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Chatsworth. Palace of the Peaks. 

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300 rooms. 

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35,000 acres. 

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62 farms 

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and three villages. 

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Living here, we tend to forget how big it is, 

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and it seems strange that it should just be for one couple. 

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For more than four-and-a-half centuries, 

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Chatsworth has been owned by one family. 

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We've got a Duke and we've got a Duke's son 

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and the Duke's grandson, so we've got the next two lined up. 

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A line now led by the 12th Duke of Devonshire and his wife, 

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the Duchess. 

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These days, Chatsworth is a major commercial venture. 

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Here they come. 

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A yearly show... 

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Hello, would you like champagne? 

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..bigger than any theatre production, 

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with a backstage team of 700 just to keep it running. 

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If I see the Duke and Duchess coming, I go round and go, "nee-noh..." 

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Like that, you see, and they know what I'm on about. 

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Stand by your beds is what it is. 

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I've met the Duke and Duchess once. 

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I thought you had to bow and things like that, the first time, 

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- I was standing like this. 
- HE LAUGHS 

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People who come, they either leave the next day, 

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or they stay for the rest of their lives. 

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Absolutely. 

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Centre stage is the house. 

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- Morning, Duchess, morning, Duke. 
- Morning, Duke, morning, Duchess. 

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From public displays... 

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It's not really "don't do that ever again," 

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it's just be careful what you're obscuring. 

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..to private views. 

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I love going round the back. 

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We all like polishing his bottom. 

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It's an unfolding drama where everyone has a role to play. 

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You've messed it all up, Mister. 

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This is a year in the life of Chatsworth. 

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Derbyshire in winter. Chatsworth is closed. 

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Opening week, in the middle of March, 

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it always is a bit of a deadline, 

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because the so-called quiet period when we're not open, 

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from just before Christmas, that is much the busiest time. 

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Everything is frenetic. 

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They call it the deep clean. 

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And everything must be done and dusted 

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before the curtain goes up on the new season. 

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With 100 rooms to get ready, 

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it's tough work for the Duke's 20-strong housekeeping team. 

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You go first. 

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In the winter clean, things get moved all the time, 

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because it's the only time of year when we can get things out of the way 

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cos there's no public coming through, and one slip... Ooh, it doesn't bear thinking about! 

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Ooh! 

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And there are specialists. 

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A textile department to prepare carpets, furnishings and drapes. 

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I'm pretty tired, but actually, it's the adrenaline, you get going, 

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and, you know... 

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It's not for ever, 

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so the adrenaline gets pumping and you just get through it. 

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To preserve the 1,250 works of art, much of it priceless, 

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the Duke has a team of expert curators. 

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When you think you've got everything sorted, 

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and then suddenly realise you've got other little bits to do, 

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that's when you start to panic slightly. 

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But not too much when you're handling this! 

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SHE LAUGHS 

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And Chatsworth has one of Britain's biggest private libraries. 

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There's an ongoing thing with cleaning books, 

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we've got 17,500 in here and in the ante-library, 

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and they all get taken off the shelves and dusted. 

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How's it going, Jan? 

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- Must have done quite a few. 
- I think I'm on 1650. 

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SHE LAUGHS 

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Outside. 

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Sprucing up 105 acres of world-famous gardens 

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is the midwinter challenge for the Duke's 21 gardeners. 

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So you're more than halfway now, I was just working it out. 

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- We won't get it finished today. 
- No. 

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Brilliant what you're doing, thank you very, very much. 

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And it will be really appreciated, I'm sure. 

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We just keep plodding along, all the paths should be re-gravelled, 

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everything else is in place, all the signs, all the benches are up. 

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Whether I feel the pressure or not... HE CHUCKLES 

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It still has to be done, and we just do it. 

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There's enough stone, brickwork, timber and glass 

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to keep 17 housemen busy every day of the year. 

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We've got to get these jobs done before Sunday, 

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- or else we get shouted at. 
- HE LAUGHS 

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All to put on a show for Chatsworth's 700,000 visitors. 

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And topping the bill is the grand dining room. 

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This year, the table setting will recall an historic moment 

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in Chatsworth's history. 

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Well, we are just laying the table ready for the new season, 

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which opens next weekend, and we've come in on a Sunday to do it 

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because it's a bit quieter. 

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We are doing a setting 

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which is based on Queen Victoria's visit in 1843. 

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There's quite a lot of silver going out. 

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It was in December that year when 37 guests, 

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including the Duke of Wellington and Lord Palmerston, 

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joined the Queen and Prince Albert for a weekend at Chatsworth. 

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There's a report in the illustrated London News about her visit, 

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which describes how the table looked, 

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so we know what pieces were on. 

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36. 

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A foot. 

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Her Majesty, Prince Albert and Lady Louisa Cavendish and Lord Melbourne 

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sat on the right of His Grace in the centre of the table. 

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Being faced by the Duke of Wellington and the Duke and Duchess of Buccleuch. 

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'So fingers crossed it'll all fit.' 

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'It just feels really uncomfortable,' 

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if you don't get the distances sort of equal, it's just, you look at it 

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and it just makes you feel very uncomfortable for some reason. 

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Either that or we're just fussy curators, I don't know which. 

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- SHE LAUGHS 
- Probably the latter. 

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I've been cleaning this silver for about three weeks. 

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It's therapeutic, in a way. 

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You can clean one piece and compare it to the other piece 

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that hasn't been cleaned for a year or whatever, 

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and it just looks really nice. 

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So what we're setting up for is we've got the soup, 

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and then the fish course, and then the meat course, 

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and then salad, but the forks go this way down, 

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because originally, if you had very lacy cuffs around your sleeves, 

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sort of like in the 18th century, obviously the laces catch on that, 

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so that's why we've got forks with the tines, sort of, face down. 

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We all joke that by the end of winter, 

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you're fitter than you were at the beginning 

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because there's so much to do. 

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Just that difference between the burnished silver, 

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that's sort of really shiny, and then the more matte silver as well, 

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and they comment about it even in the newspapers at the time, in 1843. 

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I just feel, to sort of see it close up, with the daylight on it, 

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it's just, just beautiful. 

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So I've probably stripped and laid this table 

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about 20 times over the years, 

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I'm sort of getting professional at this now. 

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HE LAUGHS 

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Spot on. 

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- Phew! 
- SHE LAUGHS > 

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It's amazing, things always take longer than you think! 

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Especially in a house like this. 

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Well, it's exciting, there's always an awful lot to do, 

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but you've seen how hard everybody is working, so, you know, it's always, 

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like any deadline, one always longs for another day, 

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but then people have been wonderful, 

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and they've come in on the weekend and worked in the evenings, 

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and, you know, we're very lucky, they're very dedicated. 

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A dedication that late winter in Derbyshire can test to the limit. 

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THUNDER RUMBLES 

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Good morning. Today, we're litter picking. 

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It's raining outside, 

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but it's the estate combined litter picking day, which we do annually. 

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So there's lots of teams going out around the estate, 

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but it's absolutely a huge feat, 

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because actually it's miles and miles and miles, 

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so I think we're probably covering about a nine-mile-square radius. 

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Who's hiding? 

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LAUGHTER 

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Despite the drizzle, when it comes to picking up litter, 

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even the Duke and Duchess join in. 

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One, two, three. 

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LAUGHTER 

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- We're walking, we're walking. 
- From here? 
- We're picking, yeah. 

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Anybody who wants to can volunteer 

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to do an hour-and-a-half or two hours, 

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picking up litter on the roads 

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and the public footpath through the estate. 

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You mustn't keep chatting like that. 

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- Well... 
- You're meant to be looking down the edge. 

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'I think of this place, completely inaccurately,' 

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as a private house in a private garden. 

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And I am told, and I believe it because it suits me, 

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that that is what our visitors want. 

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What do we do with this? 

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Ooh! 

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'I think I was more bothered with growing up 

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'than worrying about who was going to look after this place when I was a child. 

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'I don't think I had any concept of that, it was just something... It was where we lived.' 

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'Historically, a duke was like any other hereditary peer, 

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'and they have the right to, and usually did, 

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'sit in the House of Lords. 

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'Quite rightly, the Blair government abolished the right 

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'for hereditary peers, and so I have no political role as a right. 

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'And I'm delighted,' 

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because I wouldn't be any good at all at that. 

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I think that had been in there for quite a long time, it was, 

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sort of, almost buried treasure. 

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Huh. 

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'But what we do now, my wife and I, are like the equivalent of the, 

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'sort of, executive chairman and chairwoman.' 

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I haven't actually ever found anything very interesting at all. 

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No fivers yet. 

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The good thing that comes out of this, 

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we've all got our patches where we obviously litter pick, 

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and then two weeks later, when you drive past it and see this litter, 

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you go, "Oh, the cheeky buggers." 

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Come out, you little bugger. 

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The minute this bag goes in the skip, I'm back to work, so... 

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Everybody else will be going for a shower 

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and making sure they smell nice, but I don't care. 

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I think it's better than last year, don't you? 

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I think there was more than last year. 

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- They... 
- Really? 
- Yeah. 

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But it's worth doing, I think. 

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From do-it-yourself rubbish collection 

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to a £14 million facelift. 

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This year, Chatsworth is getting a major makeover. 

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And for a 21st-century duke, some armour. 

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A plastic hard hat. 

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- Do you want me to go in front so I can just... 
- No, no, I'll be all right, if I'm not, I'll stop. 

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Thank you, Tom. 

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The place was beginning to fall to bits. 

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A piece quite nearly killed my great grandmother before the war, 

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so bits have been falling off for a long time, 

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and we didn't want to spend the rest of our lives in these. 

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Sunday, 13th March. 

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Opening day. 

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Great. 

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No, he's not, I'm afraid. OK, thanks, bye. 

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It's all a little bit fraught today, 

224
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so I'm going to see if I can find some keys. 

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Keys have been Christine Robinson's life for 36 years. 

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While only a third of the house is open to visitors, 

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there's still 100 rooms to unlock every day. 

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For 29 years before the current duke took over, 

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Christine worked for his parents. 

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We wondered, we've moved the two candelabra, 

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we've moved one of them onto the table at the end, your Grace, and we've moved... 

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- That's not in the middle, Christine, is it? Not quite. 
- I don't think it is, quite, no, it isn't. 

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I have a recurring nightmare before house opening, 

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that I'm going round with my bunch of keys, and I get overtaken by the visitors. 

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I know this is because I'm terrified the house isn't going to be open on time. 

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Whoo! 

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That's OK. 

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It's quite terrifying, really. 

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But it's a wonderful incentive to crack on and get it ready. 

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I keep threatening to get a pedometer. 

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Only I think it would terrify us if we realised just how far we walked. 

242
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This should all be all right, 

243
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because I came through here and dusted it this morning, 

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so if I find any dust through here, then it's me that's left it. 

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As head housekeeper, and an old hand, it's all routine. 

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But not for newcomers. 

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Aaaah! 

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Staff. 

249
00:12:46,760 --> 00:12:49,760
You've got to love them, haven't you? 

250
00:12:49,760 --> 00:12:51,720
- PHONE RINGS 
- Yeah, I've got you. 

251
00:12:51,720 --> 00:12:54,160
Good morning, Heather speaking. 

252
00:12:54,160 --> 00:12:58,840
24-year-old local girl Heather first visited Chatsworth as a baby. 

253
00:12:58,840 --> 00:13:01,600
In a slightly panicky stage until we're opened... 

254
00:13:01,600 --> 00:13:03,320
After working for the National Trust, 

255
00:13:03,320 --> 00:13:06,680
she's on trial in her dream job, head guide. 

256
00:13:06,680 --> 00:13:09,280
So I'm the first female head guide, which is quite, I think, 

257
00:13:09,280 --> 00:13:12,600
new to them, I think some struggled at the start, 

258
00:13:12,600 --> 00:13:14,000
but they're fine with that now. 

259
00:13:14,000 --> 00:13:16,240
There's just loads to do. 

260
00:13:16,240 --> 00:13:17,840
But I like that, it keeps you busy. 

261
00:13:17,840 --> 00:13:21,800
I've only got three more months left of my probation, 

262
00:13:21,800 --> 00:13:25,200
then we'll see if they still want me. 

263
00:13:25,200 --> 00:13:29,120
Whether Heather is the right long-term fit for Chatsworth 

264
00:13:29,120 --> 00:13:32,320
will be decided by her boss, Christine. 

265
00:13:32,320 --> 00:13:34,280
When the six months is up, there's... 

266
00:13:34,280 --> 00:13:36,440
A letter comes through from HR 

267
00:13:36,440 --> 00:13:40,480
to say that they have successfully completed their six-month probationary period, 

268
00:13:40,480 --> 00:13:42,880
and then they are a fully-fledged member of the team. 

269
00:13:42,880 --> 00:13:46,720
Sadly, if things don't work out, they get a different sort of letter, 

270
00:13:46,720 --> 00:13:48,600
which terminates their employment. 

271
00:13:48,600 --> 00:13:51,240
So we're off now to do the briefing. 

272
00:13:53,040 --> 00:13:56,000
They used to have them up in the mess room, 

273
00:13:56,000 --> 00:14:00,160
but I've moved them down here, so that we can start work straightaway. 

274
00:14:00,160 --> 00:14:03,200
And who wouldn't want to have a briefing in somewhere like this? 

275
00:14:03,200 --> 00:14:05,080
It's beautiful. 

276
00:14:05,080 --> 00:14:10,720
At the briefing, new girl Heather must win over 60 other guides. 

277
00:14:10,720 --> 00:14:14,640
Many have been doing the job since before she was born. 

278
00:14:14,640 --> 00:14:16,120
Go on. 

279
00:14:19,320 --> 00:14:20,360
Really? 

280
00:14:20,360 --> 00:14:21,880
- Yeah. 
- Why didn't she tell me, then? 

281
00:14:21,880 --> 00:14:24,080
I don't know, she just forgot to tell you. 

282
00:14:24,080 --> 00:14:28,120
We thought long and hard about her appointment 

283
00:14:28,120 --> 00:14:30,320
before we actually gave her the job, because, 

284
00:14:30,320 --> 00:14:32,320
I think the key thing, really, was her youth, 

285
00:14:32,320 --> 00:14:35,160
and the fact that the majority of the guiding team when she took it on 

286
00:14:35,160 --> 00:14:38,480
were of an older generation. 

287
00:14:38,480 --> 00:14:41,480
- Morning, everybody. 
- ALL: Good morning. 
- Hello. 

288
00:14:41,480 --> 00:14:43,240
Right, six coaches in today. 

289
00:14:43,240 --> 00:14:46,200
- All of them at 11 o'clock. 
- THEY ALL CHUCKLE 

290
00:14:46,200 --> 00:14:47,920
So it's going to be a bit of a squeeze, 

291
00:14:47,920 --> 00:14:49,760
but we'll manage, it'll be fine. 

292
00:14:49,760 --> 00:14:52,520
Have you all seen the new iPod handset as well? 

293
00:14:52,520 --> 00:14:54,000
No. 

294
00:14:54,000 --> 00:14:55,120
You haven't? 

295
00:14:55,120 --> 00:14:56,160
- No. 
- OK. 

296
00:14:56,160 --> 00:14:59,520
- LAUGHTER 
- Well, it's been going for about five days. 

297
00:14:59,520 --> 00:15:02,800
- So you can have a play. And it's really easy to use. 
- Thank you. 

298
00:15:02,800 --> 00:15:03,840
SHE LAUGHS 

299
00:15:03,840 --> 00:15:07,000
I think the first time, I was quite worried about, obviously, 

300
00:15:07,000 --> 00:15:11,200
so many guides, and having to look after them, and how they perceive me as well. 

301
00:15:11,200 --> 00:15:13,240
But I think they're OK with it. 

302
00:15:13,240 --> 00:15:16,120
It's, er... Yeah, it's going well, it's good. 

303
00:15:17,520 --> 00:15:18,560
Hello, Stuart. 

304
00:15:18,560 --> 00:15:20,680
- Hello. 
- Are you all right? You OK? 

305
00:15:20,680 --> 00:15:22,040
Superb. What do you think? 

306
00:15:22,040 --> 00:15:24,320
- It's a bit wrong. 
- Which bit? 
- It's the intro. 

307
00:15:24,320 --> 00:15:26,880
"the Duke's death at the age of 55 was sudden and unexpected, 

308
00:15:26,880 --> 00:15:28,880
and death duties at the maximum rate..." 

309
00:15:28,880 --> 00:15:31,920
So that... Actually, that's the 10th duke. 

310
00:15:31,920 --> 00:15:32,960
SHE SIGHS 

311
00:15:32,960 --> 00:15:37,560
- It's out. The full paragraph is out. 
- It is, isn't it? Let's have a look. 

312
00:15:38,560 --> 00:15:39,720
You're right. 

313
00:15:39,720 --> 00:15:41,520
Brilliant, thank you for letting me know. 

314
00:15:48,560 --> 00:15:49,840
11:00am. 

315
00:15:49,840 --> 00:15:51,960
Gates open. 

316
00:15:57,640 --> 00:16:01,480
'In some ways, it's a relief that we've got everything ready.' 

317
00:16:01,480 --> 00:16:04,840
And it's wonderful, we always go, the Duke and I, 

318
00:16:04,840 --> 00:16:06,360
we always go to the top of the stairs 

319
00:16:06,360 --> 00:16:09,120
'and welcome the first visitor.' 

320
00:16:09,120 --> 00:16:10,520
Here they come. 

321
00:16:10,520 --> 00:16:14,120
'I want people to come to Chatsworth and say,' 

322
00:16:14,120 --> 00:16:17,000
"This is the most amazing place," because that's what I think it is. 

323
00:16:17,000 --> 00:16:19,520
I want people never to forget it once they've been here, 

324
00:16:19,520 --> 00:16:20,600
and want to come back. 

325
00:16:20,600 --> 00:16:23,160
'I'm very, very proud of it, and I want to share that.' 

326
00:16:23,160 --> 00:16:26,840
- How are you? Long time no see! 
- Yes, it is. How are things? 

327
00:16:26,840 --> 00:16:29,000
- Oh, not bad. 
- Good morning, good morning. 
- Hello. 

328
00:16:29,000 --> 00:16:30,200
- Hello. 
- How are you? 

329
00:16:30,200 --> 00:16:31,680
This is a fantastic service. 

330
00:16:31,680 --> 00:16:34,200
Well, it's always exciting as the beginning of the season, 

331
00:16:34,200 --> 00:16:37,240
you know, we've been waiting for this for a couple of months, so... 

332
00:16:37,240 --> 00:16:40,360
'It's sort of a relief that the work is done, 

333
00:16:40,360 --> 00:16:42,440
'and that the visitors still want to come.' 

334
00:16:42,440 --> 00:16:44,000
- Priceless. Thank you very much. 
- OK. 

335
00:16:44,000 --> 00:16:46,880
- Good to see you. 
- Thank you. 
- Thank you. 
- All right, bye. 

336
00:16:46,880 --> 00:16:50,280
Hello, have you got your tickets already? Thank you very much. 

337
00:16:54,160 --> 00:16:55,200
A lot of changes. 

338
00:16:55,200 --> 00:16:59,880
- Yes, there's always something new. 
- Yes. 
- Different things appeal to different people. 
- Yes. 
- Don't they? 

339
00:16:59,880 --> 00:17:03,320
- And some of it is very nice. 
- Yes. 
- And some of it we think, ooh... I don't like that! 

340
00:17:03,320 --> 00:17:05,000
- SHE LAUGHS 
- Some of them... 

341
00:17:06,000 --> 00:17:10,840
The estate staff needs to manage up to 6,000 visitors a day. 

342
00:17:13,800 --> 00:17:16,000
With so many people, 

343
00:17:16,000 --> 00:17:18,440
it's a priority to protect the house and its contents. 

344
00:17:18,440 --> 00:17:21,640
Can you just take your rucksack off and pop it on your front? 

345
00:17:21,640 --> 00:17:25,240
- Oh... 
- just so you don't knock anything, that's all. 
- Oh... 
- Yes. 

346
00:17:25,240 --> 00:17:26,960
Excuse me sir, sorry to bother you, 

347
00:17:26,960 --> 00:17:30,240
can you take your rucksack off and put it on your front? 

348
00:17:30,240 --> 00:17:32,280
- Please? 
- There's nothing in the bag, it's OK. 

349
00:17:32,280 --> 00:17:34,800
No, no, no, because you might knock something. 

350
00:17:34,800 --> 00:17:36,320
You have to carry it on your front. 

351
00:17:36,320 --> 00:17:38,280
OK? Thank you. 

352
00:17:38,280 --> 00:17:41,280
It's just so rude, I don't mean him, but I mean, 

353
00:17:41,280 --> 00:17:44,760
- you know, if you've asked somebody, you expect them to... 
- Exactly. 
- You know? 

354
00:17:44,760 --> 00:17:46,000
I just don't understand. 

355
00:17:46,000 --> 00:17:47,920
Plus, it makes our jobs really difficult, 

356
00:17:47,920 --> 00:17:49,800
cos we're trying to do our security points, 

357
00:17:49,800 --> 00:17:52,160
we're trying to engage with people, 

358
00:17:52,160 --> 00:17:55,520
- and we're having to deal with something as basic as that, aren't we? 
- That's it. 

359
00:17:55,520 --> 00:17:59,640
It can get so frustrating. You see my frustrated face right now! SHE LAUGHS 

360
00:17:59,640 --> 00:18:01,080
Excuse me, can you... 

361
00:18:01,080 --> 00:18:02,160
No, no, it's all right, 

362
00:18:02,160 --> 00:18:04,760
can you just take your rucksack off and put it on your front? 

363
00:18:04,760 --> 00:18:07,840
- Ah... 
- Yeah. Just in case you knock anything, that's all, all right? 

364
00:18:07,840 --> 00:18:09,200
Thank you. 

365
00:18:09,200 --> 00:18:10,400
You know, it's not a museum, 

366
00:18:10,400 --> 00:18:12,680
we don't shut things off behind glass cabinets, 

367
00:18:12,680 --> 00:18:15,640
we do leave things open, this is someone's home, 

368
00:18:15,640 --> 00:18:18,120
and I wouldn't do it in someone else's house, 

369
00:18:18,120 --> 00:18:20,360
and I don't expect people to do it here, really. 

370
00:18:20,360 --> 00:18:22,560
And he's done it again. 

371
00:18:22,560 --> 00:18:25,000
OK, back in again. 

372
00:18:29,720 --> 00:18:33,240
I'm sorry, sir, can you take the... Thank you. 

373
00:18:33,240 --> 00:18:34,320
Can't cope with it. 

374
00:18:34,320 --> 00:18:36,760
I should throw more diva strops, shouldn't I, really? 

375
00:18:43,760 --> 00:18:47,120
A stately home is a costly place to run. 

376
00:18:47,120 --> 00:18:49,960
These days, income must be earned. 

377
00:18:49,960 --> 00:18:53,920
Working the land, charging admission and selling produce 

378
00:18:53,920 --> 00:18:58,400
through a farm shop are key to Chatsworth's financial future. 

379
00:18:59,520 --> 00:19:01,400
And driving this commercial approach... 

380
00:19:01,400 --> 00:19:02,800
Hello, Alan... 

381
00:19:02,800 --> 00:19:04,000
..is the Duchess. 

382
00:19:04,000 --> 00:19:05,080
Are you all right? 

383
00:19:06,320 --> 00:19:07,520
Very good. 

384
00:19:07,520 --> 00:19:10,120
I think it's fascinating, the shop. 

385
00:19:10,120 --> 00:19:13,640
My mother-in-law started it, and it was a brilliant idea. 

386
00:19:13,640 --> 00:19:19,520
And it started as an outlet for produce from the estate. 

387
00:19:19,520 --> 00:19:23,320
And then it grew and grew and grew, and she was brilliant. 

388
00:19:23,320 --> 00:19:24,680
Uh... 

389
00:19:24,680 --> 00:19:27,520
At developing it into something 

390
00:19:27,520 --> 00:19:30,440
which is now a very popular farm shop, 

391
00:19:30,440 --> 00:19:32,920
in fact, Farm Shop Of The Year. 

392
00:19:33,920 --> 00:19:38,240
And the manager of that farm shop is Andre Birkett. 

393
00:19:38,240 --> 00:19:39,640
How can you buy the tubs? 

394
00:19:40,960 --> 00:19:42,920
When they've got plants in them. 

395
00:19:42,920 --> 00:19:46,520
He's been part of Chatsworth for 29 years. 

396
00:19:46,520 --> 00:19:48,760
It's got to look loved. 

397
00:19:48,760 --> 00:19:50,680
If it doesn't look loved, then... 

398
00:19:50,680 --> 00:19:53,440
The job's jiggered. 

399
00:19:54,640 --> 00:19:58,720
Starting in the kitchens of the house, he worked his way up. 

400
00:20:00,000 --> 00:20:03,480
Can I help you with that, sir? Let me carry that to your car. 

401
00:20:03,480 --> 00:20:06,000
I can't see you struggle! 

402
00:20:06,000 --> 00:20:10,440
Now responsible for 120 staff, 

403
00:20:10,440 --> 00:20:13,120
Chatsworth's gourmet farm shop is Andre's pride and joy. 

404
00:20:14,120 --> 00:20:16,080
What are you actually doing? 

405
00:20:16,080 --> 00:20:18,480
Well, you've put the labels in the wrong place, Andrew. 

406
00:20:18,480 --> 00:20:22,320
So if I see gazpacho, that's exactly what the shelf edge should say. 

407
00:20:22,320 --> 00:20:23,960
He's continually fettling. 

408
00:20:23,960 --> 00:20:25,240
I still have to fettle! 

409
00:20:25,240 --> 00:20:26,640
ANDREW LAUGHS 

410
00:20:26,640 --> 00:20:29,000
He has got very high standards. 

411
00:20:29,000 --> 00:20:31,440
It's just so that I can say that I have put my mark on it, 

412
00:20:31,440 --> 00:20:32,760
but when I come down in an hour, 

413
00:20:32,760 --> 00:20:34,480
it'll all be higgledy-piggledy again. 

414
00:20:38,040 --> 00:20:42,760
We have an excellent turnover of £5.5 million per year. 

415
00:20:42,760 --> 00:20:46,320
We are all working hard to provide the funds for Chatsworth. 

416
00:20:46,320 --> 00:20:49,640
I can remember when we did our first thousand-pound Saturday, 

417
00:20:49,640 --> 00:20:52,320
which was the biggest achievement, and, you know, 

418
00:20:52,320 --> 00:20:54,960
everyone was so glad that we'd managed to turn over £1,000, 

419
00:20:54,960 --> 00:20:56,920
that the champagne was opened. 

420
00:20:56,920 --> 00:20:59,080
And then, actually, a few years on then, 

421
00:20:59,080 --> 00:21:04,080
to turn our first million pounds, was significant. 

422
00:21:04,080 --> 00:21:07,120
Convinced his hands-on management has brought success 

423
00:21:07,120 --> 00:21:10,080
to the farm shop and restaurant, 

424
00:21:10,080 --> 00:21:13,320
Andre's latest mission has been to upgrade the lavatories. 

425
00:21:13,320 --> 00:21:15,240
The Duchess was very keen 

426
00:21:15,240 --> 00:21:18,120
when we had the toilets revamped at the farm shop, 

427
00:21:18,120 --> 00:21:21,080
that the walls weren't blank, so over the last three months, 

428
00:21:21,080 --> 00:21:24,280
she's been collating lots of photographs of the family 

429
00:21:24,280 --> 00:21:26,320
and images of Chatsworth. 

430
00:21:26,320 --> 00:21:30,000
And they were only installed yesterday, and somebody's already tried to pinch one. 

431
00:21:30,000 --> 00:21:32,440
So it has been ripped off the wall, apparently, 

432
00:21:32,440 --> 00:21:35,600
so I will just nip across and have a look and see. 

433
00:21:35,600 --> 00:21:36,880
See what the damage is. 

434
00:21:40,400 --> 00:21:41,880
FLUSHING 

435
00:21:41,880 --> 00:21:43,600
Oh... 

436
00:21:45,840 --> 00:21:47,880
Something not right. 

437
00:21:55,560 --> 00:21:57,800
Oh... 

438
00:21:59,160 --> 00:22:00,800
Oh! 

439
00:22:00,800 --> 00:22:02,520
Ooh... 

440
00:22:02,520 --> 00:22:03,680
God! 

441
00:22:08,360 --> 00:22:09,920
HE SIGHS 

442
00:22:09,920 --> 00:22:13,120
Somebody's messed their underpants. 

443
00:22:16,520 --> 00:22:21,640
I do sometimes judge people's... mentality. 

444
00:22:21,640 --> 00:22:24,880
People do the most disgusting things. 

445
00:22:24,880 --> 00:22:26,480
I just knew something was happening, 

446
00:22:26,480 --> 00:22:29,720
cos it was obviously just carrying on filling up. 

447
00:22:31,240 --> 00:22:32,760
HE SIGHS 

448
00:22:32,760 --> 00:22:35,040
The problem is that we have here at Chatsworth, 

449
00:22:35,040 --> 00:22:38,320
is that locally there is no more public loos about. 

450
00:22:38,320 --> 00:22:41,760
Van drivers, people that aren't even coming here, 

451
00:22:41,760 --> 00:22:44,120
use this as a free toilet. 

452
00:22:44,120 --> 00:22:47,840
And they have got absolutely no respect. 

453
00:22:49,280 --> 00:22:50,320
For what we do. 

454
00:22:50,320 --> 00:22:52,200
One of the images has disappeared, 

455
00:22:52,200 --> 00:22:54,520
so somebody's pulled it off the wall and taken it away. 

456
00:22:54,520 --> 00:22:58,080
And obviously, this has just been 

457
00:22:58,080 --> 00:23:01,040
fully revamped, redecorated, re-plastered... 

458
00:23:03,080 --> 00:23:06,400
And so, that's what happens, which is very sad. 

459
00:23:07,440 --> 00:23:08,560
Very sad. 

460
00:23:10,320 --> 00:23:12,840
It feels like a personal attack to me. 

461
00:23:12,840 --> 00:23:15,280
I know it isn't, I know it's just one of those things, 

462
00:23:15,280 --> 00:23:18,520
somebody else hasn't thought about their actions. 

463
00:23:18,520 --> 00:23:20,240
But to me... 

464
00:23:22,360 --> 00:23:25,240
You're trying to enhance things and make things nice, 

465
00:23:25,240 --> 00:23:28,800
and they're not here for any other reason than to make it a better, 

466
00:23:28,800 --> 00:23:31,960
more pleasant experience for the visitor that's coming in 

467
00:23:31,960 --> 00:23:33,280
and using these facilities. 

468
00:23:34,680 --> 00:23:39,560
And yet, sadly, it's the minority that spoil it for the majority. 

469
00:23:39,560 --> 00:23:41,920
The Duchess would be mortified if... 

470
00:23:41,920 --> 00:23:44,920
she'd known already that this happened, 

471
00:23:44,920 --> 00:23:46,920
so I think we can probably get away with it. 

472
00:23:46,920 --> 00:23:49,760
Get something up as if it's not happened. 

473
00:23:49,760 --> 00:23:51,640
And hope it doesn't happen again. 

474
00:23:57,480 --> 00:24:00,560
'Listen, across the world, I think people do the strangest of things, 

475
00:24:00,560 --> 00:24:03,360
'don't they, so Chatsworth is no different.' 

476
00:24:03,360 --> 00:24:06,320
You know, accidents do happen. 

477
00:24:06,320 --> 00:24:07,800
HE CHUCKLES 

478
00:24:07,800 --> 00:24:13,040
At the house, staff are expected to have all the answers. 

479
00:24:13,040 --> 00:24:15,040
No-one more so than Heather. 

480
00:24:15,040 --> 00:24:18,560
The badge obviously says Head Guide, Um... 

481
00:24:18,560 --> 00:24:21,720
People tend to think I've probably been here for years and years, 

482
00:24:21,720 --> 00:24:24,560
and so they expect you to have a certain standard of knowledge, 

483
00:24:24,560 --> 00:24:29,560
so I find I have to perhaps research a bit more than the regular guides, 

484
00:24:29,560 --> 00:24:31,840
so I can keep up there. 

485
00:24:31,840 --> 00:24:35,920
You might get occasional people asking you about specific bits, 

486
00:24:35,920 --> 00:24:39,560
at which point, I need to dig into the depths of my mind 

487
00:24:39,560 --> 00:24:41,600
and try and remember what they're about. 

488
00:24:41,600 --> 00:24:43,920
But the basics, I know, so that's OK. 

489
00:24:43,920 --> 00:24:45,440
Ooh, can you please... 

490
00:24:45,440 --> 00:24:47,720
- I'm sorry. 
- Try not to touch it, sorry. 

491
00:24:47,720 --> 00:24:51,120
This is by Edmund De Waal, modern art. 

492
00:24:51,120 --> 00:24:53,200
2007, it's called The Sounding Line. 

493
00:24:53,200 --> 00:24:55,520
Erm... And it was created for this area. 

494
00:24:55,520 --> 00:24:58,360
- These down here, can you see they're slightly wonky? 
- Yeah. 

495
00:24:58,360 --> 00:25:02,760
- They're created in three parts, fired in three parts and stuck on top of each other. 
- Oh, I see. 

496
00:25:02,760 --> 00:25:05,680
Do they make sounds, and if you... Or why are they called The Sound... 

497
00:25:05,680 --> 00:25:10,520
Why are they called The Sounding Line? I'm not sure. I'm sure somewhere it'll explain. 

498
00:25:10,520 --> 00:25:14,280
All these are religious paintings, so you've got Jacob's Ladder... 

499
00:25:14,280 --> 00:25:20,840
and then you've got Joseph, Technicolour Dreamcoat, and... Oh, what was his wife's name? 

500
00:25:20,840 --> 00:25:21,880
Joseph's? 

501
00:25:21,880 --> 00:25:24,720
What do we know about Jim Allison, on the table? 

502
00:25:24,720 --> 00:25:27,680
Ooh, these, I'm not sure, actually. If you have a look at the, erm... 

503
00:25:27,680 --> 00:25:31,360
- I've seen it on this. 
- Let's have a quick look, what does it say there? 

504
00:25:31,360 --> 00:25:32,920
The foot is Greek. 

505
00:25:32,920 --> 00:25:36,200
Something in my head was saying Roman, but it's not, it's Greek. 

506
00:25:36,200 --> 00:25:38,560
I'm trying to find the Tintoretto as well, 

507
00:25:38,560 --> 00:25:42,680
because I know it's Samson and Delilah, but I can't remember the exact date. 

508
00:25:42,680 --> 00:25:47,360
- And they're a piece of modern art... 
- Urgh... 
- Created in 2007. 
- Sorry. 

509
00:25:47,360 --> 00:25:50,600
- Are you not convinced? 
- No, I don't like modern art. 
- HEATHER LAUGHS 

510
00:25:50,600 --> 00:25:56,440
So as soon as Paul gets back, then I can go and swot up a little bit. 

511
00:25:58,080 --> 00:25:59,120
- Hi. 
- Hi. 

512
00:25:59,120 --> 00:26:00,160
Hi. 

513
00:26:08,560 --> 00:26:10,560
5:00pm. 

514
00:26:10,560 --> 00:26:11,640
Doors close. 

515
00:26:11,640 --> 00:26:14,200
The last visitors melt away. 

516
00:26:17,600 --> 00:26:20,440
Usually, the first thing that we know that visitors have left, 

517
00:26:20,440 --> 00:26:23,360
is when people sort of trickle away from the garden, 

518
00:26:23,360 --> 00:26:25,360
and then the water gets turned off at 5:30pm, 

519
00:26:25,360 --> 00:26:28,400
the Cascade and the Emperor Fountain get turned off. 

520
00:26:32,160 --> 00:26:35,320
Our day doesn't usually end until dinner time, which is about... 

521
00:26:35,320 --> 00:26:36,840
After eight o'clock sometime. 

522
00:26:36,840 --> 00:26:40,040
We try not to go back to the office after dinner if we can. 

523
00:26:40,040 --> 00:26:42,360
We don't actually watch the television, hardly ever, 

524
00:26:42,360 --> 00:26:45,600
but we read a book and then probably fall asleep quite quickly, 

525
00:26:45,600 --> 00:26:48,760
but the day is never really over, and the house is never really quiet. 

526
00:26:48,760 --> 00:26:50,440
Except very late at night. 

527
00:26:53,720 --> 00:26:56,640
For some, after a day being bombarded with questions, 

528
00:26:56,640 --> 00:26:58,360
there is work to do. 

529
00:27:00,200 --> 00:27:01,960
Struggling with her work-life balance, 

530
00:27:01,960 --> 00:27:05,840
but knowing she is on probation, Heather brushes up on Chatsworth. 

531
00:27:05,840 --> 00:27:07,880
At the moment, really, I'm just swotting up. 

532
00:27:07,880 --> 00:27:10,240
You know, I'm still learning very quickly, 

533
00:27:10,240 --> 00:27:12,560
and often, I'll read during the evening. 

534
00:27:12,560 --> 00:27:17,160
You know, you do find that you can sometimes get a bit engrossed in books, really, 

535
00:27:17,160 --> 00:27:20,960
and not pay much attention to your family instead, but I've got to do it. 

536
00:27:20,960 --> 00:27:23,760
I've got to try and get as much knowledge as possible, really. 

537
00:27:23,760 --> 00:27:27,000
I think for me as a confidence thing, the more I know, 

538
00:27:27,000 --> 00:27:30,400
the more I can kind of, almost forget about the probation a little bit as well, 

539
00:27:30,400 --> 00:27:33,960
really, and try and concentrate on something else at the moment. 

540
00:27:33,960 --> 00:27:36,800
'You know, I've always worked in stately homes, 

541
00:27:36,800 --> 00:27:39,120
'but they've always been slightly smaller ones,' 

542
00:27:39,120 --> 00:27:42,160
and now it's Chatsworth, I mean, Chatsworth's Chatsworth. 

543
00:27:42,160 --> 00:27:44,720
And I'm just, kind of, thinking, "Have I done enough?" 

544
00:27:46,000 --> 00:27:49,480
Really, have I done enough yet? Am I proving myself? 

545
00:27:49,480 --> 00:27:52,960
You know, I'm managing a team of 60, am I managing to do that OK? 

546
00:27:52,960 --> 00:27:54,880
You know, I mean, you just don't know, do you? 

547
00:27:54,880 --> 00:27:57,000
I will never let anyone else know I'm nervous, 

548
00:27:57,000 --> 00:27:59,320
and I'd never let the guides know I'm nervous, 

549
00:27:59,320 --> 00:28:02,800
but, you know, sometimes it's something I am, deep down. 

550
00:28:02,800 --> 00:28:05,360
I think, I wouldn't even let Christine know I'm nervous, 

551
00:28:05,360 --> 00:28:06,440
but I am. 

552
00:28:06,440 --> 00:28:09,120
So we'll see. 

553
00:28:09,120 --> 00:28:10,760
Hopefully they have faith. 

554
00:28:15,520 --> 00:28:17,000
SHEEP BLEAT 

555
00:28:23,040 --> 00:28:26,400
The show Chatsworth puts on is all about English history. 

556
00:28:28,560 --> 00:28:33,040
And at its heart is the legacy of the Devonshire family. 

557
00:28:34,080 --> 00:28:35,920
It in the middle is the first Duke, 

558
00:28:35,920 --> 00:28:38,920
so he is the key person, he was very, very important, 

559
00:28:38,920 --> 00:28:43,080
he built the square bit of the house you see now, not the wing. 

560
00:28:43,080 --> 00:28:45,480
The second key figure is the bachelor Duke, up there. 

561
00:28:45,480 --> 00:28:48,640
And he built the new wing, a wonderful man in many, many ways, 

562
00:28:48,640 --> 00:28:49,840
very, very extravagant. 

563
00:28:49,840 --> 00:28:52,640
Left a huge amount of debt on his death, 

564
00:28:52,640 --> 00:28:55,600
but really reinvigorated Chatsworth, 

565
00:28:55,600 --> 00:28:59,160
and I think the third most important is my father, 

566
00:28:59,160 --> 00:29:01,920
because he really saved Chatsworth after the war. 

567
00:29:01,920 --> 00:29:05,160
Chatsworth would have become a national museum or something. 

568
00:29:05,160 --> 00:29:09,040
We had 80% death duties to pay when my grandfather died in 1950. 

569
00:29:09,040 --> 00:29:10,920
My father was only 30 then. 

570
00:29:10,920 --> 00:29:14,920
And he and my mother together, over 40 or 50 years, 

571
00:29:14,920 --> 00:29:17,240
really the rest of their life, they spent, 

572
00:29:17,240 --> 00:29:19,640
first of all saving Chatsworth, and then building it up. 

573
00:29:19,640 --> 00:29:21,640
Now, Chatsworth is about the house, 

574
00:29:21,640 --> 00:29:24,480
not so much about the people who live here. 

575
00:29:24,480 --> 00:29:28,600
Today, with 700 staff and a multi-million pound turnover, 

576
00:29:28,600 --> 00:29:30,600
Chatsworth is the biggest local employer. 

577
00:29:31,600 --> 00:29:33,440
And the Duke is the boss. 

578
00:29:33,440 --> 00:29:36,920
'I was here all day on Saturday, literally, I think, from about eight till eight.' 

579
00:29:36,920 --> 00:29:39,840
I mean, in theory, I'm two or three years past the old retirement age, 

580
00:29:39,840 --> 00:29:43,480
but luckily they changed the law so you can't make people retire at 65 any more. 

581
00:29:43,480 --> 00:29:45,840
PHONE RINGS 

582
00:29:45,840 --> 00:29:51,480
Hello, Liz, um, could you come and look at the diary, please? Thanks. 

583
00:29:53,120 --> 00:29:56,720
My work life is 70% probably Chatsworth stuff. 

584
00:29:56,720 --> 00:29:59,360
If it's your own house, it does matter what colour the paint is 

585
00:29:59,360 --> 00:30:02,200
and it does matter what sort of tulips you're going to plant. 

586
00:30:02,200 --> 00:30:06,000
Those little things matter a lot to us cos it's where we live, 

587
00:30:06,000 --> 00:30:08,680
it's not just a job. 

588
00:30:08,680 --> 00:30:11,520
It's far more than that, so inevitably we micromanage 

589
00:30:11,520 --> 00:30:13,200
and I don't really apologise for that. 

590
00:30:13,200 --> 00:30:18,520
- I'll be with the guests most of the morning. 
- Mm-hm. 

591
00:30:18,520 --> 00:30:21,480
Then I've got a private meeting at half past six in the lower library 

592
00:30:21,480 --> 00:30:23,880
which, in the diary, you may or may not have seen just yet. 

593
00:30:23,880 --> 00:30:26,480
- Yep. Do you want tea and coffee for that? 
- No. 

594
00:30:26,480 --> 00:30:27,640
Er...erm. 

595
00:30:27,640 --> 00:30:30,560
- I'll just let the butlers know. 
- Yeah. 

596
00:30:30,560 --> 00:30:32,520
- OK, that's fine. Good, thanks. 
- All right. 

597
00:30:32,520 --> 00:30:36,000
I mean, a lot of people who live in big houses decide at a certain 

598
00:30:36,000 --> 00:30:39,680
stage in their life - sometimes pre-announced, sometimes not - 

599
00:30:39,680 --> 00:30:43,000
to move out and let the next person take over. 

600
00:30:44,280 --> 00:30:48,040
Whether we stay here until we die or whether we move out, I don't know. 

601
00:30:48,040 --> 00:30:50,360
But I think you can certainly retire from this job. 

602
00:30:50,360 --> 00:30:52,520
But, erm, we're not ready for that. 

603
00:30:55,360 --> 00:30:58,480
When the Duke succeeded his father in 2004, 

604
00:30:58,480 --> 00:31:01,600
the Duke's mother, the dowager duchess, moved to Edensor. 

605
00:31:01,600 --> 00:31:03,000
A village on the estate. 

606
00:31:07,480 --> 00:31:10,200
And she remains a pillar of local life. 

607
00:31:10,200 --> 00:31:13,960
Her three-volume autobiography, personally signed, 

608
00:31:13,960 --> 00:31:17,000
takes pride of place in the Chatsworth shop. 

609
00:31:17,000 --> 00:31:19,240
It's a different world, 

610
00:31:19,240 --> 00:31:21,640
a completely different world to what I was used to. 

611
00:31:21,640 --> 00:31:24,160
It is now a proper business. 

612
00:31:24,160 --> 00:31:29,120
All the houses of this kind are run as businesses now. 

613
00:31:29,120 --> 00:31:32,680
But anyway, I'm delighted to be here 

614
00:31:32,680 --> 00:31:36,920
because it's two steps from the garden, two steps from the kitchen. 

615
00:31:36,920 --> 00:31:40,720
At Chatsworth you had to think which was the quickest way to get to the kitchen. 

616
00:31:40,720 --> 00:31:43,400
I was getting too old for it. 

617
00:31:43,400 --> 00:31:46,360
Besides, it was high time my son and daughter-in-law came. 

618
00:31:49,080 --> 00:31:52,720
But for Andre the dowager holds a special place. 

619
00:31:52,720 --> 00:31:56,960
For most of his time working at Chatsworth, she was in charge. 

620
00:31:56,960 --> 00:31:59,160
This morning we're going to go and see the dowager, 

621
00:31:59,160 --> 00:32:01,040
the Duchess of Devonshire. 

622
00:32:01,040 --> 00:32:03,000
I've got some books that she needs to sign. 

623
00:32:03,000 --> 00:32:06,440
As a boy I found it very difficult coming to Chatsworth, it was 

624
00:32:06,440 --> 00:32:10,200
very much like Upstairs Downstairs at the time and I was, on arrival, 

625
00:32:10,200 --> 00:32:13,680
with my tatty old suitcase and my family drove off down the drive. 

626
00:32:13,680 --> 00:32:15,600
There were tears in my eyes. 

627
00:32:15,600 --> 00:32:19,920
The first time away from home and it was a very difficult time. 

628
00:32:21,160 --> 00:32:24,520
My intentions were only to stay at Chatsworth for 18 months. 

629
00:32:24,520 --> 00:32:26,600
29 years later I'm still here. 

630
00:32:26,600 --> 00:32:29,680
This is the old vicarage and this is where the dowager lives. 

631
00:32:29,680 --> 00:32:31,160
I feel quite at home here. 

632
00:32:31,160 --> 00:32:34,280
But we'll go in t'servants' entrance like I always do. 

633
00:32:39,800 --> 00:32:43,560
Good morning Your Grace, I've got some books to sign, if that's possible. 

634
00:32:43,560 --> 00:32:46,720
- That's very good. 
- Would you be able to do that for me? 
- Have you got a pen? 

635
00:32:46,720 --> 00:32:47,920
I think I have. 

636
00:32:47,920 --> 00:32:51,080
- One customer came and said they wanted an unsigned book. 
- SHE LAUGHS 

637
00:32:51,080 --> 00:32:53,520
Which was a rather bizarre request. 

638
00:32:53,520 --> 00:32:56,520
Normally I'm getting told off cos a book's gone out that hasn't 

639
00:32:56,520 --> 00:33:00,160
been signed and then I'm coming and saying, "Can you get me a book that's NOT signed?" 

640
00:33:00,160 --> 00:33:02,440
- So... 
- That's very funny. 

641
00:33:02,440 --> 00:33:05,080
Well, it's quite hard to find an unsigned book. 

642
00:33:07,480 --> 00:33:12,320
The Dowager is the youngest and last survivor of the legendary Mitford 

643
00:33:12,320 --> 00:33:15,280
sisters whose lives and loves transfixed society during the 1930s. 

644
00:33:19,360 --> 00:33:23,440
Known to her family as Debo, she married Andrew Devonshire in 1941. 

645
00:33:23,440 --> 00:33:27,280
I've been there for 46 years and one month. 

646
00:33:27,280 --> 00:33:31,560
People who come, they either leave the next day, fed up with the way 

647
00:33:31,560 --> 00:33:35,840
the place is run or they stay for the rest of their lives, like these two. 

648
00:33:35,840 --> 00:33:37,160
Absolutely, yes. 

649
00:33:37,160 --> 00:33:41,040
They get terribly attached to this place for some reason, don't they? 

650
00:33:41,040 --> 00:33:43,680
I think we all do Your Grace, don't we? 

651
00:33:43,680 --> 00:33:45,600
There's something magical about it, 

652
00:33:45,600 --> 00:33:48,600
but it's also that tradition, I think. 

653
00:33:48,600 --> 00:33:53,360
And it's sort of pretty well unique because this village is all 

654
00:33:53,360 --> 00:33:59,040
occupied by people who have worked on the estate or who have retired. 

655
00:33:59,040 --> 00:34:01,640
I think from outside everybody looks on us like we're 

656
00:34:01,640 --> 00:34:04,160
perhaps a bit odd living together and working together. 

657
00:34:04,160 --> 00:34:05,880
Do you think they do? 

658
00:34:05,880 --> 00:34:08,320
Well, I think some people find it bizarre. 

659
00:34:08,320 --> 00:34:10,360
Yes, I suppose they do! 

660
00:34:10,360 --> 00:34:14,040
But you see the trouble is that all humans are the same 

661
00:34:14,040 --> 00:34:17,920
so there's no point making a great fuss about who's what. 

662
00:34:17,920 --> 00:34:20,840
It's better for everyone to get together, I reckon. 

663
00:34:20,840 --> 00:34:21,920
Absolutely. 

664
00:34:21,920 --> 00:34:27,000
Wait a minute, let's get this thing proper. There we are. 

665
00:34:29,000 --> 00:34:30,240
- One. 
- Wonderful. 

666
00:34:30,240 --> 00:34:33,640
And the figures were good last week, Your Grace, weren't they, for the farm shop? 

667
00:34:33,640 --> 00:34:35,160
Did the beef lead? 

668
00:34:35,160 --> 00:34:36,320
The beef did very well 

669
00:34:36,320 --> 00:34:42,040
and we've got some more venison in from the estate which is good. 

670
00:34:42,040 --> 00:34:44,640
Oh...don't muddle me! HE LAUGHS 

671
00:34:44,640 --> 00:34:46,200
That's all right, sorry. 

672
00:34:46,200 --> 00:34:49,280
- That's all your fault! 
- I won't talk after this one. 

673
00:34:49,280 --> 00:34:51,800
You CAN'T not talk! It's not in your nature. 

674
00:34:55,560 --> 00:34:58,080
Under the dowager and her husband 

675
00:34:58,080 --> 00:35:00,960
the estate first moved into the retail trade. 

676
00:35:02,080 --> 00:35:06,160
Today it's 62 farms and 100 acres of woodland supply the farm shop 

677
00:35:06,160 --> 00:35:09,720
with all its beef, lamb and venison. 

678
00:35:09,720 --> 00:35:11,240
- You know the Fairsize farm? 
- Yes. 

679
00:35:11,240 --> 00:35:14,040
- There's a little valley runs up from it. It's in that. 
- On the right? 

680
00:35:14,040 --> 00:35:17,520
- I'll go and have a look. 
- Well, it may have gone. The fox may have taken it anyway. 

681
00:35:17,520 --> 00:35:20,880
- There's no foxes here, is there? 
- No foxes?! 

682
00:35:20,880 --> 00:35:23,080
You tell me! 

683
00:35:23,080 --> 00:35:26,400
When she was in charge, she pushed the estate to make money, 

684
00:35:26,400 --> 00:35:29,360
helped by young farmer Ian Turner. 

685
00:35:30,720 --> 00:35:33,400
- He's got some funny theories! 
- Has he?! 

686
00:35:34,680 --> 00:35:36,560
And today he still runs the farm. 

687
00:35:41,160 --> 00:35:45,440
Lambing time's a marvellous time on a farm, the creation of new life. 

688
00:35:45,440 --> 00:35:49,360
You know, it all depends on what number of lambs we get for what 

689
00:35:49,360 --> 00:35:52,720
we sell and then the economics of the running of the estate. 

690
00:35:52,720 --> 00:35:55,360
We've got to keep this place running for evermore. 

691
00:35:56,360 --> 00:35:58,640
We've got a duke and we've got a duke's son 

692
00:35:58,640 --> 00:36:02,840
and a duke's grandson so we've got the next two lined up! 

693
00:36:04,880 --> 00:36:07,320
My first lambing was in January. 

694
00:36:07,320 --> 00:36:11,400
I had to be told step-by-step what to do but I think I've got the gist of it now. 

695
00:36:14,040 --> 00:36:15,920
Come on, girl. 

696
00:36:18,840 --> 00:36:19,880
There we go. 

697
00:36:24,160 --> 00:36:26,280
Check to see if she's having another. 

698
00:36:28,760 --> 00:36:31,880
No, she's not having another. That's her two. 

699
00:36:33,200 --> 00:36:36,120
So far I'd say we've had over 3,000 lambs. 

700
00:36:36,120 --> 00:36:38,720
I'm not sure how many we're going to have in total 

701
00:36:38,720 --> 00:36:43,160
but last year I think they had 4,800, which is quite a number! 

702
00:36:44,920 --> 00:36:47,960
Hello, lass, what've you got? Two Texels. What've you got? 

703
00:36:49,400 --> 00:36:52,040
Two Suffolks, two Texels. 

704
00:36:52,040 --> 00:36:55,640
Here we are we've got a ewe that's only has one lamb here. 

705
00:36:55,640 --> 00:36:58,080
We had a ewe down the bottom end who's had three lambs. 

706
00:36:59,240 --> 00:37:00,960
The ewes have got a design fault. 

707
00:37:00,960 --> 00:37:04,120
They've only got two buttons on their waistcoat. 

708
00:37:04,120 --> 00:37:06,400
They could do with four, some days here. 

709
00:37:08,400 --> 00:37:12,680
It's more economical for us for a ewe to raise two lambs than 

710
00:37:12,680 --> 00:37:15,080
what it is to raise one lamb. 

711
00:37:15,080 --> 00:37:18,640
If she has one lamb it'll probably go fat early on but 

712
00:37:18,640 --> 00:37:23,400
if she has two lambs, there's chance of her making twice as much money. 

713
00:37:24,560 --> 00:37:29,480
Right, Frances has just put the ewe down and she's going to hold 

714
00:37:29,480 --> 00:37:33,760
her down and Natalie's going to simulate that she's lambing again. 

715
00:37:37,440 --> 00:37:40,000
You've found another lamb in there? 

716
00:37:40,000 --> 00:37:43,040
You've made sure both the teats work first, have you? 

717
00:37:44,200 --> 00:37:47,720
Well done, girls. Don't rub it on there, rub it on t'lamb. 

718
00:37:50,760 --> 00:37:53,240
There you are, she thinks she's had two. 

719
00:37:57,840 --> 00:37:59,400
She's loving them both now. 

720
00:38:01,360 --> 00:38:05,320
She's drying her second lamb, which is her foster lamb, very well. 

721
00:38:05,320 --> 00:38:08,720
And it looks like it'll be a good take. 

722
00:38:18,520 --> 00:38:21,360
Spring lambs on the farm, 

723
00:38:21,360 --> 00:38:23,520
but not all their visitors are spring chickens. 

724
00:38:24,960 --> 00:38:30,000
With over 100 acres to cover, electric buggies are in high demand. 

725
00:38:37,480 --> 00:38:40,640
- We might be lucky, I think, on the next one. 
- Yes! 

726
00:38:42,560 --> 00:38:44,880
I can get five of you on. 

727
00:38:44,880 --> 00:38:47,360
Last one went without us cos it only takes five. 

728
00:38:47,360 --> 00:38:49,240
There are six of us. 

729
00:38:49,240 --> 00:38:52,440
So we said we'd wait for the next one so we're hopefully on it. 

730
00:38:55,040 --> 00:38:59,600
- Americans stereotypically do not like to wait. 
- No. 

731
00:38:59,600 --> 00:39:02,520
Garden buggies at the moment are a bit of a problem for us. 

732
00:39:02,520 --> 00:39:05,320
We've had a few issues with queue-jumping 

733
00:39:05,320 --> 00:39:08,080
and customers getting irate with each other. 

734
00:39:08,080 --> 00:39:12,200
- Then I've still got to wait for that to come back? 
- They'll be about half an hour. 

735
00:39:13,480 --> 00:39:14,680
- Oh. 
- Not at the moment. 

736
00:39:14,680 --> 00:39:20,480
How many buggies do we actually have in our possession on the front of house side of things? 

737
00:39:20,480 --> 00:39:23,320
Er, three at the moment. 

738
00:39:23,320 --> 00:39:26,720
Have we got three down at, what do you call it, maintenance? 

739
00:39:26,720 --> 00:39:29,400
I think we've got five in total. 

740
00:39:29,400 --> 00:39:32,720
Yeah, one of them at the minute is completely out of commission. 

741
00:39:32,720 --> 00:39:35,760
- Apart from that I'm not 100% sure. 
- No. 

742
00:39:35,760 --> 00:39:40,400
Er, do you have an ETA for the second buggy? Over. 

743
00:39:41,560 --> 00:39:47,360
Fighting to keep their visitors mobile is the estate's only qualified mechanic, Andy. 

744
00:39:47,360 --> 00:39:49,000
Wants fixing. 

745
00:39:49,000 --> 00:39:50,320
Fixed. 

746
00:39:50,320 --> 00:39:51,880
Wants fixing. 

747
00:39:51,880 --> 00:39:53,160
Can't fix it. 

748
00:39:53,160 --> 00:39:56,120
I think that about sums it up. 

749
00:39:56,120 --> 00:39:57,840
That one's a new engine in it. 

750
00:39:57,840 --> 00:40:01,520
These two are... that's ready for servicing 

751
00:40:01,520 --> 00:40:04,840
and them two are sort of... if I ever get time. 

752
00:40:06,280 --> 00:40:10,280
They are quite busy on the garden tours at the moment. 

753
00:40:10,280 --> 00:40:13,040
It doesn't help if some of them are off the road and we haven't got 

754
00:40:13,040 --> 00:40:17,080
any spare ones so we have to mend these to get them back in the loop. 

755
00:40:20,760 --> 00:40:25,640
I've got so many jobs, so many mixed jobs that everything's a priority 

756
00:40:25,640 --> 00:40:29,920
and you struggle a bit to try and get which priority you should be on. 

757
00:40:29,920 --> 00:40:35,320
We could be anything from toilet cleaners, dog catchers, 

758
00:40:35,320 --> 00:40:36,640
you name it, we do it. 

759
00:40:36,640 --> 00:40:41,520
If I was to wear a badge with the things that I did on here, 

760
00:40:41,520 --> 00:40:43,200
I wouldn't be able to carry it. 

761
00:40:46,800 --> 00:40:50,800
Whatever time I spend on it now will keep it going for the next 

762
00:40:50,800 --> 00:40:53,240
three or four months, hopefully. 

763
00:40:55,440 --> 00:40:58,920
I don't want a big queue of people waiting for something that's 

764
00:40:58,920 --> 00:41:00,920
not going to turn up. 

765
00:41:00,920 --> 00:41:04,280
Until Andy can patch up more buggies... 

766
00:41:04,280 --> 00:41:07,800
We were waiting for 40 minutes for a buggy and then before we could 

767
00:41:07,800 --> 00:41:11,200
get on everybody else had piled on and we were the first in the queue! 

768
00:41:11,200 --> 00:41:13,320
And I thought, "Hello?!" 

769
00:41:13,320 --> 00:41:15,760
Anyway, he assured me we'd get on the next one in half 

770
00:41:15,760 --> 00:41:19,880
in hour's time...everybody jumped on and here we are without, 

771
00:41:19,880 --> 00:41:21,440
not on the buggy again. 

772
00:41:23,000 --> 00:41:26,440
And with skirmishes breaking out amongst the visitors... 

773
00:41:26,440 --> 00:41:28,520
Do you want to take a seat... 

774
00:41:31,320 --> 00:41:33,640
..Heather calls for back up. 

775
00:41:33,640 --> 00:41:38,080
Hi, it's Heather from the Sculpture Gallery. I really need your help. 

776
00:41:38,080 --> 00:41:40,240
We have no other buggies at all. 

777
00:41:43,480 --> 00:41:46,920
Right, OK. Have you got two in the gardens, do you know where they are? 

778
00:41:46,920 --> 00:41:51,000
- Let's see if we can use the Duke's buggy. 
- Shall I go and fetch it? 
- Yeah. 

779
00:41:51,000 --> 00:41:52,760
Will the keys be in it? 

780
00:41:52,760 --> 00:41:56,520
Hi, it's Heather from Sculpture Gallery. I really need your help. 

781
00:41:58,160 --> 00:42:01,640
Is there any way at all that we could use the Duke's buggy? 

782
00:42:01,640 --> 00:42:05,320
Oh, what, the door near where the garden buggy is? 

783
00:42:05,320 --> 00:42:08,560
Great, I'll send David down there. OK, thank you, bye. 

784
00:42:08,560 --> 00:42:11,040
Yeah, we're going to use the Duke's buggy. 

785
00:42:11,040 --> 00:42:13,680
If you go and you meet Dina, she'll be stood at the door 

786
00:42:13,680 --> 00:42:16,760
near where the buggy is and she'll hand the keys straight over to you. 

787
00:42:16,760 --> 00:42:19,200
- Now? 
- Now. 

788
00:42:26,160 --> 00:42:30,720
And now we're going to have one all to ourselves. 

789
00:42:30,720 --> 00:42:32,560
the Duke's buggy! 

790
00:42:36,440 --> 00:42:38,000
Bye! 

791
00:42:39,360 --> 00:42:43,200
You know, sometimes you've got to think on your feet little bit 

792
00:42:43,200 --> 00:42:45,760
with these things but it's part of your job really. 

793
00:42:45,760 --> 00:42:49,400
And I don't mind. That's why I'm here. 

794
00:42:51,880 --> 00:42:54,040
Overseeing the shops and restaurants, 

795
00:42:54,040 --> 00:42:58,880
the present duchess is on call throughout the summer. 

796
00:42:58,880 --> 00:43:02,760
When my mother-in-law handed over the farm shop for us to run, 

797
00:43:02,760 --> 00:43:05,440
I found there was a large pair of shoes to fill 

798
00:43:05,440 --> 00:43:08,840
but it's very important to keep the farm shop evolving 

799
00:43:08,840 --> 00:43:13,320
because our customers know what they want and they're always looking for 

800
00:43:13,320 --> 00:43:18,440
something new and interesting, and so we need to keep one step ahead. 

801
00:43:21,120 --> 00:43:26,440
Andre has asked me to look at some cheeses, some new, different cheeses 

802
00:43:26,440 --> 00:43:30,640
to choose and decide if we want to sell them in the shop. 

803
00:43:30,640 --> 00:43:34,960
I think we'll have a look around the shop, while I'm there. 

804
00:43:36,720 --> 00:43:39,120
As Amanda Carmen Heyward-Lonsdale, 

805
00:43:39,120 --> 00:43:43,000
daughter of Commander Edward Gavin Heyward-Lonsdale, 

806
00:43:43,000 --> 00:43:46,920
she married Peregrine Cavendish on 28th June 1967 

807
00:43:46,920 --> 00:43:49,960
at St Martin-in-the-Fields, London. 

808
00:43:51,360 --> 00:43:53,960
Now she's running a grocer's shop. 

809
00:43:56,520 --> 00:44:00,760
If I see the Duke and Duchess coming up the drive, 

810
00:44:00,760 --> 00:44:04,000
I go around... and they know what I'm on about. 

811
00:44:04,000 --> 00:44:06,840
Stand by your beds is what it is. 

812
00:44:09,600 --> 00:44:14,520
We've had some delicious cod which is excellent. Really, really fresh. 

813
00:44:14,520 --> 00:44:18,680
Andre, will you send some tuna up next time when Sophie asks you? 

814
00:44:18,680 --> 00:44:21,200
- Of course you can. 
- Yes, please. Thank you. 

815
00:44:21,200 --> 00:44:23,680
It's great when she does come and says, 

816
00:44:23,680 --> 00:44:28,320
like she said to Sophie on the fish counter, "The fish was fantastic that we had yesterday." 

817
00:44:28,320 --> 00:44:31,240
It's good customer feedback from... 

818
00:44:31,240 --> 00:44:34,280
the head of the table, as you might say. 

819
00:44:34,280 --> 00:44:38,240
- I think it's a really good thing to do. 
- Well, it brings the customers in. 

820
00:44:38,240 --> 00:44:41,800
And the head of the table is ready to move on to the cheese course. 

821
00:44:41,800 --> 00:44:44,000
Now, what have you got? 

822
00:44:44,000 --> 00:44:47,240
We've now had two years of the continental cheeses 

823
00:44:47,240 --> 00:44:48,600
we've got on the counter. 

824
00:44:48,600 --> 00:44:51,960
There are only six but they've been excellent sellers 

825
00:44:51,960 --> 00:44:57,280
and that was your driving... driving force to get those in 

826
00:44:57,280 --> 00:44:59,960
and they've been brilliant. 

827
00:44:59,960 --> 00:45:03,120
- And I just wondered if maybe it's time for... 
- a change. 

828
00:45:03,120 --> 00:45:05,720
- ..a change with them. 
- Fine, OK. 

829
00:45:05,720 --> 00:45:11,680
- This looks very strong. What is it? Unpasteurised. 
- Unpasteurised. 

830
00:45:11,680 --> 00:45:14,680
- Shall we have a try? 
- No, don't let's start with the strongest. 

831
00:45:14,680 --> 00:45:19,520
- Let's start with the weakest. Are we going to be able to taste all of them? 
- Of course we are. 

832
00:45:19,520 --> 00:45:21,840
That's going to start with, is it? 

833
00:45:21,840 --> 00:45:25,000
Selling foreign cheeses in an English farm shop is very controversial 

834
00:45:25,000 --> 00:45:28,360
so I think it's something the family should always be involved in 

835
00:45:28,360 --> 00:45:31,920
and I'd always speak to the Duchess first before doing things like this 

836
00:45:31,920 --> 00:45:35,960
because we're very proud that we've got 99% of our products being British. 

837
00:45:38,480 --> 00:45:43,520
So, absolutely, I wouldn't dare do it without consultation. 

838
00:45:46,200 --> 00:45:50,440
I like that one. It's creamy. I don't like that one as much. 

839
00:45:50,440 --> 00:45:53,320
It's too dry. It's a bit like Gouda. 

840
00:45:55,200 --> 00:45:57,960
Yeah. Stronger. 

841
00:45:59,280 --> 00:46:01,480
- I like it. 
- Sweet, that's very nice. Excellent. 

842
00:46:01,480 --> 00:46:04,880
We know what we like now and we know what we don't like. 

843
00:46:04,880 --> 00:46:07,240
- We know where we are. 
- We know where we are. 

844
00:46:07,240 --> 00:46:09,480
Anything to show me downstairs? 

845
00:46:10,640 --> 00:46:12,680
Photographs in the loos. 

846
00:46:12,680 --> 00:46:17,480
- Did you know we had a little bit of a mishap? 
- No, what happened? 

847
00:46:17,480 --> 00:46:20,040
One of them was stolen after day three. 

848
00:46:21,760 --> 00:46:24,960
- Which one, the Duke? 
- No, it wasn't the Duke! 

849
00:46:24,960 --> 00:46:29,520
It was one of the gardens in the gents but while it's a bad thing 

850
00:46:29,520 --> 00:46:32,800
that it's happening, it's because they're so good. 

851
00:46:34,160 --> 00:46:37,120
- Notify the builder. 
- Absolutely. 

852
00:46:40,360 --> 00:46:42,800
Great country houses have always been 

853
00:46:42,800 --> 00:46:45,560
a source of employment for the local community. 

854
00:46:47,440 --> 00:46:50,400
The commercial success of Chatsworth is helping to keep 

855
00:46:50,400 --> 00:46:52,720
this tradition alive. 

856
00:46:52,720 --> 00:46:56,560
A lot of families have worked here for more than a generation. 

857
00:46:56,560 --> 00:47:00,200
They're hefted to the place like a flock of sheep can be hefted to a hill. 

858
00:47:00,200 --> 00:47:03,160
They don't need to be shepherded after several generations. 

859
00:47:03,160 --> 00:47:06,920
And I think that they're really proud to see that Chatsworth 

860
00:47:06,920 --> 00:47:09,240
is voted the most popular historic house. 

861
00:47:09,240 --> 00:47:13,680
When we get those awards, that is... I think we all feel, 

862
00:47:13,680 --> 00:47:17,520
everybody here feels we've all played a part in winning that award. 

863
00:47:18,920 --> 00:47:20,000
Morning. 

864
00:47:20,000 --> 00:47:21,760
Good morning, everybody. 

865
00:47:21,760 --> 00:47:25,680
This is the Countryside Alliance lifetime achievement award. 

866
00:47:25,680 --> 00:47:27,960
It's for the whole estate 

867
00:47:27,960 --> 00:47:31,040
and all the things that have happened at Chatsworth 

868
00:47:31,040 --> 00:47:34,440
over the last 20 or 30 years, so it's really more for my parents than for us, 

869
00:47:34,440 --> 00:47:37,600
but it's certainly for an awful lot of you who have been involved 

870
00:47:37,600 --> 00:47:40,800
for a long time and so is about to go up outside my mother's front door. 

871
00:47:40,800 --> 00:47:42,600
So thank you very much. Well done. 

872
00:47:42,600 --> 00:47:44,840
APPLAUSE 

873
00:47:46,720 --> 00:47:49,480
I feel a sense of obligation to my parents - 

874
00:47:49,480 --> 00:47:51,120
a really strong obligation to them 

875
00:47:51,120 --> 00:47:55,040
because they did such a fantastic job because they kept this place going 

876
00:47:55,040 --> 00:48:00,080
when lots of other people would have just given up and with good reason. 

877
00:48:00,080 --> 00:48:02,360
We're really only building on what they created. 

878
00:48:02,360 --> 00:48:04,360
They did nearly all the hard work. 

879
00:48:08,120 --> 00:48:10,080
I think it's nice. A proper bit of kit. 

880
00:48:10,080 --> 00:48:13,720
They'll probably give an award to the person who made it. 

881
00:48:13,720 --> 00:48:16,360
This is the Countryside Alliance annual awards. 

882
00:48:16,360 --> 00:48:17,800
It's a lovely thing to be given. 

883
00:48:17,800 --> 00:48:20,880
It's the first time they've given a lifetime achievement award. 

884
00:48:20,880 --> 00:48:23,880
In the '50s when my parents started all this, 

885
00:48:23,880 --> 00:48:28,360
everything was at a really low ebb, including Chatsworth, and now it 

886
00:48:28,360 --> 00:48:34,600
goes very well and it has done for 20 years but it wasn't always like that. 

887
00:48:34,600 --> 00:48:38,680
- It was much more of a struggle. 
- It was a terrific struggle. 

888
00:48:38,680 --> 00:48:41,800
And the taxation was so high. 

889
00:48:41,800 --> 00:48:45,000
I suddenly realised that if we could have a butchery 

890
00:48:45,000 --> 00:48:47,560
- and sell direct to the public... 
- From the farm. 

891
00:48:47,560 --> 00:48:52,120
..from the farm, everybody would know that it was Chatsworth produce. 

892
00:48:52,120 --> 00:48:58,200
And that was the strength of it. I had no official job here. 

893
00:48:58,200 --> 00:49:00,920
I just was behind the scenes. 

894
00:49:00,920 --> 00:49:04,400
So I just rattled on until they got so bored of it, 

895
00:49:04,400 --> 00:49:08,280
in the end they said, "All right, we had better do it then." 

896
00:49:08,280 --> 00:49:09,600
"We'll try," they said. 

897
00:49:09,600 --> 00:49:13,200
I suppose you'd call it that very rare thing called common sense. 

898
00:49:13,200 --> 00:49:14,880
I do believe it was. 

899
00:49:14,880 --> 00:49:16,280
THEY LAUGH 

900
00:49:16,280 --> 00:49:19,000
- So that was good. 
- It's unheard of. 

901
00:49:19,000 --> 00:49:21,120
We can put it there. That looks of it. 

902
00:49:21,120 --> 00:49:24,640
- That's very good. 
- Or up here. 
- That a bit too high. 
- Too high? Yes. 

903
00:49:24,640 --> 00:49:27,720
OK, well it can go there. 

904
00:49:27,720 --> 00:49:31,480
- That'll be lovely. 
- That will be all right, won't it? Just perfect. 

905
00:49:31,480 --> 00:49:35,000
We could put it on... Under the bell, so people have to see it. 

906
00:49:35,000 --> 00:49:38,520
- Well, and then... 
- And you could say underneath, "Aren't I clever?" 

907
00:49:38,520 --> 00:49:40,160
or something like that? All right. 

908
00:49:40,160 --> 00:49:44,920
- Well, we'll try once more we get some screws. 
- Yes, all right. Yes. 

909
00:49:44,920 --> 00:49:47,480
All right. Very good. Lovely. 

910
00:49:47,480 --> 00:49:51,880
Thank you very much indeed. I shall see you soon. 

911
00:49:51,880 --> 00:49:55,240
- I really will ask you to lunch next time. 
- Yes, please. 

912
00:50:02,960 --> 00:50:07,120
Today is the annual sheep service and at the village church, 

913
00:50:07,120 --> 00:50:09,640
the Dowager meets the flock. 

914
00:50:10,960 --> 00:50:14,040
The name Jacob sheep derives from Jacob in the Bible, 

915
00:50:14,040 --> 00:50:15,280
one of the shepherds, 

916
00:50:15,280 --> 00:50:18,400
and he had all piebald sheep and they become name as Jacob sheep. 

917
00:50:18,400 --> 00:50:22,000
The fourth Duke introduced six Jacob ewes. 

918
00:50:22,000 --> 00:50:25,720
I think next year, It'll be 250 years that Jacobs have been on the estate. 

919
00:50:25,720 --> 00:50:28,160
Right, we'll have these two out. 

920
00:50:30,120 --> 00:50:32,240
There you go, you two. 

921
00:50:32,240 --> 00:50:34,560
These are two we've selected to take. 

922
00:50:34,560 --> 00:50:37,400
They're not too big for the kids to carry. 

923
00:50:38,680 --> 00:50:40,560
Morning, your Grace. Are you OK? 

924
00:50:40,560 --> 00:50:44,320
Are you happy with all the sheep in the churchyard? 

925
00:50:44,320 --> 00:50:48,800
- You've got three Jacob ewes. 
- At last. You're a very good fellow. 

926
00:50:48,800 --> 00:50:51,240
Everything is doing well. 

927
00:50:53,240 --> 00:50:56,480
# All things bright and beautiful 

928
00:50:56,480 --> 00:50:59,520
# All creatures great and small 

929
00:51:00,720 --> 00:51:05,040
# All things wise and wonderful 

930
00:51:05,040 --> 00:51:08,400
# The Lord God made them all... # 

931
00:51:09,400 --> 00:51:13,600
O, Lamb of God, bless this thy lamb, which bears thy name. 

932
00:51:15,000 --> 00:51:19,440
O, Lamb of God, bless this lamb, which bears thy name. Amen. 

933
00:51:26,120 --> 00:51:28,440
There you go. 

934
00:51:34,600 --> 00:51:36,200
Probably both go in and feed 

935
00:51:36,200 --> 00:51:39,360
because they've had a couple of hours away and it's comforting for them. 

936
00:51:41,280 --> 00:51:44,320
She's going to be all right. She's letting them feed. 

937
00:51:45,560 --> 00:51:49,520
They'll just smell a bit of people holding them and covering them. 

938
00:51:49,520 --> 00:51:53,840
We'll leave her a day and keep an eye on her. Good. 

939
00:51:59,480 --> 00:52:02,680
With the Duchess keen to sell French cheese alongside local fare, 

940
00:52:02,680 --> 00:52:06,360
Andre has set up a tasting to test her selection. 

941
00:52:07,880 --> 00:52:10,360
For the last three weeks, 

942
00:52:10,360 --> 00:52:13,920
we've had the Duchess's favourite choices of foreign cheeses on sale. 

943
00:52:13,920 --> 00:52:18,880
It's the first time really we've accepted openly foreign produce into the shop. 

944
00:52:18,880 --> 00:52:22,040
And what we want to do now, moving on from that, 

945
00:52:22,040 --> 00:52:25,920
we've got Bob to come in and do tastings from our cheese suppliers. 

946
00:52:25,920 --> 00:52:28,840
It's all very new to us, Bob, doing this. 

947
00:52:28,840 --> 00:52:32,680
- All these foreign cheeses, you know. 
- It's good foreign cheese though. 

948
00:52:32,680 --> 00:52:34,480
- It's good. 
- It's the best you can get. 

949
00:52:34,480 --> 00:52:38,320
Try that cheese, Angie, as you go by. Speak to Bob, he doesn't bite. 

950
00:52:40,400 --> 00:52:44,560
Quite strong but the aftertaste is fantastic. 

951
00:52:45,680 --> 00:52:48,560
There you go, sir. 

952
00:52:48,560 --> 00:52:51,800
These represent the top end of the very best of French cheeses 

953
00:52:51,800 --> 00:52:55,560
so we've presented them to Andre and they've picked eight. 

954
00:52:55,560 --> 00:52:58,560
- It wasn't me, it was the Duchess. 
- It was the Duchess. 

955
00:53:00,160 --> 00:53:03,240
It's not as strong as it looks. 

956
00:53:03,240 --> 00:53:06,040
That's nice. 

957
00:53:06,040 --> 00:53:08,240
I love cheese, I'm terrible. 

958
00:53:08,240 --> 00:53:10,600
- I love cheese. 
- I do as well. 

959
00:53:12,200 --> 00:53:17,120
- Hand ladled, a beautiful flavour quite sticky. 
- It is quite sticky. 

960
00:53:20,000 --> 00:53:25,280
People can now choose to buy it or not but we've given it a nice push. 

961
00:53:25,280 --> 00:53:30,080
- That's nice. I'll have one of those. Thank you. 
- I'm very pleased. 

962
00:53:31,160 --> 00:53:34,680
I could eat them all. They're all nice. 

963
00:53:34,680 --> 00:53:37,360
Change. Embrace it, that's what I say. 

964
00:53:39,400 --> 00:53:42,200
- Shall we just look at the cheeses? 
- Yes, come on. 

965
00:53:42,200 --> 00:53:44,760
I want to hear about these cheeses. 

966
00:53:44,760 --> 00:53:47,560
I think you'd be very interested to find out that 

967
00:53:47,560 --> 00:53:51,600
all these that we tried, these are all on sale now. 

968
00:53:51,600 --> 00:53:55,920
14% of our total cheese sales have been your choice. 

969
00:53:57,400 --> 00:54:01,160
- Our choice, come on. 
- Our choice. 

970
00:54:01,160 --> 00:54:03,680
We've given it a boost. We've had tastings with customers. 

971
00:54:03,680 --> 00:54:07,080
We've had their feedback and it's been really, really positive. 

972
00:54:07,080 --> 00:54:10,680
- So... really positive. 
- That's really exciting. 

973
00:54:10,680 --> 00:54:15,400
I think these two were probably the best that we did the tastings with. 

974
00:54:15,400 --> 00:54:21,120
- And it's obviously boosted the sales on the counter as well. 
- Wonderful. 

975
00:54:21,120 --> 00:54:22,840
This is good. 

976
00:54:24,600 --> 00:54:27,120
What about like the photographs in the loos? 

977
00:54:27,120 --> 00:54:31,040
- The photographs in the toilets... 
- Are they still flying off the wall? 

978
00:54:31,040 --> 00:54:34,960
No, they're not. They've been screwed to the wall now 

979
00:54:34,960 --> 00:54:38,640
so whoever's got a collection of two that can pull them off, 

980
00:54:38,640 --> 00:54:41,480
I think that's where that collection will stop. 

981
00:54:41,480 --> 00:54:44,560
So unless they're going to bring a toolkit with them. 

982
00:54:44,560 --> 00:54:47,040
- No, they're all there and in tact. 
- That's good. 

983
00:54:47,040 --> 00:54:50,280
- They're still looking fine. 
- That sorted that out, well done. 

984
00:54:50,280 --> 00:54:51,640
Fantastic. 

985
00:54:51,640 --> 00:54:53,440
OK, that's fine. 

986
00:54:53,440 --> 00:54:56,600
For Heather, judgement day. 

987
00:54:56,600 --> 00:54:59,000
With her probation at an end,... 

988
00:54:59,000 --> 00:55:01,960
Have I got everyone? We look a bit empty. 

989
00:55:01,960 --> 00:55:05,040
..next stop, the head housekeeper's office. 

990
00:55:05,040 --> 00:55:07,440
I can't even comprehend it at the moment, to be honest. 

991
00:55:07,440 --> 00:55:11,080
I'm trying not to think about it. I'm trying to see the positive side. 

992
00:55:11,080 --> 00:55:15,040
I've done everything I can, that's all I can go for really. 

993
00:55:15,040 --> 00:55:16,600
I just hope she's seen that. 

994
00:55:18,560 --> 00:55:20,760
Yeah, I laugh more when I'm nervous. 

995
00:55:20,760 --> 00:55:25,200
I don't even want to think about it, really. 

996
00:55:25,200 --> 00:55:28,040
I just want to get in there, 

997
00:55:28,040 --> 00:55:31,520
see what she says and get it done. 

998
00:55:31,520 --> 00:55:32,960
KNOCK AT THE DOOR 

999
00:55:32,960 --> 00:55:37,440
- Come in. Hi, Heather. 
- Hello. 

1000
00:55:39,640 --> 00:55:42,600
We need to sit down and have a chat, talk about what's happened. 

1001
00:55:42,600 --> 00:55:46,160
What's gone well, what hasn't gone quite so well over the last six months. 

1002
00:55:46,160 --> 00:55:49,800
When you arrived, the relationship with the guides was very challenging. 

1003
00:55:49,800 --> 00:55:52,680
I think for you coming in, not knowing anything really 

1004
00:55:52,680 --> 00:55:55,800
and having to take over a team who have been here for a very long time, 

1005
00:55:55,800 --> 00:55:59,160
I think that must have been a real challenge for you. 

1006
00:55:59,160 --> 00:56:04,000
- It's one that I think you've risen to. 
- I feel a lot more confident. 

1007
00:56:04,000 --> 00:56:07,520
A couple of negative things but... Don't look like that. 

1008
00:56:08,560 --> 00:56:12,160
Because what I feel is important really is about being honest 

1009
00:56:12,160 --> 00:56:13,920
and I think that's the key. 

1010
00:56:13,920 --> 00:56:17,640
There were one or two things that I've asked you to do things 

1011
00:56:17,640 --> 00:56:19,600
and they've slipped through the net. 

1012
00:56:19,600 --> 00:56:22,440
I think as well, because things are slotting in together 

1013
00:56:22,440 --> 00:56:25,160
when you say stuff it makes sense to me so I will remember it, 

1014
00:56:25,160 --> 00:56:28,200
whereas before it might be something that I'm not used to. 

1015
00:56:28,200 --> 00:56:30,920
Is made perfect sense to me but it probably wouldn't to you, 

1016
00:56:30,920 --> 00:56:33,080
so that's a fair comment. 

1017
00:56:33,080 --> 00:56:36,160
On a personal note, I really do... I love your sense of fun 

1018
00:56:36,160 --> 00:56:39,320
and your enthusiasm and your passion. 

1019
00:56:39,320 --> 00:56:43,360
And I've got your letter here, to confirm your appointment. 

1020
00:56:43,360 --> 00:56:45,040
Oh, lovely, thank you very much. 

1021
00:56:45,040 --> 00:56:48,880
- I've also got you some work the next year, a diary for 2012. 
- Yay! 

1022
00:56:48,880 --> 00:56:52,200
- Well done, Heather. I'm pleased. 
- Thank you very much, thank you. 

1023
00:56:57,520 --> 00:57:00,880
Great, got it, so I'm really chuffed. Really happy. 

1024
00:57:00,880 --> 00:57:02,840
Really, really happy. 

1025
00:57:02,840 --> 00:57:05,240
It just means I can just like forget about that now 

1026
00:57:05,240 --> 00:57:07,200
and get on with my job. 

1027
00:57:07,200 --> 00:57:10,120
I've got to say, I'd have been absolutely gutted 

1028
00:57:10,120 --> 00:57:13,720
if I hadn't have carried on so, no, I'm really happy. 

1029
00:57:19,640 --> 00:57:21,200
Next week on Chatsworth... 

1030
00:57:21,200 --> 00:57:24,000
Conflict blossoms at the flower festival. 

1031
00:57:24,000 --> 00:57:26,360
This is a rather amazing gallery. 

1032
00:57:26,360 --> 00:57:29,160
I've got to work on their home, fundamentally, so I don't want 

1033
00:57:29,160 --> 00:57:31,960
to do anything that's going to offend or upset them. 

1034
00:57:31,960 --> 00:57:34,520
Just be careful what you're obscuring. 

1035
00:57:36,040 --> 00:57:37,640
For the Duchess, 

1036
00:57:37,640 --> 00:57:40,720
the highlight of her social calendar 

1037
00:57:40,720 --> 00:57:42,280
turns into a bumpy ride... 

1038
00:57:42,280 --> 00:57:44,240
Hold tight, everybody! 

1039
00:57:44,240 --> 00:57:49,960
..as she struggles to get the Chatsworth International horse trials under starter's orders. 

1040
00:57:49,960 --> 00:57:53,760
I'm feeling sick at this very moment, very sick. 

1041
00:57:53,760 --> 00:57:56,080
Pressure! 

1042
00:57:56,080 --> 00:58:00,240
And some serious problems need ironing out. 

1043
00:58:00,240 --> 00:58:04,560
- Oh, Janet. 
- You know they always say, a bad workman always blames his tools? 

1044
00:58:04,560 --> 00:58:08,160
- What's wrong with your iron, Jane? 
- My steam button has got stuck. 

1045
00:58:08,160 --> 00:58:09,960
THEY LAUGH 

1046
00:58:27,680 --> 00:58:29,880
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