author-X-Name-First: Author-X-Name-Last: Wang Author-Name: West Author-X-Name-First: Author-X-Name-Last: West Author-Name: Jing Author-X-Name-First: Author-X-Name-Last: Jing Author-Name: Jan Author-X-Name-First: Author-X-Name-Last: Jan Author-Name: Liu Author-X-Name-First: Author-X-Name-Last: Liu Author-Name: Brillantes Author-X-Name-First: Author-X-Name-Last: Brillantes Author-Name: Chen Author-X-Name-First: Author-X-Name-Last: Chen Author-Name: Gomes Author-X-Name-First: Author-X-Name-Last: Gomes Title: The Impact of Societal Culture on the Use of Performance Strategies in East Asia: Evidence from a comparative survey Abstract: The role of societal culture affecting bureaucratic processes is often suspected and asserted, but seldom researched in comparative ways. This article provides a general framework and systematic, comparative evidence showing societal values permeating organizational practices relating to performance. This study examines effects of work ethic, group belonging, and followership in a survey of public managers in South Korea, Mainland China, Taiwan, Malaysia, India, and the United States. Results show (i) culture having foremost indirect effects on performance strategy and (ii) culture being as relevant an explanatory factor as HRM or leadership, when both direct and indirect effects of culture are considered. A key study implication is that researchers should not ignore societal culture in decisions surrounding the selection and implementation of management efforts and conditions that shape performance practice in organizations. This study contributes by providing a framework and evidence showing how culture's effects on performance occur. Journal: Public Management Review Pages: 1065-1089 Issue: 8 Volume: 15 Year: 2013 Month: 11 X-DOI: 10.1080/14719037.2013.816522 File-URL: http://hdl.handle.net/10.1080/14719037.2013.816522 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1065-1089 Template-Type: ReDIF-Article 1.0 Author-Name: Taylor Author-X-Name-First: Author-X-Name-Last: Taylor Author-Name: Beh Author-X-Name-First: Author-X-Name-Last: Beh Title: The Impact of Pay-for-Performance Schemes on the Performance of Australian and Malaysian Government Employees Abstract: Supported by well-known motivation theories, and the logical notion that people should be rewarded for achievement, pay-for-performance (PFP) schemes are now widely applied across the public service in Asia Pacific as a means to raise employee performance. This comparative survey of over 300 Australian and Malaysian federal government employees examines whether their positive perceptions of PFP schemes have been associated with an improvement in their performance on formal and prescribed organizational activities or in-role behaviour (IRB). The respondents' favourable perceptions of their agency's PFP scheme were not found to be accompanied by a significant rise in their IRB levels. In contrast, other factors - psychological empowerment, organizational citizenship behaviour, and culture (high collectivism and low power distance) - positively influenced the respondents' IRB levels. These factors, however, did not significantly strengthen the PFP-IRB relationship. Country differences in the findings were also noted. Journal: Public Management Review Pages: 1090-1115 Issue: 8 Volume: 15 Year: 2013 Month: 11 X-DOI: 10.1080/14719037.2013.816523 File-URL: http://hdl.handle.net/10.1080/14719037.2013.816523 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1090-1115 Template-Type: ReDIF-Article 1.0 Author-Name: Vyas Author-X-Name-First: Author-X-Name-Last: Vyas Author-Name: Jung Author-X-Name-First: Author-X-Name-Last: Jung Author-Name: Shafiqul Huque Author-X-Name-First: Author-X-Name-Last: Shafiqul Huque Title: Challenges for Public Service Capacity and the Role of Public Employee Training as a Moderator in India Abstract: This article examines the efforts made in India for the capacity building of public service. It addresses the negative influences, which the existing majority-minority divide, quota system, and the issue of corruption have on capacity building in the public sector and examines the moderating role played by public service training arrangements in capacity building. Mixed method is used and data are taken from survey and interviews with public officials. Findings show that efforts to accommodate the minority in the public services, quota system, and corruption harm the capacity-building initiative of the Indian central government. However, training can assist capacity building by serving as a moderator for accommodating diverse groups between competing needs in the pluralistic Indian society. Hence, improvement of training quality and effectiveness are expected to ensure that public servants are aware of the rules and that their applications possess the ability to tender relevant advice and assistance to the political executive. Furthermore, the findings may be used to draw insights about bureaucracy in other developing countries, although this study is based on efforts to build capacity in India. Journal: Public Management Review Pages: 1116-1136 Issue: 8 Volume: 15 Year: 2013 Month: 11 X-DOI: 10.1080/14719037.2013.816521 File-URL: http://hdl.handle.net/10.1080/14719037.2013.816521 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1116-1136 Template-Type: ReDIF-Article 1.0 Author-Name: Kim Author-X-Name-First: Author-X-Name-Last: Kim Author-Name: Hong Author-X-Name-First: Author-X-Name-Last: Hong Title: Major Constraints and Possible Solutions for Performance Management in Korea Abstract: South Korea (hereafter Korea) has had a later start than advanced Western countries in the use of performance management methods. However, over the past 15 years or so, Korea has had experience in using various performance management systems in many different areas. This study first explains the development of performance management and the level of its application in the Korean public sector. After that, this study attempts to identify the constraining factors (the competitive environment, incentives and discipline, management governance, value orientation, and the time frame of the performance process) on the effectiveness of performance management in the public sector and seeks ways to overcome such limitations, based on the diverse experience of performance management systems in the Korean public sector. Journal: Public Management Review Pages: 1137-1153 Issue: 8 Volume: 15 Year: 2013 Month: 11 X-DOI: 10.1080/14719037.2013.818844 File-URL: http://hdl.handle.net/10.1080/14719037.2013.818844 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1137-1153 Template-Type: ReDIF-Article 1.0 Author-Name: Park Author-X-Name-First: Author-X-Name-Last: Park Author-Name: Park Author-X-Name-First: Author-X-Name-Last: Park Author-Name: Ryu Author-X-Name-First: Author-X-Name-Last: Ryu Title: Determinants of Positive Job Attitude and Behaviour in the Asian Work Context: Evidence from Korean central government agencies Abstract: This study probes and tests the impacts of organizational commitment (OC) and organizational citizenship behaviour (OCB) among public employees in the Asian context. Using a 2010 Korean Central Government Survey of forty Korean central government agencies (totalling 1,122 respondents), an antecedent- outcome model is developed which analyses how different types of interpersonal and organizational characteristics affect OC and OCB using hierarchical and multi-level ordering statistical techniques. The research finds that certain predictors, such as trust in colleagues (TC), formalized structures, and group culture, play significant roles in fostering OC and OCB among employees. In conclusion, suggestions are made for further research, and practical implications for Asian civil servants are considered. Journal: Public Management Review Pages: 1154-1184 Issue: 8 Volume: 15 Year: 2013 Month: 11 X-DOI: 10.1080/14719037.2013.816517 File-URL: http://hdl.handle.net/10.1080/14719037.2013.816517 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1154-1184 Template-Type: ReDIF-Article 1.0 Author-Name: Poocharoen Author-X-Name-First: Author-X-Name-Last: Poocharoen Author-Name: Lee Author-X-Name-First: Author-X-Name-Last: Lee Title: Talent Management in the Public Sector: A comparative study of Singapore, Malaysia, and Thailand Abstract: This article investigates public sector talent management schemes in Thailand, Malaysia, and Singapore. It offers a framework to make such comparisons, which allow for better understanding of the values and contextual factors related to talent management. The three countries are found to have comparable names of talent management schemes. They are such as scholarship schemes, training schemes for high-potential officers, and special pay scale for those identified as a talent. A close look at these schemes reveals that there are also many differences. We identify some key factors that can possibly explain the variations. They are such as: the differing definitions of talent, the structure and scope of authority of the responsible agencies, the level of flexibility of incentive systems, and the differing performance appraisal systems in each country. The three cases illustrate the need for policy-makers to be fully aware of the value they are hoping to enhance for the public service and the governance structures that they are operating in. At the end, this article offers a spectrum of exclusive and inclusive approaches to talent management that governments can use as guidance. Journal: Public Management Review Pages: 1185-1207 Issue: 8 Volume: 15 Year: 2013 Month: 11 X-DOI: 10.1080/14719037.2013.816525 File-URL: http://hdl.handle.net/10.1080/14719037.2013.816525 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1185-1207 Template-Type: ReDIF-Article 1.0 Author-Name: Walker Author-X-Name-First: Author-X-Name-Last: Walker Author-Name: Brewer Author-X-Name-First: Author-X-Name-Last: Brewer Author-Name: Bozeman Author-X-Name-First: Author-X-Name-Last: Bozeman Author-Name: Moon Author-X-Name-First: Author-X-Name-Last: Moon Author-Name: Wu Author-X-Name-First: Author-X-Name-Last: Wu Title: An Experimental Assessment of Public Ownership and Performance Abstract: An experimental research design is adopted to explore the potential impact of cultural differences in East Asia and the United States on perceptions of public ownership and governmental performance (efficiency, equity, and probity). While passionate debate has influenced governments on the merits of public or private organizations' delivery of public services, the empirical evidence remains ambivalent. Similarly, argument on societal and regional cultures suggests differences within East Asia as compared to the United States, but evidence is scant. Masters of Public Administration students in China, Hong Kong, South Korea, and the United States rated vignettes of organizations classified as public, private, or unknown ownership against key dimensions of performance. Findings indicate few public ownership and limited country differences, but a consistency in the rating of vignettes, suggesting convergence. The implications of these findings for the study of public management are considered in conclusion. Journal: Public Management Review Pages: 1208-1228 Issue: 8 Volume: 15 Year: 2013 Month: 11 X-DOI: 10.1080/14719037.2013.825480 File-URL: http://hdl.handle.net/10.1080/14719037.2013.825480 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1208-1228 Template-Type: ReDIF-Article 1.0 Author-Name: van den Broek Author-X-Name-First: Author-X-Name-Last: van den Broek Author-Name: Boselie Author-X-Name-First: Author-X-Name-Last: Boselie Author-Name: Paauwe Author-X-Name-First: Author-X-Name-Last: Paauwe Title: Multiple Institutional Logics in Health Care: 'Productive Ward: Releasing Time to Care' Abstract: Health care organizations are often confronted with multiple institutional logics. In this study, a longitudinal case study method was used to gain insights into the adoption decision-making and implementation process of an apparently hybrid innovative practice when multiple logics are present. The case study focuses on the adoption and implementation of 'Productive Ward: Releasing Time to Care' in a Dutch hospital. This is a quality improvement programme developed by the National Health Service (NHS) in the United Kingdom. The results show that institutional logics complicate the adoption and implementation process. Journal: Public Management Review Pages: 1-20 Issue: 1 Volume: 16 Year: 2014 Month: 1 X-DOI: 10.1080/14719037.2013.770059 File-URL: http://hdl.handle.net/10.1080/14719037.2013.770059 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:1-20 Template-Type: ReDIF-Article 1.0 Author-Name: Walker Author-X-Name-First: Author-X-Name-Last: Walker Title: Internal and External Antecedents of Process Innovation: A review and extension Abstract: Innovation in public organizations is widely documented and has increasingly been the subject of empirical scrutiny. This article integrates the empirical evidence of the internal and external antecedents of process innovations in local governments and proposes directions for future research. The importance of the internal antecedents of organizational size, administrative capacity and organizational learning is uncovered using the meta-analytic support score method, but not in relation to external antecedents. Directions for further research are presented on the independent, joint and non-linear effects of antecedents on the adoption of innovation, and the implications of these arguments on the future study of innovation in local governments are considered from a structural contingency perspective. Journal: Public Management Review Pages: 21-44 Issue: 1 Volume: 16 Year: 2014 Month: 1 X-DOI: 10.1080/14719037.2013.771698 File-URL: http://hdl.handle.net/10.1080/14719037.2013.771698 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:21-44 Template-Type: ReDIF-Article 1.0 Author-Name: Wynen Author-X-Name-First: Author-X-Name-Last: Wynen Author-Name: Verhoest Author-X-Name-First: Author-X-Name-Last: Verhoest Author-Name: Ongaro Author-X-Name-First: Author-X-Name-Last: Ongaro Author-Name: van Thiel Author-X-Name-First: Author-X-Name-Last: van Thiel Author-Name: in cooperation with the COBRA network Author-X-Name-First: Author-X-Name-Last: in cooperation with the COBRA network Title: Innovation-Oriented Culture in the Public Sector: Do managerial autonomy and result control lead to innovation? Abstract: This article examines the effect of specific new public management (NPM)-related characteristics to explain innovation-oriented culture within public sector organizations. According to NPM doctrines, an enhanced managerial autonomy combined with result control will stimulate a more innovation-oriented culture in such organizations. Using multi-country survey data of over 200 public sector agencies, we test for the influence of organizational autonomy, result control and their interactions, on innovation-oriented culture. High levels of managerial autonomy and result control have independent and positive effects. However, the interaction between high personnel management autonomy and high result control has a negative effect. Journal: Public Management Review Pages: 45-66 Issue: 1 Volume: 16 Year: 2014 Month: 1 X-DOI: 10.1080/14719037.2013.790273 File-URL: http://hdl.handle.net/10.1080/14719037.2013.790273 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:45-66 Template-Type: ReDIF-Article 1.0 Author-Name: Jordan Author-X-Name-First: Author-X-Name-Last: Jordan Title: The Innovation Imperative: An analysis of the ethics of the imperative to innovate in public sector service delivery Abstract: Innovating to improve public service is regarded as potentially obligatory, not merely laudable, part of good public management. However, the moral content of an obligation to innovate is not well understood. How can we innovate ethically? In academic bioethics and research ethics, the obligatory nature of the 'research imperative' is discussed and criticized. In this article, I outline the content of what I call the 'innovation imperative' and draw a parallel between the innovation imperative and the research imperative, arguing that the ethical principles that govern innovation in public service are similar to those governing research imperative in biomedical sciences. Journal: Public Management Review Pages: 67-89 Issue: 1 Volume: 16 Year: 2014 Month: 1 X-DOI: 10.1080/14719037.2013.790274 File-URL: http://hdl.handle.net/10.1080/14719037.2013.790274 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:67-89 Template-Type: ReDIF-Article 1.0 Author-Name: Cucciniello Author-X-Name-First: Author-X-Name-Last: Cucciniello Author-Name: Nasi Author-X-Name-First: Author-X-Name-Last: Nasi Title: Evaluation of the Impacts of Innovation in the Health Care Sector: A comparative analysis Abstract: Assessing impacts related to the adoption of an innovation represents a particular challenge. However, the use of innovation in government organizations does have some effects: some intended, others unintended; some desirable, others undesirable. Findings in literature now suggest that the use of innovation in government organizations produces beneficial results for the most part. The purpose of this article is to provide a multi-dimensional framework for assessing the impacts of innovation on an organization's performance as perceived by individual stakeholders and at organizational level. In particular, this framework is designed to evaluate the impacts resulting from the introduction of electronic medical records, namely an organizational, cultural, and technological innovation that many health care providers are currently undertaking. It provides the results of a comparative analysis carried out in Spain and Italy and discusses the need for a more systematic evaluation assessment of the innovation processes. Journal: Public Management Review Pages: 90-116 Issue: 1 Volume: 16 Year: 2014 Month: 1 X-DOI: 10.1080/14719037.2013.798026 File-URL: http://hdl.handle.net/10.1080/14719037.2013.798026 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:90-116 Template-Type: ReDIF-Article 1.0 Author-Name: Zhu Author-X-Name-First: Author-X-Name-Last: Zhu Title: Mandate Versus Championship: Vertical government intervention and diffusion of innovation in public services in authoritarian China Abstract: This research focuses on innovation and its diffusion in public services in authoritarian China. A mechanism between vertical government intervention and diffusion of innovation in public services is established by conducting a comparative case study between Sichuan and Tianjin. Administrative commands facilitate the formation of the 'mandatory policy diffusion' that rapidly diffuses policy instruments. Competition in the performance evaluation-based personnel system contributes to the formation of 'championship policy diffusion', which leads to the divergence of policy instruments in neighbouring local governments. Therefore, classic theoretical hypotheses on geographical proximity, competition, and vertical intervention concerning innovation diffusion need to be modified. Journal: Public Management Review Pages: 117-139 Issue: 1 Volume: 16 Year: 2014 Month: 1 X-DOI: 10.1080/14719037.2013.798028 File-URL: http://hdl.handle.net/10.1080/14719037.2013.798028 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:117-139 Template-Type: ReDIF-Article 1.0 Author-Name: Collm Author-X-Name-First: Author-X-Name-Last: Collm Author-Name: Schedler Author-X-Name-First: Author-X-Name-Last: Schedler Title: Strategies for Introducing Organizational Innovation to Public Service Organizations Abstract: As social systems, organizations need to ensure connectivity between established and deviant communication streams to accomplish organizational innovation. This article explores elements and systemic strategies of connectivity formation for the introduction of an organizational innovation such as the concept of crowd innovation in the public sector. For public administrations, crowd innovation represents an organizational innovation since it implies broad participation and the integration of external ideas, and thus often opposes prevalent organizational structures. Our findings contribute to the knowledge on systemic innovation management and suggest that public managers can enhance connectivity formation by addressing semantics, routines, practices, roles, and redundancies. Journal: Public Management Review Pages: 140-161 Issue: 1 Volume: 16 Year: 2014 Month: 1 X-DOI: 10.1080/14719037.2013.822528 File-URL: http://hdl.handle.net/10.1080/14719037.2013.822528 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:140-161 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P. Osborne Author-X-Name-First: Stephen P. Author-X-Name-Last: Osborne Author-Name: Zoe Radnor Author-X-Name-First: Zoe Author-X-Name-Last: Radnor Author-Name: Isabel Vidal Author-X-Name-First: Isabel Author-X-Name-Last: Vidal Author-Name: Tony Kinder Author-X-Name-First: Tony Author-X-Name-Last: Kinder Title: A Sustainable Business Model for Public Service Organizations? Journal: Public Management Review Pages: 165-172 Issue: 2 Volume: 16 Year: 2014 Month: 2 X-DOI: 10.1080/14719037.2013.872435 File-URL: http://hdl.handle.net/10.1080/14719037.2013.872435 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:165-172 Template-Type: ReDIF-Article 1.0 Author-Name: Bram Verschuere Author-X-Name-First: Bram Author-X-Name-Last: Verschuere Author-Name: Eline Beddeleem Author-X-Name-First: Eline Author-X-Name-Last: Beddeleem Author-Name: Dries Verlet Author-X-Name-First: Dries Author-X-Name-Last: Verlet Title: Determinants of Innovative Behaviour in Flemish Nonprofit Organizations: An empirical research Abstract: Faced with an increasingly challenging environment, nonprofit organizations (NPOs) must behave innovatively and act in a result- or performance-oriented manner. In this article, we explore the extent to which NPOs behave innovatively (in their management and service delivery), and the factors that determine this innovative behaviour. We conducted our research in the main subsectors of the Flemish nonprofit sector (education, welfare, health and the socio-cultural sector). The results presented here are based on a survey of 170 NPO managers. We found that the organizations within our sample claim that innovations occur to a fairly large extent. We have, however, discovered differences in innovative behaviour between subsectors. In addition, we found that there are many forces at work when trying to explain innovative behaviour in NPOs and different forms of innovative behaviour also seem to have different explanations. Journal: Public Management Review Pages: 173-198 Issue: 2 Volume: 16 Year: 2014 Month: 2 X-DOI: 10.1080/14719037.2012.757347 File-URL: http://hdl.handle.net/10.1080/14719037.2012.757347 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:173-198 Template-Type: ReDIF-Article 1.0 Author-Name: A. J. Meijer Author-X-Name-First: A. J. Author-X-Name-Last: Meijer Title: From Hero-Innovators to Distributed Heroism: An in-depth analysis of the role of individuals in public sector innovation Abstract: Building on the literature on collaborative leadership, this paper explores the roles of individual persons in processes of public innovation. On the basis of a literature review, a heuristic model is developed that consists of roles at different levels (entrepreneurial leadership versus innovation realization) and in different phases (idea generation, selection, testing, scaling-up, and diffusion). The value of this model is explored through an in-depth, longitudinal analysis of a police innovation in the Netherlands. The empirical study underlines the value of the model and shows that, although individual hero-innovators may not exist, distributed heroism does. Journal: Public Management Review Pages: 199-216 Issue: 2 Volume: 16 Year: 2014 Month: 2 X-DOI: 10.1080/14719037.2013.806575 File-URL: http://hdl.handle.net/10.1080/14719037.2013.806575 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:199-216 Template-Type: ReDIF-Article 1.0 Author-Name: Rune Bysted Author-X-Name-First: Rune Author-X-Name-Last: Bysted Author-Name: Kristina Risom Jespersen Author-X-Name-First: Kristina Risom Author-X-Name-Last: Jespersen Title: Exploring Managerial Mechanisms that Influence Innovative Work Behaviour: Comparing private and public employees Abstract: Increasing employees' innovative work behaviour is a complex process of developing an internal climate supportive of idea generation and realization through use of financial, participative, and decentralization mechanisms. This article investigates the effectiveness of these managerial mechanisms in a public versus private context. In a survey in Scandinavia, 8,310 full-time employees were split into public and private employees and analysed with regression models for differences in effectiveness. From the results, two distinct perceptions emerged. Public employees perceive innovative work behaviour as extra-role behaviour to be compensated for. Private employees recognize innovative work behaviour as necessary behaviour for career advancement. Journal: Public Management Review Pages: 217-241 Issue: 2 Volume: 16 Year: 2014 Month: 2 X-DOI: 10.1080/14719037.2013.806576 File-URL: http://hdl.handle.net/10.1080/14719037.2013.806576 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:217-241 Template-Type: ReDIF-Article 1.0 Author-Name: Hans Knutsson Author-X-Name-First: Hans Author-X-Name-Last: Knutsson Author-Name: Anna Thomasson Author-X-Name-First: Anna Author-X-Name-Last: Thomasson Title: Innovation in the Public Procurement Process: A study of the creation of innovation-friendly public procurement Abstract: Public sector organizations are large buyers and, in previous research public sector, have been regarded to be able to affect the market through demand-driven innovation, especially if different public sector entities collaborate with each other. However, what this study shows is that it is not necessary to be big or to collaborate in order to make an impact on the market, as even smaller local authorities have the ability to affect. In fact, it could even be an advantage to be small. The important factor is to think strategically about purchasing and to have knowledge about the market. Journal: Public Management Review Pages: 242-255 Issue: 2 Volume: 16 Year: 2014 Month: 2 X-DOI: 10.1080/14719037.2013.806574 File-URL: http://hdl.handle.net/10.1080/14719037.2013.806574 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:242-255 Template-Type: ReDIF-Article 1.0 Author-Name: Veronica Vecchi Author-X-Name-First: Veronica Author-X-Name-Last: Vecchi Author-Name: Manuela Brusoni Author-X-Name-First: Manuela Author-X-Name-Last: Brusoni Author-Name: Elio Borgonovi Author-X-Name-First: Elio Author-X-Name-Last: Borgonovi Title: Public Authorities for Entrepreneurship: A management approach to execute competitiveness policies Abstract: Decentralization, globalization and European Union cohesion and competitiveness agendas have shifted the focus of development policies from the central to the regional and local levels. Most studies on economic development are informed by macroeconomic and entrepreneurial theories, the normative implications of which are unclear for public authorities attempting to enhance competitiveness and entrepreneurship in their communities. This paper discusses the centrality of implementation efforts for the effectiveness of regional and local competitiveness programmes and policies. Striving to capture the challenges posed by the international literature, the paper presents a managerial approach, developed under an inductive-deductive method grounded in some Italian cases of entrepreneurial development. The intention is to provide a reference point for regional and local public managers whose task it is to select and execute actions and instruments to support businesses' start up and growth. Journal: Public Management Review Pages: 256-273 Issue: 2 Volume: 16 Year: 2014 Month: 2 X-DOI: 10.1080/14719037.2012.725759 File-URL: http://hdl.handle.net/10.1080/14719037.2012.725759 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:256-273 Template-Type: ReDIF-Article 1.0 Author-Name: Liang Ma Author-X-Name-First: Liang Author-X-Name-Last: Ma Title: Diffusion and Assimilation of Government Microblogging: Evidence from Chinese cities Abstract: Internationally, the public sector is adopting social media applications (e.g. Twitter and social networking services (SNS)) to harness cutting-edge information technology (IT) developments, but we know little about what drives the diffusion of these applications. In this paper, I adapt the Berry-Berry policy and innovation diffusion model to explain the diffusion and assimilation of government microblogging, supplementing its four dimensions (learning, competition, upper-tier mandate and public pressure) with organizational resources and capacity. Data on 282 prefecture-level cities in China are employed to test several theoretical hypotheses empirically. Horizontal competition is found to be significantly and positively associated with the assimilation of government microblogging, although the other three dimensions are found not to be its key antecedents. Consistent with the study's hypotheses, the results support the significantly positive effects of fiscal resources and IT capacity. Municipal wealth, size and administrative ranking are also positively and significantly correlated with the number of government microblogs. Journal: Public Management Review Pages: 274-295 Issue: 2 Volume: 16 Year: 2014 Month: 2 X-DOI: 10.1080/14719037.2012.725763 File-URL: http://hdl.handle.net/10.1080/14719037.2012.725763 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:274-295 Template-Type: ReDIF-Article 1.0 Author-Name: Alford Author-X-Name-First: Author-X-Name-Last: Alford Title: The Multiple Facets of Co-Production: Building on the work of Elinor Ostrom Abstract: This article revisits Elinor Ostrom's pioneering formulation more than three decades ago of the notion of co-production, which remains foundational, but closer scrutiny reveals further unexplored potential. This article focuses on the two parts of the term 'co-production', namely, its 'production', aspect with its sense of a process of turning inputs into products, and its 'co' aspect, with its sense of some kind of relationship. Both aspects have multiple facets, which are in some respects at odds and in others congruent with each other. The article canvasses ways of combining, trading off, and/or choosing between them. Journal: Public Management Review Pages: 299-316 Issue: 3 Volume: 16 Year: 2014 Month: 4 X-DOI: 10.1080/14719037.2013.806578 File-URL: http://hdl.handle.net/10.1080/14719037.2013.806578 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:299-316 Template-Type: ReDIF-Article 1.0 Author-Name: Cepiku Author-X-Name-First: Author-X-Name-Last: Cepiku Author-Name: Giordano Author-X-Name-First: Author-X-Name-Last: Giordano Title: Co-Production in Developing Countries: Insights from the community health workers experience Abstract: Co-production nowadays ranks high in global development strategies of international and philanthropic organizations. Although long-standing experiences in developing countries can provide a relevant contribution to the co-production theory, it is necessary to verify what contextual and conceptual conditions might alter the existing theoretical models. This article makes a theoretical contribution by modelling propositions that can withstand logical and empirical scrutiny. The literature is reviewed to identify key co-production concepts, their interrelationships, and the underlying assumptions. A longitudinal case study is analyzed to expand the existing theoretical propositions. Policy implications for scaling-up programmes are drawn. Journal: Public Management Review Pages: 317-340 Issue: 3 Volume: 16 Year: 2014 Month: 4 X-DOI: 10.1080/14719037.2013.822535 File-URL: http://hdl.handle.net/10.1080/14719037.2013.822535 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:317-340 Template-Type: ReDIF-Article 1.0 Author-Name: So Author-X-Name-First: Author-X-Name-Last: So Title: Civic Engagement in the Performance Evaluation of the Public Sector in China: Building horizontal accountability to enhance vertical accountability Abstract: This article accounts for the logic of building of an accountability mechanism with elements of civic engagement in an authoritarian regime. It is elaborated by a performance evaluation programme 'Democratic Review of Administrative and Business Style' (DRABS) in Wuhan in central China. The author argues that the DRABS does help form government agencies' responsiveness to the public with various public scrutiny instruments including mass media and the internet, and that it is more accurate to frame the mechanism as having the function of building horizontal accountability to enhance vertical accountability. Journal: Public Management Review Pages: 341-357 Issue: 3 Volume: 16 Year: 2014 Month: 4 X-DOI: 10.1080/14719037.2013.770055 File-URL: http://hdl.handle.net/10.1080/14719037.2013.770055 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:341-357 Template-Type: ReDIF-Article 1.0 Author-Name: van Eijk Author-X-Name-First: Author-X-Name-Last: van Eijk Author-Name: Steen Author-X-Name-First: Author-X-Name-Last: Steen Title: Why People Co-Produce: Analysing citizens' perceptions on co-planning engagement in health care services Abstract: The aim of this article is to comprehend the motivation of citizens to co-produce. More specifically, it considers citizens' motivations to engage in co-planning activities of health care services. The article brings together theoretical insights and empirical data. First, we integrate insights from different strands of literature. We combine literature on citizen participation, political efficacy, co-production, volunteerism, public service motivation, and customer engagement to offer a first understanding of citizens' motivations to actively engage as co-producers of public services. Next, empirical data are derived from one specific case: citizens participating in client councils in health care organizations. Q-methodology, a method designed to systematically study persons' viewpoints, is used to distinguish different perspectives citizen have on their engagement in co-production. Our analysis of citizens' motivations to engage in client councils enables us to identify four types of citizen co-producers, which we label: the semi-professional, the socializer, the network professional, and the aware co-producer. Implications for future research studying citizens' motivations in a broader range of co-production cases are discussed. Journal: Public Management Review Pages: 358-382 Issue: 3 Volume: 16 Year: 2014 Month: 4 X-DOI: 10.1080/14719037.2013.841458 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841458 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:358-382 Template-Type: ReDIF-Article 1.0 Author-Name: Pestoff Author-X-Name-First: Author-X-Name-Last: Pestoff Title: Collective Action and the Sustainability of Co-Production Abstract: This article addresses the sustainability of citizen/user participation in the provision of public services, often referred to as co-production. Co-producing public services not only promises to limit cost, but it also requires a change in the relations and behaviour of public servants and citizens/users, in order for the latter to make a long-term commitment to co-production. The article notes that Olsen proposes two logics of collective action, not just one. Focusing on small group interaction can provide an important strategy for achieving sustainable co-production, particularly of enduring welfare services. However, Ostrom criticizes too simplistic approaches based on size alone for promoting social cooperation in collective action situations. She proposes seven structural variables of importance in resolving social dilemmas. Several of them can also be perceived as factors that facilitate sustainable citizen participation in co-production. Some additional factors are also considered important for sustainable co-production, like the nature of the service itself, organizational diversity, a dialogue between the staff and clients, and facilitating small group interactions in large organizations. This article concludes that governments should develop more flexible, service-specific and organization-specific approaches for promoting co-production, rather than looking for simple 'one size fits all' solutions to the challenges facing public service delivery, particularly of enduring welfare services. It also proposes a research agenda on sustainable co-production. Journal: Public Management Review Pages: 383-401 Issue: 3 Volume: 16 Year: 2014 Month: 4 X-DOI: 10.1080/14719037.2013.841460 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841460 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:383-401 Template-Type: ReDIF-Article 1.0 Author-Name: Radnor Author-X-Name-First: Author-X-Name-Last: Radnor Author-Name: Osborne Author-X-Name-First: Author-X-Name-Last: Osborne Author-Name: Kinder Author-X-Name-First: Author-X-Name-Last: Kinder Author-Name: Mutton Author-X-Name-First: Author-X-Name-Last: Mutton Title: Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting Abstract: We have argued for public services to move away from product-dominant logic towards a service approach. By taking a services orientation, the experience, inter-organizational, and systemic nature of public services delivery can be considered along with the role of the service user as a co-producer. In this article, we unpack how co-production can be operationalized through the application of service blueprinting. This article presents an example within higher education where the creation of a blueprint brought together staff and students to focus on the design of student enrolment, resulting in improved student experience and supporting co-production. Journal: Public Management Review Pages: 402-423 Issue: 3 Volume: 16 Year: 2014 Month: 4 X-DOI: 10.1080/14719037.2013.848923 File-URL: http://hdl.handle.net/10.1080/14719037.2013.848923 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:402-423 Template-Type: ReDIF-Article 1.0 Author-Name: Fledderus Author-X-Name-First: Author-X-Name-Last: Fledderus Author-Name: Brandsen Author-X-Name-First: Author-X-Name-Last: Brandsen Author-Name: Honingh Author-X-Name-First: Author-X-Name-Last: Honingh Title: Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration Abstract: Co-production, the involvement of clients in the delivery of public services, is believed to foster trust. However, there is insufficient research on this topic to prove what is at present merely an assumption. This article gives theoretical insights into this relationship. First, it is identified that co-production relates to identification-based trust. Second, the most important theoretical mechanisms are identified that link the two concepts: increasing self-efficacy and the creation of trust networks. A third step is to move towards a more contingent perspective. This involves not only favourable conditions, but also obstructions to trust-building, such as crowding-out motivations and free-riding. Journal: Public Management Review Pages: 424-443 Issue: 3 Volume: 16 Year: 2014 Month: 4 X-DOI: 10.1080/14719037.2013.848920 File-URL: http://hdl.handle.net/10.1080/14719037.2013.848920 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:424-443 Template-Type: ReDIF-Article 1.0 Author-Name: Gitte Sommer Harrits Author-X-Name-First: Gitte Sommer Author-X-Name-Last: Harrits Author-Name: Marie Østergaard Møller Author-X-Name-First: Marie Østergaard Author-X-Name-Last: Møller Title: Prevention at the Front Line: How home nurses, pedagogues, and teachers transform public worry into decisions on special efforts Abstract: Within recent years, Denmark has implemented a number of preventive policies based on the line of reasoning that it is better to prevent than to solve problems. Preventive policies express political intentions aimed at solving core welfare state problems, but policy goals are ambiguous and vague, and policy tools are often poorly specified. Thus, front-line workers (FLWs) are pinpointed as key persons to implement these policies, because they hold a 'specific knowledge' about and 'close acquaintance' with citizens. In the article, we explore different types of front-line work, implementing preventive policies, and identifying children in need of a special effort. Journal: Public Management Review Pages: 447-480 Issue: 4 Volume: 16 Year: 2014 Month: 5 X-DOI: 10.1080/14719037.2013.841980 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841980 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:447-480 Template-Type: ReDIF-Article 1.0 Author-Name: Fritz Sager Author-X-Name-First: Fritz Author-X-Name-Last: Sager Author-Name: Eva Thomann Author-X-Name-First: Eva Author-X-Name-Last: Thomann Author-Name: Christine Zollinger Author-X-Name-First: Christine Author-X-Name-Last: Zollinger Author-Name: Nico van der Heiden Author-X-Name-First: Nico Author-X-Name-Last: van der Heiden Author-Name: Céline Mavrot Author-X-Name-First: Céline Author-X-Name-Last: Mavrot Title: Street-level Bureaucrats and New Modes of Governance: How conflicting roles affect the implementation of the Swiss Ordinance on Veterinary Medicinal Products Abstract: Lipsky's seminal concept of street-level bureaucrats (SLBs) focuses on their role as public servants. However, in the course of new modes of governance, private actors have gained an additional role as implementation agents. We explore the logic of private SLBs during the implementation of the Swiss Ordinance on Veterinary Medicinal Products (OVMP) where veterinarians are simultaneously implementing agents, policy addressees, and professionals with economic interests. We argue that, because of contradictory reference systems, it is problematic for the output performance if an actor is simultaneously the target group of a policy and its implementing agent. Journal: Public Management Review Pages: 481-502 Issue: 4 Volume: 16 Year: 2014 Month: 5 X-DOI: 10.1080/14719037.2013.841979 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841979 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:481-502 Template-Type: ReDIF-Article 1.0 Author-Name: Danielle N. Atkins Author-X-Name-First: Danielle N. Author-X-Name-Last: Atkins Author-Name: Angela R. Fertig Author-X-Name-First: Angela R. Author-X-Name-Last: Fertig Author-Name: Vicky M. Wilkins Author-X-Name-First: Vicky M. Author-X-Name-Last: Wilkins Title: Connectedness and Expectations: How minority teachers can improve educational outcomes for minority students Abstract: Research in the field of representative bureaucracy provides evidence that the presence of minority teachers can improve educational outcomes for minority students. We test two possible mechanisms by examining if the presence of minority teachers increases how 'connected' minority students feel to their school and the student's educational aspirations. Previous research has established a strong link between both of these factors and educational and non-educational outcomes. We find that increasing representation of African American and Latino/a teachers increases educational expectations for African American students, while increasing representation of Latino/a teachers increases school connectedness and educational expectations for Latino/a students. Journal: Public Management Review Pages: 503-526 Issue: 4 Volume: 16 Year: 2014 Month: 5 X-DOI: 10.1080/14719037.2013.841981 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841981 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:503-526 Template-Type: ReDIF-Article 1.0 Author-Name: Lars Tummers Author-X-Name-First: Lars Author-X-Name-Last: Tummers Author-Name: Victor Bekkers Author-X-Name-First: Victor Author-X-Name-Last: Bekkers Title: Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion Abstract: Street-level bureaucrats implementing public policies have a certain degree of autonomy - or discretion - in their work. Following Lipsky, discretion has received wide attention in the policy implementation literature. However, scholars have not developed theoretical frameworks regarding the effects of discretion, which were then tested using large samples. This study therefore develops a theoretical framework regarding two main effects of discretion: client meaningfulness and willingness to implement. The relationships are tested using a survey among 1,300 health care professionals implementing a new policy. The results underscore the importance of discretion. Implications of the findings and a future research agenda is shown. Journal: Public Management Review Pages: 527-547 Issue: 4 Volume: 16 Year: 2014 Month: 5 X-DOI: 10.1080/14719037.2013.841978 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841978 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:527-547 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Hupe Author-X-Name-First: Peter Author-X-Name-Last: Hupe Author-Name: Aurélien Buffat Author-X-Name-First: Aurélien Author-X-Name-Last: Buffat Title: A Public Service Gap: Capturing contexts in a comparative approach of street-level bureaucracy Abstract: Studies of street-level bureaucracy have introduced a variety of conceptualizations, research approaches, and causal inferences. While this research has produced several insights, the impact of variety in the institutional context has not been adequately explored. We present the construct of a public service gap as a way to incorporate contextual factors and facilitate comparison. This construct addresses the differences between what is asked of and what is offered to public servants working at the street level. The heuristic enables the systematic capture of macro- and meso-contextual influences, thus enhancing comparative research on street-level bureaucracy. Journal: Public Management Review Pages: 548-569 Issue: 4 Volume: 16 Year: 2014 Month: 5 X-DOI: 10.1080/14719037.2013.854401 File-URL: http://hdl.handle.net/10.1080/14719037.2013.854401 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:548-569 Template-Type: ReDIF-Article 1.0 Author-Name: Jean-Pierre Thomassen Author-X-Name-First: Jean-Pierre Author-X-Name-Last: Thomassen Author-Name: Kees Ahaus Author-X-Name-First: Kees Author-X-Name-Last: Ahaus Author-Name: Steven Van de Walle Author-X-Name-First: Steven Author-X-Name-Last: Van de Walle Author-Name: Udo Nabitz Author-X-Name-First: Udo Author-X-Name-Last: Nabitz Title: An Implementation Framework for Public Service Charters: Results of a concept mapping study Abstract: Many organizations have introduced service charters to improve service quality and user satisfaction. However, this goal is not always achieved, with the literature showing both implementation successes and failures. In this article, we analyse the organizational enablers for the implementation of service charters using a concept mapping methodology with an integrated Delphi study. Our empirical investigation, with the support of forty-five experts who had worked with public service charters in the Netherlands, has resulted in a framework involving forty-four organizational enablers. It shows that implementing a service charter requires a change management process that addresses both structures/systems and cultural aspects. Journal: Public Management Review Pages: 570-589 Issue: 4 Volume: 16 Year: 2014 Month: 5 X-DOI: 10.1080/14719037.2012.726062 File-URL: http://hdl.handle.net/10.1080/14719037.2012.726062 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:570-589 Template-Type: ReDIF-Article 1.0 Author-Name: Jesper Rosenberg Hansen Author-X-Name-First: Jesper Rosenberg Author-X-Name-Last: Hansen Title: From Public to Private Sector: Motives and explanations for sector switching Abstract: Sector switching is interesting in relation to understanding how to get and keep people working in the public sector as well as to understand public and private differences. This paper focuses on why public employees leave public organizations to work in the private sector. We use a design studying higher educated Danish employees who recently worked in the state, comparing those who shift job to another public organization with those who switch to the private sector. We focus on different motives for job shifts which may influence sector switching such as salary, job security, organizational characteristics and public service motivation. Journal: Public Management Review Pages: 590-607 Issue: 4 Volume: 16 Year: 2014 Month: 5 X-DOI: 10.1080/14719037.2012.743575 File-URL: http://hdl.handle.net/10.1080/14719037.2012.743575 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:590-607 Template-Type: ReDIF-Article 1.0 Author-Name: Amitai Etzioni Author-X-Name-First: Amitai Author-X-Name-Last: Etzioni Title: Humble Decision-Making Theory Abstract: Behavioural economics provides unusually robust data that show that people have hardwired, systematic cognitive biases that greatly limit their intellectual capabilities. From these observations follows a set of general guidelines for decision-making - humble decision-making theory - that if widely adopted may prevent decision-makers of all types from erring, encourage wiser decisions, and enhance overall contentment by helping those making and affected by decisions to moderate their expectations. Journal: Public Management Review Pages: 611-619 Issue: 5 Volume: 16 Year: 2014 Month: 6 X-DOI: 10.1080/14719037.2013.875392 File-URL: http://hdl.handle.net/10.1080/14719037.2013.875392 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:611-619 Template-Type: ReDIF-Article 1.0 Author-Name: Chan Su Jung Author-X-Name-First: Chan Su Author-X-Name-Last: Jung Author-Name: Seok Eun Kim Author-X-Name-First: Seok Eun Author-X-Name-Last: Kim Title: Structure and Perceived Performance in Public Organizations Abstract: The purpose of this study is to examine relationships and better-fits between organizational structure and performance in public organizations. This study takes into account multiple dimensions of organizational structure: span of control, organizational personnel size, global organizational red tape and personnel red tape. The relationships between the first two physical dimensions and perceived organizational performance are examined by taking different combinations of measures, such as raw measures, log-transformation measures and squared measures. The results of ordinal logistic regression models find that, except for span of control, the other structural dimensions have a negative influence on perceived organizational performance. While span of control shows a better-fit with perceived performance in a linear and positive direction, personnel size fits better in a log-linear relationship. Theoretical and practical implications are discussed in the conclusion. Journal: Public Management Review Pages: 620-642 Issue: 5 Volume: 16 Year: 2014 Month: 6 X-DOI: 10.1080/14719037.2012.743576 File-URL: http://hdl.handle.net/10.1080/14719037.2012.743576 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:620-642 Template-Type: ReDIF-Article 1.0 Author-Name: Jesse D. Lecy Author-X-Name-First: Jesse D. Author-X-Name-Last: Lecy Author-Name: Ines A. Mergel Author-X-Name-First: Ines A. Author-X-Name-Last: Mergel Author-Name: Hans Peter Schmitz Author-X-Name-First: Hans Peter Author-X-Name-Last: Schmitz Title: Networks in Public Administration: Current scholarship in review Abstract: Network-focused research in public administration has expanded rapidly over the past two decades. This rapid growth has created come confusion about terminology and approaches to research in the field. We organize the network literature in public administration using compact citation networks to identify coherent subdomains focused on (1) policy formation, (2) governance and (3) policy implementation. We trace how these domains differ in their approach to defining the role of networks, relationships and actors and to what extent the articles apply formal network analysis techniques. Based on a subsequent content analysis of the sample articles, we identify promising research avenues focused on the wider adoption of methods derived from social network analysis and the conditions under which networks actually deliver improved results. Journal: Public Management Review Pages: 643-665 Issue: 5 Volume: 16 Year: 2014 Month: 6 X-DOI: 10.1080/14719037.2012.743577 File-URL: http://hdl.handle.net/10.1080/14719037.2012.743577 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:643-665 Template-Type: ReDIF-Article 1.0 Author-Name: Lise A. van Oortmerssen Author-X-Name-First: Lise A. Author-X-Name-Last: van Oortmerssen Author-Name: Cees M.J. van Woerkum Author-X-Name-First: Cees M.J. Author-X-Name-Last: van Woerkum Author-Name: Noelle Aarts Author-X-Name-First: Noelle Author-X-Name-Last: Aarts Title: The Visibility of Trust: Exploring the connection between trust and interaction in a Dutch collaborative governance boardroom Abstract: In multi-stakeholder collaboration settings, trust plays a significant role. We explore the connection between trust and interaction over time in a collaborative governance board. To this end, we conducted a case study of the board of a collaborative governance arrangement in professional education. The results include an increase in trust within the board as well as three changes in the interaction pattern during board meetings: more openness, more responsiveness and more speed. It is argued that the increase in trust and the changes in interaction are related, implying that trust is visible in interaction content, interaction atmosphere and interaction process. Journal: Public Management Review Pages: 666-685 Issue: 5 Volume: 16 Year: 2014 Month: 6 X-DOI: 10.1080/14719037.2012.743578 File-URL: http://hdl.handle.net/10.1080/14719037.2012.743578 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:666-685 Template-Type: ReDIF-Article 1.0 Author-Name: Siv Vangen Author-X-Name-First: Siv Author-X-Name-Last: Vangen Author-Name: Nik Winchester Author-X-Name-First: Nik Author-X-Name-Last: Winchester Title: Managing Cultural Diversity in Collaborations: A focus on management tensions Abstract: This article explores the management of cultural diversity in public and not-for-profit collaborations spanning organizational, professional and national boundaries. Through the framing of a culture paradox, it identifies three interrelated tensions pertaining to the management of cultural diversity towards collaborative advantage. These tensions address: interactions between organizations within a collaboration; interactions between individual actors and their orientation towards the collaboration and their host organization; and the quantity and extent of cultural diversity within a collaboration. The culture paradox and its inherent management tensions provide theoretical and practical conceptualizations that are relevant to management and governance of collaboration. Journal: Public Management Review Pages: 686-707 Issue: 5 Volume: 16 Year: 2014 Month: 6 X-DOI: 10.1080/14719037.2012.743579 File-URL: http://hdl.handle.net/10.1080/14719037.2012.743579 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:686-707 Template-Type: ReDIF-Article 1.0 Author-Name: Elin Smith Author-X-Name-First: Elin Author-X-Name-Last: Smith Title: Entrepreneurship at the Local Government Level: Stimulating and restraining forces in the Swedish waste management industry Abstract: This article explores influential forces on public sector entrepreneurship in two different organizational forms: the local government administration and the local government corporation. In arguing for the need to consider the context of organizational form, this article presents a development beyond existing research on public entrepreneurship (PE) which so far has been conducted only to a limited extent. The inductive analysis identifies factors not previously perceived as influential on PE. These findings support the importance of distinguishing between organizational forms. Finally, the findings can be used for formulating hypotheses possible to test in larger research designs. Journal: Public Management Review Pages: 708-732 Issue: 5 Volume: 16 Year: 2014 Month: 6 X-DOI: 10.1080/14719037.2012.743580 File-URL: http://hdl.handle.net/10.1080/14719037.2012.743580 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:708-732 Template-Type: ReDIF-Article 1.0 Author-Name: Annick Willem Author-X-Name-First: Annick Author-X-Name-Last: Willem Author-Name: Steffie Lucidarme Author-X-Name-First: Steffie Author-X-Name-Last: Lucidarme Title: Pitfalls and Challenges for Trust and Effectiveness in Collaborative Networks Abstract: Collaborative networks in the public and non-profit sector face challenges that are typical for their institutional context. The typical characteristics that might impede the functioning of networks and, in particular, the development of trust and network effectiveness, are related to type of instigation, network flexibility, and power in the form of unbalanced influence and the vertical character of networks. In a sample of 52 networks, the effects of network flexibility, mandatory and vertical networks, and influence on trust and network effectiveness were studied. Findings indicated that particularly flexibility in networks was important and that cognition-based trust played a central role in obtaining effective networks. Journal: Public Management Review Pages: 733-760 Issue: 5 Volume: 16 Year: 2014 Month: 6 X-DOI: 10.1080/14719037.2012.744426 File-URL: http://hdl.handle.net/10.1080/14719037.2012.744426 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:733-760 Template-Type: ReDIF-Article 1.0 Author-Name: Seejeen Park Author-X-Name-First: Seejeen Author-X-Name-Last: Park Author-Name: Frances Berry Author-X-Name-First: Frances Author-X-Name-Last: Berry Title: Successful Diffusion of a Failed Policy: The case of pay-for-performance in the US federal government Abstract: Pay-for-performance (PFP) is a popular management approach that came out of the business sector and was adopted as a centre piece of the 1978 US Civil Service Reform Act. An extensive set of studies assess PFP as largely unsuccessful in the federal government, and many of the private sector studies also found problems in PFP in the private sector. Yet, PFP continues to be adopted by governments in Europe, the United States and Australia. Our study examines the original adoption of PFP in 1978 to assess why it diffused so readily from the private sector to the federal government. We find PFP as a good example of Kingdon's (2002) garbage can decision making in which the policy champions presented PFP as a rational policy solution to widely perceived performance appraisal and reward problems at an opportune time. The PFP was trumpeted as an innovative policy but had almost no systematic evidence of success to support its use. Indeed, the problems of private sector PFP were diffused to the public sector. This case study underscores the lack of evidence-based decision making on an important presidential human management agenda, demonstrates an example of policy adoption based on myth rather than fact and concludes that better human resource management theories built on assumptions and public service motivation pertinent to the public sector are needed. Journal: Public Management Review Pages: 763-781 Issue: 6 Volume: 16 Year: 2014 Month: 9 X-DOI: 10.1080/14719037.2012.750835 File-URL: http://hdl.handle.net/10.1080/14719037.2012.750835 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:763-781 Template-Type: ReDIF-Article 1.0 Author-Name: John Rigby Author-X-Name-First: John Author-X-Name-Last: Rigby Author-Name: Paul Dewick Author-X-Name-First: Paul Author-X-Name-Last: Dewick Author-Name: Roger Courtney Author-X-Name-First: Roger Author-X-Name-Last: Courtney Author-Name: Sally Gee Author-X-Name-First: Sally Author-X-Name-Last: Gee Title: Limits to the Implementation of Benchmarking Through KPIs in UK Construction Policy: Insights from game theory Abstract: Benchmarking through the use of key performance indicators (KPIs) has been an important part of the UK government's market-oriented reforms to improve efficiency across the public sector and in other areas such as construction where government is a major client. However, government attempts to implement construction KPIs have not followed the expected course. We argue that insights from game theory show that the initial plan for construction benchmarking failed to take account of the strategic value of the information collected and was not implementable because the sharing of information by construction suppliers with their clients was a dominated strategy. Journal: Public Management Review Pages: 782-806 Issue: 6 Volume: 16 Year: 2014 Month: 9 X-DOI: 10.1080/14719037.2012.757351 File-URL: http://hdl.handle.net/10.1080/14719037.2012.757351 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:782-806 Template-Type: ReDIF-Article 1.0 Author-Name: Dong Chul Shim Author-X-Name-First: Dong Chul Author-X-Name-Last: Shim Author-Name: John Rohrbaugh Author-X-Name-First: John Author-X-Name-Last: Rohrbaugh Title: An Explanation of Differences Between Government Offices in Employees' Organizational Citizenship Behaviour Abstract: Organizational citizenship behaviour (OCB) includes employees' discretionary actions not explicitly recognized by formal reward systems that in the aggregate promote the effective functioning of the organization (Organ, 1988). The present study was the first group-level investigation of OCB antecedents in governmental organizations using the office or bureau, not the government employee, as the primary unit of analysis. The hypotheses foundational to the investigation posited that aggregate employee perceptions of the importance and challenge of work assigned in an office would predict, in part, the degree of overall job satisfaction, and that all three variables would be associated with the level of OCB reported in an office. The present study was conducted with an organizational survey of all employees in geographically dispersed offices of a state government agency. Altogether 2136 usable questionnaires were returned for an overall response rate of 82 per cent and subsequently partitioned into sixty-five distinct office groups. Results based on a multivariate path model suggested that the overall levels of job importance and job challenge in an office had positive relationships with collective job satisfaction and explained over two-thirds of the variability observed. Job satisfaction did not fully mediate the connection of work importance and work challenge to OCB; all three independent measures were linked directly to the amount of OCB reported in these offices (R -super-2 = .45). One important implication of the study is that OCB may serve as a compensatory mechanism in government offices for the assignment of somewhat inconsequential tasks and responsibilities. Journal: Public Management Review Pages: 807-829 Issue: 6 Volume: 16 Year: 2014 Month: 9 X-DOI: 10.1080/14719037.2012.757352 File-URL: http://hdl.handle.net/10.1080/14719037.2012.757352 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:807-829 Template-Type: ReDIF-Article 1.0 Author-Name: Helen Dickinson Author-X-Name-First: Helen Author-X-Name-Last: Dickinson Author-Name: Stephen Jeffares Author-X-Name-First: Stephen Author-X-Name-Last: Jeffares Author-Name: Alyson Nicholds Author-X-Name-First: Alyson Author-X-Name-Last: Nicholds Author-Name: Jon Glasby Author-X-Name-First: Jon Author-X-Name-Last: Glasby Title: Beyond the Berlin Wall?: Investigating joint commissioning and its various meanings using a Q methodology approach Abstract: Joint commissioning has been extensively alluded to in English health and social care policy as a way of improving services and outcomes. Yet there is a lack of specificity pertaining to what joint commissioning actually is and what success would look like. In this paper we adopt a Q methodology approach to understand the different meanings of joint commissioning that those involved in these arrangements hold. In doing so we get beyond the more orthodox interpretations of joint commissioning found in the literature although the appeal of joint commissioning as a 'good thing' is still prominent across these accounts. Journal: Public Management Review Pages: 830-851 Issue: 6 Volume: 16 Year: 2014 Month: 9 X-DOI: 10.1080/14719037.2012.757353 File-URL: http://hdl.handle.net/10.1080/14719037.2012.757353 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:830-851 Template-Type: ReDIF-Article 1.0 Author-Name: Carmen Antón Author-X-Name-First: Carmen Author-X-Name-Last: Antón Author-Name: Carmen Camarero Author-X-Name-First: Carmen Author-X-Name-Last: Camarero Author-Name: Rebeca San José Author-X-Name-First: Rebeca Author-X-Name-Last: San José Title: Public Employee Acceptance of New Technological Processes: The case of an internal call centre Abstract: The present work explores employee acceptance of process innovation in a public administration from a complementary three-fold theoretical perspective, the Technology Acceptance Model (TAM), the Cognitive Model of Satisfaction (CMS) and the Satisfaction-loyalty Model (SLM). The proposed model integrates these approaches, and considers the moderating effect of employees' perceived experience with the new process. Although findings support that behavioural intentions are determined by perceived usefulness, satisfaction and attitude towards the new technology, we find that as employees' perceived experience increases, use intention becomes a routine, and the evaluation of the new process proves irrelevant in terms of usefulness or quality. Journal: Public Management Review Pages: 852-875 Issue: 6 Volume: 16 Year: 2014 Month: 9 X-DOI: 10.1080/14719037.2012.758308 File-URL: http://hdl.handle.net/10.1080/14719037.2012.758308 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:852-875 Template-Type: ReDIF-Article 1.0 Author-Name: Richard Hazenberg Author-X-Name-First: Richard Author-X-Name-Last: Hazenberg Author-Name: Fred Seddon Author-X-Name-First: Fred Author-X-Name-Last: Seddon Author-Name: Simon Denny Author-X-Name-First: Simon Author-X-Name-Last: Denny Title: Investigating the Outcome Performance of Work-Integration Social Enterprises (Wises): Do WISEs offer 'added value' to NEETs? Abstract: This study takes a comparative approach to study the 'outcome' performance of a work-integration social enterprise (WISE) and a 'for-profit' work-integration organization that both provided employment enhancement programmes to NEETs. Participants at both organizations completed general self-efficacy questionnaires before and after engagement on the programmes. Additionally, semi-structured interviews and focus groups were held with the owners and staff at both organizations. The results revealed no significant difference between the 'outcome' performance of the WISE and for-profit organization. However, an analysis of the organizational aims, values and structures suggests that the 'added value' offered by the WISE came from the different induction policy that it operated. Journal: Public Management Review Pages: 876-899 Issue: 6 Volume: 16 Year: 2014 Month: 9 X-DOI: 10.1080/14719037.2012.759670 File-URL: http://hdl.handle.net/10.1080/14719037.2012.759670 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:876-899 Template-Type: ReDIF-Article 1.0 Author-Name: Conghu Wang Author-X-Name-First: Conghu Author-X-Name-Last: Wang Author-Name: Xiaoming Li Author-X-Name-First: Xiaoming Author-X-Name-Last: Li Title: Centralizing Public Procurement in China: Task environment and organizational structure Abstract: This article explores current environment and practices of public procurement in China, aiming to summarize the task environment and to find a favourable organizational structure. We selected three representative procurement centres and conducted an in-depth field study on their purchasing practices. Given China's political and administrative context, we conclude that the task environment should consist of a strong Decision-Making Team, a unified supervisory agency, constituent institutions and vendors. We recommend a unified procurement centre with a functional structure as a favourable choice. The key departments of a procurement centre include Purchasing/Tendering, Contract Management and Inventory Allocation. Journal: Public Management Review Pages: 900-921 Issue: 6 Volume: 16 Year: 2014 Month: 9 X-DOI: 10.1080/14719037.2013.770056 File-URL: http://hdl.handle.net/10.1080/14719037.2013.770056 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:900-921 Template-Type: ReDIF-Article 1.0 Author-Name: Tim Tenbensel Author-X-Name-First: Tim Author-X-Name-Last: Tenbensel Author-Name: Judith Dwyer Author-X-Name-First: Judith Author-X-Name-Last: Dwyer Author-Name: Josée Lavoie Author-X-Name-First: Josée Author-X-Name-Last: Lavoie Title: How Not to Kill the Golden Goose: Reconceptualizing accountability environments of third-sector organizations Abstract: For third-sector organizations (TSOs) that deliver publicly funded health and community services, accountability practices are predominantly shaped by the imperatives of government funders. However, the ensuing public management accountability regimes can undermine TSO responsiveness to communities, align poorly with imperatives of professional staff, create high transaction costs and threaten TSO sustainability. Public management literature lacks an adequate framework for conceptualizing TSO accountability. We outline a conceptual framework - the 'triskele' - for analysing accountability tensions experienced by TSOs that could assist funders and other stakeholders with the difficult task of designing more workable and meaningful accountability regimes for all stakeholders. Journal: Public Management Review Pages: 925-944 Issue: 7 Volume: 16 Year: 2014 Month: 10 X-DOI: 10.1080/14719037.2013.770054 File-URL: http://hdl.handle.net/10.1080/14719037.2013.770054 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:925-944 Template-Type: ReDIF-Article 1.0 Author-Name: Chung-An Chen Author-X-Name-First: Chung-An Author-X-Name-Last: Chen Author-Name: Hal G. Rainey Author-X-Name-First: Hal G. Author-X-Name-Last: Rainey Title: Personnel Formalization and the Enhancement Of Teamwork: A public-private comparison Abstract: Formalization has long been regarded as one of the most distinctive features of the public sector. Personnel systems in the public sector are particularly formalized due to merit system protections and strong due process requirements. In much of the contemporary public management literature, personnel formalization implies red tape, referring to excessive rules that bring negative outcomes such as employee frustration. The present study offers an alternative view, suggesting that personnel formalization results in high-performance work practices, particularly teamwork, by ensuring that organizations attract the right employees and provide employees with various protections such as worker safety, procedural justice and conflict resolution. Given that public organizations are structured more formally, public sector employees are more likely to work in teams than their peers in the private sector. The authors test this view by using variables from the National Organization Survey (NOS) data set and find strong statistical support. Therefore, personnel formalization is not necessarily equivalent to red tape and not always detrimental to the public sector. It enhances teamwork, a central element of high-performance work practices. Journal: Public Management Review Pages: 945-968 Issue: 7 Volume: 16 Year: 2014 Month: 10 X-DOI: 10.1080/14719037.2013.770057 File-URL: http://hdl.handle.net/10.1080/14719037.2013.770057 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:945-968 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Dahler-Larsen Author-X-Name-First: Peter Author-X-Name-Last: Dahler-Larsen Title: Constitutive Effects of Performance Indicators: Getting beyond unintended consequences Abstract: The idea that performance indicators in public management have unintended consequences is almost as old as performance measurement itself. But, is 'unintended consequences' an appropriate and insightful idea? The very term rests on an identification of intentions and assumptions about validity that are demonstrably problematic. Based on a distinction between trivial and advanced measure fixation, an argument is made for constitutive effects that are based on less problematic assumptions. Through this conceptual move, the political dimension of performance indicators is appreciated. The conceptual dimensions of constitutive effects are carved out, empirical illustrations of their applicability are offered and implications discussed. Journal: Public Management Review Pages: 969-986 Issue: 7 Volume: 16 Year: 2014 Month: 10 X-DOI: 10.1080/14719037.2013.770058 File-URL: http://hdl.handle.net/10.1080/14719037.2013.770058 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:969-986 Template-Type: ReDIF-Article 1.0 Author-Name: Michael Dobbins Author-X-Name-First: Michael Author-X-Name-Last: Dobbins Author-Name: Liudvika Leišyte Author-X-Name-First: Liudvika Author-X-Name-Last: Leišyte Title: Analysing the Transformation of Higher Education Governance in Bulgaria and Lithuania Abstract: Drawing on sociological neo-institutional theory and models of higher education governance, we examine current developments in Bulgaria and Lithuania and explore to what extent those developments were shaped by the Bologna reform. We analyse to what extent the state has moved away from a model of state-centred policy design and control to a model of governance based on the 'evaluative state' Neave (1998), in which the state ensures 'product control' and promotes competition and quality. To do so, we look, in particular, at funding policy and the emergence of a system of quality assurance. To conclude, we examine whether the governance patterns of both countries have converged and identify the factors accounting for potential variations. Journal: Public Management Review Pages: 987-1010 Issue: 7 Volume: 16 Year: 2014 Month: 10 X-DOI: 10.1080/14719037.2013.770060 File-URL: http://hdl.handle.net/10.1080/14719037.2013.770060 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:987-1010 Template-Type: ReDIF-Article 1.0 Author-Name: Joris De Corte Author-X-Name-First: Joris Author-X-Name-Last: De Corte Author-Name: Bram Verschuere Author-X-Name-First: Bram Author-X-Name-Last: Verschuere Title: A Typology for the Relationship Between Local Governments and NPOs in Welfare State Regimes: The Belgian case revisited Abstract: We test a typology of public-private partnerships by using survey data on the relationship between non-profit organizations (NPOs) and Flemish local governments. We found that quite strong relations occur, but this is not a uniform picture: although most NPOs are not financially dependent on local government, there is a variation in NPO-local government contacts. We observe that NPOs active in poverty fighting, or in integration of ethnic minorities, build stronger relations, compared to NPOs in elderly care or youth care. Our analysis allows to refine the original typology by adding intermediate positions on the initial dichotomous scales of 'dependence' and 'nearness'. Journal: Public Management Review Pages: 1011-1029 Issue: 7 Volume: 16 Year: 2014 Month: 10 X-DOI: 10.1080/14719037.2013.770712 File-URL: http://hdl.handle.net/10.1080/14719037.2013.770712 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:1011-1029 Template-Type: ReDIF-Article 1.0 Author-Name: Linda Colley Author-X-Name-First: Linda Author-X-Name-Last: Colley Title: Understanding Ageing Public Sector Workforces: Demographic challenge or a consequence of public employment policy design? Abstract: In all OECD countries, populations and workforces are ageing, with public services generally being older than broader labour markets. Governments are concerned at the looming capacity crisis and identifying policy responses. However, they have generally identified the problem as a simple change in demographics. This article adds a new perspective to this policy debate. Using a study of an Australian state public service, it identifies an association between changes in public employment policies and changes in the workforce age profile. It suggests that current employment policies, which replaced the traditional focus on youth recruitment with a more open public sector labour market, have made it inevitable that public workforces would age and be older than the general labour market. Policy responses to the older public workforce need to go beyond demographic explanations, to accept the older public workforce as the new norm, and align public employment policies accordingly. Journal: Public Management Review Pages: 1030-1052 Issue: 7 Volume: 16 Year: 2014 Month: 10 X-DOI: 10.1080/14719037.2013.771697 File-URL: http://hdl.handle.net/10.1080/14719037.2013.771697 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:1030-1052 Template-Type: ReDIF-Article 1.0 Author-Name: Bob Hudson Author-X-Name-First: Bob Author-X-Name-Last: Hudson Title: Public and Patient Engagement in Commissioning in the English NHS: An idea whose time has come? Abstract: Public and patient engagement (PPE) has a limited record of achievement in the English National Health Service (NHS), and this has been further complicated by the split between commissioning and providing remits. The passage of the NHS and Social Care Act 2012 has opened up new possibilities for enhancing PPE in the commissioning of health care. This article outlines the new context, describes a conceptual framework for locating different sorts of PPE activity, and provides some practical illustrations. It argues for greater conceptual clarity and clearer understandings on the purpose of PPE as prerequisites to change. Journal: Public Management Review Pages: 1-16 Issue: 1 Volume: 17 Year: 2015 Month: 1 X-DOI: 10.1080/14719037.2014.881534 File-URL: http://hdl.handle.net/10.1080/14719037.2014.881534 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:1-16 Template-Type: ReDIF-Article 1.0 Author-Name: Alicia Renedo Author-X-Name-First: Alicia Author-X-Name-Last: Renedo Author-Name: Cicely Alice Marston Author-X-Name-First: Cicely Alice Author-X-Name-Last: Marston Author-Name: Dimitrios Spyridonidis Author-X-Name-First: Dimitrios Author-X-Name-Last: Spyridonidis Author-Name: James Barlow Author-X-Name-First: James Author-X-Name-Last: Barlow Title: Patient and Public Involvement in Healthcare Quality Improvement: How organizations can help patients and professionals to collaborate Abstract: Citizens across the world are increasingly called upon to participate in healthcare improvement. It is often unclear how this can be made to work in practice. This 4-year ethnography of a UK healthcare improvement initiative showed that patients used elements of organizational culture as resources to help them collaborate with healthcare professionals. The four elements were: (1) organizational emphasis on non-hierarchical, multidisciplinary collaboration; (2) organizational staff ability to model desired behaviours of recognition and respect; (3) commitment to rapid action, including quick translation of research into practice; and (4) the constant data collection and reflection process facilitated by improvement methods. Journal: Public Management Review Pages: 17-34 Issue: 1 Volume: 17 Year: 2015 Month: 1 X-DOI: 10.1080/14719037.2014.881535 File-URL: http://hdl.handle.net/10.1080/14719037.2014.881535 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:17-34 Template-Type: ReDIF-Article 1.0 Author-Name: Kimberley R. Isett Author-X-Name-First: Kimberley R. Author-X-Name-Last: Isett Author-Name: Jeanne Miranda Author-X-Name-First: Jeanne Author-X-Name-Last: Miranda Title: Watching Sausage Being Made: Lessons learned from the co-production of governance in a behavioural health system Abstract: We draw out lessons from a multi-level governance system implemented to create more consumer oversight and involvement in the governance of behavioural health services. Through two rounds of interviews, we identified key areas of design that were difficult to implement, resulting in the system continuing to operate as a top-down environment rather than a flatter arrangement. Although new governance structures can be implemented, the underlying culture of government has to shift to allow real buy-in. Until this happens, multi-level governance systems will remain single-layered and command and control systems. The patina of change will cause frustration and animosity among participants. Journal: Public Management Review Pages: 35-56 Issue: 1 Volume: 17 Year: 2015 Month: 1 X-DOI: 10.1080/14719037.2014.881536 File-URL: http://hdl.handle.net/10.1080/14719037.2014.881536 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:35-56 Template-Type: ReDIF-Article 1.0 Author-Name: Brad Wright Author-X-Name-First: Brad Author-X-Name-Last: Wright Title: Voices of the Vulnerable: Community health centres and the promise and peril of consumer governance Abstract: Various efforts to give health care consumers a voice in decision-making have been attempted since at least the mid-twentieth century, with little success. In this article, I focus on one form of consumer participation: the requirement for community health centres in the United States to be governed by a consumer majority board. I examine the historical origins and theoretical assumptions motivating the requirement, summarize recent research that demonstrates how these assumptions are violated in practice, and suggest some prescriptive policy guidelines for the effective use of consumer participation in health care decision-making. Journal: Public Management Review Pages: 57-71 Issue: 1 Volume: 17 Year: 2015 Month: 1 X-DOI: 10.1080/14719037.2014.881537 File-URL: http://hdl.handle.net/10.1080/14719037.2014.881537 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:57-71 Template-Type: ReDIF-Article 1.0 Author-Name: Elizabeth Sutton Author-X-Name-First: Elizabeth Author-X-Name-Last: Sutton Author-Name: Helen Eborall Author-X-Name-First: Helen Author-X-Name-Last: Eborall Author-Name: Graham Martin Author-X-Name-First: Graham Author-X-Name-Last: Martin Title: Patient Involvement in Patient Safety: Current experiences, insights from the wider literature, promising opportunities? Abstract: Patient involvement in patient safety is emerging as an area of growing policy, practice, and academic interest. In this article, we review the existing literature on patient involvement and patient safety and seek to highlight some of the key areas of challenge in this emergent field by relating it to themes identified in the wider, more mature, literature on patient and public involvement in health care in general. Insights from the wider literature illuminate key issues for involvement in patient safety and suggest promising ways of circumventing these challenges and achieving involvement in patient safety in a way that maximizes impact while avoiding unintended consequences. Journal: Public Management Review Pages: 72-89 Issue: 1 Volume: 17 Year: 2015 Month: 1 X-DOI: 10.1080/14719037.2014.881538 File-URL: http://hdl.handle.net/10.1080/14719037.2014.881538 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:72-89 Template-Type: ReDIF-Article 1.0 Author-Name: Wendy Hardyman Author-X-Name-First: Wendy Author-X-Name-Last: Hardyman Author-Name: Kate L. Daunt Author-X-Name-First: Kate L. Author-X-Name-Last: Daunt Author-Name: Martin Kitchener Author-X-Name-First: Martin Author-X-Name-Last: Kitchener Title: Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda Abstract: Patient engagement has gained increasing prominence within academic literatures and policy discourse. With limited developments in practice, most extant academic contributions are conceptual, with initiatives in the National Health Service (NHS) concentrating at macro- rather than at micro-level. This may be one reason why the issue of 'value co-creation' has received limited attention within academic discussions of patient engagement or policy pronouncements. Drawing on emerging ideas in the services marketing and public management literatures, this article offers the first elucidation of the importance of studying 'value co-creation' as a basis for further empirical analysis of patient engagement in micro-level encounters. Journal: Public Management Review Pages: 90-107 Issue: 1 Volume: 17 Year: 2015 Month: 1 X-DOI: 10.1080/14719037.2014.881539 File-URL: http://hdl.handle.net/10.1080/14719037.2014.881539 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:90-107 Template-Type: ReDIF-Article 1.0 Author-Name: Ian Ashman Author-X-Name-First: Ian Author-X-Name-Last: Ashman Title: The Face-to-Face Delivery of Downsizing Decisions in UK Public Sector Organizations: The envoy role Abstract: In the wake of current UK public sector retrenchment, this article introduces a role that may be important to successful restructuring management, referred to here as the 'downsizing envoy'. It involves delivering the news of downsizing decisions, face to face, with the victims and then dealing with the repercussions. After a review of the relevant, but limited, literature the findings are presented from interviews with twenty-four envoys drawn from public sector organizations. They indicate that the envoy role is emotionally demanding and that the public sector context invokes additional pressures that may not occur in other sectors. Journal: Public Management Review Pages: 108-128 Issue: 1 Volume: 17 Year: 2015 Month: 1 X-DOI: 10.1080/14719037.2013.785583 File-URL: http://hdl.handle.net/10.1080/14719037.2013.785583 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:108-128 Template-Type: ReDIF-Article 1.0 Author-Name: Fabrizio Di Mascio Author-X-Name-First: Fabrizio Author-X-Name-Last: Di Mascio Author-Name: Alessandro Natalini Author-X-Name-First: Alessandro Author-X-Name-Last: Natalini Title: Fiscal Retrenchment in Southern Europe: Changing patterns of public management in Greece, Italy, Portugal and Spain Abstract: The vulnerability of the four south European countries (Greece, Italy, Portugal and Spain) to the global financial turmoil makes the analysis of their responses to the fiscal crisis particularly interesting for the assessment of the implications of fiscal austerity for public management. Drawing on the historical institutionalist approach, our analysis reveals a picture of variation in the impact of crisis on patterns of public management across south European countries. However, it also shows uniformity in the strategies of retrenchment as in all the four countries under examination governments failed to connect cutback management to ambitious administrative modernization programmes. Journal: Public Management Review Pages: 129-148 Issue: 1 Volume: 17 Year: 2015 Month: 1 X-DOI: 10.1080/14719037.2013.790275 File-URL: http://hdl.handle.net/10.1080/14719037.2013.790275 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:129-148 Template-Type: ReDIF-Article 1.0 Author-Name: Aurélien Buffat Author-X-Name-First: Aurélien Author-X-Name-Last: Buffat Title: Street-Level Bureaucracy and E-Government Abstract: With the intensive use of information and communication technologies, governments are transforming into e-governments. While public management research has given increased attention to this subject lately, this article reviews the limited literature that deals with the impacts of e-government technologies on street-level bureaucracies. A twofold argument is being developed. First, what can be called the 'curtailment thesis', stressing the reduction or disappearance of frontline policy discretion, is addressed. Second, the 'enablement thesis' gets attention, highlighting how technologies provide frontline workers and citizens with additional action resources. The article concludes with propositions for a future research agenda on the topic. Journal: Public Management Review Pages: 149-161 Issue: 1 Volume: 17 Year: 2015 Month: 1 X-DOI: 10.1080/14719037.2013.771699 File-URL: http://hdl.handle.net/10.1080/14719037.2013.771699 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:149-161 Template-Type: ReDIF-Article 1.0 Author-Name: Naomi Aoki Author-X-Name-First: Naomi Author-X-Name-Last: Aoki Title: Institutionalization of New Public Management: The case of Singapore's education system Abstract: Despite ample studies on New Public Management (NPM), the degree to which NPM is institutionalized in practice remains largely a mystery. In this study of Singapore's education system, the data illuminate the institutionalization of NPM, revealing that certain dimensions of NPM are more established there than in its Asian counterparts. This study examines NPM at a site outside of the liberal democracies, where, it has been argued, NPM was born. Thus, it prompts a question as to whether the type of regime influences the reception and success of NPM, calling for more empirical scrutiny of NPM practices worldwide. Journal: Public Management Review Pages: 165-186 Issue: 2 Volume: 17 Year: 2015 Month: 2 X-DOI: 10.1080/14719037.2013.792381 File-URL: http://hdl.handle.net/10.1080/14719037.2013.792381 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:165-186 Template-Type: ReDIF-Article 1.0 Author-Name: Alexander C. Heckman Author-X-Name-First: Alexander C. Author-X-Name-Last: Heckman Title: The Search for Better Government Peformance: Understanding the impact of management quality and resources on transportation infrastructure outcomes in the American states Abstract: The relationship between management quality, resources and transportation infrastructure condition outcomes is explored in a comparative analysis of American states. The analysis indicates that good management and real resources have a positive impact on transportation infrastructure condition outcomes. The study illustrates the importance of using measures of real versus financial resources when modelling the impact of resources on government performance. The author also discusses the need to use concrete and general measures of management quality and mixed methods in research seeking to assess the relationship between management quality and government performance. The study should be of particular interest to practitioners, policymakers, and public administration scholars seeking practical insights on how to improve research and practice related to public management and government performance. Journal: Public Management Review Pages: 187-208 Issue: 2 Volume: 17 Year: 2015 Month: 2 X-DOI: 10.1080/14719037.2013.792382 File-URL: http://hdl.handle.net/10.1080/14719037.2013.792382 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:187-208 Template-Type: ReDIF-Article 1.0 Author-Name: Iztok Prezelj Author-X-Name-First: Iztok Author-X-Name-Last: Prezelj Title: Improving Inter-organizational Cooperation in Counterterrorism: Based on a quantitative SWOT assessment Abstract: Inter-organizational cooperation within national counterterrorism communities has improved since 9/11, yet some disturbing difficulties have also been reported. This article explores the strengths and weaknesses of inter-organizational cooperation, the potential opportunities for improvement and the threats in the case of weak cooperation using a sample of 100 counterterrorism experts. The results of a quantitative SWOT analysis reflect a deep division between the strengths and weaknesses of inter-organizational cooperation that strongly affects the extent to which emerging opportunities to improve it are being undertaken. The paper proposes a three-dimensional strategy to improve cooperation that focuses on interactive, procedural and analytical measures. Journal: Public Management Review Pages: 209-235 Issue: 2 Volume: 17 Year: 2015 Month: 2 X-DOI: 10.1080/14719037.2013.792384 File-URL: http://hdl.handle.net/10.1080/14719037.2013.792384 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:209-235 Template-Type: ReDIF-Article 1.0 Author-Name: Mariateresa Torchia Author-X-Name-First: Mariateresa Author-X-Name-Last: Torchia Author-Name: Andrea Calabrò Author-X-Name-First: Andrea Author-X-Name-Last: Calabrò Author-Name: Michèle Morner Author-X-Name-First: Michèle Author-X-Name-Last: Morner Title: Public-Private Partnerships in the Health Care Sector: A systematic review of the literature Abstract: Public-private partnerships (PPPs) have become popular worldwide as a way of improving health care service delivery. In order to enhance our knowledge of PPPs in the health care sector, we conduct a systematic review of forty-six articles published in peer-reviewed journals for the period of 1990-2011. Six lines of research in the PPP domain are identified: effectiveness, benefits, public interest, country overview, efficiency and partners. The main findings suggest that although PPPs are used to address internationally emerging public health issues, questions as to their actual effectiveness, efficiency and convenience, still remain unanswered. We propose viable recommendations and ideas for future research. Journal: Public Management Review Pages: 236-261 Issue: 2 Volume: 17 Year: 2015 Month: 2 X-DOI: 10.1080/14719037.2013.792380 File-URL: http://hdl.handle.net/10.1080/14719037.2013.792380 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:236-261 Template-Type: ReDIF-Article 1.0 Author-Name: Bangcheng Liu Author-X-Name-First: Bangcheng Author-X-Name-Last: Liu Author-Name: Xiaoyi Zhang Author-X-Name-First: Xiaoyi Author-X-Name-Last: Zhang Author-Name: Lanying Du Author-X-Name-First: Lanying Author-X-Name-Last: Du Author-Name: Qi Hu Author-X-Name-First: Qi Author-X-Name-Last: Hu Title: Validating the Construct of Public Service Motivation in For-profit Organizations: A preliminary study Abstract: Delineating the theoretical link between individuals' discretion and motivations in the private sector and their public service behaviours in Chinese society, this study explored public service motivation (PSM) in for-profit organizations. A survey of 348 employees from three engineering consulting organizations in China validated the construct of PSM in for-profit organizations. Besides the positive correlation between conscientiousness and PSM, the current study demonstrated that a positive correlation exists between PSM and community citizenship behaviour (CCB) with love of money (LOM) as a marginal moderator: the positive relationship between PSM and CCB is marginally stronger when LOM is higher, vice versa. Journal: Public Management Review Pages: 262-287 Issue: 2 Volume: 17 Year: 2015 Month: 2 X-DOI: 10.1080/14719037.2013.798023 File-URL: http://hdl.handle.net/10.1080/14719037.2013.798023 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:262-287 Template-Type: ReDIF-Article 1.0 Author-Name: Étienne Charbonneau Author-X-Name-First: Étienne Author-X-Name-Last: Charbonneau Author-Name: Gregg G. Van Ryzin Author-X-Name-First: Gregg G. Author-X-Name-Last: Van Ryzin Title: Benchmarks and Citizen Judgments of Local Government Performance: Findings from a survey experiment Abstract: Government agencies can provide various benchmarks when reporting their performance to citizens, but not much is known about how citizens understand and respond to benchmarking information. Thus, this study aims to test what performance benchmarks appear most salient and persuasive to citizens. We conducted an online survey experiment in which n=595 respondents were randomized to different benchmarking information concerning fourth-grade reading proficiency of an elementary school. Our findings suggest that better school performance relative to the overall state average influenced respondents' ratings more than did performance relative to last year or similar schools. Improvement over last year, moreover, appears to be the least influential benchmark. The implication is that citizens find broad, comparative benchmarks to be the most persuasive and view reflexive benchmarks as less impressive, although confirmation of this conclusion is needed because of limitations in the design of the experiment. Journal: Public Management Review Pages: 288-304 Issue: 2 Volume: 17 Year: 2015 Month: 2 X-DOI: 10.1080/14719037.2013.798027 File-URL: http://hdl.handle.net/10.1080/14719037.2013.798027 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:288-304 Template-Type: ReDIF-Article 1.0 Author-Name: Gwen Arnold Author-X-Name-First: Gwen Author-X-Name-Last: Arnold Title: Street-level policy entrepreneurship Abstract: Research on policy entrepreneurs typically identifies these individuals as high-level government officials or actors who lobby such elites, largely ignoring low-rung bureaucrats whose entrepreneurship concerns policy implementation. These lacunae may exist because street-level bureaucracy scholarship does not necessarily expect implementing bureaucrats to be entrepreneurial. This article argues the contrary. The existence of street-level policy entrepreneurship and its influence on policy innovations pursued by public bureaucracies is illuminated via two US state case studies. The cases describe efforts by state bureaucrats to adopt and entrench a science policy innovation for wetland management into regulatory practice. Journal: Public Management Review Pages: 307-327 Issue: 3 Volume: 17 Year: 2015 Month: 3 X-DOI: 10.1080/14719037.2013.806577 File-URL: http://hdl.handle.net/10.1080/14719037.2013.806577 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:307-327 Template-Type: ReDIF-Article 1.0 Author-Name: Suk Kyoung Kim Author-X-Name-First: Suk Kyoung Author-X-Name-Last: Kim Author-Name: Min Jae Park Author-X-Name-First: Min Jae Author-X-Name-Last: Park Author-Name: Jae Jeung Rho Author-X-Name-First: Jae Jeung Author-X-Name-Last: Rho Title: Effect of the Government's Use of Social Media on the Reliability of the Government: Focus on Twitter Abstract: The social media have been well recognized as important spaces for providing the people with government service and PR policy and they have been utilized by most of the government entities. Therefore, we try to identify whether the social media can be used as tools to enhance the reliability of the government. This study indicates Twitter is different from other conventional channels not only in the form but also in substance. Therefore, the service prioritizing more on transparency, participation, and communication or relationship appears more desirable and is utilized to the maximum. Journal: Public Management Review Pages: 328-355 Issue: 3 Volume: 17 Year: 2015 Month: 3 X-DOI: 10.1080/14719037.2013.822530 File-URL: http://hdl.handle.net/10.1080/14719037.2013.822530 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:328-355 Template-Type: ReDIF-Article 1.0 Author-Name: Jan Wynen Author-X-Name-First: Jan Author-X-Name-Last: Wynen Author-Name: Koen Verhoest Author-X-Name-First: Koen Author-X-Name-Last: Verhoest Title: Do NPM-Type Reforms Lead to a Cultural Revolution Within Public Sector Organizations? Abstract: Agencification and granting public sector organizations managerial autonomy in particular is believed to change organizational cultures, away from traditional compliance- and detail-oriented bureaucratic cultures and towards organizational cultures which are more oriented towards external customers. There is however very little empirical information on the relationship between managerial autonomy and organizational culture. Using a unique data set on public agencies in Flanders, we not only test how managerial autonomy affects the strength of a customer-oriented culture within public sectors but also examine whether this culture becomes dominant over traditional public administration culture. Analysis shows that managerial autonomy positively affects a customer-oriented culture; however, it does not make it a dominant culture. Journal: Public Management Review Pages: 356-379 Issue: 3 Volume: 17 Year: 2015 Month: 3 X-DOI: 10.1080/14719037.2013.841459 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841459 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:356-379 Template-Type: ReDIF-Article 1.0 Author-Name: Pamela A. Mischen Author-X-Name-First: Pamela A. Author-X-Name-Last: Mischen Title: Collaborative Network Capacity Abstract: This article argues that collaborative network success is a function of having the necessary social, knowledge, and financial capital, and the capacity to manage that capital through collaborative governance and knowledge management. This theory is examined through a comparative case study of two early childhood/school readiness networks. The evidence suggests that both collaborative governance and knowledge management enable collaborative networks to use their resources wisely and that organizational commitment to the network, the role of data collection and sharing, and the challenges of information technology all bear further investigation as important components of collaborative network capacity. Journal: Public Management Review Pages: 380-403 Issue: 3 Volume: 17 Year: 2015 Month: 3 X-DOI: 10.1080/14719037.2013.822527 File-URL: http://hdl.handle.net/10.1080/14719037.2013.822527 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:380-403 Template-Type: ReDIF-Article 1.0 Author-Name: Anat Gofen Author-X-Name-First: Anat Author-X-Name-Last: Gofen Title: Citizens' Entrepreneurial Role in Public Service Provision Abstract: In public service provision, citizens are conventionally reactive, portrayed as 'users', 'customers', 'co-producers', or 'participators.' Occasionally, following dissatisfaction, citizens themselves proactively create alternative services, namely, entrepreneurial exit (EE). Laymen then become providers of previously governmental professional services. Drawing upon six EE manifestations, findings suggest that if the newly-introduced service gains social acceptance, existing provision may change in one of the three modes: (a) First-order incremental change, legitimization of EE as an alternative service provision; (b) Second-order participative change, increased public participation in service provision fostered by EE; and (c) Third-order reformative change, existing service provision is reformed to satisfy citizens' demands. Journal: Public Management Review Pages: 404-424 Issue: 3 Volume: 17 Year: 2015 Month: 3 X-DOI: 10.1080/14719037.2013.822533 File-URL: http://hdl.handle.net/10.1080/14719037.2013.822533 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:404-424 Template-Type: ReDIF-Article 1.0 Author-Name: Gregg G. Van Ryzin Author-X-Name-First: Gregg G. Author-X-Name-Last: Van Ryzin Title: Service Quality, Administrative Process, and Citizens' Evaluation of Local Government in the US Abstract: It is often assumed that citizens evaluate government based on service quality or outcomes (such as safe neighbourhoods or good schools), but aspects of administrative process (such as fairness and respect) are also important. Using data from two US surveys, this study examines how service quality and administrative process influence citizens' evaluations of government. Results indicate that service quality matters most to ratings of the community; in contrast, administrative process is the dominant driver of trust; and both quality and process have large effects on judgements about government's overall job performance. Implications for public management research and practice are discussed. Journal: Public Management Review Pages: 425-442 Issue: 3 Volume: 17 Year: 2015 Month: 3 X-DOI: 10.1080/14719037.2013.841456 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841456 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:425-442 Template-Type: ReDIF-Article 1.0 Author-Name: Hogne Lerøy Sataøen Author-X-Name-First: Hogne Lerøy Author-X-Name-Last: Sataøen Author-Name: Arild Wæraas Author-X-Name-First: Arild Author-X-Name-Last: Wæraas Title: Branding without Unique Brands: Managing similarity and difference in a public sector context Abstract: Corporate branding requires organizations to focus on uniqueness and differentiation. At the same time, public institutions must provide equal services in order to gain legitimacy. Hence, corporate branding in the public sector organizations has to handle two concerns simultaneously - securing legitimacy and building reputation. We examine this tension through interviews with communication managers in Norwegian hospitals. Despite large investments in techniques borrowed from corporate branding, the informants were reluctant to talk about branding. Instead, they were more oriented towards the universal character of their hospitals. Four explanations are put forward for why branding has an ambiguous position in Norwegian hospitals. Journal: Public Management Review Pages: 443-461 Issue: 3 Volume: 17 Year: 2015 Month: 3 X-DOI: 10.1080/14719037.2013.841976 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841976 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:443-461 Template-Type: ReDIF-Article 1.0 Author-Name: Giulio Greco Author-X-Name-First: Giulio Author-X-Name-Last: Greco Author-Name: Nick Sciulli Author-X-Name-First: Nick Author-X-Name-Last: Sciulli Author-Name: Giuseppe D'Onza Author-X-Name-First: Giuseppe Author-X-Name-Last: D'Onza Title: The Influence of Stakeholder Engagement on Sustainability Reporting: Evidence from Italian local councils Abstract: This study investigates the motivations of local councils for producing a sustainability report. Inter-connecting theories of legitimacy, accountability, and the New Public Management are used to structure an investigation that explains patterns of behaviours by Italian local councils. The project assesses if, and how, stakeholder engagement can influence the local councils' decision-making process through the adoption of sustainability reporting. Semi-structured interviews were conducted with the sustainability report preparers of a sample of Italian local councils. The findings demonstrate that initially sustainability reporting is introduced for accountability and legitimacy reasons. However, over time traditional sustainability reporting was incidental to more sophisticated tools of policy-making and reporting, in which some of the stakeholders were actively involved. The findings highlight the political negotiations in which sustainability reporting finds itself. The stakeholder engagement projects implement legitimizing strategies within the context of the search for an arrangement between political programs and stakeholder demands. Journal: Public Management Review Pages: 465-488 Issue: 4 Volume: 17 Year: 2015 Month: 4 X-DOI: 10.1080/14719037.2013.798024 File-URL: http://hdl.handle.net/10.1080/14719037.2013.798024 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:465-488 Template-Type: ReDIF-Article 1.0 Author-Name: Daniela Cristofoli Author-X-Name-First: Daniela Author-X-Name-Last: Cristofoli Author-Name: Laura Macciò Author-X-Name-First: Laura Author-X-Name-Last: Macciò Author-Name: Laura Pedrazzi Author-X-Name-First: Laura Author-X-Name-Last: Pedrazzi Title: Structure, Mechanisms, and Managers in Successful Networks Abstract: Since public networks became widespread, doubts have arisen over how to make them succeed. Scholars have traditionally addressed the issue in different ways, thus variously shedding light on the network structure, mechanisms, or managers as predictors of the network performance. The aim of our article is to explore the possibility of an interaction effect between the abovementioned factors. Our results show that there may be a relationship between network structure, mechanisms, and managers that jointly affects network performance. Therefore, important suggestions can be made about how to manage public networks successfully: (1) ensure that your network mechanisms and managerial abilities are coherent with the structure of your network; and (2) if you are in a well-established and integrated network, allow yourself some flexibility. Data were collected through a multiple case study that focused on collaboration for joint provision of home care services in Switzerland. Journal: Public Management Review Pages: 489-516 Issue: 4 Volume: 17 Year: 2015 Month: 4 X-DOI: 10.1080/14719037.2013.798025 File-URL: http://hdl.handle.net/10.1080/14719037.2013.798025 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:489-516 Template-Type: ReDIF-Article 1.0 Author-Name: Nunzio Angiola Author-X-Name-First: Nunzio Author-X-Name-Last: Angiola Author-Name: Piervito Bianchi Author-X-Name-First: Piervito Author-X-Name-Last: Bianchi Title: Public Managers' Skills Development for Effective Performance Management: Empirical evidence from Italian local governments Abstract: Performance management has become an important element of the reform agenda of public sector around the world. However, scholars and practitioners highlight that many public administrations do not manage performance very well. A 'litmus test' of the success of a performance-based reform is observing whether public managers use performance information to make better-informed decisions. Having said that, the aim of this article is to see whether public managers of Italian local governments in the Apulia region (the South of Italy) use performance information after the last performance-based reform (Brunetta's Reform: decree No. 150/09). The learning purpose is analysed and discussed. The research may suggest scholars, practitioners and policy makers the routes for developing performance utilization in difficult organizational contexts where performance management systems do not work. Journal: Public Management Review Pages: 517-542 Issue: 4 Volume: 17 Year: 2015 Month: 4 X-DOI: 10.1080/14719037.2013.798029 File-URL: http://hdl.handle.net/10.1080/14719037.2013.798029 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:517-542 Template-Type: ReDIF-Article 1.0 Author-Name: Gianluca Veronesi Author-X-Name-First: Gianluca Author-X-Name-Last: Veronesi Author-Name: Kevin Keasey Author-X-Name-First: Kevin Author-X-Name-Last: Keasey Title: Patient and Public Participation in the English NHS: An assessment of experimental implementation processes Abstract: This article analyses the impact of the implementation of a set of policies introduced after 1997 in the English National Health Service aimed at increasing patient and public involvement in organizational decision-making processes. Adopting the ambiguity/conflict policy implementation model and based on a year-long research project, it shows that patient and public engagement can be more effectively achieved when there is room for interpretation and discretion in selecting the means for involvement. Local initiatives, based on effective leadership governance mechanisms and organizational learning processes, are more likely to generate inclusiveness, shared ownership, and user-centredness than a top-down framework for involvement. Journal: Public Management Review Pages: 543-564 Issue: 4 Volume: 17 Year: 2015 Month: 4 X-DOI: 10.1080/14719037.2013.822526 File-URL: http://hdl.handle.net/10.1080/14719037.2013.822526 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:543-564 Template-Type: ReDIF-Article 1.0 Author-Name: Fred Thompson Author-X-Name-First: Fred Author-X-Name-Last: Thompson Author-Name: Polly Rizova Author-X-Name-First: Polly Author-X-Name-Last: Rizova Title: Understanding and Creating Public Value: Business is the engine, government the flywheel (and also the regulator) Abstract: In this essay, we define the meaning and content of public value, show how government and business create public value, and briefly explain why their governance arrangements work the way they do. We deal first with business and then government. We conclude that government manages risks and that governmental value creation is distinctively concerned with stability. Hence, to make government work better, risk management ought to be central to the practice of public finance, public policy, and public administration. Understanding the importance of stability is potentially of even greater importance to those who research and teach public policy and administration. Indeed, we propose that the elaboration of a general risk assessment model explaining, among other things, government's systemic inclination to stability, would take our field a long towards integration with mainstream positive social science and, therefore, holds out the prospect of considerable interdisciplinary consilience, although at this time we can do no more than suggest the contours of such a model. Journal: Public Management Review Pages: 565-586 Issue: 4 Volume: 17 Year: 2015 Month: 4 X-DOI: 10.1080/14719037.2013.841982 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841982 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:565-586 Template-Type: ReDIF-Article 1.0 Author-Name: Ora-orn Poocharoen Author-X-Name-First: Ora-orn Author-X-Name-Last: Poocharoen Author-Name: Bernard Ting Author-X-Name-First: Bernard Author-X-Name-Last: Ting Title: Collaboration, Co-Production, Networks: Convergence of theories Abstract: This article suggests a framework to study service delivery networks that draws on the theories of collaboration, co-production, and networks combined. We introduce four dimensions of co-production under 'coproduction-oriented collaborations'. This framework allows us to 'zoom in and zoom out' when we study networks. Using the case method approach, the framework is applied to analyse four networks in Singapore. Findings suggest that network process, network structure, and characteristics of actors are crucial to a network's performance and coproduction's effectiveness. This article also offers implications for practice that in certain contexts the usage of these concepts is for managerial effectiveness and not for enhancing democratic values. Journal: Public Management Review Pages: 587-614 Issue: 4 Volume: 17 Year: 2015 Month: 4 X-DOI: 10.1080/14719037.2013.866479 File-URL: http://hdl.handle.net/10.1080/14719037.2013.866479 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:587-614 Template-Type: ReDIF-Article 1.0 Author-Name: Iris Korthagen Author-X-Name-First: Iris Author-X-Name-Last: Korthagen Title: Who Gets on the News? The relation between media biases and different actors in news reporting on complex policy processes Abstract: Having a voice in media is important to gain power and legitimacy in policy processes. However, media are biased in transmitting information. Using a quantitative content analysis of ten years' news reporting around water management policies in the Netherlands, we study how much media attention different groups of actors receive and how media biases relate to this attention. Executive politicians get on the news because of their authoritative position; less authoritative actors getting on the news is more related to information biases. Information biases can thus function as a form of checks and balances in news reporting on policy processes. Journal: Public Management Review Pages: 617-642 Issue: 5 Volume: 17 Year: 2015 Month: 5 X-DOI: 10.1080/14719037.2013.822529 File-URL: http://hdl.handle.net/10.1080/14719037.2013.822529 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:617-642 Template-Type: ReDIF-Article 1.0 Author-Name: José M. Alonso Author-X-Name-First: José M. Author-X-Name-Last: Alonso Author-Name: Judith Clifton Author-X-Name-First: Judith Author-X-Name-Last: Clifton Author-Name: Daniel Díaz-Fuentes Author-X-Name-First: Daniel Author-X-Name-Last: Díaz-Fuentes Title: Did New Public Management Matter? An empirical analysis of the outsourcing and decentralization effects on public sector size Abstract: Did New Public Management (NPM) actually lead to a smaller public sector? NPM has been the subject of extensive academic debate as to its successes and failures. However, empirical assessments of whether NPM reached its stated objectives are relatively scarce, mainly due to the difficulty of quantifying the impact of such reforms. This article attempts to do this, focusing in particular on outsourcing and decentralization. Our findings suggest that government outsourcing did not reduce public sector size, though decentralization policies resulted in a smaller public sector, particularly with regard to government expenditure. Journal: Public Management Review Pages: 643-660 Issue: 5 Volume: 17 Year: 2015 Month: 5 X-DOI: 10.1080/14719037.2013.822532 File-URL: http://hdl.handle.net/10.1080/14719037.2013.822532 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:643-660 Template-Type: ReDIF-Article 1.0 Author-Name: Tobias Johansson Author-X-Name-First: Tobias Author-X-Name-Last: Johansson Title: A Critical Appraisal of the Current Use of Transaction Cost Explanations for Government Make-Or-Buy Choices: Towards a Contingent Theory and Forms of Tests Abstract: This article aims at contributing to the extant literature on government make-or-buy choices building on transaction cost economics (TCE) by explicitly theorizing about transaction alignment and its relation to performance. It is argued that current theoretical and empirical models of government make-or-buy choices are not able to make predictions that corroborate theory. They are dependent upon the assumption of perfect competition that is ill-suited for the public sector setting. Instead, contingent models that take performance differences into account constitute a more valid model of TCE in this setting. In this article, theoretical models and empirical approaches for such a research agenda are developed. Journal: Public Management Review Pages: 661-678 Issue: 5 Volume: 17 Year: 2015 Month: 5 X-DOI: 10.1080/14719037.2013.848922 File-URL: http://hdl.handle.net/10.1080/14719037.2013.848922 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:661-678 Template-Type: ReDIF-Article 1.0 Author-Name: Arwin van Buuren Author-X-Name-First: Arwin Author-X-Name-Last: van Buuren Author-Name: Jasper Eshuis Author-X-Name-First: Jasper Author-X-Name-Last: Eshuis Author-Name: Nanny Bressers Author-X-Name-First: Nanny Author-X-Name-Last: Bressers Title: The Governance of Innovation in Dutch Regional Water Management: Organizing fit between organizational values and innovative concepts Abstract: This article addresses the difficulties encountered during innovation processes in regional water management, and how these difficulties are dealt with. We analyse the 'fit' or 'misfit' between innovative concepts and the dominant values in water management through three case studies. Our research confirms the importance of a fit between innovative concepts and organizational values, and additionally illuminates how a collaborative process of aligning the innovations and the organizational values helps to reduce misfits. The process of alignment involves developing supportive (temporary) arrangements which safeguard organizational values and enable the application of innovations. Journal: Public Management Review Pages: 679-697 Issue: 5 Volume: 17 Year: 2015 Month: 5 X-DOI: 10.1080/14719037.2013.841457 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841457 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:679-697 Template-Type: ReDIF-Article 1.0 Author-Name: Rune Bysted Author-X-Name-First: Rune Author-X-Name-Last: Bysted Author-Name: Jesper Rosenberg Hansen Author-X-Name-First: Jesper Rosenberg Author-X-Name-Last: Hansen Title: Comparing Public and Private Sector Employees' Innovative Behaviour: Understanding the role of job and organizational characteristics, job types, and subsectors Abstract: Innovation is argued to be of key importance in the public sector. Little is known about possible sector differences in innovative behaviour. The stereotype in literature is that public employees are less innovative. We analyse whether sector is associated with innovative behaviour and the influence of job/organizational characteristics. We test this by using a three-country representative survey in Scandinavia with 8,310 respondents. We control for subsectors/industries and job functions. We do not find that public employees are less innovative. Furthermore, the study emphasizes the importance of understanding the major differences in innovative behaviour between different subsectors/industries and job types. Journal: Public Management Review Pages: 698-717 Issue: 5 Volume: 17 Year: 2015 Month: 5 X-DOI: 10.1080/14719037.2013.841977 File-URL: http://hdl.handle.net/10.1080/14719037.2013.841977 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:698-717 Template-Type: ReDIF-Article 1.0 Author-Name: Daniel Nohrstedt Author-X-Name-First: Daniel Author-X-Name-Last: Nohrstedt Title: Does Adaptive Capacity Influence Service Delivery? Evidence from Swedish Emergency Management Collaborations Abstract: The relationship between adaptive capacity and collaborative performance is a central issue within public management research but has rarely been subjected to systematic empirical testing. Using survey data on emergency preparedness collaborations in Swedish municipalities (N = 263), this article investigates the relationship between three adaptive capacity variables - diversity, interaction, and learning - and outcomes in terms of goal attainment, risk analysis, and public satisfaction with rescue services. The findings suggest a positive relationship between the number of collaboration partners and goal attainment, while learning and accessibility of collaboration venues were unassociated with service delivery variables. Journal: Public Management Review Pages: 718-735 Issue: 5 Volume: 17 Year: 2015 Month: 5 X-DOI: 10.1080/14719037.2013.848921 File-URL: http://hdl.handle.net/10.1080/14719037.2013.848921 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:718-735 Template-Type: ReDIF-Article 1.0 Author-Name: Erik-Hans Klijn Author-X-Name-First: Erik-Hans Author-X-Name-Last: Klijn Author-Name: Tamyko Ysa Author-X-Name-First: Tamyko Author-X-Name-Last: Ysa Author-Name: Vicenta Sierra Author-X-Name-First: Vicenta Author-X-Name-Last: Sierra Author-Name: Evan Berman Author-X-Name-First: Evan Author-X-Name-Last: Berman Author-Name: Jurian Edelenbos Author-X-Name-First: Jurian Author-X-Name-Last: Edelenbos Author-Name: Don Y. Chen Author-X-Name-First: Don Y. Author-X-Name-Last: Chen Title: The Influence of Network Management and Complexity on Network Performance in Taiwan, Spain and the Netherlands Abstract: Using survey data of respondents involved in spatial planning projects in Taiwan, Spain and the Netherlands (n = 678), this article examines the influence of network management strategies and complexities (examined with regard to differences in perception of problems and solutions, and unexpected events) on perceived network performance. This theory-driven, empirical research shows that the effect of network management strategies on perceived performance is stronger than the impact of unexpected events or actors' differences in perceptions of problems and solutions. We find this result in all the three countries. Our model explains 19.1 per cent of the variance in the perceived network performance. Journal: Public Management Review Pages: 736-764 Issue: 5 Volume: 17 Year: 2015 Month: 5 X-DOI: 10.1080/14719037.2014.957340 File-URL: http://hdl.handle.net/10.1080/14719037.2014.957340 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:736-764 Template-Type: ReDIF-Article 1.0 Author-Name: Nikolai Mouraviev Author-X-Name-First: Nikolai Author-X-Name-Last: Mouraviev Author-Name: Nada K. Kakabadse Author-X-Name-First: Nada K. Author-X-Name-Last: Kakabadse Title: Public-Private Partnership's Procurement Criteria: The case of managing stakeholders' value creation in Kazakhstan Abstract: The article presents the study of the criteria that Kazakhstan's government used for granting a public-private partnership (PPP) contract to a private investor for construction and operation of eleven kindergartens in the city of Karaganda during 14 years. From the perspective of value creation for critical stakeholders, there was often misalignment between bidders' views of these criteria and the perceived value for citizens and the government. The latter may significantly enhance the creation of shared values in a PPP by actively engaging stakeholders in the design of the bids' assessment criteria. Journal: Public Management Review Pages: 769-790 Issue: 6 Volume: 17 Year: 2015 Month: 7 X-DOI: 10.1080/14719037.2013.822531 File-URL: http://hdl.handle.net/10.1080/14719037.2013.822531 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:769-790 Template-Type: ReDIF-Article 1.0 Author-Name: María José Paz Author-X-Name-First: María José Author-X-Name-Last: Paz Title: Institutional Change and State-Owned Enterprises: Reflections from the Petrobras case study Abstract: The Brazilian oil and gas (O&G) sector has experienced institutional changes that put an end to the state monopoly. The purpose of this article is to explain why Petrobras has remained dominant after the sector had been opened to competition. We consider that it is possible to explain this paradox via two ideas that emanate from North's analysis on institutional change: first, by explaining institutional change as a continuous interrelation between formal and informal institutions and the political and economic organizations involved; second, by considering institutional change as a path-dependent process marked by a dialectic between elements of change and continuity. Journal: Public Management Review Pages: 791-811 Issue: 6 Volume: 17 Year: 2015 Month: 7 X-DOI: 10.1080/14719037.2013.822534 File-URL: http://hdl.handle.net/10.1080/14719037.2013.822534 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:791-811 Template-Type: ReDIF-Article 1.0 Author-Name: Elin Smith Author-X-Name-First: Elin Author-X-Name-Last: Smith Author-Name: Timurs Umans Author-X-Name-First: Timurs Author-X-Name-Last: Umans Title: Organizational Ambidexterity at the Local Government Level: The effects of managerial focus Abstract: The aim of this article is to explore how managerial focus influences organizational ambidexterity in different organizational forms at the local government level. An entrepreneurial, leadership, or stakeholder managerial focus will each find reflection in the simultaneous pursuit of exploration and exploitation of resources, and the influence will differ with the organizational form, i.e. whether a local government administration (LGA), or a local government corporation (LGC). Hypotheses are tested on Swedish public organizations operating in the waste management and water and sewerage industries. The findings indicate that LGCs have higher levels of organizational ambidexterity, and that the determinants differ from those in LGAs. Journal: Public Management Review Pages: 812-833 Issue: 6 Volume: 17 Year: 2015 Month: 7 X-DOI: 10.1080/14719037.2013.849292 File-URL: http://hdl.handle.net/10.1080/14719037.2013.849292 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:812-833 Template-Type: ReDIF-Article 1.0 Author-Name: Luc Bernier Author-X-Name-First: Luc Author-X-Name-Last: Bernier Author-Name: Taïeb Hafsi Author-X-Name-First: Taïeb Author-X-Name-Last: Hafsi Author-Name: Carl Deschamps Author-X-Name-First: Carl Author-X-Name-Last: Deschamps Title: Environmental Determinants of Public Sector Innovation: A study of innovation awards in Canada Abstract: In this article, we conduct an empirical study of administrative innovation in the Canadian public sector by examining applications to the Innovative Management Award of the Institute of Public Administration of Canada (IPAC). After a review of the literature on innovation in the public sector and of the history of this award, we come to the conclusion that the relationship between innovation and environment has been studied only sparingly, which explains the focus of our research and our hypotheses. Through an analysis of award applications over 21 years, and of award finalists and winners, we demonstrate that such environmental variables as strength of the economy, size of the civil service, deficits, unemployment rate, investment in R&D, and type of government have important consequences for administrative innovation in the public sector. We also suggest some implications of our findings for future research on this subject. Journal: Public Management Review Pages: 834-856 Issue: 6 Volume: 17 Year: 2015 Month: 7 X-DOI: 10.1080/14719037.2013.867066 File-URL: http://hdl.handle.net/10.1080/14719037.2013.867066 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:834-856 Template-Type: ReDIF-Article 1.0 Author-Name: Sharon Mastracci Author-X-Name-First: Sharon Author-X-Name-Last: Mastracci Author-Name: Lauren Bowman Author-X-Name-First: Lauren Author-X-Name-Last: Bowman Title: Public Agencies, Gendered Organizations: The future of gender studies in public management Abstract: Studying gendered norms, practices, and processes represents the future of research on gender in public management, not tracking numbers over time. Gendered norms are rules governing behaviour that are institutionalized in organizational practices and processes, and are produced and reproduced through repeated interpersonal interactions. Theories of gendered norms have been developed in sociology, but it must be public administrationists who refine them for public-sector organizations, because the government context is unique, and equity is the third pillar upon which public administration rests. We conclude with a discussion of research projects taking a gendered-organizations approach and propose topics for further inquiry. Journal: Public Management Review Pages: 857-875 Issue: 6 Volume: 17 Year: 2015 Month: 7 X-DOI: 10.1080/14719037.2013.867067 File-URL: http://hdl.handle.net/10.1080/14719037.2013.867067 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:857-875 Template-Type: ReDIF-Article 1.0 Author-Name: Bangcheng Liu Author-X-Name-First: Bangcheng Author-X-Name-Last: Liu Author-Name: Thomas Li-Ping Tang Author-X-Name-First: Thomas Li-Ping Author-X-Name-Last: Tang Author-Name: Kaifeng Yang Author-X-Name-First: Kaifeng Author-X-Name-Last: Yang Title: When Does Public Service Motivation Fuel the Job Satisfaction Fire? The Joint Moderation of Person-Organization Fit and Needs-Supplies Fit Abstract: Given the mixed findings regarding the direct effect of public service motivation on job satisfaction, we theorize that the relationship is moderated by the joint effects of person-organization fit and needs-supplies fit. Based on 623 full-time public employees in China, our results reveal a significant three-way interaction effect: employees have higher job satisfaction when public service motivation, person-organization fit, and needs-supplies fit are all high, but lower job satisfaction when public service motivation, person-organization fit, and needs-supplies fit are all low. Moreover, public service motivation fuels the job satisfaction fire when both person-organization fit and needs-supplies fit are low. Journal: Public Management Review Pages: 876-900 Issue: 6 Volume: 17 Year: 2015 Month: 7 X-DOI: 10.1080/14719037.2013.867068 File-URL: http://hdl.handle.net/10.1080/14719037.2013.867068 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:876-900 Template-Type: ReDIF-Article 1.0 Author-Name: Alberto Asquer Author-X-Name-First: Alberto Author-X-Name-Last: Asquer Title: Managing Challenging Organizational Change: Introducing active labour market policies in Italian public employment agencies Abstract: Managing organizational change in the public sector is extremely challenging when adverse conditions hamper the introduction of novel organizational practices. This study builds on the case of the implementation of active labour market policies in in Italy, in an attempt to help explain the process of managing organizational change in the public sector. The case study shows how, despite contrary conditions that originate from the political context, the interplay between designed policy interventions, initial conditions, and features of the policy process can result in effective change of employment service practices. Journal: Public Management Review Pages: 901-921 Issue: 6 Volume: 17 Year: 2015 Month: 7 X-DOI: 10.1080/14719037.2013.868506 File-URL: http://hdl.handle.net/10.1080/14719037.2013.868506 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:901-921 Template-Type: ReDIF-Article 1.0 Author-Name: Per Lægreid Author-X-Name-First: Per Author-X-Name-Last: Lægreid Author-Name: Külli Sarapuu Author-X-Name-First: Külli Author-X-Name-Last: Sarapuu Author-Name: Lise H. Rykkja Author-X-Name-First: Lise H. Author-X-Name-Last: Rykkja Author-Name: Tiina Randma-Liiv Author-X-Name-First: Tiina Author-X-Name-Last: Randma-Liiv Title: New Coordination Challenges in the Welfare State Journal: Public Management Review Pages: 927-939 Issue: 7 Volume: 17 Year: 2015 Month: 8 X-DOI: 10.1080/14719037.2015.1029344 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029344 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:927-939 Template-Type: ReDIF-Article 1.0 Author-Name: Kai Wegrich Author-X-Name-First: Kai Author-X-Name-Last: Wegrich Title: Accommodating a Foreign Object: Federalism, coordination and performance management in the reform of German employment administration Abstract: This paper uses the case of the reform of the German employment administration to explore the usage of performance management approaches within multi-level governance settings. It traces the adoption and accommodation of the performance management approach to govern the joint service centres (called 'Jobcenter') at the local level within the multi-level administrative coordination regime in Germany's federal system. A contribution is made to nascent debates about the potential of managerial tools in systems of negotiated decision-making. The paper shows how performance management is adapted to the institutional logic of multi-level administrative coordination and serves as a facilitator of cross-level coordination. Journal: Public Management Review Pages: 940-959 Issue: 7 Volume: 17 Year: 2015 Month: 8 X-DOI: 10.1080/14719037.2015.1029345 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029345 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:940-959 Template-Type: ReDIF-Article 1.0 Author-Name: Per Lægreid Author-X-Name-First: Per Author-X-Name-Last: Lægreid Author-Name: Lise H. Rykkja Author-X-Name-First: Lise H. Author-X-Name-Last: Rykkja Title: Hybrid Collaborative Arrangements: The welfare administration in Norway - between hierarchy and network Abstract: This paper uses a survey to analyse how administrative executives perceive coordination following the reform of the Norwegian Labour and Welfare Administration. Applying a structural and cultural perspective, it examines the relationship between coordination mechanisms, cultural features and perceived coordination quality. The executives identify strongly with finding joint solutions and getting public organizations to work together. Coordination by hierarchy and networks co-exist, but the hierarchical dimension dominates. Vertical coordination is regarded as quite good, while horizontal coordination is seen as rather poor. The relationship between coordination mechanisms, cultural features and coordination quality are rather ambiguous and loose, however. Journal: Public Management Review Pages: 960-980 Issue: 7 Volume: 17 Year: 2015 Month: 8 X-DOI: 10.1080/14719037.2015.1029349 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029349 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:960-980 Template-Type: ReDIF-Article 1.0 Author-Name: Joris Voets Author-X-Name-First: Joris Author-X-Name-Last: Voets Author-Name: Koen Verhoest Author-X-Name-First: Koen Author-X-Name-Last: Verhoest Author-Name: Astrid Molenveld Author-X-Name-First: Astrid Author-X-Name-Last: Molenveld Title: Coordinating for Integrated Youth Care: The need for smart metagovernance Abstract: Integrated youth care (IYC) requires co-ordination between many (semi-)autonomous actors, which can be achieved with a collaborative governance regime (CGR). Smart metagovernance by central government is imperative herein, choosing the mix of metagovernance roles at the right time for the issue at hand. Using a single case study of IYC in Flanders (Belgium), this article shows how important and difficult metagovernance is. Framing, designing, managing and participating in a CGR requires metagovernors to know when to allow for autonomy and dialogue, and when to use the 'shadow of hierarchy'. Journal: Public Management Review Pages: 981-1001 Issue: 7 Volume: 17 Year: 2015 Month: 8 X-DOI: 10.1080/14719037.2015.1029347 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029347 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:981-1001 Template-Type: ReDIF-Article 1.0 Author-Name: John Halligan Author-X-Name-First: John Author-X-Name-Last: Halligan Title: Coordination of Welfare Through a Large Integrated Organization: The Australian department of human services Abstract: An integrated organization is one option for handling the provision of services in a welfare state. Australia's welfare administration is centred on a mega department, the largest within the public service, with wide delivery responsibilities. Integration means that many welfare relationships are largely internalized, but this does not preclude the horizontal and vertical coordination problems of a large and complex organization, particularly where elements of the policy system extend outside. The research examines how to explain the use of an integrative form of coordination for service delivery, and how policy and implementation is coordinated. Journal: Public Management Review Pages: 1002-1020 Issue: 7 Volume: 17 Year: 2015 Month: 8 X-DOI: 10.1080/14719037.2015.1029346 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029346 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:1002-1020 Template-Type: ReDIF-Article 1.0 Author-Name: Külli Sarapuu Author-X-Name-First: Külli Author-X-Name-Last: Sarapuu Author-Name: Veiko Lember Author-X-Name-First: Veiko Author-X-Name-Last: Lember Title: Coordination Through Contracting: Experience with the Estonian: out-of-hospital emergency medicine Abstract: The article examines the effects of market-type contracting on the capacity of the government to integrate public service stakeholders and to assure coherence in service provision. The study focuses on the case of the Estonian out-of-hospital emergency medical care and analyses it through an analytical framework, concentrating on basic coordination mechanisms, coordination resources and their application in a specific policy field. It is found that effective market-based coordination presumes long-term learning and the use of various coordination resources that go beyond simple bargaining. In addition, contracting for service delivery has a significant influence on the capacity of the government to coordinate both policy-making and the interlinkages of different policies. Journal: Public Management Review Pages: 1021-1039 Issue: 7 Volume: 17 Year: 2015 Month: 8 X-DOI: 10.1080/14719037.2015.1029350 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029350 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:1021-1039 Template-Type: ReDIF-Article 1.0 Author-Name: Maria Cucciniello Author-X-Name-First: Maria Author-X-Name-Last: Cucciniello Author-Name: Claudia Guerrazzi Author-X-Name-First: Claudia Author-X-Name-Last: Guerrazzi Author-Name: Greta Nasi Author-X-Name-First: Greta Author-X-Name-Last: Nasi Author-Name: Edoardo Ongaro Author-X-Name-First: Edoardo Author-X-Name-Last: Ongaro Title: Coordination Mechanisms for Implementing Complex Innovations in the Health Care Sector Abstract: Coordination is a central element in the public sector, especially for introducing complex innovations. In health care, this issue takes on great importance since many stakeholders are involved, pursuing multiple interests, and influencing the outputs and outcomes of the health care system. This paper discusses the introduction of a specific health care innovation (i.e. electronic patient records) in two Italian regions, and it aims to contribute to the debate on coordination in health care, depicting the coordination mechanisms that took place in two different contexts in order to introduce the same kind of innovation, and highlighting any potential enabling conditions. Journal: Public Management Review Pages: 1040-1060 Issue: 7 Volume: 17 Year: 2015 Month: 8 X-DOI: 10.1080/14719037.2015.1029348 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029348 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:1040-1060 Template-Type: ReDIF-Article 1.0 Author-Name: Jesse W. Campbell Author-X-Name-First: Jesse W. Author-X-Name-Last: Campbell Author-Name: Tobin Im Author-X-Name-First: Tobin Author-X-Name-Last: Im Title: Identification and Trust in Public Organizations: A communicative approach Abstract: Little empirical research has examined the link between organizational identification and organizational trust. Identification presupposes a level of consistency in its object, and this study proposes that trust can reduce uncertainty between organization and employee, enabling a bond between the two to form. Secondly, this research looks at how interaction with various organizational groups may affect organizational trust, thereby indirectly encouraging identification. It is thus proposed that organizational trust should be understood as an important mechanism mediating the relationship between interaction with employees at different levels of the organizational hierarchy and identification with the organization as a whole. Journal: Public Management Review Pages: 1065-1084 Issue: 8 Volume: 17 Year: 2015 Month: 9 X-DOI: 10.1080/14719037.2014.881531 File-URL: http://hdl.handle.net/10.1080/14719037.2014.881531 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1065-1084 Template-Type: ReDIF-Article 1.0 Author-Name: Rachel Slater Author-X-Name-First: Rachel Author-X-Name-Last: Slater Author-Name: Mike Aiken Author-X-Name-First: Mike Author-X-Name-Last: Aiken Title: Can't You Count? Public Service Delivery and Standardized Measurement Challenges - The Case of Community Composting Abstract: Performance measurement is increasingly important for UK third sector organizations (TSOs) driven in part by policymakers' interest in harnessing them as deliverers of public services. This article examines a developing and little researched constituency of TSOs - community composters - which has become attractive to policymakers facing obligations to reduce, recycle, and reuse waste. The research, which included the first extensive survey of this constituency combined with a purposive case study investigation, found a highly diverse set of organizations. The analysis proposes five types of community composters and explores the challenges to developing a standardized measurement regime. Journal: Public Management Review Pages: 1085-1102 Issue: 8 Volume: 17 Year: 2015 Month: 9 X-DOI: 10.1080/14719037.2014.881532 File-URL: http://hdl.handle.net/10.1080/14719037.2014.881532 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1085-1102 Template-Type: ReDIF-Article 1.0 Author-Name: Christopher D. Higgins Author-X-Name-First: Christopher D. Author-X-Name-Last: Higgins Author-Name: Ahmed Shafiqul Huque Author-X-Name-First: Ahmed Shafiqul Author-X-Name-Last: Huque Title: Public Money and Mickey Mouse: Evaluating performance and accountability in the Hong Kong Disneyland joint venture public-private partnership Abstract: Joint venture public-private partnerships (PPPs) allow partners to share in the risks and rewards of joint production. But the literature offers little theoretical guidance on assessing performance and accountability in this type of PPP. This article fills this gap by examining joint ventures as PPPs and formulates a comprehensive performance evaluation framework. Its application to the case of Hong Kong's Disneyland Resort reveals a project that has endured several challenges related to achieving objectives, ensuring cooperation among partners, and upholding principles of democratic accountability. Outcomes from this study offer new insight into an underexplored aspect of PPP research. Journal: Public Management Review Pages: 1103-1123 Issue: 8 Volume: 17 Year: 2015 Month: 9 X-DOI: 10.1080/14719037.2014.881533 File-URL: http://hdl.handle.net/10.1080/14719037.2014.881533 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1103-1123 Template-Type: ReDIF-Article 1.0 Author-Name: Mark Gatenby Author-X-Name-First: Mark Author-X-Name-Last: Gatenby Author-Name: Chris Rees Author-X-Name-First: Chris Author-X-Name-Last: Rees Author-Name: Catherine Truss Author-X-Name-First: Catherine Author-X-Name-Last: Truss Author-Name: Kerstin Alfes Author-X-Name-First: Kerstin Author-X-Name-Last: Alfes Author-Name: Emma Soane Author-X-Name-First: Emma Author-X-Name-Last: Soane Title: Managing Change, or Changing Managers? The role of middle managers in UK public service reform Abstract: Drawing upon interview data from three case study organizations, we examine the role of middle managers in UK public service reform. Using theory fragments from organizational ecology and role theory, we develop three role archetypes that middle managers might be enacting. We find that rather than wholesale enactment of a 'change agent' role, middle managers are balancing three predominant, but often conflicting, change-related roles: as 'government agent', 'diplomat administrator' and, less convincingly, 'entrepreneurial leader'. Central government targets are becoming the main preoccupation for middle managers across many public services and they represent a dominant constraint on allowing 'managers to manage'. Journal: Public Management Review Pages: 1124-1145 Issue: 8 Volume: 17 Year: 2015 Month: 9 X-DOI: 10.1080/14719037.2014.895028 File-URL: http://hdl.handle.net/10.1080/14719037.2014.895028 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1124-1145 Template-Type: ReDIF-Article 1.0 Author-Name: Deneen M. Hatmaker Author-X-Name-First: Deneen M. Author-X-Name-Last: Hatmaker Title: Bringing Networks In: A model of organizational socialization in the public sector Abstract: Integrating new employees so that they perform well, fit in well and are committed to the agency is a salient concern for public managers. Organizational socialization is the process by which new employees learn the knowledge, skills and values required to become organizational members. This article develops a model of organizational socialization grounded in newcomer social networks and set within a context of public service identity. Social network theory and methods offer a means for examining and interpreting patterns of interactions between newcomers and organizational members. This article concludes with propositions for future studies of organizational socialization and social networks. Journal: Public Management Review Pages: 1146-1164 Issue: 8 Volume: 17 Year: 2015 Month: 9 X-DOI: 10.1080/14719037.2014.895029 File-URL: http://hdl.handle.net/10.1080/14719037.2014.895029 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1146-1164 Template-Type: ReDIF-Article 1.0 Author-Name: Rick Vogel Author-X-Name-First: Rick Author-X-Name-Last: Vogel Author-Name: Doris Masal Author-X-Name-First: Doris Author-X-Name-Last: Masal Title: Public Leadership: A review of the literature and framework for future research Abstract: This study analyses and reviews the literature on public leadership with a novel combination of bibliometric methods. We detect four generic approaches to public leadership (i.e. a functionalist, a behavioural, a biographical and a reformist approach) which differ with regard to their philosophy of science (i.e. objective vs subjective) and level of analysis (i.e. micro-level vs multi-level). From our findings, we derive four directions for future research which involve shifting the focus from the aspect of 'leadership' to the element of 'public', from simplicity to complexity, from universalism to cultural relativism and from public leadership to public followership. Journal: Public Management Review Pages: 1165-1189 Issue: 8 Volume: 17 Year: 2015 Month: 9 X-DOI: 10.1080/14719037.2014.895031 File-URL: http://hdl.handle.net/10.1080/14719037.2014.895031 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1165-1189 Template-Type: ReDIF-Article 1.0 Author-Name: Chung-An Chen Author-X-Name-First: Chung-An Author-X-Name-Last: Chen Author-Name: Chih-Wei Hsieh Author-X-Name-First: Chih-Wei Author-X-Name-Last: Hsieh Title: Does Pursuing External Incentives Compromise Public Service Motivation? Comparing the effects of job security and high pay Abstract: The pursuit of both job security and high pay as main reasons for job selection, according to self-determination theory (SDT), implies that people are controlled by external conditions (i.e. external regulation) and thus unlikely to be driven by altruistic values. Conceptually, however, pursuing high pay and pursuing job security seemingly carry disparate connotations. While the former signifies the love of money, which is thought to be incompatible with public service motivation (PSM), the latter accompanies motivation crowding-in, which may correlate positively with PSM. We tested this proposition by using the data collected from 514 municipal middle managers in Taiwan, and it received strong support. Results further show that pay satisfaction moderates the negative relationship between pursuing high pay and PSM. In the conclusion, we discuss how these findings shed light on contemporary administrative reform. Journal: Public Management Review Pages: 1190-1213 Issue: 8 Volume: 17 Year: 2015 Month: 9 X-DOI: 10.1080/14719037.2014.895032 File-URL: http://hdl.handle.net/10.1080/14719037.2014.895032 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1190-1213 Template-Type: ReDIF-Article 1.0 Author-Name: James Gerard Caillier Author-X-Name-First: James Gerard Author-X-Name-Last: Caillier Title: Towards A Better Understanding of Public Service Motivation and Mission Valence in Public Agencies Abstract: Research has not fully considered how public service motivation (PSM) and mission valence may work together to influence job satisfaction, extra-role behaviours, and turnover intentions. As a result, a causal model was developed and tested on local, state, and federal government employees in the United States. The results indicate that PSM had a direct effect on mission valence and extra-role behaviours. They also revealed that mission valence fully mediated the relationship between PSM and job satisfaction and partially mediated the relationship between PSM and extra-role behaviours. On the other hand, mission valence did not mediate the relationship between PSM and turnover intentions. These findings are thoroughly discussed in this article. Journal: Public Management Review Pages: 1217-1236 Issue: 9 Volume: 17 Year: 2015 Month: 10 X-DOI: 10.1080/14719037.2014.895033 File-URL: http://hdl.handle.net/10.1080/14719037.2014.895033 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1217-1236 Template-Type: ReDIF-Article 1.0 Author-Name: Siv Vangen Author-X-Name-First: Siv Author-X-Name-Last: Vangen Author-Name: John Paul Hayes Author-X-Name-First: John Paul Author-X-Name-Last: Hayes Author-Name: Chris Cornforth Author-X-Name-First: Chris Author-X-Name-Last: Cornforth Title: Governing Cross-Sector, Inter-Organizational Collaborations Abstract: This article addresses the governance of cross-sector, inter-organizational collaboration in the context of public administration and management. It conceptualizes the governance of collaborations in terms of structures and processes that enable actors to direct, coordinate and allocate resources for the collaboration as a whole and to account for its activities. It argues that the need to pay attention to considerations of 'collaborative governance' and 'governing collaboration' in cross-sector collaborations gives rise to a number of challenges and tensions that need to be addressed if the governance form is to be sustained and the collaboration is to yield advantage. Journal: Public Management Review Pages: 1237-1260 Issue: 9 Volume: 17 Year: 2015 Month: 10 X-DOI: 10.1080/14719037.2014.903658 File-URL: http://hdl.handle.net/10.1080/14719037.2014.903658 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1237-1260 Template-Type: ReDIF-Article 1.0 Author-Name: Marianne Afanassieva Author-X-Name-First: Marianne Author-X-Name-Last: Afanassieva Title: Survival Through Networks: The 'grip' of the administrative links in the Russian post-Soviet context Abstract: Based on an analysis of the post-Soviet transformation experience of four defence sector organizations in a Russian region where the defence sector occupies a substantial part of the local economy, this article develops a typology of network relationships: Grooved Inter-relationship Patterns (Gr'ip) networks and Fluid Inter-relationship Patterns (Fl'ip) networks. This typology can be applied to a range of transition/emerging market and low system trust contexts. Gr'ip networks, in this case, represent the persisting legacy of the Soviet command-administrative system. Fl'ip networks are here an attempt by the defence companies to link into the civilian supply chains of a developing market economy. This article argues that Gr'ip networks had and still have a crucial role to play in Russian enterprises' survival and development. Journal: Public Management Review Pages: 1261-1281 Issue: 9 Volume: 17 Year: 2015 Month: 10 X-DOI: 10.1080/14719037.2014.906964 File-URL: http://hdl.handle.net/10.1080/14719037.2014.906964 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1261-1281 Template-Type: ReDIF-Article 1.0 Author-Name: Arild Wæraas Author-X-Name-First: Arild Author-X-Name-Last: Wæraas Author-Name: Hilde Bjørnå Author-X-Name-First: Hilde Author-X-Name-Last: Bjørnå Author-Name: Turid Moldenæs Author-X-Name-First: Turid Author-X-Name-Last: Moldenæs Title: Place, Organization, Democracy: Three Strategies For Municipal Branding Abstract: We develop a typology for analysing branding processes in municipalities: a place, organizational and democracy branding strategy. Our main contribution is to expand the view of municipalities as places, taking the debate on the branding of cities, regions and municipalities in a more nuanced direction. Our findings show that the place branding perspective is insufficient for understanding branding efforts; in fact, organizational branding is the most prevalent strategy. However, democracy branding is also strongly present. Using logistic regression, we conclude that the place branding debate should be nuanced by what we know about municipal size, identity and perceived media influence. Journal: Public Management Review Pages: 1282-1304 Issue: 9 Volume: 17 Year: 2015 Month: 10 X-DOI: 10.1080/14719037.2014.906965 File-URL: http://hdl.handle.net/10.1080/14719037.2014.906965 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1282-1304 Template-Type: ReDIF-Article 1.0 Author-Name: Sorin Dan Author-X-Name-First: Sorin Author-X-Name-Last: Dan Author-Name: Christopher Pollitt Author-X-Name-First: Christopher Author-X-Name-Last: Pollitt Title: NPM Can Work: An optimistic review of the impact of New Public Management reforms in central and eastern Europe Abstract: This article reviews the New Public Management (NPM) literature in central and eastern Europe (CEE) with the aim of assessing whether reforms have 'worked'. Increasingly, academics have tended to argue against the suitability of NPM instruments in this region. To understand the impact of this much-debated policy, we first propose a classification of the impacts of NPM geared to the realities of central and eastern European states. Then, we use this classification to carefully review empirical studies across the region over the past 10 years. Unlike much of the recent academic literature, we suggest that NPM can work. NPM policy has not always been successful to the extent expected and promoted, but there is enough evidence to show that some of the central ideas in NPM have led to improvements in public service organization or provision across different organizational settings. An adequate degree of administrative capacity, sustained reform over time and a 'fitting context' are the main factors that can tip the scale for the success of these management instruments. The article provides a fresh and transparent assessment of a major administrative development in a growing region with implications for other parts of the world that experience similar challenges and opportunities. Journal: Public Management Review Pages: 1305-1332 Issue: 9 Volume: 17 Year: 2015 Month: 10 X-DOI: 10.1080/14719037.2014.908662 File-URL: http://hdl.handle.net/10.1080/14719037.2014.908662 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1305-1332 Template-Type: ReDIF-Article 1.0 Author-Name: W. H. Voorberg Author-X-Name-First: W. H. Author-X-Name-Last: Voorberg Author-Name: V. J. J. M. Bekkers Author-X-Name-First: V. J. J. M. Author-X-Name-Last: Bekkers Author-Name: L. G. Tummers Author-X-Name-First: L. G. Author-X-Name-Last: Tummers Title: A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey Abstract: This article presents a systematic review of 122 articles and books (1987-2013) of co-creation/co-production with citizens in public innovation. It analyses (a) the objectives of co-creation and co-production, (b) its influential factors and (c) the outcomes of co-creation and co-production processes. It shows that most studies focus on the identification of influential factors, while hardly any attention is paid to the outcomes. Future studies could focus on outcomes of co-creation/co-production processes. Furthermore, more quantitative studies are welcome, given the qualitative, case study, dominance in the field. We conclude with a research agenda to tackle methodological, theoretical and empirical lacunas. Journal: Public Management Review Pages: 1333-1357 Issue: 9 Volume: 17 Year: 2015 Month: 10 X-DOI: 10.1080/14719037.2014.930505 File-URL: http://hdl.handle.net/10.1080/14719037.2014.930505 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1333-1357 Template-Type: ReDIF-Article 1.0 Author-Name: John Boswell Author-X-Name-First: John Author-X-Name-Last: Boswell Author-Name: Catherine Settle Author-X-Name-First: Catherine Author-X-Name-Last: Settle Author-Name: Anni Dugdale Author-X-Name-First: Anni Author-X-Name-Last: Dugdale Title: Who Speaks, and in What Voice? The Challenge of Engaging 'The Public' in Health Policy Decision-Making Abstract: Despite widespread calls for greater public involvement in governance, especially in relation to health policy, significant challenges remain in identifying any such legitimate 'public' voice. This research investigates this problem through a case study. It examines how actors experienced and interpreted a government-commissioned citizen's jury on health spending prioritization in relation to the work of the local health care consumers' organization. The analysis highlights an unproductive tension around this encounter, and points to more complementary ways in which such top-down and bottom-up efforts might be coordinated. It, therefore, contributes significantly to efforts to strengthen the public voice in contemporary health governance. Journal: Public Management Review Pages: 1358-1374 Issue: 9 Volume: 17 Year: 2015 Month: 10 X-DOI: 10.1080/14719037.2014.943269 File-URL: http://hdl.handle.net/10.1080/14719037.2014.943269 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1358-1374 Template-Type: ReDIF-Article 1.0 Author-Name: Mabel Yeo Author-X-Name-First: Mabel Author-X-Name-Last: Yeo Author-Name: Subramaniam Ananthram Author-X-Name-First: Subramaniam Author-X-Name-Last: Ananthram Author-Name: Stephen T. T. Teo Author-X-Name-First: Stephen T. T. Author-X-Name-Last: Teo Author-Name: Cecil A. Pearson Author-X-Name-First: Cecil A. Author-X-Name-Last: Pearson Title: Leader-Member Exchange and Relational Quality in a Singapore Public Sector Organization Abstract: An objective of Singapore's ongoing public sector reform (PS21) requires agencies to focus on getting the best out of its employees. One way of doing this is by creating a positive leader-member exchange (LMX) relationship, enabling supervisors to motivate their subordinates towards the development of organizational citizenship behaviours (OCBs). This article reports the extent of LMX and relational quality in a public sector agency experiencing PS21 reform and high staff turnover. In addition, we examined the effects of organizational justice perceptions and job satisfaction towards a subordinates' OCB. A path model was developed to examine the relationships between LMX, organizational justice, job satisfaction, and OCB and tested by applying LMX theory. The path analysis results showed that LMX mediates the relationship between organizational justice perceptions and OCB. The results also showed that one's job satisfaction led to higher level of OCB. The study findings have implications for theory and practice which have been presented in the discussion section. Journal: Public Management Review Pages: 1379-1402 Issue: 10 Volume: 17 Year: 2015 Month: 11 X-DOI: 10.1080/14719037.2013.806573 File-URL: http://hdl.handle.net/10.1080/14719037.2013.806573 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1379-1402 Template-Type: ReDIF-Article 1.0 Author-Name: Simone V. de Souza Author-X-Name-First: Simone V. Author-X-Name-Last: de Souza Author-Name: Brian E. Dollery Author-X-Name-First: Brian E. Author-X-Name-Last: Dollery Author-Name: Michael A. Kortt Author-X-Name-First: Michael A. Author-X-Name-Last: Kortt Title: De-Amalgamation in Action: The Queensland experience Abstract: While a substantial theoretical and empirical literature has examined compulsory local government consolidation, little is known about de-amalgamation after forced mergers. Following the controversial 2008 Queensland local government amalgamation programme, which saw a radical reduction in the number of local councils, four forcibly merged councils have finally begun to de-amalgamate following successful plebiscites. This paper traces the extraordinary Queensland de-amalgamation process from its inception and attempts to place it in a broader conceptual framework. The paper provides a critical assessment of Queensland de-amalgamation policy development and implementation and seeks to draw broader public policy lessons for structural reform in local government. Journal: Public Management Review Pages: 1403-1424 Issue: 10 Volume: 17 Year: 2015 Month: 11 X-DOI: 10.1080/14719037.2014.930506 File-URL: http://hdl.handle.net/10.1080/14719037.2014.930506 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1403-1424 Template-Type: ReDIF-Article 1.0 Author-Name: Chaojie Liu Author-X-Name-First: Chaojie Author-X-Name-Last: Liu Author-Name: Timothy Bartram Author-X-Name-First: Timothy Author-X-Name-Last: Bartram Author-Name: Gian Casimir Author-X-Name-First: Gian Author-X-Name-Last: Casimir Author-Name: Sandra G. Leggat Author-X-Name-First: Sandra G. Author-X-Name-Last: Leggat Title: The Link Between Participation in Management Decision-Making and Quality of Patient Care as Perceived by Chinese Doctors Abstract: This study examined whether and how participation by doctors in management decision-making was associated with patient care. A questionnaire survey was conducted in three hospitals operating in China. Staff members of the selected hospitals were invited to participate in the survey, measuring perceived quality of patient care, employee participation in management decisions, psychological empowerment and affective commitment. This study focuses on the results of the 160 doctors employed by the hospitals who completed the questionnaire. The study found that psychological empowerment and affective commitment mediated the relationship between participation in management decisions and the quality of patient care as perceived by the doctors. Implications are drawn for public management practice in Chinese health care settings. Journal: Public Management Review Pages: 1425-1443 Issue: 10 Volume: 17 Year: 2015 Month: 11 X-DOI: 10.1080/14719037.2014.930507 File-URL: http://hdl.handle.net/10.1080/14719037.2014.930507 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1425-1443 Template-Type: ReDIF-Article 1.0 Author-Name: Marco Seeber Author-X-Name-First: Marco Author-X-Name-Last: Seeber Author-Name: Benedetto Lepori Author-X-Name-First: Benedetto Author-X-Name-Last: Lepori Author-Name: Martina Montauti Author-X-Name-First: Martina Author-X-Name-Last: Montauti Author-Name: Jürgen Enders Author-X-Name-First: Jürgen Author-X-Name-Last: Enders Author-Name: Harry de Boer Author-X-Name-First: Harry Author-X-Name-Last: de Boer Author-Name: Elke Weyer Author-X-Name-First: Elke Author-X-Name-Last: Weyer Author-Name: Ivar Bleiklie Author-X-Name-First: Ivar Author-X-Name-Last: Bleiklie Author-Name: Kristin Hope Author-X-Name-First: Kristin Author-X-Name-Last: Hope Author-Name: Svein Michelsen Author-X-Name-First: Svein Author-X-Name-Last: Michelsen Author-Name: Gigliola Nyhagen Mathisen Author-X-Name-First: Gigliola Nyhagen Author-X-Name-Last: Mathisen Author-Name: Nicoline Frølich Author-X-Name-First: Nicoline Author-X-Name-Last: Frølich Author-Name: Lisa Scordato Author-X-Name-First: Lisa Author-X-Name-Last: Scordato Author-Name: Bjørn Stensaker Author-X-Name-First: Bjørn Author-X-Name-Last: Stensaker Author-Name: Erica Waagene Author-X-Name-First: Erica Author-X-Name-Last: Waagene Author-Name: Zarko Dragsic Author-X-Name-First: Zarko Author-X-Name-Last: Dragsic Author-Name: Peter Kretek Author-X-Name-First: Peter Author-X-Name-Last: Kretek Author-Name: Georg Krücken Author-X-Name-First: Georg Author-X-Name-Last: Krücken Author-Name: António Magalhães Author-X-Name-First: António Author-X-Name-Last: Magalhães Author-Name: Filipa M. Ribeiro Author-X-Name-First: Filipa M. Author-X-Name-Last: Ribeiro Author-Name: Sofia Sousa Author-X-Name-First: Sofia Author-X-Name-Last: Sousa Author-Name: Amélia Veiga Author-X-Name-First: Amélia Author-X-Name-Last: Veiga Author-Name: Rui Santiago Author-X-Name-First: Rui Author-X-Name-Last: Santiago Author-Name: Giulio Marini Author-X-Name-First: Giulio Author-X-Name-Last: Marini Author-Name: Emanuela Reale Author-X-Name-First: Emanuela Author-X-Name-Last: Reale Title: European Universities as Complete Organizations? Understanding Identity, Hierarchy and Rationality in Public Organizations Abstract: This article investigates the form of European universities to determine the extent to which they resemble the characteristics of complete organizations and whether the forms are associated with modernization policy pressure, national institutional frames and organizational characteristics. An original data set of twenty-six universities from eight countries was used. Specialist universities have a stronger identity, whereas the level of hierarchy and rationality is clearly associated with the intensity of modernization policies. At the same time, evidence suggests limitations for universities to become complete, as mechanisms allowing the development of some dimensions seemingly constrain the capability to develop others. Journal: Public Management Review Pages: 1444-1474 Issue: 10 Volume: 17 Year: 2015 Month: 11 X-DOI: 10.1080/14719037.2014.943268 File-URL: http://hdl.handle.net/10.1080/14719037.2014.943268 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1444-1474 Template-Type: ReDIF-Article 1.0 Author-Name: Valérie Pattyn Author-X-Name-First: Valérie Author-X-Name-Last: Pattyn Title: Explaining Variance in Policy Evaluation Regularity. The Case of the Flemish Public Sector Abstract: The objective of the article is to identify the conditions that best explain organizational variance in policy evaluation regularity. Relying on the innovative Most Similar Different Outcome/Most Different Similar Outcome technique, we examine the explanatory ability of a range of organizational attributes applied to eighteen Flemish public sector organizations (Belgium). The conditions that relate to the source of evaluation demand, in its broadest sense, are of key importance. We refer to the role of the sector minister and other organizations in demanding evaluations, as well as to the media and parliamentary attention and the influence of EU evaluation clauses. Journal: Public Management Review Pages: 1475-1495 Issue: 10 Volume: 17 Year: 2015 Month: 11 X-DOI: 10.1080/14719037.2014.943270 File-URL: http://hdl.handle.net/10.1080/14719037.2014.943270 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1475-1495 Template-Type: ReDIF-Article 1.0 Author-Name: Liza Ireni Saban Author-X-Name-First: Liza Ireni Author-X-Name-Last: Saban Title: Entrepreneurial Brokers in Disaster Response Network in Typhoon Haiyan in the Philippines Abstract: Entrepreneurial brokers play a major role in governance networks in a disaster response setting. By identifying patterns of interactions between members in a network of embedded ties, we can explore the strategic use of brokers to mobilize an effective coordination system in the case of the 2013 Philippines disaster. Empirical data were gathered from reported interactions beginning 2 days after Typhoon Haiyan for the following 4 weeks. This paper concludes with practical-based recommendations for international and local agencies to enhance their organizational competencies to serve as entrepreneurial brokers in emergency management. Journal: Public Management Review Pages: 1496-1517 Issue: 10 Volume: 17 Year: 2015 Month: 11 X-DOI: 10.1080/14719037.2014.943271 File-URL: http://hdl.handle.net/10.1080/14719037.2014.943271 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1496-1517 Template-Type: ReDIF-Article 1.0 Author-Name: Derrick M. Anderson Author-X-Name-First: Derrick M. Author-X-Name-Last: Anderson Author-Name: Barry C. Edwards Author-X-Name-First: Barry C. Author-X-Name-Last: Edwards Title: Unfulfilled Promise: Laboratory experiments in public management research Abstract: We make the case for increased laboratory experimentation in public management research. Laboratory experiments can generate useful knowledge, particularly in testing causal relationships among constructs of interest. The challenge in this regard is one of identifying the appropriate role for experiments in a greater knowledge production enterprise. Although laboratory experiments are underutilized, they have proffered important knowledge contributions to the field, especially in areas of decision-making and, increasingly, motivation. Because practical problems may pose a greater obstacle to laboratory experimentation in public management than epistemological issues, we address external validity and the cost of conducting laboratory experiments before concluding with suggestions for future research. Journal: Public Management Review Pages: 1518-1542 Issue: 10 Volume: 17 Year: 2015 Month: 11 X-DOI: 10.1080/14719037.2014.943272 File-URL: http://hdl.handle.net/10.1080/14719037.2014.943272 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1518-1542 Template-Type: ReDIF-Article 1.0 Author-Name: Jesper Rosenberg Hansen Author-X-Name-First: Jesper Author-X-Name-Last: Rosenberg Hansen Author-Name: Ewan Ferlie Author-X-Name-First: Ewan Author-X-Name-Last: Ferlie Title: Applying Strategic Management Theories in Public Sector Organizations: Developing a typology Abstract: This article discusses the utility of two different strategic management theories in different types of public organizations including contemporary New Public Management-based public organizations, namely Porter's strategic positioning model and the resource-based view of strategy. We argue that possibilities for applying these theories vary depending on the type of public organizations involved, and are less appropriate in traditional settings but more relevant in autonomized and market-like service-delivery organizations. We further propose that their increased applicability depends on three specific conditions: the degree of administrative autonomy, performance-based budgeting and market-like competition. We give empirical examples drawn from public services in the UK and Denmark. We call for more exploration of these (and other) strategic management approaches within contemporary public services organisations but also more exploration of the limitations of these frameworks. Journal: Public Management Review Pages: 1-19 Issue: 1 Volume: 18 Year: 2016 Month: 1 X-DOI: 10.1080/14719037.2014.957339 File-URL: http://hdl.handle.net/10.1080/14719037.2014.957339 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:1-19 Template-Type: ReDIF-Article 1.0 Author-Name: Pauline Allen Author-X-Name-First: Pauline Author-X-Name-Last: Allen Author-Name: David Hughes Author-X-Name-First: David Author-X-Name-Last: Hughes Author-Name: Peter Vincent-Jones Author-X-Name-First: Peter Author-X-Name-Last: Vincent-Jones Author-Name: Christina Petsoulas Author-X-Name-First: Christina Author-X-Name-Last: Petsoulas Author-Name: Shane Doheny Author-X-Name-First: Shane Author-X-Name-Last: Doheny Author-Name: Jennifer A. Roberts Author-X-Name-First: Jennifer A. Author-X-Name-Last: Roberts Title: Public Contracts as Accountability Mechanisms: Assuring quality in public health care in England and Wales Abstract: Contracting in the public sector is designed to enhance the accountability of service providers to their funders. The idea is that quality is improved by the use of service specifications, monitoring of performance and imposition of contractual sanctions. Socio-legal and economic theories of contract indicate that it will be difficult to make and enforce contracts to achieve this. The results of a study of National Health Services contracting in England and Wales are reported. We conclude that contracts alone are not sufficient to improve accountability - collibration of various regulatory measures (including more hierarchical mechanisms such as performance targets) is required. Journal: Public Management Review Pages: 20-39 Issue: 1 Volume: 18 Year: 2016 Month: 1 X-DOI: 10.1080/14719037.2014.957341 File-URL: http://hdl.handle.net/10.1080/14719037.2014.957341 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:20-39 Template-Type: ReDIF-Article 1.0 Author-Name: Young-joo Lee Author-X-Name-First: Young-joo Author-X-Name-Last: Lee Author-Name: Meghna Sabharwal Author-X-Name-First: Meghna Author-X-Name-Last: Sabharwal Title: Education-Job Match, Salary, and Job Satisfaction Across the Public,, Non-Profit, and For-Profit Sectors: Survey of recent college graduates Abstract: Using data from the 2006 Survey of Recent College Graduates, this study examines how education-job match and salary may explain recent college graduates' job satisfaction in the public, non-profit, and for-profit sectors. The results imply that while education-job match increases job satisfaction in all three sectors, for-profit workers may compensate the loss in job satisfaction due to poor match with increased satisfaction from higher salary. The findings suggest that, in the public and non-profit sectors, increased salary cannot make up the loss in job satisfaction from poor education-job match as much as it does in the for-profit sector. Journal: Public Management Review Pages: 40-64 Issue: 1 Volume: 18 Year: 2016 Month: 1 X-DOI: 10.1080/14719037.2014.957342 File-URL: http://hdl.handle.net/10.1080/14719037.2014.957342 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:40-64 Template-Type: ReDIF-Article 1.0 Author-Name: Claes Högström Author-X-Name-First: Claes Author-X-Name-Last: Högström Author-Name: Sara Davoudi Author-X-Name-First: Sara Author-X-Name-Last: Davoudi Author-Name: Martin Löfgren Author-X-Name-First: Martin Author-X-Name-Last: Löfgren Author-Name: Mikael Johnson Author-X-Name-First: Mikael Author-X-Name-Last: Johnson Title: Relevant and Preferred Public Service: A study of user experiences and value creation in public transit Abstract: When public service success is dependent upon creating value that attracts users, public managers can benefit from adopting private sector principles. This article draws on the theory of attractive quality and strategic management research to focus on the theoretical and managerial implications of how organizations' resource allocations affect user experiences. The present study shows how public transit organizations' achievement of twenty-five different service requirements affected their offerings' relevance and preference among 930 users. This article increases the understanding of how strategic choices and prioritization between various service requirements affect both the effectiveness and efficiency of (public) service offerings. Journal: Public Management Review Pages: 65-90 Issue: 1 Volume: 18 Year: 2016 Month: 1 X-DOI: 10.1080/14719037.2014.957343 File-URL: http://hdl.handle.net/10.1080/14719037.2014.957343 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:65-90 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen J. Bailey Author-X-Name-First: Stephen J. Author-X-Name-Last: Bailey Author-Name: Ari-Veikko Anttiroiko Author-X-Name-First: Ari-Veikko Author-X-Name-Last: Anttiroiko Author-Name: Pekka Valkama Author-X-Name-First: Pekka Author-X-Name-Last: Valkama Title: Application of Baumol's Cost Disease to Public Sector Services: Conceptual, theoretical and empirical falsities Abstract: This paper argues that justifying lack of productivity improvements in public services by referring to Baumol's Cost Disease (BCD) is conceptually confused, theoretically misspecified and empirically blind. BCD misconceptualizes public services as categorically distinct from manufactured goods and is based on a theory of productivity not directly applicable to many public services, therefore failing to recognize evidence of substantial scope for improving public services' productivity. Analysis of the structural and behavioural unbundling of value creation and decomposition of professional skills in service provision leads this paper to conclude that public services are not as technologically non-progressive as BCD asserts. Journal: Public Management Review Pages: 91-109 Issue: 1 Volume: 18 Year: 2016 Month: 1 X-DOI: 10.1080/14719037.2014.958092 File-URL: http://hdl.handle.net/10.1080/14719037.2014.958092 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:91-109 Template-Type: ReDIF-Article 1.0 Author-Name: Alexander Kalgin Author-X-Name-First: Alexander Author-X-Name-Last: Kalgin Title: Implementation of Performance Management in Regional Government in Russia: Evidence of Data Manipulation Abstract: Public sector performance measurement may be affected by data manipulation. This study empirically explores strategies of data manipulation used by civil servants at the regional level in Russia. Twenty-five civil servants from three regional governments were interviewed. Two strategies were identified: 'prudent' bureaucrats kept a low profile by reporting 'more-normal-than-real' figures; 'reckless' bureaucrats aimed at inflating figures to maximize credit. Systematic application of these strategies produced a detectable bias in the overall performance data which were estimated using a nation-wide performance data set covering the period 2007-2011 (with a unified list of over 300 indicators from 83 regional governments). Journal: Public Management Review Pages: 110-138 Issue: 1 Volume: 18 Year: 2016 Month: 1 X-DOI: 10.1080/14719037.2014.965271 File-URL: http://hdl.handle.net/10.1080/14719037.2014.965271 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:110-138 Template-Type: ReDIF-Article 1.0 Author-Name: Marco Percoco Author-X-Name-First: Marco Author-X-Name-Last: Percoco Title: Strategic Planning and Institutional Collective Action in Italian Cities Abstract: Long-run and sustainable development is a main source of concern for contemporary cities. To address this issue, strategic plans have been introduced in several cities. In this paper, we investigate the determinants of strategic plan adoption in Italian cities by relying on the institutional collective action theory which predicts that collaboration among institutions is more likely to occur in areas with larger social capital stock and where public bodies share a common history of collaboration. Our econometric evidence shows that a larger stock of social capital and a history of past institutional collaboration increases the probability of adopting a strategic plan, confirming the central prediction of the institutional collective action theory. Journal: Public Management Review Pages: 139-158 Issue: 1 Volume: 18 Year: 2016 Month: 1 X-DOI: 10.1080/14719037.2014.969758 File-URL: http://hdl.handle.net/10.1080/14719037.2014.969758 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:139-158 Template-Type: ReDIF-Article 1.0 Author-Name: Robert Piehler Author-X-Name-First: Robert Author-X-Name-Last: Piehler Author-Name: Bernd W. Wirtz Author-X-Name-First: Bernd W. Author-X-Name-Last: Wirtz Author-Name: Peter Daiser Author-X-Name-First: Peter Author-X-Name-Last: Daiser Title: An Analysis of Continuity Intentions of eGovernment Portal Users Abstract: This study provides an integrative coherent model of continuity intentions in the context of electronic public service provision drawing from multiple theoretical research streams. Especially the role of citizens' expectations and their determinants for electronic public service delivery is discussed. The research model was empirically examined using a sample from four major German cities and structural equation modelling. The data show that the concepts of this multitheoretical approach are compatible and altogether provide a better understanding of citizens' cognitive processes leading to continued usage behaviour. Both theoretical and practical implications for public administration in general are derived. Journal: Public Management Review Pages: 163-198 Issue: 2 Volume: 18 Year: 2016 Month: 2 X-DOI: 10.1080/14719037.2014.965270 File-URL: http://hdl.handle.net/10.1080/14719037.2014.965270 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:163-198 Template-Type: ReDIF-Article 1.0 Author-Name: Tom Willems Author-X-Name-First: Tom Author-X-Name-Last: Willems Author-Name: Wouter Van Dooren Author-X-Name-First: Wouter Author-X-Name-Last: Van Dooren Title: (De)Politicization Dynamics in Public-Private Partnerships (PPPs): Lessons from a comparison between UK and Flemish PPP policy Abstract: This article analyses the (de)politicization dynamics in complex and technical matters like public-private partnerships, which is necessary given its social impact and budgetary consequences for the years and generations to come. The global financial crisis provides an excellent window of opportunity to present this argument, because PPP policy needs to reinvent itself. We argue that PPP policy needs to be (re)politicized at the broader societal and discursive levels, which means that their public nature is recognized and that policy alternatives are debated in the public forums. The 'Private Finance Initiative' reassessment process in the UK may serve as an example. Journal: Public Management Review Pages: 199-220 Issue: 2 Volume: 18 Year: 2016 Month: 2 X-DOI: 10.1080/14719037.2014.969759 File-URL: http://hdl.handle.net/10.1080/14719037.2014.969759 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:199-220 Template-Type: ReDIF-Article 1.0 Author-Name: Stijn Van Puyvelde Author-X-Name-First: Stijn Author-X-Name-Last: Van Puyvelde Author-Name: Ralf Caers Author-X-Name-First: Ralf Author-X-Name-Last: Caers Author-Name: Cind Du Bois Author-X-Name-First: Cind Author-X-Name-Last: Du Bois Author-Name: Marc Jegers Author-X-Name-First: Marc Author-X-Name-Last: Jegers Title: Managerial Objectives and the Governance of Public and Non-Profit Organizations Abstract: By investigating managerial objectives, we test the simultaneous need for both control (agency theory) and collaboration (stewardship theory) in public and non-profit governance. We construct a discrete choice experiment to elicit preferences of managers in Belgian public and non-profit nursing homes. The results confirm that boards of nursing homes may experience pressure to simultaneously control and collaborate with their managers, thereby suggesting that agency and stewardship theory can be combined into a more general internal governance framework. We conclude by providing some policy implications to improve public and non-profit governance. Journal: Public Management Review Pages: 221-237 Issue: 2 Volume: 18 Year: 2016 Month: 2 X-DOI: 10.1080/14719037.2014.969760 File-URL: http://hdl.handle.net/10.1080/14719037.2014.969760 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:221-237 Template-Type: ReDIF-Article 1.0 Author-Name: Valeria Guarneros-Meza Author-X-Name-First: Valeria Author-X-Name-Last: Guarneros-Meza Author-Name: Steve Martin Author-X-Name-First: Steve Author-X-Name-Last: Martin Title: Boundary Spanning in Local Public Service Partnerships: Coaches, advocates or enforcers? Abstract: This paper analyses the role of senior civil servants who work directly with local public service partnerships in the UK. It finds that their activities are welcomed by local actors and can have a positive impact on partnership working. They add value by acting as coaches who bring new ideas and help to build trust among local agencies and as advocates through being an important channel of communication between partnerships and national government. However, they struggle to facilitate more joined up working among national government departments whose differentiated regulatory and funding procedures impede attempts to collaborate at a local level. Journal: Public Management Review Pages: 238-257 Issue: 2 Volume: 18 Year: 2016 Month: 2 X-DOI: 10.1080/14719037.2014.969761 File-URL: http://hdl.handle.net/10.1080/14719037.2014.969761 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:238-257 Template-Type: ReDIF-Article 1.0 Author-Name: Kenneth J. Meier Author-X-Name-First: Kenneth J. Author-X-Name-Last: Meier Author-Name: Nathan Favero Author-X-Name-First: Nathan Author-X-Name-Last: Favero Author-Name: Mallory Compton Author-X-Name-First: Mallory Author-X-Name-Last: Compton Title: Social Context, Management, and Organizational Performance: When human capital and social capital serve as substitutes Abstract: Do internal (administrative human capital) and external (social capital) resources work to reinforce the effects of each other? Work from multiple disciplines has approached this question, and we advance this literature with a theory of social and administrative resources as potential substitutes for each other in the production of public education outcomes. We argue that social capital benefits some groups more than others and that it interacts with management to improve performance. We therefore expect the benefits associated with social capital to be non-uniform across community groups. Using education as our area of study, we find that social capital offers the most direct and unconditional benefits to white students but that management can use human capital resources to compensate disadvantaged students who may lack support and resources outside of the classroom. We do not find support for the expectation that social capital and human administrative capital reinforce the benefits of each other, but we find evidence that the two resource types are substitutable. This implies that management may substitute human capital resources when social capital is low to benefit public program performance. Journal: Public Management Review Pages: 258-277 Issue: 2 Volume: 18 Year: 2016 Month: 2 X-DOI: 10.1080/14719037.2014.984621 File-URL: http://hdl.handle.net/10.1080/14719037.2014.984621 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:258-277 Template-Type: ReDIF-Article 1.0 Author-Name: Martijn Van Den Hurk Author-X-Name-First: Martijn Author-X-Name-Last: Van Den Hurk Author-Name: Koen Verhoest Author-X-Name-First: Koen Author-X-Name-Last: Verhoest Title: The challenge of using standard contracts in public-private partnerships Abstract: A call for an increased use of standard contracts in public-private partnerships (PPPs) for infrastructure development is noticeable in practice. These contracts are expected to simplify and improve procurement by creating opportunities for learning, lower transaction costs, and better competition. This paper delineates standard contracts in PPP as a new venue for research and unfolds their potential impact. Here lies an important challenge since the benefits of standardization are not as straightforward as they look at first sight, particularly when taking into account the tension between the powerful, control-oriented role of contracting authorities and the need for contingent, informal contracting. Journal: Public Management Review Pages: 278-299 Issue: 2 Volume: 18 Year: 2016 Month: 2 X-DOI: 10.1080/14719037.2014.984623 File-URL: http://hdl.handle.net/10.1080/14719037.2014.984623 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:278-299 Template-Type: ReDIF-Article 1.0 Author-Name: James Gerard Caillier Author-X-Name-First: James Gerard Author-X-Name-Last: Caillier Title: Does Public Service Motivation Mediate the Relationship between Goal Clarity and both Organizational Commitment and Extra-Role Behaviours? Abstract: Research has not considered how goal clarity can affect work attitudes through public service motivation (PSM). As a result, a model was developed to examine the relationship between goal clarity, PSM, and two employee work attitudes and behaviours (i.e., organizational commitment and extra-role behaviours). Several important findings emerged from the model. First, goal clarity was positively associated with PSM. Second, goal clarity was positively associated with both organizational commitment and extra-role behaviours. Finally, PSM was found to partially mediate the relationship between goal clarity and both organizational commitment and extra-role behaviours. The implications these findings have for theory and practice are discussed. Journal: Public Management Review Pages: 300-318 Issue: 2 Volume: 18 Year: 2016 Month: 2 X-DOI: 10.1080/14719037.2014.984625 File-URL: http://hdl.handle.net/10.1080/14719037.2014.984625 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:300-318 Template-Type: ReDIF-Article 1.0 Author-Name: Qian Hu Author-X-Name-First: Qian Author-X-Name-Last: Hu Author-Name: Naim Kapucu Author-X-Name-First: Naim Author-X-Name-Last: Kapucu Title: Information Communication Technology Utilization for Effective Emergency Management Networks Abstract: Effective communication and coordination are crucial aspects of emergency management. This study examines how organizational representatives perceive information communication technologies (ICTs) in communication and coordination with other organizations. Furthermore, it investigates whether the centrality of organizations in emergency management networks relates to ICT utilization. We found that although many central organizations in emergency preparedness networks have high levels of ICT utilization, ICTs are underused by central organizations in friendship networks and emergency response networks. An organization’s level of ICT utilization needs to match its organizational goal, mission, structure, ICT capacity, and the role that it plays within emergency management networks. Journal: Public Management Review Pages: 323-348 Issue: 3 Volume: 18 Year: 2016 Month: 3 X-DOI: 10.1080/14719037.2014.969762 File-URL: http://hdl.handle.net/10.1080/14719037.2014.969762 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:323-348 Template-Type: ReDIF-Article 1.0 Author-Name: Francesco Longo Author-X-Name-First: Francesco Author-X-Name-Last: Longo Author-Name: Andrea Rotolo Author-X-Name-First: Andrea Author-X-Name-Last: Rotolo Title: Promoting programme gap awareness as a method of effective public strategic management Abstract: This study explores strategic awareness and its implications for strategic planning in public organizations. The expectation is that better awareness of emergent strategies is the basis of effective strategic thinking and planning. An action research study was performed at the Municipality of Milan. The results highlight some relevant drivers promoting strategic awareness: (i) a mindset change from an internal view to an external needs coverage analysis, (ii) the use of horizontal staff involvement to avoid responsibility issues in a structured strategic thinking process and (iii) total disclosure within a ‘window of opportunity’ to show the structural impossibility of reaching universal coverage. Journal: Public Management Review Pages: 349-368 Issue: 3 Volume: 18 Year: 2016 Month: 3 X-DOI: 10.1080/14719037.2014.984622 File-URL: http://hdl.handle.net/10.1080/14719037.2014.984622 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:349-368 Template-Type: ReDIF-Article 1.0 Author-Name: Liang Ma Author-X-Name-First: Liang Author-X-Name-Last: Ma Title: Does Super-Department Reform Improve Public Service Performance in China? Abstract: Echoing the global public management reform movement, China’s authorities advocated ‘super-department’ reform (SDR) to curb interdepartmental conflict and administrative inefficiency. However, the related performance consequences have not been empirically investigated. We test the reform’s effects on citizen satisfaction with public services through a natural experiment involving twenty-five counties in Guangdong province (2009--2012) and the difference-in-differences method. The results show that the reform has improved public service performance, but its effects are marginal and unsustainable. We discuss the theoretical contributions and policy implications of the findings and identify future research avenues. Journal: Public Management Review Pages: 369-391 Issue: 3 Volume: 18 Year: 2016 Month: 3 X-DOI: 10.1080/14719037.2014.984624 File-URL: http://hdl.handle.net/10.1080/14719037.2014.984624 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:369-391 Template-Type: ReDIF-Article 1.0 Author-Name: Nuttaneeya (Ann) Torugsa Author-X-Name-First: Nuttaneeya (Ann) Author-X-Name-Last: Torugsa Author-Name: Anthony Arundel Author-X-Name-First: Anthony Author-X-Name-Last: Arundel Title: Complexity of Innovation in the public sector: A workgroup-level analysis of related factors and outcomes Abstract: Complex innovation incorporates more than one innovation type. Using the number of dimensions of the ‘most significant innovation’ implemented by each public employee’s workgroup as a proxy for innovation complexity, this study explores factors that are associated with complexity and examines how complexity affects innovation outcomes. Employing a sample of 4,369 Australian Government employees, we find that the more complex the innovation, the greater the number of barriers a workgroup has to face in its implementation. A broader (but selective) range of idea sources and a more decentralized workplace where both individual and team creativity is encouraged increase the likelihood of implementing complex innovations. Innovation complexity is positively correlated with the variety of beneficial outcomes, suggesting both policy and management interest in supporting complex innovation in the public sector. Journal: Public Management Review Pages: 392-416 Issue: 3 Volume: 18 Year: 2016 Month: 3 X-DOI: 10.1080/14719037.2014.984626 File-URL: http://hdl.handle.net/10.1080/14719037.2014.984626 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:392-416 Template-Type: ReDIF-Article 1.0 Author-Name: Emiel Kerpershoek Author-X-Name-First: Emiel Author-X-Name-Last: Kerpershoek Author-Name: Martijn Groenleer Author-X-Name-First: Martijn Author-X-Name-Last: Groenleer Author-Name: Hans de Bruijn Author-X-Name-First: Hans Author-X-Name-Last: de Bruijn Title: Unintended responses to performance management in dutch hospital care: Bringing together the managerial and professional perspectives Abstract: As part of a major health care reform starting in 2005, the Netherlands introduced a Diagnosis-Related Group (DRG) system of hospital care reimbursement and performance measurement. The DRG system was applied to all hospital care, meaning that it affected the overwhelming majority of Dutch specialist medical professionals. To better understand the consequences of this new system, and the responses of medical professionals to its implementation, we conducted and analysed an original set of sixty-six semi-structured interviews focused on medical specialists’ perception and utilization of the system. Our findings indicate that these professionals’ behaviours can seldom be ascribed to financial motives alone. Many responses of medical professionals to the new system were attributed to value-based motivations, related to upholding professional ethos and accommodating the dynamics of the professional process. Even responses that might be characterized at first as financially driven could not be entirely understood as perverse effects of the performance management system, as they too usually had an ancillary aim of safeguarding the professional tenets of the medical establishment. Journal: Public Management Review Pages: 417-436 Issue: 3 Volume: 18 Year: 2016 Month: 3 X-DOI: 10.1080/14719037.2014.985248 File-URL: http://hdl.handle.net/10.1080/14719037.2014.985248 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:417-436 Template-Type: ReDIF-Article 1.0 Author-Name: Nathan Favero Author-X-Name-First: Nathan Author-X-Name-Last: Favero Author-Name: Amanda Rutherford Author-X-Name-First: Amanda Author-X-Name-Last: Rutherford Title: For Better or worse: Organizational turnaround in New York City schools Abstract: The performance of public organizations has become a more salient issue as the popularity of accountability policies has grown. Though organizations are often defined as underperforming, little is known about the effectiveness of various strategies commonly recommended for agency turnaround. This study provides a large-N test of three common categories of turnaround mechanisms -- retrenchment, repositioning, and reorganization -- in nearly 300 failing New York City schools between 2008 and 2011. Models show that none of the three turnaround strategies appear to be significantly associated with improvements in core organizational performance from an administrative perspective, although repositioning appears to improve client satisfaction. Journal: Public Management Review Pages: 437-455 Issue: 3 Volume: 18 Year: 2016 Month: 3 X-DOI: 10.1080/14719037.2014.999819 File-URL: http://hdl.handle.net/10.1080/14719037.2014.999819 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:437-455 Template-Type: ReDIF-Article 1.0 Author-Name: Eva Lieberherr Author-X-Name-First: Eva Author-X-Name-Last: Lieberherr Title: Trade-offs and Synergies: Horizontalization and legitimacy in the Swiss wastewater sector Abstract: Recent public sector reforms have led to horizontalization, where public service providers have increased autonomy from the state. Such changes lead to queries about democratic responsiveness (input legitimacy), democratic procedures and efficacy (throughput legitimacy) and effectiveness (output legitimacy). The following question thus emerges: how and why does horizontalization affect input, output and throughput legitimacy? This inquiry is addressed by analysing two Swiss wastewater service providers with differing degrees of horizontalization. The analysis indicates that horizontalization leads to more synergies than trade-offs between the legitimacy dimensions. Particularly, input and throughput legitimacy can play a pivotal role in attaining citizens’ acceptance. Journal: Public Management Review Pages: 456-478 Issue: 3 Volume: 18 Year: 2016 Month: 3 X-DOI: 10.1080/14719037.2015.1014397 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1014397 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:456-478 Template-Type: ReDIF-Article 1.0 Author-Name: Anna Wiewiora Author-X-Name-First: Anna Author-X-Name-Last: Wiewiora Author-Name: Robyn Keast Author-X-Name-First: Robyn Author-X-Name-Last: Keast Author-Name: Kerry Brown Author-X-Name-First: Kerry Author-X-Name-Last: Brown Title: Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-Based Public Services in Australia Abstract: Research and practice have observed a shift towards service-oriented approaches that depend on input from citizens as co-producers of services. Yet in the delivery of public infrastructure the focus is still on managing assets rather than services. Using a Policy Delphi approach, we found that although experts advocate service-centric approaches guidelines and policies lack a service-centric perspective. Findings revealed a range of impediments to effective stakeholder involvement. The paper contributes to co-production and new public governance literature and offers directions for public infrastructure decision-makers to support and reconnect disengaged government--citizen relations, and determine ways of understanding optimal service outcomes. Journal: Public Management Review Pages: 483-507 Issue: 4 Volume: 18 Year: 2016 Month: 4 X-DOI: 10.1080/14719037.2014.999820 File-URL: http://hdl.handle.net/10.1080/14719037.2014.999820 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:483-507 Template-Type: ReDIF-Article 1.0 Author-Name: Markus Tepe Author-X-Name-First: Markus Author-X-Name-Last: Tepe Title: In Public Servants We Trust?: A behavioural experiment on public service motivation and trust among students of public administration, business sciences and law Abstract: Using a laboratory experiment with monetary rewards to explore the effect of self-reported public service motivation (PSM) on choosing to study public administration and on trust behaviour reveals that students of public administration behave more trusting and trustworthy than business sciences and law students. Self-reported PSM is positively associated with trust behaviour, but does not explain trust differences between the three groups. This indicates that the normative orientation that underlies self-reported PSM exerts a stronger influence on behaviour in a low-cost decision than in a high-cost decision with long-term consequences such as choosing a field of study. Journal: Public Management Review Pages: 508-538 Issue: 4 Volume: 18 Year: 2016 Month: 4 X-DOI: 10.1080/14719037.2015.1014396 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1014396 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:508-538 Template-Type: ReDIF-Article 1.0 Author-Name: Kelly Hall Author-X-Name-First: Kelly Author-X-Name-Last: Hall Author-Name: Robin Miller Author-X-Name-First: Robin Author-X-Name-Last: Miller Author-Name: Ross Millar Author-X-Name-First: Ross Author-X-Name-Last: Millar Title: Public, Private or Neither? Analysing the publicness of health care social enterprises Abstract: Social enterprises have been actively encouraged to spin out of the National Health Service (NHS) on the grounds that they can deliver more innovative, cost-efficient and responsive services. This is arguably achieved through a combination of the best of the public, third and private sectors. This article explores this idea by bringing together empirical data from interviews with NHS spin-outs and a framework of ‘publicness’. By focusing on NHS spin-outs, we look at what happens to an organization’s publicness when it leaves the public sector yet continues to deliver publicly funded services. Journal: Public Management Review Pages: 539-557 Issue: 4 Volume: 18 Year: 2016 Month: 4 X-DOI: 10.1080/14719037.2015.1014398 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1014398 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:539-557 Template-Type: ReDIF-Article 1.0 Author-Name: Rhys Andrews Author-X-Name-First: Rhys Author-X-Name-Last: Andrews Author-Name: Valeria Guarneros-Meza Author-X-Name-First: Valeria Author-X-Name-Last: Guarneros-Meza Author-Name: James Downe Author-X-Name-First: James Author-X-Name-Last: Downe Title: Public Management Reforms and Social Cohesion in Europe: The view from the top Abstract: Drawing upon data from a survey of senior public managers in ten European countries, we examine the relationship between public management reforms and perceptions of social cohesion. We find a positive connection between reforms which treat service users as customers and government openness (outward-downward reforms), and managers’ perceptions of the civic culture and social solidarity within their countries. However, for reforms, such as privatization, with an outward-upward orientation, a negative association with social solidarity is observed. The theoretical and practical implications of our findings are discussed. Journal: Public Management Review Pages: 558-582 Issue: 4 Volume: 18 Year: 2016 Month: 4 X-DOI: 10.1080/14719037.2015.1014399 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1014399 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:558-582 Template-Type: ReDIF-Article 1.0 Author-Name: Carina Schott Author-X-Name-First: Carina Author-X-Name-Last: Schott Author-Name: Daphne van Kleef Author-X-Name-First: Daphne Author-X-Name-Last: van Kleef Author-Name: Mirko Noordegraaf Author-X-Name-First: Mirko Author-X-Name-Last: Noordegraaf Title: Confused Professionals?: Capacities to cope with pressures on professional work Abstract: Public professionalism is increasingly subject to organizational and societal pressures, which has led to ambiguity concerning its nature. Professionals face conflicting situations due to potential clashes between multifaceted professional, organizational, and societal factors. This raises questions about how these factors affect professional work, how professionals experience conflicts and how they cope. We investigate such conflicts, confusion, and coping strategies in a group of veterinary inspectors. Using semi-structured interviews, we analyse their work and link the resulting insights to different perspectives on professionalism. We show that workers experience conflicts as less stressful when they accept organizational factors, or when they are able to enact a more integrated set of professional/organizational work principles. We call this organizing professionalism. We trace factors that hinder and favour such organizing coping strategies. Journal: Public Management Review Pages: 583-610 Issue: 4 Volume: 18 Year: 2016 Month: 4 X-DOI: 10.1080/14719037.2015.1016094 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1016094 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:583-610 Template-Type: ReDIF-Article 1.0 Author-Name: Sjors Overman Author-X-Name-First: Sjors Author-X-Name-Last: Overman Author-Name: Sandra van Thiel Author-X-Name-First: Sandra Author-X-Name-Last: van Thiel Title: Agencification and Public Sector Performance: A systematic comparison in 20 countries Abstract: The increased establishment of semi-autonomous agencies in most countries from the 1980s on has been justified by claims of expected improvement in public sector performance. Empirical research to test these claims has been scarce, based on single cases and showing mixed results. This study tests these claims at the macro level in twenty countries using a range of indicators and variables. Overall, we find a negative effect of agencification on both public sector output and efficiency. This refutes the economic claims about agencification. Journal: Public Management Review Pages: 611-635 Issue: 4 Volume: 18 Year: 2016 Month: 4 X-DOI: 10.1080/14719037.2015.1028973 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1028973 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:611-635 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen P Osborne Author-X-Name-First: Stephen P Author-X-Name-Last: Osborne Author-Name: Zoe Radnor Author-X-Name-First: Zoe Author-X-Name-Last: Radnor Author-Name: Kirsty Strokosch Author-X-Name-First: Kirsty Author-X-Name-Last: Strokosch Title: Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? Abstract: Co-production is currently one of cornerstones of public policy reform across the globe. Inter alia, it is articulated as a valuable route to public service reform and to the planning and delivery of effective public services, a response to the democratic deficit and a route to active citizenship and active communities, and as a means by which to lever in additional resources to public service delivery. Despite these varied roles, co-production is actually poorly formulated and has become one of a series of ‘woolly-words’ in public policy. This paper presents a conceptualization of co-production that is theoretically rooted in both public management and service management theory. It argues that this is a robust starting point for the evolution of new research and knowledge about co-production and for the development of evidence-based public policymaking and implementation. Journal: Public Management Review Pages: 639-653 Issue: 5 Volume: 18 Year: 2016 Month: 5 X-DOI: 10.1080/14719037.2015.1111927 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1111927 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:639-653 Template-Type: ReDIF-Article 1.0 Author-Name: Michelle Farr Author-X-Name-First: Michelle Author-X-Name-Last: Farr Title: Co-Production and Value Co-Creation in Outcome-Based Contracting in Public Services Abstract: This paper contributes to theorizing and analysing different processes of co-production and value co-creation within outcome-based contracting (OBC). It investigates how different OBC mechanisms are implemented in practice, and with what implications for public service users’ experiences and outcomes. Using realist synthesis techniques, the paper analyses existing evaluations that focus on users’ experiences of OBC in welfare-to-work services and a homelessness project. It highlights how OBC can affect equality, effectiveness and innovation within public services. The paper also exemplifies the importance of analysing how the political and policy context of public services affects both service pathways and their outcomes. Journal: Public Management Review Pages: 654-672 Issue: 5 Volume: 18 Year: 2016 Month: 5 X-DOI: 10.1080/14719037.2015.1111661 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1111661 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:654-672 Template-Type: ReDIF-Article 1.0 Author-Name: John Alford Author-X-Name-First: John Author-X-Name-Last: Alford Title: Co-Production, Interdependence and Publicness: Extending public service-dominant logic Abstract: This article argues that while the idea of public service-dominant logic (PSDL) has much to offer, there remains room to extend it. First, the article fine-tunes the argument that co-production is unavoidable in services management, by categorizing the different things co-producers provide and analysing their interdependencies. Second, it seeks to account for collectively consumed public value, which is neglected in PSDL. Third, it recognizes that far from ‘delighting’ customers, many public services entail applying the coercive authority of the state to those with whom they deal. The article proposes a reconceptualization of the notion of ‘client focus’. Journal: Public Management Review Pages: 673-691 Issue: 5 Volume: 18 Year: 2016 Month: 5 X-DOI: 10.1080/14719037.2015.1111659 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1111659 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:673-691 Template-Type: ReDIF-Article 1.0 Author-Name: Brian N. Williams Author-X-Name-First: Brian N. Author-X-Name-Last: Williams Author-Name: Seong-Cheol Kang Author-X-Name-First: Seong-Cheol Author-X-Name-Last: Kang Author-Name: Japera Johnson Author-X-Name-First: Japera Author-X-Name-Last: Johnson Title: (Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes Abstract: Co-production is associated with the expanding role that citizens and other third-party actors assume in the development and delivery of public services. While there are benefits to co-production, there are also challenges. This study draws from the marketing literature on value co-destruction to describe the processes in co-production of public services that can negatively affect public values from regular producers and users. We refer to this public value failure as co-contamination. Two case studies are used to explore some of the ‘dark sides’ of co-production. Our analyses reveal the co-contaminating aspects of this process and offer implications for public managers. Journal: Public Management Review Pages: 692-717 Issue: 5 Volume: 18 Year: 2016 Month: 5 X-DOI: 10.1080/14719037.2015.1111660 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1111660 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:692-717 Template-Type: ReDIF-Article 1.0 Author-Name: Jakob Trischler Author-X-Name-First: Jakob Author-X-Name-Last: Trischler Author-Name: Donald Robert Scott Author-X-Name-First: Donald Robert Author-X-Name-Last: Scott Title: Designing Public Services: The usefulness of three service design methods for identifying user experiences Abstract: This article examines the use of three service design methods in exploring complex public service systems. The methods used were the persona technique, mapping techniques in collaborative design workshops, and observations supplemented by group discussions. In their application to a university service, it was found that through their user-centred and collaborative approach, the service design methods assisted in the analysis of user experiences, including critical incidents, within the service system. It was also identified that user co-production formed the core of the service system and its processes, which highlights the need to actively involve users in public service design projects. Journal: Public Management Review Pages: 718-739 Issue: 5 Volume: 18 Year: 2016 Month: 5 X-DOI: 10.1080/14719037.2015.1028017 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1028017 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:718-739 Template-Type: ReDIF-Article 1.0 Author-Name: Stephen T. T. Teo Author-X-Name-First: Stephen T. T. Author-X-Name-Last: Teo Author-Name: David Pick Author-X-Name-First: David Author-X-Name-Last: Pick Author-Name: Matthew Xerri Author-X-Name-First: Matthew Author-X-Name-Last: Xerri Author-Name: Cameron Newton Author-X-Name-First: Cameron Author-X-Name-Last: Newton Title: Person--Organization Fit and Public Service Motivation in the Context of Change Abstract: This study examines public sector change, motivation and person--organization (P--O) fit in a stress context. The results provide empirical evidence that change initiatives produce change-induced stressors. However, change processes, including participation in change decision-making and the provision of change information, increase public service motivation, reduce change-induced stressors and ultimately improve P--O fit and job satisfaction. The results also depict that, in the context of change, public service motivation positively influences job satisfaction, with this relationship partially mediated by P--O fit. Implications for New Public Management and the importance of change processes for reducing workplace stress are discussed. Journal: Public Management Review Pages: 740-762 Issue: 5 Volume: 18 Year: 2016 Month: 5 X-DOI: 10.1080/14719037.2015.1045016 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1045016 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:740-762 Template-Type: ReDIF-Article 1.0 Author-Name: Zachary W. Oberfield Author-X-Name-First: Zachary W. Author-X-Name-Last: Oberfield Title: Why are Some Agencies Perceived as more Committed to Diversity than Others? An analysis of public-sector diversity climates Abstract: Positive diversity climates are associated with an array of benefits for public organizations. However, it is not clear why some agencies are perceived as more committed to diversity than others. This paper hypothesizes about how group and management characteristics, social identities, and procedural justice may shape perceptions of diversity climate. It then tests these expectations using cross-sectional data drawn from the US federal workforce. It shows that employees’ social identities and perceptions of procedural justice were strong predictors of perceptions of diversity climate. There was less evidence that the representativeness of management and personnel diversity were related to diversity climate. Journal: Public Management Review Pages: 763-790 Issue: 5 Volume: 18 Year: 2016 Month: 5 X-DOI: 10.1080/14719037.2015.1045017 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1045017 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:763-790 Template-Type: ReDIF-Article 1.0 Author-Name: Jesse W. Campbell Author-X-Name-First: Jesse W. Author-X-Name-Last: Campbell Author-Name: Hyunkuk Lee Author-X-Name-First: Hyunkuk Author-X-Name-Last: Lee Author-Name: Tobin Im Author-X-Name-First: Tobin Author-X-Name-Last: Im Title: At the Expense of others: Altruistic helping behaviour, performance management and transformational leadership Abstract: This article explores the influence of performance management (PM) and transformational leadership (TL) on altruistic helping behaviour (AHB). We argue that PM and TL provide alternative value frameworks against which employees will evaluate costs associated with AHB, and that consequently their influence may be interdependent. The results of regression analysis suggest that TL exerts a stronger influence on AHB in organizations that also have strong PM-based human resource systems, and that PM’s negative effects are stronger when leadership is weak. We conclude that leadership may be an important factor in determining whether public organizations can reap the benefits of PM. Journal: Public Management Review Pages: 795-818 Issue: 6 Volume: 18 Year: 2016 Month: 7 X-DOI: 10.1080/14719037.2015.1045018 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1045018 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:795-818 Template-Type: ReDIF-Article 1.0 Author-Name: Carey Doberstein Author-X-Name-First: Carey Author-X-Name-Last: Doberstein Title: Designing Collaborative Governance Decision-Making in Search of a ‘Collaborative Advantage’ Abstract: Collaborative governance institutions consisting of government and civil society actors often emerge to solve complex policy problems. Yet decades of research on collaborative governance has found that realizing the ‘collaborative advantage’ is often very difficult given the multitude of actors, organizations and interests to be managed. This article deploys a participant observation approach that also harnesses data from a natural experiment in collaborative governance for homelessness policy in Vancouver, Canada, to reveal the distinct collaborative advantage produced in terms of policy, using empirical decision data and counterfactual analysis. The data reveal that nearly 50 per cent of the policy decisions made in the collaborative institution would not be made in the alternative scenario of unilateral bureaucratic control. The collaborative advantage realized in this governance institution that is premised on horizontality, deliberation and diversity is the result of a series of small interventions and the strategic deployment of rules devised by the bureaucratic metagovernor in charge of steering the governance collaboration. Journal: Public Management Review Pages: 819-841 Issue: 6 Volume: 18 Year: 2016 Month: 7 X-DOI: 10.1080/14719037.2015.1045019 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1045019 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:819-841 Template-Type: ReDIF-Article 1.0 Author-Name: Joris Van der Voet Author-X-Name-First: Joris Author-X-Name-Last: Van der Voet Author-Name: Ben S. Kuipers Author-X-Name-First: Ben S. Author-X-Name-Last: Kuipers Author-Name: Sandra Groeneveld Author-X-Name-First: Sandra Author-X-Name-Last: Groeneveld Title: Implementing Change in Public Organizations: The relationship between leadership and affective commitment to change in a public sector context Abstract: We propose and test a theoretical framework concerning the relationship between transformational leadership behaviour and affective commitment to change in a public sector context. We apply change management theory to explain how direct supervisors contribute to processes of organizational change, thereby increasing affective commitment to change among employees. While the change leadership literature emphasizes the role of executive managers during change, we conclude that the transformational leadership behaviour of direct supervisors is an important contribution to the successful implementation of change. Furthermore, the results show how the specific context of public organizations determines the transformational leadership behaviour of direct supervisors. Journal: Public Management Review Pages: 842-865 Issue: 6 Volume: 18 Year: 2016 Month: 7 X-DOI: 10.1080/14719037.2015.1045020 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1045020 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:842-865 Template-Type: ReDIF-Article 1.0 Author-Name: Nuno Ferreira da Cruz Author-X-Name-First: Nuno Ferreira Author-X-Name-Last: da Cruz Author-Name: António F. Tavares Author-X-Name-First: António F. Author-X-Name-Last: Tavares Author-Name: Rui Cunha Marques Author-X-Name-First: Rui Cunha Author-X-Name-Last: Marques Author-Name: Susana Jorge Author-X-Name-First: Susana Author-X-Name-Last: Jorge Author-Name: Luís de Sousa Author-X-Name-First: Luís Author-X-Name-Last: de Sousa Title: Measuring Local Government Transparency Abstract: Despite the importance of government transparency to promote accountability and prevent maladministration, empirical research has failed to produce proper tools to assess and compare government transparency practices. Most contributions to the topic do not address it from a stakeholder’s perspective, particularly in selecting the indicators to include in transparency indexes. This paper contributes to the debate by developing a municipal transparency index based on information available on local government official websites. The methodological approach borrows insights from the decision analysis literature to structure the index through a participatory process. An application to the Portuguese local government setting is briefly discussed. Journal: Public Management Review Pages: 866-893 Issue: 6 Volume: 18 Year: 2016 Month: 7 X-DOI: 10.1080/14719037.2015.1051572 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051572 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:866-893 Template-Type: ReDIF-Article 1.0 Author-Name: Sebastian Desmidt Author-X-Name-First: Sebastian Author-X-Name-Last: Desmidt Title: The Relevance of Mission Statements: Analysing the antecedents of perceived message quality and its relationship to employee mission engagement Abstract: Although mission statements are deemed effective tools for communicating the goals of public organizations, there is a dearth of research examining how employees perceive mission statements and their effect. Data from 1,418 employees of a Belgian public organization indicate that although perceived mission statement quality and employee mission engagement are positively related, individual acceptance of the mission statement varies within the analysed organization and can be, partially, explained by cognitions and attributes of the message receiver (hierarchical position, perceived self-efficacy and person--organization fit), and employee cognitions regarding the message sender (behavioural integrity) and the message (mission ambiguity). Journal: Public Management Review Pages: 894-917 Issue: 6 Volume: 18 Year: 2016 Month: 7 X-DOI: 10.1080/14719037.2015.1051573 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051573 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:894-917 Template-Type: ReDIF-Article 1.0 Author-Name: Claudia N. Avellaneda Author-X-Name-First: Claudia N. Author-X-Name-Last: Avellaneda Title: Government Performance and Chief Executives’ Intangible Assets: Motives, Networking, and/or Capacity? Abstract: This study explores the impact of chief executives’ intangible assets -- motives, capacity and networks -- on government performance. Three main hypotheses suggesting a direct relationship between these assets and performance are tested using data from municipalities in El Salvador, where the chief executive is the elected mayor. The research involved an in-field survey of 135 Salvadorian mayors (out of 262) and data collected from national agencies, focusing on two dimensions of municipal performance: service delivery (electricity and running water) and expansion of revenue (with national grants). After controlling for municipal and constituent-level factors, findings indicate that the chief executive’s capacity (specifically mayoral expertise) is positively correlated to municipal delivery of electricity and running water; intrinsic motivation is linked to expansion of water services; and municipalities whose chief executives are nationally networked tend to receive more grant monies. This study contributes to the literature on government performance by assessing the role of chief executives’ intangible assets in the developing context of a relatively newly established democracy in Latin America. Journal: Public Management Review Pages: 918-947 Issue: 6 Volume: 18 Year: 2016 Month: 7 X-DOI: 10.1080/14719037.2015.1051574 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051574 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:918-947 Template-Type: ReDIF-Article 1.0 Author-Name: Jitske van Popering-Verkerk Author-X-Name-First: Jitske Author-X-Name-Last: van Popering-Verkerk Author-Name: Arwin van Buuren Author-X-Name-First: Arwin Author-X-Name-Last: van Buuren Title: Decision-Making Patterns in Multilevel Governance: The contribution of informal and procedural interactions to significant multilevel decisions Abstract: To come to decisions in a multilevel setting, informal as well as procedural interactions are of importance. In this paper, we explored in a case study the decision-making patterns between informal interactions and procedural interactions, and the significance of the decisions resulting from different patterns.We discovered five patterns of multilevel decision-making: top-down processes, bottom-up processes, collaborative decision-making, synchronization by procedures, and synchronization by interactions. We conclude that these patterns do have different results. Top-down and bottom-up processes often result in mutually extinguishing decisions, whereas the other patterns can result into decisions that matter, depending on the relationships between levels. Journal: Public Management Review Pages: 951-971 Issue: 7 Volume: 18 Year: 2016 Month: 8 X-DOI: 10.1080/14719037.2015.1028974 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1028974 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:951-971 Template-Type: ReDIF-Article 1.0 Author-Name: Michael R. Ford Author-X-Name-First: Michael R. Author-X-Name-Last: Ford Author-Name: Douglas M. Ihrke Author-X-Name-First: Douglas M. Author-X-Name-Last: Ihrke Title: Comparing Nonprofit Charter and Traditional Public School Board Member Perceptions of the Public, Conflict, and Financial Responsibility: Is there a difference and does it matter? Abstract: In this paper, survey data collected from nonprofit charter school board and elected public school board members in Minnesota is used to test three hypotheses relating to theories of New Public Management, democratic governance, and small group dynamics. We find that nonprofit charter school board members perceive lower levels of conflict, place less priority on the general public, and perceive a higher degree of governance responsibly in the area of financial management, than elected board members. We conclude that the increased use of nonprofit charter schools has potentially substantial implications on accountability and effectiveness in the delivery of public education. Journal: Public Management Review Pages: 972-992 Issue: 7 Volume: 18 Year: 2016 Month: 8 X-DOI: 10.1080/14719037.2015.1028975 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1028975 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:972-992 Template-Type: ReDIF-Article 1.0 Author-Name: Suzanne Young Author-X-Name-First: Suzanne Author-X-Name-Last: Young Author-Name: Swati Nagpal Author-X-Name-First: Swati Author-X-Name-Last: Nagpal Author-Name: Carol A. Adams Author-X-Name-First: Carol A. Author-X-Name-Last: Adams Title: Sustainable Procurement in Australian and UK Universities Abstract: Sustainable procurement is a growing phenomenon and a key component of organizations’ corporate responsibility and sustainability strategy. The focus of this paper is sustainable procurement (SP) at universities in Australia and the United Kingdom. The study identifies a dearth of academic research into SP at universities and presents actionable insights gained from practitioners. Results from qualitative data collected from Australian and UK universities highlight the continued dominance of price in procurement decisions and the practical challenges faced in changing the status quo both internal and external to the university. Implications for theory, research and policy are also presented. Journal: Public Management Review Pages: 993-1016 Issue: 7 Volume: 18 Year: 2016 Month: 8 X-DOI: 10.1080/14719037.2015.1051575 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051575 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:993-1016 Template-Type: ReDIF-Article 1.0 Author-Name: Said Elbanna Author-X-Name-First: Said Author-X-Name-Last: Elbanna Author-Name: Rhys Andrews Author-X-Name-First: Rhys Author-X-Name-Last: Andrews Author-Name: Raili Pollanen Author-X-Name-First: Raili Author-X-Name-Last: Pollanen Title: Strategic Planning and Implementation Success in Public Service Organizations: Evidence from Canada Abstract: In this article, we examine the role that formal strategic planning plays in determining the success of strategy implementation in a set of more than 150 public service organizations from Canada. We also analyse the mediating effects of managerial involvement in strategic planning and the moderating effects of stakeholder uncertainty on the planning-implementation relationship. A structured online questionnaire was used to collect the data. Our findings suggest that formal strategic planning has a strong positive relationship with implementation, which, though mediated by managerial involvement, becomes even more salient in the face of stakeholder uncertainty. Several implications of these findings are discussed. Journal: Public Management Review Pages: 1017-1042 Issue: 7 Volume: 18 Year: 2016 Month: 8 X-DOI: 10.1080/14719037.2015.1051576 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051576 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:1017-1042 Template-Type: ReDIF-Article 1.0 Author-Name: Tom Overmans Author-X-Name-First: Tom Author-X-Name-Last: Overmans Author-Name: Klaus-Peter Timm-Arnold Author-X-Name-First: Klaus-Peter Author-X-Name-Last: Timm-Arnold Title: Managing Austerity: Comparing municipal austerity plans in the Netherlands and North Rhine-Westphalia Abstract: This article attempts to clarify the relationships between the politico-administrative system and responses to austerity by comparing municipal austerity plans in the Netherlands and North Rhine-Westphalia (NRW). Although austerity is a major topic in both states, the approaches differ. In our sample, Dutch municipalities have used the crisis as an opportunity to realize reforms, whereas NRW municipalities have regarded the challenge as a temporary issue and chosen fiscal discipline and stability. Although municipalities seem to deploy similar measures, an in-depth analysis of austerity plans illustrates a wider variety in chosen responses. This variety is shaped by financial autonomy and administrative culture. Journal: Public Management Review Pages: 1043-1062 Issue: 7 Volume: 18 Year: 2016 Month: 8 X-DOI: 10.1080/14719037.2015.1051577 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051577 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:1043-1062 Template-Type: ReDIF-Article 1.0 Author-Name: José Nederhand Author-X-Name-First: José Author-X-Name-Last: Nederhand Author-Name: Victor Bekkers Author-X-Name-First: Victor Author-X-Name-Last: Bekkers Author-Name: William Voorberg Author-X-Name-First: William Author-X-Name-Last: Voorberg Title: Self-Organization and the Role of Government: How and why does self-organization evolve in the shadow of hierarchy? Abstract: Self-organization is a concept that is often used to legitimize a government’s retreat from sectors in which it has traditionally played a vital role. In this article, we analyse how the emergence of new welfare services is mutually shaped by factors that stimulate self-organization among citizens and by meta-governing interventions by local governments. Self-organization seems to takes place in the shadow of a government hierarchy: either a fear-based one or a benevolent one. Boundary spanners play an important role in establishing these new arrangements, thereby making use of, and developing, trustworthy relationships between citizen groups and government. Journal: Public Management Review Pages: 1063-1084 Issue: 7 Volume: 18 Year: 2016 Month: 8 X-DOI: 10.1080/14719037.2015.1066417 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1066417 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:1063-1084 Template-Type: ReDIF-Article 1.0 Author-Name: Nadine van Engen Author-X-Name-First: Nadine Author-X-Name-Last: van Engen Author-Name: Lars Tummers Author-X-Name-First: Lars Author-X-Name-Last: Tummers Author-Name: Victor Bekkers Author-X-Name-First: Victor Author-X-Name-Last: Bekkers Author-Name: Bram Steijn Author-X-Name-First: Bram Author-X-Name-Last: Steijn Title: Bringing History In: Policy accumulation and general policy alienation Abstract: Research mainly looked at problems public professionals have with specific policy programmes. However, policies are not developed in a vacuum. Public professionals are often confronted with (a series of) policy changes, intended to refine, replace or complement other policies. This policy accumulation results in professionals having a certain predisposition towards policies in general. To conceptualize this predisposition, we introduce the term general policy alienation. We investigate whether the earlier developed policy alienation scale can be adapted to measure general policy alienation. Our analyses show that the scale performs satisfactorily. Theoretical relevance, as well as directions for practical applications are discussed. Journal: Public Management Review Pages: 1085-1106 Issue: 7 Volume: 18 Year: 2016 Month: 8 X-DOI: 10.1080/14719037.2015.1088568 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1088568 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:1085-1106 Template-Type: ReDIF-Article 1.0 Author-Name: M. Noordegraaf Author-X-Name-First: M. Author-X-Name-Last: Noordegraaf Author-Name: M. M. E. Schneider Author-X-Name-First: M. M. E. Author-X-Name-Last: Schneider Author-Name: E. L. J. Van Rensen Author-X-Name-First: E. L. J. Author-X-Name-Last: Van Rensen Author-Name: J. P. P. E. F. Boselie Author-X-Name-First: J. P. P. E. F. Author-X-Name-Last: Boselie Title: Cultural Complementarity: Reshaping professional and organizational logics in developing frontline medical leadership Abstract: With the rise of clinical management, new skills of medical doctors stand out, including leadership skills. Medical doctors organize medical work and improve patient care. The training of frontline leadership skills, however, is weakly developed in residency programmes. Medical professional cultures tend to resist organizational techniques and values. This paper analyses cultural interventions in health-care organizations, aimed at overcoming ‘clashes’ between professional and organizational logics in frontline domains. These interventions do not work against, but ‘use’ professional traditions, styles and customs as cultural resources. We use one particular project to illustrate this, a project in which internal medicine residents are invited to join quality improvement sessions, during which they identify critical (organizational) experiences with care provision and realize change. We show how residents feel enabled to establish results and cooperate with other professionals. We also show how this project links organizational responsibilities and medical professionalism -- how complementarity (instead of conflict) is established. This is done in practical ways, which commit instead of alienate medical professionals. Journal: Public Management Review Pages: 1111-1137 Issue: 8 Volume: 18 Year: 2016 Month: 9 X-DOI: 10.1080/14719037.2015.1066416 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1066416 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1111-1137 Template-Type: ReDIF-Article 1.0 Author-Name: Sheila Ellwood Author-X-Name-First: Sheila Author-X-Name-Last: Ellwood Author-Name: Javier Garcia-Lacalle Author-X-Name-First: Javier Author-X-Name-Last: Garcia-Lacalle Title: Examining Audit Committees in the Corporate Governance of Public Bodies Abstract: Public bodies have adopted corporate governance regimes from the private sector assuming that accountability and performance will be improved. This paper analyses audit committees in a local public body context, NHS foundation trusts (FTs). Audit committees play a key role in enhancing governance. FTs follow the recommendations made by Monitor, their independent regulator. FTs, however, appear to adapt the role of the audit committee to meet the accountability needs of the wider stakeholders of public hospitals. Audit committees assure (vertical) financial accountability, and also provide assurance along horizontal lines of accountability to local communities, professional bodies and other stakeholders. Journal: Public Management Review Pages: 1138-1162 Issue: 8 Volume: 18 Year: 2016 Month: 9 X-DOI: 10.1080/14719037.2015.1088566 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1088566 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1138-1162 Template-Type: ReDIF-Article 1.0 Author-Name: Steffie Lucidarme Author-X-Name-First: Steffie Author-X-Name-Last: Lucidarme Author-Name: Greet Cardon Author-X-Name-First: Greet Author-X-Name-Last: Cardon Author-Name: Annick Willem Author-X-Name-First: Annick Author-X-Name-Last: Willem Title: A Comparative Study of Health Promotion Networks: Configurations of determinants for network effectiveness Abstract: Collaborative public networks have become increasingly important as policy tools to address complex social and health problems. However, despite the broad literature on network effectiveness, there is still insufficient insight into the different determinants of whole network effectiveness, and particularly on how these determinants are related. Based on an empirical comparison of 13 mature networks, this study identified potential environment, structural, and management determinants. Moreover, configurations of the identified determinants leading to network effectiveness were generated using configurational comparative methods. We gained insights into how configurations of determinants impacted network effectiveness and found a dominance of structural and managerial determinants. Journal: Public Management Review Pages: 1163-1217 Issue: 8 Volume: 18 Year: 2016 Month: 9 X-DOI: 10.1080/14719037.2015.1088567 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1088567 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1163-1217 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmed Mohammed Sayed Mostafa Author-X-Name-First: Ahmed Mohammed Sayed Author-X-Name-Last: Mostafa Title: High-Performance HR Practices, Work Stress and Quit Intentions in the Public Health Sector: Does person--organization fit matter? Abstract: Drawing on the attraction--selection--attrition (ASA) framework, this paper examines a mechanism, namely person--organization (P--O) fit, through which high-performance HR practices (HPHRPs) affect two negative employee outcomes: work-related stress and quit intentions. Using a sample of Egyptian public health sector workers, a mediation model is tested empirically using structural equation modelling. The study results show that HPHRPs positively affected P--O fit, which in turn had significant negative associations with work stress and quit intentions. P--O fit also explained a high proportion of mediation in the relationship between HPHRP and both outcomes. Journal: Public Management Review Pages: 1218-1237 Issue: 8 Volume: 18 Year: 2016 Month: 9 X-DOI: 10.1080/14719037.2015.1100319 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1100319 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1218-1237 Template-Type: ReDIF-Article 1.0 Author-Name: Sjors Overman Author-X-Name-First: Sjors Author-X-Name-Last: Overman Title: Great Expectations of Public Service Delegation: A systematic review Abstract: Politicians use a variety of expectations to justify the delegation of public services to public, semi-public or private organizations. This article reveals expectations of delegation, as well as its correlates. Empirical evidence is drawn from a systematic review of 250 peer-reviewed articles published in leading public administration journals between 2000 and 2012. This study identifies a discourse with three main categories of justifications: scientists and practitioners expect economic, political, and organizational benefits. The effects associated with delegation are not in line with these expectations. Delegation has inconsistent correlations to outcomes when governments maintain a role in service delivery. Complete privatization is associated with negative outcomes. These results have important implications for the study and practice of delegation. Journal: Public Management Review Pages: 1238-1262 Issue: 8 Volume: 18 Year: 2016 Month: 9 X-DOI: 10.1080/14719037.2015.1103891 File-URL: http://hdl.handle.net/10.1080/14719037.2015.1103891 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1238-1262