Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: From Public Management to Public Management Review . A new name for a new millennium
Journal: Public Management Review
Pages: 1-1
Issue: 1
Volume: 3
Year: 2001
Month: 1
X-DOI: 10.1080/14616670010009739
File-URL: http://hdl.handle.net/10.1080/14616670010009739
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:1-1
Template-Type: ReDIF-Article 1.0
Author-Name: Sandford Borins
Author-X-Name-First: Sandford
Author-X-Name-Last: Borins
Title: INNOVATION, SUCCESS AND FAILURE IN PUBLIC MANAGEMENT RESEARCH: Some methodological reflections
Abstract:
The critics of best practice research argue that it is based on selective
reporting, does not ask whether innovations are sustainable and does not
compare excellent organizations to those that are failing. This article
attempts to defend best practice research from these criticisms as well as
provide suggestions for future best practice research. The best
applications to innovations awards are shown to be representative samples
of innovative activity and sustainable. A number of examples of
practitioner studies of best practice and academic or auditor studies of
organizational failure are provided. The article concludes with
suggestions as to how to integrate studies of success and failure, such as
case studies of turnarounds and more quantitative studies intended to
explain differences in performance among organizations (for example,
league tables). The conclusion reached is that the criticisms of best
practice research have become less relevant as best practice research has
become methodologically more sophisticated.
Journal: Public Management Review
Pages: 3-17
Issue: 1
Volume: 3
Year: 2001
Month: 1
X-DOI: 10.1080/14616670010009423
File-URL: http://hdl.handle.net/10.1080/14616670010009423
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:3-17
Template-Type: ReDIF-Article 1.0
Author-Name: George Boyne
Author-X-Name-First: George
Author-X-Name-Last: Boyne
Author-Name: Martin Powell
Author-X-Name-First: Martin
Author-X-Name-Last: Powell
Author-Name: Rachel Ashworth
Author-X-Name-First: Rachel
Author-X-Name-Last: Ashworth
Title: SPATIAL EQUITY AND PUBLIC SERVICES: An empirical analysis of local government finance in England
Abstract:
In this article we develop and apply three normative criteria for
evaluating the equity of the spatial distribution of local government
finance. These are: service needs, as indicated by the characteristics of
local population; rights, as measured by contributions to national and
local taxes; and effort, which is the ratio of local taxes to incomes. We
hypothesize that, in line with the Conservative governments' commitment to
market criteria of equity in the 1980s and 1990s, the relationship between
local spending and need became weaker while the relationship with rights
and effort became stronger. The results of an empirical analysis of the
spatial equity of expenditures in England are not consistent with this
expectation. The dominant criterion of equity in local government finance
between 1981 and 1996 was service need, rather than rights or effort. The
evidence suggests that those areas which need more local spending get
more, those which pay more get less and those which try harder get little
reward for their efforts.
Journal: Public Management Review
Pages: 19-34
Issue: 1
Volume: 3
Year: 2001
Month: 1
X-DOI: 10.1080/14719030122423
File-URL: http://hdl.handle.net/10.1080/14719030122423
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:19-34
Template-Type: ReDIF-Article 1.0
Author-Name: Carsten Greve
Author-X-Name-First: Carsten
Author-X-Name-Last: Greve
Author-Name: Kim Viborg Andersen
Author-X-Name-First: Kim Viborg
Author-X-Name-Last: Andersen
Title: MANAGEMENT OF TELECOMMUNICATIONS SERVICE PROVISION: An analysis of the Tele Danmark company 1990--8
Abstract:
The article examines the management of the telecommunications company,
Tele Danmark, in the period from 1990 to 1998. Two theoretical
perspectives are introduced; a rational-technical perspective and a
cultural perspective. The theoretial perspectives are used in the
empirical analysis of management strategies inTele Danmark. Three phases
are identified: the government enterprise (1990--3); the hybrid
organization (1994--7); and the private rider (1998--) when Tele Danmark
is fully privatized. The management's strategy is evaluated and the
challenges ahead are examined, including life under the new owner, the
American company, Ameritech. The article concludes that Tele Danmark's
management has achieved its objectives in transforming the company into a
modern private communications company.
Journal: Public Management Review
Pages: 35-52
Issue: 1
Volume: 3
Year: 2001
Month: 1
X-DOI: 10.1080/14616670010009441
File-URL: http://hdl.handle.net/10.1080/14616670010009441
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:35-52
Template-Type: ReDIF-Article 1.0
Author-Name: John Carver
Author-X-Name-First: John
Author-X-Name-Last: Carver
Title: A THEORY OF GOVERNING THE PUBLIC'S BUSINESS: Redesigning the jobs of boards, councils, and commissions
Abstract:
The job of the board of directors is the least developed element in
enterprise, whether public, business, or nonprofit. Incorporating insights
from Mill, Hume, and the social contract philosophy of Rousseau, as well
as the servant-leadership concept of Greenleaf, the author's Policy
Governance® model constitutes a theory of governance applicable to
any governing body. The model enables public boards to govern by making
public values explicit, crafting the expression of those values for
practical managerial effect. The new governance model compels radical
change in the way boards conduct their business. One effect is more
authoritative boards and more empowered management simultaneously; another
is greater integrity in the relationship between the public and its
boards.
Journal: Public Management Review
Pages: 53-72
Issue: 1
Volume: 3
Year: 2001
Month: 1
X-DOI: 10.1080/14616670010009450
File-URL: http://hdl.handle.net/10.1080/14616670010009450
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:53-72
Template-Type: ReDIF-Article 1.0
Author-Name: Tom Christensen
Author-X-Name-First: Tom
Author-X-Name-Last: Christensen
Author-Name: Per Lægreid
Author-X-Name-First: Per
Author-X-Name-Last: Lægreid
Title: NEW PUBLIC MANAGEMENT: The effects of contractualism and devolution on political control
Abstract:
This article analyzes effects and implications of New Public Management
(NPM) when implemented in the civil service systems in New Zealand and
Norway, focusing especially on the effects of devolution and
contractualism on political control. Using a transformative perspective,
we interpret these effects as a result of a melding of environmental
factors, polity features and national historical-institutional
constraints. Norway scores low on both environmental and internal factors
enhancing administrative reform, furthering a soft version of NPM and
small changes in political control. In contrast a combination of external
pressure, weak countervailing cultural forces and ‘elective
dictatorship’ in New Zealand produces a radical version of NPM,
resulting in a weakening of central political control.
Journal: Public Management Review
Pages: 73-94
Issue: 1
Volume: 3
Year: 2001
Month: 1
X-DOI: 10.1080/14616670010009469
File-URL: http://hdl.handle.net/10.1080/14616670010009469
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:73-94
Template-Type: ReDIF-Article 1.0
Author-Name: Margaret H. Vickers
Author-X-Name-First: Margaret H.
Author-X-Name-Last: Vickers
Author-Name: Alexander Kouzmin
Author-X-Name-First: Alexander
Author-X-Name-Last: Kouzmin
Title: ‘RESILIENCE’ IN ORGANIZATIONAL ACTORS AND REARTICULATING ‘VOICE’: Towards a humanistic critique of New Public Management
Abstract:
Assumptions of resilience are frequently made about organizational
actors, both by scholars and practitioners. It is argued that resilience
is unlikely to be the usual outcome from the trauma routinely confronted
in organizational life. It is suggested that ‘assumptions’
of resilience stem from either a reification of what is perceived to be a
highly desirable trait in organizational actors or a lack of
acknowledgement of what, if recognized, would be regarded as an
‘unthinkable’ aspect of organizational life. Managers are
unlikely to recognize and admit that the pain they inflict on others in
the name of efficiency, organizational down-sizing and out-sourcing will
contribute to long-term changes in organizational actors. It is also
likely that, while coping skills and resources may be sufficient to equip
individuals for the myriad problems they routinely face, even the
‘successful’ actor may not remain unscathed. Some of the
negative organizational outcomes of this unthinking
‘assumption’ of resilience are canvassed and suggestions are
made as to what strategies may ameliorate the situation. A rearticulation
of actors' ‘voice’ in formal organization, at a time of a
hegemonic dominance of economic rationalism, is especially overdue.
Journal: Public Management Review
Pages: 95-119
Issue: 1
Volume: 3
Year: 2001
Month: 1
X-DOI: 10.1080/14616670010009478
File-URL: http://hdl.handle.net/10.1080/14616670010009478
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:95-119
Template-Type: ReDIF-Article 1.0
Author-Name: Eleanor D. Glor
Author-X-Name-First: Eleanor D.
Author-X-Name-Last: Glor
Title: HAS CANADA ADOPTED THE NEW PUBLIC MANAGEMENT?
Abstract:
Following review of definitions of New Public Management (NPM), the paper
assesses whether Canada has adopted the NPM, organized by Kernaghan and
Charih's (1997) categories and using Loeffler's (1997) definition. Canada
has reorganized the machinery of government, changed management methods
and reduced the federal public sector substantially. Despite high debt,
Canada's federal government reduced its expenditures and/or public service
as much or more than the UK and New Zealand. Its expenditures as a
proportion of GDP are now similar to those of the UK and New Zealand, the
major proponents of NPM.
Journal: Public Management Review
Pages: 121-130
Issue: 1
Volume: 3
Year: 2001
Month: 1
X-DOI: 10.1080/14616670010009414
File-URL: http://hdl.handle.net/10.1080/14616670010009414
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:121-130
Template-Type: ReDIF-Article 1.0
Author-Name: Perla E. Legaspi
Author-X-Name-First: Perla E.
Author-X-Name-Last: Legaspi
Title: THE CHANGING ROLE OF LOCAL GOVERNMENT UNDER A DECENTRALIZED STATE: The case of the Philippines
Abstract:
This paper discusses the evolving role of local government in the
Philippines under an environment of local autonomy and decentralized
structures. With the passage of the Local Government Code by Congress in
1991 which devolved powers and authority to local governments, they were
given wide latitude to make vital decisions in governing their local
communities. Thus, they were enabled and expected to assume new and wider
roles in local governance through innovation and changes in the local
structures, though with limited resources. Within this changing context,
this paper presents and discusses some issues and concerns which beset the
implementation of their enabling role. It also presents two documented
case studies which illustrate the shifting of roles of local governments
from that of a traditional bureaucratic enabler to a market-oriented or
community-oriented enabler.
Journal: Public Management Review
Pages: 131-139
Issue: 1
Volume: 3
Year: 2001
Month: 1
X-DOI: 10.1080/14616670010009405
File-URL: http://hdl.handle.net/10.1080/14616670010009405
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:131-139
Template-Type: ReDIF-Article 1.0
Author-Name: Unknown
Author-X-Name-First:
Author-X-Name-Last: Unknown
Title: NOTES ON CONTRIBUTORS
Journal: Public Management Review
Pages: 141-144
Issue: 1
Volume: 3
Year: 2001
Month: 1
X-DOI: 10.1080/14719030122746
File-URL: http://hdl.handle.net/10.1080/14719030122746
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:1:p:141-144
Template-Type: ReDIF-Article 1.0
Author-Name: Gary M. Cunningham
Author-X-Name-First: Gary M.
Author-X-Name-Last: Cunningham
Author-Name: Jean E. Harris
Author-X-Name-First: Jean E.
Author-X-Name-Last: Harris
Title: A HEURISTIC FRAMEWORK FOR ACCOUNTABILITY OF GOVERNMENTAL SUBUNITS
Abstract:
New public management rhetoric calls for greater accountability of
activities of governmental subunits in order to enhance effectiveness.
This call focuses on results control as a universal approach that is
perceived to bring the benefits of private-sector management to the public
sector. While this claim has exploratory merit, a theoretical framework is
needed to assess the processes by which accountability leads to
effectiveness. This article builds such a framework. Public-sector and
private-sector literatures are reviewed and integrated. This review
suggests that singular, universal approaches to control are not
appropriate nor desirable. Instead, using a systems/configuration
approach, which is ideally suited to the complexity of governmental
organizations, profiles of four different types of governmental subunits
are constructed along with the control approaches that ideally may lead to
effective performance in each. This framework is a heuristic device that
expands the knowledge and theory of accountability in government
organizations and can guide future research.
Journal: Public Management Review
Pages: 145-165
Issue: 2
Volume: 3
Year: 2001
Month: 6
X-DOI: 10.1080/14719030122162
File-URL: http://hdl.handle.net/10.1080/14719030122162
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:145-165
Template-Type: ReDIF-Article 1.0
Author-Name: Hillel Schmid
Author-X-Name-First: Hillel
Author-X-Name-Last: Schmid
Title: EVALUATING THE IMPACT OF LEGAL CHANGE ON NON-PROFIT AND FOR-PROFIT ORGANIZATIONS - The case of the Israeli longterm care insurance law
Abstract:
This article evaluates the impact of legal change on non-profit and
for-profit organizations providing home care services mandated in the
Israeli Long-Term Care Insurance Law, through the lens of
neo-institutional and resource dependency theories. The findings of the
study, which was conducted over a ten-year period, revealed that the
distinctions between organizations in the two sectors are blurring due to
coercive, mimetic, and normative isomorphism. Considerable dependence on
government funding provided for in the law forces these organizations to
adopt behavior that conforms to government policies and standards for
service provision. Moreover, the growing tendency toward mimetic behavior
and the increasing proportion of professional workers in both sectors
causes for-profit and non-profit organizations to adopt similar
bureaucratic behavior and organizational structures.
Journal: Public Management Review
Pages: 167-189
Issue: 2
Volume: 3
Year: 2001
Month: 6
X-DOI: 10.1080/14616670010029575
File-URL: http://hdl.handle.net/10.1080/14616670010029575
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:167-189
Template-Type: ReDIF-Article 1.0
Author-Name: Laurence E. Lynn
Author-X-Name-First: Laurence E.
Author-X-Name-Last: Lynn
Title: GLOBALIZATION AND ADMINISTRATIVE REFORM: - What is happening in theory?
Abstract:
Governments everywhere are engaged in self-conscious projects of
administrative and managerial improvement. Scholars of public management
thus confront a fascinating array of talk, conjectures, and facts on
administrative and managerial change that can be assembled from myriad
sources. There are as well stylized facts, stories, conjectures, and
ideological glosses – these might be termed ‘theory
substitutes’ – that may or may not be consistent with actual
developments worldwide and which are provocative in their implications.
Our goal as scholars of governance and management must be to penetrate
appearances to ascertain whatever lessons and meanings might lie beneath.
A variety of theoretical frameworks ranging from conceptual
classifications to synoptic speculations to causal accounts of state
building are available for this intellectual work.
Journal: Public Management Review
Pages: 191-208
Issue: 2
Volume: 3
Year: 2001
Month: 6
X-DOI: 10.1080/14616670010029584
File-URL: http://hdl.handle.net/10.1080/14616670010029584
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:191-208
Template-Type: ReDIF-Article 1.0
Author-Name: Jenny Harrow
Author-X-Name-First: Jenny
Author-X-Name-Last: Harrow
Title: ‘CAPACITY BUILDING’ AS A PUBLIC MANAGEMENT GOAL - Myth, magic or the main chance?
Abstract:
The concept of ‘capacity building’ is explored, through
illustration and critique of the concept's development in the
international, national and local community literature. Theoretical
strands where the concept belongs partially include community development
theory, agency theory and stewardship theory. The concept is examined in
the context of new public management thinking, and its discovery by
professionals to enhance their community roles is highlighted. Findings
from micro-level case study research among local community organizations
are reported, suggesting organizational scepticism about its meaning and
outcomes, and producing a preliminary typology of organizations' responses
to the concept. The article concludes that the concept appears
theoretically homeless. It emphasizes the need for clarification of the
concept's multiple meanings, so that the chances of useful evaluation of
publicly funded capacity building programmes may be enhanced.
Journal: Public Management Review
Pages: 209-230
Issue: 2
Volume: 3
Year: 2001
Month: 6
X-DOI: 10.1080/14616670010029593
File-URL: http://hdl.handle.net/10.1080/14616670010029593
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:209-230
Template-Type: ReDIF-Article 1.0
Author-Name: Bill Doolin
Author-X-Name-First: Bill
Author-X-Name-Last: Doolin
Title: DOCTORS AS MANAGERS - New Public Management in a New Zealand hospital
Abstract:
In a corporatized New Zealand public hospital, senior management
introduced a strategy of ‘clinical leadership’ intended to
incorporate clinicians more fully within some system of organizational
control, and to make them accountable for the resources consumed as a
consequence of their treatment decisions. An organizational restructuring
created semiautonomous business units based around clinical specialities
and headed by clinician managers. Clinician managers played a boundary
role between their professional colleagues and management. In the short
term, a number of senior clinicians adapted to this role and there was
some evidence for their acculturation into managerial identifications.
However, the majority of clinician managers acted to absorb change rather
than actively champion change. For many clinical units, clinical practice
continued more or less unchanged. The concept of loosely coupled systems
is used to explain this separation of internal operations from
organizational form.
Journal: Public Management Review
Pages: 231-254
Issue: 2
Volume: 3
Year: 2001
Month: 6
X-DOI: 10.1080/14616670010029601
File-URL: http://hdl.handle.net/10.1080/14616670010029601
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:231-254
Template-Type: ReDIF-Article 1.0
Author-Name: Joaquim Filipe Ferraz Esteves De Araújo
Author-X-Name-First: Joaquim Filipe Ferraz Esteves
Author-X-Name-Last: De Araújo
Title: POLICY MAKING FOR INDUSTRIAL COMPETITIVENESS IN PORTUGAL - Patterns of change in a traditional bureaucracy
Abstract:
In Portugal the EEC membership represented a major change in Portuguese
Administration functioning. This article uses the new institutionalism
approach and the concept of path-dependence to analyse the change in the
functioning of a central directorate reponsible for industrial policy. It
argues that despite the external pressures for change has altered the
directorate operations, there are patterns of continuity which are
path-dependent. The response to change shows institutional reproduction in
traditional features which is partly due to the reluctance to change
traditional methods and partly because of the routines, procedures and
norms embedded in the culture.
Journal: Public Management Review
Pages: 255-269
Issue: 2
Volume: 3
Year: 2001
Month: 6
X-DOI: 10.1080/14719030121702
File-URL: http://hdl.handle.net/10.1080/14719030121702
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:255-269
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen E. Condrey
Author-X-Name-First: Stephen E.
Author-X-Name-Last: Condrey
Author-Name: Kelly Purvis
Author-X-Name-First: Kelly
Author-X-Name-Last: Purvis
Author-Name: Svitlana S. Slava
Author-X-Name-First: Svitlana S.
Author-X-Name-Last: Slava
Title: PUBLIC MANAGEMENT REFORM UNDER STRESS - The Ukrainian civil service experience
Abstract:
This article presents a heuristic continuum for the development and
reform of civil service systems, drawing implications for the usefulness
of western civil service reforms to the current Ukrainian situation. The
authors argue that the current reform ideology common to western
democracies may not be appropriate when applied to Ukraine and other
nascent states.
Journal: Public Management Review
Pages: 271-280
Issue: 2
Volume: 3
Year: 2001
Month: 6
X-DOI: 10.1080/14719030122207
File-URL: http://hdl.handle.net/10.1080/14719030122207
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:271-280
Template-Type: ReDIF-Article 1.0
Author-Name: Krystyna Piotrowska-Marczak
Author-X-Name-First: Krystyna
Author-X-Name-Last: Piotrowska-Marczak
Author-Name: Krystyna Kietlińska
Author-X-Name-First: Krystyna
Author-X-Name-Last: Kietlińska
Title: REFORMING HEALTH AND SOCIAL SERVICES IN POLAND - An overview
Abstract:
The transformations taking place in Poland aim, among others, at adapting
the system to new conditions of a market economy. The irrationality of
funding social services by the budget made it necessary to restrict the
role played by the State in their funding. It means the need for changes
concerning not only institutional reforms but also new sources of income.
The goal of this paper is to present the main directions of reforms
occurring in the Polish economy on the example of health care. The paper
concentrates on the problems of implementation, the reform in health care,
its reasons and consequences. The trends indicate that the process of
reforms is going in the direction of developing new methods and forms of
funding and reducing the share of budgetary funds in the funding of social
services. The state responsible for the reforms makes an attempt to create
appropriate legal and organizational conditions for the question of
institutions providing social services.
Journal: Public Management Review
Pages: 281-293
Issue: 2
Volume: 3
Year: 2001
Month: 6
X-DOI: 10.1080/14616670010029638
File-URL: http://hdl.handle.net/10.1080/14616670010029638
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:2:p:281-293
Template-Type: ReDIF-Article 1.0
Author-Name: Charles Polidano
Author-X-Name-First: Charles
Author-X-Name-Last: Polidano
Author-Name: David Hulme
Author-X-Name-First: David
Author-X-Name-Last: Hulme
Title: Towards a post-new public management agenda
Journal: Public Management Review
Pages: 297-303
Issue: 3
Volume: 3
Year: 2001
Month: 9
X-DOI: 10.1080/14616670110058347
File-URL: http://hdl.handle.net/10.1080/14616670110058347
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:297-303
Template-Type: ReDIF-Article 1.0
Author-Name: George Larbi
Author-X-Name-First: George
Author-X-Name-Last: Larbi
Title: Performance Contracting In Practice: Experience and lessons from the water sector in Ghana
Abstract:
This article provides some insights into how performance contracting
works in practice in a developing country context, using the case of the
Ghana Water and Sewerage Corporation (GWSC). Performance contracting has
been a useful instrument for restructuring the state-owned enterprises
(SOE) sector in Ghana, and the GWSC has made some moderate improvements
since its introduction. However, the article highlights some of the
institutional constraints and capacity issues that reformers will have to
pay attention to, including overstretched capacity of the monitoring
agency, a weak information management system and inconsistent compliance
to contract by government. The findings also highlight the difficulty of
separating politics from operational/management issues, especially in
politically sensitive public services, yet performance contracting relies
on such separation to be effective. Also it shows how informal behaviour
undermines the formality of performance contracting.
Journal: Public Management Review
Pages: 305-324
Issue: 3
Volume: 3
Year: 2001
Month: 9
X-DOI: 10.1080/14616670110044018
File-URL: http://hdl.handle.net/10.1080/14616670110044018
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:305-324
Template-Type: ReDIF-Article 1.0
Author-Name: Willy McCourt
Author-X-Name-First: Willy
Author-X-Name-Last: McCourt
Title: The New Public Selection? Anti-corruption, psychometric selection and the new public management in Nepal
Abstract:
This article uses a case study of public recruitment in Nepal as the
vehicle for a discussion of the value of three current public management
models: an anticorruption model, a psychometric selection model and the
new public management (NPM) model. The political context of Nepal and the
role and functions of the Public Service Commission (PSC) are described.
The article argues that, in contrast to current NPM doctrine, preserving
the current remit of the PSC as a central agency responsible for
recruitment is necessary to preserve the integrity of recruitment, which
is an important element in an anticorruption strategy. The article also
reviews the case for selective introduction of psychometric methods of
selection. The article implies an increased importance for public
recruitment in development thinking, and argues for the vital role of
Service Commissions in limiting corruption. While recognizing the reality
of the problems which the NPM model was developed to tackle, the article
provides evidence for rejecting its claim to universality.
Journal: Public Management Review
Pages: 325-343
Issue: 3
Volume: 3
Year: 2001
Month: 9
X-DOI: 10.1080/14616670110045008
File-URL: http://hdl.handle.net/10.1080/14616670110045008
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:325-343
Template-Type: ReDIF-Article 1.0
Author-Name: Charles Polidano
Author-X-Name-First: Charles
Author-X-Name-Last: Polidano
Title: Why Civil Service Reforms Fail
Abstract:
Tactical choices in the design and implementation of civil service reform
can determine whether it succeeds or fails. Yet researchers have paid
scant attention to tactical issues in recent years. This article considers
three such issues: the scope of reform, the role of aid donors, and the
leadership of reform. In each area it considers what sort of approach is
likely to maximize the chances of success. However, the article seeks to
go beyond prescribing lessons, also looking at institutional and other
reasons why reformers may be impelled to make the wrong tactical choices.
Journal: Public Management Review
Pages: 345-361
Issue: 3
Volume: 3
Year: 2001
Month: 9
X-DOI: 10.1080/14616670110050039
File-URL: http://hdl.handle.net/10.1080/14616670110050039
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:345-361
Template-Type: ReDIF-Article 1.0
Author-Name: Anne Marie Goetz
Author-X-Name-First: Anne Marie
Author-X-Name-Last: Goetz
Author-Name: Rob Jenkins
Author-X-Name-First: Rob
Author-X-Name-Last: Jenkins
Title: Hybrid Forms Of Accountability: Citizen engagement in institutions of public-sector oversight in India
Abstract:
The public sector institutions which are responsible for monitoring
government performance are not normally open to citizen participation. Yet
there is widespread dissatisfaction with the capacities of states to
exercise self-restraining functions effectively, and a growing interest
amongst citizens to inform, monitor, or participate directly in the
workings of these oversight institutions. This paper examines two
citizen-initiated efforts in India to engage with public sector oversight
functions. In one case, citizens attempted to engage with administrative
accountability institutions (monitoring efficiency and quality in the food
subsidy system), and in the second, citizens challenged official auditing
systems in local government by producing parallel accounts of local
spending which contradicted official versions. Both cases involved
citizens breaking away from the ‘vertical’ channels of
accountability traditionally open to civil society (lobbying, voting), and
insinuating themselves to previously closed ‘horizontal’
accountability functions (the state's internal procedures for
administrative review or financial auditing). We argue that for such
‘hybrid’ forms of accountability to be effective, it is
important that citizens be given legal standing within institutions of
public sector oversight, a continuous presence within the oversight
agency's work, structured access to official documentary information,
including spending records, and the right to issue dissenting perspectives
directly to legislative bodies.
Journal: Public Management Review
Pages: 363-383
Issue: 3
Volume: 3
Year: 2001
Month: 9
X-DOI: 10.1080/14616670110051957
File-URL: http://hdl.handle.net/10.1080/14616670110051957
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:363-383
Template-Type: ReDIF-Article 1.0
Author-Name: Mick Moore
Author-X-Name-First: Mick
Author-X-Name-Last: Moore
Title: Political Underdevelopment: What causes ‘bad governance’
Abstract:
The states of the ‘South’, although diverse, tend to be
underdeveloped in the political sense: neither authoritative and effective
nor legitimate and accountable to citizens. The conventional response of
aid donors is institutional transfer : trying to align the institutional
configurations of Southern states even more closely with those of Northern
polities. This may not be the best approach. The political
underdevelopment of much of the South largely results from the ways in
which Southern states have been created and political authority shaped
through economic and political interactions with the wealthier countries
of the North. Political underdevelopment is an outcome of uneven
(economic) development. A better appreciation of the nature of these
processes could lead to more appropriate policy. History cannot be
reversed. But more attention could be paid to the ways in which Northern
states currently help sustain political underdevelopment in the South,
notably by perpetuating the conditions under which state elites in the
South can remain too independent of their own citizens.
Journal: Public Management Review
Pages: 385-418
Issue: 3
Volume: 3
Year: 2001
Month: 9
X-DOI: 10.1080/14616670110050020
File-URL: http://hdl.handle.net/10.1080/14616670110050020
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:385-418
Template-Type: ReDIF-Article 1.0
Author-Name: Harald Fuhr
Author-X-Name-First: Harald
Author-X-Name-Last: Fuhr
Title: Constructive Pressures And Incentives To Reform: Globalization and its impact on public sector performance and governance in developing countries
Abstract:
Contrary to widespread pessimism regarding the effects of globalization
on nation states and the quality of governance in developing countries,
this contribution stresses that several of its features can be made
instrumental, and be beneficial, in terms of public policy making and
state capability. Four ‘constructive pressures’ stemming
from globalization could be seized constructively by citizens and
governments in the developing world: First, better informed and better
connected citizens, and an emerging global civil society, demand
improvements in service delivery, transparency, and participation. Second,
subnational governments, often backed by local NGOs and businesses, and
keen to attract foreign investment, increasingly exert pressure
vis-à-vis central governments. Third, global investment strategies by
private businesses increase the demand for appropriate institutional
arrangements within developing countries as well as credible government
policies. Although with mixed results, forth, International Organizations,
in particular IFIs, have been addressing public sector modernization in
developing countries, also sponsoring global public policy networks in
critical areas. Moreover, policy coordination and cooperation among states
increases significantly, constraining arbitrary action by governments.
Globalization, thus, advances the discussion about, and the demand for,
new institutional arrangements, clearly with new opportunities for
improvements in state capability and governance.
Journal: Public Management Review
Pages: 419-443
Issue: 3
Volume: 3
Year: 2001
Month: 9
X-DOI: 10.1080/14616670110050011
File-URL: http://hdl.handle.net/10.1080/14616670110050011
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:3:p:419-443
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: Public management reform. A case for national divergence or global convergence?
Journal: Public Management Review
Pages: 451-451
Issue: 4
Volume: 3
Year: 2001
Month: 12
X-DOI: 10.1080/14616670110071829
File-URL: http://hdl.handle.net/10.1080/14616670110071829
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:451-451
Template-Type: ReDIF-Article 1.0
Author-Name: Jon S. T. Quah
Author-X-Name-First: Jon S. T.
Author-X-Name-Last: Quah
Title: GLOBALIZATION AND CORRUPTION CONTROL IN ASIAN COUNTRIES: The case for divergence
Abstract:
The globalization of corruption has given rise to the concern in many
countries on how to combat corruption and many international conferences
on this topic. However, in spite of the sharing of ‘best
practices’ in fighting corruption at these conferences, there is
still a great deal of divergence in combating corruption in Asian
countries because of the different contextual constraints and the
effectiveness of their governments' anti-corruption strategies. This
article describes and evaluates the three patterns of corruption control
in six Asian countries and concludes that the third pattern of
anti-corruption laws with an independent anti-corruption agency adopted by
Singapore and Hong Kong is the most effective.
Journal: Public Management Review
Pages: 453-470
Issue: 4
Volume: 3
Year: 2001
Month: 12
X-DOI: 10.1080/14616670110071838
File-URL: http://hdl.handle.net/10.1080/14616670110071838
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:453-470
Template-Type: ReDIF-Article 1.0
Author-Name: Christopher Pollitt
Author-X-Name-First: Christopher
Author-X-Name-Last: Pollitt
Title: CLARIFYING CONVERGENCE. Striking similarities and durable differences in public management reform
Abstract:
Both academics and practitioners have disagreed among themselves about
whether and to what extent the developed world is witnessing a convergence
in the forms of public management. Some of this disagreement may be
attributed to the formidable empirical problems facing those who wish to
make global or near-global generalizations. To a considerable extent,
however, the divergences of view may be attributed to a more subtle cause
– an inadequate conceptualization of the notion of
‘convergence’ itself. This article sets out to remedy that
deficiency by discussing ‘convergence’ and proposing a
multi-layered definition of the concept. This approach carries with it the
implication that different aspects of convergence require substantially
different research strategies. It also holds out the probability that
convergence and enduring difference can co-exist in one jurisdiction at
one time – depending on the level at which the analysis is being
conducted. The article concludes with a preliminary examination of the
substantive question of actual convergence, comparing the adequacy of
different theoretical approaches.
Journal: Public Management Review
Pages: 471-492
Issue: 4
Volume: 3
Year: 2001
Month: 12
X-DOI: 10.1080/14616670110071847
File-URL: http://hdl.handle.net/10.1080/14616670110071847
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:471-492
Template-Type: ReDIF-Article 1.0
Author-Name: Linda McGuire
Author-X-Name-First: Linda
Author-X-Name-Last: McGuire
Title: SERVICE CHARTERS - GLOBAL CONVERGENCE OR NATIONAL DIVERGENCE? A comparison of initiatives in Australia, the United Kingdom and the United States
Abstract:
This article examines the transfer of NPM strategies by comparing Service
Charter initiatives in the United Kingdom, United States and Australia.
These three countries, together with Canada and New Zealand,are
partofwhathas beendescribedas the ‘core’ new public
management (NPM) policy community (Common 1998). Service Charters are an
NPM strategy intended to change the culture of public service delivery to
focus on the needs of the users, identified as ‘clients’ or
‘customers’. The objectives are to make service providers
more responsive to users by guaranteeing specific standards for service
delivery, providing a substitute for competition and a benchmark for
measuring service quality. The first section examines the historical and
political context of the development of the Citizen's Charter and Service
First programmes in the UK, customer service plans in the USA and
Government Service Charters in Australia. The second section explores the
similarities and differences between these charter initiatives based on
analysis of public documents. There is evidence of convergence at the
ideological level as managerial values underpin the service charter
frameworks in all three jurisdictions (Walsh 1994; Pollitt 1995; Kettl
1997). Despite drawing from a similar toolkit influenced by private sector
techniques, significant differences between the country
contextshaveresultedindivergent strategies. Timing in the three countries
examined suggests that national politics rather than global policy
convergence is more significant in explaining the development of service
charters. This case study provides evidence of policy transfer rather than
policy convergence (Common 1998). The final section considers the
limitations of the customer service model. Monitoring quality iscentral to
theprogrammes in all three countries. Performance monitoring is
essentially a quantitative methodology that requires criteria and
indicators for measuring the quality of service delivery and programme
outcomes. Two problems are considered. The first is the difficulty of
specifying and measuring service quality. The second is that quality
indicators derived from services marketing and management research do not
take into account the characteristics of public services.
Journal: Public Management Review
Pages: 493-524
Issue: 4
Volume: 3
Year: 2001
Month: 12
X-DOI: 10.1080/14616670110071856
File-URL: http://hdl.handle.net/10.1080/14616670110071856
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:493-524
Template-Type: ReDIF-Article 1.0
Author-Name: Richard M. Walker
Author-X-Name-First: Richard M.
Author-X-Name-Last: Walker
Author-Name: Emma Jeanes
Author-X-Name-First: Emma
Author-X-Name-Last: Jeanes
Title: INNOVATION IN A REGULATED SERVICE: The case of English housing associations
Abstract:
This article explores the previously unexamined relationship between
innovation and regulation in public service organizations. Innovation and
regulation are conceptualized as different types of change - innovation is
discontinuous change and regulation change to modify the behaviour of
regulatees in relation to standards. Evidence is presented from a highly
regulated public services sector - English housing associations, which are
regulated by the Housing Corporation. In order to explain the behaviour of
the case study housing associations and the regulator to innovation a
two-stage innovation classification technique is developed and tested.
Stage one draws upon social policy typologies, and stage two on attributes
shown to influence innovation in other research. Housing associations'
innovations are presented, categorized and classified. The findings
indicate that innovation occurs at the borders of regulatory jurisdiction
and that it is the tensions over these boundaries that are key drivers of
innovation.
Journal: Public Management Review
Pages: 525-550
Issue: 4
Volume: 3
Year: 2001
Month: 12
X-DOI: 10.1080/14616670110070596
File-URL: http://hdl.handle.net/10.1080/14616670110070596
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:525-550
Template-Type: ReDIF-Article 1.0
Author-Name: Marguerite Schneider
Author-X-Name-First: Marguerite
Author-X-Name-Last: Schneider
Author-Name: Fariborz Damanpour
Author-X-Name-First: Fariborz
Author-X-Name-Last: Damanpour
Title: DETERMINANTS OF PUBLIC PENSION PLAN INVESTMENT RETURN. The role of fund value maximization and public choice theory
Abstract:
Public pension plans are a major type of institutional owner during the
new era of investor capitalism, yet little is known about them. Based upon
fund value maximization (FVM) and public choice theory (PCT), we develop
hypotheses on the determinants of plan performance as measured by plan
annual investment return. FVM espouses that the plan's fund or investment
portfolio will be invested to maximize return for a given level of risk,
while PCT holds that agency costs are significant in the public sector,
and will have a negative effect on plan return. Using biennial pension
plan data for 1992–96 for several hundred plans, we found that fund
value maximization has a much greater influence on plan performance, but
that plan performance is also subject to agency costs associated with
public choice theory.
Journal: Public Management Review
Pages: 551-573
Issue: 4
Volume: 3
Year: 2001
Month: 12
X-DOI: 10.1080/14616670110070604
File-URL: http://hdl.handle.net/10.1080/14616670110070604
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:551-573
Template-Type: ReDIF-Article 1.0
Author-Name: John Hood
Author-X-Name-First: John
Author-X-Name-Last: Hood
Title: COMPETITION AND SAFETY IN UK LOCAL AUTHORITIES. An empirical study
Abstract:
A number of studies throughout the late 1980s and early 1990s were able
to highlight economic gains from the policy of Compulsory Competitive
Tendering (CCT) in the UK. Claims have been made that this economic gain
was achieved by financial savings brought about by deterioration in the
terms and conditions of employees. Far less is known about the impact of
CCT on the occupational health and safety of direct and subcontracted
employees engaged in public service provision. Much of the literature
which does exist on the impact on occupational health and safety of
privatization generally, asserts that its effect has been negative. This
article addresses the question of the impact of CCT on occupational health
and safety on the basis of triangulation of three methodological
approaches. Although the current UK government has abandoned the CCT
process, it has replaced it with a policy of ‘Best Value’, a
policy which will apply to all local authority services. Best Value does
not contain the same element of compulsion, but it is likely that many of
the organizational and commercial pressures introduced by CCT will
continue. Against that back-drop, it is concluded that CCT may have
exposed pre-existing deficiencies in local authority health and
safetysystems. Strategies have been developed to address many of these
deficiencies in CCT services. Services previously not subject to CCT will
now be required to address these problems and solutions as a consequence
of the Best Value regime.
Journal: Public Management Review
Pages: 575-592
Issue: 4
Volume: 3
Year: 2001
Month: 12
X-DOI: 10.1080/14616670110070613
File-URL: http://hdl.handle.net/10.1080/14616670110070613
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:575-592
Template-Type: ReDIF-Article 1.0
Author-Name: Hans Van Ham
Author-X-Name-First: Hans
Author-X-Name-Last: Van Ham
Author-Name: Joop Koppenjan
Author-X-Name-First: Joop
Author-X-Name-Last: Koppenjan
Title: BUILDING PUBLIC-PRIVATE PARTNERSHIPS: Assessing and managing risks in port development
Abstract:
In recent years increasing dependencies between public and private
organizations lead to a growing need for public-private partnerships.
However, cultural and institutional differences between the public and
private domain and, in addition, the difficulties of bringing the two
together, constitute a serious threat to successful public-private
partnership. The formation of these partnerships is further hindered by
confusion of the concept of public-private partnership. The predominant
model of contracting out restricts rather than enhances public-private
interaction. This article deals with the difficulties and risks involved
in building public-private partnerships and tries to answer the question
of how to overcome them. The issue is illustrated by an analysis of the
attempts made to realize a huge port expansion in the port of Rotterdam by
means of establishing public-private partnership.
Journal: Public Management Review
Pages: 593-616
Issue: 4
Volume: 3
Year: 2001
Month: 12
X-DOI: 10.1080/14616670110070622
File-URL: http://hdl.handle.net/10.1080/14616670110070622
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:593-616
Template-Type: ReDIF-Article 1.0
Author-Name: Gillian Forrester
Author-X-Name-First: Gillian
Author-X-Name-Last: Forrester
Title: PERFORMANCE-RELATED PAY FOR TEACHERS: An examination of the underlying objectives and its application in practice
Abstract:
Performance-related pay (PRP) is being introduced for schoolteachers in
England and Wales at a time when policy makers are concerned with the
‘mission to modernise’ and the requirement for
‘change’ to take place in the public sector (Cabinet Office
1999: 4). In a number of recent government publications, public sector pay
has been heralded as an important mechanism that will ensure public
services are ‘efficient’ and of ‘high
quality’. Kessler and Purcell (1992) examine the managerial
objectives underlying the current application of PRP in organizations and
provide a useful framework to explore and evaluate PRP systems. Their
framework has been adopted to consider the implications of implementing
PRP for teachers.
Journal: Public Management Review
Pages: 617-625
Issue: 4
Volume: 3
Year: 2001
Month: 12
X-DOI: 10.1080/14616670110070631
File-URL: http://hdl.handle.net/10.1080/14616670110070631
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Handle: RePEc:taf:pubmgr:v:3:y:2001:i:4:p:617-625
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: Lessons from the health sector for public management
Journal: Public Management Review
Pages: 1-1
Issue: 1
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670110101654
File-URL: http://hdl.handle.net/10.1080/14616670110101654
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:1-1
Template-Type: ReDIF-Article 1.0
Author-Name: Beth Kewell
Author-X-Name-First: Beth
Author-X-Name-Last: Kewell
Author-Name: Chris Hawkins
Author-X-Name-First: Chris
Author-X-Name-Last: Hawkins
Author-Name: Ewan Ferlie
Author-X-Name-First: Ewan
Author-X-Name-Last: Ferlie
Title: From 'Market Umpires' yo 'Relationship Managers'? The future of the NHS regional offices in a time of transition
Abstract:
This article considers the theoretical and management implications of the
recent reorganization of UK cancer services on network lines in which the
intermediate tier of the Regional Office (RO) has played an important
implementation role. Empirical evidence drawn from the first stage of a
national evaluation of the Calman-Hine report (1995) is used to explore
regional approaches to the setting-up of 'cancer care networks'. The
literature predicted that strategic differences between the regions would
permeate the implementation process, reinforcing variations in service
change. The study highlights mixed evidence to support this claim.
Initially there was a pattern of organizational divergence at RO level.
However, this diversity has eroded and appears to be a transitional
phenomenon. The findings of the study indicate that service reorganization
is now leading towards a possible convergence around a model of the
'delivery network' which is 'instrumental' in nature.
Journal: Public Management Review
Pages: 3-22
Issue: 1
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670110101663
File-URL: http://hdl.handle.net/10.1080/14616670110101663
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:3-22
Template-Type: ReDIF-Article 1.0
Author-Name: Necia France
Author-X-Name-First: Necia
Author-X-Name-Last: France
Author-Name: John F. Smith
Author-X-Name-First: John F.
Author-X-Name-Last: Smith
Author-Name: Stewart Lawrence
Author-X-Name-First: Stewart
Author-X-Name-Last: Lawrence
Title: Pathology Services as a Pilot for the Market-led Control of Health Resources in New Zealand
Abstract:
This article examines the management of New Zealand's publicly funded
pathology services throughout the 1990s in the context of the 'more
market' radical reshaping of health services that occurred over that time.
Because of the extreme market discipline to which they were subjected,
pathology services are interpreted in the analysis presented here as a
managerial 'pilot experiment' conducted by a health administration
pursuing a long-term agenda of full privatization in health care services.
Arguing from extensive archive and interview data collected over the last
decade, the authors conclude that compromises involved in maintaining
market-led resource control, together with unforeseen repercussions, made
the strategy untenable in the New Zealand health care environment.
Journal: Public Management Review
Pages: 23-43
Issue: 1
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670110101672
File-URL: http://hdl.handle.net/10.1080/14616670110101672
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:23-43
Template-Type: ReDIF-Article 1.0
Author-Name: Rebecca Surender
Author-X-Name-First: Rebecca
Author-X-Name-Last: Surender
Author-Name: Louise Locock
Author-X-Name-First: Louise
Author-X-Name-Last: Locock
Author-Name: David Chambers
Author-X-Name-First: David
Author-X-Name-Last: Chambers
Author-Name: Sue Dopson
Author-X-Name-First: Sue
Author-X-Name-Last: Dopson
Author-Name: John Gabbay
Author-X-Name-First: John
Author-X-Name-Last: Gabbay
Title: Closing the Gap Between Research and Practice in Health: Lessons from a clinical effectiveness initiative
Abstract:
Pressure to utilize research evidence in decisions about patient care and
population health, so-called evidence-based medicine, has swept the health
care systems of most industrial countries. In the UK, the attention of
policy makers has recently turned from the production of more
'effectiveness information' to the more fundamental challenge of
understanding the factors involved in influencing the attitudes and
practices of health care professionals. This article seeks to contribute
to this process by reporting the findings of an evaluation of a clinical
effectiveness initiative established in Wales between 1996-9 (Locock et al
. 1999). The study shows that a number of different factors are involved
in improving the implementation of effectiveness information, including
the strength of the evidence, and the role of peer influence. However it
is the interaction of various elements rather than any single factor,
which appears to be crucial. These findings are important not only for
health but for informing future interventions across other parts of the
public sector.
Journal: Public Management Review
Pages: 45-61
Issue: 1
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670110101690
File-URL: http://hdl.handle.net/10.1080/14616670110101690
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:45-61
Template-Type: ReDIF-Article 1.0
Author-Name: Torben Beck Jørgensen
Author-X-Name-First: Torben Beck
Author-X-Name-Last: Jørgensen
Author-Name: Barry Bozeman
Author-X-Name-First: Barry
Author-X-Name-Last: Bozeman
Title: Public Values Lost? Comparing cases on contracting out from Denmark and the United States
Abstract:
Has the headlong rush to market competition in the public sector altered
the sense of public values? In order to develop an insight into the role
of public values, three quite different cases on contracting out are
examined. One in Atlanta, Georgia (USA), and two in Denmark
(municipalities of Farum and Graested-Gilleleje). To what extent and in
what ways are public values taken into account in decisions about
contracting out? Are public values lost, recycled, or regained when
contracting out? As a starting point, a number of values such as political
accountability, regime stability, transparency, social cohesion, user
orientation, and efficiency are presented. Following that, news accounts
of the three decisions are analysed. The role of values in the three
decisions varies considerably. In the Atlanta and Farum cases on water and
sewage the paramount concern is with values of cost efficiency, although
in sharp contrast to the USA there is no firm belief in Denmark that
contracting out will ultimately increase efficiency. In the
Graested-Gilleleje case on elderly care--one of the corner stones in the
Danish welfare state--one will expect strong opposition and a heated
ideological debate. Nevertheless, contracting out has been decided upon
and a successful implementation is under way. Although political and
cultural contexts and the type of service in question do play an important
role in explaining the differences, there are strong indications that
political leadership and public management has a role to play and thus a
responsibility for how we address the question of public values.
Journal: Public Management Review
Pages: 63-81
Issue: 1
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670110101681
File-URL: http://hdl.handle.net/10.1080/14616670110101681
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:63-81
Template-Type: ReDIF-Article 1.0
Author-Name: Cisca Joldersma
Author-X-Name-First: Cisca
Author-X-Name-Last: Joldersma
Author-Name: Vijco Winter
Author-X-Name-First: Vijco
Author-X-Name-Last: Winter
Title: Strategic Management in Hybrid Organizations
Abstract:
Many public service organizations have to deal with rapidly changing
environments. Government offers less financial security than in the past
and stimulates organizations to develop a market orientation. The focus of
this article is explaining the shape of strategic management in public
service organizations that have merely a public orientation (task
organizations) and organizations that combine a public orientation with a
market orientation (hybrid organizations). On the basis of four case
studies it is concluded that task organizations also move in the direction
of hybrid organizations. Strategic management in hybrid public service
organizations is a dynamic process in which changing the organization
context, i.e. metagovernance, seems to be the predominating dimension of
strategic management.
Journal: Public Management Review
Pages: 83-99
Issue: 1
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670110101708
File-URL: http://hdl.handle.net/10.1080/14616670110101708
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:83-99
Template-Type: ReDIF-Article 1.0
Author-Name: Jean Hartley
Author-X-Name-First: Jean
Author-X-Name-Last: Hartley
Author-Name: Maria Allison
Author-X-Name-First: Maria
Author-X-Name-Last: Allison
Title: Good, Better, Best? Inter-organizational learning in a network of local authorities
Abstract:
The UK government's agenda for the 'modernization and improvement' of
public services is based on legislative change, programmes of
experimentation and the sharing of better practice. But how does the
sharing of better practice take place? The precise processes for the
transfer of knowledge and their implications for organizational and
cultural change have not been analysed in detail in the public sector
context. This article examines the role of a local authority
inter-organizational network in transferring better practice in
implementing the Government's major initiative on Best Value. The article
draws on the theoretical framework of Nonaka (1994), and particularly the
distinction between tacit and explicit knowledge to examine how knowledge
is transferred between individuals and between organizations. The article
analyses data collected as part of the Better Value Development Programme
(BVDP), an inter-organizational network. Findings indicate that the
inter-organizational network was valued by participants as a way to share
and transfer knowledge about better practice through a number of
processes. The need to consider both tacit and explicit knowledge transfer
in inter-organizational learning is considered. This has implications for
traditional policy models of best practice transfer.
Journal: Public Management Review
Pages: 101-118
Issue: 1
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670110117332
File-URL: http://hdl.handle.net/10.1080/14616670110117332
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:1:p:101-118
Template-Type: ReDIF-Article 1.0
Author-Name: Nicholas Deakin
Author-X-Name-First: Nicholas
Author-X-Name-Last: Deakin
Title: Public-Private Partnerships: A UK case study
Abstract:
Partnerships between the state and organized civil society are examined
in one area of policy, 'social exclusion', in one part of the United
Kingdom, England. The question of the various ojective served by
partnership working is explored, followed by a review of the policy
context at national and local level and the changes introduced by the
Labour Government elected in 1997. The work of the Social Exclusion Unit
is then reviewed, critical issues identified and performance evaluated. A
lack of connectedness is diagnosed and a number of explanations - and
potential remedies - considered.
Journal: Public Management Review
Pages: 133-147
Issue: 2
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210130507
File-URL: http://hdl.handle.net/10.1080/14616670210130507
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:133-147
Template-Type: ReDIF-Article 1.0
Author-Name: Erik-Hans Klijn
Author-X-Name-First: Erik-Hans
Author-X-Name-Last: Klijn
Title: Governing Networks in the Hollow State: Contracting out, process management or a combination of the two?
Abstract:
The hollow state is characterized by governing through networks. In this
article, we explore the nature of the hollow state and trace and
illustrate three basic uncertainties in the decision-making process which
create complexity: knowledge uncertainty, institutional uncertainty and
strategic uncertainty. Next, we elaborate the main characteristics of
contracting out and address the issue of whether these fit the nature of
the hollow state. Finally, we ask if the role of politicians should change
given the characteristics of the hollow state. We conclude with some
thoughts on effective management in the hollow state and the role of
process management and contracting out.
Journal: Public Management Review
Pages: 149-165
Issue: 2
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210130516
File-URL: http://hdl.handle.net/10.1080/14616670210130516
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:149-165
Template-Type: ReDIF-Article 1.0
Author-Name: Tor Busch
Author-X-Name-First: Tor
Author-X-Name-Last: Busch
Author-Name: Ove Gustafsson
Author-X-Name-First: Ove
Author-X-Name-Last: Gustafsson
Title: Slack in the Public Sector: A comparative analysis of a private and a public enterprise for refuse collection
Abstract:
There are currently strong external pressures in place to increase
efficiency in the public sector. The reason for these pressures is an
assumption that due to agency problems and opportunism, public enterprises
have a tendency to accumulate slack, i.e. to develop lower efficiency
compared to what might be achievable in the private sector. Private
enterprises form the basis for comparison, and new management techniques
are often transferred from the private to the public sector. This article
is based on a case study involving two refuse collection enterprises: one
public and one from the private sector. Both work in the same market and
apply the same technology. The purpose is to investigate whether there are
indications of slack in the public refuse collection enterprise, and
whether the management control systems applied are suitable for
controlling the level of slack. Moreover, additional focus is placed on
the differences in management between the two enterprises, representing
the public and private sector, respectively. The results indicate that the
public refuse collection enterprise had a higher level of slack than the
private enterprise, and that the management control systems were not
suitable for reducing the level of slack to any significant extent. In the
private enterprise, there was a higher degree of budgetary emphasis, the
owners made greater demands, employees were more closely supervised and
there was a greater degree of participation. In this article, we discuss
whether these results may contribute towards explaining any differences in
efficiency that may occur between private and public enterprises.
Journal: Public Management Review
Pages: 167-186
Issue: 2
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210130525
File-URL: http://hdl.handle.net/10.1080/14616670210130525
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:167-186
Template-Type: ReDIF-Article 1.0
Author-Name: Pauline Barnett
Author-X-Name-First: Pauline
Author-X-Name-Last: Barnett
Author-Name: Susan Newberry
Author-X-Name-First: Susan
Author-X-Name-Last: Newberry
Title: Reshaping Community Mental Health Services in a Restructured State: New Zealand 1984-97
Abstract:
The concept of the hollow state has been proposed as a general framework
for public sector restructuring, with New Zealand seen as a leader in
reforming social and welfare services, including mental health. This
article reports on documentary and interview research into the provision
of community-based mental health services in terms of hollow state
characteristics: privatization, decentralization and flexibilization. The
evidence suggests that privatization occurred only at the margins, that
decentralization led to significant regional differences in contractual
arrangements and services and that flexibilization brought mixed blessings
to the agencies involved. Consistent with findings from elsewhere related
to hollow state mechanisms, performance assessment and accountability
became more difficult. It is concluded that such frameworks are not
appropriate for sectors such as mental health where there is high
uncertainty and vulnerable service recipients. Recent policy changes
suggest a retreat from privatization and flexibilization, and the
emergence of a new balance between centralized and decentralized decision
making.
Journal: Public Management Review
Pages: 187-208
Issue: 2
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210130534
File-URL: http://hdl.handle.net/10.1080/14616670210130534
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:187-208
Template-Type: ReDIF-Article 1.0
Author-Name: Sue Dopson
Author-X-Name-First: Sue
Author-X-Name-Last: Dopson
Author-Name: Louise Locock
Author-X-Name-First: Louise
Author-X-Name-Last: Locock
Title: The Commissioning Process in the NHS: The theory and application
Abstract:
This article explores the commissioning process introduced into the NHS
in 1991. Its purpose is to consider the relevance of this experience for
future commissioning structures. In particular the implementation of
Changing Childbirth (Department of Health 1993) is discussed as an
illustration of the commissioning process in action. The article is
informed by empirical data gathered from four research sites within the
NHS.
Journal: Public Management Review
Pages: 209-229
Issue: 2
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210130552
File-URL: http://hdl.handle.net/10.1080/14616670210130552
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:209-229
Template-Type: ReDIF-Article 1.0
Author-Name: Christophe Genoud
Author-X-Name-First: Christophe
Author-X-Name-Last: Genoud
Author-Name: Frédéric Varone
Author-X-Name-First: Frédéric
Author-X-Name-Last: Varone
Title: Does Privatization Matter? Liberalization and regulation: The case of European electricity
Abstract:
Traditional hypotheses on privatization are often unable to explain the
current developments in the sectors of network industries such as
electricity, telecommunications, railways and postal services. Through the
building of an approach focused on the re-regulation issues in the
electricity sector in Europe this article contributes to a first
exploratory study of privatization and the constitution of complementary
hypotheses on the necessity to privatize or not State Owned Enterprises in
liberalized contexts. The empirical study of Norway, France, England and
Wales, Germany and Switzerland electricity liberalization shows that
institutional diversity is important in terms of regulatory institutions
design. Although privatization does not appear to be the logical
consequence of liberalization the existence of State Owned Enterprises
does however represent one of the crucial issues of the regulatory
framework design process of liberalized network industries sectors.
Journal: Public Management Review
Pages: 231-256
Issue: 2
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210130543
File-URL: http://hdl.handle.net/10.1080/14616670210130543
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:231-256
Template-Type: ReDIF-Article 1.0
Author-Name: Treasa Hayes
Author-X-Name-First: Treasa
Author-X-Name-Last: Hayes
Title: The Non-Profit Sector, Government and Business: Partners in the dance of change - an Irish perspective
Abstract:
The relationship between the Irish non-profit sector and the two other
key sectoral actors in Irish society - government and business - forms the
focus of this paper. It commences with an overview of the Irish non-profit
sector, providing insights into its long rich history and current status.
Next, the relationship between non-profits and the public sector is
considered, charting the changes which have occured over time. Moving to
the corporate sector, the concept of corporate social responsibility is
explored briefly and information is provided on the extent of business
support for Irish nonprofits. The discussion then broadens to examine the
patterns of interaction between these three sectors and explores how their
relationship can be enhanced in the future.
Journal: Public Management Review
Pages: 257-264
Issue: 2
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210130499
File-URL: http://hdl.handle.net/10.1080/14616670210130499
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:2:p:257-264
Template-Type: ReDIF-Article 1.0
Author-Name: Kate McLaughlin
Author-X-Name-First: Kate
Author-X-Name-Last: McLaughlin
Author-Name: György Jenei
Author-X-Name-First: György
Author-X-Name-Last: Jenei
Title: Comparative Perspectives on Modernizing Local Governance
Journal: Public Management Review
Pages: 271-274
Issue: 3
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210157210
File-URL: http://hdl.handle.net/10.1080/14616670210157210
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:271-274
Template-Type: ReDIF-Article 1.0
Author-Name: Iris Geva-May
Author-X-Name-First: Iris
Author-X-Name-Last: Geva-May
Title: Comparative Studies in Public Administration and Public Policy
Abstract:
This article offers a conceptual framework and examines a range of cases
around the theme of comparative studies in public policy and public
administration. It sets the scene for a discussion about issues of
comparative analysis in public policy and is aimed at generating debate
regarding what comparative analysis can achieve. Finally, it turns our
attention to what should be the underlying principles in comparative
research and in comparative discourse.
Journal: Public Management Review
Pages: 275-290
Issue: 3
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210151586
File-URL: http://hdl.handle.net/10.1080/14616670210151586
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:275-290
Template-Type: ReDIF-Article 1.0
Author-Name: Steve Martin
Author-X-Name-First: Steve
Author-X-Name-Last: Martin
Title: The Modernization of UK Local Government: Markets, Managers, Monitors and Mixed Fortunes
Abstract:
Since 1997 UK central government has launched a bewildering array of new
initiatives known collectively as the 'local government modernizing
agenda' which represent an ambitious attempt to transform the performance
and the politics of local authorities in the UK. The aim is to improve
local services, enhance community governance and increase public
confidence in the institutions of local government. Some of the key
elements of this agenda, notably attempts to persuade authorities to make
greater use of markets, to encourage strategic management techniques and
the reliance on external monitoring, draw heavily upon the New Public
Management and build directly upon previous reforms. Others, in particular
the emergence of a more diversified approach to regulation of local
government, signal a new and distinctive approach to public service
improvement. The result is a combination of multiple drivers of change and
paradoxical 'operating codes' which reflect both the politics of the
modernizing agenda and our current lack of understanding about which
approaches will prove most effective in enabling performance improvement
in the public sector.
Journal: Public Management Review
Pages: 291-307
Issue: 3
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210151595
File-URL: http://hdl.handle.net/10.1080/14616670210151595
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:291-307
Template-Type: ReDIF-Article 1.0
Author-Name: Geert Bouckaert
Author-X-Name-First: Geert
Author-X-Name-Last: Bouckaert
Author-Name: Wouter van Dooren
Author-X-Name-First: Wouter van
Author-X-Name-Last: Dooren
Author-Name: Bram Verschuere
Author-X-Name-First: Bram
Author-X-Name-Last: Verschuere
Author-Name: Joris Voets
Author-X-Name-First: Joris
Author-X-Name-Last: Voets
Author-Name: Ellen Wayenberg
Author-X-Name-First: Ellen
Author-X-Name-Last: Wayenberg
Title: Trajectories for Modernizing Local Governance: Revisiting the Flanders Case
Abstract:
Local government plays a central but altering role in local governance.
Together with the shift from a night-watchman state to a welfare state ,
the models of governance provision changed. Government itself became
larger and more scattered throughout the local community. Moreover,
government was no longer the only governance provider. Many actors were
involved in governance with a diversity of steering relations. In our
time, governance continues to change. What are the emerging models of
local governance today? After sorting out some terminological and
methodological issues, we describe four emerging ideal-type models (i.e.
the holding model , the autonomous networks model , the implementation
model and the reintegration model ), based on four societal scenarios
(i.e. triumphant markets , hundred flowers , creative societies and
turbulent neighbourhoods ). The models represent four possible local
governance futures. Next, the models are applied on two management issues:
organizational structure and financial management. Finally, some embryonic
evidence is given on the emergence of the models.
Journal: Public Management Review
Pages: 309-342
Issue: 3
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210151603
File-URL: http://hdl.handle.net/10.1080/14616670210151603
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:309-342
Template-Type: ReDIF-Article 1.0
Author-Name: Anthony B. L. Cheung
Author-X-Name-First: Anthony B. L.
Author-X-Name-Last: Cheung
Title: Modernizing Public Healthcare Governance in Hong Kong: A Case Study of Professional Power in the New Public Management
Abstract:
This article examines Hong Kong's experience in modernizing and
corporatizing public healthcare governance in order to enhance management
autonomy and service efficiency, against the background of a previous
regime of centralized departmental control and amid the worldwide trend of
new public management. The reform, culminating in the establishment of a
hospital authority, is found to be wrought with intense intra-bureaucratic
conflict, as well as rivalries between professional and administrative
bureaucrats, between professionals of different sectors, and between
medical and para-medical providers. Instead of breaking up traditional
professional monopoly and opening up the system to non-medical general
management, corporatization has resulted in an unplanned entrenchment and
re-empowerment of medical professional power.
Journal: Public Management Review
Pages: 343-365
Issue: 3
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210157238
File-URL: http://hdl.handle.net/10.1080/14616670210157238
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:343-365
Template-Type: ReDIF-Article 1.0
Author-Name: György Jenei
Author-X-Name-First: György
Author-X-Name-Last: Jenei
Author-Name: Ákos Szalai
Author-X-Name-First: Ákos
Author-X-Name-Last: Szalai
Title: Modernizing Local Governance in a Transitional Nation: Evaluating the Hungarian Experience
Abstract:
Compared to the national level, the local government level in Hungary is
more responsive to reform efforts. The Hungarian experience indicates that
decentralization is a key programme of the transition process for the
emerging democracies of eastern Europe. These experiences also show that
the decentralization process will be efficient and effective only if three
key requirements are met. These are: (1) a stable and democratic
constitutional, legal background; (2) an efficient municipal finance
system; and (3) a well-functioning local administration.
Journal: Public Management Review
Pages: 367-386
Issue: 3
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210157229
File-URL: http://hdl.handle.net/10.1080/14616670210157229
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:367-386
Template-Type: ReDIF-Article 1.0
Author-Name: Jean Hartley
Author-X-Name-First: Jean
Author-X-Name-Last: Hartley
Author-Name: Michael J. R. Butler
Author-X-Name-First: Michael J. R.
Author-X-Name-Last: Butler
Author-Name: John Benington
Author-X-Name-First: John
Author-X-Name-Last: Benington
Title: Local Government Modernization: UK and Comparative Analysis from an Organizational Perspective
Abstract:
This article analyses three strands of local government modernization.
The first takes an overview of the development of 'modernization' and
'improvement' of local government in the UK under the Labour government
since 1997 and the overall programme of reform. We discuss both the shifts
and the continuities with the previous decade and a half of the 'new
public management' of Conservative administrations. We examine the
implicit assumptions about how to achieve organizational and cultural
change, arguing that much modernization is premised on a mechanistic
metaphor of organizational change. The second section of the article
examines other metaphors and theories of organizational change, arguing
for the need to consider institutional and organizational perspectives in
analysing local government modernization. The third section of the article
then applies some organizational concepts to the comparative analysis of
local government modernization.
Journal: Public Management Review
Pages: 387-404
Issue: 3
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210151612
File-URL: http://hdl.handle.net/10.1080/14616670210151612
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:387-404
Template-Type: ReDIF-Article 1.0
Author-Name: Kate McLaughlin
Author-X-Name-First: Kate
Author-X-Name-Last: McLaughlin
Title: Lesson Drawing from the International Experience of Modernizing Local Governance
Abstract:
Comparative perspectives on modernizing local governance provide a useful
context for discussing change and continuity within the New Public
Management paradigm. They highlight divergence within nation states as
well as across nation states. The modernizing local governance debate
challenges conventional boundaries between managerialism and public
governance theory and new models are required to explore this territory.
International case studies help to generate useful descriptive accounts of
MLG policy tools and practices. Key lessons can be drawn out of these for
further research to address gaps in understanding.
Journal: Public Management Review
Pages: 405-410
Issue: 3
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210157247
File-URL: http://hdl.handle.net/10.1080/14616670210157247
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:405-410
Template-Type: ReDIF-Article 1.0
Author-Name: Tony Bovaird
Author-X-Name-First: Tony
Author-X-Name-Last: Bovaird
Author-Name: Elke Löffler
Author-X-Name-First: Elke
Author-X-Name-Last: Löffler
Author-Name: Salvador Parrado-Díez
Author-X-Name-First: Salvador
Author-X-Name-Last: Parrado-Díez
Title: Finding a Bowling Partner: The Role of Stakeholders in Activating Civil Society in Germany, Spain and the United Kingdom
Abstract:
An 'activism index', combining data on membership of civil associations
and societies and the level of activism suggests that, notwithstanding
cultural differences, civil activism in European countries could be a
great deal higher than its current level. If higher civic participation
is to be achieved, each stakeholder group within local governance can play
an 'activation' role in relation to citizens, both as individuals and in
relation to the voluntary organizations which represent citizens in their
collective activities. In practice, different stakeholder groups play this
role in widely differing ways in the contexts of Germany, Spain and the
UK. In the future, we can expect the lead role in activating civil society
in each country to be taken by different stakeholders, depending on the
trust currently placed in them by other stakeholders in the community and
by the resources which they command.
Journal: Public Management Review
Pages: 411-431
Issue: 3
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210151621
File-URL: http://hdl.handle.net/10.1080/14616670210151621
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:3:p:411-431
Template-Type: ReDIF-Article 1.0
Author-Name: Robyn Keast
Author-X-Name-First: Robyn
Author-X-Name-Last: Keast
Author-Name: Kerry Brown
Author-X-Name-First: Kerry
Author-X-Name-Last: Brown
Title: The Government Service Delivery Project: A Case Study of the Push and Pull of Central Government Coordination
Abstract:
Fragmentation and the lack of appropriately coordinated government
services are widely considered to be costly problems impeding effective
and efficient government service provision. Moreover, there is a growing
realization that many modern social issues have developed into
meta-problems that cannot be resolved by the traditional single agency
approach. Coordination of services through more cooperative and
collaborative networks of relationships between government agencies has
become a preferred strategy for many public administrators. This article
gives an account of a public sector initiative aimed at enhancing service
provision through the formation and management of interdepartmental
networks of coordinative and cooperative action. It concludes that
although networks are a useful mechanism of social coordination, their
inherent benefits may be jeopardized when network management issues make
them vulnerable to pressures from the centre.
Journal: Public Management Review
Pages: 439-459
Issue: 4
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210163015
File-URL: http://hdl.handle.net/10.1080/14616670210163015
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:439-459
Template-Type: ReDIF-Article 1.0
Author-Name: Annette Davies
Author-X-Name-First: Annette
Author-X-Name-Last: Davies
Author-Name: Robyn Thomas
Author-X-Name-First: Robyn
Author-X-Name-Last: Thomas
Title: Gendering and Gender in Public Service Organizations: Changing Professional Identities Under New Public Management
Abstract:
This article examines the enactment of new public management (NPM) in
public service professional organizations, the nature of
professional/managerial subjectivities promoted within the NPM discourse,
and the implications for male and female professionals/managers. The
article has two aims. First, taking a gender ing organization perspective,
it explores the gendered meanings of NPM and the promotion of new
professional/managerial subjectivities. Second, focusing on gender in
organizations, the article then considers the implications of the
enactment of NPM for male and female professionals/managers. The article
illustrates the complex, manifold and fluid nature of both the meanings
ascribed to NPM and individual responses. It is argued that a gender lens
offers a more nuanced and sophisticated understanding of NPM enactment and
the implications of this for public service professionals/managers are
considered.
Journal: Public Management Review
Pages: 461-484
Issue: 4
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210163024
File-URL: http://hdl.handle.net/10.1080/14616670210163024
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:461-484
Template-Type: ReDIF-Article 1.0
Author-Name: Martin Kitchener
Author-X-Name-First: Martin
Author-X-Name-Last: Kitchener
Author-Name: Malcolm Beynon
Author-X-Name-First: Malcolm
Author-X-Name-Last: Beynon
Author-Name: Charlene Harrington
Author-X-Name-First: Charlene
Author-X-Name-Last: Harrington
Title: Qualitative Comparative Analysis and Public Services Research: Lessons from an Early Application
Abstract:
This article introduces the qualitative comparative analysis (QCA)
method, provides a detailed description of an early application in US
public management research and draws lessons from the experience. In
methodological terms, we show that QCA requires coding decisions that
influence outcomes significantly and emphasize that this secondary data
analysis technique be used in conjunction with primary methods in order to
consider issues of process. The substantive findings from our application
in a study of state-level barriers to policy diffusion indicate the
potential of QCA as a systematic approach to the identification of
linkages between causal factors that emerge as important to case study
participants.
Journal: Public Management Review
Pages: 485-504
Issue: 4
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210163033
File-URL: http://hdl.handle.net/10.1080/14616670210163033
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:485-504
Template-Type: ReDIF-Article 1.0
Author-Name: Helen Sullivan
Author-X-Name-First: Helen
Author-X-Name-Last: Sullivan
Title: Modernization, Neighbourhood Management and Social Inclusion
Abstract:
Social inclusion is a central goal of the UK New Labour Government, which
it is aiming to achieve partly through neighbourhood interventions. This
article argues that achieving social inclusion requires a combination of
New Labour policies for democratic renewal and tackling social exclusion
and it identifies four dimensions along which activity towards social
inclusion can be judged. The article draws on evidence from one English
city to highlight the contribution of neighbourhood policies and
programmes to social inclusion. It considers the strengths and limitations
of three approaches and concludes that to achieve social inclusion the
collective capacity of the three approaches is essential. However, closer
examination of the Government's proposals suggests several obstacles to
achieving their combined potential. A particular obstacle is the
marginalization of local government and its unique contribution and the
article concludes that without this New Labour is will fail to deliver on
a key component of social inclusion.
Journal: Public Management Review
Pages: 505-528
Issue: 4
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210163042
File-URL: http://hdl.handle.net/10.1080/14616670210163042
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:505-528
Template-Type: ReDIF-Article 1.0
Author-Name: Robert Kirk
Author-X-Name-First: Robert
Author-X-Name-Last: Kirk
Author-Name: Anthony Wall
Author-X-Name-First: Anthony
Author-X-Name-Last: Wall
Title: The Private Finance Initiative: Has the Accounting Standards Board Reduced the Scheme's Value for Money?
Abstract:
This article examines the state of PFI in the UK following an amendment
published by the ASB to FRS 5. It was predicted that this amendment would
mean that most properties constructed by the private sector, on behalf of
the public sector, would have suddenly to appear on the balance sheets of
the latter. This would have led to an unacceptable level of public sector
borrowing and could have undermined the entire rationale for the scheme.
Having outlined the objectives of PFI and explained the attitude adopted
by the ASB, the article examines the reaction of HM Treasury. The article
then demonstrates the likely consequences of the main parties in PFI
contracts passing on as much risk as possible to the private sector so as
to ensure that the assets remain off balance sheet. It concludes by
assessing the expected impact that these actions will have on value for
money.
Journal: Public Management Review
Pages: 529-547
Issue: 4
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210163051
File-URL: http://hdl.handle.net/10.1080/14616670210163051
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:529-547
Template-Type: ReDIF-Article 1.0
Author-Name: Alistair Hewison
Author-X-Name-First: Alistair
Author-X-Name-Last: Hewison
Title: Managerial Values and Rationality in the UK National Health Service
Abstract:
The reforms of the National Health Service arising from the White Paper
Working for Patients , were predicated on a particular view of management
and the implementation of the changes heralded by this act relied heavily
on the actions of the managers charged with carrying them through. This
article reports on work undertaken to discover how middle managers
responded to this challenge. The views of middle managers concerning the
values that guide their work are explored in the context of managing in
the reformed NHS. Data were collected by means of a focused ethnography
and analysed thematically. This process was informed, in part, by recourse
to Weber's conceptualization of rationality. It was found that managers
are struggling to reconcile the demands inherent in their role that arise
from contrasting and often competing rationalities, which is a reflection
of conflict over priorities in the wider health policy environment.
Journal: Public Management Review
Pages: 549-579
Issue: 4
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210164762
File-URL: http://hdl.handle.net/10.1080/14616670210164762
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:549-579
Template-Type: ReDIF-Article 1.0
Author-Name: Iris Geva-May
Author-X-Name-First: Iris
Author-X-Name-Last: Geva-May
Title: From Theory to Practice: Policy Analysis, Cultural Bias and Organizational Arrangements
Abstract:
This article discusses the inter-relation between policy analysis (PA) in
public policy making, cultural bias and organizational arrangements. It
provides a theoretical explanation for differences of PA approaches based
on adherance to various organizational contexts and political cultures and
lays the ground for future research on an important but rather neglected
study area.
Journal: Public Management Review
Pages: 581-591
Issue: 4
Volume: 4
Year: 2002
Month: 1
X-DOI: 10.1080/14616670210166337
File-URL: http://hdl.handle.net/10.1080/14616670210166337
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:4:y:2002:i:4:p:581-591
Template-Type: ReDIF-Article 1.0
Author-Name: H. Brinton Milward
Author-X-Name-First: H. Brinton
Author-X-Name-Last: Milward
Author-Name: Keith Provan
Author-X-Name-First: Keith
Author-X-Name-Last: Provan
Title: Managing the hollow state Collaboration and contracting
Abstract:
This article presents what the authors have learned about managing
networks of public, private and nonprofit service providers in the context
of decentralized and devolved governmental regimes - what the authors have
termed the hollow state. The characteristics of the hollow state are
discussed along with two strategies for managing networks of organizations
that jointly produce a public service - collaboration and contracting. The
article revisits the authors' preliminary theory of network effectiveness,
based on a four-city study of mental health in light of an evolutionary
study conducted on one city's mental health system over four years.
Journal: Public Management Review
Pages: 1-18
Issue: 1
Volume: 5
Year: 2003
Month: 3
X-DOI: 10.1080/1461667022000028834
File-URL: http://hdl.handle.net/10.1080/1461667022000028834
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:1-18
Template-Type: ReDIF-Article 1.0
Author-Name: Martin Kitchener
Author-X-Name-First: Martin
Author-X-Name-Last: Kitchener
Author-Name: Linda Gask
Author-X-Name-First: Linda
Author-X-Name-Last: Gask
Title: NPM merger mania Lessons from an early case
Abstract:
A central doctrine of NPM requires the adoption of commercial management
techniques to address the espoused goals of saving money and improving
collaboration and service co-ordination. This article examines the
evidence base for NPM mergers and uses study data to explain how two
ingrained features of professional work helped to produce unintended
outcomes at an early UK case involving a specialist mental health provider
and an acute trust. The emergence of a de facto mental
health trust within the merged entity arose from senior professionals'
capacity to ‘buffer’ the work of colleagues from the
rationalizing spectre of the merger. The persistence of ‘loosely
coupled’ practices and structures restricted improvements in
collaboration and service co-ordination. It is argued that these two
enduring characteristics of professional organization will shape the
outcomes of future NPM mergers in mental health care e.g. the creation of
social care trusts and mental health ‘super-trusts’) and in
other fields such as higher education.
Journal: Public Management Review
Pages: 19-44
Issue: 1
Volume: 5
Year: 2003
Month: 3
X-DOI: 10.1080/1461667022000028843
File-URL: http://hdl.handle.net/10.1080/1461667022000028843
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:19-44
Template-Type: ReDIF-Article 1.0
Author-Name: Yusuf Ahmad
Author-X-Name-First: Yusuf
Author-X-Name-Last: Ahmad
Author-Name: Mike Broussine
Author-X-Name-First: Mike
Author-X-Name-Last: Broussine
Title: The UK public sector modernization agenda Reconciliation and renewal?
Abstract:
The New Labour government came into power in May 1997 with an agenda to
reform public services. The key strategy to achieve reform was the concept
of modernization. Central to this is the rhetoric of renewal through
collaboration, partnership and inclusion. Based upon the authors' research
and consultancy activities, this article will explore the emergent
modernization programme in policy terms, and also in terms of the
organizational consequences for health, welfare and other public agencies.
Our argument is that though it was brought in as an antidote to the
‘excesses’ of Thatcherism, the momentum of modernization is
being maintained by recourse to centralist and managerialist strategies
and prescriptions. We recognize that New Labour's approach is paradoxical
because modernization at its heart espouses the principles of fairness,
effectiveness and decentralization; yet it seeks to deliver these in ways
which are sometimes experienced by public sector workers and users as
disempowering and controlling.
Journal: Public Management Review
Pages: 45-62
Issue: 1
Volume: 5
Year: 2003
Month: 3
X-DOI: 10.1080/1461667022000028852
File-URL: http://hdl.handle.net/10.1080/1461667022000028852
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:45-62
Template-Type: ReDIF-Article 1.0
Author-Name: Carolyn Hill
Author-X-Name-First: Carolyn
Author-X-Name-Last: Hill
Author-Name: Laurence Lynn
Author-X-Name-First: Laurence
Author-X-Name-Last: Lynn
Title: Producing human services Why do agencies collaborate?
Abstract:
Belief in the resource-saving and serviceenhancing potential of
inter-organizational collaboration has become virtually an article of
faith among resource providers, client advocates and service planners. Yet
collaboration in practice encounters myriad difficulties, and successful
collaborations seem to be relatively rare. In this article, we focus on
providers' incentives to collaborate: why might a provider decide to
reallocate effort away from independent service provision toward
collaboration in service provision? We argue that careful consideration of
these incentives, framed by theory, can help sponsors of collaboration to
avoid choosing governance mechanisms that are likely to fail, and select
instead those mechanisms with the best chances of success under the
circumstances they confront.
Journal: Public Management Review
Pages: 63-81
Issue: 1
Volume: 5
Year: 2003
Month: 3
X-DOI: 10.1080/1461667022000028861
File-URL: http://hdl.handle.net/10.1080/1461667022000028861
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:63-81
Template-Type: ReDIF-Article 1.0
Author-Name: Ken Rasmussen
Author-X-Name-First: Ken
Author-X-Name-Last: Rasmussen
Author-Name: David Malloy
Author-X-Name-First: David
Author-X-Name-Last: Malloy
Author-Name: James Agarwal
Author-X-Name-First: James
Author-X-Name-Last: Agarwal
Title: The ethical climate of government and non-profit organizations Implications for public-private partnerships
Abstract:
One aspect of relations between government and non-profit organizations
that has received little attention is the impact of differing ethical
climates. Using Victor and Cullens' model of ethical climate, this article
offers a qualitative survey of the differences between the two sectors. It
finds that there are differences in both the sources of ethical climate
and the criteria used to judge ethical climate. Public servants tend to be
more cosmopolitan in that their source of ethical climate comes from
sources external to themselves such as professional or legal norms.
Non-profit mangers tended to have stronger beliefs that principles are to
be selfchosen and the climate is to be guided by personal ethics.
Journal: Public Management Review
Pages: 83-97
Issue: 1
Volume: 5
Year: 2003
Month: 3
X-DOI: 10.1080/1461667022000028825
File-URL: http://hdl.handle.net/10.1080/1461667022000028825
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:83-97
Template-Type: ReDIF-Article 1.0
Author-Name: Ron Hodges
Author-X-Name-First: Ron
Author-X-Name-Last: Hodges
Author-Name: Howard Mellett
Author-X-Name-First: Howard
Author-X-Name-Last: Mellett
Title: Reporting public sector financial results
Abstract:
Part of the process of recent public sector reform has involved replacing
traditional cashbased accounts with accrual-based financial statements,
similar to those found in the private sector. This article examines the
use of accrual-based accounting in the public sector and provides examples
from the UK National Health Service of situations where the accruals
system may be deemed inappropriate. It shows that one possible response is
to withdraw from the accruals mode and revert to cash measures, deeming
the accruals adjustments to be ‘merely technical’. An
alternative response is to change the mode of operating so that the cash
impact of a transaction matches its accruals reporting impact. The
conclusion is that there are modifications to public sector accounting
practices away from those of the private sector that undermine the
metaphor of running the public sector ‘like a business’.
Journal: Public Management Review
Pages: 99-113
Issue: 1
Volume: 5
Year: 2003
Month: 3
X-DOI: 10.1080/1461667022000028870
File-URL: http://hdl.handle.net/10.1080/1461667022000028870
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:99-113
Template-Type: ReDIF-Article 1.0
Author-Name: George Boyne
Author-X-Name-First: George
Author-X-Name-Last: Boyne
Author-Name: Julian Gould-Williams
Author-X-Name-First: Julian
Author-X-Name-Last: Gould-Williams
Title: Planning and performance in public organizations An empirical analysis
Abstract:
The impact of planning on organizational performance in the public sector
has been widely debated but has never previously been tested empirically.
We develop a statistical model of planning effects that contains five
explanatory variables: the extent of organizational analysis, the extent
of environmental scanning, the number of precise performance targets, the
existence of formal action plans for service improvement and the attitudes
of staff involved in the planning process. This model is applied to data
obtained from seventy services in Welsh local government. The statistical
evidence shows that organizational performance is positively related to
favourable attitudes towards planning processes, but negatively related to
the number of targets that are set. On balance, the results are consistent
with a small positive effect of planning on the performance of public
organizations.
Journal: Public Management Review
Pages: 115-132
Issue: 1
Volume: 5
Year: 2003
Month: 3
X-DOI: 10.1080/146166702200002889
File-URL: http://hdl.handle.net/10.1080/146166702200002889
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:115-132
Template-Type: ReDIF-Article 1.0
Author-Name: Victor Bekkers
Author-X-Name-First: Victor
Author-X-Name-Last: Bekkers
Title: Reinventing government in the information age. International practice in IT-enabled public sector reform
Journal: Public Management Review
Pages: 133-139
Issue: 1
Volume: 5
Year: 2003
Month: 3
X-DOI: 10.1080/714042647
File-URL: http://hdl.handle.net/10.1080/714042647
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:1:p:133-139
Template-Type: ReDIF-Article 1.0
Author-Name: Tyrone Carlin
Author-X-Name-First: Tyrone
Author-X-Name-Last: Carlin
Author-Name: James Guthrie
Author-X-Name-First: James
Author-X-Name-Last: Guthrie
Title: Accrual output based budgeting systems in Australia The rhetoric-reality gap
Abstract:
This paper describes accrual output based budgeting (AOBB) systems and
examines their adoption in Australia. An analysis of claims made about
AOBB systems by central agency reformers is set out, and the conclusion
offered that these claims are fundamentally rhetorical in their
characteristics. These rhetorical claims are contrasted against a critical
analysis which suggests that despite the claims made by reformist elements
in favour of the adoption of these systems, the structural and empirical
elements of AOBB systems as implemented in Australia raise considerable
doubts as to whether suggested benefits will be realised in practice.
Journal: Public Management Review
Pages: 145-162
Issue: 2
Volume: 5
Year: 2003
Month: 6
X-DOI: 10.1080/1461667032000066372
File-URL: http://hdl.handle.net/10.1080/1461667032000066372
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:145-162
Template-Type: ReDIF-Article 1.0
Author-Name: Richard Feiock
Author-X-Name-First: Richard
Author-X-Name-Last: Feiock
Author-Name: James Clingermayer
Author-X-Name-First: James
Author-X-Name-Last: Clingermayer
Author-Name: Carl Dasse
Author-X-Name-First: Carl
Author-X-Name-Last: Dasse
Title: Sector choices for public service delivery The transaction cost implications of executive turnover
Abstract:
The question of whether private firms should contract out for products
and services or provide them internally (i.e. become more vertically
integrated) has been a topic that has concerned scholars for many years.
This article argues that the transaction costs in local contracting
choices are linked to the characteristics of political systems that
influence political and administrative uncertainty. Our analysis examines
the transaction costs that result from executive turnover. Specifically,
we are concerned with how uncertainty resulting from turnover in
leadership positions in city government affects the ability of a
municipality to negotiate contracts, make credible commitments to
suppliers and faithfully uphold and enforce contracts once they are in
force. We find that manager turnover reduces the likelihood of contracting
with private sector providers. Mayor turnover has the opposite effect
increasing contracting with both government and for-profit providers.
Journal: Public Management Review
Pages: 163-176
Issue: 2
Volume: 5
Year: 2003
Month: 6
X-DOI: 10.1080/1461667032000066390
File-URL: http://hdl.handle.net/10.1080/1461667032000066390
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:163-176
Template-Type: ReDIF-Article 1.0
Author-Name: José Antonio Gonzalo
Author-X-Name-First: José
Author-X-Name-Last: Antonio Gonzalo
Author-Name: Vicente Pina
Author-X-Name-First: Vicente
Author-X-Name-Last: Pina
Author-Name: Lourdes Torres
Author-X-Name-First: Lourdes
Author-X-Name-Last: Torres
Title: Objectives, Techniques and valuation of state-owned companies in privatization processes
Abstract:
This article aims to analyse the objectives and the techniques of
privatization and the valuation methods applied in the state-owned company
privatization processes in order to determine the coherence between the
formal privatization objectives stated by governments and the techniques
and the valuation methods chosen to carry out the sale of state-owned
companies. From the results of an international survey carried out by the
International Organization of Supreme Audit Institutions (INTOSAI), we
study the privatization practices in three groups of countries: the most
developed OECD countries, Eastern European countries and developing
countries. While the reasons that have motivated state-owned company
privatizations all over the world are quite similar, the techniques of
privatization used by these three groups are different with regard to the
purpose of the privatization, the ways of carrying it out and the methods
of fixing the sale price.
Journal: Public Management Review
Pages: 177-196
Issue: 2
Volume: 5
Year: 2003
Month: 6
X-DOI: 10.1080/1461667032000066408
File-URL: http://hdl.handle.net/10.1080/1461667032000066408
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:177-196
Template-Type: ReDIF-Article 1.0
Author-Name: Myrna Mandell
Author-X-Name-First: Myrna
Author-X-Name-Last: Mandell
Author-Name: Toddi Steelman
Author-X-Name-First: Toddi
Author-X-Name-Last: Steelman
Title: Understanding what can be accomplished through interorganizational innovations The importance of typologies, context and management strategies
Abstract:
There has been increasing interest in collaborations, partnerships and
networks as they have emerged as interorganizational innovations to
address the integrated nature of complex policy problems. Understanding
the variation in how these innovations work, as well as what they do, is
an important step in allowing managers to understand better the
implications and applications of these arrangements. This article provides
a descriptive and functional analysis of the diverse types of
interorganizational innovations with an eye toward achieving a more
universal typology of the variations that exist. The article details the
various applications for which these different variants can be used and
the contextual factors that affect them. The typology and functional
analysis is useful for decision makers to assess the types of
interorganizational innovations they might want to adopt in a given
situation.
Journal: Public Management Review
Pages: 197-224
Issue: 2
Volume: 5
Year: 2003
Month: 6
X-DOI: 10.1080/1461667032000066417
File-URL: http://hdl.handle.net/10.1080/1461667032000066417
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:197-224
Template-Type: ReDIF-Article 1.0
Author-Name: David Hirschmann
Author-X-Name-First: David
Author-X-Name-Last: Hirschmann
Title: Aid dependence, sustainability and technical assistance Designing a monitoring and evaluation system in Tanzania David Hirschmann
Abstract:
This article demonstrates how aid dependence operates in very concrete
terms in the process of consultancy and technical assistance. It draws on
the author's experiences in preparing a monitoring and evaluation system
for Tanzania's Local Government Reform Program. It illustrates how a
comprehensive system of aid dependence, such as prevails in Tanzania, has
meant that concern with local ownership, institutional development,
affordability and sustainability appeared to find limited support among
Tanzanian professionals and in-country donors. The article illustrates how
the contradiction between the critically poor data collection system,
which seems to demand realism and low cost as priorities and the
comprehensive nature of foreign aid operates in four M&E design issues,
namely institution building, ambition of performance indicators, pressures
for rapid computerization and participatory methods. Finally the article
draws a few concluding thoughts about the experience and its relationship
to the debates on aid dependency and local ownership.
Journal: Public Management Review
Pages: 225-244
Issue: 2
Volume: 5
Year: 2003
Month: 6
X-DOI: 10.1080/1461667032000066381
File-URL: http://hdl.handle.net/10.1080/1461667032000066381
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:225-244
Template-Type: ReDIF-Article 1.0
Author-Name: Nick Llewellyn
Author-X-Name-First: Nick
Author-X-Name-Last: Llewellyn
Author-Name: Geoff Jones
Author-X-Name-First: Geoff
Author-X-Name-Last: Jones
Title: Controversies and conceptual development Examining public entrepreneurship
Abstract:
The role of entrepreneurship in the public services remains
controversial. In this article we present an initial framework for
understanding public entrepreneurship based on a typology of
entrepreneurship and an initial classification of relevant public service
processes and outcomes. Each aspect is illustrated by case study evidence
taken from the West Midlands Ambulance Service, and is integrated into the
theoretical literature on entrepreneurship. When applied to this case, the
framework helps to differentiate two types of entrepreneurial action. The
first type is conducted away from the core service and is governed by
commercial considerations, the second is linked to the core statutory
service and is governed by bureaucratic obedience. We argue a feature of
public management is the requirement to operate across differing
‘orderings of life’ where contradictory rules apply. The
acceptability of entrepreneurship depends on whether managers can
recognize and distinguish between the rules governing these spheres.
Journal: Public Management Review
Pages: 245-266
Issue: 2
Volume: 5
Year: 2003
Month: 6
X-DOI: 10.1080/1461667032000066426
File-URL: http://hdl.handle.net/10.1080/1461667032000066426
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:245-266
Template-Type: ReDIF-Article 1.0
Author-Name: Mohammad Mohabbat Khan
Author-X-Name-First: Mohammad
Author-X-Name-Last: Mohabbat Khan
Title: Accountability of NGOs in Bangladesh A critical overview
Abstract:
NGOs in Bangladesh have been recognized as effective change agents in the
socio-economic arena throughout the world. Their contributions in micro
credit, non-formal education and primary health care are widely known.
NGOs play a significant role in society. NGO accountability, as a result,
has become a critical issue. NGO accountability in Bangladesh has been
examined here in relation to patrons, clients and themselves. Of the three
relationships only accountability to patrons is in a near satisfactory
state. Accountability to clients is handicapped by lack of opportunities
of beneficiaries to participate meaningfully in NGO policy making.
Accountability to themselves is adversely affected due to the adherence to
a strictly hierarchical system and the influence of founding and
charismatic NGO leaders.
Journal: Public Management Review
Pages: 267-278
Issue: 2
Volume: 5
Year: 2003
Month: 6
X-DOI: 10.1080/1461667032000066435
File-URL: http://hdl.handle.net/10.1080/1461667032000066435
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:267-278
Template-Type: ReDIF-Article 1.0
Author-Name: Rob Ball
Author-X-Name-First: Rob
Author-X-Name-Last: Ball
Author-Name: Maryanne Heafey
Author-X-Name-First: Maryanne
Author-X-Name-Last: Heafey
Author-Name: David King
Author-X-Name-First: David
Author-X-Name-Last: King
Title: Risk transfer and value for money in PFI projects
Abstract:
Risk transfer is an essential element of the private finance initiative.
It also makes an important contribution to value for money estimates.
Indeed many PFI projects only achieve value for money because of the risk
transfer contribution. A participant observation study was carried out to
assess how risk was evaluated in a PFI project. Issues related to the lack
of an evidence-based approach to risk assessment, the potential dominance
of a very small number of risks and difficulties of imposing penalties on
the contractor are discussed.
Journal: Public Management Review
Pages: 279-290
Issue: 2
Volume: 5
Year: 2003
Month: 6
X-DOI: 10.1080/1461667032000066444
File-URL: http://hdl.handle.net/10.1080/1461667032000066444
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:279-290
Template-Type: ReDIF-Article 1.0
Author-Name: Mark Turner
Author-X-Name-First: Mark
Author-X-Name-Last: Turner
Title: Handbook on development policy and management
Journal: Public Management Review
Pages: 291-302
Issue: 2
Volume: 5
Year: 2003
Month: 6
X-DOI: 10.1080/1461667032000066453
File-URL: http://hdl.handle.net/10.1080/1461667032000066453
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:2:p:291-302
Template-Type: ReDIF-Article 1.0
Author-Name: Hillel Schmid
Author-X-Name-First: Hillel
Author-X-Name-Last: Schmid
Title: Rethinking the policy of contracting out Social Services to non-governmental organizations
Abstract:
The article describes, analyzes and evaluates the lessons and dilemmas
resulting from the Government's policy of contracting out with
non-governmental organizations for the provision of three types of
services: foster care, adoption and home care services for the elderly.
The dilemmas are: structural tension between governmental control and
autonomy of provider organizations; power -- dependence
relations between the Government and the providers, the choice option
available to clients; the ethical, moral and professional aspects of
contractualism; the myth of innovative programs initiated by provider
organizations; service quality versus price of services; and
accountability of provider organizations to their stakeholders. Based on
the lessons learned, the article highlights the need to rethink the
strategy of contracting out and reassess the role of the Government in
providing social services.
Journal: Public Management Review
Pages: 307-323
Issue: 3
Volume: 5
Year: 2003
Month: 9
X-DOI: 10.1080/1471903032000146928
File-URL: http://hdl.handle.net/10.1080/1471903032000146928
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:307-323
Template-Type: ReDIF-Article 1.0
Author-Name: David Lewis
Author-X-Name-First: David
Author-X-Name-Last: Lewis
Title: Theorizing the organization and management of non-governmental development organizations
Abstract:
This article seeks to establish a conceptual framework for understanding
the nature of ‘NGO management’ as a field of research and
practice. It argues that NGOs have become a prominent feature of the
policy landscape, but that little attention has so far been given to their
organization and management. Since more is increasingly being asked of
NGOs by both governments and citizens, this is a gap that needs to be
filled. However, there is a high level of diversity to development NGO
types and enormous complexity involved in the various tasks undertaken in
the name of ‘development’. The article concludes that rather
than being a whole new field, NGO management can be viewed in composite
terms as the flexible deployment of relevant combinations of theory and
practice from the wider ‘third sector’, the for-profit
business world and the public sector. In terms of practice, the management
of development NGOs, perhaps more than other kinds of organization, can be
best understood as an improvised performance that continually draws upon
ideas and techniques from other fields as part of an ever-changing,
ambiguous and hybrid whole.
Journal: Public Management Review
Pages: 325-344
Issue: 3
Volume: 5
Year: 2003
Month: 9
X-DOI: 10.1080/1471903032000146937
File-URL: http://hdl.handle.net/10.1080/1471903032000146937
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:325-344
Template-Type: ReDIF-Article 1.0
Author-Name: Michela Arnaboldi
Author-X-Name-First: Michela
Author-X-Name-Last: Arnaboldi
Author-Name: Irvine Lapsley
Author-X-Name-First: Irvine
Author-X-Name-Last: Lapsley
Title: Activity based costing, modernity and the transformation of local government
Abstract:
This is a study of the implementation of the UK central government's
modernization policies for local government. The specific focus of the
study is on one particular implementation tool which local authorities
were required to use by central government edict: activity based costing.
This article uses institutional theory, and in particular, isomorphism, to
examine the manner in which local authorities responded to this
initiative. The findings have implications for the implementation of ABC
in government settings, for modernization programmes and for the further
development of institutional theory.
Journal: Public Management Review
Pages: 345-375
Issue: 3
Volume: 5
Year: 2003
Month: 9
X-DOI: 10.1080/1471903032000146946
File-URL: http://hdl.handle.net/10.1080/1471903032000146946
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:345-375
Template-Type: ReDIF-Article 1.0
Author-Name: Walter JM Kickert
Author-X-Name-First: Walter JM
Author-X-Name-Last: Kickert
Title: Beyond public management
Abstract:
The Netherlands are often considered an excellent example of ‘new
public management’ reforms. Especially the ‘Tilburg
model’ of management reform that took place in Dutch local
government in the mid-1980s has become internationally renowned. In this
review of public management reforms that took place in Dutch local and
national government during the 1980s and 1990s we will show that
managerial reforms were not the only dominant story in the The
Netherlands. Dutch administration experienced a shift in frame of
reference beyond public management. This review will not concentrate on
‘factual reforms’ but rather on reform ideas. This study
departs from the empirical positivist approach where ‘objective
facts’ play the central role. There is no one and single
‘objective truth’ about reforms. Managerial reform seemed
the dominant story. In ‘reality’ there was a variety of
reform ideas.
Journal: Public Management Review
Pages: 377-399
Issue: 3
Volume: 5
Year: 2003
Month: 9
X-DOI: 10.1080/1471903032000146955
File-URL: http://hdl.handle.net/10.1080/1471903032000146955
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:377-399
Template-Type: ReDIF-Article 1.0
Author-Name: Chris Huxham
Author-X-Name-First: Chris
Author-X-Name-Last: Huxham
Title: Theorizing collaboration practice
Abstract:
This article provides an overview of the theory of collaborative
advantage. This is a practice-oriented theory concerned with enhancing
practical understanding of the management isssues involved in joint
working across organizations. Two contrasting concepts are central to it:
collaborative advantage which is concerned with the potential for synergy
from working collaboratively; and, collaborative inertia which relates to
the often disappointing output in reality. The theory is structured as a
set of overlapping themes, which are predominantly issues that
practitioners see as causing pain and reward in collaborative situations.
Five example themes are discussed: common aims; power; trust; membership
structures; and, leadership. It is argued that the theory captures the
complexity that underlies collaborative situations and conveys it in a way
that seems real to those involved. It aims to empower those involved
through legitimising experienced frustration and providing conceptual
handles to help address the practical issues involved.
Journal: Public Management Review
Pages: 401-423
Issue: 3
Volume: 5
Year: 2003
Month: 9
X-DOI: 10.1080/1471903032000146964
File-URL: http://hdl.handle.net/10.1080/1471903032000146964
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:401-423
Template-Type: ReDIF-Article 1.0
Author-Name: Quim Brugué
Author-X-Name-First: Quim
Author-X-Name-Last: Brugué
Author-Name: Raquel Gallego
Author-X-Name-First: Raquel
Author-X-Name-Last: Gallego
Title: A democratic public administration?
Abstract:
In political theory public administration does not appear as a defining
element of democracy. Moreover, traditional public administration is by
definition a non-democratic organization. This paper argues that the
democratisation of public administration is both necessary and
appropriate. It is necessary in order to overcome some of the theoretical
and empirical limitations of the politics/administration dychotomy. It is
appropriate because it allows us to tackle these limitations and the
difficulties derived from it by helping improve the efficiency and
effectiveness, as well as the institutional performance, of
administrations. First, the paper addresses, from a conceptual
perspective, the question of ‘Why democratise public
administration?’. Second, it explores the mechanisms through which
democratisation may be achieved both in public administration's internal
and external relations -- that is, ‘How can public
administration be democratised?’. The conclusions point out some
implications for traditional models of administrative efficiency and
political responsiveness -- that is, for democratic
politics.
Journal: Public Management Review
Pages: 425-447
Issue: 3
Volume: 5
Year: 2003
Month: 9
X-DOI: 10.1080/1471903032000146973
File-URL: http://hdl.handle.net/10.1080/1471903032000146973
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:425-447
Template-Type: ReDIF-Article 1.0
Author-Name: Ian Thynne
Author-X-Name-First: Ian
Author-X-Name-Last: Thynne
Title: Making sense of public management reform
Abstract:
This article establishes a basic framework for a comparative analysis of
public management reform around the world in recent times. It focuses on
politicians and administrators as ‘drivers’ and/or
‘supporters’ of reform, as influenced by their policy roles
and contributions, along with electoral politics and
government-legislature alignments. Three models are outlined on the basis
of the reform experience of selected countries. The models are then
related to various reform initiatives by way of eight propositions. The
underlying aim is to provide some guidance for research and understanding
of reform in different contexts.
Journal: Public Management Review
Pages: 449-459
Issue: 3
Volume: 5
Year: 2003
Month: 9
X-DOI: 10.1080/1471903032000146982
File-URL: http://hdl.handle.net/10.1080/1471903032000146982
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:3:p:449-459
Template-Type: ReDIF-Article 1.0
Author-Name: Michael Hill
Author-X-Name-First: Michael
Author-X-Name-Last: Hill
Author-Name: Peter Hupe
Author-X-Name-First: Peter
Author-X-Name-Last: Hupe
Title: The multi-layer problem in implementation research
Abstract:
This article argues that many discussions of implementation deal
inadequately with the fact that several layers of government are often
involved in policy processes. It thus identifies a multi-layer problem in
the literature on implementation, and explores its dimensions. It argues
that a failure to deal adequately with the problem leads to two particular
pitfalls. One is that the notion of ‘dashed’ expectations on
the part of one layer suggests either that there has been a failure of
control, or that there have been interventions in the policy process that
are seen as illegitimate. The other is that the relationship between
layers is a simple and uniform phenomenon that can be expected to have
similar characteristics in dissimilar situations. It then offers some
proposals to deal with these pitfalls, and looks at what this reframing of
the problem means for implementation research.
Journal: Public Management Review
Pages: 471-490
Issue: 4
Volume: 5
Year: 2003
Month: 12
X-DOI: 10.1080/1471903032000178545
File-URL: http://hdl.handle.net/10.1080/1471903032000178545
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:471-490
Template-Type: ReDIF-Article 1.0
Author-Name: Anthony Wall
Author-X-Name-First: Anthony
Author-X-Name-Last: Wall
Author-Name: Gary Martin
Author-X-Name-First: Gary
Author-X-Name-Last: Martin
Title: The disclosure of key performance indicators in the public sector
Abstract:
This article investigates the disclosure of key performance indicators in
the annual reports of Irish public sector organizations. It begins by
discussing the two main driving forces behind public sector bodies
disclosing performance information in their annual reports for the first
time as well as looking at other contributing factors. The present
situation with regard to the disclosure of key performance indicators in
the whole of Ireland is then analysed. A number of annual reports from
central government departments or agencies, local government bodies, other
public sector entities and, in the case of the Republic of Ireland,
semi-state organizations are examined to see whether such information is
being disclosed and, more importantly, whether performance indicators are
being linked to predetermined objectives and targets.
Journal: Public Management Review
Pages: 491-509
Issue: 4
Volume: 5
Year: 2003
Month: 12
X-DOI: 10.1080/1471903032000178554
File-URL: http://hdl.handle.net/10.1080/1471903032000178554
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:491-509
Template-Type: ReDIF-Article 1.0
Author-Name: Ian Kirkpatrick
Author-X-Name-First: Ian
Author-X-Name-Last: Kirkpatrick
Author-Name: Stephen Ackroyd
Author-X-Name-First: Stephen
Author-X-Name-Last: Ackroyd
Title: Transforming the professional archetype?
Abstract:
The aim of this article is to question the idea that all professional
service organizations are undergoing a process of inter-archetype
transformation. This idea, originating in organizational archetype theory,
is now being used to interpret contemporary processes of change in British
and other public sector services. Drawing on an example of management UK
restructuring in social services during the 1990s -- that of local
authority social services in the UK -- two main problems with this thesis
are identified. First, this service demonstrates that
‘radical’ change has not occurred and that older
professional values and working practices persist. Second, it reveals how,
in at least one part of the public sector in the UK, management reforms
have been partly undermined by a specific constellation of institutions
and practices. These observations call for questioning the proposition
that inter-archetype change is what has occurred and that current reforms
will inevitably have this sort of transformational effect.
Journal: Public Management Review
Pages: 511-531
Issue: 4
Volume: 5
Year: 2003
Month: 12
X-DOI: 10.1080/1471903032000178563
File-URL: http://hdl.handle.net/10.1080/1471903032000178563
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:511-531
Template-Type: ReDIF-Article 1.0
Author-Name: Kuno Schedler
Author-X-Name-First: Kuno
Author-X-Name-Last: Schedler
Title: ‘… and politics?’
Abstract:
This article illuminates the relationship between the increased
importance management has gained in public institutions, and political
reality in everyday work lives. It attempts to gauge the rationalities
behind the managerial and the political system and derives a heuristic
structure from them. On the basis of this discussion, an analysis is
conducted of the origins of new public management, using Switzerland as an
example. It is concluded that NPM reforms started as managerial reforms of
public institutions, but that they developed into de facto political
reforms. Thus the managerial background of project managers, consultants
and public management scholars is a necessary but not sufficient
precondition for a successful implementation of NPM in the
politico-administrative system. The contribution which public management
is able to make to the governance debate must not be underestimated. Not
least, it leads to a clarification of the sources of legitimacy of
government action. The rationality model introduced in this article is
designed to make systemic differences between management and politics
visible -- and to improve communication between politicians and public
managers.
Journal: Public Management Review
Pages: 533-550
Issue: 4
Volume: 5
Year: 2003
Month: 12
X-DOI: 10.1080/1471903032000178572
File-URL: http://hdl.handle.net/10.1080/1471903032000178572
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:533-550
Template-Type: ReDIF-Article 1.0
Author-Name: Reto Steiner
Author-X-Name-First: Reto
Author-X-Name-Last: Steiner
Title: The causes, spread and effects of intermunicipal cooperation and municipal mergers in Switzerland
Abstract:
Since the 1990s, many of the 2,842 Swiss municipalities have reached
their performance limits when fulfilling their tasks. As a response to
this problem, different reforms have been introduced by the local
authorities. The article focuses on the intermunicipal cooperation (IMC)
and the municipal mergers that belong to the most widespread reforms in
Switzerland. A survey mailed to all Swiss municipalities and thirteen case
studies show that municipal mergers tend to be implemented in small,
weakly performing municipalities. On the other hand, IMC is widespread
among all types of municipalities. Reform-friendly authorities, intensive
social contacts among the inhabitants of the municipalities, a favorable
topographical location and the policies of the superordinate government
level promote enthusiasm for reforms. Following mergers and cooperative
ventures, the performance quality generally improves. On the other hand,
this seldom eases the municipal budget situation.
Journal: Public Management Review
Pages: 551-571
Issue: 4
Volume: 5
Year: 2003
Month: 12
X-DOI: 10.1080/1471903032000178581
File-URL: http://hdl.handle.net/10.1080/1471903032000178581
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:551-571
Template-Type: ReDIF-Article 1.0
Author-Name: Ameen Ali Talib
Author-X-Name-First: Ameen Ali
Author-X-Name-Last: Talib
Title: The offspring of new public management in English Universities
Abstract:
New Public Management emphasizes the importance of Accountability and
Performance evaluations. The purpose of this article is to explore the use
of performance models and goal-setting in universities as a means for
gaining insight into the use of similar performance approaches in the
broader context of the new public management. The article deals with the
Research Assessment Exercise (RAE) which is a research evaluation
mechanism used by the English Higher Education Funding Council (HEFCE) to
determine the distribution of research funding among the universities.
Journal: Public Management Review
Pages: 573-583
Issue: 4
Volume: 5
Year: 2003
Month: 12
X-DOI: 10.1080/1471903032000178590
File-URL: http://hdl.handle.net/10.1080/1471903032000178590
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:573-583
Template-Type: ReDIF-Article 1.0
Author-Name: John Simmons
Author-X-Name-First: John
Author-X-Name-Last: Simmons
Title: Rules of engagement
Abstract:
Collaborative research between universities and pharmaceutical companies
is a form of public -- private sector partnership that
raises important issues of governance and research integrity. The article
analyses this from a stakeholder perspective with particular reference to
clinical trial collaborations. Constraints and pressures on universities
involved in collaborative projects are identified, together with
implications for research integrity. A stakeholder systems model is
offered as a means of identifying and reconciling disparate stakeholder
perspectives, and its organizational justice dimensions enable evaluation
of perceptions of fairness in system operation. The article contends
incorporation of stakeholder views on system rationale, process and
evaluation can enhance effectiveness, social responsibility and
stakeholder commitment.
Journal: Public Management Review
Pages: 585-595
Issue: 4
Volume: 5
Year: 2003
Month: 12
X-DOI: 10.1080/1471903032000178608
File-URL: http://hdl.handle.net/10.1080/1471903032000178608
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:5:y:2003:i:4:p:585-595
Template-Type: ReDIF-Article 1.0
Author-Name: Paul M Collier
Author-X-Name-First: Paul M
Author-X-Name-Last: Collier
Title: Policing in South Africa
Abstract:
This article is a study of the introduction of local financial management
(LFM) to South African policing. Four forms of institutional theory are
used to interpret and understand this comparative study. The conclusion of
this article is that the deliberate attempt to replicate the English
experience in South Africa failed because of the different ideologies and
value-laden beliefs that underlay the need for change and the different
dynamics of power of the interest groups that were represented in the
organizational structure. The taken-for-granted organizational processes
that supported the implementation of LFM in English police forces impeded
implementation in South Africa. A pluralistic model rather than a single
institutional perspective is shown to be beneficial in understanding
institutional impacts on organizations. In particular, different
perspectives help in an understanding of how culturally derived norms of
behaviour can be in tension with formal rules and how the formal structure
must be adaptive to the environment and culture within which people cope
with uncertainty by relying on established routines.
Journal: Public Management Review
Pages: 1-20
Issue: 1
Volume: 6
Year: 2004
Month: 3
X-DOI: 10.1080/14719030410001675713
File-URL: http://hdl.handle.net/10.1080/14719030410001675713
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:1-20
Template-Type: ReDIF-Article 1.0
Author-Name: John M Bryson
Author-X-Name-First: John M
Author-X-Name-Last: Bryson
Title: What to do when Stakeholders matter
Abstract:
This article focuses specifically on how and why managers might go about
using stakeholder identification and analysis techniques in order to help
their organizations meet their mandates, fulfill their missions and create
public value. A range of stakeholder identification and analysis
techniques is reviewed. The techniques cover: organizing participation;
creating ideas for strategic interventions, including problem formulation
and solution search; building a winning coalition around proposal
development, review and adoption; and implementing, monitoring and
evaluating strategic interventions. The article argues that wise use of
stakeholder analyses can help frame issues that are solvable in ways that
are technically feasible and politically acceptable and that advance the
common good. The article concludes with a number of recommendations for
management research, education and practice.
Journal: Public Management Review
Pages: 21-53
Issue: 1
Volume: 6
Year: 2004
Month: 3
X-DOI: 10.1080/14719030410001675722
File-URL: http://hdl.handle.net/10.1080/14719030410001675722
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:21-53
Template-Type: ReDIF-Article 1.0
Author-Name: Anne Puonti
Author-X-Name-First: Anne
Author-X-Name-Last: Puonti
Title: Searching for synchrony
Abstract:
Authorities working on economic-crime investigation in Finland are trying
to change their form of collaboration from the sequential passing of
documents towards parallel, interorganizational collaboration: the on-line
investigation of an ongoing crime. The synchronization of events and the
outputs of various participants proved to be difficult in this emerging
process. This new model of crime investigation also requires a new kind of
time management. This article explores how the change is being constructed
in everyday practice by examining three economic-crime-investigation
cases. It is claimed that individual efforts to manage time allocation
suffice only in terms of co-ordination of events. It is
suggested that a successful shift to parallel, interorganizational
collaboration requires more than the common marking of calendars.
The object of the work and the forms of
interaction should be taken as subjects of reflective
negotiation. New kinds of collective time-management tools are needed in
this effort.
Journal: Public Management Review
Pages: 55-74
Issue: 1
Volume: 6
Year: 2004
Month: 3
X-DOI: 10.1080/14719030410001675731
File-URL: http://hdl.handle.net/10.1080/14719030410001675731
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:55-74
Template-Type: ReDIF-Article 1.0
Author-Name: Bob Hudson
Author-X-Name-First: Bob
Author-X-Name-Last: Hudson
Title: Analysing network partnerships
Abstract:
Support for the notion of networks is growing rapidly across Europe,
especially in the public sector where faith in market and hierarchy is
diminishing. However, the concept is still loosely interpreted and
variably applied. This article unpacks the concept of network and goes on
to suggest that a useful model for application to a ‘whole
systems’ approach is Ken Benson's neglected framework of an
‘inter-organisational network’. It urges application of the
framework to specific contexts and issues.
Journal: Public Management Review
Pages: 75-94
Issue: 1
Volume: 6
Year: 2004
Month: 3
X-DOI: 10.1080/14719030410001675740
File-URL: http://hdl.handle.net/10.1080/14719030410001675740
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:75-94
Template-Type: ReDIF-Article 1.0
Author-Name: Lucie Rouillard
Author-X-Name-First: Lucie
Author-X-Name-Last: Rouillard
Title: Managing Risk
Abstract:
Risk management, a tool traditionally used by government in financial
management, could well become an integrated approach to public decision
making. The study of three public agencies of the Government of Quebec
suggests that a risk management approach can be used to stabilize and
reduce public expenditures, and to coordinate economic development in an
uncertain world. Results show that these public agencies have responded to
financial pressures by transferring part of their financial risk to other
participants in the system, by associating directly the main stakeholders
to program delivery and by establishing a correct assessment of the net
benefits of risk taking.
Journal: Public Management Review
Pages: 95-111
Issue: 1
Volume: 6
Year: 2004
Month: 3
X-DOI: 10.1080/14719030410001675759
File-URL: http://hdl.handle.net/10.1080/14719030410001675759
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:95-111
Template-Type: ReDIF-Article 1.0
Author-Name: Mike Stephens
Author-X-Name-First: Mike
Author-X-Name-Last: Stephens
Author-Name: Geoff Fowler
Author-X-Name-First: Geoff
Author-X-Name-Last: Fowler
Title: Safer Guildford
Abstract:
There has been an increasing trend in recent years for public agencies to
work in partnership with each other and with commercial organizations,
which has presented special managerial issues and problems. The Crime and
Disorder Act 1998 gave the police and local authorities a statutory duty
to work in partnership in order to promote and improve community safety.
One such partnership is Safer Guildford, which was formed before the
legislation came into force and which consequently already had a range of
community safety initiatives in place. However, the partnership still had
to comply with the new legislation and had to conduct an audit of crime
and disorder in its area and publish a strategy for dealing with it. By
examining the progress of Safer Guildford using a management perspective,
a number of lessons can be drawn that will inform the future management of
community safety partnerships.
Journal: Public Management Review
Pages: 113-130
Issue: 1
Volume: 6
Year: 2004
Month: 3
X-DOI: 10.1080/14719030410001675768
File-URL: http://hdl.handle.net/10.1080/14719030410001675768
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:1:p:113-130
Template-Type: ReDIF-Article 1.0
Author-Name: Wouter-Jan Oosten
Author-X-Name-First: Wouter-Jan
Author-X-Name-Last: Oosten
Author-Name: Monique Esselbrugge
Author-X-Name-First: Monique
Author-X-Name-Last: Esselbrugge
Title: Models of democracy in spatial investments
Abstract:
Governance regarding spatial investments meets or even creates
institutional tensions that process management finds difficult to cope
with. Traditional democracy is confronted with new ways of policy making.
New practices include multi-level governance,
public -- private partnerships and citizen participation.
Central government and parliamentary control have to adapt to such
practices. This article studies institutional tensions in two cases of
spatial investment, using representative and participatory democracy as
models of political regime and policy implementation. The analysis also
links governance to characteristics of space. The authors make
recommendations to combine ‘representative’ and
‘participatory’ elements of governance in a way that reduces
institutional tensions in processes of spatial investment.
Journal: Public Management Review
Pages: 143-158
Issue: 2
Volume: 6
Year: 2004
Month: 6
X-DOI: 10.1080/1471903042000189074
File-URL: http://hdl.handle.net/10.1080/1471903042000189074
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:143-158
Template-Type: ReDIF-Article 1.0
Author-Name: Mark A Hager
Author-X-Name-First: Mark A
Author-X-Name-Last: Hager
Author-Name: Joseph Galaskiewicz
Author-X-Name-First: Joseph
Author-X-Name-Last: Galaskiewicz
Author-Name: Jeff A Larson
Author-X-Name-First: Jeff A
Author-X-Name-Last: Larson
Title: Structural embeddedness and the liability of newness among nonprofit organizations
Abstract:
Ecological studies have consistently reported that younger organizations
are more likely to close or disband than older organizations. This article
uses neo-institutional theory and social capital theory to explore this
finding. We derive hypotheses from these perspectives and test them on a
panel of nonprofit organizations in Minneapolis-St Paul (USA) using event
history analysis. We find that larger organizations and organizations more
dependent upon private donations are less likely to close, and government
funding reduces the age effect on mortality; that is, older and younger
publicly funded organizations are equally likely to survive or fail.
However, among older organizations, not having government funding
increases chances of survival. In contrast, volunteer staffing accentuates
the age effect. Older organizations that were more dependent on volunteers
had a lower likelihood of closure than younger organizations dependent on
volunteers, while age had no effect on closure for organizations not
dependent on volunteers. We conclude by examining our findings in light of
the extant thinking on the liability of newness and the role of
institutional and network embeddedness on the chances of organizational
survival.
Journal: Public Management Review
Pages: 159-188
Issue: 2
Volume: 6
Year: 2004
Month: 6
X-DOI: 10.1080/1471903042000189083
File-URL: http://hdl.handle.net/10.1080/1471903042000189083
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:159-188
Template-Type: ReDIF-Article 1.0
Author-Name: George Boyne
Author-X-Name-First: George
Author-X-Name-Last: Boyne
Author-Name: Steve Martin
Author-X-Name-First: Steve
Author-X-Name-Last: Martin
Author-Name: Richard Walker
Author-X-Name-First: Richard
Author-X-Name-Last: Walker
Title: Explicit reforms, implicit theories and public service improvement
Abstract:
A framework for the explication of the theoretical basis of public
management reforms is developed. The framework is applied to the Best
Value regime in UK local government. The implicit assumptions of policy
makers are that the Best Value regime will generate service improvements
through changes in organizational structures, processes, culture and
strategy content. Empirical evidence on the relationship between these
variables and organizational performance is critically reviewed, and
policy makers' implicit ‘theories in use’ are made explicit
in the form of a simple additive model of public service improvement. In
practice the actual pattern of change is likely to be mediative,
reciprocal and contingent on local organizational circumstances. However,
theorizing public management reforms in this way is valuable because it
provides a basis for evaluating the logic of programme design, predicting
effectiveness and generating testable models of the relationship between
public policies, organizational changes and public service improvement.
Journal: Public Management Review
Pages: 189-210
Issue: 2
Volume: 6
Year: 2004
Month: 6
X-DOI: 10.1080/1471903042000189092
File-URL: http://hdl.handle.net/10.1080/1471903042000189092
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:189-210
Template-Type: ReDIF-Article 1.0
Author-Name: Pete Alcock
Author-X-Name-First: Pete
Author-X-Name-Last: Alcock
Title: Targets, indicators and milestones
Abstract:
Area-based initiatives are a major feature of the new public policy
agenda of the Labour government in the UK. They are aimed at key policy
goals of combating social exclusion and improving the operation of public
services, through the encouragement of partnership and participation.
However, the delivery of programmes has been heavily influenced by
performance management and the use of targets, indicators and milestones
to monitor activity. This is creating contradictory pressures on the
managers and practitioners within programmes. These issues are discussed
and their impact in one area-based activity (the Health Action Zones) is
explored.
Journal: Public Management Review
Pages: 211-227
Issue: 2
Volume: 6
Year: 2004
Month: 6
X-DOI: 10.1080/1471903042000189100
File-URL: http://hdl.handle.net/10.1080/1471903042000189100
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:211-227
Template-Type: ReDIF-Article 1.0
Author-Name: Sonia Ospina
Author-X-Name-First: Sonia
Author-X-Name-Last: Ospina
Author-Name: Nuria Cunill Grau
Author-X-Name-First: Nuria
Author-X-Name-Last: Cunill Grau
Author-Name: Ariel Zaltsman
Author-X-Name-First: Ariel
Author-X-Name-Last: Zaltsman
Title: Performance evaluation, public management improvement and democratic accountability
Abstract:
The results-oriented management reforms fostered by the New Public
Management movement are often argued to emphasize the search for
efficiency, quality and other typical market values at the expense of
democratic accountability. On the other hand, challenging this view, some
authors claim that results-based management reforms have the potential to
enhance political accountability and representative democracy. There is
however, limited empirical evidence of this relationship. This article
uses some of the findings from a comparative study of public management
evaluation systems in four Latin American countries to illuminate this
relationship in practice. We discuss the fact that, in two of the four
countries surveyed, the design features of the new systems were based on
the explicit search for increased political accountability and the
deepening of democracy. We also discuss the possible causes for the
finding that the outcome and performance information generated is not
being applied for decision-making purposes yet, as expected.
Journal: Public Management Review
Pages: 229-251
Issue: 2
Volume: 6
Year: 2004
Month: 6
X-DOI: 10.1080/1471903042000189119
File-URL: http://hdl.handle.net/10.1080/1471903042000189119
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:229-251
Template-Type: ReDIF-Article 1.0
Author-Name: JE Field
Author-X-Name-First: JE
Author-X-Name-Last: Field
Author-Name: E Peck
Author-X-Name-First: E
Author-X-Name-Last: Peck
Title: Concordat or contract
Abstract:
The New Labour Government in England is seeking to promote public/private
partnerships in health and social care as a key component of its political
project. This article reports the findings from the first phase of an
ongoing qualitative research study exploring the relationship between a
private sector company and their public sector partners at four study
sites. These findings indicate that organizations within the NHS do not
view the development of public/private partnerships as a priority and
furthermore currently have a limited ability to engage in strategic
planning with the private sector. The findings are explored in the broader
context of the evolution of ‘managed competition’ in health
care systems and the role of partnership in that process.
Journal: Public Management Review
Pages: 253-272
Issue: 2
Volume: 6
Year: 2004
Month: 6
X-DOI: 10.1080/1471903042000189128
File-URL: http://hdl.handle.net/10.1080/1471903042000189128
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:253-272
Template-Type: ReDIF-Article 1.0
Author-Name: Krystyna Kietlińska
Author-X-Name-First: Krystyna
Author-X-Name-Last: Kietlińska
Author-Name: Krystyna Piotrowska-Marczak
Author-X-Name-First: Krystyna
Author-X-Name-Last: Piotrowska-Marczak
Title: Changes in Pension Schemes in Poland -- their causes and consequences1
Abstract:
Changes that have been introduced in Poland in the 1990s have affected
not only economic but also social life. These changes concern, among
others, the pension scheme which started in Poland on 1 January 1999. This
paper's goal is to present the major principles underlying the pension
scheme reform in Poland vis-a-vis systems existing in other central and
east European countries. They aim at replacing the relatively inefficient
redistribution-based system with a mixed pension scheme, largely based on
the capital reserve approach. A comparison of solutions employed in the
selected countries will allow us to capture trends characterizing the
evolution of the pension schemes.
Journal: Public Management Review
Pages: 273-284
Issue: 2
Volume: 6
Year: 2004
Month: 6
X-DOI: 10.1080/1471903042000230653
File-URL: http://hdl.handle.net/10.1080/1471903042000230653
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:2:p:273-284
Template-Type: ReDIF-Article 1.0
Author-Name: Rona S Beattie
Author-X-Name-First: Rona S
Author-X-Name-Last: Beattie
Title: Editorial
Journal: Public Management Review
Pages: 299-301
Issue: 3
Volume: 6
Year: 2004
Month: 9
X-DOI: 10.1080/1471903042000256493
File-URL: http://hdl.handle.net/10.1080/1471903042000256493
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:299-301
Template-Type: ReDIF-Article 1.0
Author-Name: Kerry Brown
Author-X-Name-First: Kerry
Author-X-Name-Last: Brown
Title: Human resource management in the public sector
Abstract:
This article charts the currents in public sector reform and examines how
contemporary HRM articulates to the change agenda pursued in the public
sector. It notes the differences between the traditional bureaucratic
model and the new management approach of public sector operation and
activity. It explores how the institutional, policy and organizational
changes delivered a new paradigm of managing members of public service
organizations.
Journal: Public Management Review
Pages: 303-309
Issue: 3
Volume: 6
Year: 2004
Month: 9
X-DOI: 10.1080/1471903042000256501
File-URL: http://hdl.handle.net/10.1080/1471903042000256501
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:303-309
Template-Type: ReDIF-Article 1.0
Author-Name: John J Rodwell
Author-X-Name-First: John J
Author-X-Name-Last: Rodwell
Author-Name: Stephen TT Teo
Author-X-Name-First: Stephen TT
Author-X-Name-Last: Teo
Title: Strategic HRM in for-profit and non-profit organizations in a knowledge-intensive industry
Abstract:
This article examines the adoption of strategic Human Resource Management
(HRM) by for-profit and non-profit knowledge-intensive health services
(HS) organizations in the Australian context. Survey data collected from
senior executives are used to test the relationships between a strategic
HRM model and firm performance. Path analysis found that for HS firms,
irrespective of whether for-profit or non-profit, adopting strategic HRM
could increase organizational performance. Strategic HRM could be achieved
through the cultivation of an external orientation to customers' demands
and a commitment to employees. Building an external orientation with
internal structural dimensions such as commitment to employees, allows HS
organizations to develop a strategic HRM approach with human
capital-enhancing HRM practices. Public and non-profit organizations in
the HS industry facing or undergoing health sector reform need to be aware
of both of these orientations in order to adopt strategic HRM and improve
their performance.
Journal: Public Management Review
Pages: 311-331
Issue: 3
Volume: 6
Year: 2004
Month: 9
X-DOI: 10.1080/1471903042000256510
File-URL: http://hdl.handle.net/10.1080/1471903042000256510
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:311-331
Template-Type: ReDIF-Article 1.0
Author-Name: Philippe Méhaut
Author-X-Name-First: Philippe
Author-X-Name-Last: Méhaut
Author-Name: Coralie Perez
Author-X-Name-First: Coralie
Author-X-Name-Last: Perez
Title: Further education and training in the french public sector
Abstract:
Since 1989, the French public sector has imitated the private sector's
further education and training mechanisms. But today, it seems that just
as in the private sector, the training policies in the public sector have
severe limitations. Based on a case study of a large public research
institute and on a national survey making it possible to compare the
private and public sectors, the paper studies the further education and
training policies and their links with the organizational needs. In the
public sector, the difficult balance between individual's choices and
strategic management comes on the one hand from the specificities of the
administrative rules of human resource management, and on the other hand
from the unions' power and strategies. Faced with new challenges
(demographic evolutions, decentralisation, new demands from the users of
public services), the French public sector must develop new training
policies.
Journal: Public Management Review
Pages: 333-352
Issue: 3
Volume: 6
Year: 2004
Month: 9
X-DOI: 10.1080/1471903042000256529
File-URL: http://hdl.handle.net/10.1080/1471903042000256529
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:333-352
Template-Type: ReDIF-Article 1.0
Author-Name: Jennifer Waterhouse
Author-X-Name-First: Jennifer
Author-X-Name-Last: Waterhouse
Author-Name: Dianne Lewis
Author-X-Name-First: Dianne
Author-X-Name-Last: Lewis
Title: Communicating culture change
Abstract:
Using a case study of a large public sector department the relationship
between communication and change in a public sector department and the
human resource implications of that relationship are considered. Senior
administrators of the department signified their intention to change the
culture from one that was considered to be bureaucratic, technically
oriented and inward-looking to one more outward-looking, continually
learning, more relationship-oriented internally and inclusive of broader
‘whole of government’ objectives such as commercialization,
the environment, social justice and community relations. Findings from the
research indicate that, despite an objective of shifting to a state of
continual change with the mode of communication becoming two-way and
dialogic, the communication mechanism has faltered due to a failure to
address the need of lower-level staff for a set vision and stated future
direction. Implications of these findings are drawn for public sector
organizations in general.
Journal: Public Management Review
Pages: 353-376
Issue: 3
Volume: 6
Year: 2004
Month: 9
X-DOI: 10.1080/1471903042000256538
File-URL: http://hdl.handle.net/10.1080/1471903042000256538
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:353-376
Template-Type: ReDIF-Article 1.0
Author-Name: Gillian A Maxwell
Author-X-Name-First: Gillian A
Author-X-Name-Last: Maxwell
Author-Name: Marilyn McDougall
Author-X-Name-First: Marilyn
Author-X-Name-Last: McDougall
Title: Work -- life balance
Abstract:
Over the last few years, the issue of work -- life balance
(WLB) has been receiving increasing attention in the UK. Public management
in the UK has been active in progressing policies and practices in the WLB
arena. However, while the growing amount of support and research in the
area can contribute to the development of WLB, it has been suggested that
there is often a lack of ‘connection’ between the inherent
issues on the macro, organizational and individual levels. This article
explores connections between macro, organizational and individual levels
of WLB policy and practice. It does so through recent research based on
seven case studies -- five in the public sector and two in the voluntary
sector. From the experience of the case organizations, it is evident that
the connections between macro, organizational and individual levels are
critical.
Journal: Public Management Review
Pages: 377-393
Issue: 3
Volume: 6
Year: 2004
Month: 9
X-DOI: 10.1080/1471903042000256547
File-URL: http://hdl.handle.net/10.1080/1471903042000256547
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:377-393
Template-Type: ReDIF-Article 1.0
Author-Name: Reginald Butterfield
Author-X-Name-First: Reginald
Author-X-Name-Last: Butterfield
Author-Name: Christine Edwards
Author-X-Name-First: Christine
Author-X-Name-Last: Edwards
Author-Name: Jean Woodall
Author-X-Name-First: Jean
Author-X-Name-Last: Woodall
Title: The new public management and the UK Police Service
Abstract:
This article explores the impact of the introduction of the New Public
Management (NPM) within the UK Police Service since the mid-1990s. A
specific focus upon individual performance management (one of the central
features of NPM) is examined from the perspective of the police sergeant
who has primary responsibility for managing performance and ultimately the
delivery of policing services within one of the UK's
‘essential’ public services. After a discussion of the
literature on individual performance management within the context of the
NPM, the article identifies four major research questions relating to: the
job role demands of performance management; access to valid and reliable
performance management information; the capacity to provide follow-up
development and support; and the wider integration of performance
management with organization strategy and service objectives. After
reporting on interview data collected from role sets in which the sergeant
is a focal member, the article concludes with a discussion of the
constraints upon effective performance management within the NPM.
Journal: Public Management Review
Pages: 395-415
Issue: 3
Volume: 6
Year: 2004
Month: 9
X-DOI: 10.1080/1471903042000256556
File-URL: http://hdl.handle.net/10.1080/1471903042000256556
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:395-415
Template-Type: ReDIF-Article 1.0
Author-Name: Pete Mann
Author-X-Name-First: Pete
Author-X-Name-Last: Mann
Author-Name: Sue Pritchard
Author-X-Name-First: Sue
Author-X-Name-Last: Pritchard
Author-Name: Kirstein Rummery
Author-X-Name-First: Kirstein
Author-X-Name-Last: Rummery
Title: Supporting interorganizational partnerships in the public sector
Abstract:
The paper pursues the impact from a work-based human resources
development (HRD) initiative on two key variables accounting for the
distinctiveness of joined up working in reformed health and social care
practice. The HRD requirements for the practice of joint working are drawn
from the changing administrative and political context behind
interorganisational partnership and in light of recent shifts of empasis
in management development. A grounded evaluation of a postgraduate
accredited programme of action learning and research in London informs the
findings, providing qualitative illustration of the meaning of
participants' learning. The twin elements of action learning, programmed
knowledge (P) and questioning insight (Q), are conceptually inter-related
with the distinctive characteristics of interorganizational partnership to
frame evidence suggesting that action learning can help strengthen both
rational and emotional competence in leading change in periods of
uncertainty.
Journal: Public Management Review
Pages: 417-439
Issue: 3
Volume: 6
Year: 2004
Month: 9
X-DOI: 10.1080/1471903042000256565
File-URL: http://hdl.handle.net/10.1080/1471903042000256565
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:3:p:417-439
Template-Type: ReDIF-Article 1.0
Author-Name: Brian Lewis
Author-X-Name-First: Brian
Author-X-Name-Last: Lewis
Author-Name: David Stiles
Author-X-Name-First: David
Author-X-Name-Last: Stiles
Title: How invisible are the Emperor's new clothes?
Abstract:
This is the first critical analysis of transparent costing as part of the
New Public Management ethos. Although emerging in higher education,
transparency is of wider interest because it is likely to influence
budgeting in public services generally. Transparent costing initiatives
are reviewed in Australia, Canada, New Zealand and the United States,
before focusing on the more developed UK Transparent Approach to Costing
(TRAC). This introduces the idea of costing myopia in
public policy: short-sightedness arising from a narrow focus on costs
rather than a broader strategic focus. Cross-subsidization behaviour is
used to illustrate this, with empirical data indicating that widespread
cross-subsidization occurs within higher education institutions and
suggesting a divide between 'soft' and 'hard' managerialism within
institutions. Cross-subsidization is a consequence of micro and macro
financial, economic and socio-political influences. These are presented as
components of a multi-dimensional model to assist policy makers towards a
less myopic view of costing.
Journal: Public Management Review
Pages: 453-472
Issue: 4
Volume: 6
Year: 2004
Month: 12
X-DOI: 10.1080/1471903042000303283
File-URL: http://hdl.handle.net/10.1080/1471903042000303283
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:453-472
Template-Type: ReDIF-Article 1.0
Author-Name: Ruth Neumann
Author-X-Name-First: Ruth
Author-X-Name-Last: Neumann
Author-Name: James Guthrie
Author-X-Name-First: James
Author-X-Name-Last: Guthrie
Title: Australian public sector reform
Abstract:
This article presents an investigation into the Australian public
education sector and focuses on the management of research and doctoral
education in an increasingly corporatized climate. It is argued that
diversity in knowledge creation and production is central to the
successful Knowledge Economy. Diversity in doctoral education encompasses:
diversity of student; diversity of research approach and type; and
diversity of discipline and institution. Government has a key role in
maintaining diversity against the background of an increasing tendency in
public sector policy towards corporatization and outcomes-based funding.
Four key areas of concern are identified: funding allocation for research
and doctoral places; resource allocation and competition; selectivity and
concentration; and relevance. It is argued that, taken together, these
four policy directions could significantly impact the nature of Australian
doctoral research and, in many instances, diminish diversity.
Journal: Public Management Review
Pages: 473-492
Issue: 4
Volume: 6
Year: 2004
Month: 12
X-DOI: 10.1080/1471903042000303292
File-URL: http://hdl.handle.net/10.1080/1471903042000303292
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:473-492
Template-Type: ReDIF-Article 1.0
Author-Name: David Clark
Author-X-Name-First: David
Author-X-Name-Last: Clark
Title: Implementing the third way
Abstract:
This article compares Quebec and the UK as instances of 'Third Way'
public management reform. It aims to show that despite drawing on similar
discourse, reform has played out differently in the two contexts. The
article identifies the tensions that have arisen in the implementation of
reform, with particular reference to performance/results-based management
and the restructuring of local governance. It is argued that the outcome
of reform in Quebec is likely to be the obverse of the UK case, with
weaker institutionalization of performance management and a
correspondingly stronger renewal of local governance. These outcomes are
related to the different political contexts and strategies of reform and
to differences in the structure and operation of organizational networks.
In conclusion, some lessons are drawn concerning the importance of
conceptualizing the Third Way as a reconfiguration of existing modes of
organizational control and co-ordination rather than as a new form of
networked governance.
Journal: Public Management Review
Pages: 493-510
Issue: 4
Volume: 6
Year: 2004
Month: 12
X-DOI: 10.1080/1471903042000303300
File-URL: http://hdl.handle.net/10.1080/1471903042000303300
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:493-510
Template-Type: ReDIF-Article 1.0
Author-Name: Wouter van Dooren
Author-X-Name-First: Wouter van
Author-X-Name-Last: Dooren
Title: Supply and demand of policy indicators
Abstract:
The amount of measurement in the public sector in Europe is increasing.
The United Kingdom in particular may be proclaimed the most measured
public sector in Europe, if not the world. Continental public
administrations with a more Latin administrative culture do measure
performance as well. Although performance measurement is paramount, many
complaints are heard. Civil servants criticize that politicians are not
using the performance information. Politicians complain that reliable
performance information is not available. Politicians and civil servants
complain that their own policy sector is hard to measure, if not
immeasurable, when you compare it to other sectors. This article seeks an
empirical insight in the administrative supply and political demand of
performance information. To what extent do supply and demand meet? What is
the quality of the supply and which policy sectors measure more? The
methodology is a documentary analysis of parliamentary proceedings, i.e.
the Members of Parliament's (MP) questions to the executive in the region
of Flanders, Belgium.
Journal: Public Management Review
Pages: 511-530
Issue: 4
Volume: 6
Year: 2004
Month: 12
X-DOI: 10.1080/1471903042000303319
File-URL: http://hdl.handle.net/10.1080/1471903042000303319
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:511-530
Template-Type: ReDIF-Article 1.0
Author-Name: James Downe
Author-X-Name-First: James
Author-X-Name-Last: Downe
Author-Name: Jean Hartley
Author-X-Name-First: Jean
Author-X-Name-Last: Hartley
Author-Name: Lyndsay Rashman
Author-X-Name-First: Lyndsay
Author-X-Name-Last: Rashman
Title: Evaluating the extent of inter-organizational learning and change in local authorities through the english beacon council scheme
Abstract:
This article examines the English Beacon Council Scheme, established by
central government to reward excellence in service delivery and to
disseminate good practice across local government. Using data from a
national survey (N = 314) and seventy-two
interviews from twelve case studies, this article examines three research
questions. First, how much learning takes place at or through Beacon
Council events? Second, to what extent has this learning led to
implementation of service and corporate changes in local authorities?
Third, what are the enablers and barriers of inter-organizational learning
and change from the Beacon Council Scheme? The article demonstrates that
the Beacon Council Scheme is relatively successful in sharing good
practice but there is uncertainty over where the Scheme fits into the
local government modernization agenda. Lessons learnt from sharing good
practice in the Beacon Council Scheme may be applicable to other areas of
the public sector, in the UK and beyond.
Journal: Public Management Review
Pages: 531-554
Issue: 4
Volume: 6
Year: 2004
Month: 12
X-DOI: 10.1080/1471903042000303328
File-URL: http://hdl.handle.net/10.1080/1471903042000303328
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:531-554
Template-Type: ReDIF-Article 1.0
Author-Name: Kate McLaughlin
Author-X-Name-First: Kate
Author-X-Name-Last: McLaughlin
Title: Towards a 'modernized' voluntary and community sector?
Abstract:
This article presents an initial assessment of the impact of the HM
Treasury's 'Cross Cutting Review' (CCR) of the role of the voluntary and
community sector in service provision in the UK. The analysis offered
focuses in particular upon the rising agenda towards voluntary
sector modernization (VSM) highlighted in this influential report
and the implications that it raises for performance, management and
governance arrangements within the sector. It concludes by specifying the
key dimensions of such VSM and by highlighting key issues to be resolved,
if this modernization agenda is to be addressed successfully by voluntary
and community organizations in the UK - and elsewhere in the world.
Journal: Public Management Review
Pages: 555-562
Issue: 4
Volume: 6
Year: 2004
Month: 12
X-DOI: 10.1080/1471903042000303337
File-URL: http://hdl.handle.net/10.1080/1471903042000303337
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:6:y:2004:i:4:p:555-562
Template-Type: ReDIF-Article 1.0
Author-Name: Julian Gould-Williams
Author-X-Name-First: Julian
Author-X-Name-Last: Gould-Williams
Author-Name: Fiona Davies
Author-X-Name-First: Fiona
Author-X-Name-Last: Davies
Title: Using social exchange theory to predict the effects of hrm practice on employee outcomes
Abstract:
This article empirically tests the effects of exchange relationships
between managers and public sector employees working in seven local
government departments. Social exchange theory is used as a framework for
predicting three outcomes of Human Resource Management (HRM) practice:
employee commitment, employee motivation and desire to remain with the
organization. The statistical models were found to predict 58 percent of
the variation in employee commitment, 53 percent variation in motivation
and 41 percent of the variance in respondents' desire to remain with the
organization. Consistent with social exchange theory, the results
highlight the importance of trust in management, which was found to
predict positively all three outcomes. Team-working was found to predict
employee commitment and motivation, with employee involvement,
empowerment, the offer of fair rewards and job security having significant
effects on worker motivation. The implications of these findings for
management practice and theory are discussed.
Journal: Public Management Review
Pages: 1-24
Issue: 1
Volume: 7
Year: 2005
Month: 3
X-DOI: 10.1080/1471903042000339392
File-URL: http://hdl.handle.net/10.1080/1471903042000339392
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:1-24
Template-Type: ReDIF-Article 1.0
Author-Name: Mirko Noordegraaf
Author-X-Name-First: Mirko
Author-X-Name-Last: Noordegraaf
Author-Name: Pauline Meurs
Author-X-Name-First: Pauline
Author-X-Name-Last: Meurs
Author-Name: Annemiek Montijn-Stoopendaal
Author-X-Name-First: Annemiek
Author-X-Name-Last: Montijn-Stoopendaal
Title: Pushed organizational pulls
Abstract:
This article presents empirical data on organizational reform in Dutch
health care, and explores managerial work and behaviour. Two main
questions will be answered. First, what organizational reforms are taking
place, and how widespread are these reforms? Second, what do reforms mean
for the real-life workings of health care organizations, most specifically
for managerial behaviour? As far as reforms are concerned, it will be
concluded that organizational changes are widespread, especially strategic
apex reform and mergers. To a lesser extent, organizational structures are
adapted and new relations between management and professionals are
developed. Organizational and managerial contexts count albeit in
unexpected ways. The professional context counts: management uses
organizational reform to provide counterweight vis-à-vis and control
of professionals. In addition, managerial background counts, but in a
limited way: executives with limited managerial careers opt for
organizational reform. Finally, organizational size counts, exerting a
strong influence on organizational reform. As far as behavioural
consequences are concerned, it will be concluded that organizational
reform goes hand-in-hand with behavioural confusion. An
‘organizational pull’ appears to be strong. Executives are
forced to be ‘down to earth’ managers, while they express
‘exotic’ desires to be strategists and entrepreneurs.
Paradoxically, most organizational reforms strengthen this pull.
Journal: Public Management Review
Pages: 25-43
Issue: 1
Volume: 7
Year: 2005
Month: 3
X-DOI: 10.1080/1471903042000339400
File-URL: http://hdl.handle.net/10.1080/1471903042000339400
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:25-43
Template-Type: ReDIF-Article 1.0
Author-Name: Laurence J O'Toole, Jr
Author-X-Name-First: Laurence J
Author-X-Name-Last: O'Toole, Jr
Author-Name: Kenneth J Meier
Author-X-Name-First: Kenneth J
Author-X-Name-Last: Meier
Author-Name: Sean Nicholson-Crotty
Author-X-Name-First: Sean
Author-X-Name-Last: Nicholson-Crotty
Title: Managing upward, downward and outward
Abstract:
It is particularly difficult, but also valuable, to try to estimate the
relative contributions of different managerial functions to the outcomes
of public programs. Building from a formal treatment of public management
and performance, this study explores this research task with empirical
analyses of several hundred public organizations and their top managers
over a five-year period. Using Moore's distinction among managing upward
toward political principals, downward toward organizational agents and
outward toward the networked environment, we examine managerial impacts on
ten different performance criteria. Findings validate the points that
these three functions are distinct, public management has
performance-relevant impacts and managerial networking outward can be an
important contributor to the achievement of public objectives.
Journal: Public Management Review
Pages: 45-68
Issue: 1
Volume: 7
Year: 2005
Month: 3
X-DOI: 10.1080/1471903042000339419
File-URL: http://hdl.handle.net/10.1080/1471903042000339419
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:45-68
Template-Type: ReDIF-Article 1.0
Author-Name: M Iqbal Khadaroo
Author-X-Name-First: M Iqbal
Author-X-Name-Last: Khadaroo
Title: An institutional theory perspective on the UK's Private Finance Initiative (PFI) accounting standard setting process
Abstract:
This article examines the Private Finance Initiative (PFI) accounting
standard setting process from an institutional theory perspective. It
identifies three forms of institutional pressures and examines their
impact on the PFI standard setting process. ‘Coercive’
pressure, exerted by the Treasury, and ‘normative’ pressure,
exerted by the accounting profession, were influential in shaping
respondents' comments on the PFI accounting Exposure Draft (ED). It is
argued that the views of the accounting profession seem to have prevailed
in the PFI standard setting process. This might stem from its
institutional legitimacy and close ties with the Accounting Standards
Board (ASB). In line with its broader policy objective of adopting private
sector business practices in the public sector, the Treasury has
eventually ‘acquiesced’ to the final PFI accounting standard
issued by the ASB.
Journal: Public Management Review
Pages: 69-94
Issue: 1
Volume: 7
Year: 2005
Month: 3
X-DOI: 10.1080/1471903042000339428
File-URL: http://hdl.handle.net/10.1080/1471903042000339428
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:69-94
Template-Type: ReDIF-Article 1.0
Author-Name: Ian Greener
Author-X-Name-First: Ian
Author-X-Name-Last: Greener
Title: Health management as strategic behaviour
Abstract:
This article presents an analysis of health management based on
interviews with senior NHS managers in a number of Hospital Trusts between
2001 and 2003 as a part of an ongoing study to investigate the
implementation of the NHS Plan (Secretary of State for Health 2000). The
article examines managerial behaviour concerned with two of the most
significant reforms under New Labour; first, the changes in relationship
between managers and senior clinicians in the NHS; and second, the
strategies employed by managers in dealing with the new performance
measurement regime. It concludes by suggesting that much that occurs in
manager -- doctor relations is obscured by the two groups'
practices, that there are gendered differences in the behaviours of
managers towards clinicians and that game-playing behaviour in relation to
the performance management regime is a function of its imposition upon the
managers interviewed.
Journal: Public Management Review
Pages: 95-110
Issue: 1
Volume: 7
Year: 2005
Month: 3
X-DOI: 10.1080/1471903042000339437
File-URL: http://hdl.handle.net/10.1080/1471903042000339437
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:95-110
Template-Type: ReDIF-Article 1.0
Author-Name: Nancy C Roberts
Author-X-Name-First: Nancy C
Author-X-Name-Last: Roberts
Author-Name: Raymond Trevor Bradley
Author-X-Name-First: Raymond Trevor
Author-X-Name-Last: Bradley
Title: Organizing for peace operations
Abstract:
There have been two general approaches to organizing for peace
operations: an ad hoc approach, in which entities
independently intervene and operate on the basis of their unique expertise
and interest; and a top -- down approach, in which all
entities are directed and controlled by a single authority. Using the UN
experience in Afghanistan, we demonstrate how this view of the organizing
problem is limited. Instead, we develop a typology that distinguishes
among three systems for organizing peace operations-Command,
Market and Community -- on the
basis of their differences on four analytic dimensions (agency, social
attachment, social control and inter-organizational relations). Our
analysis of the UN experience in Afghanistan demonstrates the utility of
our framework for both theory and practice.
Journal: Public Management Review
Pages: 111-133
Issue: 1
Volume: 7
Year: 2005
Month: 3
X-DOI: 10.1080/1471903042000339446
File-URL: http://hdl.handle.net/10.1080/1471903042000339446
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:111-133
Template-Type: ReDIF-Article 1.0
Author-Name: Scott Fleming
Author-X-Name-First: Scott
Author-X-Name-Last: Fleming
Author-Name: Mike McNamee
Author-X-Name-First: Mike
Author-X-Name-Last: McNamee
Title: The ethics of corporate governance in public sector organizations
Abstract:
The current climate of increased accountability in public sector
organizations has brought to public attention the ethical
dimension of corporate governance. This article presents a conceptually
informed method for undertaking of an ethically focused audit corporate
governance. The conceptual-theoretical terrain is set out in three
dimensions: ethics as applied moral philosophy; equity as social justice;
and corporate governance as the moral health of an organization. At an
operational level, the conceptual model proposed provides a framework to
evaluate the overall integrity of an organization and embraces the
inter-related themes of individual responsibility, social equity and
political responsibility. A method for ethical audits is also set out. It
emphasizes the significance of key personnel in (re)producing and
challenging the organizational ethos, while recognizing the necessary
limitations placed on researchers' commitment to anonymity and
confidentiality in the collection, interpretation and analysis of data,
and in the eventual sharing of such data.
Journal: Public Management Review
Pages: 135-144
Issue: 1
Volume: 7
Year: 2005
Month: 3
X-DOI: 10.1080/1471903042000339455
File-URL: http://hdl.handle.net/10.1080/1471903042000339455
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:1:p:135-144
Template-Type: ReDIF-Article 1.0
Author-Name: Manila Marcuccio
Author-X-Name-First: Manila
Author-X-Name-Last: Marcuccio
Author-Name: Ileana Steccolini
Author-X-Name-First: Ileana
Author-X-Name-Last: Steccolini
Title: Social and environmental reporting in local authorities
Abstract:
There has recently been a resurgence of interest in social and
environmental reporting (SER) in both the private and the public sector;
however, its meaning and application in the public sector are relatively
new, and it has been little investigated. Our article is aimed at gaining
a better understanding of the reasons underlying the adoption of SER by
Italian local authorities by applying the concept of management fashion
(Abrahamson 1996). Empirical analysis shows that both socio-psychological
and techno-economic forces combine to shape the SER phenomenon, and a
managerial fashion is currently in place among Italian local authorities.
Thus, even when SER is adopted in response to ‘technical’
gaps, its label largely depends on its being driven by the need to signal
that LAs are adopting a tool which is gaining momentum in academic and
professional discourse. However, both forces are influenced not so much by
a concern for sustainability as by the context of public-sector reform
processes.
Journal: Public Management Review
Pages: 155-176
Issue: 2
Volume: 7
Year: 2005
Month: 6
X-DOI: 10.1080/14719030500090444
File-URL: http://hdl.handle.net/10.1080/14719030500090444
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:155-176
Template-Type: ReDIF-Article 1.0
Author-Name: Barbara C Crosby
Author-X-Name-First: Barbara C
Author-X-Name-Last: Crosby
Author-Name: John M Bryson
Author-X-Name-First: John M
Author-X-Name-Last: Bryson
Title: A leadership framework for cross-sector collaboration
Abstract:
This article presents an approach to collaborative leadership -- the
Leadership for the Common Good Framework. The framework includes the
following elements: attention to the dynamics of a shared-power world; the
design and use of forums, arenas, and courts, the main settings in which
leaders and constituents foster policy change in a shared-power world;
effective navigation of the policy change cycle; and the exercise of a
range of leadership capabilities. The framework can provide useful
guidance for public officials and managers who seek to meet complex social
needs in an era of stringency in public service budgets and of skepticism
about government's problem-solving ability. Beyond that, however, more
research is needed on how best to pursue leadership in shared-power,
cross-sector settings.
Journal: Public Management Review
Pages: 177-201
Issue: 2
Volume: 7
Year: 2005
Month: 6
X-DOI: 10.1080/14719030500090519
File-URL: http://hdl.handle.net/10.1080/14719030500090519
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:177-201
Template-Type: ReDIF-Article 1.0
Author-Name: Gillian H Wright
Author-X-Name-First: Gillian H
Author-X-Name-Last: Wright
Author-Name: Andrew Taylor
Author-X-Name-First: Andrew
Author-X-Name-Last: Taylor
Title: Strategic partnerships and relationship marketing in healthcare
Abstract:
Despite repeated government policies to introduce market-orientation and
customer-focus into the UK National Health Service, there is still much
anecdotal evidence of unsuccessful policy implementation. In this article
we investigate the attitudes of healthcare managers to one recent policy
initiative based on partnership working that is intended to provide
integrated and customer-focused service to patients. While acknowledging
the tensions and dilemmas inherent in private sector marketing concepts,
we argue that relationship marketing has considerable potential in public
healthcare contexts, based on its advocacy of building relationships
between providers and customers and between providers and their suppliers.
Using the framework of relationship marketing we identify healthcare
managers' concerns about the motives, effects and benefits of implementing
partnership arrangements in two regions of the NHS. Through a longitudinal
research design our findings suggest that while respondents' attitudes to
partnership working and customer focus had become more positive after two
years of policy implementation, they remain centred on the service process
rather than the customers it serves. We discuss what still needs to be
done to transform public healthcare from what is still a predominantly
supplier and product-driven service to one that is truly relationship
orientated.
Journal: Public Management Review
Pages: 203-224
Issue: 2
Volume: 7
Year: 2005
Month: 6
X-DOI: 10.1080/14719030500091251
File-URL: http://hdl.handle.net/10.1080/14719030500091251
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:203-224
Template-Type: ReDIF-Article 1.0
Author-Name: Joel D Aberbach
Author-X-Name-First: Joel D
Author-X-Name-Last: Aberbach
Author-Name: Tom Christensen
Author-X-Name-First: Tom
Author-X-Name-Last: Christensen
Title: Citizens and Consumers
Abstract:
New Public Management (NPM) puts a major emphasis on consumer
sovereignty. Through consumer sovereignty, it is argued, public
organizations will produce outputs more in line with what citizens want.
This article analyses the implications, both theoretical and practical, of
conceiving of citizens as customers. We discuss the features of
citizenship, the ways in which the emerging customer focus impacts the
role of citizen, how consumerism would and, in implementation, does work
and the wider implications for democratic governance, particularly the
effects on political and administrative leadership roles and leaders'
political accountability, of the tendency to define citizens as customers
of government agencies when conceptualizing their relationship to the
state.
Journal: Public Management Review
Pages: 225-246
Issue: 2
Volume: 7
Year: 2005
Month: 6
X-DOI: 10.1080/14719030500091319
File-URL: http://hdl.handle.net/10.1080/14719030500091319
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:225-246
Template-Type: ReDIF-Article 1.0
Author-Name: Derrick Purdue
Author-X-Name-First: Derrick
Author-X-Name-Last: Purdue
Title: Community leadership cycles and the consolidation of neighbourhood coalitions in the new local governance
Abstract:
The success of the new patterns of local governance depends on engaging
communities in a range of partnerships at various geographic scales and
administrative levels. In practice, this usually falls to a handful of
community leaders in any given locality. Our research on area regeneration
partnerships in the UK reveals a community leadership cycle, which
proceeds through five phases. The first phase consists of the emergence of
a first generation of leaders early on in a partnership, in the second
phase their position in the partnership is consolidated and loyalty to the
partnership developed, followed by a third phase of the cultivation of a
second generation of leaders. Then comes a fourth phase in which the new
generation of leaders raise their voices to challenge the established
patterns of representation in the partnership. In the final phase,
individual leaders exit from the partnership. This community leadership
cycle is part of building multi-sector leadership coalitions in the
neighbourhoods through strategies combining loyalty, voice and exit.
Journal: Public Management Review
Pages: 247-266
Issue: 2
Volume: 7
Year: 2005
Month: 6
X-DOI: 10.1080/14719030500091418
File-URL: http://hdl.handle.net/10.1080/14719030500091418
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:247-266
Template-Type: ReDIF-Article 1.0
Author-Name: Tim Tenbensel
Author-X-Name-First: Tim
Author-X-Name-Last: Tenbensel
Title: Multiple modes of governance
Abstract:
The emergence of one or more alternatives to hierarchical and market
mechanisms has been one of the most prominent themes of public management
literature over the past decade. The intellectual sources of this analysis
are diverse and the proliferation of labels for the third mode (networks,
professionalism, egalitarianism, communitarianism) generates some
confusion. This article outlines and compares and contrasts the range of
theoretical approaches to defining the third (and fourth) mode. On the
basis of this comparison, I argue that there are two important alternative
modes to hierarchies and markets that need to be distinguished from each
other, namely provider-based governance and community governance. The
modes of governance heuristic will be most useful when the focus of
analysis is shifted away from the achievement of
governance and co-ordination to attempts to steer public
management. This requires that we pay attention to the types of power and
knowledge that are necessary to support different governance mechanisms.
Finally, I suggest the metaphor of a card game involving suits provides a
useful way of re-labelling the four modes. This metaphor can be applied to
help think about how multiple modes are used by those who attempt to
steer.
Journal: Public Management Review
Pages: 267-288
Issue: 2
Volume: 7
Year: 2005
Month: 6
X-DOI: 10.1080/14719030500091566
File-URL: http://hdl.handle.net/10.1080/14719030500091566
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:267-288
Template-Type: ReDIF-Article 1.0
Author-Name: Anthony Wall
Author-X-Name-First: Anthony
Author-X-Name-Last: Wall
Title: The measurement and management of intellectual capital in the public sector
Abstract:
This article compares and contrasts the stage of development reached by
the public and private sectors with regard to intellectual capital.
Whereas the private sector in many parts of the developed world has still
not fully embraced the importance of measuring intangible assets, the
public sector, with its different objectives, has always had to focus on
non-financial results. This has become more critical in recent years due
to successive government initiatives that have required the use of a
number of prescribed performance indicators. Having briefly outlined the
history of both intellectual capital and the culture of performance
measurement this article analyses the results of a survey of public sector
organizations in Northern Ireland to assess how they are dealing with both
the measurement and management of intellectual capital assets.
Journal: Public Management Review
Pages: 289-303
Issue: 2
Volume: 7
Year: 2005
Month: 6
X-DOI: 10.1080/14719030500091723
File-URL: http://hdl.handle.net/10.1080/14719030500091723
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:2:p:289-303
Template-Type: ReDIF-Article 1.0
Author-Name: Anthony BL Cheung
Author-X-Name-First: Anthony BL
Author-X-Name-Last: Cheung
Title: Editorial
Journal: Public Management Review
Pages: 313-319
Issue: 3
Volume: 7
Year: 2005
Month: 9
X-DOI: 10.1080/14719030500180765
File-URL: http://hdl.handle.net/10.1080/14719030500180765
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:313-319
Template-Type: ReDIF-Article 1.0
Author-Name: Gavin Drewry
Author-X-Name-First: Gavin
Author-X-Name-Last: Drewry
Title: CITIZEN'S CHARTERS
Abstract:
Citizen's charter initiatives (variously named) have been launched in
many countries around the world. However, they take a wide variety of
different forms, the development of charters, though widespread, falls a
long way short of being a ‘new global paradigm’. Focusing on
the experience of the Citizen's Charter in the United Kingdom, the essay
shows how charters can comfortably be embraced both by New Right free
market individualists and by New Left collectivists with communitarian
leanings. In the UK, the Citizen's Charter has blended,
‘chameleon-like’, into the landscape of the public services,
to a point where it is now far less visible than it once was. However, the
essay also highlights some of the potential shortcomings of charters: the
risk of emphasizing individual entitlements without at the same time
encouraging collective civic obligations; the absence of legal
underpinning; the exposure of under-trained front-line staff to the wrath
of empowered consumers.
Journal: Public Management Review
Pages: 321-340
Issue: 3
Volume: 7
Year: 2005
Month: 9
X-DOI: 10.1080/14719030500180823
File-URL: http://hdl.handle.net/10.1080/14719030500180823
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:321-340
Template-Type: ReDIF-Article 1.0
Author-Name: Anthony BL Cheung
Author-X-Name-First: Anthony BL
Author-X-Name-Last: Cheung
Title: WHAT'S IN A PAMPHLET?
Abstract:
After more than a decade of the introduction of performance pledges in
Hong Kong, this article examines their effectiveness in informing and
empowering customers of public services, with respect to access, choice,
information, redress and representation. We analyse the content of eighty
published performance pledges to explore the kind of customer-orientation
culture that is implied and whether and how these pledges can enable
customers to play their expected role in a new performance regime. It is
found that in the majority of cases, what is in the pamphlet has not been
supportive of the move to empower customers and to inculcate a strong
customer culture. The pledge culture has not permeated effectively into
the public sector bureaucracy either because it is something alien to its
dominant culture, or it has been subject to agency and staff adaptation
during the process of implementation just like any new policy innovation.
Journal: Public Management Review
Pages: 341-366
Issue: 3
Volume: 7
Year: 2005
Month: 9
X-DOI: 10.1080/14719030500180856
File-URL: http://hdl.handle.net/10.1080/14719030500180856
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:341-366
Template-Type: ReDIF-Article 1.0
Author-Name: Steven Van de Walle
Author-X-Name-First: Steven
Author-X-Name-Last: Van de Walle
Author-Name: Nick Thijs
Author-X-Name-First: Nick
Author-X-Name-Last: Thijs
Author-Name: Geert Bouckaert
Author-X-Name-First: Geert
Author-X-Name-Last: Bouckaert
Title: A TALE OF TWO CHARTERS
Abstract:
Charters are official commitments to quality and reform. Belgium
introduced its Charter of the User of Public Services in 1993. The federal
administration's Copernicus reform began in 1999 and had a strong external
outlook. It therefore may be considered as a second User Charter. In this
article we focus on the administrative and political contingencies of the
introduction of the two charters in Belgium. We show that actual
administrative reform and political attention for administrative reform
are distinct phenomena. Variations in political attention for reform
depend on crises and on political realignment. Both charters were
introduced in a period of disturbed relations between citizens and
politics. The introduction of a User Charter and the launch of the
Copernicus reform were definitely political events, and not merely
administrative ones. A charter was needed to restore
citizen -- government relations. The charters, as pledges
for reform, served as lightning rods for political discontent.
Journal: Public Management Review
Pages: 367-390
Issue: 3
Volume: 7
Year: 2005
Month: 9
X-DOI: 10.1080/14719030500180930
File-URL: http://hdl.handle.net/10.1080/14719030500180930
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:367-390
Template-Type: ReDIF-Article 1.0
Author-Name: M Shamsul Haque
Author-X-Name-First: M Shamsul
Author-X-Name-Last: Haque
Title: Limits of the Citizen's Charter in India
Abstract:
In line with the current neoliberal public sector reforms, there has
recently emerged the so-called Citizen's Charter in many developed and
developing nations. In most cases, this Citizen's Charter aims to ensure
the delivery of services based on quality, promptness, transparency and
customer choice realized through the display of information related to
services expected, their quality standards, feedback options and complaint
and redress mechanisms. In the case of India, although this Citizen's
Charter may benefit affluent customers, it is less likely to ensure access
to services for the majority who suffer from various forms of social
exclusion based on class, caste and gender. This article explores how such
social exclusion may render the Charter ineffective for the less
privileged citizens. It concludes by stressing the need for appropriate
initiatives to overcome such social exclusion as a precondition for the
success of the Citizen's Charter in India.
Journal: Public Management Review
Pages: 391-416
Issue: 3
Volume: 7
Year: 2005
Month: 9
X-DOI: 10.1080/14719030500180971
File-URL: http://hdl.handle.net/10.1080/14719030500180971
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:391-416
Template-Type: ReDIF-Article 1.0
Author-Name: Judith Clifton
Author-X-Name-First: Judith
Author-X-Name-Last: Clifton
Author-Name: Francisco Comín
Author-X-Name-First: Francisco
Author-X-Name-Last: Comín
Author-Name: Daniel Díaz Fuentes
Author-X-Name-First: Daniel
Author-X-Name-Last: Díaz Fuentes
Title: ‘EMPOWERING EUROPE'S CITIZENS’?
Abstract:
This article analyses the development of the European Union (EU) project
of a Charter for Services of General Interest (SGI) from the mid-1990s to
the publication of the White Paper on Services of General Interest and the
draft European Constitution in 2004. Though service charters are often
associated with New Public Management (NPM) reforms related to
privatization, they are also an integral part of the process of EU
institution building, and need to be understood alongside developments
such as the Charter of Fundamental Rights. Using a four-stage model of
international NPM convergence analysis four phases of the Charter for SGI
experience are examined and compared to Anglo-Saxon experiences. Though
there are important similarities linking the charter initiatives in the EU
and the Anglo-Saxon world, there are also a number of important
differences, which can be explained by the project to construct a
supranational political citizenship, as well as vital institutional
differences in capabilities related to EU competences and issues of
governance.
Journal: Public Management Review
Pages: 417-443
Issue: 3
Volume: 7
Year: 2005
Month: 9
X-DOI: 10.1080/14719030500181052
File-URL: http://hdl.handle.net/10.1080/14719030500181052
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:417-443
Template-Type: ReDIF-Article 1.0
Author-Name: Paul Higgins
Author-X-Name-First: Paul
Author-X-Name-Last: Higgins
Title: Performance and user satisfaction indicators in british local government
Abstract:
One of the aims of the global trend of public sector reform over the past
twenty years or so has been to improve confidence of citizens in the
service securing responsibilities of the public sector. To this end,
various public bodies have utilized performance indicators and user
satisfaction surveys as a means of improving and monitoring the delivery
of public services. This article examines the perceived virtues of
performance/user satisfaction indicators in the context of British local
government and, in particular, within the remit of the policies of best
value and comprehensive performance assessment. Utilizing case study
evidence of a local authority's implementation of best value, the article
raises doubts about the validity and reliability of the two types of
indicators and provides further grounds for questioning whether one should
expect the data they provide to be compatible with one another.
Journal: Public Management Review
Pages: 445-466
Issue: 3
Volume: 7
Year: 2005
Month: 9
X-DOI: 10.1080/14719030500181102
File-URL: http://hdl.handle.net/10.1080/14719030500181102
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:445-466
Template-Type: ReDIF-Article 1.0
Author-Name: Mehdi Asgarkhani
Author-X-Name-First: Mehdi
Author-X-Name-Last: Asgarkhani
Title: DIGITAL GOVERNMENT AND ITS EFFECTIVENESS IN PUBLIC MANAGEMENT REFORM
Abstract:
Today, access to information and communication technologies (ICTs) plays
an essential role in economic and social development. Accelerated change
in the introduction of ICT-enabled solutions can potentially transform all
aspects of society, work, business and government. E-technologies and
ICT-enabled solutions bring about new forms of governance in the public
sector. It is evident that the Internet and Web-based technologies have
both had a profound effect on the ways in which the public sector
functions. This article examines the effectiveness and the value of
digital government as a strategic tool for public management reform. It
addresses differing views and perceptions of the implications of digital
government; elaborates on the ‘digital divide’ and its
impact on the success of digital government; and outlines the results of a
preliminary study of the effectiveness of a digital local government
initiative.
Journal: Public Management Review
Pages: 465-487
Issue: 3
Volume: 7
Year: 2005
Month: 9
X-DOI: 10.1080/14719030500181227
File-URL: http://hdl.handle.net/10.1080/14719030500181227
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:3:p:465-487
Template-Type: ReDIF-Article 1.0
Author-Name: György Hajnal
Author-X-Name-First: György
Author-X-Name-Last: Hajnal
Title: The spirit of management reforms
Abstract:
Abstract The article reports on a comparative case study
of the administrative cultures of the Australian (Queensland) and the
Hungarian governmental administration. The basic finding of the study is
that the culture profiles of the two administrative (sub-)systems are
surprisingly similar. This finding is used to conclude that the
organizational level of administrative culture is unlikely to play a
significant role in shaping New Public Management (NPM) reforms. Moreover,
this conclusion sheds a cloud of doubt onto the claim frequently found in
NPM literature that NPM reforms involve a replacement of ‘outmoded,
bureaucratic thinking’ with a ‘culture of efficiency and
entrepreneurship’.
Journal: Public Management Review
Pages: 495-513
Issue: 4
Volume: 7
Year: 2005
Month: 12
X-DOI: 10.1080/14719030500362314
File-URL: http://hdl.handle.net/10.1080/14719030500362314
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:495-513
Template-Type: ReDIF-Article 1.0
Author-Name: Susan Webb Yackee
Author-X-Name-First: Susan Webb
Author-X-Name-Last: Yackee
Author-Name: David Lowery
Author-X-Name-First: David
Author-X-Name-Last: Lowery
Title: Understanding public support for the US federal bureaucracy
Abstract:
Abstract While a number of scholars have examined
citizens' satisfaction with specific encounters with government agencies,
few studies have assessed explanations of the public's overall evaluations
of bureaucratic performance, especially accounts that address sources of
variation over time. We address this gap with a new annual time series
measure of aggregate assessments of the US federal bureaucracy. We find
that public approval of bureaucratic performance varies markedly over
time. We then test a number of prior explanations for this movement
focusing on both broad contextual forces in the political environment and
more specific variables more closely associated with the federal
bureaucracy. While data limitations preclude developing a fully specified
model tapping all of the explanations simultaneously, we are able to rule
out a wide range of ‘usual suspects’ as free standing or
sufficient accounts of variations in aggregate bureaucratic approval over
time. But we also isolate a number of promising explanations.
Journal: Public Management Review
Pages: 515-536
Issue: 4
Volume: 7
Year: 2005
Month: 12
X-DOI: 10.1080/14719030500362389
File-URL: http://hdl.handle.net/10.1080/14719030500362389
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:515-536
Template-Type: ReDIF-Article 1.0
Author-Name: Walter J. M. Kickert
Author-X-Name-First: Walter J. M.
Author-X-Name-Last: Kickert
Title: Distinctiveness in the study of public management in Europe
Abstract:
Abstract This article presents three clear examples of
distinctive approaches to the study of public management, that is, in
France, Germany and Italy, three countries with peculiar legalistic state
traditions. For each country a historical sketch of state and
administration is first given, then both the administrative (public
management) reforms are described, the state of the art of administrative
sciences and finally the specificness of the study of public management.
The historical-institutional context of a particular state and
administration apparently does influence not only the form and content of
the administrative ‘public management’ reforms but also the
scientific study of public management in that country.
Journal: Public Management Review
Pages: 537-563
Issue: 4
Volume: 7
Year: 2005
Month: 12
X-DOI: 10.1080/14719030500362470
File-URL: http://hdl.handle.net/10.1080/14719030500362470
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:537-563
Template-Type: ReDIF-Article 1.0
Author-Name: Rikkie L. K. Yeung
Author-X-Name-First: Rikkie L. K.
Author-X-Name-Last: Yeung
Title: Public enterprise governance
Abstract:
Abstract Public enterprise management displays unique
inherent tensions between its ‘publicness’ and
‘enterprise’ elements. The complex dynamics between these
two sometimes overlapping and sometimes conflicting notions in managing a
public enterprise can be interpreted with the aid of the concepts of
governance. Public enterprise governance can be understood in terms of the
dynamics among actors from the state, market and civil society in
governing and managing collective affairs, each of very different values,
norms and logics. This article introduces an analytical framework using
the concepts of governance and public enterprises, and applies it to the
wholly government-owned railway corporation, Kowloon -- Canton
Railway Corporation (KCRC) in Hong Kong. The KCRC can be regarded as
commercially successful but this profitable public corporation has been
plagued with many public governance controversies in its twenty-year
history. Lessons from three major cases (the golden handshake affair, Long
Valley saga and Siemens fiasco) are discussed.
Journal: Public Management Review
Pages: 565-587
Issue: 4
Volume: 7
Year: 2005
Month: 12
X-DOI: 10.1080/14719030500362579
File-URL: http://hdl.handle.net/10.1080/14719030500362579
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:565-587
Template-Type: ReDIF-Article 1.0
Author-Name: Antonio Barretta
Author-X-Name-First: Antonio
Author-X-Name-Last: Barretta
Title: The difficulties presented by cost comparison for health care trusts
Abstract:
Abstract The aim of this article is to contribute to the
debate currently surrounding the question of cost comparison among public
health care trusts by presenting an empirical case study of the
application of this practice in the Tuscan Health Care Service (THCS). The
experience observed in Tuscany will be used to investigate certain aspects
of this subject that have been analysed in existing literature. Special
attention will be dedicated to the use of cost comparison by health care
trusts and the difficulties this practice presents. By adopting a
prescriptive approach, on the basis of the outcome of the empirical case
study and considerations on benchmarking in public administration
presented in existing literature, certain strategies will be recognized as
increasing the usefulness of cost comparisons among health care trusts.
Adopting these strategies could help to create the conditions in order
that data could be considered reliable and used for comparative purposes.
Journal: Public Management Review
Pages: 589-613
Issue: 4
Volume: 7
Year: 2005
Month: 12
X-DOI: 10.1080/14719030500362728
File-URL: http://hdl.handle.net/10.1080/14719030500362728
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:589-613
Template-Type: ReDIF-Article 1.0
Author-Name: Roger Wettenhall
Author-X-Name-First: Roger
Author-X-Name-Last: Wettenhall
Title: Agencies and non-departmental public bodies
Abstract:
Abstract The emergence of Britain's ‘Next
Steps’ agencies has spawned a new movement in theorizing about
administrative organizations, and the practical example and the seeming
theoretical excitement have influenced reformers in many other countries.
But there is an older tradition of scholarship about administrative
organizations that understands that many other sorts of deviant or
‘irregular’ public bodies have been in use for centuries in
Britain and elsewhere. Moreover the executive agency model gets diluted as
it travels away from Britain, and it then becomes more like some of those
other forms. Some contributions to agencification theory are more
accommodating than others about this. It is the contention of this article
that many such resemblances do exist, and that all students of
administrative organization would benefit if more effort could be devoted
to searching for common ground between the executive agencies and
non-departmental public bodies generally.
Journal: Public Management Review
Pages: 615-635
Issue: 4
Volume: 7
Year: 2005
Month: 12
X-DOI: 10.1080/14719030500362827
File-URL: http://hdl.handle.net/10.1080/14719030500362827
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:615-635
Template-Type: ReDIF-Article 1.0
Author-Name: Juraj Nemec
Author-X-Name-First: Juraj
Author-X-Name-Last: Nemec
Author-Name: Beata Merickova
Author-X-Name-First: Beata
Author-X-Name-Last: Merickova
Author-Name: Leos Vitek
Author-X-Name-First: Leos
Author-X-Name-Last: Vitek
Title: Contracting-out at local government level
Abstract:
Abstract Contracting-out is a public sector reform tool,
and it is used as a specific form of privatization. Because of its
multi-dimensional character, it does not always lead to positive
improvements, even in developed countries, and its impact in countries in
Central and Eastern Europe may be limited. This issue is discussed in the
theoretical part of this paper. Its analytical part investigates selected
important dimensions of contracting-out for local public services in
Slovakia and the Czech Republic, namely forms of delivery, decision-making
processes concerning the selection of the form of delivery and of
supplier, and costs comparisons. The final part provides a brief list of
possible tools to improve the current negative situation.
Journal: Public Management Review
Pages: 637-647
Issue: 4
Volume: 7
Year: 2005
Month: 12
X-DOI: 10.1080/14719030500362900
File-URL: http://hdl.handle.net/10.1080/14719030500362900
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:7:y:2005:i:4:p:637-647
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: Editorial
Journal: Public Management Review
Pages: 1-1
Issue: 1
Volume: 8
Year: 2005
Month: 12
X-DOI: 10.1080/14719030500518592
File-URL: http://hdl.handle.net/10.1080/14719030500518592
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2005:i:1:p:1-1
Template-Type: ReDIF-Article 1.0
Author-Name: Christoph Reichard
Author-X-Name-First: Christoph
Author-X-Name-Last: Reichard
Title: Local government reforms in Europe
Journal: Public Management Review
Pages: 3-5
Issue: 1
Volume: 8
Year: 2006
Month: 3
X-DOI: 10.1080/14719030500518618
File-URL: http://hdl.handle.net/10.1080/14719030500518618
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:3-5
Template-Type: ReDIF-Article 1.0
Author-Name: Isabella Proeller
Author-X-Name-First: Isabella
Author-X-Name-Last: Proeller
Title: Trends in local government in Europe
Abstract:
Abstract The article explores which reform trends are
expected to play a significant role in the further development of local
government in European countries. Analysis is based on an adopted Delphi
survey of (mainly academic) local government experts from thirty-two
countries. Results include a list of trends structured by the perceived
importance for the coming ten years. Redistributing responsibilities and
duties across levels of government constitute the highest ratings out of
all trends. Furthermore, results do not provide clear evidence to support
a shift from public management to governance as has recently been
proclaimed in academic debate and literature. Management topics continue
to be of great importance. Last but not least, clusters extracted point to
different reform groups, which highlight more reluctant or enthusiastic
attitudes to the relevance of the suggested trends of the study.
Journal: Public Management Review
Pages: 7-29
Issue: 1
Volume: 8
Year: 2006
Month: 3
X-DOI: 10.1080/14719030500518642
File-URL: http://hdl.handle.net/10.1080/14719030500518642
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:7-29
Template-Type: ReDIF-Article 1.0
Author-Name: Arto Haveri
Author-X-Name-First: Arto
Author-X-Name-Last: Haveri
Title: Complexity in local government change
Abstract:
Abstract This article discusses empirical research
findings indicating that complexity is a dominant characteristic in local
government change and addresses that the current complexity sets limits to
rational reform processes and gives way to political leadership. During
the recent decade, intermunicipal co-operation has emerged as a major
issue in local governance in Finland. Despite the fact that the need for
intense co-operation is acknowledged in most surveys, practical steps are
often difficult to take due to complexity of the interorganizational
action. Actors come upon complex situations involving many issues;
situations where the issues are continuously changing and complicatedly
interdependent. Circumstances are further blurred by the fact that actors
often hide their preferences. In the changing local governance,
complexity, paradoxes and uncertainty decrease the prospective of
managerial and expert knowledge, because rational calculations do not give
definitive support for decision making. From this perspective, we have
reached the limits of rational, clear-cut reforming. More than before, the
implementation of change depends on the emergence of political leaders
willing and able to take responsibility for reforms.
Journal: Public Management Review
Pages: 31-46
Issue: 1
Volume: 8
Year: 2006
Month: 3
X-DOI: 10.1080/14719030500518667
File-URL: http://hdl.handle.net/10.1080/14719030500518667
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:31-46
Template-Type: ReDIF-Article 1.0
Author-Name: Ellen Wayenberg
Author-X-Name-First: Ellen
Author-X-Name-Last: Wayenberg
Title: The Flemish government's responsibility for local government modernization
Abstract:
Abstract Throughout Western Europe, local government is
modernized. Central and regional governments carry responsibility for this
modernization because they decide upon its nature. However, this
responsibility reaches out further since a higher-level government also
carries responsibility for the success of its modernization at the local
level. The article unravels this responsibility for local government
modernization in the case of the Flemish government. As a result of
Belgian state reform, this government counts today as the most important
higher-level government from the viewpoint of local government in
Flanders.
Journal: Public Management Review
Pages: 47-65
Issue: 1
Volume: 8
Year: 2006
Month: 3
X-DOI: 10.1080/14719030500518741
File-URL: http://hdl.handle.net/10.1080/14719030500518741
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:47-65
Template-Type: ReDIF-Article 1.0
Author-Name: Sabine Kuhlmann
Author-X-Name-First: Sabine
Author-X-Name-Last: Kuhlmann
Title: Local government reform between ‘exogenous’ and ‘endogenous’ driving forces
Abstract:
Abstract The article attempts to analyse institutional
reforms in the multi-level system of the French capital city. The key
questions are the developments in central -- local relations and
what factors influenced these changes over the last century. The author
seeks to identify ‘critical junctures’ in institutional
development and explore their impact on the relationships between state
and municipality on the one hand and between upper and lower tiers of
city-government on the other. Looking at institution building in Paris as
the dependent variable the article takes a primarily institutionalist
approach in identifying the relevant factors which explain local
government reform in the capital city (‘what shapes
institutions?’).
Journal: Public Management Review
Pages: 67-86
Issue: 1
Volume: 8
Year: 2006
Month: 3
X-DOI: 10.1080/14719030500518790
File-URL: http://hdl.handle.net/10.1080/14719030500518790
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:67-86
Template-Type: ReDIF-Article 1.0
Author-Name: Hans-Gerd Ridder
Author-X-Name-First: Hans-Gerd
Author-X-Name-Last: Ridder
Author-Name: Hans-Jürgen Bruns
Author-X-Name-First: Hans-Jürgen
Author-X-Name-Last: Bruns
Author-Name: Fabian Spier
Author-X-Name-First: Fabian
Author-X-Name-Last: Spier
Title: Managing implementation processes
Abstract:
Abstract In order to improve financial decision making in
local governments in Germany, accrual output-based budgeting is being
introduced. As the dynamics of implementation processes are often
neglected, we research the shift from established rules and procedures to
the application of accrual accounting, especially how public managers deal
with new financial management systems and how their expectations are
fulfilled. Based on a dynamic capability approach, six case studies in
German municipalities are conducted. In a comparative analysis we focus on
the dynamics of implementation processes. The findings emphasize that the
application of accrual accounting is dependent on strategic orientations
of top managers, involvement of middle managers and the capability to
develop new structural routines in managing change.
Journal: Public Management Review
Pages: 87-118
Issue: 1
Volume: 8
Year: 2006
Month: 3
X-DOI: 10.1080/14719030500518857
File-URL: http://hdl.handle.net/10.1080/14719030500518857
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:87-118
Template-Type: ReDIF-Article 1.0
Author-Name: Donald P. Moynihan
Author-X-Name-First: Donald P.
Author-X-Name-Last: Moynihan
Author-Name: Sanjay K. Pandey
Author-X-Name-First: Sanjay K.
Author-X-Name-Last: Pandey
Title: Creating desirable organizational characteristics
Abstract:
Abstract What are the factors that lead to desirable
organizational characteristics? This article examines this question by
proposing a model to explain the ability of some organizations to create a
focus on results and high levels of managerial authority. The new public
management literature points to these two organizational characteristics
as key steps for improving public performance and providing results-based
accountability. Employing a national survey of US state government health
and human service agency managers we find that political support for the
organization and purposeful reform efforts do lead to desirable
organizational characteristics. In addition, strong internal communication
fosters a focus on results, and organizational culture shapes the
decision-making authority of managers.
Journal: Public Management Review
Pages: 119-140
Issue: 1
Volume: 8
Year: 2006
Month: 3
X-DOI: 10.1080/14719030500518899
File-URL: http://hdl.handle.net/10.1080/14719030500518899
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:119-140
Template-Type: ReDIF-Article 1.0
Author-Name: Erik-Hans Klijn
Author-X-Name-First: Erik-Hans
Author-X-Name-Last: Klijn
Author-Name: Joop F. M. Koppenjan
Author-X-Name-First: Joop F. M.
Author-X-Name-Last: Koppenjan
Title: Institutional design
Abstract:
Abstract Within public administration and policy sciences
the concept of policy networks nowadays is well accepted. Not much
attention has been paid so far to strategies aimed at institutional
design. Therefore, in this article, we develop a conceptual framework to
study institutional design more thoroughly. We do this by specifying the
nature and variety of institutional rules that guide the behaviour of
actors within networks. Given this categorization of rules, we identify
possible strategies to change network rules. Next, we focus on the
strategic context of attempts to influence the nature of institutional
rules: the process of institutional design. We conclude with suggestions
to apply the conceptual framework to empirical research into the forms,
impacts and implications of attempts to change the institutional features
of policy networks.
Journal: Public Management Review
Pages: 141-160
Issue: 1
Volume: 8
Year: 2006
Month: 3
X-DOI: 10.1080/14719030500518915
File-URL: http://hdl.handle.net/10.1080/14719030500518915
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:141-160
Template-Type: ReDIF-Article 1.0
Author-Name: Carsten Greve
Author-X-Name-First: Carsten
Author-X-Name-Last: Greve
Title: Public management reform in Denmark
Abstract:
Abstract This article discusses public management reform
in Denmark. First, the institutional features of the Danish public sector
are introduced. Danish ministries enjoy a considerable amount of autonomy
that makes central co-ordinated public management reform challenging. The
second part of the article outlines the contents of public management
reform and provides an overview of the major reform initiatives of the
last three governments. Denmark's reforms are characterized as a mixture
of strategies for modernization and marketization, but with most emphasis
on the former rather than the latter. Together with successive
governments, the Danish Ministry of Finance has argued strongly for
efficiency, economy and effectiveness as key values and they have been
institutionalized in modernization efforts. Denmark should now be
considered a country where NPM reforms have taken a firm hold.
Journal: Public Management Review
Pages: 161-169
Issue: 1
Volume: 8
Year: 2006
Month: 3
X-DOI: 10.1080/14719030500518956
File-URL: http://hdl.handle.net/10.1080/14719030500518956
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:1:p:161-169
Template-Type: ReDIF-Article 1.0
Author-Name: Steven Van de Walle
Author-X-Name-First: Steven
Author-X-Name-Last: Van de Walle
Title: The impact of public service values on services of general interest reform debates
Abstract:
Abstract Competing values complicate debates on the reform
of public services. Attention for competition and efficiency is balanced
by concerns for equity and universality in service delivery. These
potential value conflicts are best visible in the reform of services of
general interest. Despite debates at the European and the national level,
current research on services of general interest has been limited to
scholars in law and economics. Citizens' opinion on the guiding principles
of service delivery is generally disregarded. In this article, we analyse
a number of Eurobarometer surveys dealing with services of general
interest, as well as a general survey of citizens' perceptions of the
public sector in Belgium. We delineate clusters of citizens' public
service delivery value orientations, and show that one-sided or
ideology-based reform strategies probably negate many of the continuing
dilemmas in public service delivery.
Journal: Public Management Review
Pages: 183-205
Issue: 2
Volume: 8
Year: 2006
Month: 6
X-DOI: 10.1080/14719030600587422
File-URL: http://hdl.handle.net/10.1080/14719030600587422
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:183-205
Template-Type: ReDIF-Article 1.0
Author-Name: Ian Cunningham
Author-X-Name-First: Ian
Author-X-Name-Last: Cunningham
Author-Name: Phil James
Author-X-Name-First: Phil
Author-X-Name-Last: James
Author-Name: Pauline Dibben
Author-X-Name-First: Pauline
Author-X-Name-Last: Dibben
Title: Tensions in local government employment relationships
Abstract:
Abstract A wide variety of initiatives characterized under
the umbrella term of new public management have been introduced over the
past two decades to improve efficiency and cost-effectiveness in the
public sector. The implications of these initiatives for public sector
employment relationships have been the subject of on-going debate. This
article contributes to this debate through examining how employees within
local authorities are managed in a time of personal crisis with a
particular focus on long-term sickness absence in the context of increased
management drives for efficiency under the NPM agenda. The findings reveal
that for managers in two local authorities that form the focus of this
study there is a tension in struggling to achieve a workable balance
between the needs of employees and wider operational requirements,
resulting in role ambiguity for line managers and detrimental effects for
vulnerable public service workers.
Journal: Public Management Review
Pages: 207-225
Issue: 2
Volume: 8
Year: 2006
Month: 6
X-DOI: 10.1080/14719030600587430
File-URL: http://hdl.handle.net/10.1080/14719030600587430
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:207-225
Template-Type: ReDIF-Article 1.0
Author-Name: Jack H. Knott
Author-X-Name-First: Jack H.
Author-X-Name-Last: Knott
Author-Name: Gary J. Miller
Author-X-Name-First: Gary J.
Author-X-Name-Last: Miller
Title: Social welfare, corruption and credibility
Abstract:
Abstract Economic development requires that investments by
entrepreneurs are not subject to expropriation by government.
Unfortunately, public agencies often serve as the instruments by which
political elites engage in corruption and extracting rents from the
economy. The question is how to design institutions that credibly commit
to a stable system of guarantees of property rights and contract
enforcement. Principal agent theory and the new public management favor
greater accountability of public managers to elected officials or
eliminating public agencies through privatization. We argue for
institutional designs that provide a degree of public agency autonomy. We
show that public agency autonomy is a by-product of the competition
between elites in democracies with multiple veto players. We show that
transparency, professionalism, and legality help ensure that public
managers do not engage in rent-extraction. The institutional design
problem is how to induce public managers to serve the public interest
without being fully responsive to elected political
officials.
Journal: Public Management Review
Pages: 227-252
Issue: 2
Volume: 8
Year: 2006
Month: 6
X-DOI: 10.1080/14719030600587455
File-URL: http://hdl.handle.net/10.1080/14719030600587455
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:227-252
Template-Type: ReDIF-Article 1.0
Author-Name: Mark Turner
Author-X-Name-First: Mark
Author-X-Name-Last: Turner
Title: From commitment to consequences
Abstract:
Abstract Government arrangements in Southeast Asia have
been typically centralized but in the 1990s the impetus of democratization
pushed countries of the region into programmes of territorial
decentralization. This was an entirely new experience for these countries
and necessitated innovative arrangements for central -- local
relations. This article examines the experience of three countries (the
Philippines, Indonesia and Cambodia). The findings are that although
democratization provided the initial impetus the selected architecture of
decentralization in each country has been determined by domestic political
actors and circumstances. There has been negligible policy transfer and
early indications are that although there have been some gains in popular
participation, decentralization has not led to any marked improvement in
service delivery. Also, while central governments have delegated authority
to subnational territories they still exert control through fiscal and
other means.
Journal: Public Management Review
Pages: 253-272
Issue: 2
Volume: 8
Year: 2006
Month: 6
X-DOI: 10.1080/14719030600587471
File-URL: http://hdl.handle.net/10.1080/14719030600587471
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:253-272
Template-Type: ReDIF-Article 1.0
Author-Name: Rhys Andrews
Author-X-Name-First: Rhys
Author-X-Name-Last: Andrews
Author-Name: George A. Boyne
Author-X-Name-First: George A.
Author-X-Name-Last: Boyne
Author-Name: Gareth Enticott
Author-X-Name-First: Gareth
Author-X-Name-Last: Enticott
Title: Performance failure in the public sector
Abstract:
Abstract Central government in the UK has introduced
procedures for assessing and categorizing the performance of public
organizations. These procedures assume that performance is attributable to
organizational decisions rather than external circumstances. This implies
that mismanagement, rather than misfortune, is the primary cause of public
service failure. We test this argument by developing a statistical model
of the impact of internal characteristics and external constraints on
service standards, using data from a range of secondary sources and a
multiple informant survey in 120 English local authorities. We then apply
this model to the results of the comprehensive performance assessment in
English local government. The evidence shows that organizational failure
is to some extent attributable to difficult circumstances (such as diverse
service needs and poverty) and management characteristics (such as weak
leadership and poor performance management). Thus performance failure is
associated with both misfortune and mismanagement.
Journal: Public Management Review
Pages: 273-296
Issue: 2
Volume: 8
Year: 2006
Month: 6
X-DOI: 10.1080/14719030600587612
File-URL: http://hdl.handle.net/10.1080/14719030600587612
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:273-296
Template-Type: ReDIF-Article 1.0
Author-Name: Kealeboga Maphunye
Author-X-Name-First: Kealeboga
Author-X-Name-Last: Maphunye
Title: Towards redressing historical inequities?
Abstract:
Abstract This article examines women's positions at senior
management levels of South Africa's civil service given its affirmative
action policy that attempts to tackle women's historical marginalization
in public sector organizations. It examines ‘women's empowerment',
gender and race inside the public service within the context of South
Africa's historical inequities within the civil service, and the
post-apartheid government's attempts to correct these. It concludes that
women's positions inside the civil service have improved gradually since
the demise of apartheid, an initial step towards substantive equality with
their male counterparts, but recognizes that much still needs to be done
if women are to be represented proportionately in senior civil service
positions. It argues that this might help to improve the implementation of
gender sensitive programs at various policy levels. Information for this
article was gathered from various sources including interviews with civil
servants in selected national and provincial departments.
Journal: Public Management Review
Pages: 297-311
Issue: 2
Volume: 8
Year: 2006
Month: 6
X-DOI: 10.1080/14719030600587646
File-URL: http://hdl.handle.net/10.1080/14719030600587646
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:297-311
Template-Type: ReDIF-Article 1.0
Author-Name: John Alford
Author-X-Name-First: John
Author-X-Name-Last: Alford
Author-Name: Richard Speed
Author-X-Name-First: Richard
Author-X-Name-Last: Speed
Title: Client focus in regulatory agencies
Abstract:
Abstract ‘Client focus’ seems like a
counter-intuitive notion for regulatory agencies, whose job is to compel
people to comply with government requirements. Yet it is becoming the
catchphrase for many regulatory authorities. This article puts forward an
argument, based on social exchange and regulatory theory, that a
client-focused approach is not only compatible with a regulatory role, but
also actually facilitates it. It recognizes that most people's propensity
to comply is a function of factors other than the fear of punishment, such
as their intrinsic or normative motivations and their ability to do what
is required. It also assists in delineation and understanding of the
proportion of regulatees who opportunistically avoid their obligations.
The article advances a broader model of social exchange between regulators
and regulatees.
Journal: Public Management Review
Pages: 313-331
Issue: 2
Volume: 8
Year: 2006
Month: 6
X-DOI: 10.1080/14719030600587703
File-URL: http://hdl.handle.net/10.1080/14719030600587703
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:313-331
Template-Type: ReDIF-Article 1.0
Author-Name: Celine Chew
Author-X-Name-First: Celine
Author-X-Name-Last: Chew
Title: Positioning and its strategic relevance
Abstract:
Abstract Contemporary non-profit strategic
management/marketing literature suggests that non-profit organizations,
including charities, adopt positioning strategies to differentiate
themselves in increasingly competitive operating environments. However,
the extant literature lacks adequate theoretical/conceptual frameworks and
empirical studies to guide research and inform charity management
practice. As part of an on-going study in strategic positioning in British
charitable organizations, this article presents the key findings of an
exploratory survey into the extent of positioning activities in a sample
of general welfare and social care charities within the wider voluntary
sector in the UK. The empirical findings reveal that charitable
organizations undertake positioning activities extensively in their
organizations. However, these activities appear to be more complex than
those advocated in contemporary non-profit management/marketing
literature. The article highlights five emerging themes that could have
major implications for research and practice of strategic positioning in
charities in specific, and in voluntary-sector organizations in general.
Journal: Public Management Review
Pages: 333-350
Issue: 2
Volume: 8
Year: 2006
Month: 6
X-DOI: 10.1080/14719030600587752
File-URL: http://hdl.handle.net/10.1080/14719030600587752
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:333-350
Template-Type: ReDIF-Article 1.0
Author-Name: Éva Kuti
Author-X-Name-First: Éva
Author-X-Name-Last: Kuti
Title: Arm's length funding for civil society
Abstract:
Abstract Support for the development of civil society
became a major aim in the transition economies in Eastern Europe after the
political changes of 1989. However, the need for government funding and
the aspirations for independence have remained somewhat contradictory
until the recent emergence of the ‘arm's length’ methods of
supporting civil society organizations. This article reports on recent
experiences of using these methods in Hungary.
Journal: Public Management Review
Pages: 351-365
Issue: 2
Volume: 8
Year: 2006
Month: 6
X-DOI: 10.1080/14719030600587802
File-URL: http://hdl.handle.net/10.1080/14719030600587802
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:2:p:351-365
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: The New Public Governance?-super-1
Journal: Public Management Review
Pages: 377-387
Issue: 3
Volume: 8
Year: 2006
Month: 9
X-DOI: 10.1080/14719030600853022
File-URL: http://hdl.handle.net/10.1080/14719030600853022
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:377-387
Template-Type: ReDIF-Article 1.0
Author-Name: Ewan Ferlie
Author-X-Name-First: Ewan
Author-X-Name-Last: Ferlie
Author-Name: Gianluca Andresani
Author-X-Name-First: Gianluca
Author-X-Name-Last: Andresani
Title: Roundtable
Abstract:
Abstract This paper introduces a selection of papers on
contemporary developments in public sector management which come from a
research conference held in 2004. This paper starts by introducing the New
Public Management (NPM) and governance paradigms as alternative high level
approaches. Such approaches are well known in the UK and are also of
international interest. It then considers whether there are further
possible reform paradigms not captured by these rather State centric
models. The paper then briefly introduces each of the papers selected from
the Conference proceedings. These papers contribute to the literature on
the NPM, on the NPM versus governance debate and also generate and apply
novel theoretical perspectives.
Journal: Public Management Review
Pages: 389-394
Issue: 3
Volume: 8
Year: 2006
Month: 9
X-DOI: 10.1080/14719030600853121
File-URL: http://hdl.handle.net/10.1080/14719030600853121
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:389-394
Template-Type: ReDIF-Article 1.0
Author-Name: Richard Common
Author-X-Name-First: Richard
Author-X-Name-Last: Common
Author-Name: Beatriz Acevedo
Author-X-Name-First: Beatriz
Author-X-Name-Last: Acevedo
Title: Governance and the management of networks in the public sector
Abstract:
Abstract This essay utilizes policy network analysis to
examine UK drugs policy within the wider context of the government's
approach to joined-up governance. While confronting the definitional
problems and limitations associated with the policy network concept, it is
assumed that multiple agencies work towards pre-determined policy
objectives. In particular, Atkinson and Coleman (1992) challenge three
aspects of policy network analysis; the macro-political context, the
international dimension of many policy domains, and the dynamics of
political change. These aspects are addressed through the case of drug
policy in the United Kingdom in general, and the decision to reclassify
cannabis in particular. In addition, it is suggested that the analysis of
networks requires a systemic approach to understanding how the duality of
power and knowledge determines the dynamics of networks and their impact
on institutional change. This includes an assessment of the consequences
of the managerialist discourse surrounding changes to drug policy.
Journal: Public Management Review
Pages: 395-414
Issue: 3
Volume: 8
Year: 2006
Month: 9
X-DOI: 10.1080/14719030600853188
File-URL: http://hdl.handle.net/10.1080/14719030600853188
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:395-414
Template-Type: ReDIF-Article 1.0
Author-Name: Gianluca Andresani
Author-X-Name-First: Gianluca
Author-X-Name-Last: Andresani
Author-Name: Ewan Ferlie
Author-X-Name-First: Ewan
Author-X-Name-Last: Ferlie
Title: Studying governance within the British public sector and without
Abstract:
Abstract In the critical arena of public management and
policy debates several schools currently try to make sense of governance
structures and processes, although one has so far had the strongest impact
in terms of academic and policy influence in particular in the United
Kingdom: network governance. Network governance has been
associated with Stakeholder Capitalism -- as represented for
instance by the European (usually German) social-democratic
settlement -- and as the direct opposite of the New Public
Management (as the epitome instead of Shareholder Capitalism). In this
essay it will be argued that the alleged novelty of the reforms being
currently implemented under the aegis of the ‘modernization’
or (network) governance rhetoric (by the Blair government, for instance)
must be questioned, since they are the direct inheritors
of the NPM tradition. Through the development of a
multiparadigmatic model of ethical and organization
theories it will be shown that alternatives to network governance are not
only thinkable but also (institutionally) practicable.
Journal: Public Management Review
Pages: 415-431
Issue: 3
Volume: 8
Year: 2006
Month: 9
X-DOI: 10.1080/14719030600853220
File-URL: http://hdl.handle.net/10.1080/14719030600853220
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:415-431
Template-Type: ReDIF-Article 1.0
Author-Name: Jim Barry
Author-X-Name-First: Jim
Author-X-Name-Last: Barry
Author-Name: Elisabeth Berg
Author-X-Name-First: Elisabeth
Author-X-Name-Last: Berg
Author-Name: John Chandler
Author-X-Name-First: John
Author-X-Name-Last: Chandler
Title: Movement and change in the public sector
Abstract:
Abstract This essay seeks to develop a theoretical
framework for public-sector managerial change that draws on social
movement theory, an approach located within the domain of political
sociology. The essay opens with a brief examination of the literature on
the New Public Management and governance which, it is argued, draws on a
neo-liberal agenda, displays a tendency to de-centre or marginalize
considerations of democracy and politics and offers abstract,
top -- down, descriptions of change. Approaches to social
movement theory are considered, with particular attention paid to two
dominant schools: the political process approach and
new social movement theory which account for
‘how’ and ‘why’ change occurs. By operating
through grass-roots networks, and offering symbolic challenges to the
dominant neo-liberal order, social movements help us to see more clearly
the limitations of conventional wisdom on public-sector managerial change,
and consider resistances, accommodations and messy compromises. The essay
seeks to use such insights to re-conceptualize public-sector managerial
change.
Journal: Public Management Review
Pages: 433-448
Issue: 3
Volume: 8
Year: 2006
Month: 9
X-DOI: 10.1080/14719030600853329
File-URL: http://hdl.handle.net/10.1080/14719030600853329
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:433-448
Template-Type: ReDIF-Article 1.0
Author-Name: Mike Dent
Author-X-Name-First: Mike
Author-X-Name-Last: Dent
Title: Patient choice and medicine in health care
Abstract:
Abstract The moves to greater patient choice within the
UK, to the extent they have actually occurred, have begun to redefine the
relations between the patient, professional and state. Rather than the
doctors being the voice of the patients it is now the state
administration's claim to have begun to provide patients with their own
voice(s) and choices. Whereas traditionally the physician would claim to
speak for the patient in order to demand more clinical resources now it is
the management who demands, on behalf of patients, greater efficiency and
effectiveness from the medical and health care staff. Cynically one might
suggest that the policy is as much about disciplining the professionals as
it is in providing real choice. The new public management (NPM) rhetoric
has familiarized us to the notion of empowerment and the importation of
consumerism and the ‘market’ to the public sector, a process
that has begun to undermine our pre-existing assumptions of the autonomy
of the professionalized elements of expert labour, including medicine, and
the impact of NPM has meant their growing
‘responsibilization’ (Hanlon 1998; Fournier 1999, 2000). At
least, that is a possibility.
Journal: Public Management Review
Pages: 449-462
Issue: 3
Volume: 8
Year: 2006
Month: 9
X-DOI: 10.1080/14719030600853360
File-URL: http://hdl.handle.net/10.1080/14719030600853360
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:449-462
Template-Type: ReDIF-Article 1.0
Author-Name: Maurice Mullard
Author-X-Name-First: Maurice
Author-X-Name-Last: Mullard
Title: Does politics make a difference?
Abstract:
Abstract The concern of this article is the nature of the
politics of public expenditure and whether changes in government between
the Conservative Governments of Mrs Thatcher and the Blair Governments did
reflect differences in policy priorities? The Thatcher Government in 1979
had announced that public expenditure was at the heart of Britain's
economic problems. The Blair Governments did not seek to change the
expenditure plans outlined by the outgoing Chancellor Kenneth Clarke. This
study seeks to show that the analysis of data using long term trends for
the post war period that the during the years of the Thatcher Government
they government did manage to hold expenditure below its long term grwoth
trends which in turn meant reductions in health and education spending
while there were additional spending in law and order and defence. By
contrast the Blair Government has managed to reverse this trend so that
during the years of the Balir Government expenditure on socal provision
has been expanding above the trend.
Journal: Public Management Review
Pages: 463-482
Issue: 3
Volume: 8
Year: 2006
Month: 9
X-DOI: 10.1080/14719030600853394
File-URL: http://hdl.handle.net/10.1080/14719030600853394
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:463-482
Template-Type: ReDIF-Article 1.0
Author-Name: Owen E. Hughes
Author-X-Name-First: Owen E.
Author-X-Name-Last: Hughes
Title: Book review
Journal: Public Management Review
Pages: 483-489
Issue: 3
Volume: 8
Year: 2006
Month: 9
X-DOI: 10.1080/14719030600853576
File-URL: http://hdl.handle.net/10.1080/14719030600853576
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:8:y:2006:i:3:p:483-489
Template-Type: ReDIF-Article 1.0
Author-Name: Taco Brandsen
Author-X-Name-First: Taco
Author-X-Name-Last: Brandsen
Author-Name: Victor Pestoff
Author-X-Name-First: Victor
Author-X-Name-Last: Pestoff
Title: Co-production, the third sector and the delivery of public services
Abstract:
Abstract In recent years, public management research has
paid increasing attention to the third sector, especially to its role in
the provision of public services. Evidence of this is the rising number of
publications on the topic, as well as a growing number of sessions and
papers on the topic in academic conferences of the EGPA and IRSPM.
However, much of the discussion on its role is motivated at least as much
by ideology as by fact. We still lack a comprehensive empirical
understanding of what happens when the third sector is drawn into public
service provision. In this collection on Co-Production: The Third
Sector and the Delivery of Public Services, we will try to
enhance this understanding by presenting several new studies on the
subject. We also introduce the concepts of co-production, co-management
and co-governance as a conceptual framework that enables us to better
understand such developments.
Journal: Public Management Review
Pages: 493-501
Issue: 4
Volume: 8
Year: 2006
Month: 12
X-DOI: 10.1080/14719030601022874
File-URL: http://hdl.handle.net/10.1080/14719030601022874
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:493-501
Template-Type: ReDIF-Article 1.0
Author-Name: Victor Pestoff
Author-X-Name-First: Victor
Author-X-Name-Last: Pestoff
Title: Citizens and co-production of welfare services
Abstract:
Abstract A growing number of scholars question the
sustainability of liberal representative democracy and a welfare state
dominated by the big organizations in both the public and private sectors.
The state is over extended and democracy is stretched to its limits.
Walzer proposes to democratize the means of distributing welfare services
by greater citizen involvement, while Hirst calls for devolving many of
the functions of the state to civil society. However, missing from such
macro proposals is a micro perspective of citizens co-producers. The first
part of this presentation introduces the concept of co-production, with a
focus on greater citizen participation in the provision of public
services. A review of the literature demonstrates several advantages of
co-production, but also some major hurdles. The second part ties the
concept of co-production to a discussion of parents' participation in the
provision of childcare services in Europe. Finally, the importance of
co-production for promoting the development and renewal of democracy and
the welfare state is discussed.
Journal: Public Management Review
Pages: 503-519
Issue: 4
Volume: 8
Year: 2006
Month: 12
X-DOI: 10.1080/14719030601022882
File-URL: http://hdl.handle.net/10.1080/14719030601022882
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:503-519
Template-Type: ReDIF-Article 1.0
Author-Name: Susan Prentice
Author-X-Name-First: Susan
Author-X-Name-Last: Prentice
Title: Childcare, co-production and the third sector in Canada
Abstract:
Abstract This paper reviews Canada's market-based
childcare 'system' and considers its capacity to deliver universal
services. Canada mainly relies on parent-controlled centres for delivery,
in the near absence of publicly-provided services. Canadian childcare is
characterized by frustrated national and provincial policy capacity, a
high degree of commercial childcare, inequities in service distribution,
and the burdening of parent-users (particularly mothers). This form of
co-production poses considerable problems for the federal government,
which has recently declared its intention to build a national system of
early learning and care. The policy architecture makes a national system
of early learning and childcare structurally unobtainable. This gap
between political vision and local feasibility is explained through an
analysis of service delivery, management and policy development. The paper
concludes that co-production must shift if Canada is to implement a
universal early learning and childcare program, but warns such change does
not appear to be forthcoming.
Journal: Public Management Review
Pages: 521-536
Issue: 4
Volume: 8
Year: 2006
Month: 12
X-DOI: 10.1080/14719030601022890
File-URL: http://hdl.handle.net/10.1080/14719030601022890
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:521-536
Template-Type: ReDIF-Article 1.0
Author-Name: Taco Brandsen
Author-X-Name-First: Taco
Author-X-Name-Last: Brandsen
Author-Name: Eelco van Hout
Author-X-Name-First: Eelco van
Author-X-Name-Last: Hout
Title: Co-management in public service networks
Abstract:
Abstract The third sector increasingly produces public
services in collaboration with the state. This has not left the
organizations in question unaffected. Recent research suggests that
organizations involved in public service delivery are evolving towards
forms of network production, in which the production process takes shape
across a number of different organizations. As we will argue,
organizations are faced with simultaneous pressures for differentiation
and integration, which are alleviated (though not resolved) by internal
changes in staffing, skills, structure and management style. Some of the
problems of integrating public service networks are essentially resolved
within organizations.
Journal: Public Management Review
Pages: 537-549
Issue: 4
Volume: 8
Year: 2006
Month: 12
X-DOI: 10.1080/14719030601022908
File-URL: http://hdl.handle.net/10.1080/14719030601022908
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:537-549
Template-Type: ReDIF-Article 1.0
Author-Name: Ingo Bode
Author-X-Name-First: Ingo
Author-X-Name-Last: Bode
Title: Co-governance within networks and the non-profit -- for-profit divide
Abstract:
Abstract Throughout the western world, (social) care
systems have been affected by a quasi-market agenda. Simultaneously, the
literature on ‘governance’ suggests tendencies towards more
networking and a stronger involvement of third-sector organizations have
(again) changed the rules of the game. Looking at elderly care in three
different European jurisdictions (Germany, France, England) this article
argues that inter-agency collaboration as such is nothing new in this
field so that viewing (co-)governance as a substitute for hierarchical
government or market governance does not make sense here. Rather, there is
a new non-profit -- for-profit divide changing the architecture
of those networks that had emerged in the pre-market era on the basis of a
‘domain consensus’ between welfare bureaucracies,
professionals and civic actors. Nowadays, there is cross-country
disorganization of this consensus irrespective of enduring national
traditions of third-sector involvement. The result is
‘nervous’ network governance fraught with volatility and
tensions. Co-governance persists but is less consistent than in previous
times.
Journal: Public Management Review
Pages: 551-566
Issue: 4
Volume: 8
Year: 2006
Month: 12
X-DOI: 10.1080/14719030601022932
File-URL: http://hdl.handle.net/10.1080/14719030601022932
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:551-566
Template-Type: ReDIF-Article 1.0
Author-Name: Ichiro Tsukamoto
Author-X-Name-First: Ichiro
Author-X-Name-Last: Tsukamoto
Author-Name: Mariko Nishimura
Author-X-Name-First: Mariko
Author-X-Name-Last: Nishimura
Title: The emergence of local non-profit -- government partnerships and the role of intermediary organizations in Japan
Abstract:
Abstract This contribution explores the implications of
the current emergence in Japan of local partnerships between non-profits 1
and local governments and the role of intermediary organizations. In
particular, it focuses on the impact of contractual relationships on the
organizational changes of the non-profits and examines some cases of local
intermediary organizations from the perspective of co-governance. This
work identifies Japanese situations; lessons for other countries
concerning relationships between non-profits and government; and three key
issues for intermediary organizations that play a distinct role in the
co-governance model of partnership. The issues are: (1) developing a mixed
resource strategy; (2) establishing representative and networking
structures; (3) strengthening political functions such as advocacy and the
mobilization of collective influence on government policy.
Journal: Public Management Review
Pages: 567-581
Issue: 4
Volume: 8
Year: 2006
Month: 12
X-DOI: 10.1080/14719030601022965
File-URL: http://hdl.handle.net/10.1080/14719030601022965
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:567-581
Template-Type: ReDIF-Article 1.0
Author-Name: Isabel Vidal
Author-X-Name-First: Isabel
Author-X-Name-Last: Vidal
Title: Reflections on the market, networking and trust
Abstract:
Abstract The objective of this reflection is to provide an
economic perspective of the why and how of the different forms of
governance, management and production of certain public services. From the
theoretical approach of why the supposition is made that
the terms of co-governance, co-management and co-production are associated
with the concepts of a division of labor, specialization, networking and
collaboration among different players pursuing different goals. The theory
of networks and the concept of trust are necessary to explain the
how. For an organization taking part in the network, it
means that its network partners and other organizations value the
organization positively and think that it does things properly. The
expected objective of this cooperation is a better adaptation to the
preferences of different groups at any given moment.
Journal: Public Management Review
Pages: 583-589
Issue: 4
Volume: 8
Year: 2006
Month: 12
X-DOI: 10.1080/14719030601022973
File-URL: http://hdl.handle.net/10.1080/14719030601022973
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:583-589
Template-Type: ReDIF-Article 1.0
Author-Name: Victor Pestoff
Author-X-Name-First: Victor
Author-X-Name-Last: Pestoff
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Author-Name: Taco Brandsen
Author-X-Name-First: Taco
Author-X-Name-Last: Brandsen
Title: Patterns of co-production in public services
Abstract:
Abstract Research on the roles of the third sector in the
delivery of public services has so far been scattered. However, there is
much to learn from drawing the different manifestations of third-sector
involvement together, as each represents an element of the third sector
within the public services, expressed in different ways. An interesting
question for research and practice is how different combinations of such
elements are and should be embedded, given the variations in national
structures of service provision. The studies presented in this collection
have offered a stepping-stone in progressing towards an answer. Here we
offer some suggestions for a future research agenda. These concern,
respectively, the relationships between different roles of the third
sector, links with the analysis of welfare state reform and the function
of co-production.
Journal: Public Management Review
Pages: 591-595
Issue: 4
Volume: 8
Year: 2006
Month: 12
X-DOI: 10.1080/14719030601022999
File-URL: http://hdl.handle.net/10.1080/14719030601022999
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Handle: RePEc:taf:pubmgr:v:8:y:2006:i:4:p:591-595
Template-Type: ReDIF-Article 1.0
Author-Name: Jeff Chapman
Author-X-Name-First: Jeff
Author-X-Name-Last: Chapman
Author-Name: Grant Duncan
Author-X-Name-First: Grant
Author-X-Name-Last: Duncan
Title: Is there now a new ‘New Zealand model’?
Abstract:
Abstract New Zealand is frequently cited as a country that
has applied the New Public Management (NPM) model in a relatively rigorous
and consistent manner. But this kind of assessment of New Zealand normally
relies on commentaries covering the period 1984 -- 1996. The
present article examines further refinements of public management that
have occurred in New Zealand more recently, especially since the change to
a Labour-led coalition government in late 1999. To what extent have these
changes revised ‘the New Zealand model’ of public
management? While many achievements of the NPM have been preserved, there
are instances where NPM reforms and public-choice principles have been
reversed, and there is now an effort to re-instil an ethic of
‘public service’. Significant, though not radical, changes
now mean that references to ‘the New Zealand model’ in the
comparative public management literature need to take account of
‘the revised version’.
Journal: Public Management Review
Pages: 1-25
Issue: 1
Volume: 9
Year: 2007
Month: 3
X-DOI: 10.1080/14719030600853444
File-URL: http://hdl.handle.net/10.1080/14719030600853444
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:1-25
Template-Type: ReDIF-Article 1.0
Author-Name: Brian Hunt
Author-X-Name-First: Brian
Author-X-Name-Last: Hunt
Author-Name: Toni Ivergard
Author-X-Name-First: Toni
Author-X-Name-Last: Ivergard
Title: Organizational climate and workplace efficiency
Abstract:
Abstract The subject organization of this article is the
government employment agency in Sweden. The agency is a key component of
the national labour market focusing specifically on placing the unemployed
and job-seekers in work. The agency also administers the processes of
providing benefits to the unemployed. We describe the agency, its work and
some of its special features and its workforce. We discuss how these
features impact on organizational climate and performance. We outline the
characteristics of a cadre organization, and particularly how features of
this type of organization influence workplace climate. We discuss the ways
in which workplace climate contributes to workplace performance. Finally,
we review two empirical studies of the agency and its workforce and use
data from these studies to augment our discussions. The agency is a
real-life organization managing real world issues. Complexities abound. We
attempt to unravel some of these complexities.
Journal: Public Management Review
Pages: 27-47
Issue: 1
Volume: 9
Year: 2007
Month: 3
X-DOI: 10.1080/14719030600853501
File-URL: http://hdl.handle.net/10.1080/14719030600853501
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:27-47
Template-Type: ReDIF-Article 1.0
Author-Name: Wilma van der Scheer
Author-X-Name-First: Wilma
Author-X-Name-Last: van der Scheer
Title: Is the new health-care executive an entrepreneur?
Abstract:
Abstract Many countries are working on the realization of
a new sort of public management, which is less governmental and more
market oriented. As a consequence the role of health-care managers is
changing. They are increasingly addressed as (social) entrepreneurs. This
article is based on the results of a survey sent to Dutch health-care
executives. The aim of the survey was to explore how the new discourse
affects the practice of management. The results show that entrepreneurship
is a construction and a contested concept. Nevertheless, executives are
very sensitive to the concept. It certainly confuses them and can make
them feel more vulnerable. However, new expectations can also perform an
important function as a catalyst for executives to rethink their role and
their position. From that point of view the phase of multi-interpretable
expectations and vague discourse can be seen as a necessary phase in
realizing health-care reform.
Journal: Public Management Review
Pages: 49-65
Issue: 1
Volume: 9
Year: 2007
Month: 3
X-DOI: 10.1080/14719030601181217
File-URL: http://hdl.handle.net/10.1080/14719030601181217
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:49-65
Template-Type: ReDIF-Article 1.0
Author-Name: Lise Lamothe
Author-X-Name-First: Lise
Author-X-Name-Last: Lamothe
Author-Name: Yvon Dufour
Author-X-Name-First: Yvon
Author-X-Name-Last: Dufour
Title: Systems of interdependency and core orchestrating themes at health care unit level
Abstract:
Abstract Configuration is an appealing concept to help
understanding the complex arrangements that guide organizations' actions
and contribute to their coherence. Although health care organizations are
often described as professional bureaucracy a deep understanding of their
structure and systems is still lacking. In this article, we draw on
empirical data gathered in a Canadian teaching hospital to expose the
nature of interdependencies and themes that drive some of its
configurations at health care unit level. Five clinical activities were
investigated (ocular surgery, brachytherapy, vascular surgery,
rheumatology and geriatrics) using direct systematic observation. Four
sub-orchestrating themes emerged. Based on the findings it is argued that
the operating core of health care organizations is not homogeneous but
rather heterogeneous. Therefore it is our contention that hospitals and
other public organizations where professionals control the activities at
operating level might be better regarded as ‘diversified
professional federation’ than as professional bureaucracy.
Journal: Public Management Review
Pages: 67-85
Issue: 1
Volume: 9
Year: 2007
Month: 3
X-DOI: 10.1080/14719030601181225
File-URL: http://hdl.handle.net/10.1080/14719030601181225
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:67-85
Template-Type: ReDIF-Article 1.0
Author-Name: Kristiina Tonnisson
Author-X-Name-First: Kristiina
Author-X-Name-Last: Tonnisson
Author-Name: John Wilson
Author-X-Name-First: John
Author-X-Name-Last: Wilson
Title: Best value in transitional countries?
Abstract:
Abstract A feature common to many countries over the last
thirty years has been that of radical change in the management of public
services. In the United Kingdom, successive Conservative and Labour
governments have implemented measures to bring about change in local
government, including Labour's Best Value initiative. In documenting and
evaluating the effect of such policies, however, the focus has largely
been on developed economies and little emphasis has been placed on those
countries which regained their independence following the collapse of the
Soviet Union and which are now in transition from a planned to a market
economy. One such transitional economy is Estonia. This article considers
the changes taking place in Estonian local government. The research
findings are based on a national questionnaire survey of the Heads of
Estonian local authorities. The questionnaire was in part based on a key
component of the Best Value framework and the results provide some
evidence as to the changing nature of local government in the specific
context of a rapidly evolving market economy.
Journal: Public Management Review
Pages: 87-106
Issue: 1
Volume: 9
Year: 2007
Month: 3
X-DOI: 10.1080/14719030601181241
File-URL: http://hdl.handle.net/10.1080/14719030601181241
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:87-106
Template-Type: ReDIF-Article 1.0
Author-Name: Bram Verschuere
Author-X-Name-First: Bram
Author-X-Name-Last: Verschuere
Title: The autonomy -- control balance in Flemish arm's length public agencies
Abstract:
Abstract This article aims at contributing to the study of
arm's length agencies by focusing on what are considered to be core
concepts of agencification: autonomy and control of public agencies. The
balance between autonomy and control is studied for a set of Flemish
public agencies, from three angles: (1) To what extent can we observe the
practitioner model of disaggregation, managerial freedom and results based
control in Flanders?; (2) Which autonomy-control balances do we find
empirically? Departing from two extreme cases -- control loss
and false autonomy -- I conclude that there is a lot of
variation amongst Flemish public agencies as to their autonomy-control
balances; and (3) Based on a third set of empirical conclusions, I try to
broaden the normative discussion on the accountability debate that
surrounds arm's length agencies, by proposing a broader concept of
steering and control. I conclude the article by proposing four directions
for future research on this specific topic of agency research.
Journal: Public Management Review
Pages: 107-133
Issue: 1
Volume: 9
Year: 2007
Month: 3
X-DOI: 10.1080/14719030601181266
File-URL: http://hdl.handle.net/10.1080/14719030601181266
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:107-133
Template-Type: ReDIF-Article 1.0
Author-Name: Marlies Honingh
Author-X-Name-First: Marlies
Author-X-Name-Last: Honingh
Author-Name: Sjoerd Karsten
Author-X-Name-First: Sjoerd
Author-X-Name-Last: Karsten
Title: Marketization in the Dutch vocational education and training sector
Abstract:
Abstract Significant educational reforms have resulted in
Dutch schools for vocational education and training having to operate in a
complex, more market-oriented environment, as if they were entrepreneurial
organizations while remaining in the public sector. That makes these
schools hybrid organizations. To get a better understanding of the
phenomenon of hybrid organizations, this article presents a new approach
to examining behavioural aspects of hybridization and a conceptual model
that can be used for this purpose. The model includes the following
concepts: attitudes to education, organizational commitment, school
climate and entrepreneurial behaviour.
Journal: Public Management Review
Pages: 135-143
Issue: 1
Volume: 9
Year: 2007
Month: 3
X-DOI: 10.1080/14719030601181274
File-URL: http://hdl.handle.net/10.1080/14719030601181274
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:135-143
Template-Type: ReDIF-Article 1.0
Author-Name: Duncan McTavish
Author-X-Name-First: Duncan
Author-X-Name-Last: McTavish
Author-Name: Robert Pyper
Author-X-Name-First: Robert
Author-X-Name-Last: Pyper
Title: Monitoring the public appointments process in the UK
Abstract:
Abstract The system for monitoring, regulating and
reporting on the way in which UK government ministers make appointments to
the boards of public bodies is a relatively neglected area of public
management. A decade after the establishment of the Office of the
Commissioner for Public Appointments (OCPA), little attention has been
paid by academics to the functioning of this agent of accountability (a
particularly British device), despite the importance of transparency and
accountability for the new public management and modernization. This
article seeks to examine the key issues surrounding the Commissioners for
Public Appointments as agents of accountability, by examining the tensions
in the relationship between OCPA and the executive, variations in the
governance arrangements for the Commissioners across the devolved polity
and the key findings and recommendations of a number of official reports,
while locating these issues in the context of current debates about
modernization and ‘representativeness’ in public bodies.
Journal: Public Management Review
Pages: 145-153
Issue: 1
Volume: 9
Year: 2007
Month: 3
X-DOI: 10.1080/14719030601181290
File-URL: http://hdl.handle.net/10.1080/14719030601181290
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:1:p:145-153
Template-Type: ReDIF-Article 1.0
Author-Name: Kun Huang
Author-X-Name-First: Kun
Author-X-Name-Last: Huang
Author-Name: Keith G. Provan
Author-X-Name-First: Keith G.
Author-X-Name-Last: Provan
Title: Structural embeddedness and organizational social outcomes in a centrally governed mental health services network
Abstract:
Abstract This article is an examination of the effects of
network involvement, or structural embeddedness, on three organizationally
based social outcomes. Specifically, we argue that in centralized,
publicly funded networks an organization's structural embeddedness will be
related to its trustworthiness, reputation and influence, as rated by
other network members. Results from a network survey of a publicly funded
health and human service network generally confirm our hypotheses and
suggest additional work on the topic.
Journal: Public Management Review
Pages: 169-189
Issue: 2
Volume: 9
Year: 2007
Month: 6
X-DOI: 10.1080/14719030701340218
File-URL: http://hdl.handle.net/10.1080/14719030701340218
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:169-189
Template-Type: ReDIF-Article 1.0
Author-Name: Christopher Hood
Author-X-Name-First: Christopher
Author-X-Name-Last: Hood
Title: What happens when transparency meets blame-avoidance?
Abstract:
Abstract This article explores what happens when the
much-discussed doctrine of transparency as a key to good governance meets
the widely observed behavioural tendency of blame-avoidance in politics
and public administration. It begins by discussing transparency as an idea
and distinguishing different strains of the doctrine, proceeds to discuss
blame-avoidance and to identify three common types of blame-avoidance
strategy, and then explores what can happen when a widely advocated
governance doctrine meets a commonly observed type of behaviour. The
article identifies ways in which that conjunction can produce nil effects,
side-effects and reverse-effects in the pursuit of transparency. It
concludes that the tension between the pursuit of transparency and the
avoidance of blame is at the heart of some commonly observed problems in
public management, and suggests that something other than the
‘bureaucratic’ strain of transparency may be called for when
those problems are serious.
Journal: Public Management Review
Pages: 191-210
Issue: 2
Volume: 9
Year: 2007
Month: 6
X-DOI: 10.1080/14719030701340275
File-URL: http://hdl.handle.net/10.1080/14719030701340275
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:191-210
Template-Type: ReDIF-Article 1.0
Author-Name: Willy McCourt
Author-X-Name-First: Willy
Author-X-Name-Last: McCourt
Author-Name: Lee Meng Foon
Author-X-Name-First: Lee Meng
Author-X-Name-Last: Foon
Title: Malaysia as model
Abstract:
Abstract This article uses a case study of public human
resource management (HRM) in Malaysia to explore policy
‘transferability’, proposed as a refinement of Dolowitz and
Marsh's policy transfer framework. HRM in the Malaysian civil service is
found to be relatively performance-orientated, though that is qualified by
the Government's affirmative action policies. Malaysia's approach is
attributed to factors that have their roots in Malaysia's history: the
pervasive respect for authority, the ethnic mix, its Anglo-Saxon
orientation, the successful economy, the National Development Policy of
1990 and the personal role of former Prime Minister Mahathir Mohamed.
These factors suggest that public management is both shaped and
constrained by its historical roots. The case suggests that successful
policy transfer requires an understanding of those roots, especially when
there is a significant distance in cultural, political, economic or
linguistic terms between the countries transferred from and to.
Journal: Public Management Review
Pages: 211-229
Issue: 2
Volume: 9
Year: 2007
Month: 6
X-DOI: 10.1080/14719030701340358
File-URL: http://hdl.handle.net/10.1080/14719030701340358
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:211-229
Template-Type: ReDIF-Article 1.0
Author-Name: James Guthrie
Author-X-Name-First: James
Author-X-Name-Last: Guthrie
Author-Name: Ruth Neumann
Author-X-Name-First: Ruth
Author-X-Name-Last: Neumann
Title: Economic and non-financial performance indicators in universities
Abstract:
Abstract This article presents the findings of a project
investigating the intended and unintended consequences of the contemporary
performance-driven environment in the Australian higher education sector
(AHES) focusing on the performance mechanisms used and the performance
information required. It is argued that the establishment of a
performance-driven, market-oriented university system in Australia has
created a context in which fiscal and economic performance indicators have
become dominant in understanding the ‘performance’ of the
AHES and of individual universities' activities. This article analyses the
AHES policy environment since the mid-1980s and outlines Australia's
performance-based funding approach to universities. The contribution of
universities to the nation's economy and the developing benchmarks and
performance indicators (PIs) used for annual reporting at system and
institutional levels are described. Several key issues are identified as
arising from contemporary government policies. These issues, which form
the basis for the suggested future research agenda, touch the core of
university purposes and operations and need thought and resolution to
ensure the long-term success of Australian public universities.
Journal: Public Management Review
Pages: 231-252
Issue: 2
Volume: 9
Year: 2007
Month: 6
X-DOI: 10.1080/14719030701340390
File-URL: http://hdl.handle.net/10.1080/14719030701340390
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:231-252
Template-Type: ReDIF-Article 1.0
Author-Name: Nick Llewellyn
Author-X-Name-First: Nick
Author-X-Name-Last: Llewellyn
Author-Name: Patricia Lewis
Author-X-Name-First: Patricia
Author-X-Name-Last: Lewis
Author-Name: Adrian Woods
Author-X-Name-First: Adrian
Author-X-Name-Last: Woods
Title: Public management and the expansion of an entrepreneurial ethos?
Abstract:
Abstract This article examines public managers'
orientations to entrepreneurial traits, values and characteristics. The
data for the study come from an exploratory survey of 181 public managers.
The article suggests ‘the entrepreneur’ is a category
manager's esteem but cannot claim to occupy. While most align with
entrepreneurial traits and values, the survey highlights significant
variations across divisions of gender, seniority and sector. The expansion
of an entrepreneurial ethos is uneven and previous
assumptions -- that public managers are willing entrepreneurial
subjects -- may have to be partially revised.
Journal: Public Management Review
Pages: 253-267
Issue: 2
Volume: 9
Year: 2007
Month: 6
X-DOI: 10.1080/14719030701340424
File-URL: http://hdl.handle.net/10.1080/14719030701340424
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:253-267
Template-Type: ReDIF-Article 1.0
Author-Name: Neal Ryan
Author-X-Name-First: Neal
Author-X-Name-Last: Ryan
Author-Name: Dianne Lewis
Author-X-Name-First: Dianne
Author-X-Name-Last: Lewis
Title: Responses to public sector reform policy
Abstract:
Abstract The article compares the ways in which different
public sector organizations respond to similar federal government demands
for public sector reform. The empirical basis of the article is a
comparison of public sector reform in three agencies managing road systems
in three Australian states. There are two constants in the research;
namely, the nature of the responsibilities of the agencies with respect to
the road network, and the demands of federal government policy for road
reform throughout Australia. Yet within the ambit of these two constants,
there is a distinctive contrast in the way the agencies have approached
and implemented both policy and reforms. The article uses Hood's framework
for viable organizational design options for variables relating to grid
and group as an explanatory model for the results obtained from the
research. Furthermore, it examines the utility of Hood's four styles of
public sector organizations in order to explain different change outcomes
in the three agencies studied.
Journal: Public Management Review
Pages: 269-287
Issue: 2
Volume: 9
Year: 2007
Month: 6
X-DOI: 10.1080/14719030701340473
File-URL: http://hdl.handle.net/10.1080/14719030701340473
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:269-287
Template-Type: ReDIF-Article 1.0
Author-Name: Rob Ball
Author-X-Name-First: Rob
Author-X-Name-Last: Ball
Author-Name: Maryanne Heafey
Author-X-Name-First: Maryanne
Author-X-Name-Last: Heafey
Author-Name: Dave King
Author-X-Name-First: Dave
Author-X-Name-Last: King
Title: The Private Finance Initiative in the UK
Abstract:
Abstract The UK's Private Finance Initiative now involves
billions of pounds' worth of capital investment in the public sector.
Achievement of value for money is, therefore, a very important
consideration. This study into value for money and economic analysis of
PFI projects is based on empirical investigations together with a number
of recent official reports. This article begins with an exploration of the
implications of PFI for the public finances as a whole and whether its use
is liable to increase capital investment in the public sector. The
remainder of the article provides a detailed analysis, using the schools
sector of key issues, such as building quality, maintenance costs, bidding
costs, risk transfer, the use of the public sector comparator and
financing costs. The results of the analysis suggest significant problems
with value for money for PFI projects and support the Audit Committee
recommendation for the availability of a wider range of procurement
options.
Journal: Public Management Review
Pages: 289-310
Issue: 2
Volume: 9
Year: 2007
Month: 6
X-DOI: 10.1080/14719030701340507
File-URL: http://hdl.handle.net/10.1080/14719030701340507
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:2:p:289-310
Template-Type: ReDIF-Article 1.0
Author-Name: Joe Wallis
Author-X-Name-First: Joe
Author-X-Name-Last: Wallis
Author-Name: Linda McLoughlin
Author-X-Name-First: Linda
Author-X-Name-Last: McLoughlin
Title: A diagnosis of leadership effectiveness in the Irish public sector
Abstract:
Abstract As Ireland has followed other countries in
modernizing its public sector according to the principles of ‘new
public management’ (without introducing market mechanisms on the
same scale as its Anglo-Saxon counterparts), the capacity of its public
managers to supply the leadership required to drive this programme forward
has been identified as a crucial factor affecting its sustainability. A
broadly representative sample of Irish public managers has been surveyed
using the Leadership Effectiveness Analysis diagnostic instrument to
identify those behaviours that need to be developed since they are
infrequently used or can moderate the liabilities associated with
frequently used behaviours. The findings of this study are interpreted
within the context of a broader literature that debates the
distinctiveness, significance and malleability of organizational
leadership, in general, and the possibility of achieving a balance between
different and, at times, conflicting public leadership behaviours, in
particular.
Journal: Public Management Review
Pages: 327-351
Issue: 3
Volume: 9
Year: 2007
Month: 9
X-DOI: 10.1080/14719030701425670
File-URL: http://hdl.handle.net/10.1080/14719030701425670
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:3:p:327-351
Template-Type: ReDIF-Article 1.0
Author-Name: Riccardo Mussari
Author-X-Name-First: Riccardo
Author-X-Name-Last: Mussari
Author-Name: Denita Cepiku
Author-X-Name-First: Denita
Author-X-Name-Last: Cepiku
Title: Public administration reform in transition
Abstract:
Abstract This article investigates the contribution of
public administration (PA) reforms to sustainable development, with
particular reference to countries in transition. The case study of Albania
is analysed with a specific focus on the scope, contents and sequence of
reforms as well as on the role of international institutions. The Albanian
transition clearly demonstrates how development achieved without paying
attention to public administration and management can be easily reversible
and hardly sustainable. Open issues include building consensus on a
general prioritization of PA reform agendas in transition countries and
identifying more effective approaches for evaluating reform projects.
Further enquiry on the first point can help avoid incoherent reform
initiatives, also exacerbated by the multitude of donors financing reforms
in these countries, while a better evaluation could address the declining
flows of foreign aid and benefit from an increasing results-oriented
approach, in recipient countries, as well as in international
institutions.
Journal: Public Management Review
Pages: 353-375
Issue: 3
Volume: 9
Year: 2007
Month: 9
X-DOI: 10.1080/14719030701425738
File-URL: http://hdl.handle.net/10.1080/14719030701425738
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:3:p:353-375
Template-Type: ReDIF-Article 1.0
Author-Name: Victor Bekkers
Author-X-Name-First: Victor
Author-X-Name-Last: Bekkers
Title: The governance of back-office integration
Abstract:
Abstract Given the political nature of back-office
integration, should cross-organizational back-office integration be seen
as a command and control challenge or a process management challenge?
Comparative case study research has primarily shown that integration is
the outcome of a process in which offices have been able to create a
shared understanding about the necessity of integration and in which
conflicting rationalities, with their own core values, internal logic and
legitimacy, have to be weighed against each other. It is a goal-searching,
incremental process, which should anticipate a changing political agenda
in order to gain support. Understanding is reached through the ongoing
recognition of the interdependencies among back offices, and as a result
of a focus on the content of the problem and not on jurisdictions and
costs. Trust and political and legal pressure are the lubricants that
facilitate this process. In terms of project management, command and
control approaches play an important role, but not a decisive one.
Journal: Public Management Review
Pages: 377-400
Issue: 3
Volume: 9
Year: 2007
Month: 9
X-DOI: 10.1080/14719030701425761
File-URL: http://hdl.handle.net/10.1080/14719030701425761
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:3:p:377-400
Template-Type: ReDIF-Article 1.0
Author-Name: Laurence J. O'Toole
Author-X-Name-First: Laurence J.
Author-X-Name-Last: O'Toole
Author-Name: Richard M. Walker
Author-X-Name-First: Richard M.
Author-X-Name-Last: Walker
Author-Name: Kenneth J. Meier
Author-X-Name-First: Kenneth J.
Author-X-Name-Last: Meier
Author-Name: George A. Boyne
Author-X-Name-First: George A.
Author-X-Name-Last: Boyne
Title: Networking in comparative context
Abstract:
Abstract Networking has become a key theme in the research
literature, reflecting a shift from government to governance. Though
scholarship on this topic has grown apace, little evidence has been
produced on the ways in which managerial networking manifests itself
across national settings. Given this state of affairs, we explore whether
managerial networking is a broad and common pattern in contemporary
governance systems or contingent on setting. Analysis was undertaken from
a sample of over 600 US public managers and 300 UK local officials. The
results confirm that managerial networking is extensive and support the
view that networking is a key management competence. While general
networking behaviours are evident in the data presented, there was also
variation, suggesting that managers are able to exercise choice and
construct their networked environment to reflect local requirements.
Journal: Public Management Review
Pages: 401-420
Issue: 3
Volume: 9
Year: 2007
Month: 9
X-DOI: 10.1080/14719030701425787
File-URL: http://hdl.handle.net/10.1080/14719030701425787
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:3:p:401-420
Template-Type: ReDIF-Article 1.0
Author-Name: Duncan McTavish
Author-X-Name-First: Duncan
Author-X-Name-Last: McTavish
Author-Name: Emily Thomson
Author-X-Name-First: Emily
Author-X-Name-Last: Thomson
Title: Managing Scottish higher and further education
Abstract:
Abstract This article outlines the traditional gendered
nature of further and higher education and how this has been challenged by
long term developments. The focus on managerialism and competition
provides a context for a re-invigorated ‘agentic’
(associated with masculinity) gendering. Non-executive management in
further and higher education is deeply unbalanced in gender terms. Senior
management in universities is male dominated but significantly more
balanced in colleges. Furthermore, in universities, the career dynamic
which privileges research and the gendering of this in favour of males,
more than outweighs some new career spaces open to women. In colleges, the
1990s evacuation of many male managers created openings for women but in a
particularly tough economic and business environment in which some have
suggested that women have been used to bolster an ‘agentic’
male styled approach to management; others that a more adaptive less
stereotypical approach is emerging.
Journal: Public Management Review
Pages: 421-433
Issue: 3
Volume: 9
Year: 2007
Month: 9
X-DOI: 10.1080/14719030701425811
File-URL: http://hdl.handle.net/10.1080/14719030701425811
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:3:p:421-433
Template-Type: ReDIF-Article 1.0
Author-Name: Laurence E. Lynn
Author-X-Name-First: Laurence E.
Author-X-Name-Last: Lynn
Title: Conceptual and Empirical Models of Governance and Public Management
Journal: Public Management Review
Pages: 449-451
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030701726382
File-URL: http://hdl.handle.net/10.1080/14719030701726382
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:449-451
Template-Type: ReDIF-Article 1.0
Author-Name: Melissa Forbes
Author-X-Name-First: Melissa
Author-X-Name-Last: Forbes
Author-Name: Carolyn J. Hill
Author-X-Name-First: Carolyn J.
Author-X-Name-Last: Hill
Author-Name: Laurence E. Lynn
Author-X-Name-First: Laurence E.
Author-X-Name-Last: Lynn
Title: The logic of governance in health care delivery
Abstract:
Abstract A multi-level analytic framework termed a
‘logic of governance’ is used to identify systematic
patterns of health care governance from the findings of disparate research
studies. Using a subset of 112 studies on health care service delivery, we
use an ‘inside-out’ interpretive strategy to construct an
empirical overview of health care governance. This strategy incrementally
aggregates findings from studies of adjacent then of non-adjacent levels
of governance until a coherent overall picture emerges. In general, the
choices of organizational arrangements, administrative strategies,
treatment quality and other aspects of health care services by policy
makers, public managers, physicians, and service workers, together with
their values and attitudes toward their work, have significant effects on
how health care public policies are transformed into service-delivery
outputs and outcomes. Investigations that fail to account for such
mediating effects in research designs or in the interpretation of results
may provide inaccurate accounts of how health care governance works.
Journal: Public Management Review
Pages: 453-477
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030701726457
File-URL: http://hdl.handle.net/10.1080/14719030701726457
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:453-477
Template-Type: ReDIF-Article 1.0
Author-Name: Peter J. May
Author-X-Name-First: Peter J.
Author-X-Name-Last: May
Author-Name: Søren C. Winter
Author-X-Name-First: Søren C.
Author-X-Name-Last: Winter
Title: Collaborative service arrangements
Abstract:
Abstract While much of prior research on collaboration
addresses the service delivery network as a whole, we address
collaborative relationships between one type of organization--municipal
employment services--and a range of governmental and non-governmental
partners for employment services in Denmark. Municipalities differ in the
type, degree, and character of collaboration with these partners. As
others have found in prior research, we find that organizational benefits,
trust, and a variety of contextual factors help shape the extent of
collaboration. But, the relevance of these and problem-solving benefits in
particular differs among collaborators. Our modeling of the influence of
collaboration on perceived employment outcomes suggests that these impacts
are relatively minor. They are greater when there is active involvement of
municipal employment managers in fostering cooperative relationships with
collaborators. In short, collaboration requires a healthy and active
relationship to foster improved outcomes. These findings have implications
for future research about collaborative service delivery concerning the
measurement of collaboration, different bases for it, and potential
impacts.
Journal: Public Management Review
Pages: 479-502
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030701726473
File-URL: http://hdl.handle.net/10.1080/14719030701726473
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:479-502
Template-Type: ReDIF-Article 1.0
Author-Name: Kenneth J. Meier
Author-X-Name-First: Kenneth J.
Author-X-Name-Last: Meier
Author-Name: Laurence J. O'Toole
Author-X-Name-First: Laurence J.
Author-X-Name-Last: O'Toole
Title: Modeling public management
Abstract:
Abstract This article reports on our systematic effort to
measure and model the impact of management on public programs. Using a
parsimonious, nonlinear model of management built by Meier and O'Toole
from the extensive case study literature, empirical papers have focused on
managerial networking, managerial quality, managerial stability, and
personnel stability; and how they relate to overall performance. There is
now a substantial body of empirical work that demonstrates that management
matters for performance and that this impact is often nonlinear in form.
This article recaps the research agenda and sets out a series of
unanswered questions for future research.
Journal: Public Management Review
Pages: 503-527
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030701726630
File-URL: http://hdl.handle.net/10.1080/14719030701726630
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:503-527
Template-Type: ReDIF-Article 1.0
Author-Name: Christopher Pollitt
Author-X-Name-First: Christopher
Author-X-Name-Last: Pollitt
Title: New Labour's re-disorganization
Abstract:
Abstract Beginning with the example of the National Health
Service, this article analyses the phenomenon of very rapid, repeated
re-structuring in UK public services. It asks, first, how far the
unceasing reorganizations in healthcare are a unique case; second, how
such serial changes can be explained; and, third, what consequences ensue.
From a review of the evidence, it concludes that, while the NHS case is
particularly acute, the phenomenon of repetitive reorganizations has been
widespread in the UK public sector. It is argued that there is a degree of
‘British exceptionalism’ displayed here, in terms of the
relatively unfettered ability of one party executives in a
‘law-lite’ majoritarian system to implement organizational
change. Furthermore, the existence of a growing community of managerially
minded professionals encourages and channels the political desire for
rapid ‘action’.
Journal: Public Management Review
Pages: 529-543
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030701726663
File-URL: http://hdl.handle.net/10.1080/14719030701726663
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:529-543
Template-Type: ReDIF-Article 1.0
Author-Name: Wouter Vandenabeele
Author-X-Name-First: Wouter
Author-X-Name-Last: Vandenabeele
Title: Toward a public administration theory of public service motivation
Abstract:
Abstract Public service motivation (PSM) is a prominent
concept within current Public Administration, as it refers to the drive
for public interested and altruistic behaviour. Although substantial
empirical research on its nature and its impact is available, little is
known on the origins of PSM. Led by cues provided by previous empirical
research, this article seeks to develop a general theory of PSM,
encompassing both causes and consequences of PSM. Based on an
interdisciplinary approach, elements of institutional theory and
motivational psychology are fused together, blending into an operational
theory of PSM.
Journal: Public Management Review
Pages: 545-556
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030701726697
File-URL: http://hdl.handle.net/10.1080/14719030701726697
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:545-556
Template-Type: ReDIF-Article 1.0
Author-Name: Paolo Fedele
Author-X-Name-First: Paolo
Author-X-Name-Last: Fedele
Author-Name: Davide Galli
Author-X-Name-First: Davide
Author-X-Name-Last: Galli
Author-Name: Edoardo Ongaro
Author-X-Name-First: Edoardo
Author-X-Name-Last: Ongaro
Title: Disaggregation, autonomy and re-regulation, contractualism
Abstract:
Abstract The spread of semi-autonomous organizations for
the execution of public functions has attracted academic interest. There
seem to be two main research agendas, one investigating broad issues of
autonomy and control of Non-Departmental Public Bodies, another one
focused on the narrower phenomenon of executive agencies. Especially the
latter may benefit from the operationalization of commonly used concepts
like: disaggregation, autonomy and re-regulation, contractualism. The
article adopts an analytical framework based on these concepts to
investigate executive agencies in Italy. Findings of interest for the
international scholarly debate include: the limitations to the
consideration of contractualism as an autonomous unit of analysis; the
influence of the politico-administrative context on the actual utilization
of performance contracting; the (apparently limited) role of
re-regulation, and its sensitivity to the context; the importance of
considering a wide range of factors in a combined way in explaining agency
form; the consideration that ‘modern’ agencies are varied
and not standardized solutions; the limitations that apply to the use of
the so-called ‘tripod’ model of agency.
Journal: Public Management Review
Pages: 557-585
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030701726754
File-URL: http://hdl.handle.net/10.1080/14719030701726754
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:557-585
Template-Type: ReDIF-Article 1.0
Author-Name: Melanie Kan
Author-X-Name-First: Melanie
Author-X-Name-Last: Kan
Title: The Dance of Leadership: The Art of Leading in Business, Government, and Society
Journal: Public Management Review
Pages: 587-589
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030701791469
File-URL: http://hdl.handle.net/10.1080/14719030701791469
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:587-589
Template-Type: ReDIF-Article 1.0
Author-Name: Gaby Ramia
Author-X-Name-First: Gaby
Author-X-Name-Last: Ramia
Title: NGOs and Organizational Change: Discourse, Reporting and Learning
Journal: Public Management Review
Pages: 590-592
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030701794323
File-URL: http://hdl.handle.net/10.1080/14719030701794323
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:590-592
Template-Type: ReDIF-Article 1.0
Author-Name: Kaifeng Yang
Author-X-Name-First: Kaifeng
Author-X-Name-Last: Yang
Title: Citizenship and Management in Public Administration: Integrating Behavioral Theories and Managerial Thinking
Journal: Public Management Review
Pages: 592-597
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030701794349
File-URL: http://hdl.handle.net/10.1080/14719030701794349
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:592-597
Template-Type: ReDIF-Article 1.0
Author-Name: Jill Schofield
Author-X-Name-First: Jill
Author-X-Name-Last: Schofield
Title: Leading Health Care Organisations
Journal: Public Management Review
Pages: 597-599
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030500232673
File-URL: http://hdl.handle.net/10.1080/14719030500232673
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:597-599
Template-Type: ReDIF-Article 1.0
Author-Name: Jan-Erik Lane
Author-X-Name-First: Jan-Erik
Author-X-Name-Last: Lane
Title: The Politics of Migration. A Conceptual and Legal Analysis
Journal: Public Management Review
Pages: 599-600
Issue: 4
Volume: 9
Year: 2007
Month: 12
X-DOI: 10.1080/14719030500232657
File-URL: http://hdl.handle.net/10.1080/14719030500232657
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:9:y:2007:i:4:p:599-600
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: Public Management Review enters a new era
Journal: Public Management Review
Pages: 1-1
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701763153
File-URL: http://hdl.handle.net/10.1080/14719030701763153
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:1-1
Template-Type: ReDIF-Article 1.0
Author-Name: Mark Moore
Author-X-Name-First: Mark
Author-X-Name-Last: Moore
Author-Name: Jean Hartley
Author-X-Name-First: Jean
Author-X-Name-Last: Hartley
Title: Innovations in governance
Abstract:
Abstract This article explores a special class of
innovations - innovations in governance -- and develops an
analytical schema for characterizing and evaluating them. To date, the
innovation literature has focused primarily on the private rather than the
public sector, and on innovations which improve organizational performance
through product and process innovations rather than public sector
innovations which seek to improve social performance through
re-organizations of cross-sector decision-making, financing and production
systems. On the other hand, the governance literature has focused on
social co-ordination but has not drawn on the innovation literature. The
article uses four case studies illustratively to argue that innovations in
governance deserve greater attention theoretically. Further, it argues
that five inter-related characteristics distinguish public sector
innovations in governance from private sector product and process
innovations. Innovations in governance: go beyond organizational
boundaries to create network-based decision-making, financing,
decision-making, and production systems; tap new pools of resources;
exploit government's capacity to shape private rights and
responsibilities; redistribute the right to define and judge value; and
should be evaluated in terms of the degree to which they promote justice
and the development of a society as well as their efficiency and
effectiveness in achieving collectively established goals.
Journal: Public Management Review
Pages: 3-20
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701763161
File-URL: http://hdl.handle.net/10.1080/14719030701763161
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:3-20
Template-Type: ReDIF-Article 1.0
Author-Name: Valentina Mele
Author-X-Name-First: Valentina
Author-X-Name-Last: Mele
Title: Explaining programmes for change: Electronic government policy in Italy (1993 -- 2003)
Abstract:
Abstract This paper examines Electronic Government
(E-Government) policy in Italy (1993 -- 2003) as an instance of
Programme for change, defined as explicit and intentional efforts of
central agencies to introduce, spread and sustain government-wide
innovative practices. Literature on both public management reform and on
innovation management has left Programmes for change an area that is under
explored. Understanding why they start, how they operate, how they
interact with the context - institutions, political actors, bureaucrats'
behaviour and beliefs - and what role is played by individual policy
entrepreneurs needs to be further examined. This paper addresses these
questions by analysing recent experiences of E-Government policy in Italy
from an institutional processualist approach. It does so in a country
where such a complex Programme came into existence and became a mainstay
of the modernization issue despite a tumultuous political context.
Journal: Public Management Review
Pages: 21-49
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701763179
File-URL: http://hdl.handle.net/10.1080/14719030701763179
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:21-49
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Author-Name: Celine Chew
Author-X-Name-First: Celine
Author-X-Name-Last: Chew
Author-Name: Kate McLaughlin
Author-X-Name-First: Kate
Author-X-Name-Last: McLaughlin
Title: The once and future pioneers? The innovative capacity of voluntary organisations and the provision of public services: A longitudinal approach
Abstract:
Abstract The prior history of voluntary and community
organisations (VCOs) as pioneers of public services during the late
nineteenth and early twentieth century has lead to reification of the
innovativeness of these organisations. Is this reification
justified -- are VCOs inherently innovative, or is innovation
contingent on other factors? This paper reports on a longitudinal study of
this capacity conducted over 1994 -- 2006. This study finds that
the innovative capacity of VCOs is in fact not an inherent capacity but
rather is contingent upon the public policy framework that privileges
innovation above other activity of VCOs. The implications of this for
theory, policy and practice are considered.
Journal: Public Management Review
Pages: 51-70
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701763187
File-URL: http://hdl.handle.net/10.1080/14719030701763187
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:51-70
Template-Type: ReDIF-Article 1.0
Author-Name: Evelien Korteland
Author-X-Name-First: Evelien
Author-X-Name-Last: Korteland
Author-Name: Victor Bekkers
Author-X-Name-First: Victor
Author-X-Name-Last: Bekkers
Title: The diffusion of electronic service delivery innovations in dutch E-policing: The case of digital warning systems
Abstract:
Abstract This article examines the diffusion and adoption
process of an electronic service delivery innovation, which can be seen as
an example of e-policing -- called SMS-alert -- among
Dutch police forces. It is not only important to pay attention to the
question how an innovation has spread - and the factors
and mechanisms that stimulated or frustrated this process - but also to
the reasons why an innovation has spread. Therefore, it
is important to look at what kind of different meanings organizations
attach to an innovation, especially in a public sector context. This
research shows that functional, political and institutional patterns of
meaning should be taken into account. In this case, the functional and
political meaning dominated the appreciation of the innovation, although
elements of the institutional meaning also played a role. Furthermore, the
case shows that it is important to look at the -- in diffusion
studies underexposed -- influence of diffusion policies and
strategies, which have been conducted.
Journal: Public Management Review
Pages: 71-88
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701763195
File-URL: http://hdl.handle.net/10.1080/14719030701763195
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:71-88
Template-Type: ReDIF-Article 1.0
Author-Name: Federica Farneti
Author-X-Name-First: Federica
Author-X-Name-Last: Farneti
Author-Name: David W. Young
Author-X-Name-First: David W.
Author-X-Name-Last: Young
Title: A contingency approach to managing outsourcing risk in municipalities
Abstract:
Abstract We discuss outsourcing risk in relation to
different governance models, and provide a framework for classifying the
risk related to an outsourcing choice. We argue that different kinds of
outsourcing have different degrees of risk, and that the governance model
needed for successful outsourcing is contingent on the nature and amount
of that risk. As a result, municipalities need to use several different
governance models, each attuned to the degree of risk of the service being
outsourced. Moreover, a municipality's managers must be especially careful
not to outsource a service unless they have the capability to manage the
requisite governance model.
Journal: Public Management Review
Pages: 89-99
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701763211
File-URL: http://hdl.handle.net/10.1080/14719030701763211
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:89-99
Template-Type: ReDIF-Article 1.0
Author-Name: Ramanie Samaratunge
Author-X-Name-First: Ramanie
Author-X-Name-Last: Samaratunge
Author-Name: Quamrul Alam
Author-X-Name-First: Quamrul
Author-X-Name-Last: Alam
Author-Name: Julian Teicher
Author-X-Name-First: Julian
Author-X-Name-Last: Teicher
Title: Public sector reforms and accountability: The case of south and Southeast Asia
Abstract:
Abstract In this paper we examine how different contextual
factors influence the nature of new public management (NPM) reforms and
the state of public accountability in Singapore, Malaysia, Sri Lanka and
Bangladesh. It is notable that these countries fall into two distinct
groups and that even in the successful pair of countries, Singapore and
Malaysia, the extent of the accountability mechanisms implemented as part
of the process of implementing the NPM model is quite limited, whereas the
accountability and transparency of Bangladesh and Sri Lanka deteriorated
during this period. We argue that political history, the pattern of
economic development, the nature of political leadership, the capability
of the administrative system, the capacity of existing institutions, and
the state of civil society are the most significant contextual factors
influencing accountability practices in these countries.
Journal: Public Management Review
Pages: 101-126
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701763237
File-URL: http://hdl.handle.net/10.1080/14719030701763237
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:101-126
Template-Type: ReDIF-Article 1.0
Author-Name: Mónika Molnár
Author-X-Name-First: Mónika
Author-X-Name-Last: Molnár
Title: The accountability paradigm: Standards of excellence
Abstract:
Abstract Accountability is a critical issue in the
management and governance of third sector organizations and is a recent
phenomenon inside Hungarian civil society. Accountability is contradictory
in nature and in practice can take a number of forms. Related issues are
discussed in the theoretical part of this paper. Its analytical part
introduces an accountability initiative designed for Hungarian third
sector organizations. The proposed framework defines six main prescriptive
accountability standards with corresponding criteria and recommendations
that show how the standards can be met. The article presents how this
self-assessment initiative was tested and justified with illustrations and
lessons from the field.
Journal: Public Management Review
Pages: 127-137
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701763245
File-URL: http://hdl.handle.net/10.1080/14719030701763245
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:127-137
Template-Type: ReDIF-Article 1.0
Author-Name: Céline Desmarais
Author-X-Name-First: Céline
Author-X-Name-Last: Desmarais
Title: The french research community's perspectives on new public human resource management
Abstract:
Abstract OECD analyses show that France has been slow in
introducing the new Human Resource Management (HRM) model; however, the
few changes that have been made have still aroused controversy. There is a
substantial body of empirical research showing that the newly introduced
tools and initiatives have often had little effect on HRM practices, and
external analyses show that progress in public-sector HRM reform in France
has been imperceptible compared with the situation in many other
countries. At the same time, the managerial philosophy on which some new
HRM processes are based is increasingly being challenged. This paper
summarizes current views on HRM reform in France and presents the results
of a survey of public-sector management researchers that highlights the
two main French perspectives on HRM reform.
Journal: Public Management Review
Pages: 139-150
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701763252
File-URL: http://hdl.handle.net/10.1080/14719030701763252
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:139-150
Template-Type: ReDIF-Article 1.0
Author-Name: Sanjay K. Pandey
Author-X-Name-First: Sanjay K.
Author-X-Name-Last: Pandey
Title: Public Information Technology and E-Governance: Managing the Virtual State
Journal: Public Management Review
Pages: 151-153
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701783656
File-URL: http://hdl.handle.net/10.1080/14719030701783656
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:151-153
Template-Type: ReDIF-Article 1.0
Author-Name: Naim Kapucu
Author-X-Name-First: Naim
Author-X-Name-Last: Kapucu
Title: Lessons of Disaster: Policy Change after Catastrophic Events
Journal: Public Management Review
Pages: 153-155
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701783672
File-URL: http://hdl.handle.net/10.1080/14719030701783672
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:153-155
Template-Type: ReDIF-Article 1.0
Author-Name: Maja Husar Holmes
Author-X-Name-First: Maja Husar
Author-X-Name-Last: Holmes
Title: The Greening of the U.S. Military: Environmental Policy, National Security, and Organizational Change
Journal: Public Management Review
Pages: 155-157
Issue: 1
Volume: 10
Year: 2008
Month: 1
X-DOI: 10.1080/14719030701783680
File-URL: http://hdl.handle.net/10.1080/14719030701783680
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:1:p:155-157
Template-Type: ReDIF-Article 1.0
Author-Name: Ank Michels
Author-X-Name-First: Ank
Author-X-Name-Last: Michels
Author-Name: Albert Meijer
Author-X-Name-First: Albert
Author-X-Name-Last: Meijer
Title: Safeguarding public accountability in horizontal government
Abstract:
Abstract The trend towards horizontalization in government
prompts a debate on safeguarding public accountability. This article
contributes to the debate by presenting categories of horizontalization in
government, types of horizontal accountability and criteria for judging
the appropriateness of arrangements for public accountability.
Accountability arrangements must meet the requirements of the democratic
constitutional state to provide adequate checks and balances. This
implies, among other things, that responsibilities must be clear and the
information supply, debate and sanctioning options must all be
established. A discussion of existing mechanisms for horizontal
accountability indicates that the requirements of a democratic
constitutional state are generally not sufficiently met. This makes it
imperative to establish more balanced arrangements for public
accountability that fit more horizontal forms of government.
Journal: Public Management Review
Pages: 165-173
Issue: 2
Volume: 10
Year: 2008
Month: 3
X-DOI: 10.1080/14719030801928490
File-URL: http://hdl.handle.net/10.1080/14719030801928490
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:165-173
Template-Type: ReDIF-Article 1.0
Author-Name: Greta Nasi
Author-X-Name-First: Greta
Author-X-Name-Last: Nasi
Author-Name: Ileana Steccolini
Author-X-Name-First: Ileana
Author-X-Name-Last: Steccolini
Title: Implementation of accounting reforms
Abstract:
Abstract Innovations in financial and accounting
techniques represent a fundamental aspect of the reforms undergone by
public administrations in recent decades. The article presents the results
of a survey, conducted on 237 local governments, whose purpose is to
assess the implementation of accounting reforms in Italy, aimed at
introducing accruals reporting in the traditional budgetary accounting
system to enhance accountability and transparency in the overall
modernization process. The analysis shows that the importance of cash- and
commitment-based accounting in the overall system is overwhelming, whereas
the marginality of the ‘new’ accrual-based reporting is
evident. In the opinions of preparers, accruals accounting is not seen as
a useful tool and the link with internal needs and managerial control
systems is absent. Is the time ripe for a new reform?
Journal: Public Management Review
Pages: 175-196
Issue: 2
Volume: 10
Year: 2008
Month: 3
X-DOI: 10.1080/14719030801928573
File-URL: http://hdl.handle.net/10.1080/14719030801928573
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:175-196
Template-Type: ReDIF-Article 1.0
Author-Name: Anna Krohwinkel-Karlsson
Author-X-Name-First: Anna
Author-X-Name-Last: Krohwinkel-Karlsson
Author-Name: Ebba Sjögren
Author-X-Name-First: Ebba
Author-X-Name-Last: Sjögren
Title: Identifying need through expressions of demand
Abstract:
Abstract The introduction of market-inspired
organizational models in the public sector has emphasized the value of
decentralized forms of co-ordination and control, notably demand-driven
resource allocation. However, the perceived requirement to correct for
aggregate effects of user optimization has underpinned reforms that
separate public service provision and assessment of service needs. How,
then, do organizations operating in different functional areas practise
the notion of fair and reasonable needs assessment? And how can these
practices be understood in relation to the focus on responsiveness to user
preferences? This topic is investigated by comparing two Swedish
government agencies, operating in the fields of development aid and
healthcare. A comparison of the organizations’ work informs a
discussion about the impact of organizational setting and process logic on
decisions concerning intervention, specifically as regards the definition
and delimitation of the scale and scope of relevant needs to be addressed.
Journal: Public Management Review
Pages: 197-220
Issue: 2
Volume: 10
Year: 2008
Month: 3
X-DOI: 10.1080/14719030801928631
File-URL: http://hdl.handle.net/10.1080/14719030801928631
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:197-220
Template-Type: ReDIF-Article 1.0
Author-Name: Mirko Noordegraaf
Author-X-Name-First: Mirko
Author-X-Name-Last: Noordegraaf
Title: Meanings of measurement
Abstract:
Abstract In public domains, performances -- also
in ambiguous fields like policing -- are controlled, by making
them transparent, by comparing them, and by linking them to targets.
Although this ‘numerical capture' of complex phenomena has been
heavily criticized, management by measurement is blossoming and in
specific cases, measurements like crime monitoring have played a role in
reducing crime. The question, however, is whether such improvements are
caused by distinctive measurement methods, or by ‘something else'.
This paper will analyze how one particular measurement method, the
so-called Rotterdam ‘Safety Index', contributed to safety policies.
It will show how this dubious instrument is made meaningful; how, indeed,
‘something else' is at work. Political and administrative key
players made certain moves in order to ‘link', ‘store', and
‘advocate' the Safety Index. These acts, moreover, occurred amidst
distinctive socio-political conditions. Because of ‘acts in
context', the Index became a workable tool, producing tangible effects.
Journal: Public Management Review
Pages: 221-239
Issue: 2
Volume: 10
Year: 2008
Month: 3
X-DOI: 10.1080/14719030801928672
File-URL: http://hdl.handle.net/10.1080/14719030801928672
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:221-239
Template-Type: ReDIF-Article 1.0
Author-Name: Andrés Navarro Galera
Author-X-Name-First: Andrés Navarro
Author-X-Name-Last: Galera
Author-Name: David Ortiz Rodríguez
Author-X-Name-First: David Ortiz
Author-X-Name-Last: Rodríguez
Author-Name: Antonio M. López Hernández
Author-X-Name-First: Antonio M.
Author-X-Name-Last: López Hernández
Title: Identifying barriers to the application of standardized performance indicators in local government
Abstract:
Abstract Local governments in many countries are
implementing administrative reforms within the framework of New Public
Management (NPM) in order to improve the quality and productivity of
public services. The use of performance indicators and benchmarking
facilitates evaluation of efficiency regarding the provision of such
services and favours the acquisition of better practices. The problems
that may arise in the introduction of performance indicators in local
government mainly concern the consensual design and standardization of
indicators for various entities, the method to be used for calculations
and the selection of analytical criteria to be applied to the values
obtained. In this article, we identify obstacles that may be encountered
in achieving a standardized definition of performance indicators within
local government and, on the basis of learning from the practical
experience of several large city councils in Spain, formulate strategies
to resolve these problems, taking note of the viability and real efficacy
of the solutions adopted.
Journal: Public Management Review
Pages: 241-262
Issue: 2
Volume: 10
Year: 2008
Month: 3
X-DOI: 10.1080/14719030801928706
File-URL: http://hdl.handle.net/10.1080/14719030801928706
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:241-262
Template-Type: ReDIF-Article 1.0
Author-Name: Ricardo Corrêa Gomes
Author-X-Name-First: Ricardo Corrêa
Author-X-Name-Last: Gomes
Author-Name: Luciana de Oliveira Miranda Gomes
Author-X-Name-First: Luciana de Oliveira Miranda
Author-X-Name-Last: Gomes
Title: Who is supposed to be regarded as a stakeholder for public organizations in developing countries?
Abstract:
Abstract This paper presents the results of an ongoing
investigation, whose main aim is to analyze the network in which public
organizations make decisions. The findings presented here resulted from a
cross-sectional survey carried out with Municipal Districts from the State
of Minas Gerais. Data was analyzed through statistical techniques,
employing the SPSS software program. The investigation pointed out some
stakeholders who are regarded as strongly influential and able to demand
decision-makers' attention, and they are: the City Council, Local
Population, the Accountancy Tribunal and the Management Team. The
limitation of the ideas presented here are related to the fact that it is
an ongoing investigation and other steps are being taken in order to
fulfil the picture of stakeholder's influences at the local level in
developing countries. In terms of innovation, this is one of the first
empirical investigations carried out with Brazilian Municipal Districts
published in Europe.
Journal: Public Management Review
Pages: 263-275
Issue: 2
Volume: 10
Year: 2008
Month: 3
X-DOI: 10.1080/14719030801928714
File-URL: http://hdl.handle.net/10.1080/14719030801928714
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:2:p:263-275
Template-Type: ReDIF-Article 1.0
Author-Name: Geert R. Teisman
Author-X-Name-First: Geert R.
Author-X-Name-Last: Teisman
Author-Name: Erik-Hans Klijn
Author-X-Name-First: Erik-Hans
Author-X-Name-Last: Klijn
Title: Complexity Theory and Public Management
Abstract:
Abstract The idea that decision-making processes and
management in public policy and public administration are complex has
entered the minds of practitioners and scholars in public administration.
Insights from theories on complexity, however, have hardly been used in
public administration and management. In other social sciences, like
economics for instance, an evolutionary approach has received far more
attention. The question whether such a complexity theory approach could
help to increase our understanding of public management phenomena is an
intriguing one. In this volume the reader will find a selection of
articles on public management using insights from the complexity theory.
Before we present the seven articles, which all deal with notions from the
complexity theory and apply them to phenomena in the public sector, we
will briefly introduce some basic ideas concerning this theory.
Journal: Public Management Review
Pages: 287-297
Issue: 3
Volume: 10
Year: 2008
Month: 5
X-DOI: 10.1080/14719030802002451
File-URL: http://hdl.handle.net/10.1080/14719030802002451
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:287-297
Template-Type: ReDIF-Article 1.0
Author-Name: Erik-Hans Klijn
Author-X-Name-First: Erik-Hans
Author-X-Name-Last: Klijn
Title: Complexity Theory and Public Administration: What's New?
Abstract:
Abstract Increasing attention is being paid to the
application of complex systems theories in the social sciences. Although
this trend is less prominent in the field of public administration, some
examples of the use of complexity theory in research in this domain can be
found. This article discusses three central ideas in complex systems
theory that are relevant for public administration research: dynamics,
self-organization and co-evolution. After briefly introducing each idea,
the article traces similar concepts in public administration research. It
then contrasts them with each other, and discusses how they can improve
our understanding of phenomena in public administration. Finally, the
article explores how the manager's role is perceived in public
administration and what insights complexity theory can add to that view.
Journal: Public Management Review
Pages: 299-317
Issue: 3
Volume: 10
Year: 2008
Month: 5
X-DOI: 10.1080/14719030802002675
File-URL: http://hdl.handle.net/10.1080/14719030802002675
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:299-317
Template-Type: ReDIF-Article 1.0
Author-Name: Tony Bovaird
Author-X-Name-First: Tony
Author-X-Name-Last: Bovaird
Title: Emergent Strategic Management and Planning Mechanisms in Complex Adaptive Systems
Abstract:
Abstract Complexity theory demonstrates that there are
fundamental conceptual difficulties in the concepts of ‘planning'
in any open system which contains a significant level of decentralization
of decision making. This paper presents a revised conceptual framework for
strategic management in the public domain, consistent with the
restrictions on ‘system predictability' inherent in complex
adaptive systems -- a strategic shaping and
‘meta-planning' role, rather than strategic planning. The article
illustrates how this reconceptualized role can be applied in a case study
of Best Value (BV) in local government in the UK from 1997 onwards. It
shows how the behaviours and strategies of agents owed at least as much to
emergent complex interactions within the policy system as to the cognitive
processes occurring in any one agency. This underlines the weaknesses of
over-elaborate analysis of single agency interventions into public policy,
strategy or governance within policy systems whose interactions are only
partially understood.
Journal: Public Management Review
Pages: 319-340
Issue: 3
Volume: 10
Year: 2008
Month: 5
X-DOI: 10.1080/14719030802002741
File-URL: http://hdl.handle.net/10.1080/14719030802002741
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:319-340
Template-Type: ReDIF-Article 1.0
Author-Name: Geert R. Teisman
Author-X-Name-First: Geert R.
Author-X-Name-Last: Teisman
Title: Complexity and Management of Improvement Programmes
Abstract:
Abstract This contribution aims to understand how
governance processes evolve and why the destination often deviates from
initial expectations. In contrast to the common idea that deviations are
caused by a lack of quality of the initial decisions we will argue that
deviations are generated by the interaction in the throughput process
between three loosely coupled action systems: (1) initiating system, (2)
surrounding systems and (3) contexts or landscapes. All three develop
ambitions and behaviours, which tend to interfere with each other. The
case study provides evidence for the assumption that dramatic changes in
context and initiating and surrounding systems happen. Processes evolve in
a changing landscape. Implementation enrols as combinations of guidance by
initial decisions and self-organizing action systems involved. Finally the
proposition is made that processes benefits from management that combines
the ability to adapt to change with the willingness to keep on course.
Journal: Public Management Review
Pages: 341-359
Issue: 3
Volume: 10
Year: 2008
Month: 5
X-DOI: 10.1080/14719030802002584
File-URL: http://hdl.handle.net/10.1080/14719030802002584
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:341-359
Template-Type: ReDIF-Article 1.0
Author-Name: M. L. Rhodes
Author-X-Name-First: M. L.
Author-X-Name-Last: Rhodes
Title: Complexity and Emergence in Public Management
Abstract:
Abstract This article reports on a three-year study of six
urban regeneration projects in Northern Ireland and the Republic of
Ireland in which a ‘complexity perspective’ was applied to
the analysis and interpretation of decision making in the public domain.
The goal of the research was to gain insight into the features that affect
public sector outcomes and agent behaviour, particularly those that emerge
over time and contribute to the unpredictability of complex projects. A
Complex Adaptive Systems (CAS) analytic framework is applied to the cases,
which draws on the concept of a ‘performance landscape’ and
a policy ‘arena’ to identify patterns of emergent
properties, including new super-agents, new rules and new schema. These
properties impact on the decisions, factors and performance outcomes of
the projects, the implications of which for public administration theory
and practice are discussed in the conclusion.
Journal: Public Management Review
Pages: 361-379
Issue: 3
Volume: 10
Year: 2008
Month: 5
X-DOI: 10.1080/14719030802002717
File-URL: http://hdl.handle.net/10.1080/14719030802002717
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:361-379
Template-Type: ReDIF-Article 1.0
Author-Name: Arwin van Buuren
Author-X-Name-First: Arwin
Author-X-Name-Last: van Buuren
Author-Name: Lasse Gerrits
Author-X-Name-First: Lasse
Author-X-Name-Last: Gerrits
Title: Decisions as Dynamic Equilibriums in Erratic Policy Processes
Abstract:
Abstract Policy processes are anything but static. In this
paper an evolutionary framework derived from complexity theory is explored
to explain how policy processes evolve in a non-linear way and how they
result in a chain of subsequent policy decisions. Policy change is
explained by tracing the way in which the various substituting elements of
policy processes influence each other and cause, and are subject to,
positive and negative feedback. Policy decisions form internally a
temporal stable equilibrium between practical ambitions, normative points
of view and factual claims, and externally a temporal equilibrium between
policy processes that compete with each other for attention and
legitimacy. This theoretical framework is illustrated by an in-depth case
study on policy-making on the long-term development of the Westerschelde
estuary running between Flanders and the Netherlands. The article
concludes with a reflection on the added value of complexity theory for
policy analysis.
Journal: Public Management Review
Pages: 381-399
Issue: 3
Volume: 10
Year: 2008
Month: 5
X-DOI: 10.1080/14719030802003038
File-URL: http://hdl.handle.net/10.1080/14719030802003038
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:381-399
Template-Type: ReDIF-Article 1.0
Author-Name: Philip Haynes
Author-X-Name-First: Philip
Author-X-Name-Last: Haynes
Title: Complexity Theory and Evaluation in Public Management
Abstract:
Abstract Complexity theory offers a systems based
evaluative approach that places importance on holistic evaluation. Systems
are seen as relatively unstable, but with some time periods that are
stable. The theory provides some important metaphors for evaluating policy
systems. The focus on whole systems, rates of change, evolving
interactions and attractor states can be argued to be a radical
methodology. This article explores an evaluative method where quantitative
time series methods can aid the qualitative understanding of complex
systems. Rates of change are proposed as key measures. A research example
is given that describes the evolution of the policy of privatization and
market managerialism of social care services in England. When compared to
other models of public policy evaluation like punctuated equilibrium
theory, complexity places more emphasis on the overall instability of the
policy environment.
Journal: Public Management Review
Pages: 401-419
Issue: 3
Volume: 10
Year: 2008
Month: 5
X-DOI: 10.1080/14719030802002766
File-URL: http://hdl.handle.net/10.1080/14719030802002766
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:401-419
Template-Type: ReDIF-Article 1.0
Author-Name: Michael J. R. Butler
Author-X-Name-First: Michael J. R.
Author-X-Name-Last: Butler
Author-Name: Peter M. Allen
Author-X-Name-First: Peter M.
Author-X-Name-Last: Allen
Title: Understanding Policy Implementation Processes as Self-Organizing Systems
Abstract:
Abstract Implementation studies and related research in
organizational theory can be enhanced by drawing on the field of complex
systems to understand better and, as a consequence, more successfully
manage change. This article reinterprets data previously published in the
British Journal of Management to reveal a new
contribution, that policy implementation processes should be understood as
a self-organizing system in which adaptive abilities are extremely
important for stakeholders. In other words, national policy is
reinterpreted at the local level, with each local organization uniquely
mixing elements of national policy with their own requirements making
policy implementation unpredictable and more sketchy. The original article
explained different paces and directions of change in terms of traditional
management processes: leadership, politics, implementation and vision. By
reinterpreting the data, it is possible to reveal that deeper level
processes, which are more emergent, are also at work influencing change,
which the authors label possibility space. Implications for theory, policy
and practice are identified.
Journal: Public Management Review
Pages: 421-440
Issue: 3
Volume: 10
Year: 2008
Month: 5
X-DOI: 10.1080/14719030802002923
File-URL: http://hdl.handle.net/10.1080/14719030802002923
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:3:p:421-440
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: Ten years of Public Management Review
Journal: Public Management Review
Pages: 451-452
Issue: 4
Volume: 10
Year: 2008
Month: 7
X-DOI: 10.1080/14719030802263814
File-URL: http://hdl.handle.net/10.1080/14719030802263814
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:451-452
Template-Type: ReDIF-Article 1.0
Author-Name: Peter Steane
Author-X-Name-First: Peter
Author-X-Name-Last: Steane
Title: Public Management Reforms in Australia and New Zealand
Abstract:
Abstract The public management reforms in Australia and
New Zealand have been proactive in engaging other organisations in
developing partnerships and new governance structures, requiring
heightened skills in the preparation stage of due diligence and effective
regulatory processes to balance divergent interests. There are
increasingly blurred boundaries across sectors with both private and
charitable agencies providing services for the public good. The pattern of
Commonwealth and state relations over the past decade has been centralist,
but likely to change with the Labor's renewed sense of civic democracy.
The regional contribution of both Australia and New Zealand is more
focused and advances policy and implementation in areas as diverse as:
security, governance, democratic engagement and climate change. Broader
management skills are brought to policy formulation and implementation
with lateral movement of employment across sectors, suggesting a new class
of public administrator in the future.
Journal: Public Management Review
Pages: 453-465
Issue: 4
Volume: 10
Year: 2008
Month: 7
X-DOI: 10.1080/14719030802263863
File-URL: http://hdl.handle.net/10.1080/14719030802263863
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:453-465
Template-Type: ReDIF-Article 1.0
Author-Name: Willy McCourt
Author-X-Name-First: Willy
Author-X-Name-Last: McCourt
Title: Public Management in Developing Countries
Abstract:
Abstract Ten years ago public management in developing
countries was reaching the end of a period in which the ‘Washington
consensus’ model of a small state was dominant, with downsizing and
privatization as its key mechanisms. With reform programmes in disarray
and NPM an inadequate replacement, the subsequent decade has been one of
‘reculer pour mieux sauter’, with management dislodged from
centre stage by a concern with the domestic and political determinants of
reform. We have also seen the return of a poverty agenda, featuring
education and health in central roles, to which management specialists
have yet to respond fully. This review suggests the need for public
management specialists to absorb a political analysis before returning to
perennial management concerns.
Journal: Public Management Review
Pages: 467-479
Issue: 4
Volume: 10
Year: 2008
Month: 7
X-DOI: 10.1080/14719030802263897
File-URL: http://hdl.handle.net/10.1080/14719030802263897
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:467-479
Template-Type: ReDIF-Article 1.0
Author-Name: Donald P. Moynihan
Author-X-Name-First: Donald P.
Author-X-Name-Last: Moynihan
Title: Public management in North America
Abstract:
Abstract This article examines major trends and research
questions that have emerged in public management scholarship in North
America over the last decade. This period offers evidence of improved
self-confidence and scholarship in the field, even as it remains
independent of any specific discipline or core set of assumptions.
Scholarship in the last decade reflects a transition in the understanding
of governance. Traditional issues of public administration have received
less attention, e.g., personnel management, ethics, leadership,
public-private differences, implementation, and political influence on the
bureaucracy. There is growing scholarship on topics that suggest efforts
to change or work around the classic bureaucratic model, e.g., reform,
alternative forms of governance, performance, citizen trust,
participation, and e-government.
Journal: Public Management Review
Pages: 481-492
Issue: 4
Volume: 10
Year: 2008
Month: 7
X-DOI: 10.1080/14719030802263921
File-URL: http://hdl.handle.net/10.1080/14719030802263921
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:481-492
Template-Type: ReDIF-Article 1.0
Author-Name: Enrique Saravia
Author-X-Name-First: Enrique
Author-X-Name-Last: Saravia
Author-Name: Ricardo C. Gomes
Author-X-Name-First: Ricardo C.
Author-X-Name-Last: Gomes
Title: Public Management in South America
Abstract:
Abstract There has been a global movement that has changed
the nature of the state and its administration. Reforms have been
implemented in Brazil, as they have in many other countries. This article
aims to examine some profound changes in Brazilian public administration
that have taken place during the last century, focusing on the
modifications introduced since 1990. The analysis will be extended and
illustrated in greater depth, using the example of the reforms that are
currently being implemented in the State of Minas Gerais, and in the City
of Porto Alegre. The analysis focuses on the Brazilian case, but examples
of reforms in other countries from South America are also provided. The
paper concludes arguing that a number of efforts have been made to improve
the performance of public administration, but it is not at all clear that
these attempts are bringing a better quality of life to society.
Journal: Public Management Review
Pages: 493-504
Issue: 4
Volume: 10
Year: 2008
Month: 7
X-DOI: 10.1080/14719030802263939
File-URL: http://hdl.handle.net/10.1080/14719030802263939
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:493-504
Template-Type: ReDIF-Article 1.0
Author-Name: Erik-Hans Klijn
Author-X-Name-First: Erik-Hans
Author-X-Name-Last: Klijn
Title: Governance and Governance Networks in Europe
Abstract:
Abstract The term governance has been used in a variety of
ways, but is most often presented as an attempt to improve co-ordination
between relatively dependent actors for the purpose of solving societal
problems. It involves the horizontal steering of relations across
networks, and can certainly be viewed as a ‘growth
industry’. This article describes the most important traditions in
European governance network literature in the last ten years, and
highlights the different foci within the field, particularly between
European and American researchers. Finally, the article outlines important
research areas that are likely to dominate the field in the future.
Journal: Public Management Review
Pages: 505-525
Issue: 4
Volume: 10
Year: 2008
Month: 7
X-DOI: 10.1080/14719030802263954
File-URL: http://hdl.handle.net/10.1080/14719030802263954
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:505-525
Template-Type: ReDIF-Article 1.0
Author-Name: Pan Suk Kim
Author-X-Name-First: Pan Suk
Author-X-Name-Last: Kim
Title: A Daunting Task in Asia
Abstract:
Abstract This article deals with the question of how to
transform the public sector in Asia towards transparency and
accountability. What are the main challenges and constraints in promoting
transparency and accountability? What kind of strategies can we suggest to
enhance and sustain transparency and accountability? It will start with
the introduction, including environmental changes in public affairs, and a
brief overview of transparency and accountability. Then it will look at
what major challenges and constraints there are in enhancing transparency
and accountability. This will be followed by a discussion of key
strategies for the transformation and sustainability of transparency and
accountability for further development in the Asian public sector.
Journal: Public Management Review
Pages: 527-537
Issue: 4
Volume: 10
Year: 2008
Month: 7
X-DOI: 10.1080/14719030802263962
File-URL: http://hdl.handle.net/10.1080/14719030802263962
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:527-537
Template-Type: ReDIF-Article 1.0
Author-Name: Leif Jonsson
Author-X-Name-First: Leif
Author-X-Name-Last: Jonsson
Title: Ideas on Organizing Municipalities
Abstract:
Abstract Over the last two decades, the question of
organization has been a matter of great interest in many Swedish
municipalities, and remains so today. What are the ideas behind the way
municipalities organize themselves and how are the ideas related to the
municipality context? This is the focus of this article. The discussion is
based on a broad study of organizing activities in four municipalities in
Sweden. The ideas of organizing identified in the study are analysed in
two institutional dimensions related to contextual circumstances. The
first covers the way the ideas are influenced by two ways of thinking,
termed respectively political and administrative logic. The second
dimension covers the way the ideas are affected by local and national
institutional thinking. We show how these dimensions influence organizing.
Journal: Public Management Review
Pages: 539-558
Issue: 4
Volume: 10
Year: 2008
Month: 7
X-DOI: 10.1080/14719030802263988
File-URL: http://hdl.handle.net/10.1080/14719030802263988
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:539-558
Template-Type: ReDIF-Article 1.0
Author-Name: José Eduardo Gutiérrez Ossio
Author-X-Name-First: José Eduardo Gutiérrez
Author-X-Name-Last: Ossio
Author-Name: Wolfgang Koehling
Author-X-Name-First: Wolfgang
Author-X-Name-Last: Koehling
Author-Name: Nick Manning
Author-X-Name-First: Nick
Author-X-Name-Last: Manning
Author-Name: Kathrin Plangemann
Author-X-Name-First: Kathrin
Author-X-Name-Last: Plangemann
Author-Name: Roby Senderowitsch
Author-X-Name-First: Roby
Author-X-Name-Last: Senderowitsch
Author-Name: Cecilia Zanetta
Author-X-Name-First: Cecilia
Author-X-Name-Last: Zanetta
Title: Book Reviews
Journal: Public Management Review
Pages: 559-566
Issue: 4
Volume: 10
Year: 2008
Month: 7
X-DOI: 10.1080/14719030802264028
File-URL: http://hdl.handle.net/10.1080/14719030802264028
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:4:p:559-566
Template-Type: ReDIF-Article 1.0
Author-Name: Christoph Reichard
Author-X-Name-First: Christoph
Author-X-Name-Last: Reichard
Title: Trend towards a more diversified institutional landscape
Journal: Public Management Review
Pages: 569-571
Issue: 5
Volume: 10
Year: 2008
Month: 9
X-DOI: 10.1080/14719030802264176
File-URL: http://hdl.handle.net/10.1080/14719030802264176
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:569-571
Template-Type: ReDIF-Article 1.0
Author-Name: Sabine Kuhlmann
Author-X-Name-First: Sabine
Author-X-Name-Last: Kuhlmann
Title: Reforming local public services
Abstract:
Abstract The following article is aimed at analysing
reforms in public service delivery and management at the local level of
government in Germany and France from a cross-countries comparative
perspective. Particular attention is paid to the results and effects these
reform initiatives have caused with regard to the administrative
organization, steering capacities, and output performance. Two major
approaches of reform will be addressed: privatization, contracting-out,
and ‘corporatization’ of local services on the one hand and
public management reforms on the other. Proceeding from the distinct
‘starting conditions’ of reforms in the two local government
systems, the question will be pursued, as to whether there has been an
increasingly convergent or divergent development in French and German
local service provision, and how these evolutions can be explained.
Journal: Public Management Review
Pages: 573-596
Issue: 5
Volume: 10
Year: 2008
Month: 9
X-DOI: 10.1080/14719030802264234
File-URL: http://hdl.handle.net/10.1080/14719030802264234
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:573-596
Template-Type: ReDIF-Article 1.0
Author-Name: Giuseppe Grossi
Author-X-Name-First: Giuseppe
Author-X-Name-Last: Grossi
Author-Name: Christoph Reichard
Author-X-Name-First: Christoph
Author-X-Name-Last: Reichard
Title: Municipal corporatization in Germany and Italy
Abstract:
Abstract During the last few years, the local government
sector in European countries has undergone a number of important changes.
Among the various reform initiatives has been the externalization of
public services, such as corporatization, contracting-out, public--private
partnerships and privatization. The key goal of this article is to
describe and explain the evolution of local public services provision in
the two selected countries, with a particular focus on
‘corporatization’. The article seeks to draw a picture of
the actual municipal landscape with the administrative core and its
various corporations. Furthermore, it will discuss the reasons for
corporatization trends and their impact on the corporate governance
structures of municipalities in Germany and Italy.
Journal: Public Management Review
Pages: 597-617
Issue: 5
Volume: 10
Year: 2008
Month: 9
X-DOI: 10.1080/14719030802264275
File-URL: http://hdl.handle.net/10.1080/14719030802264275
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:597-617
Template-Type: ReDIF-Article 1.0
Author-Name: Andrea Lippi
Author-X-Name-First: Andrea
Author-X-Name-Last: Lippi
Author-Name: Nicola Giannelli
Author-X-Name-First: Nicola
Author-X-Name-Last: Giannelli
Author-Name: Stefania Profeti
Author-X-Name-First: Stefania
Author-X-Name-Last: Profeti
Author-Name: Giulio Citroni
Author-X-Name-First: Giulio
Author-X-Name-Last: Citroni
Title: Adapting public--private governance to the local context
Abstract:
Abstract The article analyses the reform of water and
sanitation services in Italy, which was introduced in 1994 and is still
not fully implemented in many important respects. The introduction of a
purchaser--provider split as envisaged in the national reform has had to
come to terms with local power relationships and industrial and managerial
status quo. In particular, network structures, leadership, and
stakeholders' trade off along the top--down process from the policy design
to final impacts prove to be relevant not only in reducing, but also in
radically redefining objectives and outcomes of the policy. Thus, the
concepts of governance and regulation at the local level are critically
assessed in view of their dependence on the interplay of actors in local
arenas, where power remains a prominent factor in determining processes
and outcomes.
Journal: Public Management Review
Pages: 619-640
Issue: 5
Volume: 10
Year: 2008
Month: 9
X-DOI: 10.1080/14719030802264309
File-URL: http://hdl.handle.net/10.1080/14719030802264309
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:619-640
Template-Type: ReDIF-Article 1.0
Author-Name: G. Jan van Helden
Author-X-Name-First: G.
Author-X-Name-Last: Jan van Helden
Author-Name: Åge Johnsen
Author-X-Name-First: Åge
Author-X-Name-Last: Johnsen
Author-Name: Jarmo Vakkuri
Author-X-Name-First: Jarmo
Author-X-Name-Last: Vakkuri
Title: Distinctive research patterns on public sector performance measurement of public administration and accounting disciplines
Abstract:
Abstract This article explores distinctive research
patterns of public administration and accounting disciplines concerning
public sector performance measurement (PSPM). Our review shows that
accounting researchers from Europe investigate reasons for limited PM use
and factors explaining a rational or symbolic PM use, inspired by
organization theory and institutional theory and conducting case/field
studies. Public administration researchers from Europe and the USA prefer
to study PM design and PM impact respectively, mainly using surveys in
combination with various theories, like political theory. Public
administration research from the USA examines the types of performance
indicators in PM systems and contingent factors for PM design. Public
administration research from Europe shows an interest in evaluating public
sector reforms like Best Value and explaining learning processes for
improvement. We argue that PSPM research could benefit from
interdisciplinary efforts and intensified mutual communication between
public administration and accounting.
Journal: Public Management Review
Pages: 641-651
Issue: 5
Volume: 10
Year: 2008
Month: 9
X-DOI: 10.1080/14719030802264366
File-URL: http://hdl.handle.net/10.1080/14719030802264366
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:641-651
Template-Type: ReDIF-Article 1.0
Author-Name: Wil Williams
Author-X-Name-First: Wil
Author-X-Name-Last: Williams
Author-Name: Duncan Lewis
Author-X-Name-First: Duncan
Author-X-Name-Last: Lewis
Title: Strategic management tools and public sector management
Abstract:
Abstract This article highlights the applicability and
effectiveness of two well established strategic management tools, value
chain and stakeholder analyses, in the context of seven public sector
strategic consultancy projects. The article provides a strong
justification for the use of both models, when used independently, but
particularly in conjunction, as powerful strategic analytical frameworks
that can significantly encourage and illuminate strategic discourses in
public sector organizations. The article establishes that
strategic tools such as value chain analysis, when applied in the public
sector context, require significant adaptation to maximize their
contribution to understanding a given situation. This study proposes that
the strategic analysis of relationships that build or contribute to
concepts of organizational value are of limited importance if the complex
web of interdependent relationships themselves are not clearly
demonstrated. This work therefore makes a clear case for applying two
strategic models, value chain analysis and stakeholder analysis, in an
analogous way to demonstrate how strategic understanding in the public
sector is enhanced as a result of such symbiosis.
Journal: Public Management Review
Pages: 653-671
Issue: 5
Volume: 10
Year: 2008
Month: 9
X-DOI: 10.1080/14719030802264382
File-URL: http://hdl.handle.net/10.1080/14719030802264382
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:653-671
Template-Type: ReDIF-Article 1.0
Author-Name: Juraj Nemec
Author-X-Name-First: Juraj
Author-X-Name-Last: Nemec
Author-Name: Beata Merickova
Author-X-Name-First: Beata
Author-X-Name-Last: Merickova
Author-Name: Frantisek Ochrana
Author-X-Name-First: Frantisek
Author-X-Name-Last: Ochrana
Title: Introducing benchmarking in the Czech Republic and Slovakia
Abstract:
Abstract In many cases the introduction of performance
evaluation, performance management and performance financing schemes do
not produce the expected results and even create perverse effects. The
risks connected with their improper implementation are much higher in
developing and transition countries, where the public sector is
over-politicized, policy and management capacities are inadequate and
resources and experience are limited or often almost absent. Our study
provides basic selected data on the use of benchmarking in public
administration bodies in the Czech Republic and Slovakia. The findings are
clear. In spite of its high potential, benchmarking is not used regularly
and properly either in Slovakia or in Czechia. Subjective barriers of its
implementation, for example lack of accountability, the rent seeking
attitudes of elected politicians and ineffective public services schemes
might be most important limits. The situation is slowly improving, but the
progress will be naturally limited by territorial fragmentation.
Journal: Public Management Review
Pages: 673-684
Issue: 5
Volume: 10
Year: 2008
Month: 9
X-DOI: 10.1080/14719030802264424
File-URL: http://hdl.handle.net/10.1080/14719030802264424
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Handle: RePEc:taf:pubmgr:v:10:y:2008:i:5:p:673-684
Template-Type: ReDIF-Article 1.0
Author-Name: Rhys Andrews
Author-X-Name-First: Rhys
Author-X-Name-Last: Andrews
Author-Name: George A. Boyne
Author-X-Name-First: George A.
Author-X-Name-Last: Boyne
Author-Name: Jennifer Law
Author-X-Name-First: Jennifer
Author-X-Name-Last: Law
Author-Name: Richard M. Walker
Author-X-Name-First: Richard M.
Author-X-Name-Last: Walker
Title: Strategy Formulation, Strategy Content and Performance
Abstract:
Abstract This article tests the independent effects of
strategy formulation and strategy content on organizational performance.
The formulation variables include rational planning, logical
instrumentalism and strategy process absence, and the strategy content
variables are prospecting, defending and reacting, which are derived from
the work of Miles and Snow (1978). The model, which also controls for past
performance and service expenditure, is tested upon forty-seven service
departments in Welsh local government. The statistical results indicate
that logical incrementalism and strategy absence have negative
consequences for performance while prospecting and defending are
strategies that are likely to result in higher levels of organizational
performance. The implications of these findings for public management
research are considered.
Journal: Public Management Review
Pages: 1-22
Issue: 1
Volume: 11
Year: 2009
Month: 1
X-DOI: 10.1080/14719030802489989
File-URL: http://hdl.handle.net/10.1080/14719030802489989
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:1-22
Template-Type: ReDIF-Article 1.0
Author-Name: Peter Nedergaard
Author-X-Name-First: Peter
Author-X-Name-Last: Nedergaard
Title: Policy Learning Processes in International Committees
Abstract:
Abstract In spite of their long history and extensive
activities, the international committees of the Nordic Council of
Ministers (NCM) have not hitherto been subject to scholarly examination.
This article analyses for the first time policy learning among civil
servants and experts in this international organization. Using the
Advocacy Coalition Framework as the starting point, a number of
exploratory hypotheses on policy learning in the NCM committees are
tested. The aim is to investigate the processes of policy learning between
countries in international committees, a subject which has hitherto only
been dealt with in very few studies. In this analysis, a methodology for
measuring policy learning is also proposed. Among other things, it is
concluded that policy learning in these international committees increases
when they avoid fragmentation into coalitions, are open to public opinion,
when participants in committees are driven by a sense of purpose rather
that material interest, when empirical data are made available to
committees, when a neutral presidency is present in order to act as an
authoritative persuader, and when neutral experts participate, although
not experts from consultancy firms.
Journal: Public Management Review
Pages: 23-37
Issue: 1
Volume: 11
Year: 2009
Month: 1
X-DOI: 10.1080/14719030802490011
File-URL: http://hdl.handle.net/10.1080/14719030802490011
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:23-37
Template-Type: ReDIF-Article 1.0
Author-Name: Steven Van de Walle
Author-X-Name-First: Steven
Author-X-Name-Last: Van de Walle
Title: International Comparisons of Public Sector Performance
Abstract:
Abstract Measuring and comparing the overall performance
of countries' public sectors requires agreement on definitions and
objectives of government. I argue that such an agreement is about finding
a consensus rather than about finding better definitions.
Measuring government requires a number of leaps of faith,
where certain definitions, assumptions and statistics are accepted as
good enough for measurement and comparison. The political
science and economic research community have a different tradition of
dealing with such agreements and leaps of faith, and this is reflected in
their approaches to measuring and comparing the performance of public
sectors. The implications of these traditions are particularly visible in
the usefulness of measurement and indicators for policy makers.
Journal: Public Management Review
Pages: 39-56
Issue: 1
Volume: 11
Year: 2009
Month: 1
X-DOI: 10.1080/14719030802493254
File-URL: http://hdl.handle.net/10.1080/14719030802493254
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:39-56
Template-Type: ReDIF-Article 1.0
Author-Name: Charles Conteh
Author-X-Name-First: Charles
Author-X-Name-Last: Conteh
Author-Name: Frank L. K. Ohemeng
Author-X-Name-First: Frank L. K.
Author-X-Name-Last: Ohemeng
Title: The politics of decision making in developing countries
Abstract:
Abstract Decision making in developing countries has not
been accorded the needed attention by policy studies scholars. The general
perception among these scholars is that the policy making process is
externally driven, especially when the policy involves economic decision.
Using privatization as a case study, the article examines policy making in
Botswana and Ghana. It argues that it is wrong to assume that all
developing countries are merely ‘policy hooks’ in the
decision making game of the international community. It shows that some
countries have the capacity to develop their own policies depending on
their level of dependency on the international community.
Journal: Public Management Review
Pages: 57-77
Issue: 1
Volume: 11
Year: 2009
Month: 1
X-DOI: 10.1080/14719030802493429
File-URL: http://hdl.handle.net/10.1080/14719030802493429
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:57-77
Template-Type: ReDIF-Article 1.0
Author-Name: Jan Rommel
Author-X-Name-First: Jan
Author-X-Name-Last: Rommel
Author-Name: Johan Christiaens
Author-X-Name-First: Johan
Author-X-Name-Last: Christiaens
Title: Steering From Ministers and Departments
Abstract:
Abstract This article aims at contributing to the study of
autonomous agencies by focusing on how they cope with steering from
ministers and departments. Drawing from the trust literature, we look at
how agencies co-operate with ministers and departments, in order to
increase autonomy. A model is built to cluster several trust-building
mechanisms and to link these to autonomy. We then apply this to a limited
set of Flemish agencies. We conclude that agencies develop strategies to
increase trust with the trustor. These strategies may be targeted either
at the minister as a trustor or at the department as a competing trustee.
Journal: Public Management Review
Pages: 79-100
Issue: 1
Volume: 11
Year: 2009
Month: 1
X-DOI: 10.1080/14719030802493569
File-URL: http://hdl.handle.net/10.1080/14719030802493569
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:79-100
Template-Type: ReDIF-Article 1.0
Author-Name: Jan-Erik Lane
Author-X-Name-First: Jan-Erik
Author-X-Name-Last: Lane
Author-Name: Joseph Wallis
Author-X-Name-First: Joseph
Author-X-Name-Last: Wallis
Title: Strategic management and public leadership
Abstract:
Abstract As a new and flatter organization replaces the
traditional public organization, it would need more of strategic public
management. Key decisions in team production relate to the employment of
outcome measures for both monitoring of real activities as well as the
reform of the structuring of these activities. Only outcome measures could
constitute the starting-point for public sector strategic management. A
concept of strategic management for public services must include a theory
of public leadership, resulting from the mechanism of credit and
commitment on the part of the team providing services. A theory of
strategic public management must take into account the specific features
of the public sector as well as include the implications of rule of law.
Given the criticisms of the rational decision model, a theory of strategic
management must pay attention to the lessons from public administration
about bounded rationality and the possibility of pathologies or organized
foolishness in public organization.
Journal: Public Management Review
Pages: 101-120
Issue: 1
Volume: 11
Year: 2009
Month: 1
X-DOI: 10.1080/14719030802494047
File-URL: http://hdl.handle.net/10.1080/14719030802494047
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:101-120
Template-Type: ReDIF-Article 1.0
Author-Name: Donald P. Moynihan
Author-X-Name-First: Donald P.
Author-X-Name-Last: Moynihan
Title: Book Review
Journal: Public Management Review
Pages: 121-133
Issue: 1
Volume: 11
Year: 2009
Month: 1
X-DOI: 10.1080/14719030802615229
File-URL: http://hdl.handle.net/10.1080/14719030802615229
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:1:p:121-133
Template-Type: ReDIF-Article 1.0
Author-Name: Rudi Kirkhaug
Author-X-Name-First: Rudi
Author-X-Name-Last: Kirkhaug
Author-Name: Knut H. Mikalsen
Author-X-Name-First: Knut H.
Author-X-Name-Last: Mikalsen
Title: Coping with Autonomy
Abstract:
Abstract The question examined in this article is how
decentralization of power and responsibilities in public administration
affects the interaction between bureaucrats and politicians. Three factors
were identified as potential predictors: executive authority; the nature
of administrative decision making; and the nature of the relationship
between bureaucrats and union officials. Data were collected through a
survey administered to ninety-eight senior bureaucrats at the county level
in Norway. Correlation and hierarchical regression analyses revealed that
the character of the relationship between bureaucrats and union officials
had the greatest impact on the interaction between bureaucrats and
politicians. The more trustful the relationship, the less the interaction,
while the stronger the dependency of bureaucrats on unions, the more
intensive the interaction. Decision making that involves negotiations
increased interaction, as did the bureaucrats' perception of themselves as
clearly superior to their staff -- as opposed to a perception of
themselves as being in an advisory position.
Journal: Public Management Review
Pages: 137-154
Issue: 2
Volume: 11
Year: 2009
Month: 3
X-DOI: 10.1080/14719030802685735
File-URL: http://hdl.handle.net/10.1080/14719030802685735
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:137-154
Template-Type: ReDIF-Article 1.0
Author-Name: Xiaowen Tian
Author-X-Name-First: Xiaowen
Author-X-Name-Last: Tian
Author-Name: Vai Io Lo
Author-X-Name-First: Vai
Author-X-Name-Last: Io Lo
Title: Conviction and Punishment
Abstract:
Abstract Democratic institutions are not equally effective
in curbing corruption. Using a criminal behavior model, this study
formulates the hypothesis that corruption offenders, being risk-inclined,
are deterred more by conviction-reinforcing democratic institutions than
by punishment-reinforcing democratic institutions. Evidence based on
cross-country regressions strongly supports this hypothesis, indicating
that compared with competitive election, free press is a more effective
deterrent to corruption. While shedding light on why corruption remains
rampant in some electoral democracies -- particularly the
illiberal democracies -- this study identifies a key to
corruption control.
Journal: Public Management Review
Pages: 155-172
Issue: 2
Volume: 11
Year: 2009
Month: 3
X-DOI: 10.1080/14719030802685479
File-URL: http://hdl.handle.net/10.1080/14719030802685479
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:155-172
Template-Type: ReDIF-Article 1.0
Author-Name: Sandra Groeneveld
Author-X-Name-First: Sandra
Author-X-Name-Last: Groeneveld
Author-Name: Bram Steijn
Author-X-Name-First: Bram
Author-X-Name-Last: Steijn
Author-Name: Peter van der Parre
Author-X-Name-First: Peter
Author-X-Name-Last: van der Parre
Title: Joining the Dutch Civil Service
Abstract:
Abstract This article focuses on the work motivation of
employees who joined the Dutch civil service between 2000 and 2006. It
relates changes in five distinct motives to the changing economic context
and the recruitment campaign run by the Dutch civil service. Results show
that both extrinsic and public service motivations of
employees were greater when unemployment was higher. Surprisingly, the
intensity of the recruitment campaign correlated with
both intrinsic and extrinsic motives, and the campaign
appears to have attracted workers with a higher level of public service
motivation and with a greater attraction to the public sector.
Journal: Public Management Review
Pages: 173-189
Issue: 2
Volume: 11
Year: 2009
Month: 3
X-DOI: 10.1080/14719030802685446
File-URL: http://hdl.handle.net/10.1080/14719030802685446
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:173-189
Template-Type: ReDIF-Article 1.0
Author-Name: Fredrik Lindencrona
Author-X-Name-First: Fredrik
Author-X-Name-Last: Lindencrona
Author-Name: Solvig Ekblad
Author-X-Name-First: Solvig
Author-X-Name-Last: Ekblad
Author-Name: Runo Axelsson
Author-X-Name-First: Runo
Author-X-Name-Last: Axelsson
Title: Modes of Interaction and Performance of Human Service Networks
Abstract:
Abstract Performance in health and human service networks
requires mutual adjustment between participating organizations with
different competencies. In this article the impact of group modes of
interaction concerning administration and steering and direct service
delivery upon different dimensions of network performance and client
outcomes is tested in a sample of eighty-three local networks of refugee
resettlement support in Sweden. The results show that networks with group
modes of interaction concerning both issues generally perform best, but
the effect varies across performance dimensions, is modified by
availability of needed competence in the network and does not easily
translate to client outcomes.
Journal: Public Management Review
Pages: 191-215
Issue: 2
Volume: 11
Year: 2009
Month: 3
X-DOI: 10.1080/14719030802685404
File-URL: http://hdl.handle.net/10.1080/14719030802685404
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:191-215
Template-Type: ReDIF-Article 1.0
Author-Name: Kaspar Villadsen
Author-X-Name-First: Kaspar
Author-X-Name-Last: Villadsen
Title: The ‘Human’ Touch
Abstract:
Abstract This article critically discusses the almost
mythical conception of voluntary and ‘grass-roots’
organizations as problem solvers in current welfare policy -- a
myth, which over the last twenty years has become increasingly dominant in
social policy programmes in advanced liberal welfare states. In
particular, the article examines the assumption that voluntary and local
organizations are permeated by a different rationality that enables human
beings to act as ‘real humans’ rather than as professionals
and clients -- a rationality which is, however, permanently at
risk of being contaminated by bureaucratic influence. It is demonstrated
that among the conditions of possibility for this discourse are
explanatory models and concepts in modern organizational theory and in
voluntary sector studies. The article argues that the conceptualizations
of power, rationality and social change dominant in these studies are
unsatisfactory. Instead, it applies a Foucauldian approach to the domain
of drug addiction treatment, analysing a social work
‘regime’ that transgresses the traditional boundaries
between state and voluntary sector.
Journal: Public Management Review
Pages: 217-234
Issue: 2
Volume: 11
Year: 2009
Month: 3
X-DOI: 10.1080/14719030802685289
File-URL: http://hdl.handle.net/10.1080/14719030802685289
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:217-234
Template-Type: ReDIF-Article 1.0
Author-Name: Hanne Heen
Author-X-Name-First: Hanne
Author-X-Name-Last: Heen
Title: ‘One Size Does Not Fit All’
Abstract:
Abstract The article presents a comparative analysis of
mandatory networks used as an integrated part of local governance of the
primary medical service in Norway, and their management. Both the networks
and their management showed considerable variation in their basic
characteristics, and three different management roles are described:
‘the diplomat’, ‘the adversary’ and
‘the equal partner’. The article argues that the managerial
role of a network is a result of, as well as inflicting on, the
distribution of power between the participants in the network.
Journal: Public Management Review
Pages: 235-253
Issue: 2
Volume: 11
Year: 2009
Month: 3
X-DOI: 10.1080/14719030802685263
File-URL: http://hdl.handle.net/10.1080/14719030802685263
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:235-253
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen Dobson
Author-X-Name-First: Stephen
Author-X-Name-Last: Dobson
Author-Name: Tony Kinder
Author-X-Name-First: Tony
Author-X-Name-Last: Kinder
Author-Name: Marc Labie
Author-X-Name-First: Marc
Author-X-Name-Last: Labie
Author-Name: Jan-Erik Lane
Author-X-Name-First: Jan-Erik
Author-X-Name-Last: Lane
Title: Book Reviews
Journal: Public Management Review
Pages: 255-260
Issue: 2
Volume: 11
Year: 2009
Month: 3
X-DOI: 10.1080/14719030902765510
File-URL: http://hdl.handle.net/10.1080/14719030902765510
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:2:p:255-260
Template-Type: ReDIF-Article 1.0
Author-Name: Angel Saz-Carranza
Author-X-Name-First: Angel
Author-X-Name-Last: Saz-Carranza
Author-Name: Albert Serra
Author-X-Name-First: Albert
Author-X-Name-Last: Serra
Title: Institutional Sources of Distrust in Government Contracting
Abstract:
Abstract This interview-based study explores trust in
public--private co-operation by addressing the research questions: What
are the main sources of distrust in public--private contracting? And why?
We compare two Spanish social services subfields: one with high levels of
cross-sector distrust and another one with low distrust between public and
private sectors. We conclude that the sources of the identified
cross-sector distrust are institutional: insufficient regulation and
legislation, lack of business certification, and low local government
administrative capacity. The article is a pioneering exploration of the
under-researched theme of institutional distrust and its effect on
public--private co-operation management.
Journal: Public Management Review
Pages: 263-279
Issue: 3
Volume: 11
Year: 2009
Month: 5
X-DOI: 10.1080/14719030902798206
File-URL: http://hdl.handle.net/10.1080/14719030902798206
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:263-279
Template-Type: ReDIF-Article 1.0
Author-Name: Anne Lise Fimreite
Author-X-Name-First: Anne Lise
Author-X-Name-Last: Fimreite
Author-Name: Per Lægreid
Author-X-Name-First: Per
Author-X-Name-Last: Lægreid
Title: Reorganizing the welfare state administration
Abstract:
Abstract This article addresses the big welfare
administration reform in Norway. The reform is a merger of the employment
and national insurance administrations, combined with more formal
collaboration with the local government social services administration.
The reform introduced a mandatory partnership model between central and
local government. This model is a hybrid of hierarchy and network. A
substantial dilemma in the particular partnership model chosen is how to
enhance vertical control at the same time as sustaining the autonomy of
local government. The partnership model created to solve this dilemma
represents a delicate and ambiguous balance between accountability to the
central government and to the local council.
Journal: Public Management Review
Pages: 281-297
Issue: 3
Volume: 11
Year: 2009
Month: 5
X-DOI: 10.1080/14719030902798198
File-URL: http://hdl.handle.net/10.1080/14719030902798198
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:281-297
Template-Type: ReDIF-Article 1.0
Author-Name: Catrien J. A. M. Termeer
Author-X-Name-First: Catrien J. A. M.
Author-X-Name-Last: Termeer
Title: Barriers To New Modes Of Horizontal Governance
Abstract:
Abstract Across the world public managers are attracted to
the narratives of governance and networks. However, implementing new
strategies of policy making is difficult, above all when these conflict
with the rules and beliefs of existing institutions. This article explores
the barriers public managers encounter, the mechanisms underlying and
perpetuating these barriers and possible interventions. Using a
theoretical framework based on sense-making theory, three case studies are
presented in the field of sustainable agriculture. Five types of barriers
are discussed: (1) conflicting convictions about good policy making; (2)
stereotyping partners; (3) framing of the situation; (4) fear of
undermining existing policy; and (5) cover-up strategies.
Journal: Public Management Review
Pages: 299-316
Issue: 3
Volume: 11
Year: 2009
Month: 5
X-DOI: 10.1080/14719030902798180
File-URL: http://hdl.handle.net/10.1080/14719030902798180
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:299-316
Template-Type: ReDIF-Article 1.0
Author-Name: Suzanne Ryan
Author-X-Name-First: Suzanne
Author-X-Name-Last: Ryan
Author-Name: James Guthrie
Author-X-Name-First: James
Author-X-Name-Last: Guthrie
Title: Collegial Entrepreneurialism
Abstract:
Abstract In recent decades, Australian universities have
corporatized. Encouraged by government policies, universities adopted
modernization practices that have been widely questioned.
‘Collegial entrepreneurialism’ is an approach that builds on
collegial processes to protect academic values from the excesses of
modernization. This paper examines the perceptions of business academics
about the impacts of modernization in autonomous graduate schools of
business. The research was undertaken prior to the most recent wave of
higher education reform under which most of these schools disappeared.
Their experience of three consequences of modernization,
‘hard’ managerialism, academic consumerism and fragmentation
of work, provides insight into whether collegiality and academic values
can exist within an entrepreneurial academic unit. Results indicate that
overt manifestations of modernization are not threatening to
‘collegial entrepreneurialism’. However, in the absence of
academic leadership, the more covert influences of consumerism and
fragmentation pose a threat to the survival of ‘collegial
entrepreneurialism’.
Journal: Public Management Review
Pages: 317-344
Issue: 3
Volume: 11
Year: 2009
Month: 5
X-DOI: 10.1080/14719030902798248
File-URL: http://hdl.handle.net/10.1080/14719030902798248
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:317-344
Template-Type: ReDIF-Article 1.0
Author-Name: Bram Verschuere
Author-X-Name-First: Bram
Author-X-Name-Last: Verschuere
Author-Name: Dario Barbieri
Author-X-Name-First: Dario
Author-X-Name-Last: Barbieri
Title: Investigating the ‘NPM-ness’ of agencies in Italy and Flanders
Abstract:
Abstract Autonomous bodies established by or reformed
under NPM-inspired reforms should be, from a normative point of view,
characterized by (1) structural disaggregation, (2) managerial freedom,
(3) contractual relationships with the oversight authorities, and (4)
tasks on the operations side of the policy-operations divide. We aim to
investigate the extent to which real-life agencies reflect these normative
characteristics, by taking as an empirical setting the Flemish and Italian
public sectors. Our findings suggest that in reality, the normative NPM
ideal type agency is only rarely observed. Secondly, we want to explore
the effect of the country, the age, and the tasks of the agency on the
extent to which it reflects the characteristics of the NPM ideal-type. We
find that Italian agencies better reflect the ideal type compared to their
Flemish counterparts, and that there is virtually no effect of agencies'
age and tasks on the extent to which they reflect the NPM ideal typical
agency.
Journal: Public Management Review
Pages: 345-373
Issue: 3
Volume: 11
Year: 2009
Month: 5
X-DOI: 10.1080/14719030902798271
File-URL: http://hdl.handle.net/10.1080/14719030902798271
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:345-373
Template-Type: ReDIF-Article 1.0
Author-Name: Arwin van Buuren
Author-X-Name-First: Arwin
Author-X-Name-Last: van Buuren
Author-Name: Derk Loorbach
Author-X-Name-First: Derk
Author-X-Name-Last: Loorbach
Title: Policy innovation in isolation?
Abstract:
Abstract Innovations in public policy are difficult to
realize if decision-making arrangements are not scrutinized at the same
time. Rigid institutional arrangements often hinder the realization of
policy breakthroughs. Consequently, in the day-to-day practice of public
administration, more and more experiments with innovative arrangements
towards realizing groundbreaking policy decisions are being seen. Two
rather different examples of such arrangements in the Dutch context are
transition arenas and pilot projects (proeftuinen). In
this article we describe these arrangements from an innovation management
perspective and evaluate their functioning by focusing on their approaches
to two dilemmas: the dilemma between diversity and closedness within the
innovation plans and the dilemma between openness and closedness of the
plan in relation to its context, the outside world. From their comparison
we can learn about the context-specific application of different
innovation plans and the results of different ways of handling these
innovation dilemmas.
Journal: Public Management Review
Pages: 375-392
Issue: 3
Volume: 11
Year: 2009
Month: 5
X-DOI: 10.1080/14719030902798289
File-URL: http://hdl.handle.net/10.1080/14719030902798289
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:375-392
Template-Type: ReDIF-Article 1.0
Author-Name: Louise Brown
Author-X-Name-First: Louise
Author-X-Name-Last: Brown
Title: Innovation in Public Sector Services: Entrepreneurship, Creativity and Management
Journal: Public Management Review
Pages: 393-394
Issue: 3
Volume: 11
Year: 2009
Month: 5
X-DOI: 10.1080/14719030902860345
File-URL: http://hdl.handle.net/10.1080/14719030902860345
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:393-394
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: The Handbook of Social Capital
Journal: Public Management Review
Pages: 394-396
Issue: 3
Volume: 11
Year: 2009
Month: 5
X-DOI: 10.1080/14719030902860360
File-URL: http://hdl.handle.net/10.1080/14719030902860360
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:11:y:2009:i:3:p:394-396
Template-Type: ReDIF-Article 1.0
Author-Name: Margaret Groeneveld
Author-X-Name-First: Margaret
Author-X-Name-Last: Groeneveld
Title: Guest Editorial
Journal: Public Management Review
Pages: 399-400
Issue: 4
Volume: 11
Year: 2009
Month: 7
X-DOI: 10.1080/14719030902989466
File-URL: http://hdl.handle.net/10.1080/14719030902989466
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:399-400
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen Brookes
Author-X-Name-First: Stephen
Author-X-Name-Last: Brookes
Author-Name: Jay Wiggan
Author-X-Name-First: Jay
Author-X-Name-Last: Wiggan
Title: Reflecting the Public Value of Sport
Abstract:
Abstract This article draws on qualitative research that
explores the concept of public value in the delivery of sport services by
the organization Sport England. The research took place against a backdrop
of shifting priorities following the award of the 2012 Olympic Games to
London. It highlights the difficulties that exist in measuring the
qualitative nature of the public value of sport and suggests there is a
need to understand better the idea. Research with organizations involved
alongside Sport England in the delivery of sport is described. This
explores the potential to create a public value vision, how to measure it
and how to focus public value on delivery beyond the aim of ‘sport
for sports sake’ and more towards ‘sport for the greater
good’. The article argues that this represents a game of
‘two halves’ in which the first half focuses on 2012 with
the second half concerned with its legacy.
Journal: Public Management Review
Pages: 401-420
Issue: 4
Volume: 11
Year: 2009
Month: 7
X-DOI: 10.1080/14719030902989490
File-URL: http://hdl.handle.net/10.1080/14719030902989490
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:401-420
Template-Type: ReDIF-Article 1.0
Author-Name: Margaret Groeneveld
Author-X-Name-First: Margaret
Author-X-Name-Last: Groeneveld
Title: European Sport Governance, Citizens, And The State
Abstract:
Abstract Theoretical debates surrounding relationships
between government, Third Sector organisations, and the citizens they
engage with have focussed on managerial concepts of co-production,
co-management, and co-governance in the delivery of services. Considering
European sport governing federations (specifically those of
football/soccer) within the Third Sector, the scale of managing service
delivery invites a closer look at co-involvement with citizens and the
State along these theoretical dimensions. Co-production, in this case, can
be defined as citizens acting together with federations in developing and
implementing service provision, for example, volunteers actively involved
with organising local level initiatives and activities. Co-management
exists when federations work together with the State and citizens in the
daily management of their sport governance role. Finally, co-governance
actively involves government, federations and citizens in creating public
policy and practice. These elements can co-exist; what matters for sport
governance is that they involve a deep level of sustainable co-involvement
and sharing of responsibility between federations, the State, and the
citizens they represent..
Journal: Public Management Review
Pages: 421-440
Issue: 4
Volume: 11
Year: 2009
Month: 7
X-DOI: 10.1080/14719030902989516
File-URL: http://hdl.handle.net/10.1080/14719030902989516
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:421-440
Template-Type: ReDIF-Article 1.0
Author-Name: Russell Hoye
Author-X-Name-First: Russell
Author-X-Name-Last: Hoye
Author-Name: Matthew Nicholson
Author-X-Name-First: Matthew
Author-X-Name-Last: Nicholson
Title: Social Capital And Sport Policies In Australia
Abstract:
Abstract This article analyses how the concept of social
capital and related themes of social inclusion, social connectedness and
community well-being manifest within sport policies of Australian state
governments and how this illustrates a high degree of policy transfer
among policy agencies. The article argues that government policy makers
appear to have made a number of unfounded assumptions about the
relationship between sport and social capital. The article concludes with
a discussion of how the use of social capital in these policies
illustrates a high degree of policy transfer due to institutional
similarities between policy agencies and trans-state communication.
Journal: Public Management Review
Pages: 441-460
Issue: 4
Volume: 11
Year: 2009
Month: 7
X-DOI: 10.1080/14719030902989524
File-URL: http://hdl.handle.net/10.1080/14719030902989524
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:441-460
Template-Type: ReDIF-Article 1.0
Author-Name: Roy McCree
Author-X-Name-First: Roy
Author-X-Name-Last: McCree
Title: Sport Policy and the New Public Management in the Caribbean
Abstract:
Abstract One of the major themes in the literature on the
New Public Management is the extent to which it can be seen as an
expression of policy convergence globally, although there is significant
divergence as to the meaning, causes, character and consequences of this
convergence. In the context of public sport policy, however, the issue has
not been directly examined. In this article, the extent to which the
approach to public sport policy in Trinidad and Tobago can be seen as an
expression of policy convergence or resurgence is examined in the context
of the explosion of such policies around the world during the last decade
of the twentieth century.
Journal: Public Management Review
Pages: 461-476
Issue: 4
Volume: 11
Year: 2009
Month: 7
X-DOI: 10.1080/14719030902989532
File-URL: http://hdl.handle.net/10.1080/14719030902989532
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:461-476
Template-Type: ReDIF-Article 1.0
Author-Name: Richard McGrath
Author-X-Name-First: Richard
Author-X-Name-Last: McGrath
Title: A Discourse Analysis of Australian Local Government Recreation and Sport Plans Provision For People with Disabilities
Abstract:
Abstract Public sector reforms in Australia have been
promoted as ensuring efficiencies and accountability. As a response to
these reform requirements, Australian local governments publically provide
documented plans regarding service provision. While these documented plans
may generally be perceived as value-neutral, they have the potential to
imbed particular ideologies as well as ensure certain viewpoints remain
entrenched in the current social realm. Using a critical discourse
analysis method, this article analysed thirty-one local government sport
and recreation plans publicly to assist in identifying and highlighting
imbedded values and ideologies regarding community provision for people
with disabilities. Results from the analysis indicate that overwhelmingly
local government authorities' focus on ensuring the suitability of the
built environment. As such, physical access as the problem identifies
people with disabilities as a homogonous group who are immobile and as
such disenfranchises many other impaired groups. This article also
questions the representativeness of people with disabilities in the
community consultation process.
Journal: Public Management Review
Pages: 477-497
Issue: 4
Volume: 11
Year: 2009
Month: 7
X-DOI: 10.1080/14719030902989540
File-URL: http://hdl.handle.net/10.1080/14719030902989540
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:477-497
Template-Type: ReDIF-Article 1.0
Author-Name: Michael P. Sam
Author-X-Name-First: Michael P.
Author-X-Name-Last: Sam
Title: The Public Management of Sport
Abstract:
Abstract This article proposes that sport policy problems
exhibit the characteristics of ‘wicked problems’, in that
they are difficult to define/interpret, are based in competing/uncertain
causes, and generate further issues when solutions are applied. Drawing
from the existing body of empirical work in Australia, Canada, the UK and
New Zealand, it is further suggested that the modernization of
government's partner national sport organizations (NSOs) is effectively
wicked because it results in their commercialization and introduces
challenges, dilemmas and tradeoffs. Possible consequences for central
government agencies include a further emphasis towards elite sport, and a
challenge of ensuring the responsiveness of NSOs in relation to diversity
issues and their traditional representative functions. The author
speculates on the paradox in the government expectation that
commercialized NSOs can be repositories of ‘social capital’.
Journal: Public Management Review
Pages: 499-514
Issue: 4
Volume: 11
Year: 2009
Month: 7
X-DOI: 10.1080/14719030902989565
File-URL: http://hdl.handle.net/10.1080/14719030902989565
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:499-514
Template-Type: ReDIF-Article 1.0
Author-Name: Elodie Wipf
Author-X-Name-First: Elodie
Author-X-Name-Last: Wipf
Author-Name: Fabien Ohl
Author-X-Name-First: Fabien
Author-X-Name-Last: Ohl
Author-Name: Margaret Groeneveld
Author-X-Name-First: Margaret
Author-X-Name-Last: Groeneveld
Title: Managing natural Locations For Outdoor Recreation
Abstract:
Abstract In France, the legitimacy of public policy is set
in a context of decreasing support for public institutions. As a
consequence, policy makers increasingly rely upon the concept of civil
society in their political actions. This is the case for the creation of
sport policy on contentious issues, such as the use of outdoor recreation
sites. This study investigated the origins and operationalization of the
policy for consultation regarding the case of outdoor activities. The
study observed the intentions of policy-makers and the effects of
political choices. To do so required studying the effects of the
consultation process and the participation of delegates in the development
of tools for resolution of conflicts over use of natural spaces for the
purpose of sport. This paper presents a case for conducting participative
and co-constructed management of sport and nature, with positive effects
supporting this method of public management.
Journal: Public Management Review
Pages: 515-537
Issue: 4
Volume: 11
Year: 2009
Month: 7
X-DOI: 10.1080/14719030902989599
File-URL: http://hdl.handle.net/10.1080/14719030902989599
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:4:p:515-537
Template-Type: ReDIF-Article 1.0
Author-Name: Rob Gray
Author-X-Name-First: Rob
Author-X-Name-Last: Gray
Author-Name: Jesse Dillard
Author-X-Name-First: Jesse
Author-X-Name-Last: Dillard
Author-Name: Crawford Spence
Author-X-Name-First: Crawford
Author-X-Name-Last: Spence
Title: Social Accounting Research as If The World Matters
Abstract:
Abstract This essay is intended as a self-reflective,
auto-critique of the ‘social accounting community’. The
essay is directed at the academic community of accountants concerned with
social accounting. This `community' is predominantly concerned with
English language accounting journals and is preoccupied with the social
and environmental practices of the larger private sector organisations.
The essay is motivated by a concern over our responsibilities as academics
in a world in crisis and a concern that social accounting is losing its
energy and revolutionary zeal. This community's social accounting
endeavours have taken place in almost complete ignorance of the activities
and developments in non accounting communities and, in particular,
developments in the public and third sectors. The essay reaches out to the
public and third sector work and literature as an illustration of one of
the ways in which ‘our’ social accounting can try to prevent
itself from becoming moribund.
Journal: Public Management Review
Pages: 545-573
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030902798222
File-URL: http://hdl.handle.net/10.1080/14719030902798222
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:545-573
Template-Type: ReDIF-Article 1.0
Author-Name: Amanda Ball
Author-X-Name-First: Amanda
Author-X-Name-Last: Ball
Author-Name: Ian Mason
Author-X-Name-First: Ian
Author-X-Name-Last: Mason
Author-Name: Suzana Grubnic
Author-X-Name-First: Suzana
Author-X-Name-Last: Grubnic
Author-Name: Phil Hughes
Author-X-Name-First: Phil
Author-X-Name-Last: Hughes
Title: The Carbon Neutral Public Sector
Abstract:
Abstract This paper argues for research into the
effectiveness of government strategies for a ‘carbon neutral public
sector’. We review initiatives in three OECD countries: New
Zealand, Australia and the UK. In all jurisdictions, government agencies
have consistently stressed ‘leading by example’ as a
rationale for adoption. ‘Direct mandate’ by the Prime
Minister (NZ); ‘organic development’ from wider central
government sustainability initiatives (UK); and a more ‘laissez
faire’ approach by Australian Federal and State Governments, were
identified as the general pathways leading to implementation. Our
assessment indicates: a lack of understanding of the implementation
process for carbon neutrality; a need to identify and critically examine
the ‘offset threshold’ at which mitigation efforts cease and
offsetting is adopted; an absence of any evaluation of the ‘leading
by example’ rationale; a lack of inter-country comparisons; a gap
in understanding the relationship with economic and social aspects of
sustainability; and a need to evaluate the utility of core government
departments as the focus of carbon accounting. We urge colleagues to
consider research in this area with a view to contributing to the
interdisciplinary solutions which we believe are required.
Journal: Public Management Review
Pages: 575-600
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030902798263
File-URL: http://hdl.handle.net/10.1080/14719030902798263
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:575-600
Template-Type: ReDIF-Article 1.0
Author-Name: Gordon Boyce
Author-X-Name-First: Gordon
Author-X-Name-Last: Boyce
Author-Name: Cindy Davids
Author-X-Name-First: Cindy
Author-X-Name-Last: Davids
Title: Conflict of Interest in Policing and the Public Sector
Abstract:
Abstract Conflicts of interest are a key factor in the
contemporary decline of trust in government and public institutions,
eroding public trust in government and democratic systems. Drawing on two
unique empirical studies involving policing and the broader public sector,
this paper explores the meaning and dimensions of conflict of interest by
examining public complaints about conflict of interest and providing
distinctive insights into the nature of conflict of interest as a problem
for public sector ethics. The paper analyses and explores appropriate
regulatory and management approaches for conflict of interest, focusing on
three elements: (1) dealing with private interests that are identifiably
problematic in the way they clash with the duties of public officials; (2)
managing conflicts as they arise in the course of public sector work
(manifested in preferential and adverse treatment, and other problematic
areas); and (3) developing ethical and accountable organisational
cultures. It is concluded that effective and meaningful public sector
ethics in the pursuit of the public interest must be based on an ethos of
social accountability and a commitment to prioritise the public interest
in both fact and appearance.
Journal: Public Management Review
Pages: 601-640
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030902798255
File-URL: http://hdl.handle.net/10.1080/14719030902798255
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:601-640
Template-Type: ReDIF-Article 1.0
Author-Name: Ram A. Cnaan
Author-X-Name-First: Ram A.
Author-X-Name-Last: Cnaan
Title: Valuing the Contribution of Urban Religious Congregations
Abstract:
Abstract Nonprofit organizations are known to be
beneficial to society but to date no systematic valuation of their
contribution has been attempted. The aim of this article is to advance our
ability to quantify the known externalities of nonprofit organizations
using the case of urban American local religious congregations. Data from
two studies in Philadelphia and Wilmington as well as numerous secondary
sources are used to advance the study of valuing the contribution of local
religious congregations. This is a first comprehensive attempt to value
the overall positive externalities of local religious congregations as a
means to assess their societal value.
Journal: Public Management Review
Pages: 641-662
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030902798305
File-URL: http://hdl.handle.net/10.1080/14719030902798305
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:641-662
Template-Type: ReDIF-Article 1.0
Author-Name: Andrew J. Noblet
Author-X-Name-First: Andrew J.
Author-X-Name-Last: Noblet
Author-Name: John J. Rodwell
Author-X-Name-First: John J.
Author-X-Name-Last: Rodwell
Title: Identifying the Predictors of Employee Health and Satisfaction in an Npm Environment
Abstract:
Abstract The Demand-Control-Support (DCS) model is
investigated in the context of police officers working within an
organization that has relatively widespread uptake of New Public
Management (NPM) practices. A survey of 479 police officers from two
geographic regions was undertaken and the results indicate that the DCS
offers a simple, yet powerful, framework for identifying the conditions to
be managed in an NPM-oriented environment. Job control and work-based
support predict all four target variables, strengthening the view that
decision-making latitude and support from supervisors and colleagues
represent critical resources for promoting the well-being, satisfaction
and commitment of public sector employees.
Journal: Public Management Review
Pages: 663-683
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030902798214
File-URL: http://hdl.handle.net/10.1080/14719030902798214
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:663-683
Template-Type: ReDIF-Article 1.0
Author-Name: Lars Tummers
Author-X-Name-First: Lars
Author-X-Name-Last: Tummers
Author-Name: Victor Bekkers
Author-X-Name-First: Victor
Author-X-Name-Last: Bekkers
Author-Name: Bram Steijn
Author-X-Name-First: Bram
Author-X-Name-Last: Steijn
Title: Policy Alienation of Public Professionals
Abstract:
Abstract Today, many public professionals feel estranged
from the policy programmes they implement; that is, they experience
‘policy alienation’. This is of concern as, for satisfactory
implementation, some identification with the policy is required. We
conceptualize policy alienation based on the sociological concept of work
alienation, and show how this can be used in policy implementation
research. Studying a Dutch case of professionals implementing a new work
disability decree, we observe how NPM practices increase policy alienation
because of a perceived dysfunctional focus on efficiency and results. A
large number of policy changes and stricter implementation rules further
increased policy alienation.
Journal: Public Management Review
Pages: 685-706
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030902798230
File-URL: http://hdl.handle.net/10.1080/14719030902798230
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:685-706
Template-Type: ReDIF-Article 1.0
Author-Name: Anthony Wall
Author-X-Name-First: Anthony
Author-X-Name-Last: Wall
Author-Name: Ciaran Connolly
Author-X-Name-First: Ciaran
Author-X-Name-Last: Connolly
Title: The Private Finance Initiative
Abstract:
Abstract This article considers the development of the
Private Finance Initiative (PFI) and contends that it is now deeply
embedded and intertwined in policies to renew and modernize the United
Kingdom's public services. After briefly reviewing prior research based
upon the themes proposed by Broadbent and Laughlin (1999), this article
suggests a new research agenda to reflect how the PFI has matured and
developed in recent years.
Journal: Public Management Review
Pages: 707-724
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030902798172
File-URL: http://hdl.handle.net/10.1080/14719030902798172
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:707-724
Template-Type: ReDIF-Article 1.0
Author-Name: Peter Wills
Author-X-Name-First: Peter
Author-X-Name-Last: Wills
Title: Managing Government Property Assets: International Experiences
Journal: Public Management Review
Pages: 725-728
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030902989623
File-URL: http://hdl.handle.net/10.1080/14719030902989623
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:725-728
Template-Type: ReDIF-Article 1.0
Author-Name: Steve Martin
Author-X-Name-First: Steve
Author-X-Name-Last: Martin
Title: Understanding Public Management
Journal: Public Management Review
Pages: 728-730
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030903162188
File-URL: http://hdl.handle.net/10.1080/14719030903162188
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:728-730
Template-Type: ReDIF-Article 1.0
Author-Name: Gillian Wright
Author-X-Name-First: Gillian
Author-X-Name-Last: Wright
Title: Managing to Improve Public Services
Journal: Public Management Review
Pages: 730-731
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030903162204
File-URL: http://hdl.handle.net/10.1080/14719030903162204
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:730-731
Template-Type: ReDIF-Article 1.0
Author-Name: David Lowery
Author-X-Name-First: David
Author-X-Name-Last: Lowery
Title: Microeconomics for Public Managers
Journal: Public Management Review
Pages: 731-733
Issue: 5
Volume: 11
Year: 2009
Month: 9
X-DOI: 10.1080/14719030903162220
File-URL: http://hdl.handle.net/10.1080/14719030903162220
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:11:y:2009:i:5:p:731-733
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: Delivering Public Services: Time for a new theory?
Journal: Public Management Review
Pages: 1-10
Issue: 1
Volume: 12
Year: 2010
Month: 1
X-DOI: 10.1080/14719030903495232
File-URL: http://hdl.handle.net/10.1080/14719030903495232
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:1-10
Template-Type: ReDIF-Article 1.0
Author-Name: Kristof Steyvers
Author-X-Name-First: Kristof
Author-X-Name-Last: Steyvers
Author-Name: Herwig Reynaert
Author-X-Name-First: Herwig
Author-X-Name-Last: Reynaert
Author-Name: Thomas Block
Author-X-Name-First: Thomas
Author-X-Name-Last: Block
Title: Team Work or Territorial War?
Abstract:
Abstract This article studies the extent to which the
newly created figure of the management team in local government in
Flanders might lead to changes in administrative conduct. It uses a new
institutionalism perspective in three worlds of action to study the
mediating effect of meso-organizational and micro-individual factors on
macro-constitutional reform. The empirical analysis (based on an
assessment of the reform by the key acting municipal secretaries)
highlights the importance of meso-factors for change. Especially the
extent to which integrative thinking and independence from politics are
present in the administrative logic of appropriateness seems to matter.
This is complemented by micro-individual assumptions on the overall
improvement of the macro-constitutive framework of reform.
Journal: Public Management Review
Pages: 11-31
Issue: 1
Volume: 12
Year: 2010
Month: 1
X-DOI: 10.1080/14719030902798297
File-URL: http://hdl.handle.net/10.1080/14719030902798297
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:11-31
Template-Type: ReDIF-Article 1.0
Author-Name: Taejun Cho
Author-X-Name-First: Taejun
Author-X-Name-Last: Cho
Author-Name: Sue R. Faerman
Author-X-Name-First: Sue R.
Author-X-Name-Last: Faerman
Title: An Integrative Approach to Empowerment
Abstract:
Abstract While public organizations have focused on
structural empowerment as a strategy to reform public bureaucracies, there
is no consensus on the conceptualization or dimensionality of this
construct. In addition, public organizations have paid little attention to
the importance of psychological empowerment in their reform efforts. This
article examines the construct validity of multidimensional measures of
structural empowerment -- consisting of participative decision
making, feedback, and delegation -- and psychological
empowerment -- consisting of meaning, competence,
self-determination, and impact -- and develops an integrative
model of empowerment. A confirmatory factor analysis (CFA), conducted with
the data from a sample of 191 public employees, showed support for a
multifactor model that integrates the two types of empowerment.
Journal: Public Management Review
Pages: 33-51
Issue: 1
Volume: 12
Year: 2010
Month: 1
X-DOI: 10.1080/14719030902798610
File-URL: http://hdl.handle.net/10.1080/14719030902798610
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:33-51
Template-Type: ReDIF-Article 1.0
Author-Name: Ricardo Gomes
Author-X-Name-First: Ricardo
Author-X-Name-Last: Gomes
Author-Name: Joyce Liddle
Author-X-Name-First: Joyce
Author-X-Name-Last: Liddle
Author-Name: Luciana de Oliveira Miranda Gomes
Author-X-Name-First: Luciana
Author-X-Name-Last: de Oliveira Miranda Gomes
Title: Cross-Cultural Analysis of Stakeholder Identification in Municipal Districts
Abstract:
Abstract The purpose of this article is to present an
empirical, descriptive contribution to the literature on stakeholder
management in the area of local government decision making. The research
presented here examines the web of interactions, inter-connections and
influences on local government authorities in Brazil and England. It
provides a cross-cultural survey of Brazilian and English municipal
districts with data being analysed using statistical techniques
(Chi-squared is calculated to test for goodness of fit and Cronbach's
alpha to test reliability). The paper identifies two stakeholder lists for
the countries under investigation, and concludes that, despite cultural
differences between Brazil and England, there is convergence in the way
local government managers identify stakeholders. The empirical evidence
provided here supports the hypothesis that stakeholder identification is
very likely to be seen as a universal phenomenon. A comprehensive review
of the extant literature revealed that this research constitutes the very
first cross-cultural investigation that has focused on stakeholder
identification in the local government domain.
Journal: Public Management Review
Pages: 53-75
Issue: 1
Volume: 12
Year: 2010
Month: 1
X-DOI: 10.1080/14719030902800218
File-URL: http://hdl.handle.net/10.1080/14719030902800218
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:53-75
Template-Type: ReDIF-Article 1.0
Author-Name: Gill Harvey
Author-X-Name-First: Gill
Author-X-Name-Last: Harvey
Author-Name: Chris Skelcher
Author-X-Name-First: Chris
Author-X-Name-Last: Skelcher
Author-Name: Eileen Spencer
Author-X-Name-First: Eileen
Author-X-Name-Last: Spencer
Author-Name: Pauline Jas
Author-X-Name-First: Pauline
Author-X-Name-Last: Jas
Author-Name: Kieran Walshe
Author-X-Name-First: Kieran
Author-X-Name-Last: Walshe
Title: Absorptive Capacity in a Non-Market Environment
Abstract:
Abstract Improved performance by public sector
organizations is a political imperative in numerous countries. There are
particular challenges in turnaround of poorly performing organizations.
Theoretical explanations of the performance trajectories of public
organizations, and especially the causes of failure, highlight the
importance of knowledge processes, often from an organizational learning
perspective. Absorptive capacity provides an alternative way of theorizing
the relationships between organizational performance and knowledge
processes, derived from the resource-based view of the firm and the
broader concept of dynamic capabilities. The article reviews the
conceptual, theoretical, and methodological implications of applying
absorptive capacity to the performance of public organizations. It
concludes that the approach has value and presents a number of
propositions to be tested through empirical study, alongside some more
general challenges for researchers who wish to study the concept further.
The high political salience of public organizations' performance, and the
costs of failure, mandates a major research effort on these issues.
Journal: Public Management Review
Pages: 77-97
Issue: 1
Volume: 12
Year: 2010
Month: 1
X-DOI: 10.1080/14719030902817923
File-URL: http://hdl.handle.net/10.1080/14719030902817923
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:77-97
Template-Type: ReDIF-Article 1.0
Author-Name: Shlomo Mizrahi
Author-X-Name-First: Shlomo
Author-X-Name-Last: Mizrahi
Author-Name: Eran Vigoda-Gadot
Author-X-Name-First: Eran
Author-X-Name-Last: Vigoda-Gadot
Author-Name: Nissim Cohen
Author-X-Name-First: Nissim
Author-X-Name-Last: Cohen
Title: Trust, Participation and Performance
Abstract:
Abstract This article studies the possible impact of
citizen and worker participation in decision making (PDM) in the Israeli
National Insurance Institute (INI) on the perceived performance of this
organization, and trust in it. Such an impact is expected according to the
rationales suggested by the New Public Management (NPM) approach. The
findings show that customers and employees of the INI correlate trust with
performance and outcomes much more than with participation in
decision-making processes. We suggest a potential explanation for the weak
relationship between PDM and trust based on the idea of alternative
politics and segments of the political culture.
Journal: Public Management Review
Pages: 99-126
Issue: 1
Volume: 12
Year: 2010
Month: 1
X-DOI: 10.1080/14719030902817949
File-URL: http://hdl.handle.net/10.1080/14719030902817949
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:99-126
Template-Type: ReDIF-Article 1.0
Author-Name: Céline Desmarais
Author-X-Name-First: Céline
Author-X-Name-Last: Desmarais
Author-Name: Emmanuel Abord de Chatillon
Author-X-Name-First: Emmanuel
Author-X-Name-Last: Abord de Chatillon
Title: Are There Still Differences Between the Roles of Private and Public Sector Managers?1
Abstract:
Abstract In France, the differences between public and
private organizations seem to have been reduced by the ubiquity of some
management tools and approaches, and, at the same time, highlighted by the
political environment, stereotypes, and negative perceptions of French
public management. Given this confusion, systematic empirical studies are
needed to determine the degree of convergence, if any, between management
in the public and private sectors. The present study analyzed a survey of
908 managers, in order to determine whether differences in managerial
practices still exist. Our results show that some differences do persist,
although they are relatively small.
Journal: Public Management Review
Pages: 127-149
Issue: 1
Volume: 12
Year: 2010
Month: 1
X-DOI: 10.1080/14719030902817931
File-URL: http://hdl.handle.net/10.1080/14719030902817931
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:127-149
Template-Type: ReDIF-Article 1.0
Author-Name: Michael Macaulay
Author-X-Name-First: Michael
Author-X-Name-Last: Macaulay
Title: Governance in Dark Times
Journal: Public Management Review
Pages: 151-154
Issue: 1
Volume: 12
Year: 2010
Month: 1
X-DOI: 10.1080/14719030903429504
File-URL: http://hdl.handle.net/10.1080/14719030903429504
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:151-154
Template-Type: ReDIF-Article 1.0
Author-Name: Kelly LeRoux
Author-X-Name-First: Kelly
Author-X-Name-Last: LeRoux
Title: Out of Reach: Place, Poverty, and the New American Welfare State
Journal: Public Management Review
Pages: 154-156
Issue: 1
Volume: 12
Year: 2010
Month: 1
X-DOI: 10.1080/14719030903429512
File-URL: http://hdl.handle.net/10.1080/14719030903429512
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:154-156
Template-Type: ReDIF-Article 1.0
Author-Name: Susan Webb Yackee
Author-X-Name-First: Susan Webb
Author-X-Name-Last: Yackee
Title: Teaching, Tasks, and Trust
Journal: Public Management Review
Pages: 156-159
Issue: 1
Volume: 12
Year: 2010
Month: 1
X-DOI: 10.1080/14719030903429520
File-URL: http://hdl.handle.net/10.1080/14719030903429520
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:1:p:156-159
Template-Type: ReDIF-Article 1.0
Author-Name: Koen Verhoest
Author-X-Name-First: Koen
Author-X-Name-Last: Verhoest
Author-Name: Paola Mattei
Author-X-Name-First: Paola
Author-X-Name-Last: Mattei
Title: Special Issue on ‘Welfare governance reforms and effects in the Post-Golden Age’
Journal: Public Management Review
Pages: 163-171
Issue: 2
Volume: 12
Year: 2010
Month: 3
X-DOI: 10.1080/14719031003616024
File-URL: http://hdl.handle.net/10.1080/14719031003616024
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:163-171
Template-Type: ReDIF-Article 1.0
Author-Name: Paul Pennings
Author-X-Name-First: Paul
Author-X-Name-Last: Pennings
Title: Exploring Variations in the Political Discourse on Public Sector Reforms, 1981--2005
Abstract:
Abstract This article explores the patterned variations in
the references in election manifestos of political parties in OECD
countries to market-oriented reforms of the public sector, irrespective
whether these references are in favour of these reforms or not. It is
expected that these variations are structured by institutional features
which are related to national, partisan and sectoral differences. The
empirical analysis shows that the national differences between parties are
influenced by their membership of ‘families of nations’
since the adoption of market principles is expected to be ideologically
more acceptable in, for example, the Anglo-Saxon world than in
Scandinavia. The recent differences between the main party groups are
modest, which means that these reforms have become equally
‘important’ for the established party families that dominate
the governments in the selected OECD countries. The differences between
policy sectors are partly due to their relation with the welfare state.
Most references to reforms are made in the policy sector infrastructure
which reflects the numerous attempts to liberalize and privatize this
sector. The increase of references to reforms in some sectors that are
related to the welfare state (e.g. social affairs and health care) does
not coincide with less public expenditures due to the path dependency of
spending in these sectors. The diffusion of public sector reforms does not
lead to convergence between parties in the sense that national, partisan
and sectoral differences become smaller over time.
Journal: Public Management Review
Pages: 173-190
Issue: 2
Volume: 12
Year: 2010
Month: 3
X-DOI: 10.1080/14719031003616073
File-URL: http://hdl.handle.net/10.1080/14719031003616073
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:173-190
Template-Type: ReDIF-Article 1.0
Author-Name: Ståle Opedal
Author-X-Name-First: Ståle
Author-X-Name-Last: Opedal
Author-Name: Hilmar Rommetvedt
Author-X-Name-First: Hilmar
Author-X-Name-Last: Rommetvedt
Title: From Politics to Management -- or More Politics?
Abstract:
Abstract Public sector reforms in numerous countries have
been inspired by ideas of New Public Management. Politicians are advised
to keep an arm's length distance, giving administrators and managers more
autonomy. This article analyses the impact of recent hospital reforms in
Denmark, Norway and the United Kingdom on the involvement of MPs in
hospital-related matters. The authors argue that reforms need to be
analysed not only with respect to political-administrative relations but
also to the allocation of political-democratic authority. The analyses
show that parliamentary questioning on hospital matters is not restrained
by managerialist reforms.
Journal: Public Management Review
Pages: 191-212
Issue: 2
Volume: 12
Year: 2010
Month: 3
X-DOI: 10.1080/14719031003616115
File-URL: http://hdl.handle.net/10.1080/14719031003616115
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:191-212
Template-Type: ReDIF-Article 1.0
Author-Name: Alexander Haarmann
Author-X-Name-First: Alexander
Author-X-Name-Last: Haarmann
Author-Name: Tanja Klenk
Author-X-Name-First: Tanja
Author-X-Name-Last: Klenk
Author-Name: Philine Weyrauch
Author-X-Name-First: Philine
Author-X-Name-Last: Weyrauch
Title: Exit, Choice -- and What About Voice?
Abstract:
Abstract The challenges of the post-golden age of the
welfare state have led to reforms, which also concern the governance of
welfare organizations. Linking public administration and social policy
research, the article sheds light on the transformation of health
insurance administration in the three corporatist welfare states Germany,
France, and the Netherlands. The article concentrates on stakeholder
participation via boards. The findings are assessed using an analytical
framework based on the trichotomy exit, choice, and voice, which is a
further development of the work of Albert O. Hirschman (1970). The article
shows that the dimension of public involvement (‘collective
voice’), although in urgent need of adaption, has been neglected in
the process of reforms, especially in Germany and France.
Journal: Public Management Review
Pages: 213-231
Issue: 2
Volume: 12
Year: 2010
Month: 3
X-DOI: 10.1080/14719031003616289
File-URL: http://hdl.handle.net/10.1080/14719031003616289
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:213-231
Template-Type: ReDIF-Article 1.0
Author-Name: Ana Isabel Melo
Author-X-Name-First: Ana Isabel
Author-X-Name-Last: Melo
Author-Name: Cláudia S. Sarrico
Author-X-Name-First: Cláudia S.
Author-X-Name-Last: Sarrico
Author-Name: Zoe Radnor
Author-X-Name-First: Zoe
Author-X-Name-Last: Radnor
Title: The Influence of Performance Management Systems on Key Actors in Universities
Abstract:
Abstract The aim of this article is to understand to what
extent the introduction of performance management systems has affected the
roles and influences of the key actors in the governance of universities,
especially the role of academics, and whether or not the introduction of
these systems has altered accountability regimes within universities.
Results from a high performing English university show that, in spite of a
substantial increase in the measurement of performance in most areas,
there seems to be a lack of action, especially regarding individual
performance. In relation to the key actors in the governance of the
university, it is clear that they are now held more accountable,
especially in a managerial way, mainly resulting from pressures coming
both from the State and the market, and their roles have changed.
Journal: Public Management Review
Pages: 233-254
Issue: 2
Volume: 12
Year: 2010
Month: 3
X-DOI: 10.1080/14719031003616479
File-URL: http://hdl.handle.net/10.1080/14719031003616479
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:233-254
Template-Type: ReDIF-Article 1.0
Author-Name: Morten Balle Hansen
Author-X-Name-First: Morten Balle
Author-X-Name-Last: Hansen
Title: Marketization and Economic Performance
Abstract:
Abstract The public management reforms of the past three
decades have been characterized by organizational innovations usually
associated with New Public Management (NPM) and reinventing government. In
particular, neoliberal ideas of strengthening market mechanisms in the
public sector have been prominent. In the empirical literature focusing on
the consequences of marketization, most studies have examined technical
services such as refuse collection while very few have focused on the
social sector. In this article, an example of the general trend towards
marketization conducted within the social sector is analysed. A reform
enforcing compulsory competitive tendering in homecare for elderly people
in Denmark is analysed and its relation to measures of economic
performance is explored. Two competing models of marketization are
contrasted in the analysis: a problem solving model inspired by public
choice ideology, in which marketization processes are seen as driven by
work-related concerns for efficiency and performance, and a macro
phenomenological institutional model, in which innovation processes are
seen as driven by factors related to hegemonic ideologies, legitimacy
concerns and coercive enforcement. Very little impact on economic
performance is found, which lends support to an institutional
interpretation of the findings.
Journal: Public Management Review
Pages: 255-274
Issue: 2
Volume: 12
Year: 2010
Month: 3
X-DOI: 10.1080/14719031003616644
File-URL: http://hdl.handle.net/10.1080/14719031003616644
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:255-274
Template-Type: ReDIF-Article 1.0
Author-Name: Annick Willem
Author-X-Name-First: Annick
Author-X-Name-Last: Willem
Author-Name: Ans De Vos
Author-X-Name-First: Ans
Author-X-Name-Last: De Vos
Author-Name: Marc Buelens
Author-X-Name-First: Marc
Author-X-Name-Last: Buelens
Title: Comparing Private and Public Sector Employees' Psychological Contracts
Abstract:
Abstract To study whether public sector employees are a
different type of employee with different expectations than the private
sector employees, we look at differences in the generic dimensions of
their psychological contract. Data from a survey of 4956 Belgian employees
show that, compared to private sector employees, public sector employees
attach less importance to career development opportunities and financial
rewards promises, and perceive these promises as less fulfilled. They also
perceive social atmosphere and work--life balance as less fulfilled.
Furthermore, we observed significant gender differences in the importance
and fulfilment of the psychological contract.
Journal: Public Management Review
Pages: 275-302
Issue: 2
Volume: 12
Year: 2010
Month: 3
X-DOI: 10.1080/14719031003620323
File-URL: http://hdl.handle.net/10.1080/14719031003620323
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:2:p:275-302
Template-Type: ReDIF-Article 1.0
Author-Name: Rhys Andrews
Author-X-Name-First: Rhys
Author-X-Name-Last: Andrews
Author-Name: George Boyne
Author-X-Name-First: George
Author-X-Name-Last: Boyne
Title: Better Public Services
Abstract:
Abstract In this article we argue that public management
scholars share a purpose that goes beyond scientific understanding of
managerial and organizational behaviour and outcomes. A widespread, if
seldom explicitly articulated, assumption in the field is that public
management research can contribute to better public services, either by
offering theoretical critiques of governmental reforms or providing
empirical evidence on ‘what works’. In this sense, public
management aspires to the status of a ‘design science’ that
seeks not only to explain how public services are managed, but also to
draw conclusions on how their management arrangements can be improved.
Journal: Public Management Review
Pages: 307-321
Issue: 3
Volume: 12
Year: 2010
Month: 5
X-DOI: 10.1080/14719030903286656
File-URL: http://hdl.handle.net/10.1080/14719030903286656
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:307-321
Template-Type: ReDIF-Article 1.0
Author-Name: Martin Powell
Author-X-Name-First: Martin
Author-X-Name-Last: Powell
Author-Name: Ian Greener
Author-X-Name-First: Ian
Author-X-Name-Last: Greener
Author-Name: Isabelle Szmigin
Author-X-Name-First: Isabelle
Author-X-Name-Last: Szmigin
Author-Name: Shane Doheny
Author-X-Name-First: Shane
Author-X-Name-Last: Doheny
Author-Name: Nick Mills
Author-X-Name-First: Nick
Author-X-Name-Last: Mills
Title: Broadening the Focus of Public Service Consumerism
Abstract:
Abstract The figure of the consumer has been central to
the UK New Labour government's approach to reforming public services.
However, this article is critical of the narrow debate of the Government
and its critics around the consumer as chooser. It aims to broaden the
debate by drawing attention to relatively neglected historical,
geographical and conceptual material on consumerism in order to present a
wider view of the consumer of public services.
Journal: Public Management Review
Pages: 323-339
Issue: 3
Volume: 12
Year: 2010
Month: 5
X-DOI: 10.1080/14719030903286615
File-URL: http://hdl.handle.net/10.1080/14719030903286615
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:323-339
Template-Type: ReDIF-Article 1.0
Author-Name: Laurence J. O'Toole
Author-X-Name-First: Laurence J.
Author-X-Name-Last: O'Toole
Author-Name: Kenneth J. Meier
Author-X-Name-First: Kenneth J.
Author-X-Name-Last: Meier
Title: In Defense of Bureaucracy
Abstract:
Abstract Managerial capacity, meant as available potential
for managerial resources to be deployed when needed, can be considered
‘slack’ in a public organization during normal times, but
recent developments in the research literature of public administration
suggest that such capacity can sometimes contribute to public program
performance. Does managerial capacity help to dampen or eliminate the
effects of sizeable and negative budget shocks on the outcomes of public
organizations? This question is investigated in a set of 1,000
organizations over an eight-year period. For the most part, and largely
due to managerial adjustments, budgetary shocks of 10 percent or more have
only limited or no negative impacts on performance in the short term. They
do, however, cause a drop in performance for certain outcome measures,
both immediately and in the following year. Sufficient managerial
capacity, however, mitigates these negative performance effects. The
findings point toward a key question with which public managers must
wrestle: how to balance the costs of slack against the benefits that
capacity-as-slack can generate when environmental shocks threaten to
disrupt the operation of public programs.
Journal: Public Management Review
Pages: 341-361
Issue: 3
Volume: 12
Year: 2010
Month: 5
X-DOI: 10.1080/14719030903286599
File-URL: http://hdl.handle.net/10.1080/14719030903286599
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:341-361
Template-Type: ReDIF-Article 1.0
Author-Name: Liisa Häikiö
Author-X-Name-First: Liisa
Author-X-Name-Last: Häikiö
Title: The Diversity of Citizenship and Democracy in Local Public Management Reform
Abstract:
Abstract This article conceptualizes the diversity of
citizenship and democracy in urban settings by studying the cultural and
discursive structures of local public management reform. The reform in
question is founded on the ideas of new public management. It has been
suggested that in these kinds of reforms, citizens are transformed into
consumers. However, this discursive case study shows that this is a
simplistic and narrow view by conceptualizing the ways in which people's
positions and democracy are interpreted locally. Definitions of local
citizenship and democracy are framed simultaneously by multiple
discourses, both local and global, yielding a local mixture of
citizenship, consumerism and clientism. Representative, expert,
participatory and user democracy are all present in the cultural
structures of the plans for local government reform, but discourses that
afford powerful positions to local citizens remain marginal. Citizens are
not identified as being extensively involved in urban governance
practices. A strengthening of political agency requires that diverse
positions of local citizens and forms of democracy are considered in
relation to each other and in relation to power structures and resources.
Journal: Public Management Review
Pages: 363-384
Issue: 3
Volume: 12
Year: 2010
Month: 5
X-DOI: 10.1080/14719030903286649
File-URL: http://hdl.handle.net/10.1080/14719030903286649
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:363-384
Template-Type: ReDIF-Article 1.0
Author-Name: Adina Iulia Dudau
Author-X-Name-First: Adina Iulia
Author-X-Name-Last: Dudau
Author-Name: Laura McAllister
Author-X-Name-First: Laura
Author-X-Name-Last: McAllister
Title: Developing Collaborative Capabilities by Fostering Diversity in Organizations
Abstract:
Abstract This article considers some of the risks
associated with multi-agency working, especially barriers to collaboration
within partnerships between public agencies and their core professions.
The article explores the hypothesis that an inability to act
collaboratively comes from a fundamental resistance to diversity, both
within and across organizational and professional boundaries. It uses a
case study of two interacting partnership settings from youth justice and
from safeguarding children and young people. The research examines how
better integrated, more diversity astute partnerships might act as a
catalyst for others to establish better collaboration.
Journal: Public Management Review
Pages: 385-402
Issue: 3
Volume: 12
Year: 2010
Month: 5
X-DOI: 10.1080/14719030903286623
File-URL: http://hdl.handle.net/10.1080/14719030903286623
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:385-402
Template-Type: ReDIF-Article 1.0
Author-Name: Sung Min Park
Author-X-Name-First: Sung Min
Author-X-Name-Last: Park
Title: The Effects of Personnel Reform Systems on Georgia State Employees' Attitudes
Abstract:
Abstract In order to maximize the value of human
resources, today's reformers have abandoned traditional merit systems,
calling instead for public personnel management systems based on a set of
new principles known as managerialism. The study at hand,
conceived within a principal--agent theoretical framework and using a
confirmatory factor analysis (CFA), a hierarchical regression model and a
structural equation model (SEM), probed four personnel reform effects in
the state of Georgia: (1) a monetary incentive system (i.e. a merit pay
system); (2) a performance monitoring system (i.e. a performance appraisal
system); (3) a knowledge incentive system (i.e. a training and development
system); and (3) a discretionary controlling system (i.e. an at-will
system). The research findings indicate that all four personnel reform
systems are directly and indirectly associated with organizational
consequences. Among these effects, discretionary controlling and
performance monitoring systems are most salient and are most effective at
enhancing the level of an agent's work motivation and job satisfaction as
well as decreasing their turnover intentions. Implications and limitations
of this research are also discussed.
Journal: Public Management Review
Pages: 403-437
Issue: 3
Volume: 12
Year: 2010
Month: 5
X-DOI: 10.1080/14719030903286631
File-URL: http://hdl.handle.net/10.1080/14719030903286631
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:403-437
Template-Type: ReDIF-Article 1.0
Author-Name: Tobias Jung
Author-X-Name-First: Tobias
Author-X-Name-Last: Jung
Title: Citizens, co-producers, customers, clients, captives? A critical review of consumerism and public services1
Abstract:
Abstract Consumerism and choice have become prominent
ideas in the design and delivery of public services. Often perceived as a
way to improve the quality and value of public services, potential
downsides and areas of concern that relate to a consumerist approach are
frequently ignored. This review essay takes a critical stance on the
application of a consumerist discourse to public service provision and
management by exploring four key areas of concern: definitional problems,
questions about the concept's transferability from a private to a public
sector setting, the problematic nature of ‘choice’, and
difficulties associated with implementing consumerist ideas within public
service contexts..
Journal: Public Management Review
Pages: 439-446
Issue: 3
Volume: 12
Year: 2010
Month: 5
X-DOI: 10.1080/14719031003787940
File-URL: http://hdl.handle.net/10.1080/14719031003787940
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:3:p:439-446
Template-Type: ReDIF-Article 1.0
Author-Name: James Guthrie
Author-X-Name-First: James
Author-X-Name-Last: Guthrie
Author-Name: Amanda Ball
Author-X-Name-First: Amanda
Author-X-Name-Last: Ball
Author-Name: Federica Farneti
Author-X-Name-First: Federica
Author-X-Name-Last: Farneti
Title: Advancing Sustainable Management of Public and Not For Profit Organizations
Abstract:
Abstract The article is located in the social and
environmental accounting research (SEAR) literature. A considerable body
of work in the SEAR literature investigates the accounting and management
practices and motives of businesses that report on their social,
environmental or sustainability impacts. The potential value that
researchers might derive in turning their attention to public services,
social, environmental or sustainability practices, however, has been
largely overlooked. The main objective of the article is to review
relevant literature and ideas concerning accounting and accountability as
key processes in advancing sustainability practices. The article also
reviews the contributions to this PMR Special Issue and draws several
conclusions.
Journal: Public Management Review
Pages: 449-459
Issue: 4
Volume: 12
Year: 2010
Month: 7
X-DOI: 10.1080/14719037.2010.496254
File-URL: http://hdl.handle.net/10.1080/14719037.2010.496254
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:449-459
Template-Type: ReDIF-Article 1.0
Author-Name: Jane Broadbent
Author-X-Name-First: Jane
Author-X-Name-Last: Broadbent
Author-Name: Richard Laughlin
Author-X-Name-First: Richard
Author-X-Name-Last: Laughlin
Author-Name: Ghazwa Alwani-Starr
Author-X-Name-First: Ghazwa
Author-X-Name-Last: Alwani-Starr
Title: Steering for Sustainability
Abstract:
Abstract This article seeks to bridge theory and practice.
It provides a theoretical model of steering that is used to explore the
practical issues of implementing changes to achieve sustainability in
Higher Education in England. The article highlights the importance of both
regulation and resource flows as mechanisms to drive change. It argues
that, unlike many changes imposed in the public services, achieving
sustainability is ‘regulative and amenable to substantive
justification’ and illustrates some changes that are being
developed by members of organizations without either regulatory push or
financial incentive. As well as describing the complexity of the levers of
change in this area, the article highlights that some large scale changes
are nevertheless dependent on the availability of financial resources.
Finally the article argues for Higher Education to be an exemplar and
leader of sustainability in public service delivery.
Journal: Public Management Review
Pages: 461-473
Issue: 4
Volume: 12
Year: 2010
Month: 7
X-DOI: 10.1080/14719037.2010.496257
File-URL: http://hdl.handle.net/10.1080/14719037.2010.496257
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:461-473
Template-Type: ReDIF-Article 1.0
Author-Name: Jeffrey Unerman
Author-X-Name-First: Jeffrey
Author-X-Name-Last: Unerman
Author-Name: Brendan O'Dwyer
Author-X-Name-First: Brendan
Author-X-Name-Last: O'Dwyer
Title: Ngo Accountability And Sustainability Issues In The Changing Global Environment
Abstract:
Abstract This article, based on a plenary lecture given at
the First International Conference on Sustainable Management of Public and
Not for Profit Organizations held at the University of Bologna, Forli
Campus, Italy in July 2009, provides an overview of issues in
non-governmental organization (NGO) accountability that are of particular
relevance in the current changing global context -- in
particular, a context combining economic slowdown and global warming.
Journal: Public Management Review
Pages: 475-486
Issue: 4
Volume: 12
Year: 2010
Month: 7
X-DOI: 10.1080/14719037.2010.496258
File-URL: http://hdl.handle.net/10.1080/14719037.2010.496258
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:475-486
Template-Type: ReDIF-Article 1.0
Author-Name: Riccardo Mussari
Author-X-Name-First: Riccardo
Author-X-Name-Last: Mussari
Author-Name: Patrizio Monfardini
Author-X-Name-First: Patrizio
Author-X-Name-Last: Monfardini
Title: Practices of Social Reporting in Public Sector and Non-profit Organizations
Abstract:
Abstract Social accounting and reporting practices are
widely adopted all over the world by various kinds of organizations. While
most of the literature focuses on private corporations, in recent years
several scholars have called for more attention to be directed towards
public and non-profit sectors' reporting practices. This article offers an
overview of the main peculiarities of social reporting with reference to
the Italian not-for-profit and public sectors. In particular, adopting an
Institutional Theory approach, the article discusses reasons that social
reporting practices demonstrate a process of convergence towards a
partially regulated framework.
Journal: Public Management Review
Pages: 487-492
Issue: 4
Volume: 12
Year: 2010
Month: 7
X-DOI: 10.1080/14719037.2010.496262
File-URL: http://hdl.handle.net/10.1080/14719037.2010.496262
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:487-492
Template-Type: ReDIF-Article 1.0
Author-Name: Luca Mazzara
Author-X-Name-First: Luca
Author-X-Name-Last: Mazzara
Author-Name: Daniela Sangiorgi
Author-X-Name-First: Daniela
Author-X-Name-Last: Sangiorgi
Author-Name: Benedetta Siboni
Author-X-Name-First: Benedetta
Author-X-Name-Last: Siboni
Title: Public Strategic Plans In Italian local Governments
Abstract:
Abstract Internationally, the concept of sustainability
development (SD) has been of increasing relevance since the Brundtland
report was published. The European Commission (EC) has published a variety
of documents that encourage member states to adopt SD strategies. This
article analyses fourteen voluntary contemporary strategic plans (SPs) of
Italian local governments (LGs) published on-line, in order to verify if
there is a sustainability development focus. Strategic planning is still
in its initial stage. Nevertheless, the study concluded that the group of
SPs analysed appears to be aligned with EC recommendations.
Journal: Public Management Review
Pages: 493-509
Issue: 4
Volume: 12
Year: 2010
Month: 7
X-DOI: 10.1080/14719037.2010.496264
File-URL: http://hdl.handle.net/10.1080/14719037.2010.496264
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:493-509
Template-Type: ReDIF-Article 1.0
Author-Name: Anna Lee Rowe
Author-X-Name-First: Anna Lee
Author-X-Name-Last: Rowe
Author-Name: James Guthrie
Author-X-Name-First: James
Author-X-Name-Last: Guthrie
Title: The Chinese Government's Formal Institutional Influence On Corporate Environmental Management
Abstract:
Abstract This article reports on part of a larger
empirical study examining senior managers' perceptions of corporate
environmental management (CEM) and reporting in China. ‘Coercive
government institutional involvement’ emerged as one of the major
influencing themes of CEM. The state regulatory regime has been perceived
by Chinese managers to be the most influential, most complex and least
predictable in terms of organizational environmental performance. The
study found that environmental management systems that work in developed
nations should not be directly transplanted to developing nations without
considering institutional contexts. Notwithstanding China's dynamic
economic boom and modernization, the State still exerts institutional
influence on CEM.
Journal: Public Management Review
Pages: 511-529
Issue: 4
Volume: 12
Year: 2010
Month: 7
X-DOI: 10.1080/14719037.2010.496265
File-URL: http://hdl.handle.net/10.1080/14719037.2010.496265
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:511-529
Template-Type: ReDIF-Article 1.0
Author-Name: John Dumay
Author-X-Name-First: John
Author-X-Name-Last: Dumay
Author-Name: James Guthrie
Author-X-Name-First: James
Author-X-Name-Last: Guthrie
Author-Name: Federica Farneti
Author-X-Name-First: Federica
Author-X-Name-Last: Farneti
Title: Gri Sustainability Reporting Guidelines For Public And Third Sector Organizations
Abstract:
Abstract This article provides a critique of the Global
Reporting Initiatives (GRI) guidelines, sustainability reporting (SR)
guidelines and also examines their applicability to public and third
sector organizations. The article finds that these guidelines promote a
‘managerialist’ approach to sustainability rather than an
ecological and eco-justice informed approach, potentially causing them to
fall into an evaluatory trap. This means that they do not contribute to
sustainability. Since public and third sector organizations have yet to
take up SR with the same fervour as the private sector, the opportunity
exists to learn from the critique of the use of the GRI reports in
practice. As such this article examines the implications of this finding
for public and third sector organizations. A conclusion is that there is
an opportunity for the GRI to develop guidelines further in line with
existing practice to increase their relevance and utility.
Journal: Public Management Review
Pages: 531-548
Issue: 4
Volume: 12
Year: 2010
Month: 7
X-DOI: 10.1080/14719037.2010.496266
File-URL: http://hdl.handle.net/10.1080/14719037.2010.496266
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:531-548
Template-Type: ReDIF-Article 1.0
Author-Name: Nonna Martinov-Bennie
Author-X-Name-First: Nonna
Author-X-Name-Last: Martinov-Bennie
Author-Name: Angela Hecimovic
Author-X-Name-First: Angela
Author-X-Name-Last: Hecimovic
Title: Assurance of Australian Natural Resource Management
Abstract:
Abstract This article traces the challenges encountered in
the development of appropriate guidance for an Australian public sector
organization embarking on meeting its legislated responsibility of
carrying out audits of natural resource management practices and
performance, a new and challenging field of audit. The evidence suggests
that the development of such guidance is complex, involving significant
research development and innovation in which the current array of existing
standards or guidance on sustainability and audit were of limited value.
Journal: Public Management Review
Pages: 549-565
Issue: 4
Volume: 12
Year: 2010
Month: 7
X-DOI: 10.1080/14719037.2010.496267
File-URL: http://hdl.handle.net/10.1080/14719037.2010.496267
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:4:p:549-565
Template-Type: ReDIF-Article 1.0
Author-Name: Brian William Head
Author-X-Name-First: Brian William
Author-X-Name-Last: Head
Title: Public Management Research
Abstract:
Abstract Are public management researchers sufficiently
addressing the contemporary challenges and changes in the real world of
public management, including the challenges identified by public
management practitioners themselves? If research is to be relevant for
senior public managers, it should engage with these contemporary trends
and challenges. The article thus raises some normative as well as
analytical aspects of research. Research effort should place considerable
weight on understanding and responding to the challenges articulated by
public management practitioners. This will enable researchers and
practitioners to navigate better the ‘swamp’ of complex and
wicked problems, rather than be content with theory-building on the
‘high ground’.
Journal: Public Management Review
Pages: 571-585
Issue: 5
Volume: 12
Year: 2010
Month: 9
X-DOI: 10.1080/14719031003633987
File-URL: http://hdl.handle.net/10.1080/14719031003633987
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:571-585
Template-Type: ReDIF-Article 1.0
Author-Name: Antonio F. Tavares
Author-X-Name-First: Antonio F.
Author-X-Name-Last: Tavares
Author-Name: Pedro J. Camões
Author-X-Name-First: Pedro J.
Author-X-Name-Last: Camões
Title: New Forms of Local Governance
Abstract:
Abstract This article seeks to identify which factors lead
local governments to use corporate public sector organizations,
particularly municipal corporations, for service delivery. The authors
argue that local officials trade off bureaucratic costs of in-house
production with agency costs of external delegation to municipal
corporations when deciding how to deliver local public services.
Econometric models are employed to test this explanation for the adoption
of municipal corporations by 278 Portuguese local governments. The results
indicate that organizational size, financial independency and fiscal
surplus, as well as ideological concerns and the activity of local
interest groups, drive choices of local governance structures.
Journal: Public Management Review
Pages: 587-608
Issue: 5
Volume: 12
Year: 2010
Month: 9
X-DOI: 10.1080/14719031003633193
File-URL: http://hdl.handle.net/10.1080/14719031003633193
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:587-608
Template-Type: ReDIF-Article 1.0
Author-Name: Celine Chew
Author-X-Name-First: Celine
Author-X-Name-Last: Chew
Title: Strategic Positioning And Organizational Adaptation In Social Enterprise Subsidiaries Of Voluntary Organizations
Abstract:
Abstract This article examines a new organizational form,
the community interest company (CIC), as a means for voluntary and
charitable organizations to embark on formalized social enterprise
activities in the UK. A combination of social, economic, legal and
strategic positioning factors has influenced charities to set up CICs as
social enterprise subsidiaries to complement their public service work.
CICs with charitable origins have relatively weak strategic positions,
which are distinct from those of their parent charities. This difference
creates tensions in the relationship between the CICs and their parent
charities, which have implications for the management of third sector
social enterprises.
Journal: Public Management Review
Pages: 609-634
Issue: 5
Volume: 12
Year: 2010
Month: 9
X-DOI: 10.1080/14719031003633961
File-URL: http://hdl.handle.net/10.1080/14719031003633961
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:609-634
Template-Type: ReDIF-Article 1.0
Author-Name: Adrian Sargeant
Author-X-Name-First: Adrian
Author-X-Name-Last: Sargeant
Author-Name: Jen Shang
Author-X-Name-First: Jen
Author-X-Name-Last: Shang
Author-Name: Haseeb Shabbir
Author-X-Name-First: Haseeb
Author-X-Name-Last: Shabbir
Title: The Social Marketing of Giving
Abstract:
Abstract Despite significant government efforts to bolster
individual philanthropy, giving by individuals (as a percentage of
household income) has remained remarkably static and participation in many
western countries is declining. This article explores the role that
governments might play in facilitating growth, from a social marketing
perspective. Drawing on research from multiple domains this article
proposes an easily accessible and actionable framework (1) to inform
public policy and (2) to guide further impactful academic research, with
the objective of increasing both participation in, and the monetary value
of, individual giving.
Journal: Public Management Review
Pages: 635-662
Issue: 5
Volume: 12
Year: 2010
Month: 9
X-DOI: 10.1080/14719031003633953
File-URL: http://hdl.handle.net/10.1080/14719031003633953
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:635-662
Template-Type: ReDIF-Article 1.0
Author-Name: James Downe
Author-X-Name-First: James
Author-X-Name-Last: Downe
Author-Name: Clive Grace
Author-X-Name-First: Clive
Author-X-Name-Last: Grace
Author-Name: Steve Martin
Author-X-Name-First: Steve
Author-X-Name-Last: Martin
Author-Name: Sandra Nutley
Author-X-Name-First: Sandra
Author-X-Name-Last: Nutley
Title: Theories Of Public Service Improvement
Abstract:
Abstract The use of performance auditing and inspection as
tools of public services reform is a key feature of contemporary public
management. In the UK, external assessments of organizational capacity and
performance play a pivotal role in attempts to drive public service
improvement. However significant differences have emerged between the
local government performance assessment frameworks which now operate in
England, Scotland and Wales. These reflect contrasting theories of
improvement and differences in the relationships between central
government, local authorities and audit bodies.
Journal: Public Management Review
Pages: 663-678
Issue: 5
Volume: 12
Year: 2010
Month: 9
X-DOI: 10.1080/14719031003633201
File-URL: http://hdl.handle.net/10.1080/14719031003633201
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:663-678
Template-Type: ReDIF-Article 1.0
Author-Name: Edward Deverell
Author-X-Name-First: Edward
Author-X-Name-Last: Deverell
Title: Flexibility and Rigidity in Crisis Management and Learning at Swedish Public Organizations
Abstract:
Abstract To date the relationship between crises,
organizational crisis management, and learning has been understudied. In
an effort to broaden theoretical understandings of the relation between
crisis and learning, this article analyses the crisis management and
learning processes of two public organizations during a sequence of two
failures. A framework of rigidity versus flexibility in response is
utilized in the analysis. The findings are discussed in relation to their
implications for the nexus between crisis and learning. The study
concludes by raising four hypotheses for further research.
Journal: Public Management Review
Pages: 679-700
Issue: 5
Volume: 12
Year: 2010
Month: 9
X-DOI: 10.1080/14719031003633946
File-URL: http://hdl.handle.net/10.1080/14719031003633946
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:679-700
Template-Type: ReDIF-Article 1.0
Author-Name: Ricardo Corrêa Gomes
Author-X-Name-First: Ricardo Corrêa
Author-X-Name-Last: Gomes
Author-Name: Joyce Liddle
Author-X-Name-First: Joyce
Author-X-Name-Last: Liddle
Author-Name: Luciana Oliveira Miranda Gomes
Author-X-Name-First: Luciana Oliveira Miranda
Author-X-Name-Last: Gomes
Title: A Five-Sided Model Of Stakeholder Influence
Abstract:
Abstract This article aims to contribute to stakeholder
theory by comparing the arena in which public managers make decisions. The
description is based on a cross-national investigation carried out in
England (2002) and in Brazil (2006). It offers descriptive and normative
contributions about how Brazilian and English public sector managers
perceive stakeholder influence. The analysis is depicted into a model that
helps to evaluate the effect of stakeholder influences on decision making.
According to this model, managers make decisions regulated, collaborated,
oriented, legitimized and inspected by some influential stakeholders that
need to be taken into account in their performance management.
Journal: Public Management Review
Pages: 701-724
Issue: 5
Volume: 12
Year: 2010
Month: 9
X-DOI: 10.1080/14719031003633979
File-URL: http://hdl.handle.net/10.1080/14719031003633979
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:701-724
Template-Type: ReDIF-Article 1.0
Author-Name: Patricia Jardim Palma
Author-X-Name-First: Patricia Jardim
Author-X-Name-Last: Palma
Author-Name: Miguel Pina e Cunha
Author-X-Name-First: Miguel Pina e
Author-X-Name-Last: Cunha
Author-Name: Miguel Pereira Lopes
Author-X-Name-First: Miguel Pereira
Author-X-Name-Last: Lopes
Title: The Best Of Two Worlds
Abstract:
Abstract Policies have been introduced in the public
sector to increase efficiency. Following a privatization, there is a split
between operational and strategic control. In this study, we explored how
a public organization restores its identity after losing its operational
structure. Based on a case study of a seaport, we found that when the
self-defining properties were lost, the organizational identity dissolved
into a managerial public identity. The organizational meaning that
provided security and guided behavior was lost and the new identity was
unable to serve as a provider of meaning. Implications for new public
management policy and practice are discussed.
Journal: Public Management Review
Pages: 725-746
Issue: 5
Volume: 12
Year: 2010
Month: 9
X-DOI: 10.1080/14719037.2010.490689
File-URL: http://hdl.handle.net/10.1080/14719037.2010.490689
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:725-746
Template-Type: ReDIF-Article 1.0
Author-Name: Brian Hunt
Author-X-Name-First: Brian
Author-X-Name-Last: Hunt
Title: Risk and Crisis Management in the Public Sector
Journal: Public Management Review
Pages: 747-751
Issue: 5
Volume: 12
Year: 2010
Month: 9
X-DOI: 10.1080/14719037.2010.512202
File-URL: http://hdl.handle.net/10.1080/14719037.2010.512202
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:747-751
Template-Type: ReDIF-Article 1.0
Author-Name: Charles Conteh
Author-X-Name-First: Charles
Author-X-Name-Last: Conteh
Title: Transcending New Public Management: The Transformation of Public Sector Reforms
Journal: Public Management Review
Pages: 751-754
Issue: 5
Volume: 12
Year: 2010
Month: 9
X-DOI: 10.1080/14719037.2010.512445
File-URL: http://hdl.handle.net/10.1080/14719037.2010.512445
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:5:p:751-754
Template-Type: ReDIF-Article 1.0
Author-Name: Julian Seymour Gould-Williams
Author-X-Name-First: Julian Seymour
Author-X-Name-Last: Gould-Williams
Author-Name: Mark Gatenby
Author-X-Name-First: Mark
Author-X-Name-Last: Gatenby
Title: The Effects Of Organizational Context And Teamworking Activities On Performance Outcomes
Abstract:
Abstract This article seeks to evaluate the effects of
organizational context and teamworking activities on the performance
outcomes of public sector workers. Ability, Motivation and Opportunity
(AMO) theory is used as the basis of this study in which it is predicted
that employees' ability, motivation and opportunities to participate will
affect organizational performance. Procter and Mueller's (2000) framework
is used to identify relevant HR contextual features, namely discretionary
rewards, appraisal, training and development, industrial relations and
organizational culture. Data based on the 2003 Local Government Workplace
Survey (N = 3,165) were used to test six
research hypotheses and related sub-hypotheses. The findings show that
individually, the effects of organizational context and teamworking
activities were as hypothesized and consistent with AMO theory. However,
the interaction effects were far less pronounced in that they were either
non-significant or negative, with the exception of the interaction term
teamworking X appraisal, which positively predicted organizational
commitment. However, the teamworking X appraisal interaction also led to
increased stress, something we consider to be a ‘sting in the
tail’ for workers. Thus we argue that even though the interaction
effects of teamworking and organizational context are minimal, the
individual effects contribute to enhanced worker attitudes and perceived
organizational performance.
Journal: Public Management Review
Pages: 759-787
Issue: 6
Volume: 12
Year: 2010
Month: 11
X-DOI: 10.1080/14719037.2010.488862
File-URL: http://hdl.handle.net/10.1080/14719037.2010.488862
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:759-787
Template-Type: ReDIF-Article 1.0
Author-Name: Jeannette Taylor
Author-X-Name-First: Jeannette
Author-X-Name-Last: Taylor
Title: Graduate Recruitment In the Australian Public Sector
Abstract:
Abstract What are the main factors in the public sector
workplace that are likely to attract university graduates to seek public
sector employment? This research on final-year Australian university
students examines the importance that they attach to three areas in the
workplace -- extrinsic rewards, intrinsic rewards and line
managers -- and the reasons behind their views. This article
utilizes the psychological contract theory to help explain their
expectations about the availability of these three factors by prospective
employers. It also analyses whether their emphasis on these three factors
are shaped by disciplinary background and prior employment experience.
Journal: Public Management Review
Pages: 789-809
Issue: 6
Volume: 12
Year: 2010
Month: 11
X-DOI: 10.1080/14719037.2010.488864
File-URL: http://hdl.handle.net/10.1080/14719037.2010.488864
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:789-809
Template-Type: ReDIF-Article 1.0
Author-Name: Helen Dickinson
Author-X-Name-First: Helen
Author-X-Name-Last: Dickinson
Author-Name: Jon Glasby
Author-X-Name-First: Jon
Author-X-Name-Last: Glasby
Title: ‘Why Partnership Working Doesn't Work’
Abstract:
Abstract English public services in general (and health
and social care in particular) have become increasingly dominated by the
notion of partnership working. Despite this, more recent years have seen
something of a reaction against partnerships. This article reviews lessons
learned from a case study of a forensic mental health partnership, arguing
that the service in question reveals a number of common pitfalls in terms
of the way that partnerships are established and put into practice. In
many ways, this was not the fault of the case study partnership, but the
product of the wider institutional context in which health and social care
partnerships have been developed and promoted. Ultimately, the article
suggests some additions to the partnership theoretical literature, before
concluding that the current concept of partnership working may lose
credibility without additional work to clarify its meaning and
contribution.
Journal: Public Management Review
Pages: 811-828
Issue: 6
Volume: 12
Year: 2010
Month: 11
X-DOI: 10.1080/14719037.2010.488861
File-URL: http://hdl.handle.net/10.1080/14719037.2010.488861
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:811-828
Template-Type: ReDIF-Article 1.0
Author-Name: Avantika Singh
Author-X-Name-First: Avantika
Author-X-Name-Last: Singh
Author-Name: Gyan Prakash
Author-X-Name-First: Gyan
Author-X-Name-Last: Prakash
Title: Public--Private Partnerships in Health Services Delivery
Abstract:
Abstract In this article, we conceptualize public--private
partnerships (PPPs) from a network organizations perspective, and apply
interorganizational relations (IOR) to study fifteen PPPs in a district
health system in the state of Rajasthan in India. We find that the
Government occupies a dominant position in the network because of the
centrality of its functions, authority and control over resources and
information. There is greater reliance on formal mechanisms of
co-ordination. For effective network governance, it is imperative to
reduce the power asymmetry, develop horizontal co-ordination, trust and
social capital, and enhance public managers’ capacity for
effectively managing interorganizational relationships.
Journal: Public Management Review
Pages: 829-856
Issue: 6
Volume: 12
Year: 2010
Month: 11
X-DOI: 10.1080/14719037.2010.488860
File-URL: http://hdl.handle.net/10.1080/14719037.2010.488860
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:829-856
Template-Type: ReDIF-Article 1.0
Author-Name: Dirk J. Wolfson
Author-X-Name-First: Dirk J.
Author-X-Name-Last: Wolfson
Title: Situational Contracting as a Mode of Governance
Abstract:
Abstract This article introduces the option to make
individual access to excludable public benefits conditional on
ascertainable efforts to limit claims. Contracts are situational when
front-line staff are mandated to allow for differences in the ability to
perform of their counterparts and to offer customized enabling facilities
to improve capabilities. Degrees of freedom and transaction costs are
controlled through political guidance in protocols, on the basis of
apply-or-explain. Situational contracting reveals individual preference,
reduces opportunism, furthers trust and induces open innovation. The
article presents results of an early application in The Netherlands.
Journal: Public Management Review
Pages: 857-872
Issue: 6
Volume: 12
Year: 2010
Month: 11
X-DOI: 10.1080/14719037.2010.488866
File-URL: http://hdl.handle.net/10.1080/14719037.2010.488866
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:857-872
Template-Type: ReDIF-Article 1.0
Author-Name: Yin-Fang Zhang
Author-X-Name-First: Yin-Fang
Author-X-Name-Last: Zhang
Title: Towards Better Regulatory Governance?
Abstract:
Abstract This article looks at regulatory reform in
selected developing countries in Asia and Africa, by making use of the
data collected through two existing questionnaire surveys conducted in
2003 and 2007 respectively. It is found that regulatory reform in these
countries has not shifted from making ad hoc improvements to regulatory
structures to taking a systematic view of regulatory governance and the
means of promoting and enhancing it. For regulatory reform to improve
regulatory governance, changes should be brought to both formal and
informal institutions. Regulatory reform should also be integrated into
the general reform of the public administration.
Journal: Public Management Review
Pages: 873-891
Issue: 6
Volume: 12
Year: 2010
Month: 11
X-DOI: 10.1080/14719037.2010.488865
File-URL: http://hdl.handle.net/10.1080/14719037.2010.488865
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:873-891
Template-Type: ReDIF-Article 1.0
Author-Name: Adam Wellstead
Author-X-Name-First: Adam
Author-X-Name-Last: Wellstead
Author-Name: Richard Stedman
Author-X-Name-First: Richard
Author-X-Name-Last: Stedman
Title: Policy Capacity and Incapacity in Canada's Federal Government
Abstract:
Abstract Governments, world-wide, are preoccupied with
avoiding policy failure. A high level of policy capacity is considered one
indicator of addressing this issue. Canada is typical of most countries
where policy-related work tends to be centralized within its national
capital city (Ottawa). There have been criticisms that on-the-ground
perspectives are not conceded in policy decisions. Given the vast size and
the decentralization of power, very little research has been dedicated to
policy work conducted in its regions and whether it contributes to
strengthening policy capacity. This article employs eight key hypotheses
about contribution of Canadian regionally-based federal policy work to
policy capacity based upon data derived from a national survey. A
structural equation model (LISREL) is used to present the results. We find
that regional-based policy work currently does little to enhance policy
capacity. Policy work is divided along two distinct functional lines:
traditional policy analysis and ‘street-level’ bureaucracy.
The more engaging policy analysts belong to formal policy units which are
a critical aspect of stronger policy capacity. The second factor
contributing to policy capacity were attitudes towards the larger
political arena.
Journal: Public Management Review
Pages: 893-910
Issue: 6
Volume: 12
Year: 2010
Month: 11
X-DOI: 10.1080/14719037.2010.488863
File-URL: http://hdl.handle.net/10.1080/14719037.2010.488863
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Handle: RePEc:taf:pubmgr:v:12:y:2010:i:6:p:893-910
Template-Type: ReDIF-Article 1.0
Author-Name: Jenny Harrow
Author-X-Name-First: Jenny
Author-X-Name-Last: Harrow
Title: Governance and Isomorphism in Local Philanthropy
Abstract:
Abstract Governance issues facing local philanthropy are
explored from the perspectives of grantmaking foundations, governance
approaches sought locally and localized institutional vehicles, such as
community foundations. Case examples of philanthropic action and
governance issues are considered, in UK and Japanese contexts, and
advocacy of stakeholder approaches to governance of philanthropy reviewed.
The countervailing pressures of isomorphism as locally-based organizations
seek to legitimate their activities, are also considered. Finally,
reflections are offered on the advocacy for governance change from within
the foundation world; and on the future directions for research and
practice on governance in local philanthropy in demanding economic times.
Journal: Public Management Review
Pages: 1-20
Issue: 1
Volume: 13
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2010.501617
File-URL: http://hdl.handle.net/10.1080/14719037.2010.501617
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:1-20
Template-Type: ReDIF-Article 1.0
Author-Name: Yuko Suda
Author-X-Name-First: Yuko
Author-X-Name-Last: Suda
Title: For-Profit and Nonprofit Dynamics and Providers' Failures
Abstract:
Abstract Despite the assumption that privatization
promotes nonprofits' commercialization in the area of human services, it
was identified that, under the Long-Term Care Insurance (LTCI) system in
Japan, either the difference between for-profit and nonprofit providers
remained or for-profit providers behaved like nonprofits. This study
followed the LTCI providers for two years and demonstrated that the
pre-existing for-profit and nonprofit dynamics do not influence the
subsequent providers' failure patterns. It appeared that LTCI's highly
regulated environment mitigated selection pressure, and it led to
different provider failure patterns from what was predicted based on the
ecological evolutionary perspective of organizational theories.
Journal: Public Management Review
Pages: 21-42
Issue: 1
Volume: 13
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2010.501619
File-URL: http://hdl.handle.net/10.1080/14719037.2010.501619
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:21-42
Template-Type: ReDIF-Article 1.0
Author-Name: Rosario Laratta
Author-X-Name-First: Rosario
Author-X-Name-Last: Laratta
Title: Ethical Climate and Accountability in Nonprofit Organizations
Abstract:
Abstract In a study aimed at shedding new light on the
relationship between accountability and ethical climate in the nonprofit
sector, a survey was carried out on executive directors in two groups of
social services nonprofits in the UK and Japan. A close relationship was
found between the way in which they perceived statutory accountability
demands and their ability to identify downward accountability mechanisms
and ethical climate in relation to ‘independence’ and
‘law and codes’. These findings provide a preliminary
insight into the differences in the relationship between nonprofit
organizations and government in the two countries.
Journal: Public Management Review
Pages: 43-63
Issue: 1
Volume: 13
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2010.501620
File-URL: http://hdl.handle.net/10.1080/14719037.2010.501620
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:43-63
Template-Type: ReDIF-Article 1.0
Author-Name: Mike Wallace
Author-X-Name-First: Mike
Author-X-Name-Last: Wallace
Author-Name: Dermot O'Reilly
Author-X-Name-First: Dermot
Author-X-Name-Last: O'Reilly
Author-Name: Jonathan Morris
Author-X-Name-First: Jonathan
Author-X-Name-Last: Morris
Author-Name: Rosemary Deem
Author-X-Name-First: Rosemary
Author-X-Name-Last: Deem
Title: Public Service Leaders as ‘Change Agents’ -- for Whom?
Abstract:
Abstract This article examines how far senior staff in
English educational and health service organizations view themselves as
leaders who are ‘change agents’ for government-driven reform
and independent change agendas. The contribution of external leadership
development provision to shaping these self-perceptions is explored.
Special attention is paid to national leadership development bodies with
different degrees of formal association with government. Whatever this
relationship, such provision and other development support apparently
reinforced a strong sense of personal agency (choice of action) associated
with being a leader, empowering senior staff to adopt a modestly mediatory
stance towards both reform and leadership development provision.
Journal: Public Management Review
Pages: 65-93
Issue: 1
Volume: 13
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2010.501614
File-URL: http://hdl.handle.net/10.1080/14719037.2010.501614
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:65-93
Template-Type: ReDIF-Article 1.0
Author-Name: Richard M. Walker
Author-X-Name-First: Richard M.
Author-X-Name-Last: Walker
Author-Name: Claudia N. Avellaneda
Author-X-Name-First: Claudia N.
Author-X-Name-Last: Avellaneda
Author-Name: Frances S. Berry
Author-X-Name-First: Frances S.
Author-X-Name-Last: Berry
Title: Exploring The Diffusion Of Innovation Among High And Low Innovative Localities
Abstract:
Abstract Berry and Berry (1999, 2007) argue that diffusion
of policy innovations is driven by learning, competition, public pressure
or mandates from higher levels of authority. We undertake a first time
analysis of this whole framework and present three sub-studies of
innovation. First, we examine the drivers of total innovation. Second, we
assess whether the factors influencing the most innovative localities are
similar to or different from the factors impacting the low localities.
Finally, we disaggregate total innovation into three different innovation
types. Our findings, undertaken on a panel of English local governments
over four years, reveal that a majority of the diffusion drivers from
innovation and diffusion theory are indeed positively significant for
total innovation. However, local authorities that adopt higher and lower
levels of innovation than predicted do things differently while the
framework has limited applicability to types of management innovation. We
concluded that the Berry and Berry model is best suited to the analysis of
total innovation, but not as well suited to the analysis of different
types of innovation. We also outline a research agenda that might better
explain the diffusion of public policy and public management innovation
types than is captured by current literature.
Journal: Public Management Review
Pages: 95-125
Issue: 1
Volume: 13
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2010.501616
File-URL: http://hdl.handle.net/10.1080/14719037.2010.501616
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:95-125
Template-Type: ReDIF-Article 1.0
Author-Name: Erk P. Piening
Author-X-Name-First: Erk P.
Author-X-Name-Last: Piening
Title: Insights into the Process Dynamics of Innovation Implementation
Abstract:
Abstract In order to meet the needs of their multiple
stakeholders, public sector organizations are increasingly asked to
improve the efficiency and quality of their services. With this respect,
the implementation of innovations has been advocated as a means to
accomplish this challenging task. Empirical evidence reveals, however,
that organizations frequently struggle to implement innovations or fail to
achieve the intended benefits of adopted innovations. Despite widespread
interest in this issue, the literature does not provide convincing
explanations as to why this occurs, with implementation processes largely
treated as a ‘black box' in existing research. This article
addresses this research gap by analyzing the underlying dynamics that
shape implementation activities. A multiple case study design is used to
research into the implementation of a process innovation in five public
hospitals. The findings show substantial differences between the cases in
regard to implementation success which can be attributed to idiosyncratic
process dynamics.
Journal: Public Management Review
Pages: 127-157
Issue: 1
Volume: 13
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2010.501615
File-URL: http://hdl.handle.net/10.1080/14719037.2010.501615
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:127-157
Template-Type: ReDIF-Article 1.0
Author-Name: Agnes Akkerman
Author-X-Name-First: Agnes
Author-X-Name-Last: Akkerman
Author-Name: René Torenvlied
Author-X-Name-First: René
Author-X-Name-Last: Torenvlied
Title: Managing The Environment
Abstract:
Abstract The literature on network management in the
public sector reports positive effects of network activity on agency
performance. Current studies show however no differences between specific
types of contacts in an agency's environment. The present article adopts
an explorative design to study the different types of environmental actors
in the networks of nine colleges for nursing studies in the Netherlands. A
typology of environmental ties is introduced, and applied to the nine
cases. It appears that contacts to different types of actors reflect
different levels of ambition in the network management of the colleges.
The level of ambition in network management appears to be associated with
two indicators for college performance: it is positively associated with
diploma rate, and negatively associated with drop-out rates among
freshmen. These results are discussed with reference to the current
literature in public network management.
Journal: Public Management Review
Pages: 159-174
Issue: 1
Volume: 13
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2010.501618
File-URL: http://hdl.handle.net/10.1080/14719037.2010.501618
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:159-174
Template-Type: ReDIF-Article 1.0
Author-Name: Rich Callahan
Author-X-Name-First: Rich
Author-X-Name-Last: Callahan
Title: America's Engagement in Iraq: Insights and implications for public management research
Abstract:
Abstract There are lessons to be learned in the matter of
public management in Iraq and Afghanistan, especially in the importance of
the management cultures in which decisions are made. This review is of
four books, by different authors, sharing their journalist approach. Four
shared themes emerge from these works: the importance of training,
organizational culture, strategy, and governance. The authors develop an
awareness of the inter-connectivity of the leadership and management
cultures of the military and civilians, with significant implications for
future public management research. Each of the four books in this review
offers contributions that extend the knowledge and practice of public
management and public policy, providing hard-learned lessons that can be
cross walked into teaching, practice, and research.
Journal: Public Management Review
Pages: 175-184
Issue: 1
Volume: 13
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2011.531572
File-URL: http://hdl.handle.net/10.1080/14719037.2011.531572
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:1:p:175-184
Template-Type: ReDIF-Article 1.0
Author-Name: Helen Z. Margetts
Author-X-Name-First: Helen Z.
Author-X-Name-Last: Margetts
Title: Experiments for Public Management Research
Abstract:
Abstract Although there has been a ‘dramatic
drift’ towards experimentation in political science, the
methodology remains scarce in public management research. This article
considers the potential for the experimental method for public management.
It discusses the benefits and costs of an experimental design. It
identifies three barriers to the use of experiments distinctive to public
management; a stress on realism and practical solutions; a focus on
organizations rather than individuals; and ethical and logistical
challenges. It re-evaluates these barriers in the light of recent
experiments, arguing that experimental approaches should now be added to
the toolkit of public management research.
Journal: Public Management Review
Pages: 189-208
Issue: 2
Volume: 13
Year: 2011
Month: 2
X-DOI: 10.1080/14719037.2010.532970
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532970
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:189-208
Template-Type: ReDIF-Article 1.0
Author-Name: Guro Huby
Author-X-Name-First: Guro
Author-X-Name-Last: Huby
Author-Name: John Harries
Author-X-Name-First: John
Author-X-Name-Last: Harries
Author-Name: Suzanne Grant
Author-X-Name-First: Suzanne
Author-X-Name-Last: Grant
Title: Contributions Of Ethnography To The Study Of Public Services Management
Abstract:
Abstract Ethnography in the study of public service
organizations is gaining acceptance, but the practice of ethnography is
changing in line with epistemological concerns and new organizational
realities. We outline a move away from ethnography as participant
observation of micro process in spatially bounded settings. Work in
contemporary organizations is embedded in relationships that cross
boundaries, and relationships are not just between people, but also
between people and human artefacts such as IT systems.
‘Multi-sited’ ethnography is an approach to understand and
manage ‘the organization’ as connections, disruptions and
fluid boundaries. Implications for ethnography's contributions to
multi-disciplinary organizational research are suggested.
Journal: Public Management Review
Pages: 209-225
Issue: 2
Volume: 13
Year: 2011
Month: 2
X-DOI: 10.1080/14719037.2010.532969
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532969
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:209-225
Template-Type: ReDIF-Article 1.0
Author-Name: Rhys Andrews
Author-X-Name-First: Rhys
Author-X-Name-Last: Andrews
Author-Name: George Boyne
Author-X-Name-First: George
Author-X-Name-Last: Boyne
Author-Name: Richard M. Walker
Author-X-Name-First: Richard M.
Author-X-Name-Last: Walker
Title: The Impact of Management on Administrative and Survey Measures of Organizational Performance
Abstract:
Abstract We review ninety-two studies of public service
performance, and analyse in detail those that model the impact of
management on both administrative and survey measures of performance. Our
review indicates that administrative data typically reflect the
performance judgements of government and regulators, while survey data
reflect those of citizens, service users and public managers. Analysis of
the eleven articles that use administrative and survey performance
measures reveals limited differences in the impact of management variables
on both types of performance measure. However, management variables appear
to have a stronger link with the performance judgements of service
consumers than managers themselves.
Journal: Public Management Review
Pages: 227-255
Issue: 2
Volume: 13
Year: 2011
Month: 2
X-DOI: 10.1080/14719037.2010.532968
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532968
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:227-255
Template-Type: ReDIF-Article 1.0
Author-Name: Mary Dixon-Woods
Author-X-Name-First: Mary
Author-X-Name-Last: Dixon-Woods
Author-Name: Charles L. Bosk
Author-X-Name-First: Charles L.
Author-X-Name-Last: Bosk
Title: Defending Rights or Defending Privileges?
Abstract:
Abstract Conducting research in public services
organizations raises important but often neglected questions about the
status of managers and staff as research subjects. An approach that
prioritizes the protections and entitlements due to research subjects may
thwart the public interest. An approach that grants laissez faire to
researchers may threaten the legitimate rights and interests of managers
and staff. Ethics review systems are currently poorly equipped to engage
in useful debates about the drawing of appropriate boundaries for inquiry.
We urge a recasting of the role of ethics review from research subject's
sole protector to honest broker.
Journal: Public Management Review
Pages: 257-272
Issue: 2
Volume: 13
Year: 2011
Month: 2
X-DOI: 10.1080/14719037.2010.532966
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532966
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:257-272
Template-Type: ReDIF-Article 1.0
Author-Name: Chris Huxham
Author-X-Name-First: Chris
Author-X-Name-Last: Huxham
Author-Name: Paul Hibbert
Author-X-Name-First: Paul
Author-X-Name-Last: Hibbert
Title: Use Matters … and Matters of Use
Abstract:
Abstract This article presents the Interpretive Clustering
Approach to theory building from Research Oriented Action Research data as
a means of creating theory to support the reflective practice of public
managers. Tenets about the nature of theory suitable for supporting
reflective practice are developed and discussed; these relate to
recognizability, generalizability, creativity and integrity. The
characteristics required of the approach to allow it to satisfy the tenets
are explored. In the process of this exploration several methodological
concepts are introduced including notions of faithfulness, possibilities,
tentative relevance, cautious certainty, forcing the rhetoric, inclusion
of examples and attractive conceptual tags.
Journal: Public Management Review
Pages: 273-291
Issue: 2
Volume: 13
Year: 2011
Month: 2
X-DOI: 10.1080/14719037.2010.532964
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532964
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:273-291
Template-Type: ReDIF-Article 1.0
Author-Name: Deborah Wilson
Author-X-Name-First: Deborah
Author-X-Name-Last: Wilson
Title: Comparative Analysis in Public Management
Abstract:
Abstract The UK ESRC Public Services Programme (www.publicservices.ac.uk) commissioned a number of projects that employ a range of
comparative research methods to investigate a variety of questions in the
field of public management. This provides the database on which I draw for
the current analysis. My aim is to use the set of projects funded by the
Programme as a combined body of knowledge to explore the use of
comparative analyses in public management; to consider the types of
research questions that can be addressed, its limitations and its
potential.
Journal: Public Management Review
Pages: 293-308
Issue: 2
Volume: 13
Year: 2011
Month: 2
X-DOI: 10.1080/14719037.2010.532967
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532967
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:293-308
Template-Type: ReDIF-Article 1.0
Author-Name: Tracey Wond
Author-X-Name-First: Tracey
Author-X-Name-Last: Wond
Author-Name: Michael Macaulay
Author-X-Name-First: Michael
Author-X-Name-Last: Macaulay
Title: Extending Time -- Extended Benefits
Abstract:
Abstract This article argues that there are considerable
benefits in using longitudinal research in public management and public
policy research. Evaluation research (and UK public management research
more generally) still pre-eminently utilizes a short-term perspective,
preventing the value of longitudinal, rich data being realized. We argue
that longitudinal research develops a deeper contextual approach, and will
demonstrate how such methodologies can enhance research endeavours through
an extended temporality.
Journal: Public Management Review
Pages: 309-320
Issue: 2
Volume: 13
Year: 2011
Month: 2
X-DOI: 10.1080/14719037.2010.536059
File-URL: http://hdl.handle.net/10.1080/14719037.2010.536059
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:309-320
Template-Type: ReDIF-Article 1.0
Author-Name: Christopher Hood
Author-X-Name-First: Christopher
Author-X-Name-Last: Hood
Title: Public management research on the road from consilience to experimentation?
Journal: Public Management Review
Pages: 321-326
Issue: 2
Volume: 13
Year: 2011
Month: 2
X-DOI: 10.1080/14719037.2010.539098
File-URL: http://hdl.handle.net/10.1080/14719037.2010.539098
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:2:p:321-326
Template-Type: ReDIF-Article 1.0
Author-Name: Zeger van der Wal
Author-X-Name-First: Zeger
Author-X-Name-Last: van der Wal
Author-Name: Gjalt de Graaf
Author-X-Name-First: Gjalt
Author-X-Name-Last: de Graaf
Author-Name: Alan Lawton
Author-X-Name-First: Alan
Author-X-Name-Last: Lawton
Title: Competing Values in Public Management
Abstract:
Abstract The main objective of the article is to review
relevant literature on (competing) public values in public management and
to present a number of perspectives on how to deal with value conflicts in
different administrative settings and contexts. We start this symposium
with the assumption that value conflicts are prevalent, the public context
can be characterized by value pluralism, and instrumental rationality does
not seem to be the most useful to understand or improve value conflicts in
public governance. This begs the question: what is the best way to study
and manage value conflicts? The contributions to this symposium issue
approach value conflicts in public governance from different perspectives,
within different countries and different administrative and management
systems, hoping to contribute to the debate on how to deal with important
yet conflicting public values in public management, without pretending to
offer a conclusive strategy or approach.This introductory article also
presents and reviews the contributions to this symposium issue.
Journal: Public Management Review
Pages: 331-341
Issue: 3
Volume: 13
Year: 2011
Month: 3
X-DOI: 10.1080/14719037.2011.554098
File-URL: http://hdl.handle.net/10.1080/14719037.2011.554098
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:331-341
Template-Type: ReDIF-Article 1.0
Author-Name: Trui P. S. Steen
Author-X-Name-First: Trui P. S.
Author-X-Name-Last: Steen
Author-Name: Mark R. Rutgers
Author-X-Name-First: Mark R.
Author-X-Name-Last: Rutgers
Title: The double-edged sword
Abstract:
Abstract The motivation of civil servants to serve the
public has gained considerable attention among public administration
scholars and practitioners. The obvious substantive interpretation of
serving the general interest is at odds with public service motivation
being predominantly applied instrumentally, as a means to attain employee
and organizational performance. There is a comparable situation with the
oath of office, which can be regarded as a highly symbolic indicator for
civil service motivation as such. The oath of office is regarded
predominantly as an integrity tool, at the expense of its embedded
substantive meanings. We will argue that in both cases there is a risk for
a blind spot for adverse effects, that is, unwanted outcomes and the
annihilation of exactly the social significance of the phenomenon in
question. The lesson is that public service motivation has to be analyzed
from a more encompassing perspective, acknowledging the interlocking of
instrumental usage and substantive meaning. In organizational practice
public service motivation (and the oath of office) should be used with
care in order to warrant successful and meaningful deployment.
Journal: Public Management Review
Pages: 343-361
Issue: 3
Volume: 13
Year: 2011
Month: 3
X-DOI: 10.1080/14719037.2011.553262
File-URL: http://hdl.handle.net/10.1080/14719037.2011.553262
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:343-361
Template-Type: ReDIF-Article 1.0
Author-Name: Giacomo Zanello
Author-X-Name-First: Giacomo
Author-X-Name-Last: Zanello
Author-Name: Paul Maassen
Author-X-Name-First: Paul
Author-X-Name-Last: Maassen
Title: Strengthening Citizen Agency and Accountability Through ICT
Abstract:
Abstract We investigated the role of Information and
Communication Technologies (ICT, namely mobile phones) in support of
citizen agency and its potential in calling authorities to account. We
focused on Eastern Africa and we used a mixed methodology, which allowed
us to explore the current uses of ICT to strengthen accountability and to
forecast the growth of mobile phones' adaption in that region. Evidence
from both analyses suggests that there are two main areas where citizen
agency and ICT can reinforce each other in bottom--up and horizontal
processes: participation and engagement of citizens, and the diffusion of
information.
Journal: Public Management Review
Pages: 363-382
Issue: 3
Volume: 13
Year: 2011
Month: 3
X-DOI: 10.1080/14719037.2011.553265
File-URL: http://hdl.handle.net/10.1080/14719037.2011.553265
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:363-382
Template-Type: ReDIF-Article 1.0
Author-Name: Karin Lasthuizen
Author-X-Name-First: Karin
Author-X-Name-Last: Lasthuizen
Author-Name: Leo Huberts
Author-X-Name-First: Leo
Author-X-Name-Last: Huberts
Author-Name: Leonie Heres
Author-X-Name-First: Leonie
Author-X-Name-Last: Heres
Title: How to Measure Integrity Violations
Abstract:
Abstract To develop governance that is both effective and
ethical, scholars study the causes and effects of unethical behavior as
well as the policies and systems that thwart such behavior. However, there
is much inconsistency and incoherence in the demarcation of different
types of unethical behaviors. To enable conceptual clarity and improved
measurement we present here a validated typology of unethical
behaviors -- that is, integrity violations. Differentiating
between such types of violations not only reveals insightful variation in
the frequency and acceptability of these violations but also shows how
leadership styles and organizational culture have varying effects on these
different unethical behaviors.
Journal: Public Management Review
Pages: 383-408
Issue: 3
Volume: 13
Year: 2011
Month: 3
X-DOI: 10.1080/14719037.2011.553267
File-URL: http://hdl.handle.net/10.1080/14719037.2011.553267
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:383-408
Template-Type: ReDIF-Article 1.0
Author-Name: Konstantin V. Pashev
Author-X-Name-First: Konstantin V.
Author-X-Name-Last: Pashev
Title: Corruption and Accession
Abstract:
Abstract The study examines the changes in the locus and
incidence of corruption in public procurement during accession to the EU,
drawing on the experience of Bulgaria. Using survey data and bottom--up
estimate of the cost of corruption, it finds that Bulgaria's accession to
the EU marked a shift of corruption upwards from the middle (expert) to
the high (political) level of public management with better structured
political-business networks and increased cost to society. At the same
time control is moving to lower-value contracts. In this context the
article discusses the limitations of procurement regulations to deter
grand corruption and draws attention to checks and balances in the
political setting, which shapes the public--private interface.
Journal: Public Management Review
Pages: 409-432
Issue: 3
Volume: 13
Year: 2011
Month: 3
X-DOI: 10.1080/14719037.2011.553270
File-URL: http://hdl.handle.net/10.1080/14719037.2011.553270
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:409-432
Template-Type: ReDIF-Article 1.0
Author-Name: Richard Cowell
Author-X-Name-First: Richard
Author-X-Name-Last: Cowell
Author-Name: James Downe
Author-X-Name-First: James
Author-X-Name-Last: Downe
Author-Name: Karen Morgan
Author-X-Name-First: Karen
Author-X-Name-Last: Morgan
Title: The Ethical Framework for Local Government in England
Abstract:
Abstract This paper presents the findings of research
which examined the impacts of a programme of ethics regulation introduced
in England in the year 2000 (the `ethical framework'), which was intended
to improve the conduct of elected local councillors. We found that the
ethical framework had contributed to improved behaviour, but the impacts
have been highly uneven between councils, reflecting the wider contextual
conditions -- managerial, political and
social -- which shape behaviours in particular organisations. In
some councils, we observed monitoring officers, leaders and party groups
working together pro-actively to maintain high standards, underpinned by a
strong, positive identification with the council as a civic institution.
In those local councils suffering persistent issues with councillor
conduct, these processes tended not to be operating. Our research also
highlights the particular challenges that arise with regulating conduct in
a party political context.
Journal: Public Management Review
Pages: 433-457
Issue: 3
Volume: 13
Year: 2011
Month: 3
X-DOI: 10.1080/14719037.2011.553292
File-URL: http://hdl.handle.net/10.1080/14719037.2011.553292
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:433-457
Template-Type: ReDIF-Article 1.0
Author-Name: Tom Christensen
Author-X-Name-First: Tom
Author-X-Name-Last: Christensen
Author-Name: Per Lægreid
Author-X-Name-First: Per
Author-X-Name-Last: Lægreid
Title: Ethics and Administrative Reforms
Abstract:
Abstract In this article we define and analyze ethics in
public organizations taking a broad approach, based on ethical theory and
organization theory. The empirical focus is on ethical guidelines in the
central civil service in Norway, using data from a large survey of
ministries and central agencies in Norway conducted in 2006. We show that
the use of ethical guidelines is rather widespread, is a mixture of
different basic ethical positions, primarily belonging to post-NPM reform
tools, and that there are significant variation among the civil servants
regarding their assessment of the importance of ethical guidelines, mainly
affected by structural features (position, tasks) and cultural features
(efficiency and renewal orientation).
Journal: Public Management Review
Pages: 459-477
Issue: 3
Volume: 13
Year: 2011
Month: 3
X-DOI: 10.1080/14719037.2011.553320
File-URL: http://hdl.handle.net/10.1080/14719037.2011.553320
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:459-477
Template-Type: ReDIF-Article 1.0
Author-Name: Carsten Greve
Author-X-Name-First: Carsten
Author-X-Name-Last: Greve
Title: Book Reviews
Journal: Public Management Review
Pages: 479-483
Issue: 3
Volume: 13
Year: 2011
Month: 3
X-DOI: 10.1080/14719037.2011.553333
File-URL: http://hdl.handle.net/10.1080/14719037.2011.553333
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:3:p:479-483
Template-Type: ReDIF-Article 1.0
Author-Name: Montgomery Van Wart
Author-X-Name-First: Montgomery
Author-X-Name-Last: Van Wart
Author-Name: Naim Kapucu
Author-X-Name-First: Naim
Author-X-Name-Last: Kapucu
Title: Crisis Management Competencies
Abstract:
Abstract This article seeks to clarify what competencies
are needed in the response phase of true crises, and to make important
distinctions among related but distinct concepts which are often blurred.
That is, to what extent is crisis management, in which there is some
degree of systems failure, related to emergency management, change
management, and transformational leadership? How are these distinctions
illustrated at a competency level? The findings indicate that senior
emergency managers in administrative leadership positions do not abandon
emergency management practices, but rather adapt them selectively. Change
management is important, but it must be targeted and time sensitive.
Crises are no time to reorganize adequately operating response systems,
much less try to implement wholesale organizational changes. Finally,
while some of the commonly associated features of transformational
leadership do apply, such as self-confidence and decisiveness, others are
conspicuously deemphasized, such as the need for achievement. Fifteen
competencies were identified from a field of thirty-seven as the key
characteristics or behaviors of effective leaders during crises. This
research reinforces our understanding that different circumstances call
for different competencies. Identifying specific contexts by environmental
demands or industry peculiarities, and then studying the differences will
advance the normal science of leadership immensely.
Journal: Public Management Review
Pages: 489-511
Issue: 4
Volume: 13
Year: 2011
Month: 5
X-DOI: 10.1080/14719037.2010.525034
File-URL: http://hdl.handle.net/10.1080/14719037.2010.525034
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:489-511
Template-Type: ReDIF-Article 1.0
Author-Name: Mirko Noordegraaf
Author-X-Name-First: Mirko
Author-X-Name-Last: Noordegraaf
Author-Name: Janet Newman
Author-X-Name-First: Janet
Author-X-Name-Last: Newman
Title: Managing in Disorderly Times
Abstract:
Abstract The management of cities has to address new
risks, insecurities and emergencies. In this article we analyse the
management of the aftermath of two crises -- a tornado that hit
a part of Birmingham in the UK, and a fireworks explosion that hit a part
of the city of Enschede in The Netherlands -- in order to
understand how local institutions and communities deal with (sudden)
disorder and how they restore social order. We do not see this as
‘crisis management’, however, as the management of disorder
and renewal will be related to the capacity of public management in
everyday and orderly circumstances. Cities have to manage dispersed public
and private acts, and these may be the sources of both problems and
solutions in the face of disorder, depending on how they are inflected. We
therefore wonder whether and how cities help constitute public spaces
through which publics can be effectively engaged in the process of
restoration and renewal. Managerial templates must be made meaningful not
only after, but also before, emergencies. This can be done, the case
studies show, by investing in local cultures, and by using
‘political’ intermediaries.
Journal: Public Management Review
Pages: 513-538
Issue: 4
Volume: 13
Year: 2011
Month: 5
X-DOI: 10.1080/14719037.2010.525035
File-URL: http://hdl.handle.net/10.1080/14719037.2010.525035
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:513-538
Template-Type: ReDIF-Article 1.0
Author-Name: Juraj Nemec
Author-X-Name-First: Juraj
Author-X-Name-Last: Nemec
Author-Name: Beata Merickova
Author-X-Name-First: Beata
Author-X-Name-Last: Merickova
Author-Name: Marketa Sumpikova Fantova
Author-X-Name-First: Marketa
Author-X-Name-Last: Sumpikova Fantova
Title: Is the Estonian Municipal Benchmarking Really Better?
Abstract:
Abstract The research tries to explain the contrasting
pictures presented by two recent articles published in Public
Management Review: Tonnisson and Wilson (2007) and Nemec,
Merickova and Ochrana (2008). The data suggest that the research
methodology has a major impact on the results, and in our case this factor
is the main explanation for the differences between the results. Although
the use of different research methodologies explains a lot of the
inter-country variation in results, it does seem that the benchmarking
situation, particularly for local service delivery in Czechia and
Slovakia, is less satisfactory than in Estonia.
Journal: Public Management Review
Pages: 539-549
Issue: 4
Volume: 13
Year: 2011
Month: 5
X-DOI: 10.1080/14719037.2010.525036
File-URL: http://hdl.handle.net/10.1080/14719037.2010.525036
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:539-549
Template-Type: ReDIF-Article 1.0
Author-Name: Yoon Jik Cho
Author-X-Name-First: Yoon Jik
Author-X-Name-Last: Cho
Author-Name: Hanjun Park
Author-X-Name-First: Hanjun
Author-X-Name-Last: Park
Title: Exploring the Relationships Among Trust, Employee Satisfaction, and Organizational Commitment
Abstract:
Abstract This research seeks to answer two questions. The
first question is this: ‘Does trust matter for employee
satisfaction and commitment?’ In the business management field, one
can find many empirical studies investigating trust as a valuable resource
within organizations. The public management field, however, has paid less
attention to this issue. This research investigates the role of trust
within one US federal agency, the Federal Aviation Administration (FAA),
by examining the relationships among several managerial practices, trust,
and employee attitudes, including employee satisfaction and organizational
commitment. Related to this is our second research question: ‘How
much is the effect of trust varied across different types of
trust?’ There are multiple trust relationships within
organizations, among which we consider three types of trust based on the
referent: trust in the immediate supervisor; trust in co-workers; and
trust in management. We test whether each trust has a positive association
with the given outcomes and which trust has the largest influence within
the FAA. Using the data from the 2003 Employee Attitude Survey by the FAA,
we test the above ideas. The structural equation model (SEM) analysis
demonstrates the substantial relationships between trust and both employee
satisfaction and organizational commitment. Among the three kinds of
trust, trust in management has the strongest ties to both outcomes. Based
on the findings, we insist that building trust deserves more attention in
managing public organizations.
Journal: Public Management Review
Pages: 551-573
Issue: 4
Volume: 13
Year: 2011
Month: 5
X-DOI: 10.1080/14719037.2010.525033
File-URL: http://hdl.handle.net/10.1080/14719037.2010.525033
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:551-573
Template-Type: ReDIF-Article 1.0
Author-Name: Paulo Calmon
Author-X-Name-First: Paulo
Author-X-Name-Last: Calmon
Author-Name: Marcel Moraes Pedroso
Author-X-Name-First: Marcel Moraes
Author-X-Name-Last: Pedroso
Title: Incidence of Transaction Costs in Brazilian Health Ministry Programmes
Abstract:
Abstract In recent years, there has been a sustainable
effort to apply a whole series of evaluative strategies and techniques to
the assessment of the performance of social programmes in developing
countries. Some of these attempts are clearly influenced by the
‘performance movement’ that has attempted to create more
efficiency and effectiveness in governmental programmes. However, most of
these efforts focus only on an analysis of these programme results. The
purpose of this work is based on the supposition that ‘institutions
matter’, emphasizing also the importance of taking proper account
of the relevant managerial and institutional environments. These elements
are especially crucial in such countries, and introduce a completely
different perspective about the limits and possibilities of policy
interventions. In order to do this, a taxonomy of transaction costs is
proposed that is suitable to be applied to the analysis of governmental
programmes in developing countries. This taxonomy is applied to an
analysis of the ten most important Ministry of Health programmes in
Brazil. These programmes represent almost three-quarters of the Ministry's
total expenditure. The period studied covers the years 2001--6. The
programmes studied are typically multifunctional and evince a high degree
of transversality and with a high complex governance structure. Almost all
types are transaction costs were found to be present and to influence, in
an important way, the performance of these programmes.
Journal: Public Management Review
Pages: 575-593
Issue: 4
Volume: 13
Year: 2011
Month: 5
X-DOI: 10.1080/14719037.2010.525031
File-URL: http://hdl.handle.net/10.1080/14719037.2010.525031
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:575-593
Template-Type: ReDIF-Article 1.0
Author-Name: Seng-Lee Wong
Author-X-Name-First: Seng-Lee
Author-X-Name-Last: Wong
Author-Name: Hsiang-Te Liu
Author-X-Name-First: Hsiang-Te
Author-X-Name-Last: Liu
Author-Name: Lee-Joy Cheng
Author-X-Name-First: Lee-Joy
Author-X-Name-Last: Cheng
Title: Elucidating the Relationship Between Satisfaction and Citizen Involvement in Public Administration
Abstract:
Abstract This study analyzes the relationships between
public administration satisfaction (PAS), political efficacy (PE), and
active citizen involvement (ACI). The study group consists of 345
respondents residing in Taiwan. Respondents are interviewed by phone to
obtain their perceptions regarding local municipality operations (i.e.
professionalism and sympathy (PS), ambition to improve (AI), neutrality
and morality (NM)), PAS, ACI, and PE). These relationships are verified by
conducting path analysis. Results of this study demonstrate that AI and NM
positively affect PAS, that PAS positively affects PE and ACI, and that PE
plays a mediating role in the relationship between PAS and ACI.
Journal: Public Management Review
Pages: 595-618
Issue: 4
Volume: 13
Year: 2011
Month: 5
X-DOI: 10.1080/14719037.2010.525032
File-URL: http://hdl.handle.net/10.1080/14719037.2010.525032
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:4:p:595-618
Template-Type: ReDIF-Article 1.0
Author-Name: Dag Ingvar Jacobsen
Author-X-Name-First: Dag Ingvar
Author-X-Name-Last: Jacobsen
Title: Convergence, Divergence or Stability -- How do Politicians' and Bureaucrats' Attitudes Change During an Election Period?
Abstract:
Abstract The possibility that administrators mould
politicians into bureaucratic thinking has been a recurring theme in
politics since the writings of Weber and von Mises. However, empirical
studies of attitude change in the interface between politics and officials
are scarce. This study, using data from thirty Norwegian municipalities,
investigates whether political attitudes towards diverse political issues
change during an election period, and whether any such change aligns
politicians' attitudes with those of the administrative leaders in the
municipalities. Attitudes were measured among both politicians and
administrators in 2000 (six months after the election) and 2003 (six
months before the election). In general, there are few signs that
politicians' attitudes converged with those of the administrators in the
period studied. When attitudinal change does occur, it appears to be
parallel in both groups. The findings do not support the notion that
politicians' attitudes become aligned to the attitudes of leading
administrators. Different explanations are discussed.
Journal: Public Management Review
Pages: 621-640
Issue: 5
Volume: 13
Year: 2011
Month: 6
X-DOI: 10.1080/14719037.2010.532958
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532958
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:621-640
Template-Type: ReDIF-Article 1.0
Author-Name: Christopher Pollitt
Author-X-Name-First: Christopher
Author-X-Name-Last: Pollitt
Author-Name: Peter Hupe
Author-X-Name-First: Peter
Author-X-Name-Last: Hupe
Title: Talking About Government
Abstract:
Abstract This article examines the phenomenon of
‘magic’ concepts -- those key terms which seem to
be pervasive among both academics and practitioners. Within that category
our focus is on ‘governance’, ‘accountability’
and ‘networks’. Our prime purpose is to map their meanings
and how they are used. Following an analysis of a wide range of
literature -- both academic and practitioner -- we
find that these concepts have properties in common which help promote
their popularity. A high degree of abstraction, a strongly positive
normative charge, a seeming ability to dissolve previous dilemmas and
binary oppositions and a mobility across domains, give them their
‘magic’ character. Limitations are also identified. Magic
concepts are useful, but potentially seductive. They should not be
stretched to purposes for which they are not fitted.
Journal: Public Management Review
Pages: 641-658
Issue: 5
Volume: 13
Year: 2011
Month: 6
X-DOI: 10.1080/14719037.2010.532963
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532963
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:641-658
Template-Type: ReDIF-Article 1.0
Author-Name: Gila Menahem
Author-X-Name-First: Gila
Author-X-Name-Last: Menahem
Author-Name: Gideon Doron
Author-X-Name-First: Gideon
Author-X-Name-Last: Doron
Author-Name: David Itzhak Haim
Author-X-Name-First: David
Author-X-Name-Last: Itzhak Haim
Title: Bonding and Bridging Associational Social Capital and the Financial Performance of Local Authorities in Israel
Abstract:
Abstract This study explores whether bridging and bonding
social capital differ in their impacts on government performance at the
local level and the extent to which these impacts vary between localities
exhibiting differing socioeconomic resources. The study is based on an
analysis of 256 local authorities in Israel. The findings show that
bridging and bonding social capital do differ in their respective effects
on government performance and that the nature of the relationship of each
type of capital with government performance varies by the community's
socioeconomic profile. Poor communities with high densities of bridging
social capital were characterized by lower deficits as a percentage of
total municipal budgets, more accurate expenditure forecasts and greater
spending on services per capita.
Journal: Public Management Review
Pages: 659-681
Issue: 5
Volume: 13
Year: 2011
Month: 6
X-DOI: 10.1080/14719037.2010.532962
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532962
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:659-681
Template-Type: ReDIF-Article 1.0
Author-Name: Paul Davis
Author-X-Name-First: Paul
Author-X-Name-Last: Davis
Author-Name: Karen West
Author-X-Name-First: Karen
Author-X-Name-Last: West
Author-Name: Liz Yardley
Author-X-Name-First: Liz
Author-X-Name-Last: Yardley
Title: Networks In Open Systems Of Governance
Abstract:
Abstract This article focuses on an abortive attempt to
co-ordinate a local governance network in the domain of older persons'
care in England. It locates a key source of failure in pressures in the
policy context. Exogenous factors are analysed using a tiered
(macro-/meso-/micro-) model linking context and agents. People occupy
specific positions in the policy system and can respond differently to
erratic contextual prompts. This putative autonomy imposes limits on the
assumed trajectory and ontology of whole-networks in socially contested
arenas and delimits the strategic space for network governance. Networks
are thus as often effects as causes of social change.
Journal: Public Management Review
Pages: 683-705
Issue: 5
Volume: 13
Year: 2011
Month: 6
X-DOI: 10.1080/14719037.2010.532960
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532960
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:683-705
Template-Type: ReDIF-Article 1.0
Author-Name: Loke-Min Foo
Author-X-Name-First: Loke-Min
Author-X-Name-Last: Foo
Author-Name: Darinka Asenova
Author-X-Name-First: Darinka
Author-X-Name-Last: Asenova
Author-Name: Stephen Bailey
Author-X-Name-First: Stephen
Author-X-Name-Last: Bailey
Author-Name: John Hood
Author-X-Name-First: John
Author-X-Name-Last: Hood
Title: Stakeholder Engagement and Compliance Culture
Abstract:
Abstract This research examines the experience of
stakeholders of the Private Finance Initiative (PFI). The local
authorities’ accounts of engaging stakeholders are compared against
the stakeholders’ experience of being engaged. The findings suggest
that the increasing procedures and tools used by local authorities to
engage stakeholders do not necessarily lead to more positive experiences
of the latter. Some stakeholders perceive engagement as merely an exercise
by the local authorities to comply with central government policy
guidelines and the stakeholders’ views have not had substantial
impact on the overall decision-making process. The findings highlight the
inadequacy of a compliance culture in public services.
Journal: Public Management Review
Pages: 707-729
Issue: 5
Volume: 13
Year: 2011
Month: 6
X-DOI: 10.1080/14719037.2010.532961
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532961
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:707-729
Template-Type: ReDIF-Article 1.0
Author-Name: Jeannette Taylor
Author-X-Name-First: Jeannette
Author-X-Name-Last: Taylor
Author-Name: Jonathan H. Westover
Author-X-Name-First: Jonathan H.
Author-X-Name-Last: Westover
Title: Job Satisfaction in The Public Service
Abstract:
Abstract What satisfies a public servant? Is it the money?
Or is it something else, like an interesting and autonomous job, or
serving the public interest? Utilizing non-panel longitudinal data from
the International Social Survey Program on Work Orientations across
different countries for 1997 and 2005, this article examines the effects
of a selection of antecedents that are commonly related to job
satisfaction. The respondents from different countries were found to share
similarities in terms of what satisfies them in their jobs. The emphasis
placed on these factors was however found to vary for some countries.
Journal: Public Management Review
Pages: 731-751
Issue: 5
Volume: 13
Year: 2011
Month: 6
X-DOI: 10.1080/14719037.2010.532959
File-URL: http://hdl.handle.net/10.1080/14719037.2010.532959
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:731-751
Template-Type: ReDIF-Article 1.0
Author-Name: Ricardo Corrêa Gomes
Author-X-Name-First: Ricardo Corrêa
Author-X-Name-Last: Gomes
Title: The Provision of Public Services in Europe: Between State, Local Government and Market
Journal: Public Management Review
Pages: 753-755
Issue: 5
Volume: 13
Year: 2011
Month: 6
X-DOI: 10.1080/14719037.2011.558244
File-URL: http://hdl.handle.net/10.1080/14719037.2011.558244
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:753-755
Template-Type: ReDIF-Article 1.0
Author-Name: Charles Conteh
Author-X-Name-First: Charles
Author-X-Name-Last: Conteh
Title: Managing Complex Governance Systems: Dynamics, Self-Organization and Coevolution in Public Investments
Journal: Public Management Review
Pages: 755-758
Issue: 5
Volume: 13
Year: 2011
Month: 6
X-DOI: 10.1080/14719037.2010.512446
File-URL: http://hdl.handle.net/10.1080/14719037.2010.512446
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:5:p:755-758
Template-Type: ReDIF-Article 1.0
Author-Name: Marta Marsilio
Author-X-Name-First: Marta
Author-X-Name-Last: Marsilio
Author-Name: Giulia Cappellaro
Author-X-Name-First: Giulia
Author-X-Name-Last: Cappellaro
Author-Name: Corrado Cuccurullo
Author-X-Name-First: Corrado
Author-X-Name-Last: Cuccurullo
Title: The Intellectual Structure Of Research Into PPPs
Abstract:
Abstract Public--private partnerships (or PPPs) encompass
a broad spectrum of public sector infrastructure and service initiatives.
Recently, some scholars have undertaken literature review studies of the
various definitions of the concept of PPPs and its research traditions,
identifying several distinct PPP research approaches. This article aims
to: (1) enhance the findings of these literature reviews; (2) identify the
cited works and authors (intellectual structure) in the published research
on PPPs; (3) define the subfields that constitute the intellectual
structure of PPP research fields. The methodology is based on the
bibliometric techniques of citation and author co-citation analysis
applied to published research on PPPs included in the Social Science
Citation Index.
Journal: Public Management Review
Pages: 763-782
Issue: 6
Volume: 13
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2010.539112
File-URL: http://hdl.handle.net/10.1080/14719037.2010.539112
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:763-782
Template-Type: ReDIF-Article 1.0
Author-Name: Sandra van Thiel
Author-X-Name-First: Sandra
Author-X-Name-Last: van Thiel
Author-Name: Kutsal Yesilkagit
Author-X-Name-First: Kutsal
Author-X-Name-Last: Yesilkagit
Title: Good Neighbours or Distant Friends?
Abstract:
Abstract Agencification has extended and intensified the
delegation problem. It has created new (administrative) principals, who
are confronted with even more uncertainty as agents operate at arm's
length. Trust is suggested as a new mode of governance. Based on the
literature seven hypotheses are deduced on conditions that politicians can
use to build trust: autonomy; contacts; policy involvement; and
involvement in the design of monitoring devices. These hypotheses are
tested using survey data on 219 Dutch executive agencies. Contrary to the
expectations, executive agencies with low degrees of autonomy have a more
trusting relationship with their parent ministry than agencies with high
autonomy. Proximity and frequent interactions appear more important to
trust than autonomy. Monitoring is not always perceived as a sign of
distrust. These findings raise new questions on how principals can reduce
the delegation problem and control executive agencies.
Journal: Public Management Review
Pages: 783-802
Issue: 6
Volume: 13
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2010.539111
File-URL: http://hdl.handle.net/10.1080/14719037.2010.539111
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:783-802
Template-Type: ReDIF-Article 1.0
Author-Name: Fabio Monteduro
Author-X-Name-First: Fabio
Author-X-Name-Last: Monteduro
Author-Name: Alessandro Hinna
Author-X-Name-First: Alessandro
Author-X-Name-Last: Hinna
Author-Name: Roberto Ferrari
Author-X-Name-First: Roberto
Author-X-Name-Last: Ferrari
Title: The Board of Directors and The Adoption of Quality Management Tools
Abstract:
Abstract The article examines the role of the board of
directors in Local Public Utilities (LPUs). It aims at verifying
empirically if a correlation exists between specific characteristics of
the board of directors and the adoption of innovative arrangements
addressing emerging needs of users and citizens (i.e. quality). By means
of applying multivariate statistical methods to a random sample of sixty
Italian LPUs, this study finds the relational capital of the boards
affecting the take up of quality-oriented actions by LPUs. These results
support the resource-dependence theory, neglected by mainstream
literature.
Journal: Public Management Review
Pages: 803-824
Issue: 6
Volume: 13
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2010.539109
File-URL: http://hdl.handle.net/10.1080/14719037.2010.539109
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:803-824
Template-Type: ReDIF-Article 1.0
Author-Name: Jacob Aars
Author-X-Name-First: Jacob
Author-X-Name-Last: Aars
Author-Name: Hans-Erik Ringkjøb
Author-X-Name-First: Hans-Erik
Author-X-Name-Last: Ringkjøb
Title: Local Democracy Ltd
Abstract:
Abstract A number of European countries have witnessed a
proliferation of local government enterprises in recent years. Norwegian
local councillors are seemingly particularly exposed to this
‘enterprise fever’. Our article explores local governments'
approaches to the political control of such companies. We observe a
reluctance to intervene directly in the affairs of an enterprise, but
there is a last-resort preparedness to take more resolute action. Lastly,
in contrast to what the prototypical agency model postulates, we find that
those who attach strong aspirations of increased capacity to the
establishment of companies appear to lack trust in the same companies'
performance capability.
Journal: Public Management Review
Pages: 825-844
Issue: 6
Volume: 13
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2010.539110
File-URL: http://hdl.handle.net/10.1080/14719037.2010.539110
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:825-844
Template-Type: ReDIF-Article 1.0
Author-Name: Dermot Christopher McCarthy
Author-X-Name-First: Dermot Christopher
Author-X-Name-Last: McCarthy
Author-Name: Eoin Reeves
Author-X-Name-First: Eoin
Author-X-Name-Last: Reeves
Author-Name: Tom Turner
Author-X-Name-First: Tom
Author-X-Name-Last: Turner
Title: Changing the Rules of the Game
Abstract:
Abstract This article examines the impact of privatization
on the relative bargaining strength of management and trade unions.
Findings are based on a study of Ireland's largest telecoms provider,
Eircom, which has been privatized since 1999. The privatization of Eircom
adopted a stakeholder approach, under which employee share-ownership and
management--union partnership played an important role in firm
restructuring. Findings show that despite this approach privatization has
resulted in a significant decrease in the perceived bargaining strength of
unions and an increase in the perceived bargaining strength of management.
Journal: Public Management Review
Pages: 845-860
Issue: 6
Volume: 13
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2010.539114
File-URL: http://hdl.handle.net/10.1080/14719037.2010.539114
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:845-860
Template-Type: ReDIF-Article 1.0
Author-Name: Gianluca Veronesi
Author-X-Name-First: Gianluca
Author-X-Name-Last: Veronesi
Author-Name: Kevin Keasey
Author-X-Name-First: Kevin
Author-X-Name-Last: Keasey
Title: National Health Service Boards of Directors and Governance Models
Abstract:
Abstract This article reports the findings of a year-long
research project focused on the activity of boards of directors of
twenty-two trusts from the British National Health Service (NHS). The
evidence gathered through the use of semi-structured interviews, focus
groups, workshops, feedback questionnaires and document analysis indicates
that the behavioural dynamics of boards, affected by the dominance of the
expert model, act as antecedents of their statutory functions and the
implementation of different governance models. Only a portion of the
boards involved has effectively incorporated in its modus operandi
post-New Public Management (post-NPM) principles of governance.
Journal: Public Management Review
Pages: 861-885
Issue: 6
Volume: 13
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2010.539113
File-URL: http://hdl.handle.net/10.1080/14719037.2010.539113
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:861-885
Template-Type: ReDIF-Article 1.0
Author-Name: Dean F. Eitel
Author-X-Name-First: Dean F.
Author-X-Name-Last: Eitel
Title: Reforming (Transforming?) a Public Human Resource Management Agency: The Case of the Personnel Board of Jefferson County, Alabama
Journal: Public Management Review
Pages: 887-889
Issue: 6
Volume: 13
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2011.586501
File-URL: http://hdl.handle.net/10.1080/14719037.2011.586501
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:887-889
Template-Type: ReDIF-Article 1.0
Author-Name: Brian Hunt
Author-X-Name-First: Brian
Author-X-Name-Last: Hunt
Title: Managing Change and Transformation in Government Organizations
Journal: Public Management Review
Pages: 889-893
Issue: 6
Volume: 13
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2011.586500
File-URL: http://hdl.handle.net/10.1080/14719037.2011.586500
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:6:p:889-893
Template-Type: ReDIF-Article 1.0
Author-Name: Jonathan Lupson
Author-X-Name-First: Jonathan
Author-X-Name-Last: Lupson
Author-Name: David Partington
Author-X-Name-First: David
Author-X-Name-Last: Partington
Title: Individual Civil Servants' Conceptions Of Accountability
Abstract:
Abstract This article presents a preliminary study of how
civil servants in the United Kingdom understand accountability
characterized by its emphasis on individual performance and
accountability. Using the interpretive approach known as phenomenography,
we interviewed ten civil servants who as Senior Responsible Owners (SROs)
were accountable for the delivery of IT enabled business change
programmes. Our analysis revealed five attributes of accountability, each
conceived at three levels in a hierarchy of increasing richness and
complexity. These results challenge the notion that accountability is a
unitary concept and that there is conflict between traditional and newer
forms of accountability.
Journal: Public Management Review
Pages: 895-918
Issue: 7
Volume: 13
Year: 2011
Month: 10
X-DOI: 10.1080/14719037.2011.589609
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589609
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:895-918
Template-Type: ReDIF-Article 1.0
Author-Name: Brahim Herbane
Author-X-Name-First: Brahim
Author-X-Name-Last: Herbane
Title: Communications About Resilience Enhancing Activities By English Local Authorities
Abstract:
Abstract The Civil Contingencies Act (2004) in the United
Kingdom introduced new responsibilities for public authorities regarding
Business Continuity Management (BCM) and other emergency planning
activities. Using content analysis techniques, this study examined
thirty-four English county councils' websites to examine the extent to
which this online medium communicated these new responsibilities to
stakeholders. Using key-word-in-context (KWIC) and content clustering,
this exploratory study found that local authorities' websites were far
from generic in their web-based communications about their new Civil
Contingencies Act responsibilities and BCM activities, and it reveals a
number of differing website traits, motivations and orientations.
Journal: Public Management Review
Pages: 919-939
Issue: 7
Volume: 13
Year: 2011
Month: 10
X-DOI: 10.1080/14719037.2011.589611
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589611
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:919-939
Template-Type: ReDIF-Article 1.0
Author-Name: Yoon Jik Cho
Author-X-Name-First: Yoon Jik
Author-X-Name-Last: Cho
Author-Name: Jung Wook Lee
Author-X-Name-First: Jung Wook
Author-X-Name-Last: Lee
Title: Perceived Trustworthiness of Supervisors, Employee Satisfaction and Cooperation
Abstract:
Abstract This study examines the value of trustworthiness
of supervisors within US federal agencies. Although public administration
scholars have paid attention to trust as a managerial resource, more
empirical evidence is still needed. The authors test whether perceived
trustworthiness of supervisors works as a valuable managerial resource
within federal agencies. Following Mayer et al. (1995),
this study assumes trustworthiness as a multi-dimensional concept composed
of ability, benevolence and integrity. Drawing on data from a large-scale
survey of US federal employees, the research first tests whether these
factors constitute the elements of supervisory trustworthiness of federal
agencies by second-order confirmatory factor analysis. Then, using
ordinary least squares (OLS) regression, the research examines whether
trustworthiness has positive associations with employee satisfaction and
cooperation within work units. The analyses confirm that the three factors
constitute trustworthiness as Mayer et al. (1995) suggest
and that supervisory trustworthiness is substantially associated with the
two outcomes.
Journal: Public Management Review
Pages: 941-965
Issue: 7
Volume: 13
Year: 2011
Month: 10
X-DOI: 10.1080/14719037.2011.589610
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589610
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:941-965
Template-Type: ReDIF-Article 1.0
Author-Name: Hayo C. Baarspul
Author-X-Name-First: Hayo C.
Author-X-Name-Last: Baarspul
Author-Name: Celeste P.M. Wilderom
Author-X-Name-First: Celeste P.M.
Author-X-Name-Last: Wilderom
Title: Do Employees Behave Differently In Public- Vs Private-Sector Organizations?
Abstract:
Abstract Governmental, public-sector organizations are
known to operate differently than private, for-profit organizations. But
do sector differences exist at the individual level as well? In this
article we review twenty-eight hypothesis-driven empirical studies on this
question. Most of the single studies found significant individual-level
differences between the two sectors, although not always in the expected
direction. After showing the limited available evidence, we criticize this
line of inquiry and recommend to: (1) test broader models in which sector
is only one of a range of variables; (2) enhance refinement in the use of
research methods; and (3) improve the theoretical underpinning.
Journal: Public Management Review
Pages: 967-1002
Issue: 7
Volume: 13
Year: 2011
Month: 10
X-DOI: 10.1080/14719037.2011.589614
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589614
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:967-1002
Template-Type: ReDIF-Article 1.0
Author-Name: Victor Bekkers
Author-X-Name-First: Victor
Author-X-Name-Last: Bekkers
Author-Name: Arthur Edwards
Author-X-Name-First: Arthur
Author-X-Name-Last: Edwards
Author-Name: Rebecca Moody
Author-X-Name-First: Rebecca
Author-X-Name-Last: Moody
Author-Name: Henri Beunders
Author-X-Name-First: Henri
Author-X-Name-Last: Beunders
Title: Caught By Surprise?
Abstract:
Abstract New social network technology (Web 2.0) provides
individuals and small groups with powerful resources for rapid political
mobilization. This can create strategic surprises to policy-makers. Two
cases of Web 2.0 driven micro-mobilization processes are considered. In
both cases, new network technology helped the process of issue-expansion
on which the emergence of these strategic surprises is dependent.
Policy-makers were taken by surprise because their repertoires of action
are focused primarily on official arrangements of consultation and on the
news coverage by traditional media. Policy-makers' capacities and
resources are not attuned to the political use of network technology by
citizens.
Journal: Public Management Review
Pages: 1003-1021
Issue: 7
Volume: 13
Year: 2011
Month: 10
X-DOI: 10.1080/14719037.2011.589615
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589615
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:1003-1021
Template-Type: ReDIF-Article 1.0
Author-Name: Sara Lindström
Author-X-Name-First: Sara
Author-X-Name-Last: Lindström
Author-Name: Sinikka Vanhala
Author-X-Name-First: Sinikka
Author-X-Name-Last: Vanhala
Title: Divergence in HR Functional Roles in Local Government
Abstract:
Abstract In spite of a growing body of research on the
position and role of HRM and the HR function in organizations, local
government HRM has not received the attention it deserves. This article
contributes to research on the role of the HR function by deploying a
discursive perspective on how HR managers construct their function's role
in the context of Finnish local government. Five discourses are located in
the talk of HR managers, which show emerging discursive tensions and
contradictions in the roles of the HR function in local government.
Journal: Public Management Review
Pages: 1023-1040
Issue: 7
Volume: 13
Year: 2011
Month: 10
X-DOI: 10.1080/14719037.2011.589620
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589620
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:1023-1040
Template-Type: ReDIF-Article 1.0
Author-Name: Gary Hickey
Author-X-Name-First: Gary
Author-X-Name-Last: Hickey
Title: The Good Cause: Theoretical Perspectives on Corruption
Journal: Public Management Review
Pages: 1041-1043
Issue: 7
Volume: 13
Year: 2011
Month: 10
X-DOI: 10.1080/14719037.2011.603938
File-URL: http://hdl.handle.net/10.1080/14719037.2011.603938
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:1041-1043
Template-Type: ReDIF-Article 1.0
Author-Name: Christopher J. Newman
Author-X-Name-First: Christopher J.
Author-X-Name-Last: Newman
Title: State Crime
Journal: Public Management Review
Pages: 1043-1045
Issue: 7
Volume: 13
Year: 2011
Month: 10
X-DOI: 10.1080/14719037.2011.603939
File-URL: http://hdl.handle.net/10.1080/14719037.2011.603939
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:7:p:1043-1045
Template-Type: ReDIF-Article 1.0
Author-Name: Jenny Harrow
Author-X-Name-First: Jenny
Author-X-Name-Last: Harrow
Author-Name: Tobias Jung
Author-X-Name-First: Tobias
Author-X-Name-Last: Jung
Title: Philanthropy is Dead; Long Live Philanthropy?
Abstract:
Abstract The varying relations between philanthropy and
governments, sometimes marginal, sometimes central, provide the context
for the papers in this special edition of PMR. From welfare states'
assumptions about philanthropy's death, to its looked-for resurgence in
post-welfare states, the interrelations between philanthropic and
governmental organisations continue to challange academics and
practitioners alike. Reflecting on the deepening and shifting arguments
about the roles of philanthropy, the editors highlight the importance of
realism in assessing what philanthropy and governments can achieve
collaboratively, and the need for caution when examining current trends of
governments' enchantment with philanthropy.
Journal: Public Management Review
Pages: 1047-1056
Issue: 8
Volume: 13
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2011.619062
File-URL: http://hdl.handle.net/10.1080/14719037.2011.619062
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1047-1056
Template-Type: ReDIF-Article 1.0
Author-Name: Kaspar Villadsen
Author-X-Name-First: Kaspar
Author-X-Name-Last: Villadsen
Title: Modern Welfare And ‘Good Old’ Philanthropy
Abstract:
Abstract This article identifies a number of parallels
between nineteenth-century philanthropy and contemporary social work that
have so far received little attention in the ongoing debate on the
relation between philanthropy and modern welfare. While adopting a
critical perspective on social philanthropy, it does not take a definitive
stance on the question of whether philanthropy cements marginality or
constitutes a progressive agent for social change. Philanthropy's role in
social policy can hardly be generalized across time and space; instead,
its strategic functions must be examined in specific societies and at
specific historical junctures. For this purpose the question of the
relationship between philanthropy and modern welfare is re-formulated
using Foucault's concept of ‘dispositive’. A series of
decisive inventions that emerged from nineteenth-century poor relief are
identified. Most importantly, the philanthropists gave twentieth-century
social policy a recipient who is not a subject of formal rights, but
possesses a series of social duties and responsibilities.
Journal: Public Management Review
Pages: 1057-1075
Issue: 8
Volume: 13
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2011.622675
File-URL: http://hdl.handle.net/10.1080/14719037.2011.622675
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1057-1075
Template-Type: ReDIF-Article 1.0
Author-Name: Siobhan Daly
Author-X-Name-First: Siobhan
Author-X-Name-Last: Daly
Title: Philanthropy, the Big Society and Emerging Philanthropic Relationships in the UK
Abstract:
Abstract In the UK, the Big Society programme seeks to
encourage philanthropic giving. However, I argue that there is a tension
between the Big Society's emphasis on citizen empowerment and the nature
of emerging philanthropic relationships. Drawing upon a framework
developed by Susan Ostrander (2007), this article maps and analyses three
types of philanthropic relationships in the UK: (1) donor-intermediary;
(2) donor exclusive; and (3) donor oversight. Analysing these
philanthropic relationships is salient as it draws attention to the role
of philanthropy in the reshaping of the relationship between state, market
and civil society in the context of the Big Society.
Journal: Public Management Review
Pages: 1077-1094
Issue: 8
Volume: 13
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2011.619063
File-URL: http://hdl.handle.net/10.1080/14719037.2011.619063
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1077-1094
Template-Type: ReDIF-Article 1.0
Author-Name: Ekkehard Thümler
Author-X-Name-First: Ekkehard
Author-X-Name-Last: Thümler
Title: Foundations, Schools and The State
Abstract:
Abstract The public school systems of both Germany and the
United States face environmental pressures to provide better and more
equitable results, while at the same time they are criticized for high
degrees of bureaucracy and structural inertia. Public--private
partnerships are frequently praised for their potential to provide a
remedy to these deficits. In this article, I investigate the role of
private philanthropic foundations that co-operate with public actors in
school improvement partnerships. Drawing on institutional theory and
empirical data derived from the exploratory research project
‘Strategies for Impact in Education’, the article concludes
that an important function of such arrangements is the generation of
legitimacy in case of ‘successful failure’.
Journal: Public Management Review
Pages: 1095-1116
Issue: 8
Volume: 13
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2011.619065
File-URL: http://hdl.handle.net/10.1080/14719037.2011.619065
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1095-1116
Template-Type: ReDIF-Article 1.0
Author-Name: David F. Suárez
Author-X-Name-First: David F.
Author-X-Name-Last: Suárez
Author-Name: Youngmi Lee
Author-X-Name-First: Youngmi
Author-X-Name-Last: Lee
Title: Participation and Policy
Abstract:
Abstract Non-profits build social capital by linking
citizens to each other and to government, but little research has explored
the role of foundations in this process. Using data from 2007 for
approximately 1,400 foundations, this study focuses on the determinants of
foundation support for community organizing and civic engagement.
Empirical analyses indicate that foundations with a legacy of promoting
social justice philanthropy and foundations that utilize the discourse of
social change tend to support both activities, and foundations with more
organizational memberships also support both activities. In addition,
foundations with larger boards are associated with funding for civic
engagement and community organizing, and larger foundations are as well.
These findings indicate that foundations with a progressive policy agenda
tend to embrace grant-making strategies that build social capital, and
foundations that develop networks by growing their boards and by joining
professional organizations translate those practices into their giving
priorities.
Journal: Public Management Review
Pages: 1117-1138
Issue: 8
Volume: 13
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2011.619066
File-URL: http://hdl.handle.net/10.1080/14719037.2011.619066
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1117-1138
Template-Type: ReDIF-Article 1.0
Author-Name: Sue Smyllie
Author-X-Name-First: Sue
Author-X-Name-Last: Smyllie
Author-Name: Wendy Scaife
Author-X-Name-First: Wendy
Author-X-Name-Last: Scaife
Author-Name: Katie McDonald
Author-X-Name-First: Katie
Author-X-Name-Last: McDonald
Title: That's What Governments Do
Abstract:
Abstract Decades of intervention have made variable impact
on the inequality between indigenous and non-indigenous well-being across
the world. Unacceptable differences in life expectancy alone mark
indigenous need as an area where greater understanding of public and
private funding approaches and their interaction may deliver real
benefits. Both the public and the third sector have been active in trying
to address the disadvantage experienced by Australia's indigenous people.
The interaction between the indigenous cause philanthropy system and the
wider geo-political landscape in Australia is revealing barriers and
insights that may apply in other challenging policy terrain. The
research reported here draws upon two empirical studies aimed at
understanding the issues facing philanthropy in Australia, including the
impact of government agency both independently and as it contrasts with
philanthropy. The two different cultures are evident and two levers
(greater system flexibility and closer engagement) are suggested as
important in moving forward the philanthropy/government relationship in
this area.
Journal: Public Management Review
Pages: 1139-1154
Issue: 8
Volume: 13
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2011.619067
File-URL: http://hdl.handle.net/10.1080/14719037.2011.619067
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1139-1154
Template-Type: ReDIF-Article 1.0
Author-Name: Lili Wang
Author-X-Name-First: Lili
Author-X-Name-Last: Wang
Author-Name: Elizabeth Graddy
Author-X-Name-First: Elizabeth
Author-X-Name-Last: Graddy
Author-Name: Donald Morgan
Author-X-Name-First: Donald
Author-X-Name-Last: Morgan
Title: The Development of Community-Based Foundations in East Asia
Abstract:
Abstract Despite their increasing importance worldwide,
community foundations remain rare in much of East Asia. This comparative
analysis of three community-based foundations currently operating in
Japan, China and South Korea seeks to understand the role they play and
factors that promote or hinder their development. We examine the social
and institutional contexts within which they operate, their goals and
activities and their funding structure. We find that all three foundations
focus on cultivating a philanthropic culture, and on addressing community
needs either through grant making, direct service provision, or both. A
region's philanthropic traditions, the vitality of its non-profit sector,
the legal framework that defines the sector and the agenda of governments
for the sector are central factors in the development of community-based
foundations in East Asia.
Journal: Public Management Review
Pages: 1155-1178
Issue: 8
Volume: 13
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2011.619068
File-URL: http://hdl.handle.net/10.1080/14719037.2011.619068
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1155-1178
Template-Type: ReDIF-Article 1.0
Author-Name: Beth Breeze
Author-X-Name-First: Beth
Author-X-Name-Last: Breeze
Author-Name: Barbara Gouwenberg
Author-X-Name-First: Barbara
Author-X-Name-Last: Gouwenberg
Author-Name: Theo Schuyt
Author-X-Name-First: Theo
Author-X-Name-Last: Schuyt
Author-Name: Iain Wilkinson
Author-X-Name-First: Iain
Author-X-Name-Last: Wilkinson
Title: What Role for Public policy in Promoting Philanthropy?
Abstract:
Abstract This article presents and discusses the findings
of a survey conducted among Higher Educational Institutions (HEIs) in most
of the twenty-seven countries within the European Union, which studied the
extent and success of fundraising from philanthropic sources for research.
Our data demonstrate that success in fundraising is related to
institutional privilege (in terms of the universities' reputation, wealth
and networks) as well as factors relating to the internal organization,
activities and cultures of universities (such as the extent of investment
in fundraising activities) and factors relating to the external social,
economic and political environments (such as national cultural attitudes
towards philanthropy and the existence of tax breaks for charitable
giving). Our findings identify the existence of a ‘Matthew
effect’, such that privilege begets privilege, when it comes to
successful fundraising for university research. We argue that, despite the
existence of some untapped philanthropic potential, not all universities
are equally endowed with the same fundraising capacities. The article
concludes by suggesting that policy-makers pay more heed to the structural
constraints within which fundraising takes place, to ensure that policies
that seek to promote philanthropy are realistic.
Journal: Public Management Review
Pages: 1179-1195
Issue: 8
Volume: 13
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2011.619069
File-URL: http://hdl.handle.net/10.1080/14719037.2011.619069
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Handle: RePEc:taf:pubmgr:v:13:y:2011:i:8:p:1179-1195
Template-Type: ReDIF-Article 1.0
Author-Name: Mark Considine
Author-X-Name-First: Mark
Author-X-Name-Last: Considine
Author-Name: Jenny M. Lewis
Author-X-Name-First: Jenny M.
Author-X-Name-Last: Lewis
Title: Networks and Interactivity
Abstract:
Abstract The systemic reform of employment services in
OECD countries was driven by New Public Management (NPM) and then post-NPM
reforms, when first-phase changes such as privatization were amended with
‘joined up’ processes to help manage fragmentation. This
article examines the networking strategies of ‘street-level’
employment services staff for the impacts of this. Contrary to
expectations, networking has generally declined over the last decade.
There are signs of path dependence in networking patterns within each
country, but also a convergence of patterns for the UK and Australia, but
not The Netherlands. Networking appears to be mediated by policy and
regulatory imperatives.
Journal: Public Management Review
Pages: 1-22
Issue: 1
Volume: 14
Year: 2010
Month: 11
X-DOI: 10.1080/14719037.2011.589613
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589613
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Handle: RePEc:taf:pubmgr:v:14:y:2010:i:1:p:1-22
Template-Type: ReDIF-Article 1.0
Author-Name: Helene Ratner
Author-X-Name-First: Helene
Author-X-Name-Last: Ratner
Title: ‘It Was The Night Of The Long Knives’
Abstract:
Abstract This article explores through ethnography how
public servant identities are affected by organizational change. Using an
organizational becoming perspective, it studies the introduction of Lean
in a recently merged public logistics department. Lean divides the
department into two groups and conflict arises. Later, another
institutional change is introduced. Here, the employee attitudes towards
Lean change, now unifying rather than dividing the department. Rather than
a professional-managerial split, the article concludes that the interplay
between public sector change and employee identity is shaped by the
apprehension of uncertainty and related group conflicts.
Journal: Public Management Review
Pages: 23-40
Issue: 1
Volume: 14
Year: 2010
Month: 11
X-DOI: 10.1080/14719037.2011.589612
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589612
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Handle: RePEc:taf:pubmgr:v:14:y:2010:i:1:p:23-40
Template-Type: ReDIF-Article 1.0
Author-Name: Helen Sullivan
Author-X-Name-First: Helen
Author-X-Name-Last: Sullivan
Author-Name: Paul Williams
Author-X-Name-First: Paul
Author-X-Name-Last: Williams
Author-Name: Stephen Jeffares
Author-X-Name-First: Stephen
Author-X-Name-Last: Jeffares
Title: Leadership for Collaboration
Abstract:
Abstract ‘Leadership’ and
‘collaboration’ are integral to twenty-first century
governance and management but, despite a growing literature, understanding
about leadership for collaboration is hampered by a lack of specificity
and nuance in theory and empirical research. This article responds to
these limitations by working within an interpretive framework and
employing Q-method to uncover different interpretations of leadership for
collaboration operant among public managers in Wales. The article uses the
concept of situated agency to explain why public managers offer diverse
interpretations of leadership for collaboration despite working within the
same governance framework, and to identify challenges to public managers
in determining appropriate leadership for collaboration.
Journal: Public Management Review
Pages: 41-66
Issue: 1
Volume: 14
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2011.589617
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589617
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:1:p:41-66
Template-Type: ReDIF-Article 1.0
Author-Name: Jenny Stewart
Author-X-Name-First: Jenny
Author-X-Name-Last: Stewart
Title: Multiple-case Study Methods in Governance-related Research
Abstract:
Abstract Relative to their single-case counterparts,
multiple-case studies add observations for study, without taking the
research design into more quantitative terrain. However, questions remain
about the exact nature of the value that multi-case studies add to
governance research. The present article addresses this gap by reviewing a
sample of multiple-case study articles taken from leading public
management journals and describing and classifying the approaches employed
by researchers. It is argued that the ability of multiple-case study
projects to convince us of their conclusions rests, to a degree not
previously acknowledged, on the reliability of these studies.
Journal: Public Management Review
Pages: 67-82
Issue: 1
Volume: 14
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2011.589618
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589618
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:1:p:67-82
Template-Type: ReDIF-Article 1.0
Author-Name: Peter J. Robertson
Author-X-Name-First: Peter J.
Author-X-Name-Last: Robertson
Author-Name: Taehyon Choi
Author-X-Name-First: Taehyon
Author-X-Name-Last: Choi
Title: Deliberation, Consensus, and Stakeholder Satisfaction
Abstract:
Abstract The purpose of this study is to contribute to
development of collaborative governance theory by investigating whether
and under what conditions a deliberative, consensus-oriented decision
process among diverse stakeholders with conflicting interests can lead to
decisions that are satisfactory to most of the stakeholders. Using
computational simulation, we found that the benefits of collaborative
governance are contingent on such conditions as the type of alternative
that initiates the deliberation, the level of conflict among stakeholders
and whether and how stakeholders modify their preferences over time. Based
on these results, theoretical propositions for future theory building and
empirical research are suggested.
Journal: Public Management Review
Pages: 83-103
Issue: 1
Volume: 14
Year: 2011
Month: 1
X-DOI: 10.1080/14719037.2011.589619
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589619
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:1:p:83-103
Template-Type: ReDIF-Article 1.0
Author-Name: J. Norman Baldwin
Author-X-Name-First: J. Norman
Author-X-Name-Last: Baldwin
Author-Name: Robin Gauld
Author-X-Name-First: Robin
Author-X-Name-Last: Gauld
Author-Name: Shaun Goldfinch
Author-X-Name-First: Shaun
Author-X-Name-Last: Goldfinch
Title: What Public Servants Really Think of E-Government
Abstract:
Abstract Drawing on 240 completed web surveys from six New
Zealand core government agencies, and using qualitative and quantitative
measures, we investigate public servants' views on three aspects of
e-government, situated within an overarching rhetoric of
‘transformation’. First, the degree to which e-government is
supporting ‘joined-up’ government is assessed. Second, we
canvas views as to what degree e-government measures are promoting new
ways of working for public servants such as flexible work. Third, we seek
public servant views on whether e-government measures are allowing greater
‘e-participation’ from the public. We find that public
servants exhibit considerable nuance in their views on e-government,
including some scepticism towards its role in increasing flexible work, in
‘joining-up’ government, and in increasing citizen
participation in policy making. The vagueness of transformational rhetoric
is highlighted. We suggest the more considered views of public servants on
the costs, as well as the benefits, of e-government, provide a useful
antidote to much heated rhetoric and ‘dangerous enthusiasms’
exhibited towards e-government across the world.
Journal: Public Management Review
Pages: 105-127
Issue: 1
Volume: 14
Year: 2011
Month: 3
X-DOI: 10.1080/14719037.2011.589616
File-URL: http://hdl.handle.net/10.1080/14719037.2011.589616
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:1:p:105-127
Template-Type: ReDIF-Article 1.0
Author-Name: Richard Batley
Author-X-Name-First: Richard
Author-X-Name-Last: Batley
Author-Name: Willy McCourt
Author-X-Name-First: Willy
Author-X-Name-Last: McCourt
Author-Name: Claire Mcloughlin
Author-X-Name-First: Claire
Author-X-Name-Last: Mcloughlin
Title: Editorial
Abstract:
Abstract Politics and governance have become central to
explanations of the widespread under-provision of public services in
developing countries. Political analysis offers an understanding of what
might otherwise appear to be exclusively managerial or capacity problems.
The articles in this special issue of PMR contribute to three main aspects
of this new literature on the political economy of service provision: how
the incentives of elites are formed and affect whether, to whom and how
services are provided; how top--down and bottom--up systems of
accountability may act and also interact to affect incentives; and the
effect of service provision on state--society relations. The analysis in
this and the following articles suggests that the politics of service
provision should be understood as a cycle of causation: politics affect
the policy, governance and implementation of services, but in turn service
provision is a theatre of politics and affects citizen formation and the
development of state capacity and legitimacy. Taken as a whole, the
articles suggest that a political perspective enables new insights into
the causes of weak service provision, and how it can be improved.
Journal: Public Management Review
Pages: 131-144
Issue: 2
Volume: 14
Year: 2012
Month: 2
X-DOI: 10.1080/14719037.2012.657840
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657840
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:131-144
Template-Type: ReDIF-Article 1.0
Author-Name: Anuradha Joshi
Author-X-Name-First: Anuradha
Author-X-Name-Last: Joshi
Author-Name: Peter P. Houtzager
Author-X-Name-First: Peter P.
Author-X-Name-Last: Houtzager
Title: Widgets or Watchdogs?
Abstract:
Abstract Strengthening ‘social
accountability’ is emerging as a key strategy for improving public
services and attaining the Millennium Development Goals. Yet current
conceptualizations of social accountability have tended to focus on it as
‘mechanisms’ or ‘widgets’, a view which tends
to depoliticize the very processes through which poor people make claims.
We propose an alternative conceptualization which focuses on
disaggregating social accountability actions, and viewing them as part of
a long-term ongoing political engagement of social actors with the state.
Such a conceptualization can advance understandings of when the poor
engage in social accountability and the impact it might have.
Journal: Public Management Review
Pages: 145-162
Issue: 2
Volume: 14
Year: 2012
Month: 2
X-DOI: 10.1080/14719037.2012.657837
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657837
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:145-162
Template-Type: ReDIF-Article 1.0
Author-Name: David Booth
Author-X-Name-First: David
Author-X-Name-Last: Booth
Title: Working with the Grain and Swimming against the Tide
Abstract:
Abstract Research into the governance of public goods
provision in Africa suggests that, on their own, bottom--up pressures from
voters and service users are only a weak factor in improving performance.
It confirms the importance of working with politicians and service
providers as well as clients. However, getting ‘uptake’ of
these findings into the practice of development agencies is difficult. In
the dissemination of previous studies, certain propositions about the
power of information and community monitoring have been heavily over-sold
because they satisfy practitioners' hunger for simple, upbeat messages.
Incentives, ideologies and vested interests inhibit the adoption of more
complex findings.
Journal: Public Management Review
Pages: 163-180
Issue: 2
Volume: 14
Year: 2012
Month: 2
X-DOI: 10.1080/14719037.2012.657959
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657959
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:163-180
Template-Type: ReDIF-Article 1.0
Author-Name: Jeremy Holland
Author-X-Name-First: Jeremy
Author-X-Name-Last: Holland
Author-Name: Laurent Ruedin
Author-X-Name-First: Laurent
Author-X-Name-Last: Ruedin
Author-Name: Patta Scott-Villiers
Author-X-Name-First: Patta
Author-X-Name-Last: Scott-Villiers
Author-Name: Hannah Sheppard
Author-X-Name-First: Hannah
Author-X-Name-Last: Sheppard
Title: Tackling the Governance of Socially Inclusive Service Delivery
Abstract:
Abstract Despite conventions, laws and policies, service
delivery in many countries remains poor and fails to reach socially
excluded groups. With ‘supply side’ governance constraints
often deemed intractable, many donors support ‘demand side’
accountability processes for better service delivery. When it comes to
social and gender-based exclusion, the weaknesses of purely demand side
accountability approaches become clear. This article draws on case study
research in Nepal to examine social accountability processes that work on
both sides of the supply--demand divide and consider their likely
contribution to socially inclusive service delivery and to challenging
deeper institutional norms that sustain social exclusion.
Journal: Public Management Review
Pages: 181-196
Issue: 2
Volume: 14
Year: 2012
Month: 2
X-DOI: 10.1080/14719037.2012.657919
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657919
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:181-196
Template-Type: ReDIF-Article 1.0
Author-Name: Mark Turner
Author-X-Name-First: Mark
Author-X-Name-Last: Turner
Title: Decentralization, Politics and Service Delivery
Abstract:
Abstract One-stop service shops (OSSs) for government
services delivery have become a popular and flexible mode of
administrative decentralization for delivering government services of
various types throughout the world. Using an analytical framework derived
from decentralization, this article examines their introduction in
Mongolia paying particular attention to politics, political economy and
governance. The Mongolian OSSs have been justified mainly on managerial
and governance grounds and are viewed by government as a most successful
public administration reform. This article reviews these rationales in the
course of tracing the history of the introduction of OSSs into Mongolia.
The reform is also located in the political economy of Mongolia using
problem tree analysis to evaluate its relevance to the country's leading
development issues. Further problem tree analysis is applied to one of
these issues, service delivery. The OSS experiment is also examined
through the lens of political analysis paying particular attention to the
policy making and policy implementation. The overall picture is one of
both success and failure; success in terms of establishing OSSs across
Mongolia but failure in terms of the lack of change to bureaucratic
processes and the centralization of the State.
Journal: Public Management Review
Pages: 197-215
Issue: 2
Volume: 14
Year: 2012
Month: 2
X-DOI: 10.1080/14719037.2012.657960
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657960
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:197-215
Template-Type: ReDIF-Article 1.0
Author-Name: Daniel Harris
Author-X-Name-First: Daniel
Author-X-Name-Last: Harris
Author-Name: Jenny Qu Wang
Author-X-Name-First: Jenny Qu
Author-X-Name-Last: Wang
Title: Political Economy Realities in the Chinese Health Sector
Abstract:
Abstract While the challenges resulting from the
marketization of health services in China during the post-1979 reform
period have been well documented, recent work has called for analysis of
reforms currently underway and the underlying factors explaining why
certain reforms work or do not work. This article proposes that the
political economy of health financing constitutes one such factor
affecting the ability of reforms to address the challenges presented by
China's significant population of internal migrants. We find analysis of
relevant structural factors, institutions and actors' incentives sheds
valuable light on reform dynamics in the context of an increasingly mobile
society.
Journal: Public Management Review
Pages: 217-237
Issue: 2
Volume: 14
Year: 2012
Month: 2
X-DOI: 10.1080/14719037.2012.657957
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657957
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:217-237
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen Jones
Author-X-Name-First: Stephen
Author-X-Name-Last: Jones
Title: The Politics of Social Rights
Abstract:
Abstract This article examines the first steps in
developing broad-based social insurance in Nepal, focusing on social
protection cash transfers and the provision of free essential health care.
Policy changes have been skilfully promoted by politically influential
individuals with a strong vision for the development of social policies
while the circumstances of political ‘transition’ have
created an opportunity for defining universal rights in the Constitution.
A political consensus has developed in favour of these policies because of
the electoral advantages that have accrued to their promoters.
Implementation has been favoured by the administrative simplicity of the
measures taken though a more stable political environment will be required
for deeper institutional change.
Journal: Public Management Review
Pages: 239-254
Issue: 2
Volume: 14
Year: 2012
Month: 2
X-DOI: 10.1080/14719037.2012.657920
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657920
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:239-254
Template-Type: ReDIF-Article 1.0
Author-Name: Alex Hurrell
Author-X-Name-First: Alex
Author-X-Name-Last: Hurrell
Author-Name: Ian MacAuslan
Author-X-Name-First: Ian
Author-X-Name-Last: MacAuslan
Title: The Political Implications of Cash Transfers in Sub-saharan Africa
Abstract:
Abstract Following success in Latin America, cash
transfers are rapidly gaining currency as a principal tool for social
protection in Africa. Pilot projects abound, but are often conceived and
evaluated without much attention to the political and social implications
of targeting, of payment systems, and of introducing cash into poor
communities. These implications can be profound, and must be considered in
designing cash transfer programmes. Using examples from Oxford Policy
Management's evaluation and design work in Kenya, we discuss effects on
the political and social fabric of in particular (1) targeting, (2)
payments systems and (3) the overall process of cash transfers.
First, who is targeted, how and who targets can radically alter
local power relations, and this can have national consequences. Targeting
divides communities into recipients and non-recipients, and this has
consequences for social relations. Second, different payment systems
create different requirements for civil registration, possibilities for
fraud and opportunities for connectedness. These requirements and
opportunities all have potential to change citizens' relationship with the
State with far-reaching political implications. Finally, because of these
effects, implementing a system of cash transfers (even a pilot project) is
not an apolitical policy intervention and in fact will influence quite
profoundly relationships between individuals within households, within
communities and within the broader polity. This has an effect on the
development direction of the country in question. We ask whether this
should be the donors' role, and suggest greater engagement with national
and local political actors in planning, designing and implementing cash
transfer programmes.
Journal: Public Management Review
Pages: 255-272
Issue: 2
Volume: 14
Year: 2012
Month: 2
X-DOI: 10.1080/14719037.2012.657961
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657961
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:255-272
Template-Type: ReDIF-Article 1.0
Author-Name: Derick W. Brinkerhoff
Author-X-Name-First: Derick W.
Author-X-Name-Last: Brinkerhoff
Author-Name: Anna Wetterberg
Author-X-Name-First: Anna
Author-X-Name-Last: Wetterberg
Author-Name: Stephen Dunn
Author-X-Name-First: Stephen
Author-X-Name-Last: Dunn
Title: Service Delivery and Legitimacy in Fragile and Conflict-Affected States
Abstract:
Abstract In fragile and conflict-affected states (FCS),
governments must rebuild three core governance functions: provision of
security, service delivery and political participation. We unpack the
connection between service delivery and legitimacy, using a staged model
of legitimation, in which progress on the governance functions forms the
basis for value-based legitimacy; behavioural legitimacy may, but does not
necessarily, follow. With data from Iraq, we explore the role of water
services in laying the groundwork for legitimacy. The analysis underscores
the complex, non-linear relationship between service delivery and
increases in trust and legitimacy, and the process's sensitivity to
starting points. Nascent governments can build legitimacy by improving
service delivery; however, gains are contingent and often fragile.
Journal: Public Management Review
Pages: 273-293
Issue: 2
Volume: 14
Year: 2012
Month: 2
X-DOI: 10.1080/14719037.2012.657958
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657958
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:2:p:273-293
Template-Type: ReDIF-Article 1.0
Author-Name: Walter Kickert
Author-X-Name-First: Walter
Author-X-Name-Last: Kickert
Title: State Responses to the Fiscal Crisis in Britain, Germany and the Netherlands
Abstract:
Abstract How have governments, politics and
administrations responded to the fiscal crisis? In this brief article, a
first preliminary analysis is made how Great Britain, Germany and The
Netherlands managed the crisis. The crisis consisted of three stages:
First, the financial crisis causing governments to save and support banks;
second, the economic crisis, causing governments to take economic recovery
measures and third, the fiscal crisis of state debts and budget deficits,
causing governments to take fiscal cut-back measures. Particular attention
is paid to the governmental decision-making processes during the three
stages of the crisis.
Journal: Public Management Review
Pages: 299-309
Issue: 3
Volume: 14
Year: 2012
Month: 3
X-DOI: 10.1080/14719037.2011.637410
File-URL: http://hdl.handle.net/10.1080/14719037.2011.637410
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:299-309
Template-Type: ReDIF-Article 1.0
Author-Name: Sean Tunney
Author-X-Name-First: Sean
Author-X-Name-Last: Tunney
Author-Name: Jane Thomas
Author-X-Name-First: Jane
Author-X-Name-Last: Thomas
Title: Choosing Voices: The Department of Health's online interpretation of what patients want
Abstract:
Abstract Since 2005, reforms in the National Health
Service in England, overseen by the British government's Department of
Health (DH), have further stimulated a market by increasing the number of
providers and encouraging patient choice. This study compares the DH's
reporting until 2010, on its website, of ‘what patients
want’ and the research evidence for its statements. It will
consider whether the evidence is more ambiguous than the website summary
implied; obscuring the voices of those with opinions running counter to
patient choice, as the DH defined it. Finally, it reflects on whether
there has been a subsequent change of approach.
Journal: Public Management Review
Pages: 311-329
Issue: 3
Volume: 14
Year: 2012
Month: 3
X-DOI: 10.1080/14719037.2011.637405
File-URL: http://hdl.handle.net/10.1080/14719037.2011.637405
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:311-329
Template-Type: ReDIF-Article 1.0
Author-Name: Angel Saz-Carranza
Author-X-Name-First: Angel
Author-X-Name-Last: Saz-Carranza
Author-Name: Francisco Longo
Author-X-Name-First: Francisco
Author-X-Name-Last: Longo
Title: Managing Competing Institutional Logics in Public--Private Joint Ventures
Abstract:
Abstract Cross-sector inter-organizational partnerships,
alliances and networks have become extremely popular. Yet, we may expect
competing societal-level institutional logics to play an important role in
cross-sector alliances, hence making their management central to alliance
success. This article responds to the general research question:
How do participants of public--private joint ventures manage
competing institutional logics? Based on in-depth interviews we
empirically characterize two competing logics in a cross-sector
collaborative and identify two practices used to cope with them.
Journal: Public Management Review
Pages: 331-357
Issue: 3
Volume: 14
Year: 2012
Month: 3
X-DOI: 10.1080/14719037.2011.637407
File-URL: http://hdl.handle.net/10.1080/14719037.2011.637407
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:331-357
Template-Type: ReDIF-Article 1.0
Author-Name: Luca Fazzi
Author-X-Name-First: Luca
Author-X-Name-Last: Fazzi
Title: Social Enterprises, Models of Governance and the Production of Welfare Services
Abstract:
Abstract This article reports the results of an empirical
study on the relationship between models of single- and multi-stakeholder
governance and the competitive advantages of social enterprises (SEs). The
results of the research show that SEs with models of multi-stakeholder
governance perform functions which are different from those of
single-stakeholder SEs. If contracting-out is to be managed efficiently
and effectively, these differences must borne in mind and valorized
according to the specific objectives of service outsourcing processes.
Journal: Public Management Review
Pages: 359-376
Issue: 3
Volume: 14
Year: 2012
Month: 3
X-DOI: 10.1080/14719037.2011.637409
File-URL: http://hdl.handle.net/10.1080/14719037.2011.637409
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:359-376
Template-Type: ReDIF-Article 1.0
Author-Name: Chung-An Chen
Author-X-Name-First: Chung-An
Author-X-Name-Last: Chen
Author-Name: Barry Bozeman
Author-X-Name-First: Barry
Author-X-Name-Last: Bozeman
Title: Organizational Risk Aversion: Comparing The Public and Non-Profit Sectors
Abstract:
Abstract Conventional wisdom of ‘sector
matters’ suggests that those working in the government are more
risk averse than those employed by business enterprises. However, whether
public sector workers tend to be more risk averse than non-profit sector
workers is unknown. Our paper examines whether the levels of
organizational risk aversion as perceived by managers differ between
public and non-profit organizations and explore reasons leading to this
potential difference. Statistical results show that organizational risk
aversion is more pervasive in the public sector than in the non-profit
sector. Mediation tests further indicate that managerial trust and an
organization's formalized rule constraints in rewarding good performers
and removing poor performers are decisive to this difference. The findings
imply that the top management's feeling of insecurity and structural
reasons embedded in the merit system are the keys to organizational risk
aversion in the public sector.
Journal: Public Management Review
Pages: 377-402
Issue: 3
Volume: 14
Year: 2012
Month: 3
X-DOI: 10.1080/14719037.2011.637406
File-URL: http://hdl.handle.net/10.1080/14719037.2011.637406
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:377-402
Template-Type: ReDIF-Article 1.0
Author-Name: Tony Kinder
Author-X-Name-First: Tony
Author-X-Name-Last: Kinder
Title: Learning, Innovating and Performance in Post-New Public Management of Locally Delivered Public Services
Abstract:
Abstract Commenting upon strands of post-new public
management (NPM) debate, including Lapsley (2009) and Osborne (2010a) the
article argues that as local public service organizations enter the
age of austerity, performance driven by innovation and
learning, will be an important feature of any NPM paradigm. The article
suggests a theoretical framework for innovation in local public services:
listening and learning, illustrating its usefulness by a
case study of West Lothian Council, Scotland.
Journal: Public Management Review
Pages: 403-428
Issue: 3
Volume: 14
Year: 2012
Month: 3
X-DOI: 10.1080/14719037.2011.637408
File-URL: http://hdl.handle.net/10.1080/14719037.2011.637408
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:3:p:403-428
Template-Type: ReDIF-Article 1.0
Author-Name: Celine Chew
Author-X-Name-First: Celine
Author-X-Name-Last: Chew
Author-Name: Gillian H. Wright
Author-X-Name-First: Gillian H.
Author-X-Name-Last: Wright
Title: A Note from the Editors
Abstract:
It is widely acknowledged that public and non‐profit services have
imported generic management theorems in the past to good effect. However,
barriers to the application of a market focus as a means of delivering
value in public and non-profit services to diverse stakeholder groups is a
recurring theme in the extant literature. This special issue brings
together a range of contemporary perspectives on marketing in public and
non-profit services and its application to diverse public and
non‐profit contexts, whilst surfacing empirical and practice
implications for public and non‐profit service researchers and
managers. We would like to acknowledge the contribution of our
panel of reviewers in making this special issue a success: Ross Brennan,
Ian Bruce, Sally Hibbert, Judith Madill, Ken Peattie, Michel Rod, Adrian
Sargeant, Nic Terblanche, Mary Tschirhart, and Tony Wall.
Journal: Public Management Review
Pages: 431-431
Issue: 4
Volume: 14
Year: 2012
Month: 5
X-DOI: 10.1080/14719037.2011.649977
File-URL: http://hdl.handle.net/10.1080/14719037.2011.649977
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:431-431
Template-Type: ReDIF-Article 1.0
Author-Name: Gillian H. Wright
Author-X-Name-First: Gillian H.
Author-X-Name-Last: Wright
Author-Name: Celine Chew
Author-X-Name-First: Celine
Author-X-Name-Last: Chew
Author-Name: Anthony Hines
Author-X-Name-First: Anthony
Author-X-Name-Last: Hines
Title: The Relevance and Efficacy of Marketing in Public and Non-Profit Service Management
Abstract:
Abstract The central premise of this article is that
public and non-profit service organizations (PNSOs) seek to add value to
their multiple stakeholders with their multiple objectives. With the
nature and difference of PNSOs in mind, we consider the relevance and the
potential impact that a market-led orientation and the various elements of
a strategic marketing approach to PNSO management can have on service
outcomes and value. We conclude that although PNSOs utilize some
management theorems effectively, there is potential for marketing concepts
to make a significant contribution to the effective management of public
services in contemporary society.
Journal: Public Management Review
Pages: 433-450
Issue: 4
Volume: 14
Year: 2012
Month: 5
X-DOI: 10.1080/14719037.2011.649973
File-URL: http://hdl.handle.net/10.1080/14719037.2011.649973
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:433-450
Template-Type: ReDIF-Article 1.0
Author-Name: Cláudia Carvalho
Author-X-Name-First: Cláudia
Author-X-Name-Last: Carvalho
Author-Name: Carlos Brito
Author-X-Name-First: Carlos
Author-X-Name-Last: Brito
Title: Assessing Users' Perceptions on how to Improve Public Services Quality
Abstract:
Abstract In order to address new demands from citizens and
companies, public agencies are developing new ways of delivering public
services within a multi-channel logic. In this context, Citizen Shops have
been designed to increase speed of response, to simplify procedures and,
above all, to improve service quality. This article aims to evaluate the
perceptions of users of public services in order to improve their quality.
The article follows a marketing perspective, paying special attention to
citizens' expectations and perceptions and to the role of emotions in the
encounter. Given the nature of the research issue, the investigation
followed a case-study methodology. The authors present an adaptation of
the Critical Incident Technique and analyse extensive qualitative and
quantitative data collected in six Portuguese Citizen Shops. The findings
show that expectations are extremely dynamic and play a relevant role in
users' satisfaction. Satisfying and neutral attributes were identified,
and the Critical Incident Technique also revealed the importance of
emotions in the encounter.
Journal: Public Management Review
Pages: 451-472
Issue: 4
Volume: 14
Year: 2012
Month: 5
X-DOI: 10.1080/14719037.2011.649976
File-URL: http://hdl.handle.net/10.1080/14719037.2011.649976
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:451-472
Template-Type: ReDIF-Article 1.0
Author-Name: Celine Chew
Author-X-Name-First: Celine
Author-X-Name-Last: Chew
Author-Name: Christopher Vinestock
Author-X-Name-First: Christopher
Author-X-Name-Last: Vinestock
Title: The Public Service Offering and its Influence on Marketing Priorities in Local Government Organizations
Abstract:
Abstract This article employs a comparative case study
methodology to critically examine the types of marketing activity
undertaken by two local government organizations that are involved in
providing discretionary and non-discretionary services, respectively.
Achievement of income targets and user satisfaction standards were found
to be central to the success of marketing efforts in discretionary public
services, while these were not priority objectives in non-discretionary
public services. This key difference influenced the range and intensity of
marketing activity undertaken and resource commitments provided by public
service organizations. Three propositions for future theory development
and practice in marketing for public services are offered.
Journal: Public Management Review
Pages: 473-497
Issue: 4
Volume: 14
Year: 2012
Month: 5
X-DOI: 10.1080/14719037.2011.649971
File-URL: http://hdl.handle.net/10.1080/14719037.2011.649971
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:473-497
Template-Type: ReDIF-Article 1.0
Author-Name: Erik-Hans Klijn
Author-X-Name-First: Erik-Hans
Author-X-Name-Last: Klijn
Author-Name: Jasper Eshuis
Author-X-Name-First: Jasper
Author-X-Name-Last: Eshuis
Author-Name: Erik Braun
Author-X-Name-First: Erik
Author-X-Name-Last: Braun
Title: The Influence of Stakeholder Involvement on The Effectiveness of Place Branding
Abstract:
Abstract The assumption in the governance literature is
that stakeholder involvement enhances the chances of success of governance
processes. Place branding has a strong governance character in that it
involves many different actors and the government is one of the parties in
the branding process. This article draws on survey data acquired from
professionals involved in city marketing and branding in the Netherlands
to analyse whether stakeholder involvement leads to a clearer brand
concept and increased effectiveness of city brands in terms of attracting
target groups. The analysis shows that involving stakeholders does make a
difference and has positive effects on the clarity of the brand concept.
Journal: Public Management Review
Pages: 499-519
Issue: 4
Volume: 14
Year: 2012
Month: 5
X-DOI: 10.1080/14719037.2011.649972
File-URL: http://hdl.handle.net/10.1080/14719037.2011.649972
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:499-519
Template-Type: ReDIF-Article 1.0
Author-Name: Lieske van der Torre
Author-X-Name-First: Lieske
Author-X-Name-Last: van der Torre
Author-Name: Menno Fenger
Author-X-Name-First: Menno
Author-X-Name-Last: Fenger
Author-Name: Mark van Twist
Author-X-Name-First: Mark
Author-X-Name-Last: van Twist
Title: Between State, Market and Community
Abstract:
Abstract Hybrid organizations operate in complex and
diversified institutional environments that combine characteristics of the
state, the market, and the nonprofit sector. These environments impose
challenges on the marketing of hybrid organizations. This article focuses
on the challenges and dilemmas in the marketing of hybrid organizations by
analysing the slogans of Dutch sheltered work companies. These slogans
reflect the core values and distinctive competences of these
organizations. Our analysis accentuates the tensions between the demands
from the multiple domains and shows how a specific group of hybrid
organizations -- sheltered work companies -- deals
with these tensions in the formulation of their slogans.
Journal: Public Management Review
Pages: 521-540
Issue: 4
Volume: 14
Year: 2012
Month: 5
X-DOI: 10.1080/14719037.2011.649974
File-URL: http://hdl.handle.net/10.1080/14719037.2011.649974
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:521-540
Template-Type: ReDIF-Article 1.0
Author-Name: Linda McGuire
Author-X-Name-First: Linda
Author-X-Name-Last: McGuire
Title: Slippery Concepts in Context
Abstract:
Abstract The importance of developing and maintaining
enduring relationships with suppliers and customers is a key tenet of
relationship marketing. The application relationship marketing has been
advocated for public services. However, successful transfer requires
understanding of what relationship marketing actually is and how it can be
applied to public services. This paper identifies two problems for
research designs. The first is the conceptual ambiguity around
relationship marketing. The second problem is the diversity of public
services. The paper proposes two analytical shifts in research designs:
changing the unit of analysis to services and using typologies based on
continua.
Journal: Public Management Review
Pages: 541-555
Issue: 4
Volume: 14
Year: 2012
Month: 5
X-DOI: 10.1080/14719037.2011.649975
File-URL: http://hdl.handle.net/10.1080/14719037.2011.649975
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:4:p:541-555
Template-Type: ReDIF-Article 1.0
Author-Name: Shahidul Hassan
Author-X-Name-First: Shahidul
Author-X-Name-Last: Hassan
Author-Name: John Rohrbaugh
Author-X-Name-First: John
Author-X-Name-Last: Rohrbaugh
Title: Variability in the Organizational Climate of Government Offices and Affective Organizational Commitment
Abstract:
Abstract This study examined the shared perceptions of 739
professional and technical employees regarding organizational climate and
the strength of affective commitment in fifty-one geographically dispersed
offices of an agency of state government. The results indicated that the
level of affective commitment in these offices could be predicted reliably
(adjusted R2 = .75) from three of the eight
dimensions of organizational climate included in the study: goal
ambiguity, social cohesion and fairness and equity. Implications of these
results with respect to developing effective human resource management
strategies in public sector organizations are discussed in detail.
Journal: Public Management Review
Pages: 563-584
Issue: 5
Volume: 14
Year: 2012
Month: 6
X-DOI: 10.1080/14719037.2011.642568
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642568
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:563-584
Template-Type: ReDIF-Article 1.0
Author-Name: Christoph Ossege
Author-X-Name-First: Christoph
Author-X-Name-Last: Ossege
Title: Accountability -- are We Better off Without It?
Abstract:
Abstract Public managers increasingly lament about
negative effects of accountability. Despite these reports and the
importance of accountability in public organizations, it is yet unknown
when it has positive or negative effects on managers. Overcoming two major
obstacles in accountability research, this study therefore investigates
‘how accountability affects public manager's work
behaviour’. Firstly, this study applies a cognitive theory offering
a promising way out of the current theoretical dead-end. Secondly, the
quasi-experimental research design makes the complex concept of
accountability more tangible and findings transferable to practice.
Moreover, individual level characteristics such as motivation are used to
investigate a potential interaction between contingency and individual
level characteristics. Results indicate both positive and negative effects
of accountability on work behaviour and hence strongly challenge the
positive normative connotation of accountability.
Journal: Public Management Review
Pages: 585-607
Issue: 5
Volume: 14
Year: 2012
Month: 6
X-DOI: 10.1080/14719037.2011.642567
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642567
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:585-607
Template-Type: ReDIF-Article 1.0
Author-Name: Sandra Beach
Author-X-Name-First: Sandra
Author-X-Name-Last: Beach
Author-Name: Robyn Keast
Author-X-Name-First: Robyn
Author-X-Name-Last: Keast
Author-Name: David Pickernell
Author-X-Name-First: David
Author-X-Name-Last: Pickernell
Title: Unpacking the Connections between Network and Stakeholder Management and their Application to Road Infrastructure Networks in Queensland
Abstract:
Abstract Since the late twentieth century, there has been
a shift away from delivery of infrastructure, including road networks,
exclusively by the state. Subsequently, a range of alternative delivery
models including governance networks have emerged. However, little is
known about how connections between these networks and their stakeholders
are created, managed or sustained. Using an analytical framework based on
a synthesis of theories of network and stakeholder management, three cases
in road infrastructure in Queensland, Australia are examined. The paper
finds that although network management can be used to facilitate
stakeholder engagement, such activities in the three cases are mainly
focused within the core network of those most directly involved with
delivery ofthe infrastructure often to the exclusion of other stakeholder
groups.
Journal: Public Management Review
Pages: 609-629
Issue: 5
Volume: 14
Year: 2012
Month: 6
X-DOI: 10.1080/14719037.2011.642563
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642563
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:609-629
Template-Type: ReDIF-Article 1.0
Author-Name: Sumit Lodhia
Author-X-Name-First: Sumit
Author-X-Name-Last: Lodhia
Author-Name: Kerry Jacobs
Author-X-Name-First: Kerry
Author-X-Name-Last: Jacobs
Author-Name: Yoon Jin Park
Author-X-Name-First: Yoon Jin
Author-X-Name-Last: Park
Title: Driving Public Sector Environmental Reporting
Abstract:
Abstract This article analyses environmental reporting
practices within public sector entities. It explores the type and extent
of environmental disclosures by all 19 Australian Commonwealth Departments
in annual reports and sustainability reports, through a legitimacy
approach and a content analysis instrument based on the global reporting
initiative (GRI). The findings of this research indicate that there is
relatively little difference in the reporting practices of departments
with legitimacy drivers of size and mission than other departments. We see
little evidence of a wide-spread adoption of GRI reporting and argue that
drivers internal to government, particularly the coercive influence of
legislation and government-regulation, are a better explanation of public
sector environment reporting than a legitimacy explanation. We argue that
there is some support for a legitimacy argument in that the most
significant category of environmental reporting was reporting of
departmental initiatives which could be seen as having potential
legitimacy motivation and benefits. We conclude with the argument that a
more sophisticated approach to legitimacy is required to understand the
role of environmental reporting in the public sector context.
Journal: Public Management Review
Pages: 631-647
Issue: 5
Volume: 14
Year: 2012
Month: 6
X-DOI: 10.1080/14719037.2011.642565
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642565
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:631-647
Template-Type: ReDIF-Article 1.0
Author-Name: Eva Vicente
Author-X-Name-First: Eva
Author-X-Name-Last: Vicente
Author-Name: Carmen Camarero
Author-X-Name-First: Carmen
Author-X-Name-Last: Camarero
Author-Name: María José Garrido
Author-X-Name-First: María José
Author-X-Name-Last: Garrido
Title: Insights into Innovation in European Museums
Abstract:
Abstract Innovation has become a key tool enabling museums
to adapt to the major changes that have taken place in recent decades in
the milieu in which such organizations operate. However, countries'
differing cultural policies, coupled with the particular nature of museums
themselves (size, type of collection, organizational structure, system of
funding, etc.), have a practical impact on the ability of such
organizations to innovate and adapt to the new situation. In this context,
our study posits three aspects through which innovation may appear in
museums: technological innovation in management, technological innovation
in visitor experience and organizational innovation. We also explore the
extent to which the nature of cultural policies in different countries,
how museums are managed and their size and funding impact each type of
innovation. The empirical analysis was conducted for art and history
museums in four European countries: France, Italy, Spain and the United
Kingdom. We felt that exploring these relations in cultural organizations
would be of interest and would make an important contribution to the
field.
Journal: Public Management Review
Pages: 649-679
Issue: 5
Volume: 14
Year: 2012
Month: 6
X-DOI: 10.1080/14719037.2011.642566
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642566
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:649-679
Template-Type: ReDIF-Article 1.0
Author-Name: Claire A. Dunlop
Author-X-Name-First: Claire A.
Author-X-Name-Last: Dunlop
Author-Name: Duncan Russel
Author-X-Name-First: Duncan
Author-X-Name-Last: Russel
Title: Watching the Detectives-super-1
Abstract:
Abstract This paper examines the role of regulators in the
UK in integrating sustainable development into public services. In
particular, how can we explain the different ways in which different
regulators engage with sustainable development? Drawing on insights from
rational choice and sociological institutionalism, this paper explains the
responses of the three regulators operating in local government, schools
and healthcare. It finds that, central government's failure both to send
out clear signals about how to promote sustainable development and to
create incentives to ensure it happens has left the integration of
sustainable development mediated by regulators' organizational norms and
professional identities.
Journal: Public Management Review
Pages: 681-704
Issue: 5
Volume: 14
Year: 2012
Month: 6
X-DOI: 10.1080/14719037.2011.642564
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642564
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:5:p:681-704
Template-Type: ReDIF-Article 1.0
Author-Name: Isabella M. Nolte
Author-X-Name-First: Isabella M.
Author-X-Name-Last: Nolte
Author-Name: Eric C. Martin
Author-X-Name-First: Eric C.
Author-X-Name-Last: Martin
Author-Name: Silke Boenigk
Author-X-Name-First: Silke
Author-X-Name-Last: Boenigk
Title: Cross-Sectoral Coordination of Disaster Relief
Abstract:
Abstract Coordinating organizational activity across
different sectors is crucial in disaster management. We analysed the
response of 291 aid workers to the Haiti earthquake in 2010 and found that
common incentives and a high degree of equality among aid organizations
positively affected perceived network coordination. Large and public
organizations were more likely to take leadership roles and high numbers
of public organizations involved in the disaster response network led to
improved network coordination. These results indicate the need for
mechanisms that enable smaller and non-profit organizations to participate
in network coordination and leadership.
Journal: Public Management Review
Pages: 707-730
Issue: 6
Volume: 14
Year: 2011
Month: 8
X-DOI: 10.1080/14719037.2011.642629
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642629
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:707-730
Template-Type: ReDIF-Article 1.0
Author-Name: Peter Aagaard
Author-X-Name-First: Peter
Author-X-Name-Last: Aagaard
Title: The Challenge of Adaptive Capability in Public Organizations
Abstract:
Abstract This article describes an attempt within the
Danish Crime Prevention Council to improve adaptive capability. The
article applies a complex adaptive system perspective and analyses the
organizational identities of the Council to determine how processes of
integration, differentiation and fragmentation influence adaptive
capability. The findings emphasize the importance of path dependency in
actor's attempts to adapt. Based on this finding, the article suggests
that the complex adaptive system perspective can be enriched by an
institutional theory.
Journal: Public Management Review
Pages: 731-746
Issue: 6
Volume: 14
Year: 2011
Month: 8
X-DOI: 10.1080/14719037.2011.642626
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642626
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:731-746
Template-Type: ReDIF-Article 1.0
Author-Name: Devi Vijay
Author-X-Name-First: Devi
Author-X-Name-Last: Vijay
Author-Name: Mukta Kulkarni
Author-X-Name-First: Mukta
Author-X-Name-Last: Kulkarni
Title: Frame Changes in Social Movements: A Case Study
Abstract:
Abstract We examine the emergence and evolution of
collective action frames in the palliative care movement in Kerala, India.
We do so by leveraging secondary data published over seventeen years as
well as interviews with thirty movement actors. Our findings suggest two
key themes: First, frames that emerge at the grass-roots level, and in
many occasions from bystanders, can become dominant frames of a movement.
Second, frame alignment processes may be directed by non-elites towards
the elites. These findings diverge from prior literature which emphasizes
roles of movement leaders and key actors in framing issues and strategies.
Journal: Public Management Review
Pages: 747-770
Issue: 6
Volume: 14
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2011.642630
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642630
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:747-770
Template-Type: ReDIF-Article 1.0
Author-Name: Suzanne Young
Author-X-Name-First: Suzanne
Author-X-Name-Last: Young
Author-Name: Manuela S. Macinati
Author-X-Name-First: Manuela S.
Author-X-Name-Last: Macinati
Title: Health Outsourcing/Backsourcing
Abstract:
Abstract Since outsourcing throughout the 1980s and 1990s,
many healthcare organizations are reconsidering their outsourcing decision
and backsourcing. This research explores the reasons and outcomes of the
outsourcing/backsourcing decision using a case study approach of two cases
in Australia and Italy. Findings indicate that the outsourcing decision
was cost-driven alongside a desire to increase workforce flexibility.
However, backsourcing occurred due to cost increases, a lack of control
and lack of workforce flexibility. On the positive side, contracting was
shown to provide the host organization with the opportunity of learning
from the contractor in updating skills and practices, and management
techniques.
Journal: Public Management Review
Pages: 771-794
Issue: 6
Volume: 14
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2011.642627
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642627
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:771-794
Template-Type: ReDIF-Article 1.0
Author-Name: Michal Almog-Bar
Author-X-Name-First: Michal
Author-X-Name-Last: Almog-Bar
Author-Name: Ester Zychlinski
Author-X-Name-First: Ester
Author-X-Name-Last: Zychlinski
Title: A Façade of Collaboration
Abstract:
Abstract The study presented in this article examined the
relationship between philanthropic foundations (PFs) and the government in
social policy-making. The Yaniv Project, which aimed to establish
collaboration between PFs and the Israeli government in the field of
children and youth at risk in Israel, is analysed as a case in point. The
findings reveal that the collaboration that emerged was ceremonial and
symbolic. The government and the PFs perceived the collaboration more as a
technical means of achieving their own goals and gaining control than as a
relationship that benefits both parties. The article discusses the
implications of those relationships for PFs and the government.
Journal: Public Management Review
Pages: 795-814
Issue: 6
Volume: 14
Year: 2011
Month: 9
X-DOI: 10.1080/14719037.2011.642625
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642625
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:795-814
Template-Type: ReDIF-Article 1.0
Author-Name: Mary K. Feeney
Author-X-Name-First: Mary K.
Author-X-Name-Last: Feeney
Author-Name: Eric W. Welch
Author-X-Name-First: Eric W.
Author-X-Name-Last: Welch
Title: Electronic Participation Technologies and Perceived Outcomes for Local Government Managers
Abstract:
Abstract US local governments are under increasing
pressure to adopt electronic participation technologies to engage
stakeholders in decision-making. The choice set of technologies and the
ease with which they can be applied, has potentially increased the
complexity of the context within which managers operate. Using data from a
national survey of 850 government managers in 500 cities, we investigate
whether different channels of e-participation technology and the intensity
of e-participation technology use are associated with managers'
perceptions of outcomes. We find that the relationships between complexity
of e-participation technology and perceived outcomes depend upon the type
of external stakeholder group considered.
Journal: Public Management Review
Pages: 815-833
Issue: 6
Volume: 14
Year: 2011
Month: 10
X-DOI: 10.1080/14719037.2011.642628
File-URL: http://hdl.handle.net/10.1080/14719037.2011.642628
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:6:p:815-833
Template-Type: ReDIF-Article 1.0
Author-Name: Thomas Andersson
Author-X-Name-First: Thomas
Author-X-Name-Last: Andersson
Author-Name: Roy Liff
Author-X-Name-First: Roy
Author-X-Name-Last: Liff
Title: Multiprofessional Cooperation and Accountability Pressures
Abstract:
Abstract This article examines how multiprofessional
healthcare teams, working as a post-New Public Management (post-NPM)
reform, respond to accountability pressure resulting from the
implementation of NPM reforms. The team members use three strategies to
respond to this pressure: responsibility avoiding that results in
conflict; responsibility ignoring that results in parallel work and
responsibility sharing that results in cooperation. Depending on how the
professionals respond to different contextual factors, the choice of
strategies can either foster or inhibit cooperation in multiprofessional
teams. Achieving holistic patient care is threatened when accountability
pressure increases for teams that have not yet developed their internal
routines of cooperation.
Journal: Public Management Review
Pages: 835-855
Issue: 6
Volume: 14
Year: 2012
Month: 9
X-DOI: 10.1080/14719037.2011.650053
File-URL: http://hdl.handle.net/10.1080/14719037.2011.650053
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:6:p:835-855
Template-Type: ReDIF-Article 1.0
Author-Name: Külli Nõmm
Author-X-Name-First: Külli
Author-X-Name-Last: Nõmm
Author-Name: Tiina Randma-Liiv
Author-X-Name-First: Tiina
Author-X-Name-Last: Randma-Liiv
Title: Performance Measurement and Performance Information in New Democracies
Abstract:
Abstract This article explores the introduction of
performance measurement tools in new democracies by presenting a
qualitative study based on Estonian governmental documents and performance
audits. A set of specific factors help to explain difficulties in
introducing performance measurement tools in immature policy environments:
instability, poor strategic planning and policy analysis, an
implementation gap and uncritical, uninformed transfer of Western
performance management initiatives. Although the authors recognize the
limits of generalizations based on the Estonian example, the presence of
such ‘transitional’ factors is likely to make the
development of performance measurement in new democracies even more
complicated than in the West.
Journal: Public Management Review
Pages: 859-879
Issue: 7
Volume: 14
Year: 2011
Month: 12
X-DOI: 10.1080/14719037.2012.657835
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657835
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:859-879
Template-Type: ReDIF-Article 1.0
Author-Name: Elizabeth Eppel
Author-X-Name-First: Elizabeth
Author-X-Name-Last: Eppel
Title: What Does it Take to Make Surprises Less Surprising?
Abstract:
Abstract It is not unusual for public management systems
to be ‘caught by surprise’ when events unfold which had not
been anticipated in policy processes. An empirical example from New
Zealand is used to show the contribution complexity theory has to make to
helping public management scholars and practitioners understand the origin
of surprises and anticipate them. This illustrative case identifies a
number of unforeseen events in tertiary education, their origins and
effects through a complexity-informed lens. These self-organizing changes
can be the source of unwanted surprises (unknown unknowns) which require
complexity-compatible approaches to their anticipation and management.
Journal: Public Management Review
Pages: 881-902
Issue: 7
Volume: 14
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2011.650055
File-URL: http://hdl.handle.net/10.1080/14719037.2011.650055
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:881-902
Template-Type: ReDIF-Article 1.0
Author-Name: Mariannunziata Liguori
Author-X-Name-First: Mariannunziata
Author-X-Name-Last: Liguori
Author-Name: Mariafrancesca Sicilia
Author-X-Name-First: Mariafrancesca
Author-X-Name-Last: Sicilia
Author-Name: Ileana Steccolini
Author-X-Name-First: Ileana
Author-X-Name-Last: Steccolini
Title: Some Like it Non-Financial …
Abstract:
Abstract Over the last decades the process of
modernization in the public sector has fostered the adoption of new
accounting techniques, such as accrual accounting and non-financial
performance measurement systems. The purpose of this paper is to test
hypotheses on the different perceptions of politicians and managers as to
the importance of performance information. Our findings suggest that
politicians’ and managers’ views on the importance of
performance information are more similar than expected. They also show
that accounting innovations are in some cases embraced with enthusiasm
(non-financial performance), whereas in other cases they are hardly
recognized (e.g. accrual accounting).
Journal: Public Management Review
Pages: 903-922
Issue: 7
Volume: 14
Year: 2011
Month: 10
X-DOI: 10.1080/14719037.2011.650054
File-URL: http://hdl.handle.net/10.1080/14719037.2011.650054
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:903-922
Template-Type: ReDIF-Article 1.0
Author-Name: Eva Lieberherr
Author-X-Name-First: Eva
Author-X-Name-Last: Lieberherr
Author-Name: Andreas Klinke
Author-X-Name-First: Andreas
Author-X-Name-Last: Klinke
Author-Name: Matthias Finger
Author-X-Name-First: Matthias
Author-X-Name-Last: Finger
Title: Towards Legitimate Water Governance?
Abstract:
Abstract This article addresses how and to what extent a
governance mode can legitimately provide public services. A single case
study of the partially privatized Berlin Waterworks is used to analyse the
level of input and output legitimacy as well as potential trade-offs
between the criteria emerging in a public--private partnership (PPP) in
the water supply and sanitation sectors. While the Berlin Waterworks as a
PPP leads to a lower level of resource protection and public acceptance,
it leads to a higher level of efficiency and profitability than under the
previous public model.
Journal: Public Management Review
Pages: 923-946
Issue: 7
Volume: 14
Year: 2011
Month: 12
X-DOI: 10.1080/14719037.2011.650056
File-URL: http://hdl.handle.net/10.1080/14719037.2011.650056
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:923-946
Template-Type: ReDIF-Article 1.0
Author-Name: Louise Geddes
Author-X-Name-First: Louise
Author-X-Name-Last: Geddes
Title: In Search of Collaborative Public Management
Abstract:
Abstract This paper describes how managers from disparate
organizations collaborated to implement a crime programme through the
mechanism of a multi-layered crime partnership. The case is analysed using
three theoretical models: collaborative public management (CPM), new
public management (NPM) and public administration (PA). A case study
research strategy was adopted with eighteen managers from the partnership
being interviewed and ten partnership meetings being observed, to enhance
understanding of management practice under partnership. This paper
provides evidence for CPM, a model of management suited to deliver on the
shared outcomes required by government from the varied organizations
involved in crime programmes.
Journal: Public Management Review
Pages: 947-966
Issue: 7
Volume: 14
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2011.650057
File-URL: http://hdl.handle.net/10.1080/14719037.2011.650057
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:947-966
Template-Type: ReDIF-Article 1.0
Author-Name: Tor Håkon Inderberg
Author-X-Name-First: Tor Håkon
Author-X-Name-Last: Inderberg
Title: Governance for climate-change adaptive capacity in the Swedish electricity sector
Abstract:
Abstract This article analyses the capacity for climate
change adaptation (CCA) in the Swedish electricity grid sector. Utilizing
two perspectives from organization theory it directs attention to changes
in the sector, from the 1980s until 2010, with radical change with an
NPM-reform in 1996. For the time before 1996 findings indicate a high CCA
capacity. The reform led to a reduction in this capacity through an
increased emphasis on economic efficiency, although there also has been
some room for robustness-considerations. This article shows that
organizational culture and formal structure influence the capacity to
adapt to climate change.
Journal: Public Management Review
Pages: 967-985
Issue: 7
Volume: 14
Year: 2011
Month: 12
X-DOI: 10.1080/14719037.2011.650058
File-URL: http://hdl.handle.net/10.1080/14719037.2011.650058
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:7:p:967-985
Template-Type: ReDIF-Article 1.0
Author-Name: Sue Peattie
Author-X-Name-First: Sue
Author-X-Name-Last: Peattie
Author-Name: Ken Peattie
Author-X-Name-First: Ken
Author-X-Name-Last: Peattie
Author-Name: Robyn Thomas
Author-X-Name-First: Robyn
Author-X-Name-Last: Thomas
Title: Social Marketing as Transformational Marketing in Public Services
Abstract:
Abstract This article presents a case study of a social
marketing intervention, developed as an innovative action research project
for a Fire Service, to tackle the public service challenge of reducing the
incidence of deliberate countryside fire-setting in certain communities.
The case demonstrates the effectiveness of a social marketing approach to
tackling an anti-social behaviour that had become a local social norm
which conventional education-based campaigns had failed to change. The
case also explores unexpected impacts that applying a social marketing
approach had on the sponsoring Fire Service, acting to transform certain
aspects of its operations and culture.
Journal: Public Management Review
Pages: 987-1010
Issue: 7
Volume: 14
Year: 2012
Month: 1
X-DOI: 10.1080/14719037.2012.662444
File-URL: http://hdl.handle.net/10.1080/14719037.2012.662444
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:7:p:987-1010
Template-Type: ReDIF-Article 1.0
Author-Name: Tom Willems
Author-X-Name-First: Tom
Author-X-Name-Last: Willems
Author-Name: Wouter Van Dooren
Author-X-Name-First: Wouter
Author-X-Name-Last: Van Dooren
Title: Coming to Terms with Accountability
Abstract:
Abstract In this article, we develop a theoretical
argument that leads to a more optimistic outlook on the present state of
accountability. By combining the different forums and functions of
accountability in a multidimensional manner, the possibilities to hold
power to account may be larger than often assumed. The main reason is that
functions no longer depend on the well-functioning of a single forum and
each forum serves multiple functions. In order to study accountability on
a more systematic basis, we urgently need a solid conceptual framework. We
aim to contribute to this much wanted coming to terms with accountability.
Journal: Public Management Review
Pages: 1011-1036
Issue: 7
Volume: 14
Year: 2012
Month: 1
X-DOI: 10.1080/14719037.2012.662446
File-URL: http://hdl.handle.net/10.1080/14719037.2012.662446
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:7:p:1011-1036
Template-Type: ReDIF-Article 1.0
Author-Name: Lars Tummers
Author-X-Name-First: Lars
Author-X-Name-Last: Tummers
Author-Name: Brenda Vermeeren
Author-X-Name-First: Brenda
Author-X-Name-Last: Vermeeren
Author-Name: Bram Steijn
Author-X-Name-First: Bram
Author-X-Name-Last: Steijn
Author-Name: Victor Bekkers
Author-X-Name-First: Victor
Author-X-Name-Last: Bekkers
Title: Public Professionals and Policy implementation
Abstract:
Abstract Nowadays, public policies often focus on economic
values, such as efficiency and financial transparency. Public
professionals often resist implementing such policies. We analyse this
using the concept of ‘role conflicts’. We use a novel
approach by conceptualizing and measuring role conflicts on the policy
level, thereby linking policy implementation and social psychology
research. We construct and test scales for policy-client,
policy-professional and organizational-professional role conflicts. Using
survey data, we show that policy-professional and policy-client role
conflicts negatively influence the willingness of public professionals to
implement policies. In concluding, we conceptualized and measured three
role conflicts that can occur during policy implementation.
Journal: Public Management Review
Pages: 1041-1059
Issue: 8
Volume: 14
Year: 2012
Month: 1
X-DOI: 10.1080/14719037.2012.662443
File-URL: http://hdl.handle.net/10.1080/14719037.2012.662443
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1041-1059
Template-Type: ReDIF-Article 1.0
Author-Name: Claudia N. Avellaneda
Author-X-Name-First: Claudia N.
Author-X-Name-Last: Avellaneda
Title: Do Politics or Mayors' Demographics Matter for Municipal Revenue Expansion?
Abstract:
Abstract This study examines whether political factors and
mayors' demographics influence municipal success in expanding revenue.
Data from forty Colombian municipalities over a 7-year period (1999--2005)
are used to explore the relationship between mayoral demographics (age,
sectorial experience and education level and type) and revenue expansion
through state and national grants. Results reveal that the factors
affecting approval of state grants differ from those influencing approval
of national grants. When a mayor's political party is aligned with that of
the governor, municipalities tend to secure more state, but not national,
grants. Municipal features, such as population, local revenues and divided
government, positively influence national, but not state grants. Not
surprisingly, the stressful municipal context (presence of illegally armed
guerrillas) negatively moderates the impact of mayors' demographics on
approval of grants. If obtaining greater revenues implies greater social
investment, this study suggests the importance of candidates' backgrounds
when electing mayors, at least in the Colombian context.
Journal: Public Management Review
Pages: 1061-1086
Issue: 8
Volume: 14
Year: 2012
Month: 1
X-DOI: 10.1080/14719037.2012.662442
File-URL: http://hdl.handle.net/10.1080/14719037.2012.662442
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1061-1086
Template-Type: ReDIF-Article 1.0
Author-Name: Juraj Nemec
Author-X-Name-First: Juraj
Author-X-Name-Last: Nemec
Author-Name: David Spacek
Author-X-Name-First: David
Author-X-Name-Last: Spacek
Author-Name: Patrycja Suwaj
Author-X-Name-First: Patrycja
Author-X-Name-Last: Suwaj
Author-Name: Artur Modrzejewski
Author-X-Name-First: Artur
Author-X-Name-Last: Modrzejewski
Title: Public Management as a University Discipline in New European Union Member States
Abstract:
Abstract Many market-type mechanisms were introduced in
the public administration reforms in Central and Eastern Europe (CEE).
Therefore public administration higher education in CEE should prepare not
only classical public administrators but also public managers to operate
in this new environment. This paper summarizes our research results on
three new Central European members. The focus is on the scale of public
management (PM) programmes, on the proportion of PM courses in the
curricula of accredited PM programmes and on the dominant teaching
approaches.
Journal: Public Management Review
Pages: 1087-1108
Issue: 8
Volume: 14
Year: 2011
Month: 11
X-DOI: 10.1080/14719037.2012.657834
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657834
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:8:p:1087-1108
Template-Type: ReDIF-Article 1.0
Author-Name: Rose Peacock
Author-X-Name-First: Rose
Author-X-Name-Last: Peacock
Author-Name: Jeanette Moore
Author-X-Name-First: Jeanette
Author-X-Name-Last: Moore
Author-Name: Justin Keen
Author-X-Name-First: Justin
Author-X-Name-Last: Keen
Title: Interim Realities
Abstract:
Abstract This paper presents findings from a study of
information technology implementation practices in National Health Service
hospitals in England. The results suggest that there is a general
direction of travel, which involves the progressive linking together of
individual systems, so that they are interoperable. We argue that the
findings are consistent with meta-governance arguments, but that it is
necessary to complement this perspective with an understanding of the
nature of information technologies in order to understand them properly.
We suggest that ‘interim systems’ will be the reality on the
ground for many health care organizations for the foreseeable future.
Journal: Public Management Review
Pages: 1109-1124
Issue: 8
Volume: 14
Year: 2012
Month: 1
X-DOI: 10.1080/14719037.2012.657836
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657836
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1109-1124
Template-Type: ReDIF-Article 1.0
Author-Name: Angelo Paletta
Author-X-Name-First: Angelo
Author-X-Name-Last: Paletta
Title: Public Governance and School Performance
Abstract:
Abstract According to the New Public Governance paradigm,
this paper analyses the institutional and organizational conditions that
can lead to an improvement in student learning (a typical co-produced
outcome) by acting on the promotion of genuine collaborative
relationships. The distinctive features of Italian distributed governance
and the challenges for school management are discussed by examining TIMSS
and INVALSI data. The results show that collaborative public management
supports schools in improving student learning, confirming the research
hypothesis for primary schools (IV grade) and schools that operate in
socially and economically poor contexts.
Journal: Public Management Review
Pages: 1125-1151
Issue: 8
Volume: 14
Year: 2011
Month: 12
X-DOI: 10.1080/14719037.2012.657838
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657838
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Handle: RePEc:taf:pubmgr:v:14:y:2011:i:8:p:1125-1151
Template-Type: ReDIF-Article 1.0
Author-Name: Alejandro Esteller-Moré
Author-X-Name-First: Alejandro
Author-X-Name-Last: Esteller-Moré
Author-Name: José Polo Otero
Author-X-Name-First: José
Author-X-Name-Last: Polo Otero
Title: Fiscal Transparency
Abstract:
Abstract Quality of governance is a key for political
accountability, hence, the importance of identifying its determinants.
Here, we focus on one dimension of quality of governance: fiscal
transparency. Drawing on a sample of 691 Catalan municipalities (2001--7),
we estimate the factors determining levels of budgetary transparency.
Political competition and decentralization are the most important
determinants of fiscal transparency. By contrast, budgetary variables do
not appear to play any role.
Journal: Public Management Review
Pages: 1153-1173
Issue: 8
Volume: 14
Year: 2012
Month: 1
X-DOI: 10.1080/14719037.2012.657839
File-URL: http://hdl.handle.net/10.1080/14719037.2012.657839
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1153-1173
Template-Type: ReDIF-Article 1.0
Author-Name: Kees C.L. Span
Author-X-Name-First: Kees C.L.
Author-X-Name-Last: Span
Author-Name: Katrien G. Luijkx
Author-X-Name-First: Katrien G.
Author-X-Name-Last: Luijkx
Author-Name: René Schalk
Author-X-Name-First: René
Author-X-Name-Last: Schalk
Author-Name: Jos M.G.A. Schols
Author-X-Name-First: Jos M.G.A.
Author-X-Name-Last: Schols
Title: What Governance Roles do Municipalities use in Dutch Local Social Support Networks?
Abstract:
Abstract Until now, there is no consensus about variations
in governance roles. This consensus is necessary to enable researchers to
examine how network are governed well. In this article, the governance
roles are considered to be clusters of consistent choices on a top-down
versus bottom-up continuum, regarding nine governance activities. Our
results reveal that three governance roles can be discerned: top-down,
intermediate and bottom-up governance roles. Furthermore, these roles are
applied by municipalities with specific (network) characteristics. Our
results open the black box of network governance and might facilitate
municipalities to make choices regarding their role in the new network
era.
Journal: Public Management Review
Pages: 1175-1194
Issue: 8
Volume: 14
Year: 2012
Month: 1
X-DOI: 10.1080/14719037.2012.664013
File-URL: http://hdl.handle.net/10.1080/14719037.2012.664013
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1175-1194
Template-Type: ReDIF-Article 1.0
Author-Name: Wesley Kaufmann
Author-X-Name-First: Wesley
Author-X-Name-Last: Kaufmann
Author-Name: Mary K. Feeney
Author-X-Name-First: Mary K.
Author-X-Name-Last: Feeney
Title: Objective Formalization, Perceived Formalization and Perceived Red Tape
Abstract:
Abstract This research uses survey data and count data of
formal rules in a Dutch organization to investigate the relationships
between an objective measure of formalization and subjective measures of
formalization and red tape. We find that red tape perceptions are related
to perceptions of formalization. Second, we find that perceived
formalization is weakly, significantly related to objective measures of
formalization but that objective formalization measures do not correspond
to higher levels of red tape perceptions. We conclude that red tape and
formalization are distinct concepts, but question the claim that
formalization is a necessary condition for red tape.
Journal: Public Management Review
Pages: 1195-1214
Issue: 8
Volume: 14
Year: 2012
Month: 1
X-DOI: 10.1080/14719037.2012.662447
File-URL: http://hdl.handle.net/10.1080/14719037.2012.662447
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:14:y:2012:i:8:p:1195-1214
Template-Type: ReDIF-Article 1.0
Author-Name: Kimberley R. Isett
Author-X-Name-First: Kimberley R.
Author-X-Name-Last: Isett
Author-Name: Sherry A.M. Glied
Author-X-Name-First: Sherry A.M.
Author-X-Name-Last: Glied
Author-Name: Michael S. Sparer
Author-X-Name-First: Michael S.
Author-X-Name-Last: Sparer
Author-Name: Lawrence D. Brown
Author-X-Name-First: Lawrence D.
Author-X-Name-Last: Brown
Title: When Change Becomes Transformation
Abstract:
Abstract This paper examines the implementation of large,
transformative change in the Medicaid offices in New York City to improve
efficiency and consumer-friendliness. A bottom-up process was engaged to
design and implement the needed changes from those who were most affected
by the change. Key informant interviews and observational site visits were
conducted to assess the extent to which the change efforts were
successful. We found that the changes impacted both quantitative measures
of success (such as client processing times and number of clients served)
as well as less tangible qualitative indicators of success such as staff
attitudes and office climate.
Journal: Public Management Review
Pages: 1-17
Issue: 1
Volume: 15
Year: 2013
Month: 1
X-DOI: 10.1080/14719037.2012.686230
File-URL: http://hdl.handle.net/10.1080/14719037.2012.686230
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:1-17
Template-Type: ReDIF-Article 1.0
Author-Name: Rhys Andrews
Author-X-Name-First: Rhys
Author-X-Name-Last: Andrews
Author-Name: Gene A. Brewer
Author-X-Name-First: Gene A.
Author-X-Name-Last: Brewer
Title: Social Capital, Management Capacity and Public Service Performance
Abstract:
Abstract Many scholars and policy-makers contend that
social capital and management capacity are associated with better public
services. It is also likely that organizations with the capacity to manage
effective co-production are better able to realize these benefits. To test
these assumptions, we explore the independent and combined effects of
social capital and management capacity on the performance of major public
services in the US states using Robert Putnam's index of social capital
and the Government Performance Project's index of state management
capacity.1 We find that social capital is associated with higher
performing public services, and that strong management capacity enhances
its positive effects.
Journal: Public Management Review
Pages: 19-42
Issue: 1
Volume: 15
Year: 2013
Month: 1
X-DOI: 10.1080/14719037.2012.662445
File-URL: http://hdl.handle.net/10.1080/14719037.2012.662445
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:19-42
Template-Type: ReDIF-Article 1.0
Author-Name: Catrien J.A.M. Termeer
Author-X-Name-First: Catrien J.A.M.
Author-X-Name-Last: Termeer
Author-Name: Margo A. van den Brink
Author-X-Name-First: Margo A.
Author-X-Name-Last: van den Brink
Title: Organizational Conditions for Dealing with The Unknown Unknown
Abstract:
Abstract The central question of this article is the
extent to which organizations, governmental authorities in particular, are
able to deal with the unknown unknown. Drawing on Weick's work on
sensemaking, we introduce seven organizational conditions that can
facilitate organizations to be reliable under trying and surprising
situations. We analyse the utility of this framework by analysing how a
Dutch water management authority is preparing for the unknowns of climate
change, which are nearly impossible to predict and thus hard to prepare
for. Our assessment reveals several strengths and weaknesses and helps to
develop devices to make governmental authorities more resilient.
Journal: Public Management Review
Pages: 43-62
Issue: 1
Volume: 15
Year: 2013
Month: 1
X-DOI: 10.1080/14719037.2012.664014
File-URL: http://hdl.handle.net/10.1080/14719037.2012.664014
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:43-62
Template-Type: ReDIF-Article 1.0
Author-Name: Andreea Năstase
Author-X-Name-First: Andreea
Author-X-Name-Last: Năstase
Title: Managing Ethics in the European Commission Services
Abstract:
Abstract This article adds to research on the regulation
of standards of conduct in public administration. Specifically, it
analyses attempts made during Siim Kallas’ mandate (2004--2009), to
change the European Commission's approach to managing ethics, from a focus
on control (inherited from the Kinnock reforms) to a
‘modern’ style based on guidance and shared values. Findings
suggest that administrative practice fell short of delivering the change
suggested by official discourse. The case of the Commission illustrates
the practical challenges of operating shifts in organizational ethics
management, and draws attention to the influence of the historical and
political context of the reforms. The article uses a qualitative
methodology, combining document analysis and in-depth interviews with
ethics experts in the European Commission.
Journal: Public Management Review
Pages: 63-81
Issue: 1
Volume: 15
Year: 2013
Month: 1
X-DOI: 10.1080/14719037.2012.664016
File-URL: http://hdl.handle.net/10.1080/14719037.2012.664016
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:63-81
Template-Type: ReDIF-Article 1.0
Author-Name: Clare Rigg
Author-X-Name-First: Clare
Author-X-Name-Last: Rigg
Author-Name: Noreen O'Mahony
Author-X-Name-First: Noreen
Author-X-Name-Last: O'Mahony
Title: Frustrations in Collaborative Working
Abstract:
Abstract Qualitative evidence from an action research
study is used to address the research question ‘how can
institutional context help explain frustrations within local
collaborations?’ This study of multi-agency collaboration for local
economic strategy in Ireland finds that individual and organization
actions at a local level are substantially shaped along paths structured
by funding and performance management arrangements of multiple central
government departments. The article concludes that any calls for greater
collaboration at a local level will produce limited effects without a
simultaneous scrutiny of cross-boundary working at the centre.
Journal: Public Management Review
Pages: 83-108
Issue: 1
Volume: 15
Year: 2013
Month: 1
X-DOI: 10.1080/14719037.2012.686231
File-URL: http://hdl.handle.net/10.1080/14719037.2012.686231
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:83-108
Template-Type: ReDIF-Article 1.0
Author-Name: Veronica Vecchi
Author-X-Name-First: Veronica
Author-X-Name-Last: Vecchi
Author-Name: Mark Hellowell
Author-X-Name-First: Mark
Author-X-Name-Last: Hellowell
Title: Securing a Better Deal From Investors in Public Infrastructure Projects
Abstract:
Abstract The return on capital is a major contributor to
the cost of design, build, finance and operate (DBFO) contracts, under
which public infrastructure is financed and delivered by private
companies. The article presents a method for evaluating the rates of
return targeted by bidders and applies this to 10 contracts commissioned
by the UK National Health Service. The presence of significant excess
returns is identified in each case. We argue that, if the rate of return
projected by an investor exceeds a benchmark cost of capital, derived
using standard capital budgeting techniques, then a reduction in the fee
to be paid by the public authority is justified.
Journal: Public Management Review
Pages: 109-129
Issue: 1
Volume: 15
Year: 2013
Month: 1
X-DOI: 10.1080/14719037.2012.686232
File-URL: http://hdl.handle.net/10.1080/14719037.2012.686232
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:109-129
Template-Type: ReDIF-Article 1.0
Author-Name: Jurian Edelenbos
Author-X-Name-First: Jurian
Author-X-Name-Last: Edelenbos
Author-Name: Arwin Van Buuren
Author-X-Name-First: Arwin
Author-X-Name-Last: Van Buuren
Author-Name: Erik-Hans Klijn
Author-X-Name-First: Erik-Hans
Author-X-Name-Last: Klijn
Title: Connective Capacities of Network Managers
Abstract:
Abstract This article investigates the relationship
between the connective style of network management and outcomes of
governance processes and explains differences and developments in
managerial styles in complex governance networks in relation to outcomes.
We found that a strong connective style of network management is related
to good outcomes. We also found that discontinuity in management has a
negative impact on outcomes. Moreover, we found that the background of
managers and their connective management style are related: Network
managers with a governmental background proved to have a less connective
orientation than professional external managers.
Journal: Public Management Review
Pages: 131-159
Issue: 1
Volume: 15
Year: 2013
Month: 1
X-DOI: 10.1080/14719037.2012.691009
File-URL: http://hdl.handle.net/10.1080/14719037.2012.691009
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:1:p:131-159
Template-Type: ReDIF-Article 1.0
Author-Name: Frédérique Six
Author-X-Name-First: Frédérique
Author-X-Name-Last: Six
Title: Trust in Regulatory Relations
Abstract:
Abstract Regulatory oversight is a key feature of public
governance. This study argues -- based on recent trust
research -- that the way in which the relation between trust and
control is conceptualized in the dominant responsive regulation theory
(RRT) may be improved using self determination theory (SDT). RRT relies
heavily on the game-theoretic tit-for-tat strategy to conceptualize
cooperation/trust and repression/control as substitutes. A model is
derived to show how regulator trust and control may complement each other
in their effect on regulatee compliance. Propositions are formulated and
implications for further research are identified.
Journal: Public Management Review
Pages: 163-185
Issue: 2
Volume: 15
Year: 2013
Month: 2
X-DOI: 10.1080/14719037.2012.727461
File-URL: http://hdl.handle.net/10.1080/14719037.2012.727461
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:163-185
Template-Type: ReDIF-Article 1.0
Author-Name: Louise Brown
Author-X-Name-First: Louise
Author-X-Name-Last: Brown
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: Risk and Innovation
Abstract:
Abstract This paper focuses upon two complex and related
concepts, namely risk and innovation in public services. The last two
decades have witnessed an increasing policy imperative around using
innovation to improve the efficiency and effectiveness of public services.
Innovation is seen to be inextricably linked to positive risk-taking, and
yet little attention has been paid to its governance in the public service
innovation process. This paper argues that existing approaches to risk and
innovation are not sufficiently developed and propose a framework of risk
governance that aims to address these issues and suggests a research
agenda for the future.
Journal: Public Management Review
Pages: 186-208
Issue: 2
Volume: 15
Year: 2013
Month: 2
X-DOI: 10.1080/14719037.2012.707681
File-URL: http://hdl.handle.net/10.1080/14719037.2012.707681
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:186-208
Template-Type: ReDIF-Article 1.0
Author-Name: Erk P. Piening
Author-X-Name-First: Erk P.
Author-X-Name-Last: Piening
Title: Dynamic Capabilities in Public Organizations
Abstract:
Abstract This article provides a review and synthesis of
the extant literature on dynamic capabilities in public organizations.
Although this theoretical perspective holds potential to enhance our
limited understanding of how public organizations change in response to
their increasingly turbulent and complex environments, it has received
little attention in the public management field. Against this backdrop,
this article seeks to contribute to future research on public sector
change by advancing an analytical model that captures the antecedents,
microfoundations and effects of dynamic capabilities in public
organizations.
Journal: Public Management Review
Pages: 209-245
Issue: 2
Volume: 15
Year: 2013
Month: 2
X-DOI: 10.1080/14719037.2012.708358
File-URL: http://hdl.handle.net/10.1080/14719037.2012.708358
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:209-245
Template-Type: ReDIF-Article 1.0
Author-Name: Rhys Andrews
Author-X-Name-First: Rhys
Author-X-Name-Last: Andrews
Author-Name: Tom Entwistle
Author-X-Name-First: Tom
Author-X-Name-Last: Entwistle
Title: Four Faces of Public Service Efficiency
Abstract:
Abstract We argue that there are four main dimensions, or
faces, of public service efficiency, which should matter to theorists and
practitioners of public management. The first, productive
efficiency, relates to the maximization of outputs over inputs;
the second, allocative efficiency, refers to the match
between the demand for services and their supply; the third,
distributive efficiency, relates to the pattern of
service delivery amongst different groups of citizens; while the fourth,
dynamic efficiency, refers to the balance between current
and future consumption. We examine each of these faces of efficiency in
turn and reflect upon the potential trade-offs between them.
Journal: Public Management Review
Pages: 246-264
Issue: 2
Volume: 15
Year: 2013
Month: 2
X-DOI: 10.1080/14719037.2012.725760
File-URL: http://hdl.handle.net/10.1080/14719037.2012.725760
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:246-264
Template-Type: ReDIF-Article 1.0
Author-Name: Zoe Radnor
Author-X-Name-First: Zoe
Author-X-Name-Last: Radnor
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Title: Lean: A failed theory for public services?
Abstract:
Abstract ‘Lean’ has become a popular
approach to public service reform. In the current era of reduced public
spending, it promises to maintain service productivity, improve
utilisation and maintain quality. Drawing on literature and empirical
data, this paper will argue that the implementation of Lean to date has
been defective -- it has focused on the technical tools of
implementation without an over-arching business logic to validate it. This
paper will argue that Lean can only achieve its potential in public
services when based within a public service dominant business logic.
Without this, Lean is doomed to fail both as a theory and a set of
practices.
Journal: Public Management Review
Pages: 265-287
Issue: 2
Volume: 15
Year: 2013
Month: 2
X-DOI: 10.1080/14719037.2012.748820
File-URL: http://hdl.handle.net/10.1080/14719037.2012.748820
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:265-287
Template-Type: ReDIF-Article 1.0
Author-Name: Liang Ma
Author-X-Name-First: Liang
Author-X-Name-Last: Ma
Title: The Diffusion of Government Microblogging
Abstract:
Abstract Governments across many countries are adopting
new social media (e.g. twitter), and police departments are engaging in
the bandwagon too. We empirically examine the spread of police
microblogging in Chinese municipal police departments from the perspective
of organizational innovation diffusion. The results show that government
size, internet penetration rate, regional diffusion effects and upper-tier
pressure are positively and significantly associated with the adoption and
earliness of police microblogging, whereas fiscal revenue, economic
development and openness, E-government and public safety have no
significant effects. We also find that police microblogging diffusion is
contingent on different variables at different phases.
Journal: Public Management Review
Pages: 288-309
Issue: 2
Volume: 15
Year: 2013
Month: 2
X-DOI: 10.1080/14719037.2012.691010
File-URL: http://hdl.handle.net/10.1080/14719037.2012.691010
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:2:p:288-309
Template-Type: ReDIF-Article 1.0
Author-Name: Julia Fleischer
Author-X-Name-First: Julia
Author-X-Name-Last: Fleischer
Title: Time and Crisis
Abstract:
This article presents a theoretical argument that the study
of time provides crucial explanatory perspectives to the analysis of
governmental crisis responses. The article claims that time is an external
condition and an internalized feature of organizational behaviour. It
follows that time influences governmental crisis responses but can also be
exploited by actors during such critical episodes. The article discusses
the properties of time and its consequences during crises along these two
notions, reviewing existing scholarly work on time and crises. It
concludes with a plea for a more explicit and systematic time-centred
study of governmental crisis responses.
Journal: Public Management Review
Pages: 313-329
Issue: 3
Volume: 15
Year: 2013
Month: 3
X-DOI: 10.1080/14719037.2013.769852
File-URL: http://hdl.handle.net/10.1080/14719037.2013.769852
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:313-329
Template-Type: ReDIF-Article 1.0
Author-Name: Denis Fischbacher-Smith
Author-X-Name-First: Denis
Author-X-Name-Last: Fischbacher-Smith
Author-Name: Moira Fischbacher-Smith
Author-X-Name-First: Moira
Author-X-Name-Last: Fischbacher-Smith
Title: The Vulnerability of Public Spaces: Challenges for UK hospitals under the 'new' terrorist threat
Abstract:
This article considers the challenges for hospitals in the
United Kingdom that arise from the threats of mass-casualty terrorism.
Whilst much has been written about the role of health care as a rescuer in
terrorist attacks and other mass-casualty crises, little has been written
about health care as a victim within a mass-emergency setting. Yet, health
care is a key component of any nation's contingency planning and an
erosion of its capabilities would have a significant impact on the
generation of a wider crisis following a mass-casualty event. This article
seeks to highlight the nature of the challenges facing elements of UK
health care, with a focus on hospitals both as essential contingency
responders under the United Kingdom's civil contingencies legislation and
as potential victims of terrorism. It seeks to explore the potential gaps
that exist between the task demands facing hospitals and the
vulnerabilities that exist within them.
Journal: Public Management Review
Pages: 330-343
Issue: 3
Volume: 15
Year: 2013
Month: 3
X-DOI: 10.1080/14719037.2013.769851
File-URL: http://hdl.handle.net/10.1080/14719037.2013.769851
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:330-343
Template-Type: ReDIF-Article 1.0
Author-Name: Scott E. Robinson
Author-X-Name-First: Scott E.
Author-X-Name-Last: Robinson
Author-Name: Warren S. Eller
Author-X-Name-First: Warren S.
Author-X-Name-Last: Eller
Author-Name: Melanie Gall
Author-X-Name-First: Melanie
Author-X-Name-Last: Gall
Author-Name: Brian J. Gerber
Author-X-Name-First: Brian J.
Author-X-Name-Last: Gerber
Title: The Core and Periphery of Emergency Management Networks
Abstract:
Emergency planning and response increasingly involve close
interactions between a diverse array of actors across fields (emergency
management, public health, law enforcement, etc.); sectors (government,
non-profit and for-profit); and levels of government (local, state and
federal). This article assesses the temporal dynamics of emergency
management networks in two moderately sized communities that have served
as large-scale disaster evacuation hosting sites in the past decade. The
paper uses two strategies for tracking the evolution of these networks
across time. First, we develop a network roster using newspaper and
newswire data sources across a decade. Second, we develop a view of the
evolution of the networks by analysing emergency operations plans for each
community. Analysis of data reveals a contrast between a core
set of consistent (mostly governmental) actors and a peripheral set of
rapidly turning over (mostly non-governmental) actors - though the account
depends on the mode of data on which one focuses. The article concludes
with a discussion of the advantage presented by having a two-tier network
for evacuation hosting that mixes core and periphery across multiple
sectors.
Journal: Public Management Review
Pages: 344-362
Issue: 3
Volume: 15
Year: 2013
Month: 3
X-DOI: 10.1080/14719037.2013.769849
File-URL: http://hdl.handle.net/10.1080/14719037.2013.769849
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:344-362
Template-Type: ReDIF-Article 1.0
Author-Name: Triparna Vasavada
Author-X-Name-First: Triparna
Author-X-Name-Last: Vasavada
Title: Managing Disaster Networks in India
Abstract:
This article studies a disaster management network in the
state of Gujarat, India. Through social network analysis and interviews,
the article examines the governance structure of a disaster management
network and identifies factors that affect its effectiveness. Four factors
- trust, number of participants in the network, goal consensus and the
need for network-level competencies based on the nature of the task - were
examined. The article concludes by discussing how the dynamics of these
factors affected this particular disaster management network.
Journal: Public Management Review
Pages: 363-382
Issue: 3
Volume: 15
Year: 2013
Month: 3
X-DOI: 10.1080/14719037.2013.769854
File-URL: http://hdl.handle.net/10.1080/14719037.2013.769854
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:363-382
Template-Type: ReDIF-Article 1.0
Author-Name: Simon A. Andrew
Author-X-Name-First: Simon A.
Author-X-Name-Last: Andrew
Author-Name: Sudha Arlikatti
Author-X-Name-First: Sudha
Author-X-Name-Last: Arlikatti
Author-Name: Marina Saitgalina
Author-X-Name-First: Marina
Author-X-Name-Last: Saitgalina
Title: Managing the Impact of Disaster
Abstract:
While evacuation behaviour and shelter choice have been
extensively studied in developed countries, very limited research exists
on the challenges faced by disaster survivors from developing countries.
This is especially critical in countries where there is an absence of
pre-designated shelters, lack of staging capacities and most importantly
an inability of public sector entities to manage catastrophic events,
independent of local and international non-profit organizations. This
article aims to fill this gap by investigating on evacuation,
decision-making and shelter choice in the wake of the 2004 Indian Ocean
tsunami. We present our findings from a survey of 1,000 randomly selected
households from 15 villages and one urban settlement in the Nagapattinam
District (Tamil Nadu, India). Our research suggests that approximately
79.6 per cent of displaced households selected permanent public buildings
and religious or community buildings as their first choice of shelter. Our
analysis suggests that these decisions were affected by the severity of
damage to homes, whether families were separated while evacuating and
taking shelter, and their socioeconomic characteristics.
Journal: Public Management Review
Pages: 383-401
Issue: 3
Volume: 15
Year: 2013
Month: 3
X-DOI: 10.1080/14719037.2013.769853
File-URL: http://hdl.handle.net/10.1080/14719037.2013.769853
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:383-401
Template-Type: ReDIF-Article 1.0
Author-Name: Paul Stephenson
Author-X-Name-First: Paul
Author-X-Name-Last: Stephenson
Title: Solidarity as Political Strategy
Abstract:
A heatwave in 2003 caused 15,000 deaths in France. This
article examines the impact of the public health crisis on French public
management, considering how government actors across various state
institutions, including central and decentralized tiers of public
administration, have been engaged in reform. It studies how these actors
in the post-crisis reform process established responsibility and drew
lessons. The paper shows that solidarity was used discursively in a game
of political blameshifting and experimentation. It also points to the
politics behind the framing of crisis enquiries.
Journal: Public Management Review
Pages: 402-415
Issue: 3
Volume: 15
Year: 2013
Month: 3
X-DOI: 10.1080/14719037.2013.769850
File-URL: http://hdl.handle.net/10.1080/14719037.2013.769850
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:402-415
Template-Type: ReDIF-Article 1.0
Author-Name: Claire Menck
Author-X-Name-First: Claire
Author-X-Name-Last: Menck
Author-Name: Richard A. Couto
Author-X-Name-First: Richard A.
Author-X-Name-Last: Couto
Title: Making Groceries
Abstract:
As the floodwaters of 2005 receded from New Orleans, a new
city emerged - rotting and fetid. The guidepost of living in New Orleans
had been altered, in many cases, beyond recognition. Public officials
tasked with leading the recovery had to come to terms with the unfamiliar
and renegotiate a sense of place. Residents faced the same tasks of
recovery and making meaning. This article examines the leadership of one
organization, Market Umbrella, that used farmers markets as spaces of
community gathering to help facilitate the ongoing recovery of the
familiar and restoring one meaningful context of New Orleans - food. The
study suggests that informal leadership can use 'free spaces' of community
gathering to recreate fractured relationships between people and places
affected by disaster. The study shows the key roles that informal
leadership and the spaces of food played in redressing the anomie brought
about by the flooding of New Orleans.
Journal: Public Management Review
Pages: 416-428
Issue: 3
Volume: 15
Year: 2013
Month: 3
X-DOI: 10.1080/14719037.2013.769855
File-URL: http://hdl.handle.net/10.1080/14719037.2013.769855
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:416-428
Template-Type: ReDIF-Article 1.0
Author-Name: Arjen Boin
Author-X-Name-First: Arjen
Author-X-Name-Last: Boin
Author-Name: Michel J. G. van Eeten
Author-X-Name-First: Michel J. G.
Author-X-Name-Last: van Eeten
Title: The Resilient Organization
Abstract:
Both academics and practitioners have recently discovered
resilience as a core topic of interest. Resilience is widely viewed as a
potential solution to the challenges posed by crises and disasters. The
promise of resilience is an organization or society that absorbs shocks
and 'bounces back' after a disturbance. While the idea of resilience is
increasingly popular, empirical research on resilient organizations is
actually quite rare. This article explores whether a relation exists
between organizational characteristics, processes and resilience. Building
on the insights of high reliability theory and crisis research, it probes
this relation in two organizations that experienced deep crises: the
California Independent System Operator (CAISO) and National Aeronautics
and Space Agency (NASA).
Journal: Public Management Review
Pages: 429-445
Issue: 3
Volume: 15
Year: 2013
Month: 3
X-DOI: 10.1080/14719037.2013.769856
File-URL: http://hdl.handle.net/10.1080/14719037.2013.769856
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:429-445
Template-Type: ReDIF-Article 1.0
Author-Name: Adam Rose
Author-X-Name-First: Adam
Author-X-Name-Last: Rose
Author-Name: Tyler Kustra
Author-X-Name-First: Tyler
Author-X-Name-Last: Kustra
Title: Economic Considerations in Designing Emergency Management Institutions and Policies for Transboundary Disasters
Abstract:
An increasing number of disasters are generating consequences
that extend beyond political boundaries. This article provides an economic
framework for designing transboundary emergency management institutions
and policies to address these transboundary crises. It emphasizes the
importance of economic considerations in two ways. First, we disaggregate
economic losses into direct and indirect components, which vary in terms
of their transboundary potential. Second, we apply economic principles
such as scale economies, externalities and public goods in analysing
European cooperation in emergency management. The article concludes by
identifying the type of consequences that might best be addressed by a
wider geographic and political authority.
Journal: Public Management Review
Pages: 446-462
Issue: 3
Volume: 15
Year: 2013
Month: 3
X-DOI: 10.1080/14719037.2013.769857
File-URL: http://hdl.handle.net/10.1080/14719037.2013.769857
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:3:p:446-462
Template-Type: ReDIF-Article 1.0
Author-Name: Sebastian Jilke
Author-X-Name-First: Sebastian
Author-X-Name-Last: Jilke
Author-Name: Steven Van de Walle
Author-X-Name-First: Steven
Author-X-Name-Last: Van de Walle
Title: Two track public services? Citizens' voice behaviour towards liberalized services in the EU15
Abstract:
Is there evidence for the emergence of 'two-track' public
services, where the wealthiest, best-informed and most assertive customers
get the best quality service? In this paper, we use public opinion data of
citizen complaint behaviour from 2000 and 2004 towards services of general
interest in 15 EU countries to provide a first examination of the
'two-track' public services hypothesis. The findings only partly support
the expectation that socio-economic factors did have a negative impact
over time on citizen complaints. While education did not have such an
effect, age did. However, these results should be regarded as provisional
for various reasons.
Journal: Public Management Review
Pages: 465-476
Issue: 4
Volume: 15
Year: 2013
Month: 5
X-DOI: 10.1080/14719037.2012.664015
File-URL: http://hdl.handle.net/10.1080/14719037.2012.664015
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:465-476
Template-Type: ReDIF-Article 1.0
Author-Name: Richard Shaw
Author-X-Name-First: Richard
Author-X-Name-Last: Shaw
Title: Another Size Fits all? Public Value Management and Challenges for Institutional Design
Abstract:
The talk is of a new public value paradigm that is
challenging the dominance of the new public management. In some quarters,
however, public value is criticized as a reheated version of other public
administration narratives. This article supplements the debate with an
assessment of the ramifications of public value for institutional design
in the public sector. It scans the literature for premises that might
inform the structuring of public agencies. An institutional prescription
is advanced and appraised. The article concludes that, while promising,
public value's institutional project remains incomplete.
Journal: Public Management Review
Pages: 477-500
Issue: 4
Volume: 15
Year: 2013
Month: 5
X-DOI: 10.1080/14719037.2012.664017
File-URL: http://hdl.handle.net/10.1080/14719037.2012.664017
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:477-500
Template-Type: ReDIF-Article 1.0
Author-Name: Charles Conteh
Author-X-Name-First: Charles
Author-X-Name-Last: Conteh
Title: Strategic Inter-Organizational Cooperation in Complex Environments
Abstract:
Strategic management research is increasingly concerned with
understanding processes of network governance in which mechanisms for
building partnerships among a number of public agencies and
non-governmental organizations are more important than ever. Drawing
examples from Canada, the paper analyses the nature of
inter-jurisdictional and inter-organizational collaboration in complex and
dynamic environments, and their implications for the strategic pursuit of
organizational goals. The premise of the discussion is that public
managers often pursue organizational goals in the context of external
environmental systems characterized by complexity and constant change.
From this perspective, public agencies must often seek to maintain
relatively stable alliances while anticipating and adapting to
environmental change in the pursuit of their organization's goals. The two
cases in the paper illustrate three critical elements of collaborative
network governance: first, the vertical and horizontal
inter-jurisdictional dimensions of joint policy action; second the
multiplicity of lenses of interpretation among agents, including the
perceptions and values of non-governmental stakeholders and the strategic
outreach of public agencies to these groups; and third, it traces the
various stages of evolving networks, highlighting the changes and
adaptations characterizing the processes involved in joint policy actions.
Journal: Public Management Review
Pages: 501-521
Issue: 4
Volume: 15
Year: 2013
Month: 5
X-DOI: 10.1080/14719037.2012.674424
File-URL: http://hdl.handle.net/10.1080/14719037.2012.674424
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:501-521
Template-Type: ReDIF-Article 1.0
Author-Name: Agnes Akkerman
Author-X-Name-First: Agnes
Author-X-Name-Last: Akkerman
Author-Name: René Torenvlied
Author-X-Name-First: René
Author-X-Name-Last: Torenvlied
Title: Public Management and Network Specificity: Effects of colleges' ties with professional organizations on graduates' labour market success and satisfaction
Abstract:
Research on managerial networking in the public sector
reports positive effects of network activity on performance. However,
little is known about which network relations influence different aspects
of performance. We argue that for specific organizational goals,
organizations should direct their networking activities towards specific
types of organizations. We explore how different types of network
relations of Dutch colleges for nursing studies affect the performance of
these colleges. We analyse the effect of ties with professional
organizations on: (1) graduates' program satisfaction, (2) graduates'
wages and (3) graduates' employment (n = 1,484
graduates). Multilevel analyses show that colleges' ties with professional
organizations positively affect graduates' wages and employment.
Journal: Public Management Review
Pages: 522-540
Issue: 4
Volume: 15
Year: 2013
Month: 5
X-DOI: 10.1080/14719037.2012.677213
File-URL: http://hdl.handle.net/10.1080/14719037.2012.677213
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:522-540
Template-Type: ReDIF-Article 1.0
Author-Name: Thomas Schillemans
Author-X-Name-First: Thomas
Author-X-Name-Last: Schillemans
Title: Moving Beyond The Clash of Interests: On stewardship theory and the relationships between central government departments and public agencies
Abstract:
This paper analyses the relationships between central
government departments and agencies through the lens of stewardship
theory. Stewardship theory has been developed as an alternative to agency
theory and focuses on shared goals and norms. The paper first shows how
current regulations are strongly imbedded in agency theory and then
proceed to analyse, on the basis of a survey and focus groups, how the
problems experienced by public managers generally point to the relevance
of stewardship. On this basis and with input from sixty public managers, a
stewardship model for the relationships between agencies and central
governments is developed.
Journal: Public Management Review
Pages: 541-562
Issue: 4
Volume: 15
Year: 2013
Month: 5
X-DOI: 10.1080/14719037.2012.691008
File-URL: http://hdl.handle.net/10.1080/14719037.2012.691008
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:541-562
Template-Type: ReDIF-Article 1.0
Author-Name: Stefano Calciolari
Author-X-Name-First: Stefano
Author-X-Name-Last: Calciolari
Author-Name: Daniela Cristofoli
Author-X-Name-First: Daniela
Author-X-Name-Last: Cristofoli
Author-Name: Laura Macciò
Author-X-Name-First: Laura
Author-X-Name-Last: Macciò
Title: Explaining the Reactions of Swiss Municipalities to The 'Amalgamation Wave': At the crossroad of institutional, economic and political pressures
Abstract:
Public sector organizations are simultaneously subject to
three types of environmental pressure: institutional, economic and
political. How do these pressures influence the strategic behaviour of
public organizations when confronted with efficiency-oriented reforms? We
focus on the strategic behaviour of Swiss municipalities facing the
amalgamation wave: a reform characterized by a strong economic rationale.
Results confirm that the success of reforms depends not only on its
matching with economic underpinnings. It is also necessary to take the
political leadership and the responsibility of reform implementation.
Journal: Public Management Review
Pages: 563-583
Issue: 4
Volume: 15
Year: 2013
Month: 5
X-DOI: 10.1080/14719037.2012.698852
File-URL: http://hdl.handle.net/10.1080/14719037.2012.698852
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:563-583
Template-Type: ReDIF-Article 1.0
Author-Name: Chung-An Chen
Author-X-Name-First: Chung-An
Author-X-Name-Last: Chen
Author-Name: Barry Bozeman
Author-X-Name-First: Barry
Author-X-Name-Last: Bozeman
Title: Understanding Public and Nonprofit Managers' Motivation Through the Lens of Self-Determination Theory
Abstract:
Contemporary public and nonprofit management research has
disproportionally emphasized the importance of intrinsic motivation
(especially service motivation) but has given comparatively little
attention to non-intrinsic motivation. According to self-determination
theory (SDT), non-intrinsic motivation moves from identified motivation,
introjected motivation, external motivation, to amotivation, depending on
their disparate levels of self-determination. The authors examine
empirically whether public managers differ from nonprofit managers on
these intrinsic and non-intrinsic motivational styles. The findings show
that public managers exhibit stronger service motivation, identified
motivation, external motivation, and amotivation when compared to their
nonprofit peers. In addition, public managers' strong external motivation
and amotivation compromise their overall level of self-determination,
suggesting that they may be less motivated by their work requirements than
are nonprofit counterparts.
Journal: Public Management Review
Pages: 584-607
Issue: 4
Volume: 15
Year: 2013
Month: 5
X-DOI: 10.1080/14719037.2012.698853
File-URL: http://hdl.handle.net/10.1080/14719037.2012.698853
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:4:p:584-607
Template-Type: ReDIF-Article 1.0
Author-Name: Axel Kaehne
Author-X-Name-First: Axel
Author-X-Name-Last: Kaehne
Title: Partnerships in Local Government: The case of transition support services for young people with learning disabilities
Abstract:
This paper examines a type of partnership that is formed to
deliver transition support services for young people with learning
disabilities. What makes transition partnerships instructive for
partnership research is that they are constituted between statutory and
non-statutory agencies across a wide range of service sectors. Transition
for this population group with its specific needs has often been described
as a 'wicked problem'. The paper suggests that a split between strategic
and operational levels of partnership work adversely affects policy
implementation and contributes to the inability of stakeholders to bring
about improved outcomes for service users.
Journal: Public Management Review
Pages: 611-632
Issue: 5
Volume: 15
Year: 2013
Month: 6
X-DOI: 10.1080/14719037.2012.698855
File-URL: http://hdl.handle.net/10.1080/14719037.2012.698855
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:611-632
Template-Type: ReDIF-Article 1.0
Author-Name: Deborah Agostino
Author-X-Name-First: Deborah
Author-X-Name-Last: Agostino
Author-Name: Irvine Lapsley
Author-X-Name-First: Irvine
Author-X-Name-Last: Lapsley
Title: City-Charity Partnerships and the Financial Crisis: Case study evidence
Abstract:
This paper examines the experience of UK charities in the
aftermath of the global financial crisis. The focus of this paper is on
charities in the specific study setting of the city. The city is an
important location in contemporary society. Resource dependency theory is
used to analyse the attenuated position of charities in one city. This
study reveals the fragility of city-charity partnerships because of the
impact of the global financial crisis on public finances.
Journal: Public Management Review
Pages: 633-656
Issue: 5
Volume: 15
Year: 2013
Month: 6
X-DOI: 10.1080/14719037.2012.707678
File-URL: http://hdl.handle.net/10.1080/14719037.2012.707678
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:633-656
Template-Type: ReDIF-Article 1.0
Author-Name: Augusta Ferreira
Author-X-Name-First: Augusta
Author-X-Name-Last: Ferreira
Author-Name: João Carvalho
Author-X-Name-First: João
Author-X-Name-Last: Carvalho
Author-Name: Fátima Pinho
Author-X-Name-First: Fátima
Author-X-Name-Last: Pinho
Title: Earnings Management Around Zero: A motivation to local politician signalling competence
Abstract:
Literature earnings management aims to determine what
causes/motivates managers to disclose earnings close to zero and to use
this as an instrument to influence users' decisions. However, limited
research has been carried out on this subject in the public sector.
Therefore, the main purpose of this paper is to evaluate whether local
politicians (in Portuguese municipalities), aiming to demonstrate their
high level of competence and skills, engage in earnings management in such
a way as to ensure that earnings are positive but close to zero. We
examined whether political competition is a determining factor of earnings
management close to zero and if managers use discretionary accruals in
order to do this. Results indicate that, in order to report positive net
earnings close to zero, discretionary accruals are used. This study
identified the overriding tendency to avoid the reporting of losses in
those municipalities where political competition is greatest.
Journal: Public Management Review
Pages: 657-686
Issue: 5
Volume: 15
Year: 2013
Month: 6
X-DOI: 10.1080/14719037.2012.707679
File-URL: http://hdl.handle.net/10.1080/14719037.2012.707679
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:657-686
Template-Type: ReDIF-Article 1.0
Author-Name: Sadri Tahar
Author-X-Name-First: Sadri
Author-X-Name-Last: Tahar
Author-Name: Roman Boutellier
Author-X-Name-First: Roman
Author-X-Name-Last: Boutellier
Title: Resource Allocation in Higher Education in The Context of New Public Management
Abstract:
The public administration framework New Public Management
(NPM) has been applied to higher education systems in many western
countries. The literature on these reforms reports on some positive
effects but many critical voices can also be found. Even though NPM as a
narrative unifies principles and measures under one roof, a detailed
analysis shows that NPM principles fit differently for different tasks.
Using a contingency approach, we show that, within the NPM narrative, two
different higher education funding approaches exist, namely high-tech
versus high-touch. Our study confirms the theoretical proposition that
high-touch approaches match better with higher education domains. The use
of contingency theory to classify NPM measures thus might be a promising
way to further advance NPM theory and its practical application to topics
as controversial as academic funding.
Journal: Public Management Review
Pages: 687-711
Issue: 5
Volume: 15
Year: 2013
Month: 6
X-DOI: 10.1080/14719037.2012.707680
File-URL: http://hdl.handle.net/10.1080/14719037.2012.707680
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:687-711
Template-Type: ReDIF-Article 1.0
Author-Name: Itai Beeri
Author-X-Name-First: Itai
Author-X-Name-Last: Beeri
Author-Name: Doron Navot
Author-X-Name-First: Doron
Author-X-Name-Last: Navot
Title: Local Political Corruption: Potential structural malfunctions at the central-local, local-local and intra-local levels
Abstract:
Despite growing preoccupation on the part of both the public
and researchers with the concept of political corruption and the
'corruption eruption' phenomenon, research studies addressing corruption
in local government are few and far between. This exploratory research
offers a theoretical conceptualization of institutionalized corruption in
local government, and identifies structural factors that lead to such
corruption. Further, this study empirically assesses institutional
corruption at the local level and its correlation to attitudes and
characteristics of local authorities and their populations, based on a
survey of 1,709 residents of 156 local authorities in Israel and data on
the local authorities from a separate database. This article proposes a
model according to which local corruption arises from structural factors
at three levels: the central-local level (relations between local
authorities and the central government); the local-local level
(competition between local authorities) and the intra-local level (factors
relating to the performance of local councils and local democracy). Our
analyses reveal correlations among characteristics of the local authority
and community, residents' perceptions of local performance and perceptions
of local corruption. Implications of the findings in light of strategies
conventionally employed against corruption in local government are
discussed.
Journal: Public Management Review
Pages: 712-739
Issue: 5
Volume: 15
Year: 2013
Month: 6
X-DOI: 10.1080/14719037.2012.707682
File-URL: http://hdl.handle.net/10.1080/14719037.2012.707682
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:712-739
Template-Type: ReDIF-Article 1.0
Author-Name: Seong Soo Oh
Author-X-Name-First: Seong Soo
Author-X-Name-Last: Oh
Author-Name: Gregory B. Lewis
Author-X-Name-First: Gregory B.
Author-X-Name-Last: Lewis
Title: Performance Ratings and Career Advancement in the US Federal Civil Service
Abstract:
A strong link between performance and rewards in the U.S.
federal civil service could raise top performers to positions of power and
responsibility and motivate employees to greater productivity. Federal
employees, the general population and scholars all express doubts about
the strength of that link, however, though few have estimated it
empirically. Using random-effects panel data models on a one per cent
sample of federal personnel records for 1988-2003, we examine whether
performance ratings meaningfully influence promotion probabilities and
annual salary increases. With an average annual promotion rate of 17.8 per
cent over this period, we estimate that employees with 'outstanding' and
'less than fully successful' ratings were one-fourth more likely and
one-fifth less likely, respectively, to receive promotions than those with
'fully successful' ratings. Average salary impacts were smaller but still
significant. Patterns held up across agencies and stages of the federal
careers. Performance ratings continued to affect career advancement one or
two years later. We speculate on whether these links are strong enough to
motivate performance and advance the most qualified federal employees.
Journal: Public Management Review
Pages: 740-761
Issue: 5
Volume: 15
Year: 2013
Month: 6
X-DOI: 10.1080/14719037.2012.725756
File-URL: http://hdl.handle.net/10.1080/14719037.2012.725756
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:740-761
Template-Type: ReDIF-Article 1.0
Author-Name: Rhys Andrews
Author-X-Name-First: Rhys
Author-X-Name-Last: Andrews
Author-Name: Steven Van de Walle
Author-X-Name-First: Steven
Author-X-Name-Last: Van de Walle
Title: New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness
Abstract:
We examine the relationship between a range of new public
management (NPM) practices and citizens' perceptions of service
efficiency, responsiveness, equity and effectiveness in English local
governments. We find that public-private relationships have a negative
relationship with citizens' perceptions of all four dimensions of local
service performance, but an entrepreneurial strategic orientation exhibits
a positive association with all four. Performance management is also
likely to positively influence rather than negatively influencing
citizens' perceptions of local public services. Further analysis revealed
that the impact of NPM practices varies according to the level of
socio-economic disadvantage confronted by local governments.
Journal: Public Management Review
Pages: 762-783
Issue: 5
Volume: 15
Year: 2013
Month: 6
X-DOI: 10.1080/14719037.2012.725757
File-URL: http://hdl.handle.net/10.1080/14719037.2012.725757
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:5:p:762-783
Template-Type: ReDIF-Article 1.0
Author-Name: Chan Su Jung
Author-X-Name-First: Chan Su
Author-X-Name-Last: Jung
Author-Name: Geon Lee
Author-X-Name-First: Geon
Author-X-Name-Last: Lee
Title: Goals, Strategic Planning, and Performance in Government Agencies
Abstract:
The setting of clear goals and strategic planning are
characterized as critical roles of public managers that are closely
related to the measurement and enhancement of organizational performance.
This study investigates the effects of goal properties and strategic
planning capacity and their interacting effects on government agency
performance, an aspect which has rarely been explored in the public
administration field. For this analysis, we use the hierarchical linear
modelling method with data from the 2005 Merit Principle Survey and the
2005 Program Assessment Rating Tool. The dependent variable is perceived
organizational performance at the individual level. The main independent
variables are three types of goal properties - job-goal commitment,
job-goal specificity, and mission specificity, measured at the individual
level - and strategic planning capacity, measured at the agency level. The
results suggest that in the data these goal-related attitudes and
activities can make crucial contributions to the enhancement of
organizational performance with no interacting effect.
Journal: Public Management Review
Pages: 787-815
Issue: 6
Volume: 15
Year: 2013
Month: 9
X-DOI: 10.1080/14719037.2012.677212
File-URL: http://hdl.handle.net/10.1080/14719037.2012.677212
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:787-815
Template-Type: ReDIF-Article 1.0
Author-Name: Yoon Jik Cho
Author-X-Name-First: Yoon Jik
Author-X-Name-Last: Cho
Author-Name: Theodore H. Poister
Author-X-Name-First: Theodore H.
Author-X-Name-Last: Poister
Title: Human Resource Management Practices and Trust in Public Organizations
Abstract:
Trust has been acknowledged as a valuable managerial resource
within organizations. Working as a lubricant of organizational
functioning, trust reduces opportunistic behaviours while it increases
voluntary compliance to organizational norms and rules as well as
enhancing individual and organizational performance. Considering the
importance of trust, it is worthwhile to explore what factors may help
build trust within organizations. This research investigates whether
perceptions of several human resource management (HRM) practices are
associated with trust in government organizations. According to social
exchange theory, HRM practices signal management's commitment to employees
which in turn leads to greater trust in the organization. Using data from
an employee survey conducted for the Georgia Department of Transportation
in 2007, this research tests how employee perceptions of HRM practices are
related to trust in three distinct levels of management in a large
department of state government: trust in department leadership, trust in
one's leadership team, and trust in one's supervisor. Binary logit
analyses suggest that perceptions of HRM practices focusing on autonomy,
compensation, communication, performance appraisal, and career development
are associated with trust in public organizations. According to the
result, those practices present variation in their leverage on trust in
leadership at different levels.
Journal: Public Management Review
Pages: 816-838
Issue: 6
Volume: 15
Year: 2013
Month: 9
X-DOI: 10.1080/14719037.2012.698854
File-URL: http://hdl.handle.net/10.1080/14719037.2012.698854
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:816-838
Template-Type: ReDIF-Article 1.0
Author-Name: Cheng Chen
Author-X-Name-First: Cheng
Author-X-Name-Last: Chen
Author-Name: Michael Hubbard
Author-X-Name-First: Michael
Author-X-Name-Last: Hubbard
Author-Name: Chun-Sung Liao
Author-X-Name-First: Chun-Sung
Author-X-Name-Last: Liao
Title: When Public-Private Partnerships Fail
Abstract:
This article explores the dynamic and the results of efforts
by citizens to resist the costs passed onto them by public-private
partnerships for infrastructure, through examining citizen engagement in
two problematic projects in Taiwan and China. In both cases, the design
and procurement phase focused on the government-investor relation, with no
obvious opportunity for citizen voice and costs were displaced onto users.
In the operational phase, citizen protest (voice) was more effective in
resisting costs in Taiwan where the institutional environment was more
open and responsive; in the China case, availability of alternative roads
(choice) was crucial in resisting costs.
Journal: Public Management Review
Pages: 839-857
Issue: 6
Volume: 15
Year: 2013
Month: 9
X-DOI: 10.1080/14719037.2012.698856
File-URL: http://hdl.handle.net/10.1080/14719037.2012.698856
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:839-857
Template-Type: ReDIF-Article 1.0
Author-Name: Morgen Johansen
Author-X-Name-First: Morgen
Author-X-Name-Last: Johansen
Title: The Impact of Managerial Quality on Employee Turnover
Abstract:
This paper empirically examines, at the organizational level,
the impact of quality public managers on turnover. Quality managers can
influence turnover through human capital management, budgeting, setting
tasks and providing goals. However, their ability to affect turnover
depends on managerial level, which in this study are the upper and middle
levels. Managerial quality is operationalized with superintendent and
principal salaries and turnover is operationalized with the retention rate
of teachers in school districts. The findings reveal that quality middle
managers exert a significant and negative effect on organizational
turnover and quality upper level managers do not directly influence
turnover.
Journal: Public Management Review
Pages: 858-877
Issue: 6
Volume: 15
Year: 2013
Month: 9
X-DOI: 10.1080/14719037.2012.725758
File-URL: http://hdl.handle.net/10.1080/14719037.2012.725758
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:858-877
Template-Type: ReDIF-Article 1.0
Author-Name: John W. Raine
Author-X-Name-First: John W.
Author-X-Name-Last: Raine
Author-Name: Peter A. Watt
Author-X-Name-First: Peter A.
Author-X-Name-Last: Watt
Title: Budgetary Models, Motivation and Engagement in Financial Collaborations
Abstract:
This article focuses on the financial aspects of
collaborative working between public authorities and other private and
voluntary sector organizations. Drawing on research on five English case
studies involving local authorities, it considers the extent to which
decisions to collaborate and modes of working together are shaped and
mediated by financial considerations. In particular, the research
highlights differences in 'budgetary form' (pooled or aligned), individual
partner 'motivation' (selfless/altruistic or self-interested) and 'level
of engagement' (active commitment or passive involvement) as key variables
that help to understand how and why some financial collaborations are more
successful than others.
Journal: Public Management Review
Pages: 878-898
Issue: 6
Volume: 15
Year: 2013
Month: 9
X-DOI: 10.1080/14719037.2012.725762
File-URL: http://hdl.handle.net/10.1080/14719037.2012.725762
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:878-898
Template-Type: ReDIF-Article 1.0
Author-Name: Christopher Pollitt
Author-X-Name-First: Christopher
Author-X-Name-Last: Pollitt
Title: The Evolving Narratives of Public Management Reform
Abstract:
This paper compares five key UK public management reform
white papers spread over a period of 41 years. It adopts a narrative
approach to analyse the scope, dominant themes, proffered solutions,
evidence base, key assumptions and style and presentation of these core
documents. This longitudinal narrative framework reveals both changes and
continuities in UK reform rhetoric. The UK has now experienced four
decades of unceasing administrative reform, and has often claimed to be a
world leader. This paper offers an original analysis of the official story
of this epoch.
Journal: Public Management Review
Pages: 899-922
Issue: 6
Volume: 15
Year: 2013
Month: 9
X-DOI: 10.1080/14719037.2012.725761
File-URL: http://hdl.handle.net/10.1080/14719037.2012.725761
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:899-922
Template-Type: ReDIF-Article 1.0
Author-Name: Ross Millar
Author-X-Name-First: Ross
Author-X-Name-Last: Millar
Author-Name: Kelly Hall
Author-X-Name-First: Kelly
Author-X-Name-Last: Hall
Title: Social Return on Investment (SROI) and Performance Measurement
Abstract:
Social enterprises are being promoted as responsive and
innovative way to deliver public services. As part of this promotion,
these organizations are being required to demonstrate the social and
economic value they generate. Social return on investment (SROI) is a
performance measurement tool currently being encouraged to capture this
impact. This paper draws on survey and interview data to analyse how SROI
is used and understood in health and social care settings. It indicates
that despite being accepted as an internationally recognized measurement
tool for social enterprise, SROI is underused and undervalued due to
practical and ideological barriers.
Journal: Public Management Review
Pages: 923-941
Issue: 6
Volume: 15
Year: 2013
Month: 9
X-DOI: 10.1080/14719037.2012.698857
File-URL: http://hdl.handle.net/10.1080/14719037.2012.698857
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:6:p:923-941
Template-Type: ReDIF-Article 1.0
Author-Name: Ciaran Connolly
Author-X-Name-First: Ciaran
Author-X-Name-Last: Connolly
Author-Name: Noel Hyndman
Author-X-Name-First: Noel
Author-X-Name-Last: Hyndman
Title: Towards Charity Accountability: Narrowing the gap between provision and needs?
Abstract:
Although charities currently play a rich and varied role in
modern society, their continued success is dependent upon the public's
trust. With respect to charity accountability, two key questions emerge:
to whom is a charity accountable; and what form should that account take?
Despite the widespread acceptance that charities should discharge
accountability, there is limited knowledge of the relative importance of
different stakeholder groups and whether the information currently being
disclosed meets their needs. Using extensive document analysis and a
survey of stakeholders, this research explores these issues in the context
of the top 100 UK fundraising charities. Furthermore, it compares the
results with much earlier research to identify changes over time.
Journal: Public Management Review
Pages: 945-968
Issue: 7
Volume: 15
Year: 2013
Month: 10
X-DOI: 10.1080/14719037.2012.757349
File-URL: http://hdl.handle.net/10.1080/14719037.2012.757349
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:945-968
Template-Type: ReDIF-Article 1.0
Author-Name: Vera Hinz
Author-X-Name-First: Vera
Author-X-Name-Last: Hinz
Author-Name: Stefan Ingerfurth
Author-X-Name-First: Stefan
Author-X-Name-Last: Ingerfurth
Title: Does Ownership Matter Under Challenging Conditions?: On the relationship between organizational entrepreneurship and performance in the healthcare sector
Abstract:
This research explores how organizational entrepreneurship
(proactiveness, innovativeness and risk-taking) in the health care sector
affects hospital performance. We thereby consider heterogeneity in
ownership and environmental conditions. To empirically investigate the
relationships proposed by theory, a nation-wide survey was conducted
generating a sample of 152 hospitals. Results show that organizational
entrepreneurship is positively related to hospital performance.
Furthermore, it is significantly influenced by both ownership and
environment, whereas the entrepreneurship-performance link is independent
of any environmental conditions. Our study creates important insight into
ownership-related differences of entrepreneurship and gives strong
arguments for an entrepreneurial behaviour of hospitals.
Journal: Public Management Review
Pages: 969-991
Issue: 7
Volume: 15
Year: 2013
Month: 10
X-DOI: 10.1080/14719037.2012.757348
File-URL: http://hdl.handle.net/10.1080/14719037.2012.757348
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:969-991
Template-Type: ReDIF-Article 1.0
Author-Name: Graham Manville
Author-X-Name-First: Graham
Author-X-Name-Last: Manville
Author-Name: Martin Broad
Author-X-Name-First: Martin
Author-X-Name-Last: Broad
Title: Changing Times for Charities: Performance management in a Third Sector Housing Association
Abstract:
This paper illustrates the progress from the application of a
performance measurement system to that of a performance management system
within a registered charity operating in the United Kingdom Third Sector.
The organization is a housing association and its service users are
socially excluded members of society. The balanced scorecard (BSC) was
chosen as a catalyst for improving the performance management system
between 2004 and 2006. A case study analysis using semi-structured
interviews and secondary data sources over a four-year period provides
empirical insight into an evolving performance management culture. This
research reveals that culture as well as trust and capability building are
inextricably linked and govern organizational performance. These elements
are also bounded by the 'steering media' of the Big Society philosophy
currently being rolled out across UK public services which is affecting
the general lifeworld of this sector.
Journal: Public Management Review
Pages: 992-1010
Issue: 7
Volume: 15
Year: 2013
Month: 10
X-DOI: 10.1080/14719037.2012.761722
File-URL: http://hdl.handle.net/10.1080/14719037.2012.761722
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:992-1010
Template-Type: ReDIF-Article 1.0
Author-Name: Laura Mariani
Author-X-Name-First: Laura
Author-X-Name-Last: Mariani
Author-Name: Dario Cavenago
Author-X-Name-First: Dario
Author-X-Name-Last: Cavenago
Title: Redesigning Welfare Services for Policies Effectiveness: The non-profit organizations (NPOs) perspective
Abstract:
The relationship between governments and Third Sector is an
important subject of public administration studies which attribute
non-profit organizations (NPOs) the double function of welfare service
delivery, and - according to a participatory governance model -
participation in policies' definition. The aim of this paper is to
contribute to the comprehension of the NPOs' approach to addressing human
needs through their services, in order to support new ways to promote the
citizens' initiative. Through a qualitative services analysis,
seven case studies have been assessed. Results suggest that NPOs' approach
is characterized by the attention to individual as a whole, networking
with other NPOs, and focus on users autonomy. To promote participatory
governance models, some suggestions for policy-makers are highlighted.
Journal: Public Management Review
Pages: 1011-1039
Issue: 7
Volume: 15
Year: 2013
Month: 10
X-DOI: 10.1080/14719037.2012.758307
File-URL: http://hdl.handle.net/10.1080/14719037.2012.758307
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:1011-1039
Template-Type: ReDIF-Article 1.0
Author-Name: Ana Simaens
Author-X-Name-First: Ana
Author-X-Name-Last: Simaens
Author-Name: Mieneke Koster
Author-X-Name-First: Mieneke
Author-X-Name-Last: Koster
Title: Reporting on sustainable operations by third sector organizations: A signalling approach
Abstract:
Awareness of (un)sustainable operations is increasingly
researched in the for-profit and government sectors, but little is known
about the third sector. Still, these not-for-profit organizations are
challenged by progressive accountability requirements and increasingly
they seem to be responding to these demands through sustainability
reporting. In this paper, we explore sustainability reporting by third
sector organizations (TSOs) in the context of signalling theory; a useful
theoretical lens to explore organizational reports as a signal to
stakeholders. Using a document analysis, we explore twenty-three TSOs to
discover what they are signalling, to whom, and whether different
organizations send different messages.
Journal: Public Management Review
Pages: 1040-1062
Issue: 7
Volume: 15
Year: 2013
Month: 10
X-DOI: 10.1080/14719037.2012.757350
File-URL: http://hdl.handle.net/10.1080/14719037.2012.757350
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:7:p:1040-1062
Template-Type: ReDIF-Article 1.0
Author-Name: Berman
Author-X-Name-First:
Author-X-Name-Last: Berman
Author-Name: Sabharwal
Author-X-Name-First:
Author-X-Name-Last: Sabharwal
Author-Name: Wang
Author-X-Name-First:
Author-X-Name-Last: Wang
Author-Name: West
Author-X-Name-First:
Author-X-Name-Last: West
Author-Name: Jing
Author-X-Name-First:
Author-X-Name-Last: Jing
Author-Name: Jan
Author-X-Name-First:
Author-X-Name-Last: Jan
Author-Name: Liu
Author-X-Name-First:
Author-X-Name-Last: Liu
Author-Name: Brillantes
Author-X-Name-First:
Author-X-Name-Last: Brillantes
Author-Name: Chen
Author-X-Name-First:
Author-X-Name-Last: Chen
Author-Name: Gomes
Author-X-Name-First:
Author-X-Name-Last: Gomes
Title: The Impact of Societal Culture on the Use of Performance Strategies in East Asia: Evidence from a comparative survey
Abstract:
The role of societal culture affecting
bureaucratic processes is often suspected and asserted, but seldom
researched in comparative ways. This article provides a general framework
and systematic, comparative evidence showing societal values permeating
organizational practices relating to performance. This study examines
effects of work ethic, group belonging, and followership in a survey of
public managers in South Korea, Mainland China, Taiwan, Malaysia, India,
and the United States. Results show (i) culture having foremost indirect
effects on performance strategy and (ii) culture being as relevant an
explanatory factor as HRM or leadership, when both direct and indirect
effects of culture are considered. A key study implication is that
researchers should not ignore societal culture in decisions surrounding
the selection and implementation of management efforts and conditions that
shape performance practice in organizations. This study contributes by
providing a framework and evidence showing how culture's effects on
performance occur.
Journal: Public Management Review
Pages: 1065-1089
Issue: 8
Volume: 15
Year: 2013
Month: 11
X-DOI: 10.1080/14719037.2013.816522
File-URL: http://hdl.handle.net/10.1080/14719037.2013.816522
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Template-Type: ReDIF-Article 1.0
Author-Name: Taylor
Author-X-Name-First:
Author-X-Name-Last: Taylor
Author-Name: Beh
Author-X-Name-First:
Author-X-Name-Last: Beh
Title: The Impact of Pay-for-Performance Schemes on the Performance of Australian and Malaysian Government Employees
Abstract:
Supported by well-known motivation
theories, and the logical notion that people should be rewarded for
achievement, pay-for-performance (PFP) schemes are now widely applied
across the public service in Asia Pacific as a means to raise employee
performance. This comparative survey of over 300 Australian and Malaysian
federal government employees examines whether their positive perceptions
of PFP schemes have been associated with an improvement in their
performance on formal and prescribed organizational activities or in-role
behaviour (IRB). The respondents' favourable perceptions of their agency's
PFP scheme were not found to be accompanied by a significant rise in their
IRB levels. In contrast, other factors - psychological empowerment,
organizational citizenship behaviour, and culture (high collectivism and
low power distance) - positively influenced the respondents' IRB levels.
These factors, however, did not significantly strengthen the PFP-IRB
relationship. Country differences in the findings were also noted.
Journal: Public Management Review
Pages: 1090-1115
Issue: 8
Volume: 15
Year: 2013
Month: 11
X-DOI: 10.1080/14719037.2013.816523
File-URL: http://hdl.handle.net/10.1080/14719037.2013.816523
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1090-1115
Template-Type: ReDIF-Article 1.0
Author-Name: Vyas
Author-X-Name-First:
Author-X-Name-Last: Vyas
Author-Name: Jung
Author-X-Name-First:
Author-X-Name-Last: Jung
Author-Name: Shafiqul Huque
Author-X-Name-First:
Author-X-Name-Last: Shafiqul Huque
Title: Challenges for Public Service Capacity and the Role of Public Employee Training as a Moderator in India
Abstract:
This article examines the efforts made in
India for the capacity building of public service. It addresses the
negative influences, which the existing majority-minority divide, quota
system, and the issue of corruption have on capacity building in the
public sector and examines the moderating role played by public service
training arrangements in capacity building. Mixed method is used and data
are taken from survey and interviews with public officials. Findings show
that efforts to accommodate the minority in the public services, quota
system, and corruption harm the capacity-building initiative of the Indian
central government. However, training can assist capacity building by
serving as a moderator for accommodating diverse groups between competing
needs in the pluralistic Indian society. Hence, improvement of training
quality and effectiveness are expected to ensure that public servants are
aware of the rules and that their applications possess the ability to
tender relevant advice and assistance to the political executive.
Furthermore, the findings may be used to draw insights about bureaucracy
in other developing countries, although this study is based on efforts to
build capacity in India.
Journal: Public Management Review
Pages: 1116-1136
Issue: 8
Volume: 15
Year: 2013
Month: 11
X-DOI: 10.1080/14719037.2013.816521
File-URL: http://hdl.handle.net/10.1080/14719037.2013.816521
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1116-1136
Template-Type: ReDIF-Article 1.0
Author-Name: Kim
Author-X-Name-First:
Author-X-Name-Last: Kim
Author-Name: Hong
Author-X-Name-First:
Author-X-Name-Last: Hong
Title: Major Constraints and Possible Solutions for Performance Management in Korea
Abstract:
South Korea (hereafter Korea) has had a
later start than advanced Western countries in the use of performance
management methods. However, over the past 15 years or so, Korea has had
experience in using various performance management systems in many
different areas. This study first explains the development of performance
management and the level of its application in the Korean public sector.
After that, this study attempts to identify the constraining factors (the
competitive environment, incentives and discipline, management governance,
value orientation, and the time frame of the performance process) on the
effectiveness of performance management in the public sector and seeks
ways to overcome such limitations, based on the diverse experience of
performance management systems in the Korean public sector.
Journal: Public Management Review
Pages: 1137-1153
Issue: 8
Volume: 15
Year: 2013
Month: 11
X-DOI: 10.1080/14719037.2013.818844
File-URL: http://hdl.handle.net/10.1080/14719037.2013.818844
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1137-1153
Template-Type: ReDIF-Article 1.0
Author-Name: Park
Author-X-Name-First:
Author-X-Name-Last: Park
Author-Name: Park
Author-X-Name-First:
Author-X-Name-Last: Park
Author-Name: Ryu
Author-X-Name-First:
Author-X-Name-Last: Ryu
Title: Determinants of Positive Job Attitude and Behaviour in the Asian Work Context: Evidence from Korean central government agencies
Abstract:
This study probes and tests the impacts of
organizational commitment (OC) and organizational citizenship behaviour
(OCB) among public employees in the Asian context. Using a 2010 Korean
Central Government Survey of forty Korean central government agencies
(totalling 1,122 respondents), an antecedent- outcome model is developed
which analyses how different types of interpersonal and organizational
characteristics affect OC and OCB using hierarchical and multi-level
ordering statistical techniques. The research finds that certain
predictors, such as trust in colleagues (TC), formalized structures, and
group culture, play significant roles in fostering OC and OCB among
employees. In conclusion, suggestions are made for further research, and
practical implications for Asian civil servants are considered.
Journal: Public Management Review
Pages: 1154-1184
Issue: 8
Volume: 15
Year: 2013
Month: 11
X-DOI: 10.1080/14719037.2013.816517
File-URL: http://hdl.handle.net/10.1080/14719037.2013.816517
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1154-1184
Template-Type: ReDIF-Article 1.0
Author-Name: Poocharoen
Author-X-Name-First:
Author-X-Name-Last: Poocharoen
Author-Name: Lee
Author-X-Name-First:
Author-X-Name-Last: Lee
Title: Talent Management in the Public Sector: A comparative study of Singapore, Malaysia, and Thailand
Abstract:
This article investigates public sector
talent management schemes in Thailand, Malaysia, and Singapore. It offers
a framework to make such comparisons, which allow for better understanding
of the values and contextual factors related to talent management. The
three countries are found to have comparable names of talent management
schemes. They are such as scholarship schemes, training schemes for
high-potential officers, and special pay scale for those identified as a
talent. A close look at these schemes reveals that there are also many
differences. We identify some key factors that can possibly explain the
variations. They are such as: the differing definitions of talent, the
structure and scope of authority of the responsible agencies, the level of
flexibility of incentive systems, and the differing performance appraisal
systems in each country. The three cases illustrate the need for
policy-makers to be fully aware of the value they are hoping to enhance
for the public service and the governance structures that they are
operating in. At the end, this article offers a spectrum of exclusive and
inclusive approaches to talent management that governments can use as
guidance.
Journal: Public Management Review
Pages: 1185-1207
Issue: 8
Volume: 15
Year: 2013
Month: 11
X-DOI: 10.1080/14719037.2013.816525
File-URL: http://hdl.handle.net/10.1080/14719037.2013.816525
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1185-1207
Template-Type: ReDIF-Article 1.0
Author-Name: Walker
Author-X-Name-First:
Author-X-Name-Last: Walker
Author-Name: Brewer
Author-X-Name-First:
Author-X-Name-Last: Brewer
Author-Name: Bozeman
Author-X-Name-First:
Author-X-Name-Last: Bozeman
Author-Name: Moon
Author-X-Name-First:
Author-X-Name-Last: Moon
Author-Name: Wu
Author-X-Name-First:
Author-X-Name-Last: Wu
Title: An Experimental Assessment of Public Ownership and Performance
Abstract:
An experimental research design is adopted
to explore the potential impact of cultural differences in East Asia and
the United States on perceptions of public ownership and governmental
performance (efficiency, equity, and probity). While passionate debate has
influenced governments on the merits of public or private organizations'
delivery of public services, the empirical evidence remains ambivalent.
Similarly, argument on societal and regional cultures suggests differences
within East Asia as compared to the United States, but evidence is scant.
Masters of Public Administration students in China, Hong Kong, South
Korea, and the United States rated vignettes of organizations classified
as public, private, or unknown ownership against key dimensions of
performance. Findings indicate few public ownership and limited country
differences, but a consistency in the rating of vignettes, suggesting
convergence. The implications of these findings for the study of public
management are considered in conclusion.
Journal: Public Management Review
Pages: 1208-1228
Issue: 8
Volume: 15
Year: 2013
Month: 11
X-DOI: 10.1080/14719037.2013.825480
File-URL: http://hdl.handle.net/10.1080/14719037.2013.825480
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Handle: RePEc:taf:pubmgr:v:15:y:2013:i:8:p:1208-1228
Template-Type: ReDIF-Article 1.0
Author-Name: van den Broek
Author-X-Name-First:
Author-X-Name-Last: van den Broek
Author-Name: Boselie
Author-X-Name-First:
Author-X-Name-Last: Boselie
Author-Name: Paauwe
Author-X-Name-First:
Author-X-Name-Last: Paauwe
Title: Multiple Institutional Logics in Health Care: 'Productive Ward: Releasing Time to Care'
Abstract:
Health care organizations are often confronted with multiple institutional
logics. In this study, a longitudinal case study method was used to gain
insights into the adoption decision-making and implementation process of
an apparently hybrid innovative practice when multiple logics are present.
The case study focuses on the adoption and implementation of 'Productive
Ward: Releasing Time to Care' in a Dutch hospital. This is a quality
improvement programme developed by the National Health Service (NHS) in
the United Kingdom. The results show that institutional logics complicate
the adoption and implementation process.
Journal: Public Management Review
Pages: 1-20
Issue: 1
Volume: 16
Year: 2014
Month: 1
X-DOI: 10.1080/14719037.2013.770059
File-URL: http://hdl.handle.net/10.1080/14719037.2013.770059
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:1-20
Template-Type: ReDIF-Article 1.0
Author-Name: Walker
Author-X-Name-First:
Author-X-Name-Last: Walker
Title: Internal and External Antecedents of Process Innovation: A review and extension
Abstract:
Innovation in public organizations is widely documented and has
increasingly been the subject of empirical scrutiny. This article
integrates the empirical evidence of the internal and external antecedents
of process innovations in local governments and proposes directions for
future research. The importance of the internal antecedents of
organizational size, administrative capacity and organizational learning
is uncovered using the meta-analytic support score method, but not in
relation to external antecedents. Directions for further research are
presented on the independent, joint and non-linear effects of antecedents
on the adoption of innovation, and the implications of these arguments on
the future study of innovation in local governments are considered from a
structural contingency perspective.
Journal: Public Management Review
Pages: 21-44
Issue: 1
Volume: 16
Year: 2014
Month: 1
X-DOI: 10.1080/14719037.2013.771698
File-URL: http://hdl.handle.net/10.1080/14719037.2013.771698
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:21-44
Template-Type: ReDIF-Article 1.0
Author-Name: Wynen
Author-X-Name-First:
Author-X-Name-Last: Wynen
Author-Name: Verhoest
Author-X-Name-First:
Author-X-Name-Last: Verhoest
Author-Name: Ongaro
Author-X-Name-First:
Author-X-Name-Last: Ongaro
Author-Name: van Thiel
Author-X-Name-First:
Author-X-Name-Last: van Thiel
Author-Name: in cooperation with the COBRA network
Author-X-Name-First:
Author-X-Name-Last: in cooperation with the COBRA network
Title: Innovation-Oriented Culture in the Public Sector: Do managerial autonomy and result control lead to innovation?
Abstract:
This article examines the effect of
specific new public management (NPM)-related characteristics to explain
innovation-oriented culture within public sector organizations. According
to NPM doctrines, an enhanced managerial autonomy combined with result
control will stimulate a more innovation-oriented culture in such
organizations. Using multi-country survey data of over 200 public sector
agencies, we test for the influence of organizational autonomy, result
control and their interactions, on innovation-oriented culture. High
levels of managerial autonomy and result control have independent and
positive effects. However, the interaction between high personnel
management autonomy and high result control has a negative effect.
Journal: Public Management Review
Pages: 45-66
Issue: 1
Volume: 16
Year: 2014
Month: 1
X-DOI: 10.1080/14719037.2013.790273
File-URL: http://hdl.handle.net/10.1080/14719037.2013.790273
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:45-66
Template-Type: ReDIF-Article 1.0
Author-Name: Jordan
Author-X-Name-First:
Author-X-Name-Last: Jordan
Title: The Innovation Imperative: An analysis of the ethics of the imperative to innovate in public sector service delivery
Abstract:
Innovating to improve public service is
regarded as potentially obligatory, not merely laudable, part of good
public management. However, the moral content of an obligation to innovate
is not well understood. How can we innovate ethically? In academic
bioethics and research ethics, the obligatory nature of the 'research
imperative' is discussed and criticized. In this article, I outline the
content of what I call the 'innovation imperative' and draw a parallel
between the innovation imperative and the research imperative, arguing
that the ethical principles that govern innovation in public service are
similar to those governing research imperative in biomedical sciences.
Journal: Public Management Review
Pages: 67-89
Issue: 1
Volume: 16
Year: 2014
Month: 1
X-DOI: 10.1080/14719037.2013.790274
File-URL: http://hdl.handle.net/10.1080/14719037.2013.790274
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:67-89
Template-Type: ReDIF-Article 1.0
Author-Name: Cucciniello
Author-X-Name-First:
Author-X-Name-Last: Cucciniello
Author-Name: Nasi
Author-X-Name-First:
Author-X-Name-Last: Nasi
Title: Evaluation of the Impacts of Innovation in the Health Care Sector: A comparative analysis
Abstract:
Assessing impacts related to the adoption
of an innovation represents a particular challenge. However, the use of
innovation in government organizations does have some effects: some
intended, others unintended; some desirable, others undesirable. Findings
in literature now suggest that the use of innovation in government
organizations produces beneficial results for the most part. The purpose
of this article is to provide a multi-dimensional framework for assessing
the impacts of innovation on an organization's performance as perceived by
individual stakeholders and at organizational level. In particular, this
framework is designed to evaluate the impacts resulting from the
introduction of electronic medical records, namely an organizational,
cultural, and technological innovation that many health care providers are
currently undertaking. It provides the results of a comparative analysis
carried out in Spain and Italy and discusses the need for a more
systematic evaluation assessment of the innovation processes.
Journal: Public Management Review
Pages: 90-116
Issue: 1
Volume: 16
Year: 2014
Month: 1
X-DOI: 10.1080/14719037.2013.798026
File-URL: http://hdl.handle.net/10.1080/14719037.2013.798026
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:90-116
Template-Type: ReDIF-Article 1.0
Author-Name: Zhu
Author-X-Name-First:
Author-X-Name-Last: Zhu
Title: Mandate Versus Championship: Vertical government intervention and diffusion of innovation in public services in authoritarian China
Abstract:
This research focuses on innovation and
its diffusion in public services in authoritarian China. A mechanism
between vertical government intervention and diffusion of innovation in
public services is established by conducting a comparative case study
between Sichuan and Tianjin. Administrative commands facilitate the
formation of the 'mandatory policy diffusion' that rapidly diffuses policy
instruments. Competition in the performance evaluation-based personnel
system contributes to the formation of 'championship policy diffusion',
which leads to the divergence of policy instruments in neighbouring local
governments. Therefore, classic theoretical hypotheses on geographical
proximity, competition, and vertical intervention concerning innovation
diffusion need to be modified.
Journal: Public Management Review
Pages: 117-139
Issue: 1
Volume: 16
Year: 2014
Month: 1
X-DOI: 10.1080/14719037.2013.798028
File-URL: http://hdl.handle.net/10.1080/14719037.2013.798028
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:117-139
Template-Type: ReDIF-Article 1.0
Author-Name: Collm
Author-X-Name-First:
Author-X-Name-Last: Collm
Author-Name: Schedler
Author-X-Name-First:
Author-X-Name-Last: Schedler
Title: Strategies for Introducing Organizational Innovation to Public Service Organizations
Abstract:
As social systems, organizations need to
ensure connectivity between established and deviant communication streams
to accomplish organizational innovation. This article explores elements
and systemic strategies of connectivity formation for the introduction of
an organizational innovation such as the concept of crowd innovation in
the public sector. For public administrations, crowd innovation represents
an organizational innovation since it implies broad participation and the
integration of external ideas, and thus often opposes prevalent
organizational structures. Our findings contribute to the knowledge on
systemic innovation management and suggest that public managers can
enhance connectivity formation by addressing semantics, routines,
practices, roles, and redundancies.
Journal: Public Management Review
Pages: 140-161
Issue: 1
Volume: 16
Year: 2014
Month: 1
X-DOI: 10.1080/14719037.2013.822528
File-URL: http://hdl.handle.net/10.1080/14719037.2013.822528
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:1:p:140-161
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P. Osborne
Author-X-Name-First: Stephen P.
Author-X-Name-Last: Osborne
Author-Name: Zoe Radnor
Author-X-Name-First: Zoe
Author-X-Name-Last: Radnor
Author-Name: Isabel Vidal
Author-X-Name-First: Isabel
Author-X-Name-Last: Vidal
Author-Name: Tony Kinder
Author-X-Name-First: Tony
Author-X-Name-Last: Kinder
Title: A Sustainable Business Model for Public Service Organizations?
Journal: Public Management Review
Pages: 165-172
Issue: 2
Volume: 16
Year: 2014
Month: 2
X-DOI: 10.1080/14719037.2013.872435
File-URL: http://hdl.handle.net/10.1080/14719037.2013.872435
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:165-172
Template-Type: ReDIF-Article 1.0
Author-Name: Bram Verschuere
Author-X-Name-First: Bram
Author-X-Name-Last: Verschuere
Author-Name: Eline Beddeleem
Author-X-Name-First: Eline
Author-X-Name-Last: Beddeleem
Author-Name: Dries Verlet
Author-X-Name-First: Dries
Author-X-Name-Last: Verlet
Title: Determinants of Innovative Behaviour in Flemish Nonprofit Organizations: An empirical research
Abstract:
Faced with an increasingly challenging environment, nonprofit
organizations (NPOs) must behave innovatively and act in a result- or
performance-oriented manner. In this article, we explore the extent to
which NPOs behave innovatively (in their management and service delivery),
and the factors that determine this innovative behaviour. We conducted our
research in the main subsectors of the Flemish nonprofit sector
(education, welfare, health and the socio-cultural sector). The results
presented here are based on a survey of 170 NPO managers. We found that
the organizations within our sample claim that innovations occur to a
fairly large extent. We have, however, discovered differences in
innovative behaviour between subsectors. In addition, we found that there
are many forces at work when trying to explain innovative behaviour in
NPOs and different forms of innovative behaviour also seem to have
different explanations.
Journal: Public Management Review
Pages: 173-198
Issue: 2
Volume: 16
Year: 2014
Month: 2
X-DOI: 10.1080/14719037.2012.757347
File-URL: http://hdl.handle.net/10.1080/14719037.2012.757347
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:173-198
Template-Type: ReDIF-Article 1.0
Author-Name: A. J. Meijer
Author-X-Name-First: A. J.
Author-X-Name-Last: Meijer
Title: From Hero-Innovators to Distributed Heroism: An in-depth analysis of the role of individuals in public sector innovation
Abstract:
Building on the literature on collaborative leadership, this
paper explores the roles of individual persons in processes of public
innovation. On the basis of a literature review, a heuristic model is
developed that consists of roles at different levels (entrepreneurial
leadership versus innovation realization) and in different phases (idea
generation, selection, testing, scaling-up, and diffusion). The value of
this model is explored through an in-depth, longitudinal analysis of a
police innovation in the Netherlands. The empirical study underlines the
value of the model and shows that, although individual hero-innovators may
not exist, distributed heroism does.
Journal: Public Management Review
Pages: 199-216
Issue: 2
Volume: 16
Year: 2014
Month: 2
X-DOI: 10.1080/14719037.2013.806575
File-URL: http://hdl.handle.net/10.1080/14719037.2013.806575
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:199-216
Template-Type: ReDIF-Article 1.0
Author-Name: Rune Bysted
Author-X-Name-First: Rune
Author-X-Name-Last: Bysted
Author-Name: Kristina Risom Jespersen
Author-X-Name-First: Kristina Risom
Author-X-Name-Last: Jespersen
Title: Exploring Managerial Mechanisms that Influence Innovative Work Behaviour: Comparing private and public employees
Abstract:
Increasing employees' innovative work behaviour is a complex
process of developing an internal climate supportive of idea generation
and realization through use of financial, participative, and
decentralization mechanisms. This article investigates the effectiveness
of these managerial mechanisms in a public versus private context. In a
survey in Scandinavia, 8,310 full-time employees were split into public
and private employees and analysed with regression models for differences
in effectiveness. From the results, two distinct perceptions emerged.
Public employees perceive innovative work behaviour as extra-role
behaviour to be compensated for. Private employees recognize innovative
work behaviour as necessary behaviour for career advancement.
Journal: Public Management Review
Pages: 217-241
Issue: 2
Volume: 16
Year: 2014
Month: 2
X-DOI: 10.1080/14719037.2013.806576
File-URL: http://hdl.handle.net/10.1080/14719037.2013.806576
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:217-241
Template-Type: ReDIF-Article 1.0
Author-Name: Hans Knutsson
Author-X-Name-First: Hans
Author-X-Name-Last: Knutsson
Author-Name: Anna Thomasson
Author-X-Name-First: Anna
Author-X-Name-Last: Thomasson
Title: Innovation in the Public Procurement Process: A study of the creation of innovation-friendly public procurement
Abstract:
Public sector organizations are large buyers and, in previous
research public sector, have been regarded to be able to affect the market
through demand-driven innovation, especially if different public sector
entities collaborate with each other. However, what this study shows is
that it is not necessary to be big or to collaborate in order to make an
impact on the market, as even smaller local authorities have the ability
to affect. In fact, it could even be an advantage to be small. The
important factor is to think strategically about purchasing and to have
knowledge about the market.
Journal: Public Management Review
Pages: 242-255
Issue: 2
Volume: 16
Year: 2014
Month: 2
X-DOI: 10.1080/14719037.2013.806574
File-URL: http://hdl.handle.net/10.1080/14719037.2013.806574
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:242-255
Template-Type: ReDIF-Article 1.0
Author-Name: Veronica Vecchi
Author-X-Name-First: Veronica
Author-X-Name-Last: Vecchi
Author-Name: Manuela Brusoni
Author-X-Name-First: Manuela
Author-X-Name-Last: Brusoni
Author-Name: Elio Borgonovi
Author-X-Name-First: Elio
Author-X-Name-Last: Borgonovi
Title: Public Authorities for Entrepreneurship: A management approach to execute competitiveness policies
Abstract:
Decentralization, globalization and European Union cohesion
and competitiveness agendas have shifted the focus of development policies
from the central to the regional and local levels. Most studies on
economic development are informed by macroeconomic and entrepreneurial
theories, the normative implications of which are unclear for public
authorities attempting to enhance competitiveness and entrepreneurship in
their communities. This paper discusses the centrality of implementation
efforts for the effectiveness of regional and local competitiveness
programmes and policies. Striving to capture the challenges posed by the
international literature, the paper presents a managerial approach,
developed under an inductive-deductive method grounded in some Italian
cases of entrepreneurial development. The intention is to provide a
reference point for regional and local public managers whose task it is to
select and execute actions and instruments to support businesses' start up
and growth.
Journal: Public Management Review
Pages: 256-273
Issue: 2
Volume: 16
Year: 2014
Month: 2
X-DOI: 10.1080/14719037.2012.725759
File-URL: http://hdl.handle.net/10.1080/14719037.2012.725759
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:256-273
Template-Type: ReDIF-Article 1.0
Author-Name: Liang Ma
Author-X-Name-First: Liang
Author-X-Name-Last: Ma
Title: Diffusion and Assimilation of Government Microblogging: Evidence from Chinese cities
Abstract:
Internationally, the public sector is adopting social media
applications (e.g. Twitter and social networking services (SNS)) to
harness cutting-edge information technology (IT) developments, but we know
little about what drives the diffusion of these applications. In this
paper, I adapt the Berry-Berry policy and innovation diffusion model to
explain the diffusion and assimilation of government microblogging,
supplementing its four dimensions (learning, competition, upper-tier
mandate and public pressure) with organizational resources and capacity.
Data on 282 prefecture-level cities in China are employed to test several
theoretical hypotheses empirically. Horizontal competition is found to be
significantly and positively associated with the assimilation of
government microblogging, although the other three dimensions are found
not to be its key antecedents. Consistent with the study's hypotheses, the
results support the significantly positive effects of fiscal resources and
IT capacity. Municipal wealth, size and administrative ranking are also
positively and significantly correlated with the number of government
microblogs.
Journal: Public Management Review
Pages: 274-295
Issue: 2
Volume: 16
Year: 2014
Month: 2
X-DOI: 10.1080/14719037.2012.725763
File-URL: http://hdl.handle.net/10.1080/14719037.2012.725763
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:2:p:274-295
Template-Type: ReDIF-Article 1.0
Author-Name: Alford
Author-X-Name-First:
Author-X-Name-Last: Alford
Title: The Multiple Facets of Co-Production: Building on the work of Elinor Ostrom
Abstract:
This article revisits Elinor Ostrom's
pioneering formulation more than three decades ago of the notion of
co-production, which remains foundational, but closer scrutiny reveals
further unexplored potential. This article focuses on the two parts of the
term 'co-production', namely, its 'production', aspect with its sense of a
process of turning inputs into products, and its 'co' aspect, with its
sense of some kind of relationship. Both aspects have multiple facets,
which are in some respects at odds and in others congruent with each
other. The article canvasses ways of combining, trading off, and/or
choosing between them.
Journal: Public Management Review
Pages: 299-316
Issue: 3
Volume: 16
Year: 2014
Month: 4
X-DOI: 10.1080/14719037.2013.806578
File-URL: http://hdl.handle.net/10.1080/14719037.2013.806578
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:299-316
Template-Type: ReDIF-Article 1.0
Author-Name: Cepiku
Author-X-Name-First:
Author-X-Name-Last: Cepiku
Author-Name: Giordano
Author-X-Name-First:
Author-X-Name-Last: Giordano
Title: Co-Production in Developing Countries: Insights from the community health workers experience
Abstract:
Co-production nowadays ranks high in
global development strategies of international and philanthropic
organizations. Although long-standing experiences in developing countries
can provide a relevant contribution to the co-production theory, it is
necessary to verify what contextual and conceptual conditions might alter
the existing theoretical models. This article makes a theoretical
contribution by modelling propositions that can withstand logical and
empirical scrutiny. The literature is reviewed to identify key
co-production concepts, their interrelationships, and the underlying
assumptions. A longitudinal case study is analyzed to expand the existing
theoretical propositions. Policy implications for scaling-up programmes
are drawn.
Journal: Public Management Review
Pages: 317-340
Issue: 3
Volume: 16
Year: 2014
Month: 4
X-DOI: 10.1080/14719037.2013.822535
File-URL: http://hdl.handle.net/10.1080/14719037.2013.822535
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:317-340
Template-Type: ReDIF-Article 1.0
Author-Name: So
Author-X-Name-First:
Author-X-Name-Last: So
Title: Civic Engagement in the Performance Evaluation of the Public Sector in China: Building horizontal accountability to enhance vertical accountability
Abstract:
This article accounts for the logic of building of an accountability
mechanism with elements of civic engagement in an authoritarian regime. It
is elaborated by a performance evaluation programme 'Democratic Review of
Administrative and Business Style' (DRABS) in Wuhan in central China. The
author argues that the DRABS does help form government agencies'
responsiveness to the public with various public scrutiny instruments
including mass media and the internet, and that it is more accurate to
frame the mechanism as having the function of building horizontal
accountability to enhance vertical accountability.
Journal: Public Management Review
Pages: 341-357
Issue: 3
Volume: 16
Year: 2014
Month: 4
X-DOI: 10.1080/14719037.2013.770055
File-URL: http://hdl.handle.net/10.1080/14719037.2013.770055
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:341-357
Template-Type: ReDIF-Article 1.0
Author-Name: van Eijk
Author-X-Name-First:
Author-X-Name-Last: van Eijk
Author-Name: Steen
Author-X-Name-First:
Author-X-Name-Last: Steen
Title: Why People Co-Produce: Analysing citizens' perceptions on co-planning engagement in health care services
Abstract:
The aim of this article is to comprehend
the motivation of citizens to co-produce. More specifically, it considers
citizens' motivations to engage in co-planning activities of health care
services. The article brings together theoretical insights and empirical
data. First, we integrate insights from different strands of literature.
We combine literature on citizen participation, political efficacy,
co-production, volunteerism, public service motivation, and customer
engagement to offer a first understanding of citizens' motivations to
actively engage as co-producers of public services. Next, empirical data
are derived from one specific case: citizens participating in client
councils in health care organizations. Q-methodology, a method designed to
systematically study persons' viewpoints, is used to distinguish different
perspectives citizen have on their engagement in co-production. Our
analysis of citizens' motivations to engage in client councils enables us
to identify four types of citizen co-producers, which we label: the
semi-professional, the socializer, the network professional, and the aware
co-producer. Implications for future research studying citizens'
motivations in a broader range of co-production cases are discussed.
Journal: Public Management Review
Pages: 358-382
Issue: 3
Volume: 16
Year: 2014
Month: 4
X-DOI: 10.1080/14719037.2013.841458
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841458
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:358-382
Template-Type: ReDIF-Article 1.0
Author-Name: Pestoff
Author-X-Name-First:
Author-X-Name-Last: Pestoff
Title: Collective Action and the Sustainability of Co-Production
Abstract:
This article addresses the sustainability
of citizen/user participation in the provision of public services, often
referred to as co-production. Co-producing public services not only
promises to limit cost, but it also requires a change in the relations and
behaviour of public servants and citizens/users, in order for the latter
to make a long-term commitment to co-production. The article notes that
Olsen proposes two logics of collective action, not just one. Focusing on
small group interaction can provide an important strategy for achieving
sustainable co-production, particularly of enduring welfare services.
However, Ostrom criticizes too simplistic approaches based on size alone
for promoting social cooperation in collective action situations. She
proposes seven structural variables of importance in resolving social
dilemmas. Several of them can also be perceived as factors that facilitate
sustainable citizen participation in co-production. Some additional
factors are also considered important for sustainable co-production, like
the nature of the service itself, organizational diversity, a dialogue
between the staff and clients, and facilitating small group interactions
in large organizations. This article concludes that governments should
develop more flexible, service-specific and organization-specific
approaches for promoting co-production, rather than looking for simple
'one size fits all' solutions to the challenges facing public service
delivery, particularly of enduring welfare services. It also proposes a
research agenda on sustainable co-production.
Journal: Public Management Review
Pages: 383-401
Issue: 3
Volume: 16
Year: 2014
Month: 4
X-DOI: 10.1080/14719037.2013.841460
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841460
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:383-401
Template-Type: ReDIF-Article 1.0
Author-Name: Radnor
Author-X-Name-First:
Author-X-Name-Last: Radnor
Author-Name: Osborne
Author-X-Name-First:
Author-X-Name-Last: Osborne
Author-Name: Kinder
Author-X-Name-First:
Author-X-Name-Last: Kinder
Author-Name: Mutton
Author-X-Name-First:
Author-X-Name-Last: Mutton
Title: Operationalizing Co-Production in Public Services Delivery: The contribution of service blueprinting
Abstract:
We have argued for public services to move
away from product-dominant logic towards a service approach. By taking a
services orientation, the experience, inter-organizational, and systemic
nature of public services delivery can be considered along with the role
of the service user as a co-producer. In this article, we unpack how
co-production can be operationalized through the application of service
blueprinting. This article presents an example within higher education
where the creation of a blueprint brought together staff and students to
focus on the design of student enrolment, resulting in improved student
experience and supporting co-production.
Journal: Public Management Review
Pages: 402-423
Issue: 3
Volume: 16
Year: 2014
Month: 4
X-DOI: 10.1080/14719037.2013.848923
File-URL: http://hdl.handle.net/10.1080/14719037.2013.848923
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:402-423
Template-Type: ReDIF-Article 1.0
Author-Name: Fledderus
Author-X-Name-First:
Author-X-Name-Last: Fledderus
Author-Name: Brandsen
Author-X-Name-First:
Author-X-Name-Last: Brandsen
Author-Name: Honingh
Author-X-Name-First:
Author-X-Name-Last: Honingh
Title: Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration
Abstract:
Co-production, the involvement of clients
in the delivery of public services, is believed to foster trust. However,
there is insufficient research on this topic to prove what is at present
merely an assumption. This article gives theoretical insights into this
relationship. First, it is identified that co-production relates to
identification-based trust. Second, the most important theoretical
mechanisms are identified that link the two concepts: increasing
self-efficacy and the creation of trust networks. A third step is to move
towards a more contingent perspective. This involves not only favourable
conditions, but also obstructions to trust-building, such as crowding-out
motivations and free-riding.
Journal: Public Management Review
Pages: 424-443
Issue: 3
Volume: 16
Year: 2014
Month: 4
X-DOI: 10.1080/14719037.2013.848920
File-URL: http://hdl.handle.net/10.1080/14719037.2013.848920
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:3:p:424-443
Template-Type: ReDIF-Article 1.0
Author-Name: Gitte Sommer Harrits
Author-X-Name-First: Gitte Sommer
Author-X-Name-Last: Harrits
Author-Name: Marie Østergaard Møller
Author-X-Name-First: Marie Østergaard
Author-X-Name-Last: Møller
Title: Prevention at the Front Line: How home nurses, pedagogues, and teachers transform public worry into decisions on special efforts
Abstract:
Within recent years, Denmark has implemented a
number of preventive policies based on the line of reasoning that it is
better to prevent than to solve problems. Preventive policies express
political intentions aimed at solving core welfare state problems, but
policy goals are ambiguous and vague, and policy tools are often poorly
specified. Thus, front-line workers (FLWs) are pinpointed as key persons
to implement these policies, because they hold a 'specific knowledge'
about and 'close acquaintance' with citizens. In the article, we explore
different types of front-line work, implementing preventive policies, and
identifying children in need of a special effort.
Journal: Public Management Review
Pages: 447-480
Issue: 4
Volume: 16
Year: 2014
Month: 5
X-DOI: 10.1080/14719037.2013.841980
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841980
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:447-480
Template-Type: ReDIF-Article 1.0
Author-Name: Fritz Sager
Author-X-Name-First: Fritz
Author-X-Name-Last: Sager
Author-Name: Eva Thomann
Author-X-Name-First: Eva
Author-X-Name-Last: Thomann
Author-Name: Christine Zollinger
Author-X-Name-First: Christine
Author-X-Name-Last: Zollinger
Author-Name: Nico van der Heiden
Author-X-Name-First: Nico
Author-X-Name-Last: van der Heiden
Author-Name: Céline Mavrot
Author-X-Name-First: Céline
Author-X-Name-Last: Mavrot
Title: Street-level Bureaucrats and New Modes of Governance: How conflicting roles affect the implementation of the Swiss Ordinance on Veterinary Medicinal Products
Abstract:
Lipsky's seminal concept of street-level
bureaucrats (SLBs) focuses on their role as public servants. However, in
the course of new modes of governance, private actors have gained an
additional role as implementation agents. We explore the logic of private
SLBs during the implementation of the Swiss Ordinance on Veterinary
Medicinal Products (OVMP) where veterinarians are simultaneously
implementing agents, policy addressees, and professionals with economic
interests. We argue that, because of contradictory reference systems, it
is problematic for the output performance if an actor is simultaneously
the target group of a policy and its implementing agent.
Journal: Public Management Review
Pages: 481-502
Issue: 4
Volume: 16
Year: 2014
Month: 5
X-DOI: 10.1080/14719037.2013.841979
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841979
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:481-502
Template-Type: ReDIF-Article 1.0
Author-Name: Danielle N. Atkins
Author-X-Name-First: Danielle N.
Author-X-Name-Last: Atkins
Author-Name: Angela R. Fertig
Author-X-Name-First: Angela R.
Author-X-Name-Last: Fertig
Author-Name: Vicky M. Wilkins
Author-X-Name-First: Vicky M.
Author-X-Name-Last: Wilkins
Title: Connectedness and Expectations: How minority teachers can improve educational outcomes for minority students
Abstract:
Research in the field of representative
bureaucracy provides evidence that the presence of minority teachers can
improve educational outcomes for minority students. We test two possible
mechanisms by examining if the presence of minority teachers increases how
'connected' minority students feel to their school and the student's
educational aspirations. Previous research has established a strong link
between both of these factors and educational and non-educational
outcomes. We find that increasing representation of African American and
Latino/a teachers increases educational expectations for African American
students, while increasing representation of Latino/a teachers increases
school connectedness and educational expectations for Latino/a students.
Journal: Public Management Review
Pages: 503-526
Issue: 4
Volume: 16
Year: 2014
Month: 5
X-DOI: 10.1080/14719037.2013.841981
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841981
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:503-526
Template-Type: ReDIF-Article 1.0
Author-Name: Lars Tummers
Author-X-Name-First: Lars
Author-X-Name-Last: Tummers
Author-Name: Victor Bekkers
Author-X-Name-First: Victor
Author-X-Name-Last: Bekkers
Title: Policy Implementation, Street-level Bureaucracy, and the Importance of Discretion
Abstract:
Street-level bureaucrats implementing public
policies have a certain degree of autonomy - or discretion - in their
work. Following Lipsky, discretion has received wide attention in the
policy implementation literature. However, scholars have not developed
theoretical frameworks regarding the effects of discretion, which were
then tested using large samples. This study therefore develops a
theoretical framework regarding two main effects of discretion: client
meaningfulness and willingness to implement. The relationships are tested
using a survey among 1,300 health care professionals implementing a new
policy. The results underscore the importance of discretion. Implications
of the findings and a future research agenda is shown.
Journal: Public Management Review
Pages: 527-547
Issue: 4
Volume: 16
Year: 2014
Month: 5
X-DOI: 10.1080/14719037.2013.841978
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841978
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:527-547
Template-Type: ReDIF-Article 1.0
Author-Name: Peter Hupe
Author-X-Name-First: Peter
Author-X-Name-Last: Hupe
Author-Name: Aurélien Buffat
Author-X-Name-First: Aurélien
Author-X-Name-Last: Buffat
Title: A Public Service Gap: Capturing contexts in a comparative approach of street-level bureaucracy
Abstract:
Studies of street-level bureaucracy have
introduced a variety of conceptualizations, research approaches, and
causal inferences. While this research has produced several insights, the
impact of variety in the institutional context has not been adequately
explored. We present the construct of a public service
gap as a way to incorporate contextual factors and facilitate
comparison. This construct addresses the differences between what is asked
of and what is offered to public servants working at the street level. The
heuristic enables the systematic capture of macro- and meso-contextual
influences, thus enhancing comparative research on street-level
bureaucracy.
Journal: Public Management Review
Pages: 548-569
Issue: 4
Volume: 16
Year: 2014
Month: 5
X-DOI: 10.1080/14719037.2013.854401
File-URL: http://hdl.handle.net/10.1080/14719037.2013.854401
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:548-569
Template-Type: ReDIF-Article 1.0
Author-Name: Jean-Pierre Thomassen
Author-X-Name-First: Jean-Pierre
Author-X-Name-Last: Thomassen
Author-Name: Kees Ahaus
Author-X-Name-First: Kees
Author-X-Name-Last: Ahaus
Author-Name: Steven Van de Walle
Author-X-Name-First: Steven
Author-X-Name-Last: Van de Walle
Author-Name: Udo Nabitz
Author-X-Name-First: Udo
Author-X-Name-Last: Nabitz
Title: An Implementation Framework for Public Service Charters: Results of a concept mapping study
Abstract:
Many organizations have introduced service charters to
improve service quality and user satisfaction. However, this goal is not
always achieved, with the literature showing both implementation successes
and failures. In this article, we analyse the organizational enablers for
the implementation of service charters using a concept mapping methodology
with an integrated Delphi study. Our empirical investigation, with the
support of forty-five experts who had worked with public service charters
in the Netherlands, has resulted in a framework involving forty-four
organizational enablers. It shows that implementing a service charter
requires a change management process that addresses both
structures/systems and cultural aspects.
Journal: Public Management Review
Pages: 570-589
Issue: 4
Volume: 16
Year: 2014
Month: 5
X-DOI: 10.1080/14719037.2012.726062
File-URL: http://hdl.handle.net/10.1080/14719037.2012.726062
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:570-589
Template-Type: ReDIF-Article 1.0
Author-Name: Jesper Rosenberg Hansen
Author-X-Name-First: Jesper Rosenberg
Author-X-Name-Last: Hansen
Title: From Public to Private Sector: Motives and explanations for sector switching
Abstract:
Sector switching is interesting in relation to understanding
how to get and keep people working in the public sector as well as to
understand public and private differences. This paper focuses on why
public employees leave public organizations to work in the private sector.
We use a design studying higher educated Danish employees who recently
worked in the state, comparing those who shift job to another public
organization with those who switch to the private sector. We focus on
different motives for job shifts which may influence sector switching such
as salary, job security, organizational characteristics and public service
motivation.
Journal: Public Management Review
Pages: 590-607
Issue: 4
Volume: 16
Year: 2014
Month: 5
X-DOI: 10.1080/14719037.2012.743575
File-URL: http://hdl.handle.net/10.1080/14719037.2012.743575
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:4:p:590-607
Template-Type: ReDIF-Article 1.0
Author-Name: Amitai Etzioni
Author-X-Name-First: Amitai
Author-X-Name-Last: Etzioni
Title: Humble Decision-Making Theory
Abstract:
Behavioural economics provides unusually robust data that
show that people have hardwired, systematic cognitive biases that greatly
limit their intellectual capabilities. From these observations follows a
set of general guidelines for decision-making - humble decision-making
theory - that if widely adopted may prevent decision-makers of all types
from erring, encourage wiser decisions, and enhance overall contentment by
helping those making and affected by decisions to moderate their
expectations.
Journal: Public Management Review
Pages: 611-619
Issue: 5
Volume: 16
Year: 2014
Month: 6
X-DOI: 10.1080/14719037.2013.875392
File-URL: http://hdl.handle.net/10.1080/14719037.2013.875392
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:611-619
Template-Type: ReDIF-Article 1.0
Author-Name: Chan Su Jung
Author-X-Name-First: Chan Su
Author-X-Name-Last: Jung
Author-Name: Seok Eun Kim
Author-X-Name-First: Seok Eun
Author-X-Name-Last: Kim
Title: Structure and Perceived Performance in Public Organizations
Abstract:
The purpose of this study is to examine relationships and
better-fits between organizational structure and performance in public
organizations. This study takes into account multiple dimensions of
organizational structure: span of control, organizational personnel size,
global organizational red tape and personnel red tape. The relationships
between the first two physical dimensions and perceived organizational
performance are examined by taking different combinations of measures,
such as raw measures, log-transformation measures and squared measures.
The results of ordinal logistic regression models find that, except for
span of control, the other structural dimensions have a negative influence
on perceived organizational performance. While span of control shows a
better-fit with perceived performance in a linear and positive direction,
personnel size fits better in a log-linear relationship. Theoretical and
practical implications are discussed in the conclusion.
Journal: Public Management Review
Pages: 620-642
Issue: 5
Volume: 16
Year: 2014
Month: 6
X-DOI: 10.1080/14719037.2012.743576
File-URL: http://hdl.handle.net/10.1080/14719037.2012.743576
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:620-642
Template-Type: ReDIF-Article 1.0
Author-Name: Jesse D. Lecy
Author-X-Name-First: Jesse D.
Author-X-Name-Last: Lecy
Author-Name: Ines A. Mergel
Author-X-Name-First: Ines A.
Author-X-Name-Last: Mergel
Author-Name: Hans Peter Schmitz
Author-X-Name-First: Hans Peter
Author-X-Name-Last: Schmitz
Title: Networks in Public Administration: Current scholarship in review
Abstract:
Network-focused research in public administration has expanded
rapidly over the past two decades. This rapid growth has created come
confusion about terminology and approaches to research in the field. We
organize the network literature in public administration using compact
citation networks to identify coherent subdomains focused on (1) policy
formation, (2) governance and (3) policy implementation. We trace how
these domains differ in their approach to defining the role of networks,
relationships and actors and to what extent the articles apply formal
network analysis techniques. Based on a subsequent content analysis of the
sample articles, we identify promising research avenues focused on the
wider adoption of methods derived from social network analysis and the
conditions under which networks actually deliver improved results.
Journal: Public Management Review
Pages: 643-665
Issue: 5
Volume: 16
Year: 2014
Month: 6
X-DOI: 10.1080/14719037.2012.743577
File-URL: http://hdl.handle.net/10.1080/14719037.2012.743577
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:643-665
Template-Type: ReDIF-Article 1.0
Author-Name: Lise A. van Oortmerssen
Author-X-Name-First: Lise A.
Author-X-Name-Last: van Oortmerssen
Author-Name: Cees M.J. van Woerkum
Author-X-Name-First: Cees M.J.
Author-X-Name-Last: van Woerkum
Author-Name: Noelle Aarts
Author-X-Name-First: Noelle
Author-X-Name-Last: Aarts
Title: The Visibility of Trust: Exploring the connection between trust and interaction in a Dutch collaborative governance boardroom
Abstract:
In multi-stakeholder collaboration settings, trust plays a
significant role. We explore the connection between trust and interaction
over time in a collaborative governance board. To this end, we conducted a
case study of the board of a collaborative governance arrangement in
professional education. The results include an increase in trust within
the board as well as three changes in the interaction pattern during board
meetings: more openness, more responsiveness and more speed. It is argued
that the increase in trust and the changes in interaction are related,
implying that trust is visible in interaction content, interaction
atmosphere and interaction process.
Journal: Public Management Review
Pages: 666-685
Issue: 5
Volume: 16
Year: 2014
Month: 6
X-DOI: 10.1080/14719037.2012.743578
File-URL: http://hdl.handle.net/10.1080/14719037.2012.743578
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:666-685
Template-Type: ReDIF-Article 1.0
Author-Name: Siv Vangen
Author-X-Name-First: Siv
Author-X-Name-Last: Vangen
Author-Name: Nik Winchester
Author-X-Name-First: Nik
Author-X-Name-Last: Winchester
Title: Managing Cultural Diversity in Collaborations: A focus on management tensions
Abstract:
This article explores the management of cultural diversity in
public and not-for-profit collaborations spanning organizational,
professional and national boundaries. Through the framing of a culture
paradox, it identifies three interrelated tensions pertaining to the
management of cultural diversity towards collaborative advantage. These
tensions address: interactions between organizations within a
collaboration; interactions between individual actors and their
orientation towards the collaboration and their host organization; and the
quantity and extent of cultural diversity within a collaboration. The
culture paradox and its inherent management tensions provide theoretical
and practical conceptualizations that are relevant to management and
governance of collaboration.
Journal: Public Management Review
Pages: 686-707
Issue: 5
Volume: 16
Year: 2014
Month: 6
X-DOI: 10.1080/14719037.2012.743579
File-URL: http://hdl.handle.net/10.1080/14719037.2012.743579
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:686-707
Template-Type: ReDIF-Article 1.0
Author-Name: Elin Smith
Author-X-Name-First: Elin
Author-X-Name-Last: Smith
Title: Entrepreneurship at the Local Government Level: Stimulating and restraining forces in the Swedish waste management industry
Abstract:
This article explores influential forces on public sector
entrepreneurship in two different organizational forms: the local
government administration and the local government corporation. In arguing
for the need to consider the context of organizational form, this article
presents a development beyond existing research on public entrepreneurship
(PE) which so far has been conducted only to a limited extent. The
inductive analysis identifies factors not previously perceived as
influential on PE. These findings support the importance of distinguishing
between organizational forms. Finally, the findings can be used for
formulating hypotheses possible to test in larger research designs.
Journal: Public Management Review
Pages: 708-732
Issue: 5
Volume: 16
Year: 2014
Month: 6
X-DOI: 10.1080/14719037.2012.743580
File-URL: http://hdl.handle.net/10.1080/14719037.2012.743580
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:708-732
Template-Type: ReDIF-Article 1.0
Author-Name: Annick Willem
Author-X-Name-First: Annick
Author-X-Name-Last: Willem
Author-Name: Steffie Lucidarme
Author-X-Name-First: Steffie
Author-X-Name-Last: Lucidarme
Title: Pitfalls and Challenges for Trust and Effectiveness in Collaborative Networks
Abstract:
Collaborative networks in the public and non-profit sector
face challenges that are typical for their institutional context. The
typical characteristics that might impede the functioning of networks and,
in particular, the development of trust and network effectiveness, are
related to type of instigation, network flexibility, and power in the form
of unbalanced influence and the vertical character of networks. In a
sample of 52 networks, the effects of network flexibility, mandatory and
vertical networks, and influence on trust and network effectiveness were
studied. Findings indicated that particularly flexibility in networks was
important and that cognition-based trust played a central role in
obtaining effective networks.
Journal: Public Management Review
Pages: 733-760
Issue: 5
Volume: 16
Year: 2014
Month: 6
X-DOI: 10.1080/14719037.2012.744426
File-URL: http://hdl.handle.net/10.1080/14719037.2012.744426
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:5:p:733-760
Template-Type: ReDIF-Article 1.0
Author-Name: Seejeen Park
Author-X-Name-First: Seejeen
Author-X-Name-Last: Park
Author-Name: Frances Berry
Author-X-Name-First: Frances
Author-X-Name-Last: Berry
Title: Successful Diffusion of a Failed Policy: The case of pay-for-performance in the US federal government
Abstract:
Pay-for-performance (PFP)
is a popular management approach that came out of the business sector and
was adopted as a centre piece of the 1978 US Civil Service Reform Act. An
extensive set of studies assess PFP as largely unsuccessful in the federal
government, and many of the private sector studies also found problems in
PFP in the private sector. Yet, PFP continues to be adopted by governments
in Europe, the United States and Australia. Our study examines the
original adoption of PFP in 1978 to assess why it diffused so readily from
the private sector to the federal government. We find PFP as a good
example of Kingdon's (2002) garbage can decision making in which the
policy champions presented PFP as a rational policy solution to widely
perceived performance appraisal and reward problems at an opportune time.
The PFP was trumpeted as an innovative policy but had almost no systematic
evidence of success to support its use. Indeed, the problems of private
sector PFP were diffused to the public sector. This case study underscores
the lack of evidence-based decision making on an important presidential
human management agenda, demonstrates an example of policy adoption based
on myth rather than fact and concludes that better human resource
management theories built on assumptions and public service motivation
pertinent to the public sector are needed.
Journal: Public Management Review
Pages: 763-781
Issue: 6
Volume: 16
Year: 2014
Month: 9
X-DOI: 10.1080/14719037.2012.750835
File-URL: http://hdl.handle.net/10.1080/14719037.2012.750835
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:763-781
Template-Type: ReDIF-Article 1.0
Author-Name: John Rigby
Author-X-Name-First: John
Author-X-Name-Last: Rigby
Author-Name: Paul Dewick
Author-X-Name-First: Paul
Author-X-Name-Last: Dewick
Author-Name: Roger Courtney
Author-X-Name-First: Roger
Author-X-Name-Last: Courtney
Author-Name: Sally Gee
Author-X-Name-First: Sally
Author-X-Name-Last: Gee
Title: Limits to the Implementation of Benchmarking Through KPIs in UK Construction Policy: Insights from game theory
Abstract:
Benchmarking through the
use of key performance indicators (KPIs) has been an important part of the
UK government's market-oriented reforms to improve efficiency across the
public sector and in other areas such as construction where government is
a major client. However, government attempts to implement construction
KPIs have not followed the expected course. We argue that insights from
game theory show that the initial plan for construction benchmarking
failed to take account of the strategic value of the information collected
and was not implementable because the sharing of information by
construction suppliers with their clients was a dominated strategy.
Journal: Public Management Review
Pages: 782-806
Issue: 6
Volume: 16
Year: 2014
Month: 9
X-DOI: 10.1080/14719037.2012.757351
File-URL: http://hdl.handle.net/10.1080/14719037.2012.757351
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:782-806
Template-Type: ReDIF-Article 1.0
Author-Name: Dong Chul Shim
Author-X-Name-First: Dong Chul
Author-X-Name-Last: Shim
Author-Name: John Rohrbaugh
Author-X-Name-First: John
Author-X-Name-Last: Rohrbaugh
Title: An Explanation of Differences Between Government Offices in Employees' Organizational Citizenship Behaviour
Abstract:
Organizational
citizenship behaviour (OCB) includes employees' discretionary actions not
explicitly recognized by formal reward systems that in the aggregate
promote the effective functioning of the organization (Organ, 1988). The
present study was the first group-level investigation of OCB antecedents
in governmental organizations using the office or bureau, not the
government employee, as the primary unit of analysis. The hypotheses
foundational to the investigation posited that aggregate employee
perceptions of the importance and challenge of work assigned in an office
would predict, in part, the degree of overall job satisfaction, and that
all three variables would be associated with the level of OCB reported in
an office. The present study was conducted with an organizational survey
of all employees in geographically dispersed offices of a state government
agency. Altogether 2136 usable questionnaires were returned for an overall
response rate of 82 per cent and subsequently partitioned into sixty-five
distinct office groups. Results based on a multivariate path model
suggested that the overall levels of job importance and job challenge in
an office had positive relationships with collective job satisfaction and
explained over two-thirds of the variability observed. Job satisfaction
did not fully mediate the connection of work importance and work challenge
to OCB; all three independent measures were linked directly to the amount
of OCB reported in these offices (R
-super-2 = .45). One important implication of the study is that
OCB may serve as a compensatory mechanism in government offices for the
assignment of somewhat inconsequential tasks and responsibilities.
Journal: Public Management Review
Pages: 807-829
Issue: 6
Volume: 16
Year: 2014
Month: 9
X-DOI: 10.1080/14719037.2012.757352
File-URL: http://hdl.handle.net/10.1080/14719037.2012.757352
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:807-829
Template-Type: ReDIF-Article 1.0
Author-Name: Helen Dickinson
Author-X-Name-First: Helen
Author-X-Name-Last: Dickinson
Author-Name: Stephen Jeffares
Author-X-Name-First: Stephen
Author-X-Name-Last: Jeffares
Author-Name: Alyson Nicholds
Author-X-Name-First: Alyson
Author-X-Name-Last: Nicholds
Author-Name: Jon Glasby
Author-X-Name-First: Jon
Author-X-Name-Last: Glasby
Title: Beyond the Berlin Wall?: Investigating joint commissioning and its various meanings using a Q methodology approach
Abstract:
Joint commissioning has
been extensively alluded to in English health and social care policy as a
way of improving services and outcomes. Yet there is a lack of specificity
pertaining to what joint commissioning actually is and what success would
look like. In this paper we adopt a Q methodology approach to understand
the different meanings of joint commissioning that those involved in these
arrangements hold. In doing so we get beyond the more orthodox
interpretations of joint commissioning found in the literature although
the appeal of joint commissioning as a 'good thing' is still
prominent across these accounts.
Journal: Public Management Review
Pages: 830-851
Issue: 6
Volume: 16
Year: 2014
Month: 9
X-DOI: 10.1080/14719037.2012.757353
File-URL: http://hdl.handle.net/10.1080/14719037.2012.757353
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:830-851
Template-Type: ReDIF-Article 1.0
Author-Name: Carmen Antón
Author-X-Name-First: Carmen
Author-X-Name-Last: Antón
Author-Name: Carmen Camarero
Author-X-Name-First: Carmen
Author-X-Name-Last: Camarero
Author-Name: Rebeca San José
Author-X-Name-First: Rebeca
Author-X-Name-Last: San José
Title: Public Employee Acceptance of New Technological Processes: The case of an internal call centre
Abstract:
The present work explores
employee acceptance of process innovation in a public administration from
a complementary three-fold theoretical perspective, the Technology
Acceptance Model (TAM), the Cognitive Model of Satisfaction (CMS) and the
Satisfaction-loyalty Model (SLM). The proposed model integrates these
approaches, and considers the moderating effect of employees' perceived
experience with the new process. Although findings support that
behavioural intentions are determined by perceived usefulness,
satisfaction and attitude towards the new technology, we find that as
employees' perceived experience increases, use intention becomes a
routine, and the evaluation of the new process proves irrelevant in terms
of usefulness or quality.
Journal: Public Management Review
Pages: 852-875
Issue: 6
Volume: 16
Year: 2014
Month: 9
X-DOI: 10.1080/14719037.2012.758308
File-URL: http://hdl.handle.net/10.1080/14719037.2012.758308
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:852-875
Template-Type: ReDIF-Article 1.0
Author-Name: Richard Hazenberg
Author-X-Name-First: Richard
Author-X-Name-Last: Hazenberg
Author-Name: Fred Seddon
Author-X-Name-First: Fred
Author-X-Name-Last: Seddon
Author-Name: Simon Denny
Author-X-Name-First: Simon
Author-X-Name-Last: Denny
Title: Investigating the Outcome Performance of Work-Integration Social Enterprises (Wises): Do WISEs offer 'added value' to NEETs?
Abstract:
This study takes a
comparative approach to study the 'outcome' performance of a
work-integration social enterprise (WISE) and a 'for-profit'
work-integration organization that both provided employment enhancement
programmes to NEETs. Participants at both organizations completed general
self-efficacy questionnaires before and after engagement on the
programmes. Additionally, semi-structured interviews and focus groups were
held with the owners and staff at both organizations. The results revealed
no significant difference between the 'outcome' performance
of the WISE and for-profit organization. However, an analysis of the
organizational aims, values and structures suggests that the 'added
value' offered by the WISE came from the different induction policy
that it operated.
Journal: Public Management Review
Pages: 876-899
Issue: 6
Volume: 16
Year: 2014
Month: 9
X-DOI: 10.1080/14719037.2012.759670
File-URL: http://hdl.handle.net/10.1080/14719037.2012.759670
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:876-899
Template-Type: ReDIF-Article 1.0
Author-Name: Conghu Wang
Author-X-Name-First: Conghu
Author-X-Name-Last: Wang
Author-Name: Xiaoming Li
Author-X-Name-First: Xiaoming
Author-X-Name-Last: Li
Title: Centralizing Public Procurement in China: Task environment and organizational structure
Abstract:
This article explores current environment and practices of
public procurement in China, aiming to summarize the task environment and
to find a favourable organizational structure. We selected three
representative procurement centres and conducted an in-depth field study
on their purchasing practices. Given China's political and administrative
context, we conclude that the task environment should consist of a strong
Decision-Making Team, a unified supervisory agency, constituent
institutions and vendors. We recommend a unified procurement centre with a
functional structure as a favourable choice. The key departments of a
procurement centre include Purchasing/Tendering, Contract Management and
Inventory Allocation.
Journal: Public Management Review
Pages: 900-921
Issue: 6
Volume: 16
Year: 2014
Month: 9
X-DOI: 10.1080/14719037.2013.770056
File-URL: http://hdl.handle.net/10.1080/14719037.2013.770056
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:6:p:900-921
Template-Type: ReDIF-Article 1.0
Author-Name: Tim Tenbensel
Author-X-Name-First: Tim
Author-X-Name-Last: Tenbensel
Author-Name: Judith Dwyer
Author-X-Name-First: Judith
Author-X-Name-Last: Dwyer
Author-Name: Josée Lavoie
Author-X-Name-First: Josée
Author-X-Name-Last: Lavoie
Title: How Not to Kill the Golden Goose: Reconceptualizing accountability environments of third-sector organizations
Abstract:
For third-sector organizations (TSOs) that
deliver publicly funded health and community services, accountability
practices are predominantly shaped by the imperatives of government
funders. However, the ensuing public management accountability regimes can
undermine TSO responsiveness to communities, align poorly with imperatives
of professional staff, create high transaction costs and threaten TSO
sustainability. Public management literature lacks an adequate framework
for conceptualizing TSO accountability. We outline a conceptual framework
- the 'triskele' - for analysing accountability tensions experienced by
TSOs that could assist funders and other stakeholders with the difficult
task of designing more workable and meaningful accountability regimes for
all stakeholders.
Journal: Public Management Review
Pages: 925-944
Issue: 7
Volume: 16
Year: 2014
Month: 10
X-DOI: 10.1080/14719037.2013.770054
File-URL: http://hdl.handle.net/10.1080/14719037.2013.770054
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:925-944
Template-Type: ReDIF-Article 1.0
Author-Name: Chung-An Chen
Author-X-Name-First: Chung-An
Author-X-Name-Last: Chen
Author-Name: Hal G. Rainey
Author-X-Name-First: Hal G.
Author-X-Name-Last: Rainey
Title: Personnel Formalization and the Enhancement Of Teamwork: A public-private comparison
Abstract:
Formalization has long been regarded as
one of the most distinctive features of the public sector. Personnel
systems in the public sector are particularly formalized due to merit
system protections and strong due process requirements. In much of the
contemporary public management literature, personnel formalization implies
red tape, referring to excessive rules that bring negative outcomes such
as employee frustration. The present study offers an alternative view,
suggesting that personnel formalization results in high-performance work
practices, particularly teamwork, by ensuring that organizations attract
the right employees and provide employees with various protections such as
worker safety, procedural justice and conflict resolution. Given that
public organizations are structured more formally, public sector employees
are more likely to work in teams than their peers in the private sector.
The authors test this view by using variables from the National
Organization Survey (NOS) data set and find strong statistical support.
Therefore, personnel formalization is not necessarily equivalent to red
tape and not always detrimental to the public sector. It enhances
teamwork, a central element of high-performance work practices.
Journal: Public Management Review
Pages: 945-968
Issue: 7
Volume: 16
Year: 2014
Month: 10
X-DOI: 10.1080/14719037.2013.770057
File-URL: http://hdl.handle.net/10.1080/14719037.2013.770057
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:945-968
Template-Type: ReDIF-Article 1.0
Author-Name: Peter Dahler-Larsen
Author-X-Name-First: Peter
Author-X-Name-Last: Dahler-Larsen
Title: Constitutive Effects of Performance Indicators: Getting beyond unintended consequences
Abstract:
The idea that performance indicators in
public management have unintended consequences is almost as old as
performance measurement itself. But, is 'unintended consequences' an
appropriate and insightful idea? The very term rests on an identification
of intentions and assumptions about validity that are demonstrably
problematic. Based on a distinction between trivial and advanced measure
fixation, an argument is made for constitutive effects that are based on
less problematic assumptions. Through this conceptual move, the political
dimension of performance indicators is appreciated. The conceptual
dimensions of constitutive effects are carved out, empirical illustrations
of their applicability are offered and implications discussed.
Journal: Public Management Review
Pages: 969-986
Issue: 7
Volume: 16
Year: 2014
Month: 10
X-DOI: 10.1080/14719037.2013.770058
File-URL: http://hdl.handle.net/10.1080/14719037.2013.770058
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:969-986
Template-Type: ReDIF-Article 1.0
Author-Name: Michael Dobbins
Author-X-Name-First: Michael
Author-X-Name-Last: Dobbins
Author-Name: Liudvika Leišyte
Author-X-Name-First: Liudvika
Author-X-Name-Last: Leišyte
Title: Analysing the Transformation of Higher Education Governance in Bulgaria and Lithuania
Abstract:
Drawing on sociological neo-institutional
theory and models of higher education governance, we examine current
developments in Bulgaria and Lithuania and explore to what extent those
developments were shaped by the Bologna reform. We analyse to what extent
the state has moved away from a model of state-centred policy design and
control to a model of governance based on the 'evaluative state' Neave
(1998), in which the state ensures 'product control' and promotes
competition and quality. To do so, we look, in particular, at funding
policy and the emergence of a system of quality assurance. To conclude, we
examine whether the governance patterns of both countries have converged
and identify the factors accounting for potential variations.
Journal: Public Management Review
Pages: 987-1010
Issue: 7
Volume: 16
Year: 2014
Month: 10
X-DOI: 10.1080/14719037.2013.770060
File-URL: http://hdl.handle.net/10.1080/14719037.2013.770060
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:987-1010
Template-Type: ReDIF-Article 1.0
Author-Name: Joris De Corte
Author-X-Name-First: Joris
Author-X-Name-Last: De Corte
Author-Name: Bram Verschuere
Author-X-Name-First: Bram
Author-X-Name-Last: Verschuere
Title: A Typology for the Relationship Between Local Governments and NPOs in Welfare State Regimes: The Belgian case revisited
Abstract:
We test a typology of public-private
partnerships by using survey data on the relationship between non-profit
organizations (NPOs) and Flemish local governments. We found that quite
strong relations occur, but this is not a uniform picture: although most
NPOs are not financially dependent on local government, there is a
variation in NPO-local government contacts. We observe that NPOs active in
poverty fighting, or in integration of ethnic minorities, build stronger
relations, compared to NPOs in elderly care or youth care. Our analysis
allows to refine the original typology by adding intermediate positions on
the initial dichotomous scales of 'dependence' and 'nearness'.
Journal: Public Management Review
Pages: 1011-1029
Issue: 7
Volume: 16
Year: 2014
Month: 10
X-DOI: 10.1080/14719037.2013.770712
File-URL: http://hdl.handle.net/10.1080/14719037.2013.770712
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:1011-1029
Template-Type: ReDIF-Article 1.0
Author-Name: Linda Colley
Author-X-Name-First: Linda
Author-X-Name-Last: Colley
Title: Understanding Ageing Public Sector Workforces: Demographic challenge or a consequence of public employment policy design?
Abstract:
In all OECD countries, populations and
workforces are ageing, with public services generally being older than
broader labour markets. Governments are concerned at the looming capacity
crisis and identifying policy responses. However, they have generally
identified the problem as a simple change in demographics. This article
adds a new perspective to this policy debate. Using a study of an
Australian state public service, it identifies an association between
changes in public employment policies and changes in the workforce age
profile. It suggests that current employment policies, which replaced the
traditional focus on youth recruitment with a more open public sector
labour market, have made it inevitable that public workforces would age
and be older than the general labour market. Policy responses to the older
public workforce need to go beyond demographic explanations, to accept the
older public workforce as the new norm, and align public employment
policies accordingly.
Journal: Public Management Review
Pages: 1030-1052
Issue: 7
Volume: 16
Year: 2014
Month: 10
X-DOI: 10.1080/14719037.2013.771697
File-URL: http://hdl.handle.net/10.1080/14719037.2013.771697
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Handle: RePEc:taf:pubmgr:v:16:y:2014:i:7:p:1030-1052
Template-Type: ReDIF-Article 1.0
Author-Name: Bob Hudson
Author-X-Name-First: Bob
Author-X-Name-Last: Hudson
Title: Public and Patient Engagement in Commissioning in the English NHS: An idea whose time has come?
Abstract:
Public and patient engagement (PPE) has a limited record of achievement in
the English National Health Service (NHS), and this has been further
complicated by the split between commissioning and providing remits. The
passage of the NHS and Social Care Act 2012 has opened up new
possibilities for enhancing PPE in the commissioning of health care. This
article outlines the new context, describes a conceptual framework for
locating different sorts of PPE activity, and provides some practical
illustrations. It argues for greater conceptual clarity and clearer
understandings on the purpose of PPE as prerequisites to change.
Journal: Public Management Review
Pages: 1-16
Issue: 1
Volume: 17
Year: 2015
Month: 1
X-DOI: 10.1080/14719037.2014.881534
File-URL: http://hdl.handle.net/10.1080/14719037.2014.881534
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:1-16
Template-Type: ReDIF-Article 1.0
Author-Name: Alicia Renedo
Author-X-Name-First: Alicia
Author-X-Name-Last: Renedo
Author-Name: Cicely Alice Marston
Author-X-Name-First: Cicely Alice
Author-X-Name-Last: Marston
Author-Name: Dimitrios Spyridonidis
Author-X-Name-First: Dimitrios
Author-X-Name-Last: Spyridonidis
Author-Name: James Barlow
Author-X-Name-First: James
Author-X-Name-Last: Barlow
Title: Patient and Public Involvement in Healthcare Quality Improvement: How organizations can help patients and professionals to collaborate
Abstract:
Citizens across the world are increasingly called upon to participate in
healthcare improvement. It is often unclear how this can be made to work
in practice. This 4-year ethnography of a UK healthcare improvement
initiative showed that patients used elements of organizational culture as
resources to help them collaborate with healthcare professionals. The four
elements were: (1) organizational emphasis on non-hierarchical,
multidisciplinary collaboration; (2) organizational staff ability to model
desired behaviours of recognition and respect; (3) commitment to rapid
action, including quick translation of research into practice; and (4) the
constant data collection and reflection process facilitated by improvement
methods.
Journal: Public Management Review
Pages: 17-34
Issue: 1
Volume: 17
Year: 2015
Month: 1
X-DOI: 10.1080/14719037.2014.881535
File-URL: http://hdl.handle.net/10.1080/14719037.2014.881535
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:17-34
Template-Type: ReDIF-Article 1.0
Author-Name: Kimberley R. Isett
Author-X-Name-First: Kimberley R.
Author-X-Name-Last: Isett
Author-Name: Jeanne Miranda
Author-X-Name-First: Jeanne
Author-X-Name-Last: Miranda
Title: Watching Sausage Being Made: Lessons learned from the co-production of governance in a behavioural health system
Abstract:
We draw out lessons from a multi-level governance system implemented to
create more consumer oversight and involvement in the governance of
behavioural health services. Through two rounds of interviews, we
identified key areas of design that were difficult to implement, resulting
in the system continuing to operate as a top-down environment rather than
a flatter arrangement. Although new governance structures can be
implemented, the underlying culture of government has to shift to allow
real buy-in. Until this happens, multi-level governance systems will
remain single-layered and command and control systems. The patina of
change will cause frustration and animosity among participants.
Journal: Public Management Review
Pages: 35-56
Issue: 1
Volume: 17
Year: 2015
Month: 1
X-DOI: 10.1080/14719037.2014.881536
File-URL: http://hdl.handle.net/10.1080/14719037.2014.881536
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:35-56
Template-Type: ReDIF-Article 1.0
Author-Name: Brad Wright
Author-X-Name-First: Brad
Author-X-Name-Last: Wright
Title: Voices of the Vulnerable: Community health centres and the promise and peril of consumer governance
Abstract:
Various efforts to give health care consumers a voice in decision-making
have been attempted since at least the mid-twentieth century, with little
success. In this article, I focus on one form of consumer participation:
the requirement for community health centres in the United States to be
governed by a consumer majority board. I examine the historical origins
and theoretical assumptions motivating the requirement, summarize recent
research that demonstrates how these assumptions are violated in practice,
and suggest some prescriptive policy guidelines for the effective use of
consumer participation in health care decision-making.
Journal: Public Management Review
Pages: 57-71
Issue: 1
Volume: 17
Year: 2015
Month: 1
X-DOI: 10.1080/14719037.2014.881537
File-URL: http://hdl.handle.net/10.1080/14719037.2014.881537
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:57-71
Template-Type: ReDIF-Article 1.0
Author-Name: Elizabeth Sutton
Author-X-Name-First: Elizabeth
Author-X-Name-Last: Sutton
Author-Name: Helen Eborall
Author-X-Name-First: Helen
Author-X-Name-Last: Eborall
Author-Name: Graham Martin
Author-X-Name-First: Graham
Author-X-Name-Last: Martin
Title: Patient Involvement in Patient Safety: Current experiences, insights from the wider literature, promising opportunities?
Abstract:
Patient involvement in patient safety is emerging as an area of growing
policy, practice, and academic interest. In this article, we review the
existing literature on patient involvement and patient safety and seek to
highlight some of the key areas of challenge in this emergent field by
relating it to themes identified in the wider, more mature, literature on
patient and public involvement in health care in general. Insights from
the wider literature illuminate key issues for involvement in patient
safety and suggest promising ways of circumventing these challenges and
achieving involvement in patient safety in a way that maximizes impact
while avoiding unintended consequences.
Journal: Public Management Review
Pages: 72-89
Issue: 1
Volume: 17
Year: 2015
Month: 1
X-DOI: 10.1080/14719037.2014.881538
File-URL: http://hdl.handle.net/10.1080/14719037.2014.881538
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:72-89
Template-Type: ReDIF-Article 1.0
Author-Name: Wendy Hardyman
Author-X-Name-First: Wendy
Author-X-Name-Last: Hardyman
Author-Name: Kate L. Daunt
Author-X-Name-First: Kate L.
Author-X-Name-Last: Daunt
Author-Name: Martin Kitchener
Author-X-Name-First: Martin
Author-X-Name-Last: Kitchener
Title: Value Co-Creation through Patient Engagement in Health Care: A micro-level approach and research agenda
Abstract:
Patient engagement has gained increasing prominence within academic
literatures and policy discourse. With limited developments in practice,
most extant academic contributions are conceptual, with initiatives in the
National Health Service (NHS) concentrating at macro- rather than at
micro-level. This may be one reason why the issue of 'value co-creation'
has received limited attention within academic discussions of patient
engagement or policy pronouncements. Drawing on emerging ideas in the
services marketing and public management literatures, this article offers
the first elucidation of the importance of studying 'value co-creation' as
a basis for further empirical analysis of patient engagement in
micro-level encounters.
Journal: Public Management Review
Pages: 90-107
Issue: 1
Volume: 17
Year: 2015
Month: 1
X-DOI: 10.1080/14719037.2014.881539
File-URL: http://hdl.handle.net/10.1080/14719037.2014.881539
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:90-107
Template-Type: ReDIF-Article 1.0
Author-Name: Ian Ashman
Author-X-Name-First: Ian
Author-X-Name-Last: Ashman
Title: The Face-to-Face Delivery of Downsizing Decisions in UK Public Sector Organizations: The envoy role
Abstract:
In the wake of current UK public sector retrenchment, this article
introduces a role that may be important to successful restructuring
management, referred to here as the 'downsizing envoy'. It involves
delivering the news of downsizing decisions, face to face, with the
victims and then dealing with the repercussions. After a review of the
relevant, but limited, literature the findings are presented from
interviews with twenty-four envoys drawn from public sector organizations.
They indicate that the envoy role is emotionally demanding and that the
public sector context invokes additional pressures that may not occur in
other sectors.
Journal: Public Management Review
Pages: 108-128
Issue: 1
Volume: 17
Year: 2015
Month: 1
X-DOI: 10.1080/14719037.2013.785583
File-URL: http://hdl.handle.net/10.1080/14719037.2013.785583
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:108-128
Template-Type: ReDIF-Article 1.0
Author-Name: Fabrizio Di Mascio
Author-X-Name-First: Fabrizio
Author-X-Name-Last: Di Mascio
Author-Name: Alessandro Natalini
Author-X-Name-First: Alessandro
Author-X-Name-Last: Natalini
Title: Fiscal Retrenchment in Southern Europe: Changing patterns of public management in Greece, Italy, Portugal and Spain
Abstract:
The vulnerability of the four south European countries (Greece, Italy,
Portugal and Spain) to the global financial turmoil makes the analysis of
their responses to the fiscal crisis particularly interesting for the
assessment of the implications of fiscal austerity for public management.
Drawing on the historical institutionalist approach, our analysis reveals
a picture of variation in the impact of crisis on patterns of public
management across south European countries. However, it also shows
uniformity in the strategies of retrenchment as in all the four countries
under examination governments failed to connect cutback management to
ambitious administrative modernization programmes.
Journal: Public Management Review
Pages: 129-148
Issue: 1
Volume: 17
Year: 2015
Month: 1
X-DOI: 10.1080/14719037.2013.790275
File-URL: http://hdl.handle.net/10.1080/14719037.2013.790275
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:129-148
Template-Type: ReDIF-Article 1.0
Author-Name: Aurélien Buffat
Author-X-Name-First: Aurélien
Author-X-Name-Last: Buffat
Title: Street-Level Bureaucracy and E-Government
Abstract:
With the intensive use of information and communication technologies,
governments are transforming into e-governments. While public management
research has given increased attention to this subject lately, this
article reviews the limited literature that deals with the impacts of
e-government technologies on street-level bureaucracies. A twofold
argument is being developed. First, what can be called the 'curtailment
thesis', stressing the reduction or disappearance of frontline policy
discretion, is addressed. Second, the 'enablement thesis' gets attention,
highlighting how technologies provide frontline workers and citizens with
additional action resources. The article concludes with propositions for a
future research agenda on the topic.
Journal: Public Management Review
Pages: 149-161
Issue: 1
Volume: 17
Year: 2015
Month: 1
X-DOI: 10.1080/14719037.2013.771699
File-URL: http://hdl.handle.net/10.1080/14719037.2013.771699
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:1:p:149-161
Template-Type: ReDIF-Article 1.0
Author-Name: Naomi Aoki
Author-X-Name-First: Naomi
Author-X-Name-Last: Aoki
Title: Institutionalization of New Public Management: The case of Singapore's education system
Abstract:
Despite ample studies on New Public Management (NPM), the degree to which
NPM is institutionalized in practice remains largely a mystery. In this
study of Singapore's education system, the data illuminate the
institutionalization of NPM, revealing that certain dimensions of NPM are
more established there than in its Asian counterparts. This study examines
NPM at a site outside of the liberal democracies, where, it has been
argued, NPM was born. Thus, it prompts a question as to whether the type
of regime influences the reception and success of NPM, calling for more
empirical scrutiny of NPM practices worldwide.
Journal: Public Management Review
Pages: 165-186
Issue: 2
Volume: 17
Year: 2015
Month: 2
X-DOI: 10.1080/14719037.2013.792381
File-URL: http://hdl.handle.net/10.1080/14719037.2013.792381
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:165-186
Template-Type: ReDIF-Article 1.0
Author-Name: Alexander C. Heckman
Author-X-Name-First: Alexander C.
Author-X-Name-Last: Heckman
Title: The Search for Better Government Peformance: Understanding the impact of management quality and resources on transportation infrastructure outcomes in the American states
Abstract:
The relationship between management quality, resources and transportation
infrastructure condition outcomes is explored in a comparative analysis of
American states. The analysis indicates that good management and real
resources have a positive impact on transportation infrastructure
condition outcomes. The study illustrates the importance of using measures
of real versus financial resources when modelling the impact of resources
on government performance. The author also discusses the need to use
concrete and general measures of management quality and mixed methods in
research seeking to assess the relationship between management quality and
government performance. The study should be of particular interest to
practitioners, policymakers, and public administration scholars seeking
practical insights on how to improve research and practice related to
public management and government performance.
Journal: Public Management Review
Pages: 187-208
Issue: 2
Volume: 17
Year: 2015
Month: 2
X-DOI: 10.1080/14719037.2013.792382
File-URL: http://hdl.handle.net/10.1080/14719037.2013.792382
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:187-208
Template-Type: ReDIF-Article 1.0
Author-Name: Iztok Prezelj
Author-X-Name-First: Iztok
Author-X-Name-Last: Prezelj
Title: Improving Inter-organizational Cooperation in Counterterrorism: Based on a quantitative SWOT assessment
Abstract:
Inter-organizational cooperation within national counterterrorism
communities has improved since 9/11, yet some disturbing difficulties have
also been reported. This article explores the strengths and weaknesses of
inter-organizational cooperation, the potential opportunities for
improvement and the threats in the case of weak cooperation using a sample
of 100 counterterrorism experts. The results of a quantitative SWOT
analysis reflect a deep division between the strengths and weaknesses of
inter-organizational cooperation that strongly affects the extent to which
emerging opportunities to improve it are being undertaken. The paper
proposes a three-dimensional strategy to improve cooperation that focuses
on interactive, procedural and analytical measures.
Journal: Public Management Review
Pages: 209-235
Issue: 2
Volume: 17
Year: 2015
Month: 2
X-DOI: 10.1080/14719037.2013.792384
File-URL: http://hdl.handle.net/10.1080/14719037.2013.792384
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:209-235
Template-Type: ReDIF-Article 1.0
Author-Name: Mariateresa Torchia
Author-X-Name-First: Mariateresa
Author-X-Name-Last: Torchia
Author-Name: Andrea Calabrò
Author-X-Name-First: Andrea
Author-X-Name-Last: Calabrò
Author-Name: Michèle Morner
Author-X-Name-First: Michèle
Author-X-Name-Last: Morner
Title: Public-Private Partnerships in the Health Care Sector: A systematic review of the literature
Abstract:
Public-private partnerships (PPPs) have become popular worldwide as a way
of improving health care service delivery. In order to enhance our
knowledge of PPPs in the health care sector, we conduct a systematic
review of forty-six articles published in peer-reviewed journals for the
period of 1990-2011. Six lines of research in the PPP domain are
identified: effectiveness, benefits, public interest, country overview,
efficiency and partners. The main findings suggest that although PPPs are
used to address internationally emerging public health issues, questions
as to their actual effectiveness, efficiency and convenience, still remain
unanswered. We propose viable recommendations and ideas for future
research.
Journal: Public Management Review
Pages: 236-261
Issue: 2
Volume: 17
Year: 2015
Month: 2
X-DOI: 10.1080/14719037.2013.792380
File-URL: http://hdl.handle.net/10.1080/14719037.2013.792380
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:236-261
Template-Type: ReDIF-Article 1.0
Author-Name: Bangcheng Liu
Author-X-Name-First: Bangcheng
Author-X-Name-Last: Liu
Author-Name: Xiaoyi Zhang
Author-X-Name-First: Xiaoyi
Author-X-Name-Last: Zhang
Author-Name: Lanying Du
Author-X-Name-First: Lanying
Author-X-Name-Last: Du
Author-Name: Qi Hu
Author-X-Name-First: Qi
Author-X-Name-Last: Hu
Title: Validating the Construct of Public Service Motivation in For-profit Organizations: A preliminary study
Abstract:
Delineating the theoretical link between individuals' discretion and
motivations in the private sector and their public service behaviours in
Chinese society, this study explored public service motivation (PSM) in
for-profit organizations. A survey of 348 employees from three engineering
consulting organizations in China validated the construct of PSM in
for-profit organizations. Besides the positive correlation between
conscientiousness and PSM, the current study demonstrated that a positive
correlation exists between PSM and community citizenship behaviour (CCB)
with love of money (LOM) as a marginal moderator: the positive
relationship between PSM and CCB is marginally stronger when LOM is
higher, vice versa.
Journal: Public Management Review
Pages: 262-287
Issue: 2
Volume: 17
Year: 2015
Month: 2
X-DOI: 10.1080/14719037.2013.798023
File-URL: http://hdl.handle.net/10.1080/14719037.2013.798023
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:262-287
Template-Type: ReDIF-Article 1.0
Author-Name: Étienne Charbonneau
Author-X-Name-First: Étienne
Author-X-Name-Last: Charbonneau
Author-Name: Gregg G. Van Ryzin
Author-X-Name-First: Gregg G.
Author-X-Name-Last: Van Ryzin
Title: Benchmarks and Citizen Judgments of Local Government Performance: Findings from a survey experiment
Abstract:
Government agencies can provide various benchmarks when reporting their
performance to citizens, but not much is known about how citizens
understand and respond to benchmarking information. Thus, this study aims
to test what performance benchmarks appear most salient and persuasive to
citizens. We conducted an online survey experiment in which
n=595 respondents were randomized to different
benchmarking information concerning fourth-grade reading proficiency of an
elementary school. Our findings suggest that better school performance
relative to the overall state average influenced respondents' ratings more
than did performance relative to last year or similar schools. Improvement
over last year, moreover, appears to be the least influential benchmark.
The implication is that citizens find broad, comparative benchmarks to be
the most persuasive and view reflexive benchmarks as less impressive,
although confirmation of this conclusion is needed because of limitations
in the design of the experiment.
Journal: Public Management Review
Pages: 288-304
Issue: 2
Volume: 17
Year: 2015
Month: 2
X-DOI: 10.1080/14719037.2013.798027
File-URL: http://hdl.handle.net/10.1080/14719037.2013.798027
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:2:p:288-304
Template-Type: ReDIF-Article 1.0
Author-Name: Gwen Arnold
Author-X-Name-First: Gwen
Author-X-Name-Last: Arnold
Title: Street-level policy entrepreneurship
Abstract:
Research on policy entrepreneurs typically identifies these individuals as
high-level government officials or actors who lobby such elites, largely
ignoring low-rung bureaucrats whose entrepreneurship concerns policy
implementation. These lacunae may exist because street-level bureaucracy
scholarship does not necessarily expect implementing bureaucrats to be
entrepreneurial. This article argues the contrary. The existence of
street-level policy entrepreneurship and its influence on policy
innovations pursued by public bureaucracies is illuminated via two US
state case studies. The cases describe efforts by state bureaucrats to
adopt and entrench a science policy innovation for wetland management into
regulatory practice.
Journal: Public Management Review
Pages: 307-327
Issue: 3
Volume: 17
Year: 2015
Month: 3
X-DOI: 10.1080/14719037.2013.806577
File-URL: http://hdl.handle.net/10.1080/14719037.2013.806577
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:307-327
Template-Type: ReDIF-Article 1.0
Author-Name: Suk Kyoung Kim
Author-X-Name-First: Suk Kyoung
Author-X-Name-Last: Kim
Author-Name: Min Jae Park
Author-X-Name-First: Min Jae
Author-X-Name-Last: Park
Author-Name: Jae Jeung Rho
Author-X-Name-First: Jae Jeung
Author-X-Name-Last: Rho
Title: Effect of the Government's Use of Social Media on the Reliability of the Government: Focus on Twitter
Abstract:
The social media have been well recognized as important spaces for
providing the people with government service and PR policy and they have
been utilized by most of the government entities. Therefore, we try to
identify whether the social media can be used as tools to enhance the
reliability of the government. This study indicates Twitter is different
from other conventional channels not only in the form but also in
substance. Therefore, the service prioritizing more on transparency,
participation, and communication or relationship appears more desirable
and is utilized to the maximum.
Journal: Public Management Review
Pages: 328-355
Issue: 3
Volume: 17
Year: 2015
Month: 3
X-DOI: 10.1080/14719037.2013.822530
File-URL: http://hdl.handle.net/10.1080/14719037.2013.822530
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:328-355
Template-Type: ReDIF-Article 1.0
Author-Name: Jan Wynen
Author-X-Name-First: Jan
Author-X-Name-Last: Wynen
Author-Name: Koen Verhoest
Author-X-Name-First: Koen
Author-X-Name-Last: Verhoest
Title: Do NPM-Type Reforms Lead to a Cultural Revolution Within Public Sector Organizations?
Abstract:
Agencification and granting public sector organizations managerial
autonomy in particular is believed to change organizational cultures, away
from traditional compliance- and detail-oriented bureaucratic cultures and
towards organizational cultures which are more oriented towards external
customers. There is however very little empirical information on the
relationship between managerial autonomy and organizational culture. Using
a unique data set on public agencies in Flanders, we not only test how
managerial autonomy affects the strength of a customer-oriented culture
within public sectors but also examine whether this culture becomes
dominant over traditional public administration culture. Analysis shows
that managerial autonomy positively affects a customer-oriented culture;
however, it does not make it a dominant culture.
Journal: Public Management Review
Pages: 356-379
Issue: 3
Volume: 17
Year: 2015
Month: 3
X-DOI: 10.1080/14719037.2013.841459
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841459
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:356-379
Template-Type: ReDIF-Article 1.0
Author-Name: Pamela A. Mischen
Author-X-Name-First: Pamela A.
Author-X-Name-Last: Mischen
Title: Collaborative Network Capacity
Abstract:
This article argues that collaborative network success is a function of
having the necessary social, knowledge, and financial capital, and the
capacity to manage that capital through collaborative governance and
knowledge management. This theory is examined through a comparative case
study of two early childhood/school readiness networks. The evidence
suggests that both collaborative governance and knowledge management
enable collaborative networks to use their resources wisely and that
organizational commitment to the network, the role of data collection and
sharing, and the challenges of information technology all bear further
investigation as important components of collaborative network capacity.
Journal: Public Management Review
Pages: 380-403
Issue: 3
Volume: 17
Year: 2015
Month: 3
X-DOI: 10.1080/14719037.2013.822527
File-URL: http://hdl.handle.net/10.1080/14719037.2013.822527
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:380-403
Template-Type: ReDIF-Article 1.0
Author-Name: Anat Gofen
Author-X-Name-First: Anat
Author-X-Name-Last: Gofen
Title: Citizens' Entrepreneurial Role in Public Service Provision
Abstract:
In public service provision, citizens are conventionally reactive,
portrayed as 'users', 'customers', 'co-producers', or 'participators.'
Occasionally, following dissatisfaction, citizens themselves proactively
create alternative services, namely, entrepreneurial exit (EE). Laymen
then become providers of previously governmental professional services.
Drawing upon six EE manifestations, findings suggest that if the
newly-introduced service gains social acceptance, existing provision may
change in one of the three modes: (a) First-order incremental
change, legitimization of EE as an alternative service provision;
(b) Second-order participative change, increased public
participation in service provision fostered by EE; and (c)
Third-order reformative change, existing service
provision is reformed to satisfy citizens' demands.
Journal: Public Management Review
Pages: 404-424
Issue: 3
Volume: 17
Year: 2015
Month: 3
X-DOI: 10.1080/14719037.2013.822533
File-URL: http://hdl.handle.net/10.1080/14719037.2013.822533
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:404-424
Template-Type: ReDIF-Article 1.0
Author-Name: Gregg G. Van Ryzin
Author-X-Name-First: Gregg G.
Author-X-Name-Last: Van Ryzin
Title: Service Quality, Administrative Process, and Citizens' Evaluation of Local Government in the US
Abstract:
It is often assumed that citizens evaluate government based on service
quality or outcomes (such as safe neighbourhoods or good schools), but
aspects of administrative process (such as fairness and respect) are also
important. Using data from two US surveys, this study examines how service
quality and administrative process influence citizens' evaluations of
government. Results indicate that service quality matters most to ratings
of the community; in contrast, administrative process is the dominant
driver of trust; and both quality and process have large effects on
judgements about government's overall job performance. Implications for
public management research and practice are discussed.
Journal: Public Management Review
Pages: 425-442
Issue: 3
Volume: 17
Year: 2015
Month: 3
X-DOI: 10.1080/14719037.2013.841456
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841456
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:425-442
Template-Type: ReDIF-Article 1.0
Author-Name: Hogne Lerøy Sataøen
Author-X-Name-First: Hogne Lerøy
Author-X-Name-Last: Sataøen
Author-Name: Arild Wæraas
Author-X-Name-First: Arild
Author-X-Name-Last: Wæraas
Title: Branding without Unique Brands: Managing similarity and difference in a public sector context
Abstract:
Corporate branding requires organizations to focus on uniqueness and
differentiation. At the same time, public institutions must provide equal
services in order to gain legitimacy. Hence, corporate branding in the
public sector organizations has to handle two concerns simultaneously -
securing legitimacy and building reputation. We examine
this tension through interviews with communication managers in Norwegian
hospitals. Despite large investments in techniques borrowed from corporate
branding, the informants were reluctant to talk about branding. Instead,
they were more oriented towards the universal character of their
hospitals. Four explanations are put forward for why branding has an
ambiguous position in Norwegian hospitals.
Journal: Public Management Review
Pages: 443-461
Issue: 3
Volume: 17
Year: 2015
Month: 3
X-DOI: 10.1080/14719037.2013.841976
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841976
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:3:p:443-461
Template-Type: ReDIF-Article 1.0
Author-Name: Giulio Greco
Author-X-Name-First: Giulio
Author-X-Name-Last: Greco
Author-Name: Nick Sciulli
Author-X-Name-First: Nick
Author-X-Name-Last: Sciulli
Author-Name: Giuseppe D'Onza
Author-X-Name-First: Giuseppe
Author-X-Name-Last: D'Onza
Title: The Influence of Stakeholder Engagement on Sustainability Reporting: Evidence from Italian local councils
Abstract:
This study investigates the motivations of local councils for producing a
sustainability report. Inter-connecting theories of legitimacy,
accountability, and the New Public Management are used to structure an
investigation that explains patterns of behaviours by Italian local
councils. The project assesses if, and how, stakeholder engagement can
influence the local councils' decision-making process through the adoption
of sustainability reporting. Semi-structured interviews were conducted
with the sustainability report preparers of a sample of Italian local
councils. The findings demonstrate that initially sustainability reporting
is introduced for accountability and legitimacy reasons. However, over
time traditional sustainability reporting was incidental to more
sophisticated tools of policy-making and reporting, in which some of the
stakeholders were actively involved. The findings highlight the political
negotiations in which sustainability reporting finds itself. The
stakeholder engagement projects implement legitimizing strategies within
the context of the search for an arrangement between political programs
and stakeholder demands.
Journal: Public Management Review
Pages: 465-488
Issue: 4
Volume: 17
Year: 2015
Month: 4
X-DOI: 10.1080/14719037.2013.798024
File-URL: http://hdl.handle.net/10.1080/14719037.2013.798024
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:465-488
Template-Type: ReDIF-Article 1.0
Author-Name: Daniela Cristofoli
Author-X-Name-First: Daniela
Author-X-Name-Last: Cristofoli
Author-Name: Laura Macciò
Author-X-Name-First: Laura
Author-X-Name-Last: Macciò
Author-Name: Laura Pedrazzi
Author-X-Name-First: Laura
Author-X-Name-Last: Pedrazzi
Title: Structure, Mechanisms, and Managers in Successful Networks
Abstract:
Since public networks became widespread, doubts have arisen over how to
make them succeed. Scholars have traditionally addressed the issue in
different ways, thus variously shedding light on the network structure,
mechanisms, or managers as predictors of the network performance. The aim
of our article is to explore the possibility of an interaction effect
between the abovementioned factors. Our results show that there may be a
relationship between network structure, mechanisms, and managers that
jointly affects network performance. Therefore, important suggestions can
be made about how to manage public networks successfully: (1) ensure that
your network mechanisms and managerial abilities are coherent with the
structure of your network; and (2) if you are in a well-established and
integrated network, allow yourself some flexibility. Data were collected
through a multiple case study that focused on collaboration for joint
provision of home care services in Switzerland.
Journal: Public Management Review
Pages: 489-516
Issue: 4
Volume: 17
Year: 2015
Month: 4
X-DOI: 10.1080/14719037.2013.798025
File-URL: http://hdl.handle.net/10.1080/14719037.2013.798025
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:489-516
Template-Type: ReDIF-Article 1.0
Author-Name: Nunzio Angiola
Author-X-Name-First: Nunzio
Author-X-Name-Last: Angiola
Author-Name: Piervito Bianchi
Author-X-Name-First: Piervito
Author-X-Name-Last: Bianchi
Title: Public Managers' Skills Development for Effective Performance Management: Empirical evidence from Italian local governments
Abstract:
Performance management has become an important element of the reform
agenda of public sector around the world. However, scholars and
practitioners highlight that many public administrations do not manage
performance very well. A 'litmus test' of the success of a
performance-based reform is observing whether public managers use
performance information to make better-informed decisions. Having said
that, the aim of this article is to see whether public managers of Italian
local governments in the Apulia region (the South of Italy) use
performance information after the last performance-based reform
(Brunetta's Reform: decree No. 150/09). The learning purpose is analysed
and discussed. The research may suggest scholars, practitioners and policy
makers the routes for developing performance utilization in difficult
organizational contexts where performance management systems do not work.
Journal: Public Management Review
Pages: 517-542
Issue: 4
Volume: 17
Year: 2015
Month: 4
X-DOI: 10.1080/14719037.2013.798029
File-URL: http://hdl.handle.net/10.1080/14719037.2013.798029
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:517-542
Template-Type: ReDIF-Article 1.0
Author-Name: Gianluca Veronesi
Author-X-Name-First: Gianluca
Author-X-Name-Last: Veronesi
Author-Name: Kevin Keasey
Author-X-Name-First: Kevin
Author-X-Name-Last: Keasey
Title: Patient and Public Participation in the English NHS: An assessment of experimental implementation processes
Abstract:
This article analyses the impact of the implementation of a set of
policies introduced after 1997 in the English National Health Service
aimed at increasing patient and public involvement in organizational
decision-making processes. Adopting the ambiguity/conflict policy
implementation model and based on a year-long research project, it shows
that patient and public engagement can be more effectively achieved when
there is room for interpretation and discretion in selecting the means for
involvement. Local initiatives, based on effective leadership governance
mechanisms and organizational learning processes, are more likely to
generate inclusiveness, shared ownership, and user-centredness than a
top-down framework for involvement.
Journal: Public Management Review
Pages: 543-564
Issue: 4
Volume: 17
Year: 2015
Month: 4
X-DOI: 10.1080/14719037.2013.822526
File-URL: http://hdl.handle.net/10.1080/14719037.2013.822526
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:543-564
Template-Type: ReDIF-Article 1.0
Author-Name: Fred Thompson
Author-X-Name-First: Fred
Author-X-Name-Last: Thompson
Author-Name: Polly Rizova
Author-X-Name-First: Polly
Author-X-Name-Last: Rizova
Title: Understanding and Creating Public Value: Business is the engine, government the flywheel (and also the regulator)
Abstract:
In this essay, we define the meaning and content of public value, show how
government and business create public value, and briefly explain why their
governance arrangements work the way they do. We deal first with business
and then government. We conclude that government manages risks and that
governmental value creation is distinctively concerned with stability.
Hence, to make government work better, risk management ought to be central
to the practice of public finance, public policy, and public
administration. Understanding the importance of stability is potentially
of even greater importance to those who research and teach public policy
and administration. Indeed, we propose that the elaboration of a general
risk assessment model explaining, among other things, government's
systemic inclination to stability, would take our field a long towards
integration with mainstream positive social science and, therefore, holds
out the prospect of considerable interdisciplinary consilience, although
at this time we can do no more than suggest the contours of such a model.
Journal: Public Management Review
Pages: 565-586
Issue: 4
Volume: 17
Year: 2015
Month: 4
X-DOI: 10.1080/14719037.2013.841982
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841982
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:565-586
Template-Type: ReDIF-Article 1.0
Author-Name: Ora-orn Poocharoen
Author-X-Name-First: Ora-orn
Author-X-Name-Last: Poocharoen
Author-Name: Bernard Ting
Author-X-Name-First: Bernard
Author-X-Name-Last: Ting
Title: Collaboration, Co-Production, Networks: Convergence of theories
Abstract:
This article suggests a framework to study service delivery networks that
draws on the theories of collaboration, co-production, and networks
combined. We introduce four dimensions of co-production under
'coproduction-oriented collaborations'. This framework allows us to 'zoom
in and zoom out' when we study networks. Using the case method approach,
the framework is applied to analyse four networks in Singapore. Findings
suggest that network process, network structure, and characteristics of
actors are crucial to a network's performance and coproduction's
effectiveness. This article also offers implications for practice that in
certain contexts the usage of these concepts is for managerial
effectiveness and not for enhancing democratic values.
Journal: Public Management Review
Pages: 587-614
Issue: 4
Volume: 17
Year: 2015
Month: 4
X-DOI: 10.1080/14719037.2013.866479
File-URL: http://hdl.handle.net/10.1080/14719037.2013.866479
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:4:p:587-614
Template-Type: ReDIF-Article 1.0
Author-Name: Iris Korthagen
Author-X-Name-First: Iris
Author-X-Name-Last: Korthagen
Title: Who Gets on the News? The relation between media biases and different actors in news reporting on complex policy processes
Abstract:
Having a voice in media is important to gain power and legitimacy in
policy processes. However, media are biased in transmitting information.
Using a quantitative content analysis of ten years' news reporting around
water management policies in the Netherlands, we study how much media
attention different groups of actors receive and how media biases relate
to this attention. Executive politicians get on the news because of their
authoritative position; less authoritative actors getting on the news is
more related to information biases. Information biases can thus function
as a form of checks and balances in news reporting on policy processes.
Journal: Public Management Review
Pages: 617-642
Issue: 5
Volume: 17
Year: 2015
Month: 5
X-DOI: 10.1080/14719037.2013.822529
File-URL: http://hdl.handle.net/10.1080/14719037.2013.822529
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:617-642
Template-Type: ReDIF-Article 1.0
Author-Name: José M. Alonso
Author-X-Name-First: José M.
Author-X-Name-Last: Alonso
Author-Name: Judith Clifton
Author-X-Name-First: Judith
Author-X-Name-Last: Clifton
Author-Name: Daniel Díaz-Fuentes
Author-X-Name-First: Daniel
Author-X-Name-Last: Díaz-Fuentes
Title: Did New Public Management Matter? An empirical analysis of the outsourcing and decentralization effects on public sector size
Abstract:
Did New Public Management (NPM) actually lead to a smaller public sector?
NPM has been the subject of extensive academic debate as to its successes
and failures. However, empirical assessments of whether NPM reached its
stated objectives are relatively scarce, mainly due to the difficulty of
quantifying the impact of such reforms. This article attempts to do this,
focusing in particular on outsourcing and decentralization. Our findings
suggest that government outsourcing did not reduce public sector size,
though decentralization policies resulted in a smaller public sector,
particularly with regard to government expenditure.
Journal: Public Management Review
Pages: 643-660
Issue: 5
Volume: 17
Year: 2015
Month: 5
X-DOI: 10.1080/14719037.2013.822532
File-URL: http://hdl.handle.net/10.1080/14719037.2013.822532
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:643-660
Template-Type: ReDIF-Article 1.0
Author-Name: Tobias Johansson
Author-X-Name-First: Tobias
Author-X-Name-Last: Johansson
Title: A Critical Appraisal of the Current Use of Transaction Cost Explanations for Government Make-Or-Buy Choices: Towards a Contingent Theory and Forms of Tests
Abstract:
This article aims at contributing to the extant literature on government
make-or-buy choices building on transaction cost economics (TCE) by
explicitly theorizing about transaction alignment and its relation to
performance. It is argued that current theoretical and empirical models of
government make-or-buy choices are not able to make predictions that
corroborate theory. They are dependent upon the assumption of perfect
competition that is ill-suited for the public sector setting. Instead,
contingent models that take performance differences into account
constitute a more valid model of TCE in this setting. In this article,
theoretical models and empirical approaches for such a research agenda are
developed.
Journal: Public Management Review
Pages: 661-678
Issue: 5
Volume: 17
Year: 2015
Month: 5
X-DOI: 10.1080/14719037.2013.848922
File-URL: http://hdl.handle.net/10.1080/14719037.2013.848922
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:661-678
Template-Type: ReDIF-Article 1.0
Author-Name: Arwin van Buuren
Author-X-Name-First: Arwin
Author-X-Name-Last: van Buuren
Author-Name: Jasper Eshuis
Author-X-Name-First: Jasper
Author-X-Name-Last: Eshuis
Author-Name: Nanny Bressers
Author-X-Name-First: Nanny
Author-X-Name-Last: Bressers
Title: The Governance of Innovation in Dutch Regional Water Management: Organizing fit between organizational values and innovative concepts
Abstract:
This article addresses the difficulties encountered during innovation
processes in regional water management, and how these difficulties are
dealt with. We analyse the 'fit' or 'misfit' between innovative concepts
and the dominant values in water management through three case studies.
Our research confirms the importance of a fit between innovative concepts
and organizational values, and additionally illuminates how a
collaborative process of aligning the innovations and the organizational
values helps to reduce misfits. The process of alignment involves
developing supportive (temporary) arrangements which safeguard
organizational values and enable the application of innovations.
Journal: Public Management Review
Pages: 679-697
Issue: 5
Volume: 17
Year: 2015
Month: 5
X-DOI: 10.1080/14719037.2013.841457
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841457
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:679-697
Template-Type: ReDIF-Article 1.0
Author-Name: Rune Bysted
Author-X-Name-First: Rune
Author-X-Name-Last: Bysted
Author-Name: Jesper Rosenberg Hansen
Author-X-Name-First: Jesper Rosenberg
Author-X-Name-Last: Hansen
Title: Comparing Public and Private Sector Employees' Innovative Behaviour: Understanding the role of job and organizational characteristics, job types, and subsectors
Abstract:
Innovation is argued to be of key importance in the public sector. Little
is known about possible sector differences in innovative behaviour. The
stereotype in literature is that public employees are less innovative. We
analyse whether sector is associated with innovative behaviour and the
influence of job/organizational characteristics. We test this by using a
three-country representative survey in Scandinavia with 8,310 respondents.
We control for subsectors/industries and job functions. We do not find
that public employees are less innovative. Furthermore, the study
emphasizes the importance of understanding the major differences in
innovative behaviour between different subsectors/industries and job
types.
Journal: Public Management Review
Pages: 698-717
Issue: 5
Volume: 17
Year: 2015
Month: 5
X-DOI: 10.1080/14719037.2013.841977
File-URL: http://hdl.handle.net/10.1080/14719037.2013.841977
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:698-717
Template-Type: ReDIF-Article 1.0
Author-Name: Daniel Nohrstedt
Author-X-Name-First: Daniel
Author-X-Name-Last: Nohrstedt
Title: Does Adaptive Capacity Influence Service Delivery? Evidence from Swedish Emergency Management Collaborations
Abstract:
The relationship between adaptive capacity and collaborative performance
is a central issue within public management research but has rarely been
subjected to systematic empirical testing. Using survey data on emergency
preparedness collaborations in Swedish municipalities (N
= 263), this article investigates the relationship between three adaptive
capacity variables - diversity, interaction, and learning - and outcomes
in terms of goal attainment, risk analysis, and public satisfaction with
rescue services. The findings suggest a positive relationship between the
number of collaboration partners and goal attainment, while learning and
accessibility of collaboration venues were unassociated with service
delivery variables.
Journal: Public Management Review
Pages: 718-735
Issue: 5
Volume: 17
Year: 2015
Month: 5
X-DOI: 10.1080/14719037.2013.848921
File-URL: http://hdl.handle.net/10.1080/14719037.2013.848921
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:718-735
Template-Type: ReDIF-Article 1.0
Author-Name: Erik-Hans Klijn
Author-X-Name-First: Erik-Hans
Author-X-Name-Last: Klijn
Author-Name: Tamyko Ysa
Author-X-Name-First: Tamyko
Author-X-Name-Last: Ysa
Author-Name: Vicenta Sierra
Author-X-Name-First: Vicenta
Author-X-Name-Last: Sierra
Author-Name: Evan Berman
Author-X-Name-First: Evan
Author-X-Name-Last: Berman
Author-Name: Jurian Edelenbos
Author-X-Name-First: Jurian
Author-X-Name-Last: Edelenbos
Author-Name: Don Y. Chen
Author-X-Name-First: Don Y.
Author-X-Name-Last: Chen
Title: The Influence of Network Management and Complexity on Network Performance in Taiwan, Spain and the Netherlands
Abstract:
Using survey data of respondents involved in spatial planning projects in
Taiwan, Spain and the Netherlands (n = 678),
this article examines the influence of network management strategies and
complexities (examined with regard to differences in perception of
problems and solutions, and unexpected events) on perceived network
performance. This theory-driven, empirical research shows that the effect
of network management strategies on perceived performance is stronger than
the impact of unexpected events or actors' differences in perceptions of
problems and solutions. We find this result in all the three countries.
Our model explains 19.1 per cent of the variance in the perceived network
performance.
Journal: Public Management Review
Pages: 736-764
Issue: 5
Volume: 17
Year: 2015
Month: 5
X-DOI: 10.1080/14719037.2014.957340
File-URL: http://hdl.handle.net/10.1080/14719037.2014.957340
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:5:p:736-764
Template-Type: ReDIF-Article 1.0
Author-Name: Nikolai Mouraviev
Author-X-Name-First: Nikolai
Author-X-Name-Last: Mouraviev
Author-Name: Nada K. Kakabadse
Author-X-Name-First: Nada K.
Author-X-Name-Last: Kakabadse
Title: Public-Private Partnership's Procurement Criteria: The case of managing stakeholders' value creation in Kazakhstan
Abstract:
The article presents the study of the criteria that Kazakhstan's
government used for granting a public-private partnership (PPP) contract
to a private investor for construction and operation of eleven
kindergartens in the city of Karaganda during 14 years. From the
perspective of value creation for critical stakeholders, there was often
misalignment between bidders' views of these criteria and the perceived
value for citizens and the government. The latter may significantly
enhance the creation of shared values in a PPP by actively engaging
stakeholders in the design of the bids' assessment criteria.
Journal: Public Management Review
Pages: 769-790
Issue: 6
Volume: 17
Year: 2015
Month: 7
X-DOI: 10.1080/14719037.2013.822531
File-URL: http://hdl.handle.net/10.1080/14719037.2013.822531
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:769-790
Template-Type: ReDIF-Article 1.0
Author-Name: María José Paz
Author-X-Name-First: María José
Author-X-Name-Last: Paz
Title: Institutional Change and State-Owned Enterprises: Reflections from the Petrobras case study
Abstract:
The Brazilian oil and gas (O&G) sector has experienced institutional
changes that put an end to the state monopoly. The purpose of this article
is to explain why Petrobras has remained dominant after the sector had
been opened to competition. We consider that it is possible to explain
this paradox via two ideas that emanate from North's analysis on
institutional change: first, by explaining institutional change as a
continuous interrelation between formal and informal institutions and the
political and economic organizations involved; second, by considering
institutional change as a path-dependent process marked by a dialectic
between elements of change and continuity.
Journal: Public Management Review
Pages: 791-811
Issue: 6
Volume: 17
Year: 2015
Month: 7
X-DOI: 10.1080/14719037.2013.822534
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:791-811
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Author-Name: Elin Smith
Author-X-Name-First: Elin
Author-X-Name-Last: Smith
Author-Name: Timurs Umans
Author-X-Name-First: Timurs
Author-X-Name-Last: Umans
Title: Organizational Ambidexterity at the Local Government Level: The effects of managerial focus
Abstract:
The aim of this article is to explore how managerial focus influences
organizational ambidexterity in different organizational forms at the
local government level. An entrepreneurial, leadership, or stakeholder
managerial focus will each find reflection in the simultaneous pursuit of
exploration and exploitation of resources, and the influence will differ
with the organizational form, i.e. whether a local government
administration (LGA), or a local government corporation (LGC). Hypotheses
are tested on Swedish public organizations operating in the waste
management and water and sewerage industries. The findings indicate that
LGCs have higher levels of organizational ambidexterity, and that the
determinants differ from those in LGAs.
Journal: Public Management Review
Pages: 812-833
Issue: 6
Volume: 17
Year: 2015
Month: 7
X-DOI: 10.1080/14719037.2013.849292
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:812-833
Template-Type: ReDIF-Article 1.0
Author-Name: Luc Bernier
Author-X-Name-First: Luc
Author-X-Name-Last: Bernier
Author-Name: Taïeb Hafsi
Author-X-Name-First: Taïeb
Author-X-Name-Last: Hafsi
Author-Name: Carl Deschamps
Author-X-Name-First: Carl
Author-X-Name-Last: Deschamps
Title: Environmental Determinants of Public Sector Innovation: A study of innovation awards in Canada
Abstract:
In this article, we conduct an empirical study of administrative
innovation in the Canadian public sector by examining applications to the
Innovative Management Award of the Institute of Public Administration of
Canada (IPAC). After a review of the literature on innovation in the
public sector and of the history of this award, we come to the conclusion
that the relationship between innovation and environment has been studied
only sparingly, which explains the focus of our research and our
hypotheses. Through an analysis of award applications over 21 years, and
of award finalists and winners, we demonstrate that such environmental
variables as strength of the economy, size of the civil service, deficits,
unemployment rate, investment in R&D, and type of government have
important consequences for administrative innovation in the public sector.
We also suggest some implications of our findings for future research on
this subject.
Journal: Public Management Review
Pages: 834-856
Issue: 6
Volume: 17
Year: 2015
Month: 7
X-DOI: 10.1080/14719037.2013.867066
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:834-856
Template-Type: ReDIF-Article 1.0
Author-Name: Sharon Mastracci
Author-X-Name-First: Sharon
Author-X-Name-Last: Mastracci
Author-Name: Lauren Bowman
Author-X-Name-First: Lauren
Author-X-Name-Last: Bowman
Title: Public Agencies, Gendered Organizations: The future of gender studies in public management
Abstract:
Studying gendered norms, practices, and processes represents the future of
research on gender in public management, not tracking numbers over time.
Gendered norms are rules governing behaviour that are institutionalized in
organizational practices and processes, and are produced and reproduced
through repeated interpersonal interactions. Theories of gendered norms
have been developed in sociology, but it must be public administrationists
who refine them for public-sector organizations, because the government
context is unique, and equity is the third pillar upon which public
administration rests. We conclude with a discussion of research projects
taking a gendered-organizations approach and propose topics for further
inquiry.
Journal: Public Management Review
Pages: 857-875
Issue: 6
Volume: 17
Year: 2015
Month: 7
X-DOI: 10.1080/14719037.2013.867067
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:857-875
Template-Type: ReDIF-Article 1.0
Author-Name: Bangcheng Liu
Author-X-Name-First: Bangcheng
Author-X-Name-Last: Liu
Author-Name: Thomas Li-Ping Tang
Author-X-Name-First: Thomas Li-Ping
Author-X-Name-Last: Tang
Author-Name: Kaifeng Yang
Author-X-Name-First: Kaifeng
Author-X-Name-Last: Yang
Title: When Does Public Service Motivation Fuel the Job Satisfaction Fire? The Joint Moderation of Person-Organization Fit and Needs-Supplies Fit
Abstract:
Given the mixed findings regarding the direct effect of public service
motivation on job satisfaction, we theorize that the relationship is
moderated by the joint effects of person-organization fit and
needs-supplies fit. Based on 623 full-time public employees in China, our
results reveal a significant three-way interaction effect: employees have
higher job satisfaction when public service motivation,
person-organization fit, and needs-supplies fit are all high, but lower
job satisfaction when public service motivation, person-organization fit,
and needs-supplies fit are all low. Moreover, public service motivation
fuels the job satisfaction fire when both person-organization fit and
needs-supplies fit are low.
Journal: Public Management Review
Pages: 876-900
Issue: 6
Volume: 17
Year: 2015
Month: 7
X-DOI: 10.1080/14719037.2013.867068
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:876-900
Template-Type: ReDIF-Article 1.0
Author-Name: Alberto Asquer
Author-X-Name-First: Alberto
Author-X-Name-Last: Asquer
Title: Managing Challenging Organizational Change: Introducing active labour market policies in Italian public employment agencies
Abstract:
Managing organizational change in the public sector is extremely
challenging when adverse conditions hamper the introduction of novel
organizational practices. This study builds on the case of the
implementation of active labour market policies in in Italy, in an attempt
to help explain the process of managing organizational change in the
public sector. The case study shows how, despite contrary conditions that
originate from the political context, the interplay between designed
policy interventions, initial conditions, and features of the policy
process can result in effective change of employment service practices.
Journal: Public Management Review
Pages: 901-921
Issue: 6
Volume: 17
Year: 2015
Month: 7
X-DOI: 10.1080/14719037.2013.868506
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:6:p:901-921
Template-Type: ReDIF-Article 1.0
Author-Name: Per Lægreid
Author-X-Name-First: Per
Author-X-Name-Last: Lægreid
Author-Name: Külli Sarapuu
Author-X-Name-First: Külli
Author-X-Name-Last: Sarapuu
Author-Name: Lise H. Rykkja
Author-X-Name-First: Lise H.
Author-X-Name-Last: Rykkja
Author-Name: Tiina Randma-Liiv
Author-X-Name-First: Tiina
Author-X-Name-Last: Randma-Liiv
Title: New Coordination Challenges in the Welfare State
Journal: Public Management Review
Pages: 927-939
Issue: 7
Volume: 17
Year: 2015
Month: 8
X-DOI: 10.1080/14719037.2015.1029344
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029344
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Author-Name: Kai Wegrich
Author-X-Name-First: Kai
Author-X-Name-Last: Wegrich
Title: Accommodating a Foreign Object: Federalism, coordination and performance management in the reform of German employment administration
Abstract:
This paper uses the case of the reform of the German employment
administration to explore the usage of performance management approaches
within multi-level governance settings. It traces the adoption and
accommodation of the performance management approach to govern the joint
service centres (called 'Jobcenter') at the local level within the
multi-level administrative coordination regime in Germany's federal
system. A contribution is made to nascent debates about the potential of
managerial tools in systems of negotiated decision-making. The paper shows
how performance management is adapted to the institutional logic of
multi-level administrative coordination and serves as a
facilitator of cross-level coordination.
Journal: Public Management Review
Pages: 940-959
Issue: 7
Volume: 17
Year: 2015
Month: 8
X-DOI: 10.1080/14719037.2015.1029345
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029345
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Template-Type: ReDIF-Article 1.0
Author-Name: Per Lægreid
Author-X-Name-First: Per
Author-X-Name-Last: Lægreid
Author-Name: Lise H. Rykkja
Author-X-Name-First: Lise H.
Author-X-Name-Last: Rykkja
Title: Hybrid Collaborative Arrangements: The welfare administration in Norway - between hierarchy and network
Abstract:
This paper uses a survey to analyse how administrative executives perceive
coordination following the reform of the Norwegian Labour and Welfare
Administration. Applying a structural and cultural perspective, it
examines the relationship between coordination mechanisms, cultural
features and perceived coordination quality. The executives identify
strongly with finding joint solutions and getting public organizations to
work together. Coordination by hierarchy and networks co-exist, but the
hierarchical dimension dominates. Vertical coordination is regarded as
quite good, while horizontal coordination is seen as rather poor. The
relationship between coordination mechanisms, cultural features and
coordination quality are rather ambiguous and loose, however.
Journal: Public Management Review
Pages: 960-980
Issue: 7
Volume: 17
Year: 2015
Month: 8
X-DOI: 10.1080/14719037.2015.1029349
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:960-980
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Author-Name: Joris Voets
Author-X-Name-First: Joris
Author-X-Name-Last: Voets
Author-Name: Koen Verhoest
Author-X-Name-First: Koen
Author-X-Name-Last: Verhoest
Author-Name: Astrid Molenveld
Author-X-Name-First: Astrid
Author-X-Name-Last: Molenveld
Title: Coordinating for Integrated Youth Care: The need for smart metagovernance
Abstract:
Integrated youth care (IYC) requires co-ordination between many
(semi-)autonomous actors, which can be achieved with a collaborative
governance regime (CGR). Smart metagovernance by central government is
imperative herein, choosing the mix of metagovernance roles at the right
time for the issue at hand. Using a single case study of IYC in Flanders
(Belgium), this article shows how important and difficult metagovernance
is. Framing, designing, managing and participating in a CGR requires
metagovernors to know when to allow for autonomy and dialogue, and when to
use the 'shadow of hierarchy'.
Journal: Public Management Review
Pages: 981-1001
Issue: 7
Volume: 17
Year: 2015
Month: 8
X-DOI: 10.1080/14719037.2015.1029347
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Template-Type: ReDIF-Article 1.0
Author-Name: John Halligan
Author-X-Name-First: John
Author-X-Name-Last: Halligan
Title: Coordination of Welfare Through a Large Integrated Organization: The Australian department of human services
Abstract:
An integrated organization is one option for handling the provision of
services in a welfare state. Australia's welfare administration is centred
on a mega department, the largest within the public service, with wide
delivery responsibilities. Integration means that many welfare
relationships are largely internalized, but this does not preclude the
horizontal and vertical coordination problems of a large and complex
organization, particularly where elements of the policy system extend
outside. The research examines how to explain the use of an integrative
form of coordination for service delivery, and how policy and
implementation is coordinated.
Journal: Public Management Review
Pages: 1002-1020
Issue: 7
Volume: 17
Year: 2015
Month: 8
X-DOI: 10.1080/14719037.2015.1029346
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029346
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:1002-1020
Template-Type: ReDIF-Article 1.0
Author-Name: Külli Sarapuu
Author-X-Name-First: Külli
Author-X-Name-Last: Sarapuu
Author-Name: Veiko Lember
Author-X-Name-First: Veiko
Author-X-Name-Last: Lember
Title: Coordination Through Contracting: Experience with the Estonian: out-of-hospital emergency medicine
Abstract:
The article examines the effects of market-type contracting on the
capacity of the government to integrate public service stakeholders and to
assure coherence in service provision. The study focuses on the case of
the Estonian out-of-hospital emergency medical care and analyses it
through an analytical framework, concentrating on basic coordination
mechanisms, coordination resources and their application in a specific
policy field. It is found that effective market-based coordination
presumes long-term learning and the use of various coordination resources
that go beyond simple bargaining. In addition, contracting for service
delivery has a significant influence on the capacity of the government to
coordinate both policy-making and the interlinkages of different policies.
Journal: Public Management Review
Pages: 1021-1039
Issue: 7
Volume: 17
Year: 2015
Month: 8
X-DOI: 10.1080/14719037.2015.1029350
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029350
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:1021-1039
Template-Type: ReDIF-Article 1.0
Author-Name: Maria Cucciniello
Author-X-Name-First: Maria
Author-X-Name-Last: Cucciniello
Author-Name: Claudia Guerrazzi
Author-X-Name-First: Claudia
Author-X-Name-Last: Guerrazzi
Author-Name: Greta Nasi
Author-X-Name-First: Greta
Author-X-Name-Last: Nasi
Author-Name: Edoardo Ongaro
Author-X-Name-First: Edoardo
Author-X-Name-Last: Ongaro
Title: Coordination Mechanisms for Implementing Complex Innovations in the Health Care Sector
Abstract:
Coordination is a central element in the public sector, especially for
introducing complex innovations. In health care, this issue takes on great
importance since many stakeholders are involved, pursuing multiple
interests, and influencing the outputs and outcomes of the health care
system. This paper discusses the introduction of a specific health care
innovation (i.e. electronic patient records) in two Italian regions, and
it aims to contribute to the debate on coordination in health care,
depicting the coordination mechanisms that took place in two different
contexts in order to introduce the same kind of innovation, and
highlighting any potential enabling conditions.
Journal: Public Management Review
Pages: 1040-1060
Issue: 7
Volume: 17
Year: 2015
Month: 8
X-DOI: 10.1080/14719037.2015.1029348
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1029348
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:7:p:1040-1060
Template-Type: ReDIF-Article 1.0
Author-Name: Jesse W. Campbell
Author-X-Name-First: Jesse W.
Author-X-Name-Last: Campbell
Author-Name: Tobin Im
Author-X-Name-First: Tobin
Author-X-Name-Last: Im
Title: Identification and Trust in Public Organizations: A communicative approach
Abstract:
Little empirical research has examined the link between organizational
identification and organizational trust. Identification presupposes a
level of consistency in its object, and this study proposes that trust can
reduce uncertainty between organization and employee, enabling a bond
between the two to form. Secondly, this research looks at how interaction
with various organizational groups may affect organizational trust,
thereby indirectly encouraging identification. It is thus proposed that
organizational trust should be understood as an important mechanism
mediating the relationship between interaction with employees at different
levels of the organizational hierarchy and identification with the
organization as a whole.
Journal: Public Management Review
Pages: 1065-1084
Issue: 8
Volume: 17
Year: 2015
Month: 9
X-DOI: 10.1080/14719037.2014.881531
File-URL: http://hdl.handle.net/10.1080/14719037.2014.881531
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1065-1084
Template-Type: ReDIF-Article 1.0
Author-Name: Rachel Slater
Author-X-Name-First: Rachel
Author-X-Name-Last: Slater
Author-Name: Mike Aiken
Author-X-Name-First: Mike
Author-X-Name-Last: Aiken
Title: Can't You Count? Public Service Delivery and Standardized Measurement Challenges - The Case of Community Composting
Abstract:
Performance measurement is increasingly important for UK third sector
organizations (TSOs) driven in part by policymakers' interest in
harnessing them as deliverers of public services. This article examines a
developing and little researched constituency of TSOs - community
composters - which has become attractive to policymakers facing
obligations to reduce, recycle, and reuse waste. The research, which
included the first extensive survey of this constituency combined with a
purposive case study investigation, found a highly diverse set of
organizations. The analysis proposes five types of community composters
and explores the challenges to developing a standardized measurement
regime.
Journal: Public Management Review
Pages: 1085-1102
Issue: 8
Volume: 17
Year: 2015
Month: 9
X-DOI: 10.1080/14719037.2014.881532
File-URL: http://hdl.handle.net/10.1080/14719037.2014.881532
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1085-1102
Template-Type: ReDIF-Article 1.0
Author-Name: Christopher D. Higgins
Author-X-Name-First: Christopher D.
Author-X-Name-Last: Higgins
Author-Name: Ahmed Shafiqul Huque
Author-X-Name-First: Ahmed Shafiqul
Author-X-Name-Last: Huque
Title: Public Money and Mickey Mouse: Evaluating performance and accountability in the Hong Kong Disneyland joint venture public-private partnership
Abstract:
Joint venture public-private partnerships (PPPs) allow partners to share
in the risks and rewards of joint production. But the literature offers
little theoretical guidance on assessing performance and accountability in
this type of PPP. This article fills this gap by examining joint ventures
as PPPs and formulates a comprehensive performance evaluation framework.
Its application to the case of Hong Kong's Disneyland Resort reveals a
project that has endured several challenges related to achieving
objectives, ensuring cooperation among partners, and upholding principles
of democratic accountability. Outcomes from this study offer new insight
into an underexplored aspect of PPP research.
Journal: Public Management Review
Pages: 1103-1123
Issue: 8
Volume: 17
Year: 2015
Month: 9
X-DOI: 10.1080/14719037.2014.881533
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1103-1123
Template-Type: ReDIF-Article 1.0
Author-Name: Mark Gatenby
Author-X-Name-First: Mark
Author-X-Name-Last: Gatenby
Author-Name: Chris Rees
Author-X-Name-First: Chris
Author-X-Name-Last: Rees
Author-Name: Catherine Truss
Author-X-Name-First: Catherine
Author-X-Name-Last: Truss
Author-Name: Kerstin Alfes
Author-X-Name-First: Kerstin
Author-X-Name-Last: Alfes
Author-Name: Emma Soane
Author-X-Name-First: Emma
Author-X-Name-Last: Soane
Title: Managing Change, or Changing Managers? The role of middle managers in UK public service reform
Abstract:
Drawing upon interview data from three case study organizations, we
examine the role of middle managers in UK public service reform. Using
theory fragments from organizational ecology and role theory, we develop
three role archetypes that middle managers might be enacting. We find that
rather than wholesale enactment of a 'change agent' role, middle managers
are balancing three predominant, but often conflicting, change-related
roles: as 'government agent', 'diplomat administrator' and, less
convincingly, 'entrepreneurial leader'. Central government targets are
becoming the main preoccupation for middle managers across many public
services and they represent a dominant constraint on allowing 'managers to
manage'.
Journal: Public Management Review
Pages: 1124-1145
Issue: 8
Volume: 17
Year: 2015
Month: 9
X-DOI: 10.1080/14719037.2014.895028
File-URL: http://hdl.handle.net/10.1080/14719037.2014.895028
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1124-1145
Template-Type: ReDIF-Article 1.0
Author-Name: Deneen M. Hatmaker
Author-X-Name-First: Deneen M.
Author-X-Name-Last: Hatmaker
Title: Bringing Networks In: A model of organizational socialization in the public sector
Abstract:
Integrating new employees so that they perform well, fit in well and are
committed to the agency is a salient concern for public managers.
Organizational socialization is the process by which new employees learn
the knowledge, skills and values required to become organizational
members. This article develops a model of organizational socialization
grounded in newcomer social networks and set within a context of public
service identity. Social network theory and methods offer a means for
examining and interpreting patterns of interactions between newcomers and
organizational members. This article concludes with propositions for
future studies of organizational socialization and social networks.
Journal: Public Management Review
Pages: 1146-1164
Issue: 8
Volume: 17
Year: 2015
Month: 9
X-DOI: 10.1080/14719037.2014.895029
File-URL: http://hdl.handle.net/10.1080/14719037.2014.895029
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1146-1164
Template-Type: ReDIF-Article 1.0
Author-Name: Rick Vogel
Author-X-Name-First: Rick
Author-X-Name-Last: Vogel
Author-Name: Doris Masal
Author-X-Name-First: Doris
Author-X-Name-Last: Masal
Title: Public Leadership: A review of the literature and framework for future research
Abstract:
This study analyses and reviews the literature on public leadership with a
novel combination of bibliometric methods. We detect four generic
approaches to public leadership (i.e. a functionalist, a behavioural, a
biographical and a reformist approach) which differ with regard to their
philosophy of science (i.e. objective vs subjective) and level of analysis
(i.e. micro-level vs multi-level). From our findings, we derive four
directions for future research which involve shifting the focus from the
aspect of 'leadership' to the element of 'public', from simplicity to
complexity, from universalism to cultural relativism and from public
leadership to public followership.
Journal: Public Management Review
Pages: 1165-1189
Issue: 8
Volume: 17
Year: 2015
Month: 9
X-DOI: 10.1080/14719037.2014.895031
File-URL: http://hdl.handle.net/10.1080/14719037.2014.895031
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1165-1189
Template-Type: ReDIF-Article 1.0
Author-Name: Chung-An Chen
Author-X-Name-First: Chung-An
Author-X-Name-Last: Chen
Author-Name: Chih-Wei Hsieh
Author-X-Name-First: Chih-Wei
Author-X-Name-Last: Hsieh
Title: Does Pursuing External Incentives Compromise Public Service Motivation? Comparing the effects of job security and high pay
Abstract:
The pursuit of both job security and high pay as main reasons for job
selection, according to self-determination theory (SDT), implies that
people are controlled by external conditions (i.e. external regulation)
and thus unlikely to be driven by altruistic values. Conceptually,
however, pursuing high pay and pursuing job security seemingly carry
disparate connotations. While the former signifies the love of money,
which is thought to be incompatible with public service motivation (PSM),
the latter accompanies motivation crowding-in, which may correlate
positively with PSM. We tested this proposition by using the data
collected from 514 municipal middle managers in Taiwan, and it received
strong support. Results further show that pay satisfaction moderates the
negative relationship between pursuing high pay and PSM. In the
conclusion, we discuss how these findings shed light on contemporary
administrative reform.
Journal: Public Management Review
Pages: 1190-1213
Issue: 8
Volume: 17
Year: 2015
Month: 9
X-DOI: 10.1080/14719037.2014.895032
File-URL: http://hdl.handle.net/10.1080/14719037.2014.895032
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:8:p:1190-1213
Template-Type: ReDIF-Article 1.0
Author-Name: James Gerard Caillier
Author-X-Name-First: James Gerard
Author-X-Name-Last: Caillier
Title: Towards A Better Understanding of Public Service Motivation and Mission Valence in Public Agencies
Abstract:
Research has not fully considered how public service motivation (PSM) and
mission valence may work together to influence job satisfaction,
extra-role behaviours, and turnover intentions. As a result, a causal
model was developed and tested on local, state, and federal government
employees in the United States. The results indicate that PSM had a direct
effect on mission valence and extra-role behaviours. They also revealed
that mission valence fully mediated the relationship between PSM and job
satisfaction and partially mediated the relationship between PSM and
extra-role behaviours. On the other hand, mission valence did not mediate
the relationship between PSM and turnover intentions. These findings are
thoroughly discussed in this article.
Journal: Public Management Review
Pages: 1217-1236
Issue: 9
Volume: 17
Year: 2015
Month: 10
X-DOI: 10.1080/14719037.2014.895033
File-URL: http://hdl.handle.net/10.1080/14719037.2014.895033
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1217-1236
Template-Type: ReDIF-Article 1.0
Author-Name: Siv Vangen
Author-X-Name-First: Siv
Author-X-Name-Last: Vangen
Author-Name: John Paul Hayes
Author-X-Name-First: John Paul
Author-X-Name-Last: Hayes
Author-Name: Chris Cornforth
Author-X-Name-First: Chris
Author-X-Name-Last: Cornforth
Title: Governing Cross-Sector, Inter-Organizational Collaborations
Abstract:
This article addresses the governance of cross-sector,
inter-organizational collaboration in the context of public administration
and management. It conceptualizes the governance of collaborations in
terms of structures and processes that enable actors to direct, coordinate
and allocate resources for the collaboration as a whole and to account for
its activities. It argues that the need to pay attention to considerations
of 'collaborative governance' and 'governing collaboration' in
cross-sector collaborations gives rise to a number of challenges and
tensions that need to be addressed if the governance form is to be
sustained and the collaboration is to yield advantage.
Journal: Public Management Review
Pages: 1237-1260
Issue: 9
Volume: 17
Year: 2015
Month: 10
X-DOI: 10.1080/14719037.2014.903658
File-URL: http://hdl.handle.net/10.1080/14719037.2014.903658
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1237-1260
Template-Type: ReDIF-Article 1.0
Author-Name: Marianne Afanassieva
Author-X-Name-First: Marianne
Author-X-Name-Last: Afanassieva
Title: Survival Through Networks: The 'grip' of the administrative links in the Russian post-Soviet context
Abstract:
Based on an analysis of the post-Soviet transformation experience of four
defence sector organizations in a Russian region where the defence sector
occupies a substantial part of the local economy, this article develops a
typology of network relationships: Grooved Inter-relationship
Patterns (Gr'ip) networks and Fluid Inter-relationship
Patterns (Fl'ip) networks. This typology can be applied to a
range of transition/emerging market and low system trust contexts.
Gr'ip networks, in this case, represent the persisting
legacy of the Soviet command-administrative system. Fl'ip
networks are here an attempt by the defence companies to link into the
civilian supply chains of a developing market economy. This article argues
that Gr'ip networks had and still have a crucial role to
play in Russian enterprises' survival and development.
Journal: Public Management Review
Pages: 1261-1281
Issue: 9
Volume: 17
Year: 2015
Month: 10
X-DOI: 10.1080/14719037.2014.906964
File-URL: http://hdl.handle.net/10.1080/14719037.2014.906964
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1261-1281
Template-Type: ReDIF-Article 1.0
Author-Name: Arild Wæraas
Author-X-Name-First: Arild
Author-X-Name-Last: Wæraas
Author-Name: Hilde Bjørnå
Author-X-Name-First: Hilde
Author-X-Name-Last: Bjørnå
Author-Name: Turid Moldenæs
Author-X-Name-First: Turid
Author-X-Name-Last: Moldenæs
Title: Place, Organization, Democracy: Three Strategies For Municipal Branding
Abstract:
We develop a typology for analysing branding processes in municipalities:
a place, organizational and democracy branding strategy. Our main
contribution is to expand the view of municipalities as places, taking the
debate on the branding of cities, regions and municipalities in a more
nuanced direction. Our findings show that the place branding perspective
is insufficient for understanding branding efforts; in fact,
organizational branding is the most prevalent strategy. However, democracy
branding is also strongly present. Using logistic regression, we conclude
that the place branding debate should be nuanced by what we know about
municipal size, identity and perceived media influence.
Journal: Public Management Review
Pages: 1282-1304
Issue: 9
Volume: 17
Year: 2015
Month: 10
X-DOI: 10.1080/14719037.2014.906965
File-URL: http://hdl.handle.net/10.1080/14719037.2014.906965
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1282-1304
Template-Type: ReDIF-Article 1.0
Author-Name: Sorin Dan
Author-X-Name-First: Sorin
Author-X-Name-Last: Dan
Author-Name: Christopher Pollitt
Author-X-Name-First: Christopher
Author-X-Name-Last: Pollitt
Title: NPM Can Work: An optimistic review of the impact of New Public Management reforms in central and eastern Europe
Abstract:
This article reviews the New Public Management (NPM) literature in central
and eastern Europe (CEE) with the aim of assessing whether reforms have
'worked'. Increasingly, academics have tended to argue against the
suitability of NPM instruments in this region. To understand the impact of
this much-debated policy, we first propose a classification of the impacts
of NPM geared to the realities of central and eastern European states.
Then, we use this classification to carefully review empirical studies
across the region over the past 10 years. Unlike much of the recent
academic literature, we suggest that NPM can work. NPM policy has not
always been successful to the extent expected and promoted, but there is
enough evidence to show that some of the central ideas in NPM have led to
improvements in public service organization or provision across different
organizational settings. An adequate degree of administrative capacity,
sustained reform over time and a 'fitting context' are the main factors
that can tip the scale for the success of these management instruments.
The article provides a fresh and transparent assessment of a major
administrative development in a growing region with implications for other
parts of the world that experience similar challenges and opportunities.
Journal: Public Management Review
Pages: 1305-1332
Issue: 9
Volume: 17
Year: 2015
Month: 10
X-DOI: 10.1080/14719037.2014.908662
File-URL: http://hdl.handle.net/10.1080/14719037.2014.908662
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1305-1332
Template-Type: ReDIF-Article 1.0
Author-Name: W. H. Voorberg
Author-X-Name-First: W. H.
Author-X-Name-Last: Voorberg
Author-Name: V. J. J. M. Bekkers
Author-X-Name-First: V. J. J. M.
Author-X-Name-Last: Bekkers
Author-Name: L. G. Tummers
Author-X-Name-First: L. G.
Author-X-Name-Last: Tummers
Title: A Systematic Review of Co-Creation and Co-Production: Embarking on the social innovation journey
Abstract:
This article presents a systematic review of 122 articles and books
(1987-2013) of co-creation/co-production with citizens in public
innovation. It analyses (a) the objectives of co-creation and
co-production, (b) its influential factors and (c) the outcomes of
co-creation and co-production processes. It shows that most studies focus
on the identification of influential factors, while hardly any attention
is paid to the outcomes. Future studies could focus on outcomes of
co-creation/co-production processes. Furthermore, more quantitative
studies are welcome, given the qualitative, case study, dominance in the
field. We conclude with a research agenda to tackle methodological,
theoretical and empirical lacunas.
Journal: Public Management Review
Pages: 1333-1357
Issue: 9
Volume: 17
Year: 2015
Month: 10
X-DOI: 10.1080/14719037.2014.930505
File-URL: http://hdl.handle.net/10.1080/14719037.2014.930505
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1333-1357
Template-Type: ReDIF-Article 1.0
Author-Name: John Boswell
Author-X-Name-First: John
Author-X-Name-Last: Boswell
Author-Name: Catherine Settle
Author-X-Name-First: Catherine
Author-X-Name-Last: Settle
Author-Name: Anni Dugdale
Author-X-Name-First: Anni
Author-X-Name-Last: Dugdale
Title: Who Speaks, and in What Voice? The Challenge of Engaging 'The Public' in Health Policy Decision-Making
Abstract:
Despite widespread calls for greater public involvement in governance,
especially in relation to health policy, significant challenges remain in
identifying any such legitimate 'public' voice. This research investigates
this problem through a case study. It examines how actors experienced and
interpreted a government-commissioned citizen's jury on health spending
prioritization in relation to the work of the local health care consumers'
organization. The analysis highlights an unproductive tension around this
encounter, and points to more complementary ways in which such top-down
and bottom-up efforts might be coordinated. It, therefore, contributes
significantly to efforts to strengthen the public voice in contemporary
health governance.
Journal: Public Management Review
Pages: 1358-1374
Issue: 9
Volume: 17
Year: 2015
Month: 10
X-DOI: 10.1080/14719037.2014.943269
File-URL: http://hdl.handle.net/10.1080/14719037.2014.943269
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:9:p:1358-1374
Template-Type: ReDIF-Article 1.0
Author-Name: Mabel Yeo
Author-X-Name-First: Mabel
Author-X-Name-Last: Yeo
Author-Name: Subramaniam Ananthram
Author-X-Name-First: Subramaniam
Author-X-Name-Last: Ananthram
Author-Name: Stephen T. T. Teo
Author-X-Name-First: Stephen T. T.
Author-X-Name-Last: Teo
Author-Name: Cecil A. Pearson
Author-X-Name-First: Cecil A.
Author-X-Name-Last: Pearson
Title: Leader-Member Exchange and Relational Quality in a Singapore Public Sector Organization
Abstract:
An objective of Singapore's ongoing public sector reform (PS21) requires
agencies to focus on getting the best out of its employees. One way of
doing this is by creating a positive leader-member exchange (LMX)
relationship, enabling supervisors to motivate their subordinates towards
the development of organizational citizenship behaviours (OCBs). This
article reports the extent of LMX and relational quality in a public
sector agency experiencing PS21 reform and high staff turnover. In
addition, we examined the effects of organizational justice perceptions
and job satisfaction towards a subordinates' OCB. A path model was
developed to examine the relationships between LMX, organizational
justice, job satisfaction, and OCB and tested by applying LMX theory. The
path analysis results showed that LMX mediates the relationship between
organizational justice perceptions and OCB. The results also showed that
one's job satisfaction led to higher level of OCB. The study findings have
implications for theory and practice which have been presented in the
discussion section.
Journal: Public Management Review
Pages: 1379-1402
Issue: 10
Volume: 17
Year: 2015
Month: 11
X-DOI: 10.1080/14719037.2013.806573
File-URL: http://hdl.handle.net/10.1080/14719037.2013.806573
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1379-1402
Template-Type: ReDIF-Article 1.0
Author-Name: Simone V. de Souza
Author-X-Name-First: Simone V.
Author-X-Name-Last: de Souza
Author-Name: Brian E. Dollery
Author-X-Name-First: Brian E.
Author-X-Name-Last: Dollery
Author-Name: Michael A. Kortt
Author-X-Name-First: Michael A.
Author-X-Name-Last: Kortt
Title: De-Amalgamation in Action: The Queensland experience
Abstract:
While a substantial theoretical and empirical literature has examined
compulsory local government consolidation, little is known about
de-amalgamation after forced mergers. Following the controversial 2008
Queensland local government amalgamation programme, which saw a radical
reduction in the number of local councils, four forcibly merged councils
have finally begun to de-amalgamate following successful plebiscites. This
paper traces the extraordinary Queensland de-amalgamation process from its
inception and attempts to place it in a broader conceptual framework. The
paper provides a critical assessment of Queensland de-amalgamation policy
development and implementation and seeks to draw broader public policy
lessons for structural reform in local government.
Journal: Public Management Review
Pages: 1403-1424
Issue: 10
Volume: 17
Year: 2015
Month: 11
X-DOI: 10.1080/14719037.2014.930506
File-URL: http://hdl.handle.net/10.1080/14719037.2014.930506
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1403-1424
Template-Type: ReDIF-Article 1.0
Author-Name: Chaojie Liu
Author-X-Name-First: Chaojie
Author-X-Name-Last: Liu
Author-Name: Timothy Bartram
Author-X-Name-First: Timothy
Author-X-Name-Last: Bartram
Author-Name: Gian Casimir
Author-X-Name-First: Gian
Author-X-Name-Last: Casimir
Author-Name: Sandra G. Leggat
Author-X-Name-First: Sandra G.
Author-X-Name-Last: Leggat
Title: The Link Between Participation in Management Decision-Making and Quality of Patient Care as Perceived by Chinese Doctors
Abstract:
This study examined whether and how participation by doctors in management
decision-making was associated with patient care. A questionnaire survey
was conducted in three hospitals operating in China. Staff members of the
selected hospitals were invited to participate in the survey, measuring
perceived quality of patient care, employee participation in management
decisions, psychological empowerment and affective commitment. This study
focuses on the results of the 160 doctors employed by the hospitals who
completed the questionnaire. The study found that psychological
empowerment and affective commitment mediated the relationship between
participation in management decisions and the quality of patient care as
perceived by the doctors. Implications are drawn for public management
practice in Chinese health care settings.
Journal: Public Management Review
Pages: 1425-1443
Issue: 10
Volume: 17
Year: 2015
Month: 11
X-DOI: 10.1080/14719037.2014.930507
File-URL: http://hdl.handle.net/10.1080/14719037.2014.930507
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1425-1443
Template-Type: ReDIF-Article 1.0
Author-Name: Marco Seeber
Author-X-Name-First: Marco
Author-X-Name-Last: Seeber
Author-Name: Benedetto Lepori
Author-X-Name-First: Benedetto
Author-X-Name-Last: Lepori
Author-Name: Martina Montauti
Author-X-Name-First: Martina
Author-X-Name-Last: Montauti
Author-Name: Jürgen Enders
Author-X-Name-First: Jürgen
Author-X-Name-Last: Enders
Author-Name: Harry de Boer
Author-X-Name-First: Harry
Author-X-Name-Last: de Boer
Author-Name: Elke Weyer
Author-X-Name-First: Elke
Author-X-Name-Last: Weyer
Author-Name: Ivar Bleiklie
Author-X-Name-First: Ivar
Author-X-Name-Last: Bleiklie
Author-Name: Kristin Hope
Author-X-Name-First: Kristin
Author-X-Name-Last: Hope
Author-Name: Svein Michelsen
Author-X-Name-First: Svein
Author-X-Name-Last: Michelsen
Author-Name: Gigliola Nyhagen Mathisen
Author-X-Name-First: Gigliola Nyhagen
Author-X-Name-Last: Mathisen
Author-Name: Nicoline Frølich
Author-X-Name-First: Nicoline
Author-X-Name-Last: Frølich
Author-Name: Lisa Scordato
Author-X-Name-First: Lisa
Author-X-Name-Last: Scordato
Author-Name: Bjørn Stensaker
Author-X-Name-First: Bjørn
Author-X-Name-Last: Stensaker
Author-Name: Erica Waagene
Author-X-Name-First: Erica
Author-X-Name-Last: Waagene
Author-Name: Zarko Dragsic
Author-X-Name-First: Zarko
Author-X-Name-Last: Dragsic
Author-Name: Peter Kretek
Author-X-Name-First: Peter
Author-X-Name-Last: Kretek
Author-Name: Georg Krücken
Author-X-Name-First: Georg
Author-X-Name-Last: Krücken
Author-Name: António Magalhães
Author-X-Name-First: António
Author-X-Name-Last: Magalhães
Author-Name: Filipa M. Ribeiro
Author-X-Name-First: Filipa M.
Author-X-Name-Last: Ribeiro
Author-Name: Sofia Sousa
Author-X-Name-First: Sofia
Author-X-Name-Last: Sousa
Author-Name: Amélia Veiga
Author-X-Name-First: Amélia
Author-X-Name-Last: Veiga
Author-Name: Rui Santiago
Author-X-Name-First: Rui
Author-X-Name-Last: Santiago
Author-Name: Giulio Marini
Author-X-Name-First: Giulio
Author-X-Name-Last: Marini
Author-Name: Emanuela Reale
Author-X-Name-First: Emanuela
Author-X-Name-Last: Reale
Title: European Universities as Complete Organizations? Understanding Identity, Hierarchy and Rationality in Public Organizations
Abstract:
This article investigates the form of European universities to determine
the extent to which they resemble the characteristics of complete
organizations and whether the forms are associated with modernization
policy pressure, national institutional frames and organizational
characteristics. An original data set of twenty-six universities from
eight countries was used. Specialist universities have a stronger
identity, whereas the level of hierarchy and rationality is clearly
associated with the intensity of modernization policies. At the same time,
evidence suggests limitations for universities to become complete, as
mechanisms allowing the development of some dimensions seemingly constrain
the capability to develop others.
Journal: Public Management Review
Pages: 1444-1474
Issue: 10
Volume: 17
Year: 2015
Month: 11
X-DOI: 10.1080/14719037.2014.943268
File-URL: http://hdl.handle.net/10.1080/14719037.2014.943268
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1444-1474
Template-Type: ReDIF-Article 1.0
Author-Name: Valérie Pattyn
Author-X-Name-First: Valérie
Author-X-Name-Last: Pattyn
Title: Explaining Variance in Policy Evaluation Regularity. The Case of the Flemish Public Sector
Abstract:
The objective of the article is to identify the conditions that best
explain organizational variance in policy evaluation regularity. Relying
on the innovative Most Similar Different Outcome/Most Different Similar
Outcome technique, we examine the explanatory ability of a range of
organizational attributes applied to eighteen Flemish public sector
organizations (Belgium). The conditions that relate to the source of
evaluation demand, in its broadest sense, are of key importance. We refer
to the role of the sector minister and other organizations in demanding
evaluations, as well as to the media and parliamentary attention and the
influence of EU evaluation clauses.
Journal: Public Management Review
Pages: 1475-1495
Issue: 10
Volume: 17
Year: 2015
Month: 11
X-DOI: 10.1080/14719037.2014.943270
File-URL: http://hdl.handle.net/10.1080/14719037.2014.943270
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1475-1495
Template-Type: ReDIF-Article 1.0
Author-Name: Liza Ireni Saban
Author-X-Name-First: Liza Ireni
Author-X-Name-Last: Saban
Title: Entrepreneurial Brokers in Disaster Response Network in Typhoon Haiyan in the Philippines
Abstract:
Entrepreneurial brokers play a major role in governance networks in a
disaster response setting. By identifying patterns of interactions between
members in a network of embedded ties, we can explore the strategic use of
brokers to mobilize an effective coordination system in the case of the
2013 Philippines disaster. Empirical data were gathered from reported
interactions beginning 2 days after Typhoon Haiyan for the following
4 weeks. This paper concludes with practical-based recommendations
for international and local agencies to enhance their organizational
competencies to serve as entrepreneurial brokers in emergency management.
Journal: Public Management Review
Pages: 1496-1517
Issue: 10
Volume: 17
Year: 2015
Month: 11
X-DOI: 10.1080/14719037.2014.943271
File-URL: http://hdl.handle.net/10.1080/14719037.2014.943271
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1496-1517
Template-Type: ReDIF-Article 1.0
Author-Name: Derrick M. Anderson
Author-X-Name-First: Derrick M.
Author-X-Name-Last: Anderson
Author-Name: Barry C. Edwards
Author-X-Name-First: Barry C.
Author-X-Name-Last: Edwards
Title: Unfulfilled Promise: Laboratory experiments in public management research
Abstract:
We make the case for increased laboratory experimentation in public
management research. Laboratory experiments can generate useful knowledge,
particularly in testing causal relationships among constructs of interest.
The challenge in this regard is one of identifying the appropriate role
for experiments in a greater knowledge production enterprise. Although
laboratory experiments are underutilized, they have proffered important
knowledge contributions to the field, especially in areas of
decision-making and, increasingly, motivation. Because practical problems
may pose a greater obstacle to laboratory experimentation in public
management than epistemological issues, we address external validity and
the cost of conducting laboratory experiments before concluding with
suggestions for future research.
Journal: Public Management Review
Pages: 1518-1542
Issue: 10
Volume: 17
Year: 2015
Month: 11
X-DOI: 10.1080/14719037.2014.943272
File-URL: http://hdl.handle.net/10.1080/14719037.2014.943272
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Handle: RePEc:taf:pubmgr:v:17:y:2015:i:10:p:1518-1542
Template-Type: ReDIF-Article 1.0
Author-Name: Jesper Rosenberg Hansen
Author-X-Name-First: Jesper
Author-X-Name-Last: Rosenberg Hansen
Author-Name: Ewan Ferlie
Author-X-Name-First: Ewan
Author-X-Name-Last: Ferlie
Title: Applying Strategic Management Theories in Public Sector Organizations: Developing a typology
Abstract:
This article discusses the utility of two different strategic management
theories in different types of public organizations including contemporary
New Public Management-based public organizations, namely Porter's
strategic positioning model and the resource-based view of strategy. We
argue that possibilities for applying these theories vary depending on the
type of public organizations involved, and are less appropriate in
traditional settings but more relevant in autonomized and market-like
service-delivery organizations. We further propose that their increased
applicability depends on three specific conditions: the degree of
administrative autonomy, performance-based budgeting and market-like
competition. We give empirical examples drawn from public services in the
UK and Denmark. We call for more exploration of these (and other)
strategic management approaches within contemporary public services
organisations but also more exploration of the limitations of these
frameworks.
Journal: Public Management Review
Pages: 1-19
Issue: 1
Volume: 18
Year: 2016
Month: 1
X-DOI: 10.1080/14719037.2014.957339
File-URL: http://hdl.handle.net/10.1080/14719037.2014.957339
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:1-19
Template-Type: ReDIF-Article 1.0
Author-Name: Pauline Allen
Author-X-Name-First: Pauline
Author-X-Name-Last: Allen
Author-Name: David Hughes
Author-X-Name-First: David
Author-X-Name-Last: Hughes
Author-Name: Peter Vincent-Jones
Author-X-Name-First: Peter
Author-X-Name-Last: Vincent-Jones
Author-Name: Christina Petsoulas
Author-X-Name-First: Christina
Author-X-Name-Last: Petsoulas
Author-Name: Shane Doheny
Author-X-Name-First: Shane
Author-X-Name-Last: Doheny
Author-Name: Jennifer A. Roberts
Author-X-Name-First: Jennifer A.
Author-X-Name-Last: Roberts
Title: Public Contracts as Accountability Mechanisms: Assuring quality in public health care in England and Wales
Abstract:
Contracting in the public sector is designed to enhance the accountability
of service providers to their funders. The idea is that quality is
improved by the use of service specifications, monitoring of performance
and imposition of contractual sanctions. Socio-legal and economic theories
of contract indicate that it will be difficult to make and enforce
contracts to achieve this. The results of a study of National Health
Services contracting in England and Wales are reported. We conclude that
contracts alone are not sufficient to improve accountability -
collibration of various regulatory measures (including more hierarchical
mechanisms such as performance targets) is required.
Journal: Public Management Review
Pages: 20-39
Issue: 1
Volume: 18
Year: 2016
Month: 1
X-DOI: 10.1080/14719037.2014.957341
File-URL: http://hdl.handle.net/10.1080/14719037.2014.957341
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:20-39
Template-Type: ReDIF-Article 1.0
Author-Name: Young-joo Lee
Author-X-Name-First: Young-joo
Author-X-Name-Last: Lee
Author-Name: Meghna Sabharwal
Author-X-Name-First: Meghna
Author-X-Name-Last: Sabharwal
Title: Education-Job Match, Salary, and Job Satisfaction Across the Public,, Non-Profit, and For-Profit Sectors: Survey of recent college graduates
Abstract:
Using data from the 2006 Survey of Recent College Graduates, this study
examines how education-job match and salary may explain recent college
graduates' job satisfaction in the public, non-profit, and for-profit
sectors. The results imply that while education-job match increases job
satisfaction in all three sectors, for-profit workers may compensate the
loss in job satisfaction due to poor match with increased satisfaction
from higher salary. The findings suggest that, in the public and
non-profit sectors, increased salary cannot make up the loss in job
satisfaction from poor education-job match as much as it does in the
for-profit sector.
Journal: Public Management Review
Pages: 40-64
Issue: 1
Volume: 18
Year: 2016
Month: 1
X-DOI: 10.1080/14719037.2014.957342
File-URL: http://hdl.handle.net/10.1080/14719037.2014.957342
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:40-64
Template-Type: ReDIF-Article 1.0
Author-Name: Claes Högström
Author-X-Name-First: Claes
Author-X-Name-Last: Högström
Author-Name: Sara Davoudi
Author-X-Name-First: Sara
Author-X-Name-Last: Davoudi
Author-Name: Martin Löfgren
Author-X-Name-First: Martin
Author-X-Name-Last: Löfgren
Author-Name: Mikael Johnson
Author-X-Name-First: Mikael
Author-X-Name-Last: Johnson
Title: Relevant and Preferred Public Service: A study of user experiences and value creation in public transit
Abstract:
When public service success is dependent upon creating value that attracts
users, public managers can benefit from adopting private sector
principles. This article draws on the theory of attractive quality and
strategic management research to focus on the theoretical and managerial
implications of how organizations' resource allocations affect user
experiences. The present study shows how public transit organizations'
achievement of twenty-five different service requirements affected their
offerings' relevance and preference among 930 users. This article
increases the understanding of how strategic choices and prioritization
between various service requirements affect both the effectiveness and
efficiency of (public) service offerings.
Journal: Public Management Review
Pages: 65-90
Issue: 1
Volume: 18
Year: 2016
Month: 1
X-DOI: 10.1080/14719037.2014.957343
File-URL: http://hdl.handle.net/10.1080/14719037.2014.957343
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:65-90
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen J. Bailey
Author-X-Name-First: Stephen J.
Author-X-Name-Last: Bailey
Author-Name: Ari-Veikko Anttiroiko
Author-X-Name-First: Ari-Veikko
Author-X-Name-Last: Anttiroiko
Author-Name: Pekka Valkama
Author-X-Name-First: Pekka
Author-X-Name-Last: Valkama
Title: Application of Baumol's Cost Disease to Public Sector Services: Conceptual, theoretical and empirical falsities
Abstract:
This paper argues that justifying lack of productivity improvements in
public services by referring to Baumol's Cost Disease (BCD) is
conceptually confused, theoretically misspecified and empirically blind.
BCD misconceptualizes public services as categorically distinct from
manufactured goods and is based on a theory of productivity not directly
applicable to many public services, therefore failing to recognize
evidence of substantial scope for improving public services' productivity.
Analysis of the structural and behavioural unbundling of value creation
and decomposition of professional skills in service provision leads this
paper to conclude that public services are not as technologically
non-progressive as BCD asserts.
Journal: Public Management Review
Pages: 91-109
Issue: 1
Volume: 18
Year: 2016
Month: 1
X-DOI: 10.1080/14719037.2014.958092
File-URL: http://hdl.handle.net/10.1080/14719037.2014.958092
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:91-109
Template-Type: ReDIF-Article 1.0
Author-Name: Alexander Kalgin
Author-X-Name-First: Alexander
Author-X-Name-Last: Kalgin
Title: Implementation of Performance Management in Regional Government in Russia: Evidence of Data Manipulation
Abstract:
Public sector performance measurement may be affected by data
manipulation. This study empirically explores strategies of data
manipulation used by civil servants at the regional level in Russia.
Twenty-five civil servants from three regional governments were
interviewed. Two strategies were identified: 'prudent' bureaucrats kept a
low profile by reporting 'more-normal-than-real' figures; 'reckless'
bureaucrats aimed at inflating figures to maximize credit. Systematic
application of these strategies produced a detectable bias in the overall
performance data which were estimated using a nation-wide performance data
set covering the period 2007-2011 (with a unified list of over 300
indicators from 83 regional governments).
Journal: Public Management Review
Pages: 110-138
Issue: 1
Volume: 18
Year: 2016
Month: 1
X-DOI: 10.1080/14719037.2014.965271
File-URL: http://hdl.handle.net/10.1080/14719037.2014.965271
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:110-138
Template-Type: ReDIF-Article 1.0
Author-Name: Marco Percoco
Author-X-Name-First: Marco
Author-X-Name-Last: Percoco
Title: Strategic Planning and Institutional Collective Action in Italian Cities
Abstract:
Long-run and sustainable development is a main source of concern for
contemporary cities. To address this issue, strategic plans have been
introduced in several cities. In this paper, we investigate the
determinants of strategic plan adoption in Italian cities by relying on
the institutional collective action theory which predicts that
collaboration among institutions is more likely to occur in areas with
larger social capital stock and where public bodies share a common history
of collaboration. Our econometric evidence shows that a larger stock of
social capital and a history of past institutional collaboration increases
the probability of adopting a strategic plan, confirming the central
prediction of the institutional collective action theory.
Journal: Public Management Review
Pages: 139-158
Issue: 1
Volume: 18
Year: 2016
Month: 1
X-DOI: 10.1080/14719037.2014.969758
File-URL: http://hdl.handle.net/10.1080/14719037.2014.969758
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:1:p:139-158
Template-Type: ReDIF-Article 1.0
Author-Name: Robert Piehler
Author-X-Name-First: Robert
Author-X-Name-Last: Piehler
Author-Name: Bernd W. Wirtz
Author-X-Name-First: Bernd W.
Author-X-Name-Last: Wirtz
Author-Name: Peter Daiser
Author-X-Name-First: Peter
Author-X-Name-Last: Daiser
Title: An Analysis of Continuity Intentions of eGovernment Portal Users
Abstract:
This study provides an integrative coherent model of continuity intentions
in the context of electronic public service provision drawing from
multiple theoretical research streams. Especially the role of citizens'
expectations and their determinants for electronic public service delivery
is discussed. The research model was empirically examined using a sample
from four major German cities and structural equation modelling. The data
show that the concepts of this multitheoretical approach are compatible
and altogether provide a better understanding of citizens' cognitive
processes leading to continued usage behaviour. Both theoretical and
practical implications for public administration in general are derived.
Journal: Public Management Review
Pages: 163-198
Issue: 2
Volume: 18
Year: 2016
Month: 2
X-DOI: 10.1080/14719037.2014.965270
File-URL: http://hdl.handle.net/10.1080/14719037.2014.965270
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:163-198
Template-Type: ReDIF-Article 1.0
Author-Name: Tom Willems
Author-X-Name-First: Tom
Author-X-Name-Last: Willems
Author-Name: Wouter Van Dooren
Author-X-Name-First: Wouter
Author-X-Name-Last: Van Dooren
Title: (De)Politicization Dynamics in Public-Private Partnerships (PPPs): Lessons from a comparison between UK and Flemish PPP policy
Abstract:
This article analyses the (de)politicization dynamics in complex and
technical matters like public-private partnerships, which is necessary
given its social impact and budgetary consequences for the years and
generations to come. The global financial crisis provides an excellent
window of opportunity to present this argument, because PPP policy needs
to reinvent itself. We argue that PPP policy needs to be (re)politicized
at the broader societal and discursive levels, which means that their
public nature is recognized and that policy alternatives are debated in
the public forums. The 'Private Finance Initiative' reassessment process
in the UK may serve as an example.
Journal: Public Management Review
Pages: 199-220
Issue: 2
Volume: 18
Year: 2016
Month: 2
X-DOI: 10.1080/14719037.2014.969759
File-URL: http://hdl.handle.net/10.1080/14719037.2014.969759
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:199-220
Template-Type: ReDIF-Article 1.0
Author-Name: Stijn Van Puyvelde
Author-X-Name-First: Stijn
Author-X-Name-Last: Van Puyvelde
Author-Name: Ralf Caers
Author-X-Name-First: Ralf
Author-X-Name-Last: Caers
Author-Name: Cind Du Bois
Author-X-Name-First: Cind
Author-X-Name-Last: Du Bois
Author-Name: Marc Jegers
Author-X-Name-First: Marc
Author-X-Name-Last: Jegers
Title: Managerial Objectives and the Governance of Public and Non-Profit Organizations
Abstract:
By investigating managerial objectives, we test the simultaneous need for
both control (agency theory) and collaboration (stewardship theory) in
public and non-profit governance. We construct a discrete choice
experiment to elicit preferences of managers in Belgian public and
non-profit nursing homes. The results confirm that boards of nursing homes
may experience pressure to simultaneously control and collaborate with
their managers, thereby suggesting that agency and stewardship theory can
be combined into a more general internal governance framework. We conclude
by providing some policy implications to improve public and non-profit
governance.
Journal: Public Management Review
Pages: 221-237
Issue: 2
Volume: 18
Year: 2016
Month: 2
X-DOI: 10.1080/14719037.2014.969760
File-URL: http://hdl.handle.net/10.1080/14719037.2014.969760
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:221-237
Template-Type: ReDIF-Article 1.0
Author-Name: Valeria Guarneros-Meza
Author-X-Name-First: Valeria
Author-X-Name-Last: Guarneros-Meza
Author-Name: Steve Martin
Author-X-Name-First: Steve
Author-X-Name-Last: Martin
Title: Boundary Spanning in Local Public Service Partnerships: Coaches, advocates or enforcers?
Abstract:
This paper analyses the role of senior civil servants who work directly
with local public service partnerships in the UK. It finds that their
activities are welcomed by local actors and can have a positive impact on
partnership working. They add value by acting as coaches who bring new
ideas and help to build trust among local agencies and as advocates
through being an important channel of communication between partnerships
and national government. However, they struggle to facilitate more joined
up working among national government departments whose differentiated
regulatory and funding procedures impede attempts to collaborate at a
local level.
Journal: Public Management Review
Pages: 238-257
Issue: 2
Volume: 18
Year: 2016
Month: 2
X-DOI: 10.1080/14719037.2014.969761
File-URL: http://hdl.handle.net/10.1080/14719037.2014.969761
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:238-257
Template-Type: ReDIF-Article 1.0
Author-Name: Kenneth J. Meier
Author-X-Name-First: Kenneth J.
Author-X-Name-Last: Meier
Author-Name: Nathan Favero
Author-X-Name-First: Nathan
Author-X-Name-Last: Favero
Author-Name: Mallory Compton
Author-X-Name-First: Mallory
Author-X-Name-Last: Compton
Title: Social Context, Management, and Organizational Performance: When human capital and social capital serve as substitutes
Abstract:
Do internal (administrative human capital) and external (social capital)
resources work to reinforce the effects of each other? Work from multiple
disciplines has approached this question, and we advance this literature
with a theory of social and administrative resources as potential
substitutes for each other in the production of public education outcomes.
We argue that social capital benefits some groups more than others and
that it interacts with management to improve performance. We therefore
expect the benefits associated with social capital to be non-uniform
across community groups. Using education as our area of study, we find
that social capital offers the most direct and unconditional benefits to
white students but that management can use human capital resources to
compensate disadvantaged students who may lack support and resources
outside of the classroom. We do not find support for the expectation that
social capital and human administrative capital reinforce the benefits of
each other, but we find evidence that the two resource types are
substitutable. This implies that management may substitute human capital
resources when social capital is low to benefit public program
performance.
Journal: Public Management Review
Pages: 258-277
Issue: 2
Volume: 18
Year: 2016
Month: 2
X-DOI: 10.1080/14719037.2014.984621
File-URL: http://hdl.handle.net/10.1080/14719037.2014.984621
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:258-277
Template-Type: ReDIF-Article 1.0
Author-Name: Martijn Van Den Hurk
Author-X-Name-First: Martijn
Author-X-Name-Last: Van Den Hurk
Author-Name: Koen Verhoest
Author-X-Name-First: Koen
Author-X-Name-Last: Verhoest
Title: The challenge of using standard contracts in public-private partnerships
Abstract:
A call for an increased use of standard contracts in public-private
partnerships (PPPs) for infrastructure development is noticeable in
practice. These contracts are expected to simplify and improve procurement
by creating opportunities for learning, lower transaction costs, and
better competition. This paper delineates standard contracts in PPP as a
new venue for research and unfolds their potential impact. Here lies an
important challenge since the benefits of standardization are not as
straightforward as they look at first sight, particularly when taking into
account the tension between the powerful, control-oriented role of
contracting authorities and the need for contingent, informal contracting.
Journal: Public Management Review
Pages: 278-299
Issue: 2
Volume: 18
Year: 2016
Month: 2
X-DOI: 10.1080/14719037.2014.984623
File-URL: http://hdl.handle.net/10.1080/14719037.2014.984623
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:278-299
Template-Type: ReDIF-Article 1.0
Author-Name: James Gerard Caillier
Author-X-Name-First: James Gerard
Author-X-Name-Last: Caillier
Title: Does Public Service Motivation Mediate the Relationship between Goal Clarity and both Organizational Commitment and Extra-Role Behaviours?
Abstract:
Research has not considered how goal clarity can affect work attitudes
through public service motivation (PSM). As a result, a model was
developed to examine the relationship between goal clarity, PSM, and two
employee work attitudes and behaviours (i.e., organizational commitment
and extra-role behaviours). Several important findings emerged from the
model. First, goal clarity was positively associated with PSM. Second,
goal clarity was positively associated with both organizational commitment
and extra-role behaviours. Finally, PSM was found to partially mediate the
relationship between goal clarity and both organizational commitment and
extra-role behaviours. The implications these findings have for theory and
practice are discussed.
Journal: Public Management Review
Pages: 300-318
Issue: 2
Volume: 18
Year: 2016
Month: 2
X-DOI: 10.1080/14719037.2014.984625
File-URL: http://hdl.handle.net/10.1080/14719037.2014.984625
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:2:p:300-318
Template-Type: ReDIF-Article 1.0
Author-Name: Qian Hu
Author-X-Name-First: Qian
Author-X-Name-Last: Hu
Author-Name: Naim Kapucu
Author-X-Name-First: Naim
Author-X-Name-Last: Kapucu
Title: Information Communication Technology Utilization for Effective Emergency Management Networks
Abstract:
Effective communication and coordination are crucial aspects of emergency
management. This study examines how organizational representatives
perceive information communication technologies (ICTs) in communication
and coordination with other organizations. Furthermore, it investigates
whether the centrality of organizations in emergency management networks
relates to ICT utilization. We found that although many central
organizations in emergency preparedness networks have high levels of ICT
utilization, ICTs are underused by central organizations in friendship
networks and emergency response networks. An organization’s level
of ICT utilization needs to match its organizational goal, mission,
structure, ICT capacity, and the role that it plays within emergency
management networks.
Journal: Public Management Review
Pages: 323-348
Issue: 3
Volume: 18
Year: 2016
Month: 3
X-DOI: 10.1080/14719037.2014.969762
File-URL: http://hdl.handle.net/10.1080/14719037.2014.969762
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:323-348
Template-Type: ReDIF-Article 1.0
Author-Name: Francesco Longo
Author-X-Name-First: Francesco
Author-X-Name-Last: Longo
Author-Name: Andrea Rotolo
Author-X-Name-First: Andrea
Author-X-Name-Last: Rotolo
Title: Promoting programme gap awareness as a method of effective public strategic management
Abstract:
This study explores strategic awareness and its implications for strategic
planning in public organizations. The expectation is that better awareness
of emergent strategies is the basis of effective strategic thinking and
planning. An action research study was performed at the Municipality of
Milan. The results highlight some relevant drivers promoting strategic
awareness: (i) a mindset change from an internal view to an external needs
coverage analysis, (ii) the use of horizontal staff involvement to avoid
responsibility issues in a structured strategic thinking process and (iii)
total disclosure within a ‘window of opportunity’ to show
the structural impossibility of reaching universal coverage.
Journal: Public Management Review
Pages: 349-368
Issue: 3
Volume: 18
Year: 2016
Month: 3
X-DOI: 10.1080/14719037.2014.984622
File-URL: http://hdl.handle.net/10.1080/14719037.2014.984622
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:349-368
Template-Type: ReDIF-Article 1.0
Author-Name: Liang Ma
Author-X-Name-First: Liang
Author-X-Name-Last: Ma
Title: Does Super-Department Reform Improve Public Service Performance in China?
Abstract:
Echoing the global public management reform movement, China’s
authorities advocated ‘super-department’ reform (SDR) to
curb interdepartmental conflict and administrative inefficiency. However,
the related performance consequences have not been empirically
investigated. We test the reform’s effects on citizen satisfaction
with public services through a natural experiment involving twenty-five
counties in Guangdong province (2009--2012) and the
difference-in-differences method. The results show that the reform has
improved public service performance, but its effects are marginal and
unsustainable. We discuss the theoretical contributions and policy
implications of the findings and identify future research avenues.
Journal: Public Management Review
Pages: 369-391
Issue: 3
Volume: 18
Year: 2016
Month: 3
X-DOI: 10.1080/14719037.2014.984624
File-URL: http://hdl.handle.net/10.1080/14719037.2014.984624
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:369-391
Template-Type: ReDIF-Article 1.0
Author-Name: Nuttaneeya (Ann) Torugsa
Author-X-Name-First: Nuttaneeya (Ann)
Author-X-Name-Last: Torugsa
Author-Name: Anthony Arundel
Author-X-Name-First: Anthony
Author-X-Name-Last: Arundel
Title: Complexity of Innovation in the public sector: A workgroup-level analysis of related factors and outcomes
Abstract:
Complex innovation incorporates more than one innovation type. Using the
number of dimensions of the ‘most significant innovation’
implemented by each public employee’s workgroup as a proxy for
innovation complexity, this study explores factors that are associated
with complexity and examines how complexity affects innovation outcomes.
Employing a sample of 4,369 Australian Government employees, we find that
the more complex the innovation, the greater the number of barriers a
workgroup has to face in its implementation. A broader (but selective)
range of idea sources and a more decentralized workplace where both
individual and team creativity is encouraged increase the likelihood of
implementing complex innovations. Innovation complexity is positively
correlated with the variety of beneficial outcomes, suggesting both policy
and management interest in supporting complex innovation in the public
sector.
Journal: Public Management Review
Pages: 392-416
Issue: 3
Volume: 18
Year: 2016
Month: 3
X-DOI: 10.1080/14719037.2014.984626
File-URL: http://hdl.handle.net/10.1080/14719037.2014.984626
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:392-416
Template-Type: ReDIF-Article 1.0
Author-Name: Emiel Kerpershoek
Author-X-Name-First: Emiel
Author-X-Name-Last: Kerpershoek
Author-Name: Martijn Groenleer
Author-X-Name-First: Martijn
Author-X-Name-Last: Groenleer
Author-Name: Hans de Bruijn
Author-X-Name-First: Hans
Author-X-Name-Last: de Bruijn
Title: Unintended responses to performance management in dutch hospital care: Bringing together the managerial and professional perspectives
Abstract:
As part of a major health care reform starting in 2005, the Netherlands
introduced a Diagnosis-Related Group (DRG) system of hospital care
reimbursement and performance measurement. The DRG system was applied to
all hospital care, meaning that it affected the overwhelming majority of
Dutch specialist medical professionals. To better understand the
consequences of this new system, and the responses of medical
professionals to its implementation, we conducted and analysed an original
set of sixty-six semi-structured interviews focused on medical
specialists’ perception and utilization of the system. Our findings
indicate that these professionals’ behaviours can seldom be
ascribed to financial motives alone. Many responses of medical
professionals to the new system were attributed to value-based
motivations, related to upholding professional ethos and accommodating the
dynamics of the professional process. Even responses that might be
characterized at first as financially driven could not be entirely
understood as perverse effects of the performance management system, as
they too usually had an ancillary aim of safeguarding the professional
tenets of the medical establishment.
Journal: Public Management Review
Pages: 417-436
Issue: 3
Volume: 18
Year: 2016
Month: 3
X-DOI: 10.1080/14719037.2014.985248
File-URL: http://hdl.handle.net/10.1080/14719037.2014.985248
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:417-436
Template-Type: ReDIF-Article 1.0
Author-Name: Nathan Favero
Author-X-Name-First: Nathan
Author-X-Name-Last: Favero
Author-Name: Amanda Rutherford
Author-X-Name-First: Amanda
Author-X-Name-Last: Rutherford
Title: For Better or worse: Organizational turnaround in New York City schools
Abstract:
The performance of public organizations has become a more salient issue as
the popularity of accountability policies has grown. Though organizations
are often defined as underperforming, little is known about the
effectiveness of various strategies commonly recommended for agency
turnaround. This study provides a large-N test of three common categories
of turnaround mechanisms -- retrenchment, repositioning, and
reorganization -- in nearly 300 failing New York City schools between 2008
and 2011. Models show that none of the three turnaround strategies appear
to be significantly associated with improvements in core organizational
performance from an administrative perspective, although repositioning
appears to improve client satisfaction.
Journal: Public Management Review
Pages: 437-455
Issue: 3
Volume: 18
Year: 2016
Month: 3
X-DOI: 10.1080/14719037.2014.999819
File-URL: http://hdl.handle.net/10.1080/14719037.2014.999819
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:437-455
Template-Type: ReDIF-Article 1.0
Author-Name: Eva Lieberherr
Author-X-Name-First: Eva
Author-X-Name-Last: Lieberherr
Title: Trade-offs and Synergies: Horizontalization and legitimacy in the Swiss wastewater sector
Abstract:
Recent public sector reforms have led to horizontalization, where public
service providers have increased autonomy from the state. Such changes
lead to queries about democratic responsiveness (input legitimacy),
democratic procedures and efficacy (throughput legitimacy) and
effectiveness (output legitimacy). The following question thus emerges:
how and why does horizontalization affect input, output and throughput
legitimacy? This inquiry is addressed by analysing two Swiss wastewater
service providers with differing degrees of horizontalization. The
analysis indicates that horizontalization leads to more synergies than
trade-offs between the legitimacy dimensions. Particularly, input and
throughput legitimacy can play a pivotal role in attaining
citizens’ acceptance.
Journal: Public Management Review
Pages: 456-478
Issue: 3
Volume: 18
Year: 2016
Month: 3
X-DOI: 10.1080/14719037.2015.1014397
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1014397
File-Format: text/html
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:3:p:456-478
Template-Type: ReDIF-Article 1.0
Author-Name: Anna Wiewiora
Author-X-Name-First: Anna
Author-X-Name-Last: Wiewiora
Author-Name: Robyn Keast
Author-X-Name-First: Robyn
Author-X-Name-Last: Keast
Author-Name: Kerry Brown
Author-X-Name-First: Kerry
Author-X-Name-Last: Brown
Title: Opportunities and Challenges in Engaging Citizens in the Co-Production of Infrastructure-Based Public Services in Australia
Abstract:
Research and practice have observed a shift towards service-oriented
approaches that depend on input from citizens as co-producers of services.
Yet in the delivery of public infrastructure the focus is still on
managing assets rather than services. Using a Policy Delphi approach, we
found that although experts advocate service-centric approaches guidelines
and policies lack a service-centric perspective. Findings revealed a range
of impediments to effective stakeholder involvement. The paper contributes
to co-production and new public governance literature and offers
directions for public infrastructure decision-makers to support and
reconnect disengaged government--citizen relations, and determine ways of
understanding optimal service outcomes.
Journal: Public Management Review
Pages: 483-507
Issue: 4
Volume: 18
Year: 2016
Month: 4
X-DOI: 10.1080/14719037.2014.999820
File-URL: http://hdl.handle.net/10.1080/14719037.2014.999820
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:483-507
Template-Type: ReDIF-Article 1.0
Author-Name: Markus Tepe
Author-X-Name-First: Markus
Author-X-Name-Last: Tepe
Title: In Public Servants We Trust?: A behavioural experiment on public service motivation and trust among students of public administration, business sciences and law
Abstract:
Using a laboratory experiment with monetary rewards to explore the effect
of self-reported public service motivation (PSM) on choosing to study
public administration and on trust behaviour reveals that students of
public administration behave more trusting and trustworthy than business
sciences and law students. Self-reported PSM is positively associated with
trust behaviour, but does not explain trust differences between the three
groups. This indicates that the normative orientation that underlies
self-reported PSM exerts a stronger influence on behaviour in a low-cost
decision than in a high-cost decision with long-term consequences such as
choosing a field of study.
Journal: Public Management Review
Pages: 508-538
Issue: 4
Volume: 18
Year: 2016
Month: 4
X-DOI: 10.1080/14719037.2015.1014396
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1014396
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:508-538
Template-Type: ReDIF-Article 1.0
Author-Name: Kelly Hall
Author-X-Name-First: Kelly
Author-X-Name-Last: Hall
Author-Name: Robin Miller
Author-X-Name-First: Robin
Author-X-Name-Last: Miller
Author-Name: Ross Millar
Author-X-Name-First: Ross
Author-X-Name-Last: Millar
Title: Public, Private or Neither? Analysing the publicness of health care social enterprises
Abstract:
Social enterprises have been actively encouraged to spin out of the
National Health Service (NHS) on the grounds that they can deliver more
innovative, cost-efficient and responsive services. This is arguably
achieved through a combination of the best of the public, third and
private sectors. This article explores this idea by bringing together
empirical data from interviews with NHS spin-outs and a framework of
‘publicness’. By focusing on NHS spin-outs, we look at what
happens to an organization’s publicness when it leaves the public
sector yet continues to deliver publicly funded services.
Journal: Public Management Review
Pages: 539-557
Issue: 4
Volume: 18
Year: 2016
Month: 4
X-DOI: 10.1080/14719037.2015.1014398
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1014398
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:539-557
Template-Type: ReDIF-Article 1.0
Author-Name: Rhys Andrews
Author-X-Name-First: Rhys
Author-X-Name-Last: Andrews
Author-Name: Valeria Guarneros-Meza
Author-X-Name-First: Valeria
Author-X-Name-Last: Guarneros-Meza
Author-Name: James Downe
Author-X-Name-First: James
Author-X-Name-Last: Downe
Title: Public Management Reforms and Social Cohesion in Europe: The view from the top
Abstract:
Drawing upon data from a survey of senior public managers in ten European
countries, we examine the relationship between public management reforms
and perceptions of social cohesion. We find a positive connection between
reforms which treat service users as customers and government openness
(outward-downward reforms), and managers’ perceptions of the civic
culture and social solidarity within their countries. However, for
reforms, such as privatization, with an outward-upward orientation, a
negative association with social solidarity is observed. The theoretical
and practical implications of our findings are discussed.
Journal: Public Management Review
Pages: 558-582
Issue: 4
Volume: 18
Year: 2016
Month: 4
X-DOI: 10.1080/14719037.2015.1014399
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1014399
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:558-582
Template-Type: ReDIF-Article 1.0
Author-Name: Carina Schott
Author-X-Name-First: Carina
Author-X-Name-Last: Schott
Author-Name: Daphne van Kleef
Author-X-Name-First: Daphne
Author-X-Name-Last: van Kleef
Author-Name: Mirko Noordegraaf
Author-X-Name-First: Mirko
Author-X-Name-Last: Noordegraaf
Title: Confused Professionals?: Capacities to cope with pressures on professional work
Abstract:
Public professionalism is increasingly subject to organizational and
societal pressures, which has led to ambiguity concerning its nature.
Professionals face conflicting situations due to potential clashes between
multifaceted professional, organizational, and societal factors. This
raises questions about how these factors affect professional work, how
professionals experience conflicts and how they cope. We investigate such
conflicts, confusion, and coping strategies in a group of veterinary
inspectors. Using semi-structured interviews, we analyse their work and
link the resulting insights to different perspectives on professionalism.
We show that workers experience conflicts as less stressful when they
accept organizational factors, or when they are able to enact a more
integrated set of professional/organizational work principles. We call
this organizing professionalism. We trace factors that hinder and favour
such organizing coping strategies.
Journal: Public Management Review
Pages: 583-610
Issue: 4
Volume: 18
Year: 2016
Month: 4
X-DOI: 10.1080/14719037.2015.1016094
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1016094
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:583-610
Template-Type: ReDIF-Article 1.0
Author-Name: Sjors Overman
Author-X-Name-First: Sjors
Author-X-Name-Last: Overman
Author-Name: Sandra van Thiel
Author-X-Name-First: Sandra
Author-X-Name-Last: van Thiel
Title: Agencification and Public Sector Performance: A systematic comparison in 20 countries
Abstract:
The increased establishment of semi-autonomous agencies in most countries
from the 1980s on has been justified by claims of expected improvement in
public sector performance. Empirical research to test these claims has
been scarce, based on single cases and showing mixed results. This study
tests these claims at the macro level in twenty countries using a range of
indicators and variables. Overall, we find a negative effect of
agencification on both public sector output and efficiency. This refutes
the economic claims about agencification.
Journal: Public Management Review
Pages: 611-635
Issue: 4
Volume: 18
Year: 2016
Month: 4
X-DOI: 10.1080/14719037.2015.1028973
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1028973
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:4:p:611-635
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen P Osborne
Author-X-Name-First: Stephen P
Author-X-Name-Last: Osborne
Author-Name: Zoe Radnor
Author-X-Name-First: Zoe
Author-X-Name-Last: Radnor
Author-Name: Kirsty Strokosch
Author-X-Name-First: Kirsty
Author-X-Name-Last: Strokosch
Title: Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment?
Abstract:
Co-production is currently one of cornerstones of public policy reform
across the globe. Inter alia, it is articulated as a
valuable route to public service reform and to the planning and delivery
of effective public services, a response to the democratic deficit and a
route to active citizenship and active communities, and as a means by
which to lever in additional resources to public service delivery. Despite
these varied roles, co-production is actually poorly formulated and has
become one of a series of ‘woolly-words’ in public policy.
This paper presents a conceptualization of co-production that is
theoretically rooted in both public management and service management
theory. It argues that this is a robust starting point for the evolution
of new research and knowledge about co-production and for the development
of evidence-based public policymaking and implementation.
Journal: Public Management Review
Pages: 639-653
Issue: 5
Volume: 18
Year: 2016
Month: 5
X-DOI: 10.1080/14719037.2015.1111927
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1111927
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:639-653
Template-Type: ReDIF-Article 1.0
Author-Name: Michelle Farr
Author-X-Name-First: Michelle
Author-X-Name-Last: Farr
Title: Co-Production and Value Co-Creation in Outcome-Based Contracting in Public Services
Abstract:
This paper contributes to theorizing and analysing different processes of
co-production and value co-creation within outcome-based contracting
(OBC). It investigates how different OBC mechanisms are implemented in
practice, and with what implications for public service users’
experiences and outcomes. Using realist synthesis techniques, the paper
analyses existing evaluations that focus on users’ experiences of
OBC in welfare-to-work services and a homelessness project. It highlights
how OBC can affect equality, effectiveness and innovation within public
services. The paper also exemplifies the importance of analysing how the
political and policy context of public services affects both service
pathways and their outcomes.
Journal: Public Management Review
Pages: 654-672
Issue: 5
Volume: 18
Year: 2016
Month: 5
X-DOI: 10.1080/14719037.2015.1111661
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1111661
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:654-672
Template-Type: ReDIF-Article 1.0
Author-Name: John Alford
Author-X-Name-First: John
Author-X-Name-Last: Alford
Title: Co-Production, Interdependence and Publicness: Extending public service-dominant logic
Abstract:
This article argues that while the idea of public service-dominant logic
(PSDL) has much to offer, there remains room to extend it. First, the
article fine-tunes the argument that co-production is unavoidable in
services management, by categorizing the different things co-producers
provide and analysing their interdependencies. Second, it seeks to account
for collectively consumed public value, which is
neglected in PSDL. Third, it recognizes that far from
‘delighting’ customers, many public services entail applying
the coercive authority of the state to those with whom they deal. The
article proposes a reconceptualization of the notion of ‘client
focus’.
Journal: Public Management Review
Pages: 673-691
Issue: 5
Volume: 18
Year: 2016
Month: 5
X-DOI: 10.1080/14719037.2015.1111659
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1111659
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:673-691
Template-Type: ReDIF-Article 1.0
Author-Name: Brian N. Williams
Author-X-Name-First: Brian N.
Author-X-Name-Last: Williams
Author-Name: Seong-Cheol Kang
Author-X-Name-First: Seong-Cheol
Author-X-Name-Last: Kang
Author-Name: Japera Johnson
Author-X-Name-First: Japera
Author-X-Name-Last: Johnson
Title: (Co)-Contamination as the Dark Side of Co-Production: Public value failures in co-production processes
Abstract:
Co-production is associated with the expanding role that citizens and
other third-party actors assume in the development and delivery of public
services. While there are benefits to co-production, there are also
challenges. This study draws from the marketing literature on value
co-destruction to describe the processes in co-production of public
services that can negatively affect public values from regular producers
and users. We refer to this public value failure as co-contamination. Two
case studies are used to explore some of the ‘dark sides’ of
co-production. Our analyses reveal the co-contaminating aspects of this
process and offer implications for public managers.
Journal: Public Management Review
Pages: 692-717
Issue: 5
Volume: 18
Year: 2016
Month: 5
X-DOI: 10.1080/14719037.2015.1111660
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1111660
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:692-717
Template-Type: ReDIF-Article 1.0
Author-Name: Jakob Trischler
Author-X-Name-First: Jakob
Author-X-Name-Last: Trischler
Author-Name: Donald Robert Scott
Author-X-Name-First: Donald Robert
Author-X-Name-Last: Scott
Title: Designing Public Services: The usefulness of three service design methods for identifying user experiences
Abstract:
This article examines the use of three service design methods in exploring
complex public service systems. The methods used were the persona
technique, mapping techniques in collaborative design workshops, and
observations supplemented by group discussions. In their application to a
university service, it was found that through their user-centred and
collaborative approach, the service design methods assisted in the
analysis of user experiences, including critical incidents, within the
service system. It was also identified that user co-production formed the
core of the service system and its processes, which highlights the need to
actively involve users in public service design projects.
Journal: Public Management Review
Pages: 718-739
Issue: 5
Volume: 18
Year: 2016
Month: 5
X-DOI: 10.1080/14719037.2015.1028017
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1028017
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:718-739
Template-Type: ReDIF-Article 1.0
Author-Name: Stephen T. T. Teo
Author-X-Name-First: Stephen T. T.
Author-X-Name-Last: Teo
Author-Name: David Pick
Author-X-Name-First: David
Author-X-Name-Last: Pick
Author-Name: Matthew Xerri
Author-X-Name-First: Matthew
Author-X-Name-Last: Xerri
Author-Name: Cameron Newton
Author-X-Name-First: Cameron
Author-X-Name-Last: Newton
Title: Person--Organization Fit and Public Service Motivation in the Context of Change
Abstract:
This study examines public sector change, motivation and
person--organization (P--O) fit in a stress context. The results provide
empirical evidence that change initiatives produce change-induced
stressors. However, change processes, including participation in change
decision-making and the provision of change information, increase public
service motivation, reduce change-induced stressors and ultimately improve
P--O fit and job satisfaction. The results also depict that, in the
context of change, public service motivation positively influences job
satisfaction, with this relationship partially mediated by P--O fit.
Implications for New Public Management and the importance of change
processes for reducing workplace stress are discussed.
Journal: Public Management Review
Pages: 740-762
Issue: 5
Volume: 18
Year: 2016
Month: 5
X-DOI: 10.1080/14719037.2015.1045016
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1045016
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:740-762
Template-Type: ReDIF-Article 1.0
Author-Name: Zachary W. Oberfield
Author-X-Name-First: Zachary W.
Author-X-Name-Last: Oberfield
Title: Why are Some Agencies Perceived as more Committed to Diversity than Others? An analysis of public-sector diversity climates
Abstract:
Positive diversity climates are associated with an array of benefits for
public organizations. However, it is not clear why some agencies are
perceived as more committed to diversity than others. This paper
hypothesizes about how group and management characteristics, social
identities, and procedural justice may shape perceptions of diversity
climate. It then tests these expectations using cross-sectional data drawn
from the US federal workforce. It shows that employees’ social
identities and perceptions of procedural justice were strong predictors of
perceptions of diversity climate. There was less evidence that the
representativeness of management and personnel diversity were related to
diversity climate.
Journal: Public Management Review
Pages: 763-790
Issue: 5
Volume: 18
Year: 2016
Month: 5
X-DOI: 10.1080/14719037.2015.1045017
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1045017
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:5:p:763-790
Template-Type: ReDIF-Article 1.0
Author-Name: Jesse W. Campbell
Author-X-Name-First: Jesse W.
Author-X-Name-Last: Campbell
Author-Name: Hyunkuk Lee
Author-X-Name-First: Hyunkuk
Author-X-Name-Last: Lee
Author-Name: Tobin Im
Author-X-Name-First: Tobin
Author-X-Name-Last: Im
Title: At the Expense of others: Altruistic helping behaviour, performance management and transformational leadership
Abstract:
This article explores the influence of performance management (PM) and
transformational leadership (TL) on altruistic helping behaviour (AHB). We
argue that PM and TL provide alternative value frameworks against which
employees will evaluate costs associated with AHB, and that consequently
their influence may be interdependent. The results of regression analysis
suggest that TL exerts a stronger influence on AHB in organizations that
also have strong PM-based human resource systems, and that PM’s
negative effects are stronger when leadership is weak. We conclude that
leadership may be an important factor in determining whether public
organizations can reap the benefits of PM.
Journal: Public Management Review
Pages: 795-818
Issue: 6
Volume: 18
Year: 2016
Month: 7
X-DOI: 10.1080/14719037.2015.1045018
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1045018
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:795-818
Template-Type: ReDIF-Article 1.0
Author-Name: Carey Doberstein
Author-X-Name-First: Carey
Author-X-Name-Last: Doberstein
Title: Designing Collaborative Governance Decision-Making in Search of a ‘Collaborative Advantage’
Abstract:
Collaborative governance institutions consisting of government and civil
society actors often emerge to solve complex policy problems. Yet decades
of research on collaborative governance has found that realizing the
‘collaborative advantage’ is often very difficult given the
multitude of actors, organizations and interests to be managed. This
article deploys a participant observation approach that also harnesses
data from a natural experiment in collaborative governance for
homelessness policy in Vancouver, Canada, to reveal the distinct
collaborative advantage produced in terms of policy, using empirical
decision data and counterfactual analysis. The data reveal that nearly 50
per cent of the policy decisions made in the collaborative institution
would not be made in the alternative scenario of unilateral bureaucratic
control. The collaborative advantage realized in this governance
institution that is premised on horizontality, deliberation and diversity
is the result of a series of small interventions and the strategic
deployment of rules devised by the bureaucratic metagovernor in charge of
steering the governance collaboration.
Journal: Public Management Review
Pages: 819-841
Issue: 6
Volume: 18
Year: 2016
Month: 7
X-DOI: 10.1080/14719037.2015.1045019
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1045019
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:819-841
Template-Type: ReDIF-Article 1.0
Author-Name: Joris Van der Voet
Author-X-Name-First: Joris
Author-X-Name-Last: Van der Voet
Author-Name: Ben S. Kuipers
Author-X-Name-First: Ben S.
Author-X-Name-Last: Kuipers
Author-Name: Sandra Groeneveld
Author-X-Name-First: Sandra
Author-X-Name-Last: Groeneveld
Title: Implementing Change in Public Organizations: The relationship between leadership and affective commitment to change in a public sector context
Abstract:
We propose and test a theoretical framework concerning the relationship
between transformational leadership behaviour and affective commitment to
change in a public sector context. We apply change management theory to
explain how direct supervisors contribute to processes of organizational
change, thereby increasing affective commitment to change among employees.
While the change leadership literature emphasizes the role of executive
managers during change, we conclude that the transformational leadership
behaviour of direct supervisors is an important contribution to the
successful implementation of change. Furthermore, the results show how the
specific context of public organizations determines the transformational
leadership behaviour of direct supervisors.
Journal: Public Management Review
Pages: 842-865
Issue: 6
Volume: 18
Year: 2016
Month: 7
X-DOI: 10.1080/14719037.2015.1045020
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1045020
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:842-865
Template-Type: ReDIF-Article 1.0
Author-Name: Nuno Ferreira da Cruz
Author-X-Name-First: Nuno Ferreira
Author-X-Name-Last: da Cruz
Author-Name: António F. Tavares
Author-X-Name-First: António F.
Author-X-Name-Last: Tavares
Author-Name: Rui Cunha Marques
Author-X-Name-First: Rui Cunha
Author-X-Name-Last: Marques
Author-Name: Susana Jorge
Author-X-Name-First: Susana
Author-X-Name-Last: Jorge
Author-Name: Luís de Sousa
Author-X-Name-First: Luís
Author-X-Name-Last: de Sousa
Title: Measuring Local Government Transparency
Abstract:
Despite the importance of government transparency to promote
accountability and prevent maladministration, empirical research has
failed to produce proper tools to assess and compare government
transparency practices. Most contributions to the topic do not address it
from a stakeholder’s perspective, particularly in selecting the
indicators to include in transparency indexes. This paper contributes to
the debate by developing a municipal transparency index based on
information available on local government official websites. The
methodological approach borrows insights from the decision analysis
literature to structure the index through a participatory process. An
application to the Portuguese local government setting is briefly
discussed.
Journal: Public Management Review
Pages: 866-893
Issue: 6
Volume: 18
Year: 2016
Month: 7
X-DOI: 10.1080/14719037.2015.1051572
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051572
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:866-893
Template-Type: ReDIF-Article 1.0
Author-Name: Sebastian Desmidt
Author-X-Name-First: Sebastian
Author-X-Name-Last: Desmidt
Title: The Relevance of Mission Statements: Analysing the antecedents of perceived message quality and its relationship to employee mission engagement
Abstract:
Although mission statements are deemed effective tools for communicating
the goals of public organizations, there is a dearth of research examining
how employees perceive mission statements and their effect. Data from
1,418 employees of a Belgian public organization indicate that although
perceived mission statement quality and employee mission engagement are
positively related, individual acceptance of the mission statement varies
within the analysed organization and can be, partially, explained by
cognitions and attributes of the message receiver (hierarchical position,
perceived self-efficacy and person--organization fit), and employee
cognitions regarding the message sender (behavioural integrity) and the
message (mission ambiguity).
Journal: Public Management Review
Pages: 894-917
Issue: 6
Volume: 18
Year: 2016
Month: 7
X-DOI: 10.1080/14719037.2015.1051573
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051573
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:894-917
Template-Type: ReDIF-Article 1.0
Author-Name: Claudia N. Avellaneda
Author-X-Name-First: Claudia N.
Author-X-Name-Last: Avellaneda
Title: Government Performance and Chief Executives’ Intangible Assets: Motives, Networking, and/or Capacity?
Abstract:
This study explores the impact of chief executives’ intangible
assets -- motives, capacity and networks -- on government performance.
Three main hypotheses suggesting a direct relationship between these
assets and performance are tested using data from municipalities in El
Salvador, where the chief executive is the elected mayor. The research
involved an in-field survey of 135 Salvadorian mayors (out of 262) and
data collected from national agencies, focusing on two dimensions of
municipal performance: service delivery (electricity and running water)
and expansion of revenue (with national grants). After controlling for
municipal and constituent-level factors, findings indicate that the chief
executive’s capacity (specifically mayoral expertise) is positively
correlated to municipal delivery of electricity and running water;
intrinsic motivation is linked to expansion of water services; and
municipalities whose chief executives are nationally networked tend to
receive more grant monies. This study contributes to the literature on
government performance by assessing the role of chief executives’
intangible assets in the developing context of a relatively newly
established democracy in Latin America.
Journal: Public Management Review
Pages: 918-947
Issue: 6
Volume: 18
Year: 2016
Month: 7
X-DOI: 10.1080/14719037.2015.1051574
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051574
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:6:p:918-947
Template-Type: ReDIF-Article 1.0
Author-Name: Jitske van Popering-Verkerk
Author-X-Name-First: Jitske
Author-X-Name-Last: van Popering-Verkerk
Author-Name: Arwin van Buuren
Author-X-Name-First: Arwin
Author-X-Name-Last: van Buuren
Title: Decision-Making Patterns in Multilevel Governance: The contribution of informal and procedural interactions to significant multilevel decisions
Abstract:
To come to decisions in a multilevel setting, informal as well as
procedural interactions are of importance. In this paper, we explored in a
case study the decision-making patterns between informal interactions and
procedural interactions, and the significance of the decisions resulting
from different patterns.We discovered five patterns of multilevel
decision-making: top-down processes, bottom-up processes, collaborative
decision-making, synchronization by procedures, and synchronization by
interactions. We conclude that these patterns do have different results.
Top-down and bottom-up processes often result in mutually extinguishing
decisions, whereas the other patterns can result into decisions that
matter, depending on the relationships between levels.
Journal: Public Management Review
Pages: 951-971
Issue: 7
Volume: 18
Year: 2016
Month: 8
X-DOI: 10.1080/14719037.2015.1028974
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1028974
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:951-971
Template-Type: ReDIF-Article 1.0
Author-Name: Michael R. Ford
Author-X-Name-First: Michael R.
Author-X-Name-Last: Ford
Author-Name: Douglas M. Ihrke
Author-X-Name-First: Douglas M.
Author-X-Name-Last: Ihrke
Title: Comparing Nonprofit Charter and Traditional Public School Board Member Perceptions of the Public, Conflict, and Financial Responsibility: Is there a difference and does it matter?
Abstract:
In this paper, survey data collected from nonprofit charter school board
and elected public school board members in Minnesota is used to test three
hypotheses relating to theories of New Public Management, democratic
governance, and small group dynamics. We find that nonprofit charter
school board members perceive lower levels of conflict, place less
priority on the general public, and perceive a higher degree of governance
responsibly in the area of financial management, than elected board
members. We conclude that the increased use of nonprofit charter schools
has potentially substantial implications on accountability and
effectiveness in the delivery of public education.
Journal: Public Management Review
Pages: 972-992
Issue: 7
Volume: 18
Year: 2016
Month: 8
X-DOI: 10.1080/14719037.2015.1028975
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1028975
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:972-992
Template-Type: ReDIF-Article 1.0
Author-Name: Suzanne Young
Author-X-Name-First: Suzanne
Author-X-Name-Last: Young
Author-Name: Swati Nagpal
Author-X-Name-First: Swati
Author-X-Name-Last: Nagpal
Author-Name: Carol A. Adams
Author-X-Name-First: Carol A.
Author-X-Name-Last: Adams
Title: Sustainable Procurement in Australian and UK Universities
Abstract:
Sustainable procurement is a growing phenomenon and a key component of
organizations’ corporate responsibility and sustainability
strategy. The focus of this paper is sustainable procurement (SP) at
universities in Australia and the United Kingdom. The study identifies a
dearth of academic research into SP at universities and presents
actionable insights gained from practitioners. Results from qualitative
data collected from Australian and UK universities highlight the continued
dominance of price in procurement decisions and the practical challenges
faced in changing the status quo both internal and external to the
university. Implications for theory, research and policy are also
presented.
Journal: Public Management Review
Pages: 993-1016
Issue: 7
Volume: 18
Year: 2016
Month: 8
X-DOI: 10.1080/14719037.2015.1051575
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051575
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:993-1016
Template-Type: ReDIF-Article 1.0
Author-Name: Said Elbanna
Author-X-Name-First: Said
Author-X-Name-Last: Elbanna
Author-Name: Rhys Andrews
Author-X-Name-First: Rhys
Author-X-Name-Last: Andrews
Author-Name: Raili Pollanen
Author-X-Name-First: Raili
Author-X-Name-Last: Pollanen
Title: Strategic Planning and Implementation Success in Public Service Organizations: Evidence from Canada
Abstract:
In this article, we examine the role that formal strategic planning plays
in determining the success of strategy implementation in a set of more
than 150 public service organizations from Canada. We also analyse the
mediating effects of managerial involvement in strategic planning and the
moderating effects of stakeholder uncertainty on the
planning-implementation relationship. A structured online questionnaire
was used to collect the data. Our findings suggest that formal strategic
planning has a strong positive relationship with implementation, which,
though mediated by managerial involvement, becomes even more salient in
the face of stakeholder uncertainty. Several implications of these
findings are discussed.
Journal: Public Management Review
Pages: 1017-1042
Issue: 7
Volume: 18
Year: 2016
Month: 8
X-DOI: 10.1080/14719037.2015.1051576
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051576
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:1017-1042
Template-Type: ReDIF-Article 1.0
Author-Name: Tom Overmans
Author-X-Name-First: Tom
Author-X-Name-Last: Overmans
Author-Name: Klaus-Peter Timm-Arnold
Author-X-Name-First: Klaus-Peter
Author-X-Name-Last: Timm-Arnold
Title: Managing Austerity: Comparing municipal austerity plans in the Netherlands and North Rhine-Westphalia
Abstract:
This article attempts to clarify the relationships between the
politico-administrative system and responses to austerity by comparing
municipal austerity plans in the Netherlands and North Rhine-Westphalia
(NRW). Although austerity is a major topic in both states, the approaches
differ. In our sample, Dutch municipalities have used the crisis as an
opportunity to realize reforms, whereas NRW municipalities have regarded
the challenge as a temporary issue and chosen fiscal discipline and
stability. Although municipalities seem to deploy similar measures, an
in-depth analysis of austerity plans illustrates a wider variety in chosen
responses. This variety is shaped by financial autonomy and administrative
culture.
Journal: Public Management Review
Pages: 1043-1062
Issue: 7
Volume: 18
Year: 2016
Month: 8
X-DOI: 10.1080/14719037.2015.1051577
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1051577
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:1043-1062
Template-Type: ReDIF-Article 1.0
Author-Name: José Nederhand
Author-X-Name-First: José
Author-X-Name-Last: Nederhand
Author-Name: Victor Bekkers
Author-X-Name-First: Victor
Author-X-Name-Last: Bekkers
Author-Name: William Voorberg
Author-X-Name-First: William
Author-X-Name-Last: Voorberg
Title: Self-Organization and the Role of Government: How and why does self-organization evolve in the shadow of hierarchy?
Abstract:
Self-organization is a concept that is often used to legitimize a
government’s retreat from sectors in which it has traditionally
played a vital role. In this article, we analyse how the emergence of new
welfare services is mutually shaped by factors that stimulate
self-organization among citizens and by meta-governing interventions by
local governments. Self-organization seems to takes place in the shadow of
a government hierarchy: either a fear-based one or a benevolent one.
Boundary spanners play an important role in establishing these new
arrangements, thereby making use of, and developing, trustworthy
relationships between citizen groups and government.
Journal: Public Management Review
Pages: 1063-1084
Issue: 7
Volume: 18
Year: 2016
Month: 8
X-DOI: 10.1080/14719037.2015.1066417
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1066417
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:1063-1084
Template-Type: ReDIF-Article 1.0
Author-Name: Nadine van Engen
Author-X-Name-First: Nadine
Author-X-Name-Last: van Engen
Author-Name: Lars Tummers
Author-X-Name-First: Lars
Author-X-Name-Last: Tummers
Author-Name: Victor Bekkers
Author-X-Name-First: Victor
Author-X-Name-Last: Bekkers
Author-Name: Bram Steijn
Author-X-Name-First: Bram
Author-X-Name-Last: Steijn
Title: Bringing History In: Policy accumulation and general policy alienation
Abstract:
Research mainly looked at problems public professionals have with specific
policy programmes. However, policies are not developed in a vacuum. Public
professionals are often confronted with (a series of) policy changes,
intended to refine, replace or complement other policies. This policy
accumulation results in professionals having a certain predisposition
towards policies in general. To conceptualize this predisposition, we
introduce the term general policy alienation. We investigate whether the
earlier developed policy alienation scale can be adapted to measure
general policy alienation. Our analyses show that the scale performs
satisfactorily. Theoretical relevance, as well as directions for practical
applications are discussed.
Journal: Public Management Review
Pages: 1085-1106
Issue: 7
Volume: 18
Year: 2016
Month: 8
X-DOI: 10.1080/14719037.2015.1088568
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1088568
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:7:p:1085-1106
Template-Type: ReDIF-Article 1.0
Author-Name: M. Noordegraaf
Author-X-Name-First: M.
Author-X-Name-Last: Noordegraaf
Author-Name: M. M. E. Schneider
Author-X-Name-First: M. M. E.
Author-X-Name-Last: Schneider
Author-Name: E. L. J. Van Rensen
Author-X-Name-First: E. L. J.
Author-X-Name-Last: Van Rensen
Author-Name: J. P. P. E. F. Boselie
Author-X-Name-First: J. P. P. E. F.
Author-X-Name-Last: Boselie
Title: Cultural Complementarity: Reshaping professional and organizational logics in developing frontline medical leadership
Abstract:
With the rise of clinical management, new skills of medical doctors stand
out, including leadership skills. Medical doctors organize medical work
and improve patient care. The training of frontline leadership skills,
however, is weakly developed in residency programmes. Medical professional
cultures tend to resist organizational techniques and values. This paper
analyses cultural interventions in health-care organizations, aimed at
overcoming ‘clashes’ between professional and organizational
logics in frontline domains. These interventions do not work against, but
‘use’ professional traditions, styles and customs as
cultural resources. We use one particular project to illustrate this, a
project in which internal medicine residents are invited to join quality
improvement sessions, during which they identify critical (organizational)
experiences with care provision and realize change. We show how residents
feel enabled to establish results and cooperate with other professionals.
We also show how this project links organizational responsibilities and
medical professionalism -- how complementarity (instead of conflict) is
established. This is done in practical ways, which commit instead of
alienate medical professionals.
Journal: Public Management Review
Pages: 1111-1137
Issue: 8
Volume: 18
Year: 2016
Month: 9
X-DOI: 10.1080/14719037.2015.1066416
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1066416
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1111-1137
Template-Type: ReDIF-Article 1.0
Author-Name: Sheila Ellwood
Author-X-Name-First: Sheila
Author-X-Name-Last: Ellwood
Author-Name: Javier Garcia-Lacalle
Author-X-Name-First: Javier
Author-X-Name-Last: Garcia-Lacalle
Title: Examining Audit Committees in the Corporate Governance of Public Bodies
Abstract:
Public bodies have adopted corporate governance regimes from the private
sector assuming that accountability and performance will be improved. This
paper analyses audit committees in a local public body context, NHS
foundation trusts (FTs). Audit committees play a key role in enhancing
governance. FTs follow the recommendations made by Monitor, their
independent regulator. FTs, however, appear to adapt the role of the audit
committee to meet the accountability needs of the wider stakeholders of
public hospitals. Audit committees assure (vertical) financial
accountability, and also provide assurance along horizontal lines of
accountability to local communities, professional bodies and other
stakeholders.
Journal: Public Management Review
Pages: 1138-1162
Issue: 8
Volume: 18
Year: 2016
Month: 9
X-DOI: 10.1080/14719037.2015.1088566
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1088566
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1138-1162
Template-Type: ReDIF-Article 1.0
Author-Name: Steffie Lucidarme
Author-X-Name-First: Steffie
Author-X-Name-Last: Lucidarme
Author-Name: Greet Cardon
Author-X-Name-First: Greet
Author-X-Name-Last: Cardon
Author-Name: Annick Willem
Author-X-Name-First: Annick
Author-X-Name-Last: Willem
Title: A Comparative Study of Health Promotion Networks: Configurations of determinants for network effectiveness
Abstract:
Collaborative public networks have become increasingly important as policy
tools to address complex social and health problems. However, despite the
broad literature on network effectiveness, there is still insufficient
insight into the different determinants of whole network effectiveness,
and particularly on how these determinants are related. Based on an
empirical comparison of 13 mature networks, this study identified
potential environment, structural, and management determinants. Moreover,
configurations of the identified determinants leading to network
effectiveness were generated using configurational comparative methods. We
gained insights into how configurations of determinants impacted network
effectiveness and found a dominance of structural and managerial
determinants.
Journal: Public Management Review
Pages: 1163-1217
Issue: 8
Volume: 18
Year: 2016
Month: 9
X-DOI: 10.1080/14719037.2015.1088567
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1088567
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1163-1217
Template-Type: ReDIF-Article 1.0
Author-Name: Ahmed Mohammed Sayed Mostafa
Author-X-Name-First: Ahmed Mohammed Sayed
Author-X-Name-Last: Mostafa
Title: High-Performance HR Practices, Work Stress and Quit Intentions in the Public Health Sector: Does person--organization fit matter?
Abstract:
Drawing on the attraction--selection--attrition (ASA) framework, this
paper examines a mechanism, namely person--organization (P--O) fit,
through which high-performance HR practices (HPHRPs) affect two negative
employee outcomes: work-related stress and quit intentions. Using a sample
of Egyptian public health sector workers, a mediation model is tested
empirically using structural equation modelling. The study results show
that HPHRPs positively affected P--O fit, which in turn had significant
negative associations with work stress and quit intentions. P--O fit also
explained a high proportion of mediation in the relationship between HPHRP
and both outcomes.
Journal: Public Management Review
Pages: 1218-1237
Issue: 8
Volume: 18
Year: 2016
Month: 9
X-DOI: 10.1080/14719037.2015.1100319
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1100319
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1218-1237
Template-Type: ReDIF-Article 1.0
Author-Name: Sjors Overman
Author-X-Name-First: Sjors
Author-X-Name-Last: Overman
Title: Great Expectations of Public Service Delegation: A systematic review
Abstract:
Politicians use a variety of expectations to justify the delegation of
public services to public, semi-public or private organizations. This
article reveals expectations of delegation, as well as its correlates.
Empirical evidence is drawn from a systematic review of 250 peer-reviewed
articles published in leading public administration journals between 2000
and 2012. This study identifies a discourse with three main categories of
justifications: scientists and practitioners expect economic, political,
and organizational benefits. The effects associated with delegation are
not in line with these expectations. Delegation has inconsistent
correlations to outcomes when governments maintain a role in service
delivery. Complete privatization is associated with negative outcomes.
These results have important implications for the study and practice of
delegation.
Journal: Public Management Review
Pages: 1238-1262
Issue: 8
Volume: 18
Year: 2016
Month: 9
X-DOI: 10.1080/14719037.2015.1103891
File-URL: http://hdl.handle.net/10.1080/14719037.2015.1103891
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Handle: RePEc:taf:pubmgr:v:18:y:2016:i:8:p:1238-1262